International Journal of Information Management

Article	Citations
Addressing consumer needs: Effects of firms remediation strategies on satisfaction and brand usage intent in AI-powered voice assistant service failures	3424
Understanding artificial intelligence in the context of usage: Contributions and smartness of algorithmic capabilities in work systems	2130
Crisis-driven digital transformation as a trigger for process virtualization: Fulfilling knowledge work process requirements for remote work	397
Beyond effective use: Integrating wise reasoning in machine learning development	380
Moderation analysis in business and management research: Common issues, solutions, and guidelines for future research	325
Mitigating cognitive dissonance in cross-border e-commerce repurchases: The roles of information asymmetry, price advantage, and product uniqueness based on a longitudinal investigation	295
Impact of artificial intelligence assimilation on firm performance: The mediating effects of organizational agility and customer agility	254
Editorial Board	246
Editorial Board	237
Corrigendum to “Situational awareness about data breaches and ransomware attacks: A multi-dimensional cyber threat impact framework and content analyses of practitioner-public discourses” [Internation	232
Bound to disclosure: An assessment of secondary data use concerns	221
Social media overload and proactive–reactive innovation behaviour: A TTSC framework perspective	181
Outcome-based contracts – Linking technology, ownership and reputations	181
Blockchain as a driving force for federalism: A theory of cross-organizational task-technology fit	178
Organizational learning for exploring Generative AI: CORE-sandbox experiments	176
Effect of corporate reputation and coopetitive branding strategy on digital products sales: Evidence from digital video game industry	161
The impact of public data openness on firm narrative R&D disclosure	160
How social media live streams affect online buyers: A uses and gratifications perspective	160
Global techno-politics: A review of the current status and opportunities for future research	156
A probabilistic approach to information management of order fulfilment reliability with the help of perfect-order analytics	156
Assessing omitted variables bias in intention-behavior linkages: Mitigation strategies and research implications	151
How commitment and platform adoption drive the e-commerce performance of SMEs: A mixed-method inquiry into e-commerce affordances	129
Influence of perceived risk on consumers’ intention and behavior in cross-border e-commerce transactions: A case study of the Tmall Global platform	126
Social media trust: Fighting misinformation in the time of crisis	121
Investigating the moderating role of AI-enabled services on flow and awe experience	117

Personal data strategies in digital advertising: Can first-party data outshine third-party data?	117
Unlocking the potential of virtual endorsers: The role of brand-owned and brand-non-owned virtual endorsers in shaping brand attitude	114
The double-edged effects of data privacy practices on customer responses	112
Understanding the individual labor supply and wages on digital labor platforms: A microworker perspective	108
Technology readiness and the organizational journey towards AI adoption: An empirical study	107
Digital transparency and the usefulness for open government	107
What makes you attached to social companion AI? A two-stage exploratory mixed-method study	107
Extending the unified theory of acceptance and use of technology for sustainable technologies context	104
Towards explaining the effects of the human-technology dynamic on human agency in digital transformations	102
AI-powered CRM capability model: Advancing marketing ambidexterity, profitability and competitive performance	100
Pathways to developing information technology-enabled capabilities in born-digital new ventures	98
Elevating students’ lives through immersive learning experiences in a safe metaverse	93
Willingness to pay for freemium services: Addressing the differences between monetization strategies	92
A twin data-driven approach for user-experience based design innovation	89
Editorial Board	86
Guest editorial: More supportive or more distractive? Investigating the negative effects of technology at the customer interface	84
Reflecting the impact of customer participation in digital era: The role of data analytics capability and organization coupling	83
Seeking help from AI: Understanding patient use of intelligent guidance applications	82
Organic transformation of ERP documentation practices: Moving from archival records to dialogue-based, agile throwaway documents	80
How do cognitive styles affect knowledge creation in human-GenAI collaboration? The role of knowledge seeking and GenAI personalisation	80
Early bird catches the worm! Meta-analysis of autonomous vehicles adoption – Moderating role of automation level, ownership and culture	79
The effect of fear and situational motivation on online information avoidance: The case of COVID-19	78
Information boundary spanning and digital innovation: The role of CIO-enabled information systems orchestration in open innovation ecosystems	78
Digital innovation and entrepreneurship transformation through open data hackathons: Design strategies for successful start-up settings	73
Disintermediation of consumer services through blockchain? The role of intermediary brands, value-added services, and privacy concerns	73
A meta-regression of task-technology fit in information systems research	70
Crowd-streaming by poverty-stricken entrepreneurs: Can poverty-as-comparison enhance poverty alleviation efforts?	69
Understanding the impact of digital organizational culture on employees’ innovative work behavior	68
How could quantum computing shape information systems research – An editorial perspective and future research directions	68
Is this AI sexist? The effects of a biased AI’s anthropomorphic appearance and explainability on users’ bias perceptions and trust	66
8–10% of algorithmic recommendations are ‘bad’, but… an exploratory risk-utility meta-analysis and its regulatory implications	66
The effect of the anthropomorphic design of chatbots on customer switching intention when the chatbot service fails: An expectation perspective	65
The exploration of users’ perceived value from personalization and virtual conversational agents to enable a smart home assemblage– A mixed method approach	65
Situational awareness about data breaches and ransomware attacks: A multi-dimensional cyber threat impact framework and content analyses of practitioner-public discourses	63
Editorial Board	63
Digital transformation solutions of entrepreneurial SMEs based on an information error-driven T-spherical fuzzy cloud algorithm	57
Impact of irritation and negative emotions on the performance of voice assistants: Netting dissatisfied customers’ perspectives	56
Being excluded in the metaverse: Impact of social ostracism on users’ psychological responses and behaviors	55
“Real impact”: Challenges and opportunities in bridging the gap between research and practice – Making a difference in industry, policy, and society	55
Shift of ambidexterity modes: An empirical investigation of the impact of artificial intelligence in customer service	55
Does the sharing economy change conventional consumption modes?	55
Data ecosystem business models: Value propositions and value capture with Artificial Intelligence of Things	54
Analysing cooperatives’ digital maturity using a synthetic indicator	54
Fostering well-being: Exploring the influence of user-AI assistant relationship types on subjective well-being	53
The double side of flow in regret and product returns: Maximizers versus satisficers	52
Gain or loss? The dual effects of dependence on AI on employee’s creativity	52
Corrigendum to “The potential of digital nudging to bridge the gap between environmental attitude and behavior in the usage of smart home applications” [International Journal of Information Management	50
Enhancing patient wellbeing through telemedicine services: The impact of cognitive and affective service quality ratings and physicians’ long-term orientation	50
Do cute language style chatbots make consumers more unethical?	49
Firms’ use of predictive artificial intelligence for economic value creation and appropriation	49

Managing intellectual property leakage in the digital era: An integrated process model	49
The literacy paradox: How AI literacy amplifies biases in evaluating AI-generated news articles	49
Building knowledge ambidexterity using cloud computing: Longitudinal case studies of SMEs experiences	48
How does artificial intelligence capacity enhance the production system resilience and operational performance? A human-organization-technology fit perspective	47
Blockchain and agency theory in supply chain management: A question of trust	47
Cognitive load during planned and unplanned virtual shopping: Evidence from a neurophysiological perspective	46
Unfolding the popularity of video conferencing apps – A privacy calculus perspective	46
Bitcoin double-spending risk and countermeasures at physical retail locations	46
How the emoji use in apology messages influences customers’ responses in online service recoveries: The moderating role of communication style	45
The role of cybersecurity and policy awareness in shifting employee compliance attitudes: Building supply chain capabilities	43
Play the game then forever can begin: Designing games to extend gameplay	43
Design characteristics and service experience with e-government services: A public value perspective	42
Leveraging online gaming communities to increase game use	42
Adopting emerging information technology: A new affordances process framework	42
The art of attraction: Decoding dynamics of entrepreneurs presentation experience in reward-based crowdfunding	41
Time matters: Investigating the asymmetric reflection of online reviews on customer satisfaction and recommendation across temporal lenses	40
The potential of digital nudging to bridge the gap between environmental attitude and behavior in the usage of smart home applications	39
The effects of trust on behavioral intention and use behavior within e-government contexts	39
Artificial intelligence implementation in manufacturing SMEs: A resource orchestration approach	37
From what (motives) to what (outcomes) of relationships with artificially intelligent voice assistants	37
Customers’ acceptance of artificially intelligent service robots: The influence of trust and culture	37
Adoption of enterprise mobile systems – An alternative theoretical perspective	37
Managing online small-group learning: Effects of facilitation style and type of group reward	36
Corrigendum to “Smartphone use while driving: A fuzzy-set qualitative comparative analysis of personality profiles influencing frequent high-risk smartphone use while driving in Germany” [Internationa	36
The impact of creativity on the attitude toward and intention to adopt metaverse social media among youth in developing countries	36
Resource-seeking and media choice process: A case of irrational decision making	35
Identity mediation strategies for digital inclusion in entrepreneurial finance	35
Online communities and discontinuance of information technology-enabled on-demand workers: Impacts of informal social interactions through dual commitments	35
Revealing the black box: Understanding how prior self-disclosure affects privacy concern in the on-demand services	35
What affects the communication effect of rumor-refuting short videos? An empirical study based on multimodal features	35
Artificial intelligence innovation of tourism businesses: From satisfied tourists to continued service usage intention	35
Artificial intelligence for digital sustainability: An insight into domain-specific research and future directions	34
When humble AI meets narcissistic customers: A terror management perspective	33
Technology emancipative and traditionalist value in cross-cultural market segmentation	33
Assessing the organizational and ecosystem factors driving the impact of transformative FinTech platforms in emerging economies	32
The promise of digital technologies for sustainable entrepreneurship: A systematic literature review and research agenda	32
AI-based digital disinformation: A theory-informed and integrated trilateral framework of digital disinformation for information systems research	32
Large language models present new questions for decision support	31
Trust or mistrust in algorithmic grading? An embedded agency perspective	31
How social media influencer makes popular marketing videos? An empirical analysis from the multimodal data	30
How enterprise architecture leads to organisational benefits	30
To download or not to download? Spatial and temporal neural dynamics across the brain regions when deciding to download an app	30
Conceptualizing generative AI as style engines: Application archetypes and implications	29
Towards effective adoption of artificial intelligence in talent acquisition: A mixed method study	29
Revealing the role of explainable AI: How does updating AI applications generate agility-driven performance?	29
Effects of gender congruity in human-robot service interactions: The moderating role of masculinity	29
The appropriation of conversational AI in the workplace: A taxonomy of AI chatbot users	28
Technology distraction in Generation Z: The effects on consumer responses, sensory overload, and discomfort	28
Understanding the impact of augmented reality product presentation on diagnosticity, cognitive load, and product sales	28
Drawing goals nearer: Using the goal-gradient perspective to increase online game usage	27
Technological identity and basic psychological needs in the use of new technologies: A two-wave cross-national survey study	27
The dualistic view of challenge-hindrance technostress in accounting information systems: Technological antecedents and coping responses	27
Editorial Board	27
What is novel about the Metaverse?	27
Creatability, achievability, and immersibility: New game design elements that increase online game usage	27
Navigating the future of AI in marketing: AI integration across borders, ethical considerations, and policy implications	27
When do you want more control over AI? The paradox of autonomy, task stakes, and distrust in AI aversion	27
Digital transformation and organizational resilience: Unveiling the path to sustainable performance in adversity and crisis	27
Psychological determinants of users’ adoption and word-of-mouth recommendations of smart voice assistants	26
Helping others is helping oneself: A mixed-methods investigation of antecedents driving consumer engagement in the value co-creation of mHealth platforms	26
The precursors of AI adoption in business: Towards an efficient decision-making and functional performance	26
Exploring the pivotal role of community engagement on tourists’ behaviors in social media: A cross-national study	26
Navigating remote host management and strategic information disclosure in Airbnb: A dual-theory perspective	25
Metaverse for digital health solutions	25
Digital transformation and European small and medium enterprises (SMEs): A comparative study using digital economy and society index data	25
Information Technology Acceptance: Construct development and empirical validation	25
ChatGPT usage in everyday life: A motivation-theoretic mixed-methods study	25
Human–GenAI collaboration across creative phases: Cognitive mechanisms shaping novelty and usefulness	25
Cognitive technostress appraisal: Conceptualization and measurement development	24
Perceived conversational ability of task-based chatbots – Which conversational elements influence the success of text-based dialogues?	23
Beyond the shallows of physical attractiveness: Perfection and objectifying gaze on Instagram	23
The effect of required warmth on consumer acceptance of artificial intelligence in service: The moderating role of AI-human collaboration	22
The Drill model: A renewed perspective adapted to the volatile, uncertain, complex and agile (VUCA) world to improve situation analysis and support decision-making	22
The impending disruption of creative industries by generative AI: Opportunities, challenges, and research agenda	22
Does physical attractiveness facilitate customer citizenship behaviors? Cross-cultural evidence from the peer-to-peer economy	21
Artificial intelligence for decision-making and the future of work	21
Blockchain technology and gender equality: A systematic literature review	21
Guest editorial digital platforms and transformational entrepreneurship	21
Editorial Board	21
Artificial intelligence vs. autonomous decision-making in streaming platforms: A mixed-method approach	20

Attacking the trust machine: Developing an information systems research agenda for blockchain cybersecurity	20
Feeling good about letting go? Learned helplessness and privacy calculus in citizen acceptance of electronic identification apps	20
High interest but low adoption: Navigating organizations’ journey towards generative artificial intelligence implementation	20
Artificial intelligence (AI)-enabled CRM capability in healthcare: The impact on service innovation	20
Generative artificial intelligence as social actors: The mediating roles of empathy and autonomy in anthropomorphism-driven dependency	19
Editorial Board	19
Tacit knowledge acquisition & sharing, and its influence on innovations: A Polish/US cross-country study	19
Moral appraisals of generative AI: How mindset framing shapes moral judgments, emotional appraisals and privacy behavior	19
Digital transformation leadership competencies: A contingency approach	19
Immersive time (ImT): Conceptualizing time spent in the metaverse	19
When employees meet digital-intelligence transformation: Unveiling the role of employee intentions	19
Editorial Board	19
Editorial Board	19
How algorithmic management enhances team resilience: The role of informal leadership emergence and algorithmic transparency	18
What’s your archetype? Understanding how IT Identity influences information systems adoption	17
Editorial Board	17
Digital platforms and transformational entrepreneurship during the COVID-19 crisis	17
Artificial intelligence (AI) futures: India-UK collaborations emerging from the 4th Royal Society Yusuf Hamied workshop	17
Trusting the trust machine: Evaluating trust signals of blockchain applications	17
From digital touchpoints to digital journeys: How shopping mindsets influence appraisal of omnichannel journeys	17
Understanding the use of digital technologies in entrepreneurial start-up settings and growth-oriented firms	17
From assistance to reliance: Development and validation of the large language model dependence scale	17
Technology takes away my power! The mediating role of powerlessness in the relationship between technostressors and proactivity at work	16
Blockchain technology and privacy regulation: Reviewing frictions and synthesizing opportunities	16
Examining the relationship between sociomaterial practices enacted in the organizational use of social media and the emerging role of organizational generativity	16
Humans as teammates: The signal of human–AI teaming enhances consumer acceptance of chatbots	16
How does artificial intelligence create business agility? Evidence from chatbots	16
Comparing the effectiveness of recommendation agents across devices	16
Intention in information systems adoption and use: Current state and research directions	16
From ambivalence to trust: Using blockchain in customer loyalty programs	16
When do details matter? News source evaluation summaries and details against misinformation on social media	15
Social media platforms and social enterprise: Bibliometric analysis and systematic review	15
What to post? Understanding engagement cultivation in microblogging with big data-driven theory building	15
Tailoring open government data portals for lay citizens: A gamification theory approach	15
Organizational learning with artificial intelligence: Balancing new tensions between explorative and exploitative learning through hybridization	15
Restricted use of social media: A temporal view of overload change and the contingency of prominence	15
Exploring the factors, affordances and constraints outlining the implementation of Artificial Intelligence in public sector organizations	14
Reward-based crowdfunding strategies: Aligning the types of rewards for crowdfunding projects with entrepreneurial narratives	14
Open innovation and sustainable development: A micro and macroeconomic analysis using a mixed method research with PLS-SEM-NCA and Delphi	13
The impact of enterprise and public social media use on guanxi formation and task performance	13
From self-service to AI-assisted service: A mixed-method study of IT support service provision using search tools and chatbots	13
E-SF2I: Dynamics modeling and multi-level verification of Online Social Network rumor propagation driven by emotional differentiation and dual-immunity-state coupling	13
AI-driven performance in organizations: Unveiling the role of team dynamics, innovation, and commitment using a hybrid approach	13
Influence of digital transformation on the servitization level of manufacturing SMEs from static and dynamic perspectives	13
Rethinking presence in XR workspaces: An empirical investigation from an affordance-presence perspective	13
Managing artificial intelligence applications in healthcare: Promoting information processing among stakeholders	12
Recommendation content matters! Exploring the impact of the recommendation content on consumer decisions from the means-end chain perspective	12
Guest Editorial: Big data-driven theory building: Philosophies, guiding principles, and common traps	12
Factors influencing the adoption intent of quantum computing in enterprises: An innovation adoption process perspective	12
The dark side of the metaverse: The role of gamification in event virtualization	12