Service Industries Journal

Papers
(The H4-Index of Service Industries Journal is 27. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-05-01 to 2026-05-01.)
ArticleCitations
Relationship between climate change and tourism: an integrative review120
Organizational green culture and employees’ green behavior: a moderated mediation model with employees’ environmental awareness and organizational disseminative capacity101
Mapping knowledge management research in hospitality: a bibliometric analysis99
Unraveling women (in) leadership in tourism and hospitality: a retrospect and outlook85
Transforming retail with humanoid service robots: exploring the impact of customer mindsets on value co-creation via perceived robot anthropomorphism and the moderating roles of robotic service proact68
Abusive supervision: serial and moderated mediation effects67
Towards a typology of negative engagement behavior in social media59
Unlearning in service contexts: a moderated-mediation model58
How multi-actor resources create value for live streaming platforms: the mediating role of engaged spectators57
Unmasking the influence of employees’ coping strategies on workplace bullying48
Online opinion leadership styles and purchase intention in livestreaming e-commerce46
Navigating the dark side of AI in service ecosystems: an ethical leadership framework for risk mitigation46
Avoidance to acceptance: augmented reality infographics for low-acceptance sustainable foods46
Driving service-oriented organizational citizenship behavior through error management culture44
How the time-scarcity feature of live-streaming e-commerce affects impulsive buying直播电商的时间性稀缺特征如何影响冲动购买40
Determinants and consequences of trust in AI-based customer service chatbots39
Linking artificial intelligence to service sabotage39
Consumer well-being (CWB): conceptualisation, contextualisation and a research agenda37
Navigating ethical, human-centric leadership in AI-driven organizations: a thematic literature review37
The impact of family-like employee-organization relationship on unethical pro-family behavior36
The dark side of robot anthropomorphism: cognitive load, stress, and dysfunctional customer behavior33
Necessary Configuration Analysis (NConfA): a new multivariate approach31
Similarity-attraction theory perspective on service employees and service robots’ interactions30
Workplace hazing and employee turnover intention in the hospitality industry: a person-environment fit perspective30
Linking artificial intelligence (AI) with employees’ work behaviors29
AI-driven experiences in cultural and creative industries: a review of literature and development of a multifaceted framework29
The dark side of artificial intelligence in higher education28
Human agency in AI-driven work transformation: exploring hospitality employees’ adaptation strategies27
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