OOIR: Observatory of International Research

Papers

(The TQCC of Service Industries Journal is 19. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-08-01 to 2025-08-01.)

Article	Citations
Mapping knowledge management research in hospitality: a bibliometric analysis	341
Relationship between climate change and tourism: an integrative review	191
Employees’ CSR attributions and pro-environmental behaviors in the hotel industry: the key role of female supervisors	103
Abusive supervision: serial and moderated mediation effects	79
Towards a typology of negative engagement behavior in social media	79
Unraveling women (in) leadership in tourism and hospitality: a retrospect and outlook	76
Organizational green culture and employees’ green behavior: a moderated mediation model with employees’ environmental awareness and organizational disseminative capacity	67
Unlearning in service contexts: a moderated-mediation model	65
How are the exchange relationships of front office employees reflected on customers?	58
Online opinion leadership styles and purchase intention in livestreaming e-commerce	53
How multi-actor resources create value for live streaming platforms: the mediating role of engaged spectators	52
The attribution effects of CSR motivations on brand advocacy: psychological distance matters!	48
Unmasking the influence of employees’ coping strategies on workplace bullying	47
Driving service-oriented organizational citizenship behavior through error management culture	40
How do macro-environmental factors impact customer experience? A refined typology, integrative framework, and implications	36
Linking artificial intelligence to service sabotage	34
How the time-scarcity feature of live-streaming e-commerce affects impulsive buying直播电商的时间性稀缺特征如何影响冲动购买	34
Determinants and consequences of trust in AI-based customer service chatbots	33
Consumer well-being (CWB): conceptualisation, contextualisation and a research agenda	33
The impact of family-like employee-organization relationship on unethical pro-family behavior	33
Necessary Configuration Analysis (NConfA): a new multivariate approach	32
Navigating ethical, human-centric leadership in AI-driven organizations: a thematic literature review	32
The dark side of robot anthropomorphism: cognitive load, stress, and dysfunctional customer behavior	32
Workplace hazing and employee turnover intention in the hospitality industry: a person-environment fit perspective	31
Similarity-attraction theory perspective on service employees and service robots’ interactions	29

Linking artificial intelligence (AI) with employees’ work behaviors	29
Value co-creation in the B2B context: a conceptual framework and its implications	28
The dark side of artificial intelligence in higher education	28
Communication and the role of third-party endorsement in social crowdfunding	27
Metaverse in services marketing: an overview and future research directions	26
Social media influencer popularity and authenticity perception in the travel industry	26
An integrative framework for business model innovation in the tourism industry旅游业商业模式创新的综合框架	26
Systematic literature review and future research directions for service robots in hospitality and tourism industries	26
Correction	25
Avatars at the forefront: how collaboration types influence purchase intention	25
Ethical implementation of artificial intelligence in the service industries	23
Unifying technology and people: revisiting service in a digitally transformed world	23
The impact of ChatGPT’s competencies on users’ intention to use	22
How potential customers perceive companies’ reply to negative reviews?	22
Value formation in AI-integrated service system: review and implications on hospitality and tourism research	21
Conceptualizing service ethics for the complexity of modern service interactions	21
The potential and constraint of work gamification for employees’ creative performance	21
Leaders’ knowledge hiding and front-line employee service sabotage	21
Using LLMs in sensory service research: initial insights and perspectives	21
The mediating role of organizational learning capability and resilience in the error management culture-service innovation link and the contingent effect of error frequency	21
Inclusive leadership and team innovation in retail services	20
The effect of promotion regulatory focus on service performance	20
Who trusts whom? The case of immigrant service professionals	19
Does awe facilitate conformity in tourism consumption? Evidence from China	19
Employee voice: the impact of high-performance work systems and organisational engagement climate	19
Correction	19
Credit card churning customers, endowed loyalty, and protestant work ethic	19