OOIR: Observatory of International Research

Papers

(The median citation count of Service Industries Journal is 6. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-04-01 to 2025-04-01.)

Article	Citations
Relationship between climate change and tourism: an integrative review	308
A job demands-resources perspective on servant leadership and employee creativity	159
Work-family conflict, subjective well-being, burnout, and their effects on presenteeism	97
What we know about transformational leadership in tourism and hospitality: a systematic review and future agenda	81
How does paternalistic leadership evoke abusive supervision? The mediating role of territorial behaviour	69
Towards a typology of negative engagement behavior in social media	67
Organizational green culture and employees’ green behavior: a moderated mediation model with employees’ environmental awareness and organizational disseminative capacity	67
Communication and the role of third-party endorsement in social crowdfunding	58
Unraveling women (in) leadership in tourism and hospitality: a retrospect and outlook	52
An integrative framework for business model innovation in the tourism industry旅游业商业模式创新的综合框架	50
Unlearning in service contexts: a moderated-mediation model	48
Promoting electronic customer-to-customer interaction: evidence from social commerce sites	44
Supervisor negative gossip and employees’ thriving at work	40
Effect of social status signaling in an organic restaurant setting有机餐厅背景下社会地位信号的影响	34
Users’ intention to adopt artificial intelligence-based chatbot: a meta-analysis	32
Metaverse in services marketing: an overview and future research directions	31
Revisiting a model of customer engagement cycle: a systematic review	31
Social media influencer popularity and authenticity perception in the travel industry	30
Innovation-based coopetition taxonomy for knowledge intensive business services	30
Envy: definitions, approaches and implications	29
Systematic literature review and future research directions for service robots in hospitality and tourism industries	29
Employees’ CSR attributions and pro-environmental behaviors in the hotel industry: the key role of female supervisors	29
The effects of host sincerity on tourists’ perceived destination image	28
Emotions in service research: evolutionary analysis and empirical review	27
ChatGPT-powered chatbot as a green evangelist: an innovative path toward sustainable consumerism in E-commerce	27

Transforming tourists’ intentions through destination engagement: insights from transformative learning theory	26
The dark side of artificial intelligence in services	26
Mapping knowledge management research in hospitality: a bibliometric analysis	24
Negative customer engagement behaviour in a service context	23
Social media usage for service innovation: a resilience perspective	22
How multi-actor resources create value for live streaming platforms: the mediating role of engaged spectators	21
Abusive supervision: serial and moderated mediation effects	21
From surviving to co-creating: the effects of the reshaped physical and social servicescape on customer citizenship behavior	20
Online opinion leadership styles and purchase intention in livestreaming e-commerce	20
Leveraging TSR and social innovation for social inclusion via platforms	19
Test of a sequential mediation model of green management innovation	19
The work–family spillover and crossover effects of negative workplace gossip	19
The social assumption in service redefined by AI-mediated zero-social-touch services	19
Combining strategies for high service productivity with successful service innovation	19
Conflict-solving as a mediator between customer incivility and service performance	19
Ethics in services: an historical perspective and new research arcs	18
Customer trust and willingness to use shopping assistant humanoid chatbot	18
Ethical considerations of service organizations in the information age信息时代服务组织的道德思考	18
The physical frictionless experience: a slippery slope for experience memorability of retail services?	18
How do you treat your ‘big fish’? The joint effect of perceived subordinates’ overqualification and managers’ personalities on knowledge hiding	18
Correction	17
Responsible leadership, organizational ethical culture, strategic posture, and green innovation	16
Benefit versus risk: a behavioral model for using robo-advisors	16
Avatars at the forefront: how collaboration types influence purchase intention	16
Customer no-show reduction in web-based appointment service: investigations of non-attendance behaviors	16
Effectuation, SME service innovation, and business customers’ value perception	15
The intellectual structure of customer experience research in service scholarship: a bibliometric analysis	15
Evolving impacts of COVID-19 vaccination intentions on travel intentions	15
How are the exchange relationships of front office employees reflected on customers?	15
Discovering meaningful engagement through interaction between customers and service robots	15
Guest Editorial: CREATIVITY IN THE COMPETITIVE SERVICE ENVIRONMENT	14
Service-oriented high performance human resource practices and proactive work behavior: A moderated mediation model	13
Service innovation capability: a systematic literature review and research agenda	13
This doesn’t make sense! Does illegitimate tasks affect innovative behaviour?	13
Unpacking solutions to counterproductive work behavior using hybrid fuzzy MCDM	12
Corporate social responsibility in hospitality and tourism: a systematic review	12
Employee mindfulness and creativity: when emotions and national culture matter	12
Unifying technology and people: revisiting service in a digitally transformed world	12
Driving service-oriented organizational citizenship behavior through error management culture	12
Does green inclusive leadership promote hospitality employees’ pro-environmental behaviors? The mediating role of climate for green initiative	12
Unmasking the influence of employees’ coping strategies on workplace bullying	11
The attribution effects of CSR motivations on brand advocacy: psychological distance matters!	11
Exploring the impact of social media content on travel envy and intention to visit destination: moderating role of narcissist admiration and rivalry	11
The influence of self-disclosure micro-celebrity endorsement on subsequent brand attachment: from an emotional connection perspective	11
How and when workplace suspicion triggers knowledge hiding: the cross-level moderation effects of performance climate and mastery climate	10
How does customer engagement value occur in restaurants?A stimulus-organism-response(S-O-R) perspective	10
Ethical implementation of artificial intelligence in the service industries	10
How potential customers perceive companies’ reply to negative reviews?	9
How do macro-environmental factors impact customer experience? A refined typology, integrative framework, and implications	9
Value formation in AI-integrated service system: review and implications on hospitality and tourism research	9

The role of customer’s engagement in service recovery	9
Conceptualizing service ethics for the complexity of modern service interactions	9
The impact of ChatGPT’s competencies on users’ intention to use	9
To wait or not to wait: effect of apologies and explanations on customer call abandonment	9
The role of tourism in environmental pollution: evidence from Malta	9
Detecting fake reviews with supervised machine learning algorithms	9
When perspective-taking fails to inhibit customer aggression toward service employees	9
Leaders’ knowledge hiding and front-line employee service sabotage	8
Chatbot service usage during a pandemic: fear and social distancing	8
Big data analytics and the use of artificial intelligence in the services industry: a meta-analysis	8
How do online review valence and ratings interact with consumer-generated visuals?	8
A systematic review of creativity in tourism and hospitality	8
A moderated-mediated model of work alienation and mindfulness at work	8
Green innovation research in the field of hospitality and tourism: the construct, antecedents, consequences, and future outlook	7
The mediating role of organizational learning capability and resilience in the error management culture-service innovation link and the contingent effect of error frequency	7
Can brand anthropomorphism trigger emotional brand attachment?	7
My new financial companion! non-linear understanding of Robo-advisory service acceptance	7
Employee quiet quitting behaviours: conceptualization, measure development, and validation	7
How the time-scarcity feature of live-streaming e-commerce affects impulsive buying直播电商的时间性稀缺特征如何影响冲动购买	7
High-performance work system in service sector: review and framework development	6
Brand transgression in corporate social responsibility era: empirical evidence from hospitality industry	6
Bridging the missing link between customer incivility and service outcomes	6
Inclusive leadership and team innovation in retail services	6
How satisfactory are empathetic care and robotic assistance in telemedicine services?	6
Employees’ foe or friend: artificial intelligence and employee outcomes	6
Business intelligence and firm performance: a moderated-mediated model	6
Understanding customer brand engagement through service environment: a multilevel analysis	6
The potential and constraint of work gamification for employees’ creative performance	6
The missing link between analytics readiness and service firm performance	6
Service failure and self-recovery in tech-based services: self-determination theory perspective	6
Linking artificial intelligence to service sabotage	6