Journal of Retailing

Papers
(The H4-Index of Journal of Retailing is 30. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-10-01 to 2025-10-01.)
ArticleCitations
Making AI work in retail: The vital role of human interaction258
Should firms display the sale price using larger font?251
Can you smell the (virtual) roses? The influence of olfactory cues in virtual reality on immersion and positive brand responses151
Decoding consumer resistance to near-expired products: The role of social stereotyping110
Managing a Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters108
Virtually mine: Understanding consumer responses to virtual reality product presentations107
“Sorry, the product you ordered is out of stock”: Effects of substitution policy in online grocery retailing101
FM ii: Copyright/ ID Statement91
Editorial from branding to dupes: the new copyconomy81
Multicategory purchase behavior: basket choice, shopping frequency, and promotional analysis79
The Impact of Mobile App Adoption on Cross-buying: The Moderating Roles of Product Category Characteristics and Adoption Timing77
Internationalization and digitalization: Their differing role on grocer and non-grocer retailer performance56
The power of words: how linguistic framing affects consent in retail privacy policies56
Generating insult from injury: Receiving self improvement gifts causes negative word of mouth53
Promoting product returns? The impact of at-purchase and post-purchase discounts on customers’ return behavior52
Should customers of all brands be multichannel? Investigating the moderating role of brand tier50
The role of customer experience dimensions in expanding customer–firm relationships: A customer expansion journey approach46
Too assertive to recommend: The effect of assertive tone on referral behavior46
FM ii: Copyright/ ID Statement43
Usage complementarity vs. basket co-occurrence: Discount depth reliance in digitally personalized product recommendations42
The value of making producers personal42
Bargaining with algorithms: How consumers respond to offers proposed by algorithms versus humans41
Friends or Enemies? The impact of partial competitor referral on consumer purchase40
Who owns the brand in the digital retailscape? Revisiting the power balance34
FM ii: Copyright/ ID Statement33
Let’s (NOT) get physical: Cross-format dilution when launching physical counterparts with unique digital assets32
Unlocking the Potential of Web Data for Retailing Research31
From my standpoint: How visual perspective affects visual experiences31
Autonomous stores: How levels of in-store automation affect store patronage30
Navigating online order fulfillment failures: Impacts on future customer behavior and the role of retailer mitigation30
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