Tourism Management

Article	Citations
Evolution of hoteliers’ organizational crisis communication in the time of mega disruption	750
Limiting rural tourism: Local agency and community-based tourism in Andalusia (Spain)	474
Topic-based engagement analysis: Focusing on hotel industry Twitter accounts	313
A tapestry analogy: Analogical thinking to support academic research	277
The role of tourism in personal nationalism: A case study	253
This is what being queer looks like: The roles LGBTQ+ events play for queer people based on their social identity	210
An online reviews-driven method for the prioritization of improvements in hotel services	184
A percentage-off discount versus free surcharge: The impact of promotion type on hotel consumers’ responses	175
How and when servant leadership promotes service innovation: A moderated mediation model	164
A social media analysis of travel preferences and attitudes, before and during Covid-19	161
High season, low growth: The impact of tourism seasonality and vulnerability to tourism on the emergence of high-growth firms	157
Metaverse as a disruptive technology revolutionising tourism management and marketing	154
The pricing of European airbnb listings during the pandemic: A difference-in-differences approach employing COVID-19 response strategies as a continuous treatment	146
How much is too much? Estimating tourism carrying capacity in urban context using sentiment analysis	140
Investigating the double-edged sword effect of AI awareness on employee's service innovative behavior	133
Mountains of trouble: Accounting for environmental costs of land use change from tourism development	123
Understanding and managing the threat of common method bias: Detection, prevention and control	122
Tourism demand forecasting using tourist-generated online review data	121
Seasonality in tourist flows: Decomposing and testing changes in seasonal concentration	116
Air-travelers' concerns emerging from online comments during the COVID-19 outbreak	106
Book Review	103
The changing institutional logics behind sustainability reports from the largest hotel groups in the world in 2014, 2018 and 2021	99
The effect of movie and television placements	99
Measuring financial performance through operating business efficiency in the global cruise industry: A fuzzy benchmarking study on the “big three”	92
Shaping Social Media Analytics in the Pursuit of Organisational Agility: A Real Options Theory Perspective	92

Determinants of climate change disclosure practices of global hotel companies: Application of institutional and stakeholder theories	91
Surviving crisis: Building tourism entrepreneurial resilience as a woman in a sanctions-ravaged destination	90
Understanding how a commitment-based pledge intervention encourages pro-environmental tourist behaviour	90
The choice between business travel and video conferencing after COVID-19 – Insights from a choice experiment among frequent travelers	90
How do tourism activities and induced awe affect tourists’ pro-environmental behavior?	89
Beware of framework bias	89
Between escape and return: Rethinking daily life and travel in selective unplugging	89
How to be a true institution? Understanding festival organization's role in urban festival management from the stakeholder analysis	88
Editorial Board	88
Videoconferencing continuance and business trip reduction in the post-pandemic age	85
The reticent tourist in a COVID-adapted world	84
Satisfaction and sustainability concerns in whale-watching tourism: A user-generated content model	82
Exploring the multi-dimensionality of authenticity in dining experiences using online reviews	82
Community citizenship behavior in rural tourism destinations: Scale development and validation	81
Robot cleaners in tourism venues: The importance of robot-environment fit on consumer evaluation of venue cleanliness	80
How and when does leader knowledge hiding trickle down the organisational hierarchy in the tourism context? A team-level analysis	80
Effective destination user-generated advertising: Matching effect between goal framing and self-esteem	78
Restaurant survival prediction using customer-generated content: An aspect-based sentiment analysis of online reviews	78
Post-tourism in the usual environment: From the perspective of unusual mood	77
Mindset matters: Mitigating negative spillover effects in service failures	77
Book Review	75
Book Review	74
Book Review	74
Book Review	72
Using adaptive cycles and panarchy to understand processes of touristification and gentrification in Valencia, Spain	71
The impact of spatial-temporal variation on tourist destination resident quality of life	71
Progress in Tourism Management: Is urban tourism a paradoxical research domain? Progress since 2011 and prospects for the future	70
Encountering robots: Customers’ autonomous behaviors in tourism services	69
The COVID-19 pandemic: The mitigating role of government and hotel support of hotel employees in Egypt	69
From customers' fingertips to employees’ well-being: The impact of mobile application ordering from a job demand-resource perspective	68
Digital business model configurations in the travel industry	66
Every cloud has a silver lining: Understanding how hotel employees’ counterproductive work behavior may shape their pro-environmental behavior	65
Dementia as a global challenge: Progress and prospects for creating more dementia-inclusive tourism industries	65
Hotel CSR and job satisfaction: A chaordic perspective	63
Understanding residents’ attitudes towards tourists: Connecting stereotypes, emotions and behaviours	61
Women entrepreneurship orientation, networks and firm performance in the tourism industry in resource-scarce contexts	60
Would you enjoy virtual travel? The characteristics and causes of virtual tourists’ sentiment under the influence of the COVID-19 pandemic	57
Assessing the moderating effect of COVID-19 on intention to use smartphones on the tourist shopping journey	56
Progress in tourism demand research: Theory and empirics	56
Advance booking across channels: The effects on dynamic pricing	56
It's a pleasure to stay sustainably: Leveraging hedonic appeals in tourism and hospitality	55
Editorial Board	55
Editorial Board	54
Gender stereotyping and its impact on perceived emotional leadership in the hospitality industry: A mixed-methods study	54
Who cares about single childless employees in the hotel industry? Creating a workplace culture beyond family-friendly	53
Who benefits more from trade shows: Independent, franchised or chain-owned/managed hotels?	52
British tourists’ adjustment to cultural expectations in Muslim-majority countries	52
“I have to watch my back”: Exploring Chinese hotel guests’ generalized distrust and coping behavior	52
The socialization of preadolescents in family holidays: A serial mediation model	50
Understanding the relationship between terminal illness and tourism: An exploratory study	50

“Give me an upgrade or I will give you a bad review!” Investigating customer threats in the hospitality industry	50
Towards a typology of virtual tourists: Efficacy of visual patterns and attentional cues	50
Constructing identity in space and place: Semiotic and discourse analyses of museum tourism	49
The effect of destination employee service quality on tourist environmentally responsible behavior: A moderated mediation model incorporating environmental commitment, destination social responsibilit	49
What makes a city cool? Understanding destination coolness and its implications for tourism	49
Abusive supervision and deviance behaviors in the hospitality industry: The role of intrinsic motivation and core self-evaluation	49
A significant milestone: The publication of 100th volume	48
Exploring diversity, equity, and inclusion in hospitality and tourism firms through the organizational justice and stakeholder theories	48
Book Review	48
A Bayesian solution to multicollinearity through unobserved common factors	48
The relationship between price paid and hotel review ratings: Expectancy-disconfirmation or placebo effect?	47
A dark side to psychological ownership: Evidence of unintended negative job performance outcomes in the Chinese hotel industry	47
Is being intrinsically motivated a mixed blessing? The differential effects of daily intrinsic motivation on employee functioning	47
Laughing it off: How does leader humor alleviate employees’ compassion fatigue in service failure?	47
A framework for quantitative analysis and differentiated marketing of tourism destination image based on visual content of photos	46
On-site decision-making in smartphone-mediated contexts	46
What constitutes a favorable destination brand portfolio? Through the lens of coherence	46
How AI awareness can prompt service performance adaptivity and technologically-environmental mastery	45
ChatGPT and online service recovery: How potential customers react to managerial responses of negative reviews	45
Short video marketing and travel intentions: The interplay between visual perspective, visual content, and narration appeal	45
Explicit vs. implicit? How different self-presentations of luxury tourism experience trigger others’ value co-destruction intention in online travel communities	45
Progress in field experimentation for environmentally sustainable tourism – A knowledge map and research agenda	45
Struggling in silence? The formation mechanism of implicit conflict in rural tourism communities	45
Book Review	44
Application of graph theory to mining the similarity of travel trajectories	43
Value proposition operationalization in peer-to-peer platforms using machine learning	43
Glocalization: Cross-cultural communication of tourism research	43
Book Review	43
Editorial Board	43
Postcolonial ambivalence as per the tourist	42
Beyond the bend: The curvilinear effect of challenge stressors on work attitudes and behaviors	42
Recommend or not? The influence of emotions on passengers’ intention of airline recommendation during COVID-19	42
“Sensing” the destination: Development of the destination sensescape index	42
Technology start-ups in tourism and hospitality: A networked social capital theory perspective from early-stage start-up founders	41
Sense of place of tourism destinations in a metaverse paradigm	41
A meta-analytic investigation of innovation predictors in tourism and hospitality organizations	41
Antecedents of emotional labour for holiday representatives: A framework for tourism workers	40
Impact of the COVID-19 pandemic on travelers’ preference for crowded versus non-crowded options	40
Performing authenticity: Independent Chinese travellers’ tourism dining experiences in Europe	40
Authenticity, identity, self-improvement, and responsibility at heritage sites: The local residents’ perspective	39
Book Review	39
Flourishing through traveling while Black: Unfiltered voices of Black travelers	39
Book Review	39
The impact of knowledge hiding on targets’ knowledge sharing with perpetrators	39
An implicit leadership theory lens on leader humility and employee outcomes: Examining individual and organizational contingencies	39
Bringing the past to life: Co-creating tourism experiences in historic house tourist attractions	39
Guided yet constrained: The inverted U-shaped effect of house rules on P2P accommodation rental performance	39
Selection biases in crowdsourced big data applied to tourism research: An interpretive framework	39
When users decide to bypass collaborative consumption platforms: The interplay of economic benefit, perceived risk, and perceived enjoyment	38
Customer mistreatment and employees’ coping strategies: A Meta-SEM analysis	38
Host type and pricing on Airbnb: Seasonality and perceived market power	38
Communicating quality while evoking loss – How consumers assess extra charges in the Airbnb marketplace	38
Multi-level differentiation of short-term rental properties: A deep learning-based analysis of aesthetic design	38
Virtual reality tourism experiences: Addiction and isolation	37
The productive role of innovation in a large tourism organisation (TUI)	37
Can multi-source heterogeneous data improve the forecasting performance of tourist arrivals amid COVID-19? Mixed-data sampling approach	37
“Feel the green”: How a handwritten typeface affects tourists’ responses to green tourism products and services	37
Dual identity and ambivalent sentiment of border residents: Predicting border community support for tourism development	37
A multi-scale comparison of tourism attraction networks across China	37
The sign Avatar and tourists’ practice at Pandora: A semiological perspective on a film related destination	37
A meta-analysis of employee perceptions of CSR in tourism and hospitality: Antecedents, outcomes, and boundaries	37
Navigating the early stages of a large sustainability-oriented rural tourism development project: Lessons from Træna, Norway	37
Catching eyes of social media wanderers: How pictorial and textual cues in visitor-generated content shape users’ cognitive-affective psychology	36
The role of public space in constructing experience capital: A longitudinal analysis in the hotel context	36
Instagram travel influencers in #quarantine: Communicative practices and roles during COVID-19	36
The elusive impact of pro-environmental intention on holiday on pro-environmental behaviour at home	36
Developing and validating a Chinese cultural value scale in tourism	36
The effectiveness of the destination logo: Congruity effect between logo typeface and destination stereotypes	36
Transformative Service Research in Hospitality	35
Book Review	35
Fallacy of higher-order reflective constructs	35
Weather: An organizational stakeholder for United States national seashores	35
Benefit transfer of climate change adaptation policies in island tourist destinations	35
Dire Straits: How tourists on the Diamond Princess cruise endured the COVID-19 crisis	35
Editorial Board	35
Family support and posttraumatic growth among tourism workers during the COVID-19 shutdown: The role of positive stress mindset	34
Some stay and some quit: Understanding P2P accommodation providers’ continuous sharing behavior from the perspective of feedback theory	34
Service robots and perceived discrimination in tourism and hospitality	34
How do tourism goal disclosure motivations drive Chinese tourists' goal-directed behaviors? The influences of feedback valence, affective rumination, and emotional engagement	34
Importance of residents’ perception of tourists in establishing a reciprocal resident-tourist relationship: An application of tourist attractiveness	33

Recontextualising the determinants of external CSR in the services industry: A cross-cultural study	33
Exploring the impact of location-based augmented reality on tourists’ spatial behavior, experience, and intention through a field experiment	33
Slow tourism: Conceptualization and interpretation – A travel vloggers’ perspective	33
Let your algorithm shine: The impact of algorithmic cues on consumer perceptions of price discrimination	33
Book Review	32
Hospitality industry attraction: The effect of job openings and employee wages in the United States	32
Social distancing, trust and post-COVID-19 recovery	32
Book Review	32
The impact of vacations on urban women's well-being from the perspective of feminist urbanism	32
Optimal targeting of latent tourism demand segments	32
Light at the end of the tunnel: Visitors' virtual reality (versus in-person) attraction site tour-related behavioral intentions during and post-COVID-19	32
Do tourists experience suffering when they touch the wailing wall?	32
When and how does leader humor promote customer-oriented organizational citizenship behavior in hotel employees?	32
Digital nudging for sustainable tourist behavior in new media	31
The estrangement experience in travel and tourism	31
Avoiding panic during pandemics: COVID-19 and tourism-related businesses	31
Sentiment mining of online reviews of peer-to-peer accommodations: Customer emotional heterogeneity and its influencing factors	31
Book Review	31