OOIR: Observatory of International Research

Papers

(The TQCC of Service Industries Journal is 12. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-05-01 to 2024-05-01.)

Article	Citations
Advancing knowledge through literature reviews: ‘what’, ‘why’, and ‘how to contribute’	191
The dark side of AI-powered service interactions: exploring the process of co-destruction from the customer perspective	98
Leadership, green innovation, and green creativity: a systematic review	95
COVID-19 restrictions and consumers’ psychological reactance toward offline shopping freedom restoration	91
Customer engagement and purchase intention in live-streaming digital marketing platforms	83
Green human resource management in service industries: the construct, antecedents, consequences, and outlook	56
Resilience building in service firms during and post COVID-19	56
Green innovation research in the field of hospitality and tourism: the construct, antecedents, consequences, and future outlook	53
Evolving impacts of COVID-19 vaccination intentions on travel intentions	53
Artificial intelligence in services: current trends, benefits and challenges	50
Effects of retailers’ service quality and legitimacy on behavioral intention: the role of emotions during COVID-19	50
Artificial intelligence acceptance in services: connecting with Generation Z	48
Brand anthropomorphism, love and defense: does attitude towards social distancing matter?	43
Transformative service research and COVID-19	42
Social distancing and wellbeing: conceptualizing actor distance and actor safe zone for pandemics	31
Experience vs quality: predicting satisfaction and loyalty in services	30
Using regulatory focus to encourage physical distancing in services: when fear helps to deal with Mr. Deadly COVID-19	30
A systematic review of creativity in tourism and hospitality	30
Metaverse for climbing the ladder toward ‘Industry 5.0’ and ‘Society 5.0’?	27
Chatbot service usage during a pandemic: fear and social distancing	27
The intellectual structure of customer experience research in service scholarship: a bibliometric analysis	26
Characteristics and roles of streamers in e-commerce live streaming	25
Forty years of The Service Industries Journal: a bibliometric review	24
Trust theory and customer services research: theoretical review and synthesis	24
Corporate social responsibility authenticity from the perspective of restaurant consumers	22

Communication and the role of third-party endorsement in social crowdfunding	22
Stakeholder engagement and business model innovation value	21
Spiritual leadership and work alienation: analysis of mechanisms and constraints	20
Employee mindfulness and creativity: when emotions and national culture matter	20
Does green inclusive leadership promote hospitality employees’ pro-environmental behaviors? The mediating role of climate for green initiative	20
How does mindfulness boost work engagement and inhibit psychological distress among hospital employees during the COVID-19 pandemic? The mediating and moderating role of psychological resilience	19
Masked smiles matter – employee verbal expertise and emotion display during COVID-19	19
Discovering meaningful engagement through interaction between customers and service robots	19
The attribution effects of CSR motivations on brand advocacy: psychological distance matters!	18
Rude customers and service performance: roles of motivation and personality	17
The need to belong: how to reduce workplace ostracism	16
The mediating role of organizational learning capability and resilience in the error management culture-service innovation link and the contingent effect of error frequency	16
Unifying technology and people: revisiting service in a digitally transformed world	15
Anthropomorphize service robots: the role of human nature traits	15
Workplace bullying, psychological distress, job performance and employee creativity: the moderating effect of psychological resilience	14
Detecting fake reviews with supervised machine learning algorithms	14
Customer readiness–customer participation link in e-services	13
Linking ostracism with employee negligence behavior: a moderated mediation model	12
How are the exchange relationships of front office employees reflected on customers?	12