OOIR: Observatory of International Research

Papers

(The H4-Index of International Journal of Hospitality Management is 53. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-11-01 to 2025-11-01.)

Article	Citations
The power of sound: The impact of auditory features in hotel short influencer-generated videos on viewer engagement	220
Does perceived yuanfen impact Chinese customers’ hotel ratings?	187
Crisis-driven innovation in hospitality: How do international hotel chains innovate to recover from a global crisis?	162
Managers’ perspectives on restaurant food waste separation intention: The roles of institutional pressures and internal forces	144
The role of perceived risk and information security on customers' acceptance of service robots in the hotel industry	128
Drivers of hotel guests’ choice of smart products: Applying a complexity theory involving TAM, technology readiness, TPB, and emotion factors	127
Ethical leadership in tourism and hospitality management: A systematic literature review and research agenda	120
Developing creative service ideas through hotel customer engagement for open innovation: Focused on empowerment and motivation processes	118
Intelligence and humanness as key drivers of service value in Generative AI chatbots	118
Consumers’ willingness to use the Metaverse for information search: An investigation of the underlying mechanism and critical determinants	117
Residents’ sense of safety in senior living communities: A conceptual paper	102
Antecedents and consequences of service staff’s advice-giving frequency on diners’ overordering behavior	99
Enhancing the sustainability of food waste management practices in emerging economies’ hospitality industry through SECA multi-criteria group decision-making	97
How can foodstagramming improve dining outcomes? A normative focus perspective	93
What can hotels learn from the last recovery? Examining hotel occupancy rate and the guest experience	92
The effect of hospitableness on positive emotions, experience, and well-being of hospital patients	90
Look before you leap: Comparison and profiles of hotel price determinants in four European markets	89
You are what you speak: Influence of future time reference (FTR) in healthy menu promotion	89
Customer satisfaction and loyalty with online consumer reviews: Factors affecting revisit intentions	88
The effect of hotel brand affiliation on commercial mortgage loan underwriting in the lodging sector	86
Improving travel experience for hotel guests: Policy recommendations for pet-friendly hotels	85
The influence of baby boomers’ perceptions of well-being on their plan to age-in-place post-retirement	82
The impact of quantitative and qualitative job insecurity on employees’ mental health and critical work-related performance: Exploring the role of employability and gender differences	80
Corrigendum to “Innovation in crisis. The role of leadership and dynamic capabilities for a more innovative hospitality industry” [Int. J. Hosp. Manag. 124 (2025) 103946]	78
Decoding the information quantity-quality paradox: How eWOM volume influences consumption value uncertainties	77

Decoding the shared pathways of consumer technology experience in hospitality and tourism: A meta-analysis	76
The importance of information quality according to the type of employee in the airline industry: Robot versus human	72
Twenty-two years of International Journal of Hospitality Management: A bibliometric analysis 2000–2021	72
Ghost kitchens on the rise: Effects of knowledge and perceived benefit-risk on customers’ behavioral intentions	72
Impact of customer incivility on restaurant employee stress spread and turnover: COVID-19 vaccination mandate	72
The progressive impact of career calling on voice behaviors through learning goal orientation: A moderated mediation model with affect spin	70
Unpacking the link between servant leadership and followers’ helping behavior: The mediating role of followers’ servant attitude and the moderating effect of relational identity	70
A research agenda for occupational safety, health, & well-being in hospitality & tourism management	69
Food and wine resources as co-experiential attributes: A qualitative investigation across eight countries	69
Driving human-robot value co-creation in hospitality: The role of artificial empathy	68
Let Me Engage You: Peer engagement behaviour on peer-to-peer platforms	67
Leader aggressive humor and hospitality employees’ time theft: The roles of ego depletion and self-compassion	66
Returns to scale, technical and efficiency changes in the Spanish hotel industry using technological heterogeneity models	64
The impact of sustainability certifications on performance and competitive action in hotels	64
An empirical investigation of wine sales as a driver of financial performance in restaurants: Insights from real-world sales data	64
Think crisis-think female？Female top management team member replacement in the hospitality and tourism firms	64
The Gen Z attitude-behavior gap in sustainability-framed eWOM: A generational cohort theory perspective	61
Immigrant hospitality workers: Familism, acculturation experiences, and perception of workplace	61
Understanding the value of host-guest intimacy behind online reviews of Airbnb	59
Reprint of: A healing touch: Understanding the ‘culture of hospitality’ in chiropractic clinics	58
Editorial Board	58
Editorial Board	56
A qualitative assessment of hotel employee engagement in anti-human-trafficking initiatives	56
A healing touch: Understanding the ‘culture of hospitality’ in chiropractic clinics	56
Negative signals on Peer-to-Peer platforms: The impact of cancellations on host performance across different property types	54
Editorial Board	54
Examining employees' affective and behavioral responses to internal crisis communication in times of COVID-19	54
Does consumers’ reveal engagement behaviours in artificial intelligence (AI)-based technologies? The dynamics of perceived value and self-congruence	53
Owned media or earned media? The influence of social media types on impulse buying intention in internet celebrity restaurants	53