Reference Services Review

Papers
(The median citation count of Reference Services Review is 1. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-06-01 to 2025-06-01.)
ArticleCitations
Privacy concerns and the prevalence of third-party tracking cookies on ARL library homepages29
A survey of academic library public service policies, training and assessment practices21
Revealing the archive, reckoning with the past: inclusive approaches to institutional history17
The framing of authority in the ACRL framework on information literacy: multidisciplinary perspectives on truth, authority, expertise and belief17
Campus entrepreneurs’ research habits and needs: a five-year study14
Drama Queens: applying dramaturgy as an inclusive pedagogy within the one shot13
Starting in-house copyright education programs: commonalities and conclusions from two southeastern US academic libraries13
Is the library open? How the pandemic has changed the provision of virtual reference services11
Putting DEIA into practice: incorporating diversity, equity, inclusion and accessibility into student employee training10
Applying Universal Design for Learning to library peer professional development: a case study acknowledging adults as learners10
Gender and racial bias in email reference services10
Library instruction and information literacy 202210
Accessible services in academic libraries: a content analysis of library accessibility webpages in the United States9
Guest editorial: The peer-led library9
Library response to Black Liberation Collective: a review of student calls for change and implications for anti-racist initiatives in academic libraries7
Editorial: Start the conversation: impactful reading on reference and instruction7
The Academic Reading Format International Study (ARFIS): final results of a comparative survey analysis of 21,265 students in 33 countries6
Listening to diverse voices: inclusive pedagogy and culturally responsive teaching for library interactions5
Evaluating a recorded appointment service for individual research consultations between librarians and allied health students5
Constructing citations: reviewing chat transcripts to improve citation assistance as a service5
Librarians, step out of the classroom!: how improved faculty-led IL instruction improves student learning4
Library instruction and information literacy 20204
Pursuing student success in the library: a case study in peer mentor program transition, training and engagement4
Libraries and financial literacy4
An explicit approach to liminality as an inclusive approach to librarian support for graduate student researchers3
A review of artificial intelligence applications in libraries in Southeast Asia: where are we now?3
Library instruction and information literacy 20213
Library instruction and information literacy 20233
Situating LIS pedagogy and curriculum in diversity, equity, inclusion, accessibility, and anti-racism: a reflection on process2
Is the ACRL Framework a teaching tool? Undergraduates’ interpretations of its language and concepts2
Information provision on local industries by Japanese public libraries: a survey on cultural industry-focused corners2
“We turn the lens … on ourselves:” assessing digital primary source library instruction through the lens of scholarship of teaching and learning2
Uncoding library chatbots: deploying a new virtual reference tool at the San Jose State University library2
Revitalizing a community college library: aggressive weeding’s impact of circulation statistics2
Whiteness from the top down: systemic change as antiracist action in LIS2
Search tools and scholarly citation practices in literary studies1
Editorial1
Dismantling structural and individual cisgenderism in Illinois libraries: a descriptive research study on cisnormativity, transprejudice and biases against transgender and nonbinary populations1
Space and place: a study of a specialized service desk1
Toward belonging and mutual hospitality: decentering whiteness in the “new normal”1
Editorial: The future of peer-led research services: trending now or still trending?1
Decentering whiteness in libraries: relational work for an inclusive culture1
Guest editorial: Taking action on inclusivity in libraries: models, theories and practices to support all library users1
Analysis of anti-racism, equity, inclusion and social justice initiatives in library and information science literature1
Collaborative research services: a peer-led cohort approach1
Responding to the Camp Fire: a case study on an academic library's public services policy changes1
Teaching undergraduates to develop concise and compelling scholarly communication through storytelling1
Beyond El Arrebato: the seven stages of Conocimiento as instruments for radical reflection and the unlearning of white supremacy culture1
Information literacy: assessment of undergraduate and graduate nursing students1
Replacing staff with students to monitor LibChat service: transition process and lessons learned1
Editorial: “Emerging” from COVID and moving forward1
Tracking student learning outcome engagement at the reference desk to facilitate assessment1
Introducing peer-to-peer reference services in a community college library1
Library staff's understanding of attitudinal barriers experienced by individuals with disabilities in libraries1
Editorial: “Yes, We are […] actively working against racism”1
Editorial: “Mix of this and that” with 5 letters1
Peer reference and the out-of-the-building experience1
Small axe: chipping away at special collections barriers to inclusivity1
Library workers on the front lines of conspiracy theories in the US: one nationwide survey1
Libraries advancing health equity:a literature review1
Peer teachers taking the lead in classroom instruction: program creation and challenges faced1
Reference in urban public libraries: current trends and future implications1
Affective dimensions of academic librarians’ experiences during the Covid-19 pandemic: experiences and lessons learned for information literacy1
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