OOIR: Observatory of International Research

Papers

(The H4-Index of Service Industries Journal is 30. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-01-01 to 2026-01-01.)

Article	Citations
Unraveling women (in) leadership in tourism and hospitality: a retrospect and outlook	409
Organizational green culture and employees’ green behavior: a moderated mediation model with employees’ environmental awareness and organizational disseminative capacity	114
Relationship between climate change and tourism: an integrative review	100
Transforming retail with humanoid service robots: exploring the impact of customer mindsets on value co-creation via perceived robot anthropomorphism and the moderating roles of robotic service proact	91
Towards a typology of negative engagement behavior in social media	86
Mapping knowledge management research in hospitality: a bibliometric analysis	77
Unlearning in service contexts: a moderated-mediation model	75
Abusive supervision: serial and moderated mediation effects	59
Employees’ CSR attributions and pro-environmental behaviors in the hotel industry: the key role of female supervisors	59
Online opinion leadership styles and purchase intention in livestreaming e-commerce	56
Unmasking the influence of employees’ coping strategies on workplace bullying	55
How multi-actor resources create value for live streaming platforms: the mediating role of engaged spectators	54
The attribution effects of CSR motivations on brand advocacy: psychological distance matters!	49
Avoidance to acceptance: augmented reality infographics for low-acceptance sustainable foods	45
How the time-scarcity feature of live-streaming e-commerce affects impulsive buying直播电商的时间性稀缺特征如何影响冲动购买	39
How do macro-environmental factors impact customer experience? A refined typology, integrative framework, and implications	39
Driving service-oriented organizational citizenship behavior through error management culture	39
Consumer well-being (CWB): conceptualisation, contextualisation and a research agenda	37
Navigating ethical, human-centric leadership in AI-driven organizations: a thematic literature review	37
Linking artificial intelligence to service sabotage	37
The impact of family-like employee-organization relationship on unethical pro-family behavior	36
The dark side of robot anthropomorphism: cognitive load, stress, and dysfunctional customer behavior	36
Workplace hazing and employee turnover intention in the hospitality industry: a person-environment fit perspective	34
Determinants and consequences of trust in AI-based customer service chatbots	34
Linking artificial intelligence (AI) with employees’ work behaviors	34

Similarity-attraction theory perspective on service employees and service robots’ interactions	33
The dark side of artificial intelligence in higher education	32
Necessary Configuration Analysis (NConfA): a new multivariate approach	32
An integrative framework for business model innovation in the tourism industry旅游业商业模式创新的综合框架	30
AI-driven experiences in cultural and creative industries: a review of literature and development of a multifaceted framework	30