Service Industries Journal

Papers
(The H4-Index of Service Industries Journal is 26. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-04-01 to 2025-04-01.)
ArticleCitations
Relationship between climate change and tourism: an integrative review308
A job demands-resources perspective on servant leadership and employee creativity159
Work-family conflict, subjective well-being, burnout, and their effects on presenteeism97
What we know about transformational leadership in tourism and hospitality: a systematic review and future agenda81
How does paternalistic leadership evoke abusive supervision? The mediating role of territorial behaviour69
Towards a typology of negative engagement behavior in social media67
Organizational green culture and employees’ green behavior: a moderated mediation model with employees’ environmental awareness and organizational disseminative capacity67
Communication and the role of third-party endorsement in social crowdfunding58
Unraveling women (in) leadership in tourism and hospitality: a retrospect and outlook52
An integrative framework for business model innovation in the tourism industry旅游业商业模式创新的综合框架50
Unlearning in service contexts: a moderated-mediation model48
Promoting electronic customer-to-customer interaction: evidence from social commerce sites44
Supervisor negative gossip and employees’ thriving at work40
Effect of social status signaling in an organic restaurant setting有机餐厅背景下社会地位信号的影响34
Users’ intention to adopt artificial intelligence-based chatbot: a meta-analysis32
Revisiting a model of customer engagement cycle: a systematic review31
Metaverse in services marketing: an overview and future research directions31
Social media influencer popularity and authenticity perception in the travel industry30
Innovation-based coopetition taxonomy for knowledge intensive business services30
Systematic literature review and future research directions for service robots in hospitality and tourism industries29
Employees’ CSR attributions and pro-environmental behaviors in the hotel industry: the key role of female supervisors29
Envy: definitions, approaches and implications29
The effects of host sincerity on tourists’ perceived destination image28
Emotions in service research: evolutionary analysis and empirical review27
ChatGPT-powered chatbot as a green evangelist: an innovative path toward sustainable consumerism in E-commerce27
The dark side of artificial intelligence in services26
Transforming tourists’ intentions through destination engagement: insights from transformative learning theory26
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