Reference Services Review

Papers
(The TQCC of Reference Services Review is 2. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-04-01 to 2025-04-01.)
ArticleCitations
Collaborative research services: a peer-led cohort approach22
Introducing peer-to-peer reference services in a community college library17
Peer teachers taking the lead in classroom instruction: program creation and challenges faced15
Drama Queens: applying dramaturgy as an inclusive pedagogy within the one shot13
Implementing universal design for learning in the library and across campus to promote more inclusive pedagogy12
Dismantling structural and individual cisgenderism in Illinois libraries: a descriptive research study on cisnormativity, transprejudice and biases against transgender and nonbinary populations12
Editorial: “Yes, We are […] actively working against racism”10
A survey of academic library public service policies, training and assessment practices10
Replacing staff with students to monitor LibChat service: transition process and lessons learned9
Toward belonging and mutual hospitality: decentering whiteness in the “new normal”9
Information literacy: assessment of undergraduate and graduate nursing students9
Libraries advancing health equity:a literature review7
Considerations of providing patent and trademark assistance services at one's library7
Revealing the archive, reckoning with the past: inclusive approaches to institutional history7
Editorial: The future of peer-led research services: trending now or still trending?6
The framing of authority in the ACRL framework on information literacy: multidisciplinary perspectives on truth, authority, expertise and belief5
Campus entrepreneurs’ research habits and needs: a five-year study5
Starting in-house copyright education programs: commonalities and conclusions from two southeastern US academic libraries5
Library workers on the front lines of conspiracy theories in the US: one nationwide survey4
Editorial: Mash-Ups+4
Editorial3
Privacy concerns and the prevalence of third-party tracking cookies on ARL library homepages3
Search tools and scholarly citation practices in literary studies3
Library instruction and information literacy 20203
Guest editorial: Beyond downsizing: rightsizing the academic library2
Pursuing student success in the library: a case study in peer mentor program transition, training and engagement2
Libraries and financial literacy2
A student-focused checklist for creating infographics2
Shifting to a high impact practice-centered student worker staffed research desk: a Hispanic serving institution perspective2
Toward the development of a framework for literacy support and promotion by public libraries in financially and infrastructurally low-resourced territories2
Affective dimensions of academic librarians’ experiences during the Covid-19 pandemic: experiences and lessons learned for information literacy2
Exploring an automated method for the analysis of virtual reference interactions2
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