Reference Services Review

Papers
(The TQCC of Reference Services Review is 3. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-07-01 to 2025-07-01.)
ArticleCitations
A survey of academic library public service policies, training and assessment practices31
Revealing the archive, reckoning with the past: inclusive approaches to institutional history21
Campus entrepreneurs’ research habits and needs: a five-year study17
The framing of authority in the ACRL framework on information literacy: multidisciplinary perspectives on truth, authority, expertise and belief17
Drama Queens: applying dramaturgy as an inclusive pedagogy within the one shot14
Starting in-house copyright education programs: commonalities and conclusions from two southeastern US academic libraries13
Is the library open? How the pandemic has changed the provision of virtual reference services11
Library instruction and information literacy 202210
Gender and racial bias in email reference services10
Applying Universal Design for Learning to library peer professional development: a case study acknowledging adults as learners10
Putting DEIA into practice: incorporating diversity, equity, inclusion and accessibility into student employee training10
Guest editorial: The peer-led library9
Accessible services in academic libraries: a content analysis of library accessibility webpages in the United States9
Library response to Black Liberation Collective: a review of student calls for change and implications for anti-racist initiatives in academic libraries7
The Academic Reading Format International Study (ARFIS): final results of a comparative survey analysis of 21,265 students in 33 countries7
Editorial: Start the conversation: impactful reading on reference and instruction7
Evaluating a recorded appointment service for individual research consultations between librarians and allied health students5
Libraries and financial literacy5
Listening to diverse voices: inclusive pedagogy and culturally responsive teaching for library interactions5
Library instruction and information literacy 20205
An explicit approach to liminality as an inclusive approach to librarian support for graduate student researchers4
A review of artificial intelligence applications in libraries in Southeast Asia: where are we now?4
Pursuing student success in the library: a case study in peer mentor program transition, training and engagement4
Uncoding library chatbots: deploying a new virtual reference tool at the San Jose State University library3
Library instruction and information literacy 20233
Whiteness from the top down: systemic change as antiracist action in LIS3
Library instruction and information literacy 20213
Information provision on local industries by Japanese public libraries: a survey on cultural industry-focused corners3
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