Reference Services Review

Papers
(The median citation count of Reference Services Review is 1. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-01-01 to 2026-01-01.)
ArticleCitations
A survey of academic library public service policies, training and assessment practices38
Drama Queens: applying dramaturgy as an inclusive pedagogy within the one shot19
Revealing the archive, reckoning with the past: inclusive approaches to institutional history12
The framing of authority in the ACRL framework on information literacy: multidisciplinary perspectives on truth, authority, expertise and belief11
Campus entrepreneurs’ research habits and needs: a five-year study11
Starting in-house copyright education programs: commonalities and conclusions from two southeastern US academic libraries11
Library instruction and information literacy 202210
Applying Universal Design for Learning to library peer professional development: a case study acknowledging adults as learners10
Accessible services in academic libraries: a content analysis of library accessibility webpages in the United States9
Gender and racial bias in email reference services6
Development and validation of Students’ Library Alienation Scale (SLAS): a factor analysis approach5
Guest editorial: The peer-led library5
Putting DEIA into practice: incorporating diversity, equity, inclusion and accessibility into student employee training5
Editorial: Start the conversation: impactful reading on reference and instruction4
What do we already have? Mapping asynchronous information literacy workshops to the ACRL Framework and companion documents4
Building bridges between libraries: the creation of a Union Catalog with VuFind Open-source software and the role of patronizing bodies3
Libraries and financial literacy3
Library instruction and information literacy 20233
Listening to diverse voices: inclusive pedagogy and culturally responsive teaching for library interactions3
An explicit approach to liminality as an inclusive approach to librarian support for graduate student researchers3
Reference at a remote field station: a case study of ecology, environmental science and geology fieldwork at an embedded library3
Integration of artificial intelligence (AI) technologies into academic library services: user opinions in Türkiye3
Pursuing student success in the library: a case study in peer mentor program transition, training and engagement3
Tracking student learning outcome engagement at the reference desk to facilitate assessment2
Introducing peer-to-peer reference services in a community college library2
Library instruction and information literacy 20212
Revitalizing a community college library: aggressive weeding’s impact of circulation statistics2
“We turn the lens … on ourselves:” assessing digital primary source library instruction through the lens of scholarship of teaching and learning2
Peer teachers taking the lead in classroom instruction: program creation and challenges faced2
Information provision on local industries by Japanese public libraries: a survey on cultural industry-focused corners2
Editorial: “Emerging” from COVID and moving forward2
Reference in urban public libraries: current trends and future implications2
Decentering whiteness in libraries: relational work for an inclusive culture2
A review of artificial intelligence applications in libraries in Southeast Asia: where are we now?2
Uncoding library chatbots: deploying a new virtual reference tool at the San Jose State University library2
Replacing staff with students to monitor LibChat service: transition process and lessons learned1
Information literacy: assessment of undergraduate and graduate nursing students1
Affective dimensions of academic librarians’ experiences during the Covid-19 pandemic: experiences and lessons learned for information literacy1
Library staff's understanding of attitudinal barriers experienced by individuals with disabilities in libraries1
Peer reference and the out-of-the-building experience1
Editorial: The future of peer-led research services: trending now or still trending?1
Libraries advancing health equity:a literature review1
Analysis of anti-racism, equity, inclusion and social justice initiatives in library and information science literature1
Teaching information literacy: strategies and insights from high school and college librarians1
Space and place: a study of a specialized service desk1
Guest editorial: Taking action on inclusivity in libraries: models, theories and practices to support all library users1
Library workers on the front lines of conspiracy theories in the US: one nationwide survey1
New trends in virtual reference library services: an overview of technology-based interventions, challenges and strategies1
Digital transformation in academic libraries: e-resources, OPACs and AI in information discovery1
Teaching undergraduates to develop concise and compelling scholarly communication through storytelling1
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