OOIR: Observatory of International Research

Papers

(The H4-Index of Service Industries Journal is 27. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-06-01 to 2025-06-01.)

Article	Citations
Organizational green culture and employees’ green behavior: a moderated mediation model with employees’ environmental awareness and organizational disseminative capacity	328
Unlearning in service contexts: a moderated-mediation model	172
Relationship between climate change and tourism: an integrative review	100
Abusive supervision: serial and moderated mediation effects	76
Mapping knowledge management research in hospitality: a bibliometric analysis	75
Unraveling women (in) leadership in tourism and hospitality: a retrospect and outlook	74
Employees’ CSR attributions and pro-environmental behaviors in the hotel industry: the key role of female supervisors	63
Towards a typology of negative engagement behavior in social media	59
How are the exchange relationships of front office employees reflected on customers?	54
Online opinion leadership styles and purchase intention in livestreaming e-commerce	52
Unmasking the influence of employees’ coping strategies on workplace bullying	50
How multi-actor resources create value for live streaming platforms: the mediating role of engaged spectators	48
The attribution effects of CSR motivations on brand advocacy: psychological distance matters!	42
Chatbot service usage during a pandemic: fear and social distancing	37
Driving service-oriented organizational citizenship behavior through error management culture	37
How do macro-environmental factors impact customer experience? A refined typology, integrative framework, and implications	35
Linking artificial intelligence to service sabotage	33
How the time-scarcity feature of live-streaming e-commerce affects impulsive buying直播电商的时间性稀缺特征如何影响冲动购买	33
The impact of family-like employee-organization relationship on unethical pro-family behavior	32
Consumer well-being (CWB): conceptualisation, contextualisation and a research agenda	32
The dark side of robot anthropomorphism: cognitive load, stress, and dysfunctional customer behavior	31
Determinants and consequences of trust in AI-based customer service chatbots	31
Necessary Configuration Analysis (NConfA): a new multivariate approach	30
Similarity-attraction theory perspective on service employees and service robots’ interactions	29
The dark side of artificial intelligence in higher education	28

Workplace hazing and employee turnover intention in the hospitality industry: a person-environment fit perspective	28
Value co-creation in the B2B context: a conceptual framework and its implications	28
Communication and the role of third-party endorsement in social crowdfunding	27