Tourism Management

Article	Citations
A percentage-off discount versus free surcharge: The impact of promotion type on hotel consumers’ responses	853
This is what being queer looks like: The roles LGBTQ+ events play for queer people based on their social identity	523
A tapestry analogy: Analogical thinking to support academic research	338
The role of tourism in personal nationalism: A case study	292
The pricing of European airbnb listings during the pandemic: A difference-in-differences approach employing COVID-19 response strategies as a continuous treatment	269
How much is too much? Estimating tourism carrying capacity in urban context using sentiment analysis	222
A social media analysis of travel preferences and attitudes, before and during Covid-19	185
High season, low growth: The impact of tourism seasonality and vulnerability to tourism on the emergence of high-growth firms	177
Mountains of trouble: Accounting for environmental costs of land use change from tourism development	170
How and when servant leadership promotes service innovation: A moderated mediation model	157
Investigating the double-edged sword effect of AI awareness on employee's service innovative behavior	155
Topic-based engagement analysis: Focusing on hotel industry Twitter accounts	155
Tourism demand forecasting using tourist-generated online review data	148
Metaverse as a disruptive technology revolutionising tourism management and marketing	134
An online reviews-driven method for the prioritization of improvements in hotel services	124
Understanding and managing the threat of common method bias: Detection, prevention and control	121
Limiting rural tourism: Local agency and community-based tourism in Andalusia (Spain)	115
Air-travelers' concerns emerging from online comments during the COVID-19 outbreak	106
Book Review	102
The effect of movie and television placements	101
The changing institutional logics behind sustainability reports from the largest hotel groups in the world in 2014, 2018 and 2021	101
Shaping Social Media Analytics in the Pursuit of Organisational Agility: A Real Options Theory Perspective	99
Surviving crisis: Building tourism entrepreneurial resilience as a woman in a sanctions-ravaged destination	98
Understanding how a commitment-based pledge intervention encourages pro-environmental tourist behaviour	98
Between escape and return: Rethinking daily life and travel in selective unplugging	96

Measuring financial performance through operating business efficiency in the global cruise industry: A fuzzy benchmarking study on the “big three”	96
The choice between business travel and video conferencing after COVID-19 – Insights from a choice experiment among frequent travelers	95
Refining treatment toward customer: How leader affiliative humor polishes hotel employee customer-oriented prosocial behavior	94
Robot cleaners in tourism venues: The importance of robot-environment fit on consumer evaluation of venue cleanliness	93
Determinants of climate change disclosure practices of global hotel companies: Application of institutional and stakeholder theories	93
How do tourism activities and induced awe affect tourists’ pro-environmental behavior?	93
Editorial Board	92
How to be a true institution? Understanding festival organization's role in urban festival management from the stakeholder analysis	92
Effective destination user-generated advertising: Matching effect between goal framing and self-esteem	92
Exploring the multi-dimensionality of authenticity in dining experiences using online reviews	90
Videoconferencing continuance and business trip reduction in the post-pandemic age	89
The reticent tourist in a COVID-adapted world	87
Community citizenship behavior in rural tourism destinations: Scale development and validation	86
Satisfaction and sustainability concerns in whale-watching tourism: A user-generated content model	84
How and when does leader knowledge hiding trickle down the organisational hierarchy in the tourism context? A team-level analysis	84
Beware of framework bias	83
Mindset matters: Mitigating negative spillover effects in service failures	82
Restaurant survival prediction using customer-generated content: An aspect-based sentiment analysis of online reviews	82
Book Review	79
Book Review	79
Book Review	78
Book Review	77
Assessing the moderating effect of COVID-19 on intention to use smartphones on the tourist shopping journey	76
Using adaptive cycles and panarchy to understand processes of touristification and gentrification in Valencia, Spain	76
Hotel CSR and job satisfaction: A chaordic perspective	75
Women entrepreneurship orientation, networks and firm performance in the tourism industry in resource-scarce contexts	74
Digital business model configurations in the travel industry	72
From customers' fingertips to employees’ well-being: The impact of mobile application ordering from a job demand-resource perspective	71
The COVID-19 pandemic: The mitigating role of government and hotel support of hotel employees in Egypt	70
Post-tourism in the usual environment: From the perspective of unusual mood	68
Every cloud has a silver lining: Understanding how hotel employees’ counterproductive work behavior may shape their pro-environmental behavior	66
Understanding residents’ attitudes towards tourists: Connecting stereotypes, emotions and behaviours	65
Advance booking across channels: The effects on dynamic pricing	63
The impact of spatial-temporal variation on tourist destination resident quality of life	62
It's a pleasure to stay sustainably: Leveraging hedonic appeals in tourism and hospitality	61
Dementia as a global challenge: Progress and prospects for creating more dementia-inclusive tourism industries	60
Encountering robots: Customers’ autonomous behaviors in tourism services	60
Progress in Tourism Management: Is urban tourism a paradoxical research domain? Progress since 2011 and prospects for the future	59
Would you enjoy virtual travel? The characteristics and causes of virtual tourists’ sentiment under the influence of the COVID-19 pandemic	58
Progress in tourism demand research: Theory and empirics	58
Constructing identity in space and place: Semiotic and discourse analyses of museum tourism	57
Editorial Board	57
Exploring diversity, equity, and inclusion in hospitality and tourism firms through the organizational justice and stakeholder theories	57
“Give me an upgrade or I will give you a bad review!” Investigating customer threats in the hospitality industry	57
Abusive supervision and deviance behaviors in the hospitality industry: The role of intrinsic motivation and core self-evaluation	56
The effect of destination employee service quality on tourist environmentally responsible behavior: A moderated mediation model incorporating environmental commitment, destination social responsibilit	55
Editorial Board	55
The collision of tradition and fashion: How anthropomorphizing museum exhibits influences cultural inheritance	54
The socialization of preadolescents in family holidays: A serial mediation model	54
Gender stereotyping and its impact on perceived emotional leadership in the hospitality industry: A mixed-methods study	54

British tourists’ adjustment to cultural expectations in Muslim-majority countries	53
Understanding the relationship between terminal illness and tourism: An exploratory study	52
Who benefits more from trade shows: Independent, franchised or chain-owned/managed hotels?	52
Who cares about single childless employees in the hotel industry? Creating a workplace culture beyond family-friendly	52
“I have to watch my back”: Exploring Chinese hotel guests’ generalized distrust and coping behavior	51
Towards a typology of virtual tourists: Efficacy of visual patterns and attentional cues	50
A significant milestone: The publication of 100th volume	50
What makes a city cool? Understanding destination coolness and its implications for tourism	50
Book Review	50
Laughing it off: How does leader humor alleviate employees’ compassion fatigue in service failure?	49
On-site decision-making in smartphone-mediated contexts	49
Is being intrinsically motivated a mixed blessing? The differential effects of daily intrinsic motivation on employee functioning	49
Explicit vs. implicit? How different self-presentations of luxury tourism experience trigger others’ value co-destruction intention in online travel communities	49
A dark side to psychological ownership: Evidence of unintended negative job performance outcomes in the Chinese hotel industry	49
How AI awareness can prompt service performance adaptivity and technologically-environmental mastery	48
A framework for quantitative analysis and differentiated marketing of tourism destination image based on visual content of photos	48
Struggling in silence? The formation mechanism of implicit conflict in rural tourism communities	48
The relationship between price paid and hotel review ratings: Expectancy-disconfirmation or placebo effect?	48
What constitutes a favorable destination brand portfolio? Through the lens of coherence	48
ChatGPT and online service recovery: How potential customers react to managerial responses of negative reviews	47
Short video marketing and travel intentions: The interplay between visual perspective, visual content, and narration appeal	47
Book Review	46
Editorial Board	46
Progress in field experimentation for environmentally sustainable tourism – A knowledge map and research agenda	46
Book Review	46
Postcolonial ambivalence as per the tourist	45
Glocalization: Cross-cultural communication of tourism research	45
Antecedents of emotional labour for holiday representatives: A framework for tourism workers	45
Why restaurants survive? A perspective of word-of-mouth dispersion	44
Selection biases in crowdsourced big data applied to tourism research: An interpretive framework	43
The impact of knowledge hiding on targets’ knowledge sharing with perpetrators	43
Performing authenticity: Independent Chinese travellers’ tourism dining experiences in Europe	43
Sense of place of tourism destinations in a metaverse paradigm	43
A meta-analytic investigation of innovation predictors in tourism and hospitality organizations	43
Flourishing through traveling while Black: Unfiltered voices of Black travelers	42
Impact of the COVID-19 pandemic on travelers’ preference for crowded versus non-crowded options	42
Technology start-ups in tourism and hospitality: A networked social capital theory perspective from early-stage start-up founders	42
Application of graph theory to mining the similarity of travel trajectories	42
Recommend or not? The influence of emotions on passengers’ intention of airline recommendation during COVID-19	42
“Sensing” the destination: Development of the destination sensescape index	42
Guided yet constrained: The inverted U-shaped effect of house rules on P2P accommodation rental performance	41
Authenticity, identity, self-improvement, and responsibility at heritage sites: The local residents’ perspective	41
An implicit leadership theory lens on leader humility and employee outcomes: Examining individual and organizational contingencies	41
Book Review	41
Beyond the bend: The curvilinear effect of challenge stressors on work attitudes and behaviors	41
Knowledge transfer and knowledge management in tourism organisations: A widening and deepening research agenda	41
Bringing the past to life: Co-creating tourism experiences in historic house tourist attractions	41
The productive role of innovation in a large tourism organisation (TUI)	40
Book Review	40
The sign Avatar and tourists’ practice at Pandora: A semiological perspective on a film related destination	40
Navigating the early stages of a large sustainability-oriented rural tourism development project: Lessons from Træna, Norway	40
Can multi-source heterogeneous data improve the forecasting performance of tourist arrivals amid COVID-19? Mixed-data sampling approach	40
Communicating quality while evoking loss – How consumers assess extra charges in the Airbnb marketplace	40
Host type and pricing on Airbnb: Seasonality and perceived market power	39
The role of public space in constructing experience capital: A longitudinal analysis in the hotel context	39
Catching eyes of social media wanderers: How pictorial and textual cues in visitor-generated content shape users’ cognitive-affective psychology	39
A multi-scale comparison of tourism attraction networks across China	39
Multi-level differentiation of short-term rental properties: A deep learning-based analysis of aesthetic design	39
Developing and validating a Chinese cultural value scale in tourism	39
Dual identity and ambivalent sentiment of border residents: Predicting border community support for tourism development	39
When users decide to bypass collaborative consumption platforms: The interplay of economic benefit, perceived risk, and perceived enjoyment	39
Customer mistreatment and employees’ coping strategies: A Meta-SEM analysis	39
The effectiveness of the destination logo: Congruity effect between logo typeface and destination stereotypes	39
The elusive impact of pro-environmental intention on holiday on pro-environmental behaviour at home	38
A meta-analysis of employee perceptions of CSR in tourism and hospitality: Antecedents, outcomes, and boundaries	38
Virtual reality tourism experiences: Addiction and isolation	38
“Feel the green”: How a handwritten typeface affects tourists’ responses to green tourism products and services	37
Instagram travel influencers in #quarantine: Communicative practices and roles during COVID-19	37
Editorial Board	37
Book Review	37
Benefit transfer of climate change adaptation policies in island tourist destinations	36
Some stay and some quit: Understanding P2P accommodation providers’ continuous sharing behavior from the perspective of feedback theory	36
Dire Straits: How tourists on the Diamond Princess cruise endured the COVID-19 crisis	36
Exploring the impact of location-based augmented reality on tourists’ spatial behavior, experience, and intention through a field experiment	36
Weather: An organizational stakeholder for United States national seashores	36
Family support and posttraumatic growth among tourism workers during the COVID-19 shutdown: The role of positive stress mindset	35
When and how does leader humor promote customer-oriented organizational citizenship behavior in hotel employees?	35
Optimal targeting of latent tourism demand segments	35
Slow tourism: Conceptualization and interpretation – A travel vloggers’ perspective	35
Transformative Service Research in Hospitality	35

Importance of residents’ perception of tourists in establishing a reciprocal resident-tourist relationship: An application of tourist attractiveness	35
Let your algorithm shine: The impact of algorithmic cues on consumer perceptions of price discrimination	34
Hospitality industry attraction: The effect of job openings and employee wages in the United States	34
Recontextualising the determinants of external CSR in the services industry: A cross-cultural study	34
Service robots and perceived discrimination in tourism and hospitality	34
Social distancing, trust and post-COVID-19 recovery	34
Fallacy of higher-order reflective constructs	34
The impact of vacations on urban women's well-being from the perspective of feminist urbanism	34
Book Review	33
Do tourists experience suffering when they touch the wailing wall?	33
Book Review	33
How do tourism goal disclosure motivations drive Chinese tourists' goal-directed behaviors? The influences of feedback valence, affective rumination, and emotional engagement	33
Book Review	32
The impact of uncertainty on tourists’ controllability, mood state and the persuasiveness of message framing in the pandemic era	32
The dark side of robot usage for hotel employees: An uncertainty management perspective	32
Sentiment mining of online reviews of peer-to-peer accommodations: Customer emotional heterogeneity and its influencing factors	32
Vulnerable populations with psychological disorders in tourism: Methodological challenges and recommended solutions for empirical research	32
Are socially responsible firms in the U.S. tourism and hospitality industry better off during COVID-19?	32
How do positive host-guest interactions in tourism alter the indicators of tourists’ general attachment styles? A moderated mediation model	32
The estrangement experience in travel and tourism	32
Digital nudging for sustainable tourist behavior in new media	32
Enhancing pro-environmental behavior in tourism: Integrating attitudinal factors and Norm Activation Theory	32
Facilitating “migrant-local” tacit knowledge transfer in rural tourism development: A longitudinal case study	32
Avoiding panic during pandemics: COVID-19 and tourism-related businesses	31
Recipe for perceived personalization in hotels	31
Can gamification improve the virtual reality tourism experience? Analyzing the mediating role of tourism fatigue	31
Navigating the uncharted: A crisis response mix to creeping ‘unknowns’	31
Travel inspiration in tourist decision making	31
Scale development for the practices involved in creating value propositions in the exhibition industry: Service-dominant logic with a mixed-methods approach	31
Understanding consumers' willingness to pay for online upselling of hotel rooms through the lens of psychological distance	31
Balancing economic benefits and environmental costs: Introducing carbon footprint indicators in tourist market targeting	30
Knowledge management practices of tourism consultants: A project ecology perspective	30
Pursuing justice and quality of life: Supporting tourism	30
Book Review	30
Examining tourists’ ethical perceptions of game eating	30
The convergence or divergence of design characteristics in determining the recall and persuasiveness of seaside destination slogans	30
Dealing with travel influencers: Opportunity or threat?	30
Choosing the right fit: A practical guide to selecting measurement models for tourism constructs	30
Exploring visual embodiment effect in dark tourism: The influence of visual darkness on dark experience	29
Dual-branded hotels: Resource-based entry strategies in agglomerated markets	29
Not eating is a loss: How familiarity influences local food consumption	29
Digitally enriched exhibitions: Perspectives from Museum professionals	29
An application of protection motivation theory to understand the influence of fear-appeal media on stated donations for coral reef restoration	29
Signalling the corporate brand promise to front-line employees: The role of learning and development in internal branding	29
Emotional labor and employee well-being in cross-cultural contexts: A Disney frontline staff's autoethnography	29
Inspiring tourists’ imagination: How and when human presence in photographs enhances travel mental simulation and destination attractiveness	29
Understanding the young middle-class Chinese outbound tourism consumption: A social practice perspective	29
Editorial Board	28
Core and supplemental elements of hospitality in the sharing economy: Insights from semantic and tonal cues in Airbnb property listings	28
Reimagining community-based indigenous tourism: Insights from the traditional knowledge of indigenous Newars of Nepal	28
Editorial Board	28
Editorial Board	28
Embracing artificial intelligence (AI) with job crafting: Exploring trickle-down effect and employees’ outcomes	28
Customer purchase forecasting for online tourism: A data-driven method with multiplex behavior data	28
Retraction notice to “The Amazing Race to India: Prominence in reality television affects destination image and travel intentions” [Tourism Management 42C (2014) 3–12]	28
Doing the right thing? The hotel industry's management of, and reporting on, modern slavery	28
Emotional expression by artificial intelligence chatbots to improve customer satisfaction: Underlying mechanism and boundary conditions	28
Visual cues and consumer's booking intention in P2P accommodation: Exploring the role of social and emotional signals from hosts' profile photos	27
Knowledge transfer within MNC hotel subsidiaries: An absorptive capacity perspective	27
From disruption to normalcy: Co-production public service and destination competitiveness	27
Gamification in OTA platforms: A mixed-methods research involving online shopping carnival	27
Going somewhere or for someone? The Sense of Human Place Scale (SHPS) in Chinese rural tourism	27
Green and non-green outcomes of green human resource management (GHRM) in the tourism context	27
Tourism destination research from 2000 to 2020: A systematic narrative review in conjunction with bibliographic mapping analysis	26
The impacts of geographic and social influences on review helpfulness perceptions: A social contagion perspective	26
Should the risk of social desirability bias in survey studies be assessed at the level of each pro-environmental behaviour?	26
Foreign tourists’ experiences under air pollution: Evidence from big data	26
Leveraging large language models for tourism research based on 5D framework: A collaborative analysis of tourist sentiments and spatial features	25
Traveling with a guide dog: Confidence, constraints and affective qualities of the human-guide dog relationship	25
Editorial Board	25
Book Review	25
Editorial Board	25
Dark tourism spectrum: Visual expression of dark experience	25
Abroad-at-Home: Identifying domestic tourism locations for overseas-like travel experiences by leveraging concept modeling	24
A latent class approach to examining migrant family travel behavior	24
Multidimensional decomposition of Gini elasticities to quantify the spatiotemporality of travel and tourism distribution	24
Are better-connected CEOs more socially responsible? Evidence from the U.S. restaurant industry	24
An integrative framework to evaluate impacts of complex tourism change initiatives	24
Image, satisfaction, destination and product post-visit behaviours: How do they relate in emerging destinations?	24
Unlocking global horizons through outbound tourism: An institutional logics approach to driving outward FDI by tourism firms from emerging countries	24
When intangible cultural heritage meets modernization–Can Chinese opera with modernized elements attract young festival-goers?	24
Progress in research on tourists with mental disorders: A critical review and the way forward	24
Self-fulfilling prophecy in livelihood sustainability: Rural tourism in Pingqian Village, China	23
Competing for legitimacy in the place branding process: (re)negotiating the stakes	23
Competitive positioning of tourism academic knowledge	23
Too generous to be fair? Experiments on the interplay of what, when, and how in data breach recovery of the hotel industry	23
Welcome back: Repeat visitation and tourist wellbeing	23
Editorial Board	23
Tourism forecasting by mixed-frequency machine learning	23
Hospitality innovation strategies: Robustness analysis of paths to firm performance	23
Big data hedonic pricing: Econometric insights into room rates’ determinants by hotel category	23
Exploring the influence of tourists’ happiness on revisit intention in the context of Traditional Chinese Medicine cultural tourism	23
Spatial concentration of intra-urban tourist activities and inter-group differences between Asian, European and North American travelers in Korean cities	23
Organisational change towards LGBTQ+ inclusion in hospitality and tourism: Managerial perspectives	23
Can talented tour guides truly not be retained? Exploring the development of tour guides’ career resilience under stressful conditions	23