Reference Services Review

Papers
(The TQCC of Reference Services Review is 3. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-06-01 to 2025-06-01.)
ArticleCitations
Privacy concerns and the prevalence of third-party tracking cookies on ARL library homepages29
A survey of academic library public service policies, training and assessment practices21
Revealing the archive, reckoning with the past: inclusive approaches to institutional history17
The framing of authority in the ACRL framework on information literacy: multidisciplinary perspectives on truth, authority, expertise and belief17
Campus entrepreneurs’ research habits and needs: a five-year study14
Drama Queens: applying dramaturgy as an inclusive pedagogy within the one shot13
Starting in-house copyright education programs: commonalities and conclusions from two southeastern US academic libraries13
Is the library open? How the pandemic has changed the provision of virtual reference services11
Putting DEIA into practice: incorporating diversity, equity, inclusion and accessibility into student employee training10
Applying Universal Design for Learning to library peer professional development: a case study acknowledging adults as learners10
Gender and racial bias in email reference services10
Library instruction and information literacy 202210
Accessible services in academic libraries: a content analysis of library accessibility webpages in the United States9
Guest editorial: The peer-led library9
Library response to Black Liberation Collective: a review of student calls for change and implications for anti-racist initiatives in academic libraries7
Editorial: Start the conversation: impactful reading on reference and instruction7
The Academic Reading Format International Study (ARFIS): final results of a comparative survey analysis of 21,265 students in 33 countries6
Constructing citations: reviewing chat transcripts to improve citation assistance as a service5
Listening to diverse voices: inclusive pedagogy and culturally responsive teaching for library interactions5
Evaluating a recorded appointment service for individual research consultations between librarians and allied health students5
Libraries and financial literacy4
Librarians, step out of the classroom!: how improved faculty-led IL instruction improves student learning4
Library instruction and information literacy 20204
Pursuing student success in the library: a case study in peer mentor program transition, training and engagement4
An explicit approach to liminality as an inclusive approach to librarian support for graduate student researchers3
A review of artificial intelligence applications in libraries in Southeast Asia: where are we now?3
Library instruction and information literacy 20213
Library instruction and information literacy 20233
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