International Journal of Bank Marketing

Papers
(The TQCC of International Journal of Bank Marketing is 13. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-05-01 to 2024-05-01.)
ArticleCitations
Impact of website attributes on customer engagement in banking: a solicitation of stimulus-organism-response theory113
Determinants of customer satisfaction in chatbot use: evidence from a banking application in Turkey98
Mobile payments adoption – introducing mindfulness to better understand consumer behavior96
Consumer adoption of mobile payment services during COVID-19: extending meta-UTAUT with perceived severity and self-efficacy74
Managers' understanding of artificial intelligence in relation to marketing financial services: insights from a cross-country study68
Towards an understanding of consumers’ FinTech adoption: the case of Open Banking65
Board gender diversity and environmental, social and governance performance of US banks: moderating role of environmental, social and corporate governance controversies58
Consumption values and mobile banking services: understanding the urban–rural dichotomy in a developing economy56
Evaluating the sustainable use of mobile payment contactless technologies within and beyond the COVID-19 pandemic using a hybrid SEM-ANN approach55
Exploring users' adoption intentions in the evolution of artificial intelligence mobile banking applications: the intelligent and anthropomorphic perspectives54
To continue or not to continue: a structural analysis of antecedents of mobile payment systems in India53
Financial literacy or investment experience: which is more influential in cryptocurrency investment?51
The impact of social media marketing activities on brand equity in the banking sector in Bangladesh: the mediating role of brand love and brand trust50
Mobile banking adoption: a systematic review50
I Am too old for this! Barriers contributing to the non-adoption of mobile payment49
Artificial intelligence in customer-facing financial services: a systematic literature review and agenda for future research47
Mobile banking service quality: a new avenue for customer value co-creation47
Predicting the adoption of mobile payment applications during the COVID-19 pandemic42
Marketing bank services to financially vulnerable customers: evidence from an emerging economy41
Antecedents and consequences of Personal Financial Management Behavior: a systematic literature review and future research agenda40
Past, present and future of bank marketing: a bibliometric analysis of International Journal of Bank Marketing (1983–2020)40
Talking money at home: the value of family financial socialization38
Antecedents to responsible financial management behavior among young adults: moderating role of financial risk tolerance38
The cognitive-affective nexus on mobile payment continuance intention during the COVID-19 pandemic35
Does financial literacy reduce financial fragility during COVID-19? The moderation effect of psychological, economic and social factors33
To leave or retain? An interplay between quality digital banking services and customer satisfaction31
From strategic corporate social responsibility to value creation: an analysis of corporate website communication in the banking sector31
Influence of female managers' emotional display on frontline employees' job satisfaction: a cross-level investigation in an emerging economy31
Corporate social responsibility for women's empowerment: a study on Nigerian banks30
Repurchase intention: the effect of similarity and client knowledge30
Advances in mobile financial services: a review of the literature and future research directions30
Household acceptance of central bank digital currency: the role of institutional trust29
A bibliometric analysis of CSR in the banking industry: a decade study based on Scopus scientific mapping28
CRM, service quality and organizational performance in the banking industry: a comparative study of conventional and Islamic banks27
I won't touch money because it is dirty: examining customer's loyalty toward M-payment26
Linking corporate social responsibility to trust in the banking sector: exploring disaggregated relations25
Young adults' financial well-being: current insights and future directions24
Man vs machine: how artificial intelligence in banking influences consumer belief in financial advice23
Investigating the role of mobile payment quality characteristics in the United Arab Emirates: implications for emerging economies23
Financial capability: a systematic conceptual review, extension and synthesis23
Internet and mobile banking: the role of engagement and experience on satisfaction and loyalty23
Market-oriented corporate digital responsibility to manage data vulnerability in online banking22
Not all elderly are the same: fostering trust through mobile banking service experience22
Reputation and its consequences in Fintech services: the case of mobile banking22
Financial literacy and financial well-being of Australian consumers: a moderated mediation model of impulsivity and financial capability22
Corporate social responsibility (CSR) website disclosures: empirical evidence from the German banking industry22
AI-driven banking services: the next frontier for a personalised experience in the emerging market21
How does convenience drive consumers' webrooming intention?20
The relationship between CRM and customer loyalty: the moderating role of customer trust20
The influence of mobile QR code payment on payment pleasure: evidence from China20
Making finance fun: the gamification of personal financial management apps20
A meta-analysis of eWallet adoption using the UTAUT model19
Traditional-bank customers' digital-only bank resistance: evidence from South Africa19
How to generate loyalty in mobile payment services? An integrative dual SEM-ANN analysis18
Determining banking service attributes from online reviews: text mining and sentiment analysis18
The effect of financial literacy and gender on retirement planning among young adults18
Unethical sales practices in retail banking18
Bank concentration and SME financing availability: the impact of promotion of financial inclusion in China18
Mobile investment technology adoption among investors17
Consumer attitudes toward facial recognition payment: an examination of antecedents and outcomes17
Disruptive technology and AI in the banking industry of an emerging market17
The role of brand love on bank customers' perceptions of corporate social responsibility16
Artificial intelligence, financial anxiety and cashier-less checkouts: a Saudi Arabian perspective16
Consumer debt holding, income and happiness: evidence from China16
The role of the hedonistic and utilitarian quality dimensions in enhancing user satisfaction in mobile banking15
The role of impulsivity and financial satisfaction in a moderated mediation model of consumer financial resilience and life satisfaction15
Research on financial innovations: an interdisciplinary review15
Influence of customer participation from the employee perspective14
Determinants of the financial wellbeing of individuals in an emerging economy: an empirical study14
Impact of mobile banking failure on bank customers' usage behaviour: the mediating role of user satisfaction14
Relating mindfulness to financial well-being through materialism: evidence from India14
Corporate social responsibility disclosures (CSRDs) in the banking industry: a study of conventional banks and Islamic banks in Malaysia14
An emotion-based segmentation of bank service customers14
Exploring country differences in the adoption of mobile payment service: the surprising robustness of the UTAUT2 model13
The dark side of FinTech in financial services: a qualitative enquiry into FinTech developers’ perspective13
Measuring financial well-being in Europe using a fuzzy set approach13
Greening crowdfunding campaigns: an investigation of message framing and effective communication strategies for funding success13
Brand bank attachment to loyalty in digital banking services: mediated by psychological engagement with service platforms and moderated by platform types13
Effects of internal marketing on strategic orientations in the banking sector13
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