Reference Services Review

Papers
(The TQCC of Reference Services Review is 3. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-08-01 to 2025-08-01.)
ArticleCitations
A survey of academic library public service policies, training and assessment practices32
Revealing the archive, reckoning with the past: inclusive approaches to institutional history21
The framing of authority in the ACRL framework on information literacy: multidisciplinary perspectives on truth, authority, expertise and belief17
Campus entrepreneurs’ research habits and needs: a five-year study13
Drama Queens: applying dramaturgy as an inclusive pedagogy within the one shot11
Putting DEIA into practice: incorporating diversity, equity, inclusion and accessibility into student employee training10
Library instruction and information literacy 202210
Gender and racial bias in email reference services10
Starting in-house copyright education programs: commonalities and conclusions from two southeastern US academic libraries10
Applying Universal Design for Learning to library peer professional development: a case study acknowledging adults as learners10
Accessible services in academic libraries: a content analysis of library accessibility webpages in the United States9
Guest editorial: The peer-led library8
Library response to Black Liberation Collective: a review of student calls for change and implications for anti-racist initiatives in academic libraries7
Listening to diverse voices: inclusive pedagogy and culturally responsive teaching for library interactions7
Editorial: Start the conversation: impactful reading on reference and instruction7
Library instruction and information literacy 20206
Pursuing student success in the library: a case study in peer mentor program transition, training and engagement5
Libraries and financial literacy5
An explicit approach to liminality as an inclusive approach to librarian support for graduate student researchers4
A review of artificial intelligence applications in libraries in Southeast Asia: where are we now?4
Library instruction and information literacy 20214
Information provision on local industries by Japanese public libraries: a survey on cultural industry-focused corners3
Library instruction and information literacy 20233
Uncoding library chatbots: deploying a new virtual reference tool at the San Jose State University library3
Revitalizing a community college library: aggressive weeding’s impact of circulation statistics3
Whiteness from the top down: systemic change as antiracist action in LIS3
Is the ACRL Framework a teaching tool? Undergraduates’ interpretations of its language and concepts3
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