Journal of Retailing

Papers
(The TQCC of Journal of Retailing is 16. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-06-01 to 2025-06-01.)
ArticleCitations
Making AI work in retail: The vital role of human interaction213
FM ii: Copyright/ ID Statement212
Decoding consumer resistance to near-expired products: The role of social stereotyping131
The Cosmopolitan Servicescape95
Managing a Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters94
Virtually mine: Understanding consumer responses to virtual reality product presentations87
“Sorry, the product you ordered is out of stock”: Effects of substitution policy in online grocery retailing86
Should firms display the sale price using larger font?73
Can you smell the (virtual) roses? The influence of olfactory cues in virtual reality on immersion and positive brand responses65
The Impact of Mobile App Adoption on Cross-buying: The Moderating Roles of Product Category Characteristics and Adoption Timing64
Generating insult from injury: Receiving self improvement gifts causes negative word of mouth61
Internationalization and digitalization: Their differing role on grocer and non-grocer retailer performance47
Promoting product returns? The impact of at-purchase and post-purchase discounts on customers’ return behavior47
Executive Summaries43
Too assertive to recommend: The effect of assertive tone on referral behavior43
FM ii: Copyright/ ID Statement42
Usage complementarity vs. basket co-occurrence: Discount depth reliance in digitally personalized product recommendations41
The value of making producers personal40
The role of customer experience dimensions in expanding customer–firm relationships: A customer expansion journey approach38
Who owns the brand in the digital retailscape? Revisiting the power balance38
FM ii: Copyright/ ID Statement37
Friends or Enemies? The impact of partial competitor referral on consumer purchase36
Bargaining with algorithms: How consumers respond to offers proposed by algorithms versus humans34
Unlocking the Potential of Web Data for Retailing Research33
Let’s (NOT) get physical: Cross-format dilution when launching physical counterparts with unique digital assets32
From my standpoint: How visual perspective affects visual experiences31
Autonomous stores: How levels of in-store automation affect store patronage30
The enterprise activism risk model: How good intentions can jeopardize business success30
We Eat First with Our (Digital) Eyes: Enhancing Mental Simulation of Eating Experiences via Visual-Enabling Technologies28
Showcasing the Diversity of the Journal of Retailing Publications and Celebrating the Davidson Award Winners28
FM ii: Copyright/ ID Statement25
Disorder in secondhand retail spaces: The countervailing forces of hidden treasure and risk25
The influence of the buy-now-pay-later payment mode on consumer spending decisions24
Transformation of Metrics and Analytics in Retailing: The Way Forward24
Quiet sellers: When introversion drives salesperson performance24
On the Extendibility of Brands with Subordinate versus Basic Category Concepts23
Testing the performance of online recommendation agents: A meta-analysis23
The impact of supply disruption risk on a retailer’s pricing and procurement strategies in the presence of a substitute product22
Mind the gap: National brands’ sensitivity to price and line-length differentials at hard discounters versus conventional retailers22
Household and retail panel data in retailing research: Time for a renaissance?22
The effects of benefit-based (vs. attribute-based) product categorizations on mental imagery and purchase behavior21
Retailing in times of soaring inflation: What we know, what we don't know, and a research agenda21
Capturing Retailers’ Brand and Customer Focus21
Artificial intelligence versus human service agents: How their presence shapes consumer information privacy concerns21
Executive Summaries21
Reimagining personalization in the physical store19
Expertise Makes Perfect: How the Variance of a Reviewer's Historical Ratings Influences the Persuasiveness of Online Reviews19
Fulfillment, The New Retailer Battlefield18
Immersive retailing: The in-store experience18
A potential win-win-win strategy when pruning the direct channel: Motivating retailers to migrate to a designated intermediary18
How Customer Requests Influence Frontline Employee Job Outcomes: The Role of Personal Appraisal Tendencies and Situational Customer Demandingness17
Spatial word of mouth: How user reviews in the metaverse shape the success of virtual reality apps17
Multichannel customer purchase behavior and long tail effects in the fashion goods market17
Dynamic relationship changes between reviewers and consumers in online product reviews17
Utilising eye-tracking data in retailing field research: A practical guide16
Co-creating affective atmospheres in retail experience16
All or Nothing in Sensory Marketing: Must All or Only Some Sensory Attributes Be Congruent With a Product’s Primary Function?16
Executive Summaries16
Do shoppers choose the same brand on the next trip when facing the same context? An empirical investigation in FMCG retailing16
Distribution effectiveness through full- and self-service channels under economic fluctuations in an emerging market16
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