OOIR: Observatory of International Research

Papers

(The TQCC of Service Industries Journal is 20. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-11-01 to 2025-11-01.)

Article	Citations
Unlearning in service contexts: a moderated-mediation model	388
Organizational green culture and employees’ green behavior: a moderated mediation model with employees’ environmental awareness and organizational disseminative capacity	111
Transforming retail with humanoid service robots: exploring the impact of customer mindsets on value co-creation via perceived robot anthropomorphism and the moderating roles of robotic service proact	88
Towards a typology of negative engagement behavior in social media	85
Unraveling women (in) leadership in tourism and hospitality: a retrospect and outlook	76
Mapping knowledge management research in hospitality: a bibliometric analysis	72
Abusive supervision: serial and moderated mediation effects	64
Relationship between climate change and tourism: an integrative review	58
Employees’ CSR attributions and pro-environmental behaviors in the hotel industry: the key role of female supervisors	54
Unmasking the influence of employees’ coping strategies on workplace bullying	52
Online opinion leadership styles and purchase intention in livestreaming e-commerce	49
How multi-actor resources create value for live streaming platforms: the mediating role of engaged spectators	48
The attribution effects of CSR motivations on brand advocacy: psychological distance matters!	44
Driving service-oriented organizational citizenship behavior through error management culture	40
How the time-scarcity feature of live-streaming e-commerce affects impulsive buying直播电商的时间性稀缺特征如何影响冲动购买	38
How do macro-environmental factors impact customer experience? A refined typology, integrative framework, and implications	38
Linking artificial intelligence to service sabotage	35
The impact of family-like employee-organization relationship on unethical pro-family behavior	35
Consumer well-being (CWB): conceptualisation, contextualisation and a research agenda	34
Navigating ethical, human-centric leadership in AI-driven organizations: a thematic literature review	33
The dark side of robot anthropomorphism: cognitive load, stress, and dysfunctional customer behavior	33
Determinants and consequences of trust in AI-based customer service chatbots	33
AI-driven experiences in cultural and creative industries: a review of literature and development of a multifaceted framework	32
Necessary Configuration Analysis (NConfA): a new multivariate approach	32
The dark side of artificial intelligence in higher education	31

Linking artificial intelligence (AI) with employees’ work behaviors	31
Workplace hazing and employee turnover intention in the hospitality industry: a person-environment fit perspective	30
Metaverse in services marketing: an overview and future research directions	30
Similarity-attraction theory perspective on service employees and service robots’ interactions	30
An integrative framework for business model innovation in the tourism industry旅游业商业模式创新的综合框架	30
Systematic literature review and future research directions for service robots in hospitality and tourism industries	29
Social media influencer popularity and authenticity perception in the travel industry	28
Ethical implementation of artificial intelligence in the service industries	27
Avatars at the forefront: how collaboration types influence purchase intention	27
How potential customers perceive companies’ reply to negative reviews?	25
Conceptualizing service ethics for the complexity of modern service interactions	25
The impact of ChatGPT’s competencies on users’ intention to use	25
The mediating role of organizational learning capability and resilience in the error management culture-service innovation link and the contingent effect of error frequency	25
Value formation in AI-integrated service system: review and implications on hospitality and tourism research	25
Leaders’ knowledge hiding and front-line employee service sabotage	24
Using LLMs in sensory service research: initial insights and perspectives	22
The potential and constraint of work gamification for employees’ creative performance	22
Inclusive leadership and team innovation in retail services	21
Employee voice: the impact of high-performance work systems and organisational engagement climate	21
The effect of promotion regulatory focus on service performance	21
Factors affecting customers’ intention to voice shopping over smart speaker從智慧音箱品質、互補性與隱私風險探討影響智慧音箱使用者語音購物因素	20
Why users continue E-commerce chatbots? Insights from PLS-fsQCA-NCA approach	20
Revolutionizing services with cutting-edge technologies post major exogenous shocks	20
Correction	20
Does awe facilitate conformity in tourism consumption? Evidence from China	20
Transformative experiences: a conceptual analysis of the integration process	20