OOIR: Observatory of International Research

Papers

(The TQCC of Service Industries Journal is 21. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-01-01 to 2026-01-01.)

Article	Citations
Unraveling women (in) leadership in tourism and hospitality: a retrospect and outlook	409
Organizational green culture and employees’ green behavior: a moderated mediation model with employees’ environmental awareness and organizational disseminative capacity	114
Relationship between climate change and tourism: an integrative review	100
Transforming retail with humanoid service robots: exploring the impact of customer mindsets on value co-creation via perceived robot anthropomorphism and the moderating roles of robotic service proact	91
Towards a typology of negative engagement behavior in social media	86
Mapping knowledge management research in hospitality: a bibliometric analysis	77
Unlearning in service contexts: a moderated-mediation model	75
Employees’ CSR attributions and pro-environmental behaviors in the hotel industry: the key role of female supervisors	59
Abusive supervision: serial and moderated mediation effects	59
Online opinion leadership styles and purchase intention in livestreaming e-commerce	56
Unmasking the influence of employees’ coping strategies on workplace bullying	55
How multi-actor resources create value for live streaming platforms: the mediating role of engaged spectators	54
The attribution effects of CSR motivations on brand advocacy: psychological distance matters!	49
Avoidance to acceptance: augmented reality infographics for low-acceptance sustainable foods	45
How do macro-environmental factors impact customer experience? A refined typology, integrative framework, and implications	39
Driving service-oriented organizational citizenship behavior through error management culture	39
How the time-scarcity feature of live-streaming e-commerce affects impulsive buying直播电商的时间性稀缺特征如何影响冲动购买	39
Navigating ethical, human-centric leadership in AI-driven organizations: a thematic literature review	37
Linking artificial intelligence to service sabotage	37
Consumer well-being (CWB): conceptualisation, contextualisation and a research agenda	37
The impact of family-like employee-organization relationship on unethical pro-family behavior	36
The dark side of robot anthropomorphism: cognitive load, stress, and dysfunctional customer behavior	36
Determinants and consequences of trust in AI-based customer service chatbots	34
Linking artificial intelligence (AI) with employees’ work behaviors	34
Workplace hazing and employee turnover intention in the hospitality industry: a person-environment fit perspective	34

Similarity-attraction theory perspective on service employees and service robots’ interactions	33
The dark side of artificial intelligence in higher education	32
Necessary Configuration Analysis (NConfA): a new multivariate approach	32
An integrative framework for business model innovation in the tourism industry旅游业商业模式创新的综合框架	30
AI-driven experiences in cultural and creative industries: a review of literature and development of a multifaceted framework	30
Social media influencer popularity and authenticity perception in the travel industry	28
Systematic literature review and future research directions for service robots in hospitality and tourism industries	28
Avatars at the forefront: how collaboration types influence purchase intention	27
Ethical implementation of artificial intelligence in the service industries	27
Metaverse in services marketing: an overview and future research directions	27
Conceptualizing service ethics for the complexity of modern service interactions	26
How potential customers perceive companies’ reply to negative reviews?	26
The impact of ChatGPT’s competencies on users’ intention to use	25
The mediating role of organizational learning capability and resilience in the error management culture-service innovation link and the contingent effect of error frequency	23
Leaders’ knowledge hiding and front-line employee service sabotage	23
Value formation in AI-integrated service system: review and implications on hospitality and tourism research	23
The potential and constraint of work gamification for employees’ creative performance	23
The impact of AI service robots’ cognitive anthropomorphism on consumers’ subjective well-being – a moderated mediation model	23
Inclusive leadership and team innovation in retail services	22
Employee voice: the impact of high-performance work systems and organisational engagement climate	22
Using LLMs in sensory service research: initial insights and perspectives	22
Why users continue E-commerce chatbots? Insights from PLS-fsQCA-NCA approach	21
Revolutionizing services with cutting-edge technologies post major exogenous shocks	21
Correction	21