Reference Services Review

Papers
(The median citation count of Reference Services Review is 0. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-04-01 to 2025-04-01.)
ArticleCitations
Collaborative research services: a peer-led cohort approach22
Introducing peer-to-peer reference services in a community college library17
Peer teachers taking the lead in classroom instruction: program creation and challenges faced15
Drama Queens: applying dramaturgy as an inclusive pedagogy within the one shot13
Dismantling structural and individual cisgenderism in Illinois libraries: a descriptive research study on cisnormativity, transprejudice and biases against transgender and nonbinary populations12
Implementing universal design for learning in the library and across campus to promote more inclusive pedagogy12
Editorial: “Yes, We are […] actively working against racism”10
A survey of academic library public service policies, training and assessment practices10
Information literacy: assessment of undergraduate and graduate nursing students9
Replacing staff with students to monitor LibChat service: transition process and lessons learned9
Toward belonging and mutual hospitality: decentering whiteness in the “new normal”9
Revealing the archive, reckoning with the past: inclusive approaches to institutional history7
Libraries advancing health equity:a literature review7
Considerations of providing patent and trademark assistance services at one's library7
Editorial: The future of peer-led research services: trending now or still trending?6
The framing of authority in the ACRL framework on information literacy: multidisciplinary perspectives on truth, authority, expertise and belief5
Campus entrepreneurs’ research habits and needs: a five-year study5
Starting in-house copyright education programs: commonalities and conclusions from two southeastern US academic libraries5
Library workers on the front lines of conspiracy theories in the US: one nationwide survey4
Editorial: Mash-Ups+4
Editorial3
Privacy concerns and the prevalence of third-party tracking cookies on ARL library homepages3
Search tools and scholarly citation practices in literary studies3
Library instruction and information literacy 20203
Guest editorial: Beyond downsizing: rightsizing the academic library2
Pursuing student success in the library: a case study in peer mentor program transition, training and engagement2
Libraries and financial literacy2
A student-focused checklist for creating infographics2
Shifting to a high impact practice-centered student worker staffed research desk: a Hispanic serving institution perspective2
Toward the development of a framework for literacy support and promotion by public libraries in financially and infrastructurally low-resourced territories2
Affective dimensions of academic librarians’ experiences during the Covid-19 pandemic: experiences and lessons learned for information literacy2
Exploring an automated method for the analysis of virtual reference interactions2
The reader's way: student process guiding library practice1
Case studies in the classroom: assessing a pilot information literacy curriculum for English composition1
Virtual reference amid COVID-19 campus closure: a case study and assessment1
Putting DEIA into practice: incorporating diversity, equity, inclusion and accessibility into student employee training1
Guest editorial: Anti-racist scholarship and practice in library and information science1
Editorial: Learn something new: explore the possibilities1
Library instruction and information literacy 20221
Applying Universal Design for Learning to library peer professional development: a case study acknowledging adults as learners1
Radical re-imagination: centering a BIPOC library workforce in an asset-based autoethnography1
Space and place: a study of a specialized service desk1
Library instruction and information literacy 20231
Librarians, step out of the classroom!: how improved faculty-led IL instruction improves student learning1
The future of print: rightsizing the physical collection to meet the research, learning and teaching needs in a community college1
Fostering UDL-informed library instruction practices developed from the COVID-19 pandemic1
An explicit approach to liminality as an inclusive approach to librarian support for graduate student researchers1
Is the library open? How the pandemic has changed the provision of virtual reference services1
Accessible services in academic libraries: a content analysis of library accessibility webpages in the United States1
Improving a library workshop service: implementing change and enhancing the service based on data analysis1
“You can't read your way out of racism”: creating anti-racist action out of education in an academic library1
Peer reference, post reference desk: what is next? An interview with Allison Faix, instruction coordinator and librarian at Coastal Carolina University1
Guest editorial: Taking action on inclusivity in libraries: models, theories and practices to support all library users1
Peer reference and the out-of-the-building experience0
Listening to diverse voices: inclusive pedagogy and culturally responsive teaching for library interactions0
Decentering whiteness in libraries: relational work for an inclusive culture0
Revitalizing a community college library: aggressive weeding’s impact of circulation statistics0
Tracking student learning outcome engagement at the reference desk to facilitate assessment0
Beyond the police: libraries as locations of carceral care0
Editorial: “Emerging” from COVID and moving forward0
Editorial0
“We turn the lens … on ourselves:” assessing digital primary source library instruction through the lens of scholarship of teaching and learning0
SOARing through turbulent skies: how appreciative inquiry theory can facilitate rightsizing discussions0
Financial literacy resources in US public libraries: website analysis0
Constructing citations: reviewing chat transcripts to improve citation assistance as a service0
Teaching undergraduates to develop concise and compelling scholarly communication through storytelling0
Gender and racial bias in email reference services0
Onboarding for liaison librarians: building community and practice0
Reflection on the center for digital scholarship in China: a case study on space redesign0
A review of artificial intelligence applications in libraries in Southeast Asia: where are we now?0
Guest editorial: The peer-led library0
Editorial0
Is the ACRL Framework a teaching tool? Undergraduates’ interpretations of its language and concepts0
Better together: experiential learning in peer-led research services0
Special guest editorial: inclusive pedagogies and services0
“I want my PRC”: engagement of undergraduates with and assessment of the peer research consultant program0
Reference in urban public libraries: current trends and future implications0
Analysis of anti-racism, equity, inclusion and social justice initiatives in library and information science literature0
Editorial: “Mix of this and that” with 5 letters0
The Academic Reading Format International Study (ARFIS): final results of a comparative survey analysis of 21,265 students in 33 countries0
Engagement in an online library class: using extra credit activities to encourage student interaction0
Not a token! A discussion on racial capitalism and its impact on academic librarians and libraries0
Trauma-informed librarianship: an exploratory literature review of trauma-informed approaches in school, academic and public libraries0
One small state university library’s transformation through rightsizing0
Staffing rightsizing: analyzing staffing studies to inform potential rightsizing practices0
Library instruction and information literacy 20210
Metaverse adventures into libraries: what librarians and information users need to know0
Whiteness from the top down: systemic change as antiracist action in LIS0
Challenges and opportunities in teaching and learning in AskALibrarian chat: differences across subject domains0
Creating short-form content for academic libraries: a workflow0
Situating LIS pedagogy and curriculum in diversity, equity, inclusion, accessibility, and anti-racism: a reflection on process0
Small axe: chipping away at special collections barriers to inclusivity0
Centering justice/decentering whiteness: the case for abolition in information literacy pedagogical praxis0
Reimagining peer support and engagement0
Impact of COVID-19 on the use of the academic library0
Resource review to rightsize the library collection0
Beyond El Arrebato: the seven stages of Conocimiento as instruments for radical reflection and the unlearning of white supremacy culture0
Responding to the Camp Fire: a case study on an academic library's public services policy changes0
Uncoding library chatbots: deploying a new virtual reference tool at the San Jose State University library0
Launching chat service during the pandemic: inaugurating a new public service under emergency conditions0
Evaluating a recorded appointment service for individual research consultations between librarians and allied health students0
Graduate student intellectual journeys: a functional method to identify library service gaps0
Library staff's understanding of attitudinal barriers experienced by individuals with disabilities in libraries0
Editorial: Library learning for the future: sustaining, reinventing and revitalizing how, when and where librarians support learning0
Editorial: Start the conversation: impactful reading on reference and instruction0
From hype to strategy: navigating the reality of experimental strategic adoption of AI technologies in libraries0
Library response to Black Liberation Collective: a review of student calls for change and implications for anti-racist initiatives in academic libraries0
Information provision on local industries by Japanese public libraries: a survey on cultural industry-focused corners0
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