Reference Services Review

Papers
(The H4-Index of Reference Services Review is 9. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-04-01 to 2025-04-01.)
ArticleCitations
Collaborative research services: a peer-led cohort approach22
Introducing peer-to-peer reference services in a community college library17
Peer teachers taking the lead in classroom instruction: program creation and challenges faced15
Drama Queens: applying dramaturgy as an inclusive pedagogy within the one shot13
Implementing universal design for learning in the library and across campus to promote more inclusive pedagogy12
Dismantling structural and individual cisgenderism in Illinois libraries: a descriptive research study on cisnormativity, transprejudice and biases against transgender and nonbinary populations12
Editorial: “Yes, We are […] actively working against racism”10
A survey of academic library public service policies, training and assessment practices10
Replacing staff with students to monitor LibChat service: transition process and lessons learned9
Toward belonging and mutual hospitality: decentering whiteness in the “new normal”9
Information literacy: assessment of undergraduate and graduate nursing students9
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