OOIR: Observatory of International Research

Papers

(The H4-Index of Service Industries Journal is 28. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-08-01 to 2025-08-01.)

Article	Citations
Mapping knowledge management research in hospitality: a bibliometric analysis	341
Relationship between climate change and tourism: an integrative review	191
Employees’ CSR attributions and pro-environmental behaviors in the hotel industry: the key role of female supervisors	103
Abusive supervision: serial and moderated mediation effects	79
Towards a typology of negative engagement behavior in social media	79
Unraveling women (in) leadership in tourism and hospitality: a retrospect and outlook	76
Organizational green culture and employees’ green behavior: a moderated mediation model with employees’ environmental awareness and organizational disseminative capacity	67
Unlearning in service contexts: a moderated-mediation model	65
How are the exchange relationships of front office employees reflected on customers?	58
Online opinion leadership styles and purchase intention in livestreaming e-commerce	53
How multi-actor resources create value for live streaming platforms: the mediating role of engaged spectators	52
The attribution effects of CSR motivations on brand advocacy: psychological distance matters!	48
Unmasking the influence of employees’ coping strategies on workplace bullying	47
Driving service-oriented organizational citizenship behavior through error management culture	40
How do macro-environmental factors impact customer experience? A refined typology, integrative framework, and implications	36
Linking artificial intelligence to service sabotage	34
How the time-scarcity feature of live-streaming e-commerce affects impulsive buying直播电商的时间性稀缺特征如何影响冲动购买	34
Determinants and consequences of trust in AI-based customer service chatbots	33
Consumer well-being (CWB): conceptualisation, contextualisation and a research agenda	33
The impact of family-like employee-organization relationship on unethical pro-family behavior	33
Necessary Configuration Analysis (NConfA): a new multivariate approach	32
Navigating ethical, human-centric leadership in AI-driven organizations: a thematic literature review	32
The dark side of robot anthropomorphism: cognitive load, stress, and dysfunctional customer behavior	32
Workplace hazing and employee turnover intention in the hospitality industry: a person-environment fit perspective	31
Linking artificial intelligence (AI) with employees’ work behaviors	29

Similarity-attraction theory perspective on service employees and service robots’ interactions	29
Value co-creation in the B2B context: a conceptual framework and its implications	28
The dark side of artificial intelligence in higher education	28