Journal of Retailing

Papers
(The TQCC of Journal of Retailing is 16. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-08-01 to 2025-08-01.)
ArticleCitations
Making AI work in retail: The vital role of human interaction238
Can you smell the (virtual) roses? The influence of olfactory cues in virtual reality on immersion and positive brand responses234
FM ii: Copyright/ ID Statement139
Should firms display the sale price using larger font?105
Managing a Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters97
Decoding consumer resistance to near-expired products: The role of social stereotyping96
Virtually mine: Understanding consumer responses to virtual reality product presentations94
“Sorry, the product you ordered is out of stock”: Effects of substitution policy in online grocery retailing81
The Impact of Mobile App Adoption on Cross-buying: The Moderating Roles of Product Category Characteristics and Adoption Timing75
Generating insult from injury: Receiving self improvement gifts causes negative word of mouth70
Promoting product returns? The impact of at-purchase and post-purchase discounts on customers’ return behavior68
Internationalization and digitalization: Their differing role on grocer and non-grocer retailer performance51
Too assertive to recommend: The effect of assertive tone on referral behavior49
The role of customer experience dimensions in expanding customer–firm relationships: A customer expansion journey approach48
FM ii: Copyright/ ID Statement48
Usage complementarity vs. basket co-occurrence: Discount depth reliance in digitally personalized product recommendations47
The value of making producers personal42
FM ii: Copyright/ ID Statement41
Who owns the brand in the digital retailscape? Revisiting the power balance41
Bargaining with algorithms: How consumers respond to offers proposed by algorithms versus humans40
Friends or Enemies? The impact of partial competitor referral on consumer purchase37
Unlocking the Potential of Web Data for Retailing Research37
Let’s (NOT) get physical: Cross-format dilution when launching physical counterparts with unique digital assets37
We Eat First with Our (Digital) Eyes: Enhancing Mental Simulation of Eating Experiences via Visual-Enabling Technologies35
Autonomous stores: How levels of in-store automation affect store patronage34
From my standpoint: How visual perspective affects visual experiences33
The enterprise activism risk model: How good intentions can jeopardize business success31
Navigating online order fulfillment failures: Impacts on future customer behavior and the role of retailer mitigation29
Disorder in secondhand retail spaces: The countervailing forces of hidden treasure and risk26
FM ii: Copyright/ ID Statement26
Quiet sellers: When introversion drives salesperson performance25
Household and retail panel data in retailing research: Time for a renaissance?25
Retailing in times of soaring inflation: What we know, what we don't know, and a research agenda23
Transformation of Metrics and Analytics in Retailing: The Way Forward23
Testing the performance of online recommendation agents: A meta-analysis23
Mind the gap: National brands’ sensitivity to price and line-length differentials at hard discounters versus conventional retailers23
The influence of the buy-now-pay-later payment mode on consumer spending decisions23
On the Extendibility of Brands with Subordinate versus Basic Category Concepts23
The impact of supply disruption risk on a retailer’s pricing and procurement strategies in the presence of a substitute product22
Executive Summaries21
The effects of benefit-based (vs. attribute-based) product categorizations on mental imagery and purchase behavior21
Artificial intelligence versus human service agents: How their presence shapes consumer information privacy concerns21
Capturing Retailers’ Brand and Customer Focus20
Fulfillment, The New Retailer Battlefield19
Reimagining personalization in the physical store19
Immersive retailing: The in-store experience19
How Customer Requests Influence Frontline Employee Job Outcomes: The Role of Personal Appraisal Tendencies and Situational Customer Demandingness19
All or Nothing in Sensory Marketing: Must All or Only Some Sensory Attributes Be Congruent With a Product’s Primary Function?18
Utilising eye-tracking data in retailing field research: A practical guide18
Multichannel customer purchase behavior and long tail effects in the fashion goods market18
A potential win-win-win strategy when pruning the direct channel: Motivating retailers to migrate to a designated intermediary18
Do shoppers choose the same brand on the next trip when facing the same context? An empirical investigation in FMCG retailing18
Spatial word of mouth: How user reviews in the metaverse shape the success of virtual reality apps18
Executive Summaries17
Dynamic relationship changes between reviewers and consumers in online product reviews17
The Fifth Industrial Revolution: How Harmonious Human–Machine Collaboration is Triggering a Retail and Service [R]evolution16
Co-creating affective atmospheres in retail experience16
Executive Summaries16
Distribution effectiveness through full- and self-service channels under economic fluctuations in an emerging market16
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