International Journal of Hospitality Management

Article	Citations
Effective use of online review systems: Congruent managerial responses and firm competitive performance	252
Editorial Board	213
Reprint of: Satisfaction with life and perception of healthcare services	210
Employee resilience and mentoring functions as moderators of the relationship between workplace hazing and affective organizational commitment	201
‘Be a part or apart?’: A phenomenological study on older adults’ resident retention and continued stay in senior living facilities	193
How Chatbot negative experiences damage consumer-brand relationships in hospitality and tourism? A mixed-method examination	170
How do organizational emotion resources enhance Gen Z person-job fit in hotels? Roles of career adaptability and diversity management	162
Mandatory vaccination policies in hospitality and tourism organizations: Employees' perceived ethicality, its determinants, and consequences	151
Coworker support in a sexual harassment climate: A conservation of resources perspective	137
Hotel brand equity and online reviews on social commerce intention: A cross-level identification process	134
Innovativeness and corporate social responsibility in hospitality and tourism family firms: The role of family firm psychological capital	132
A conceptual research: The regulatory role of peer-to-peer engagement behaviors	130
Impact of the COVID-19 pandemic on management-level hotel employees’ work behaviors: Moderating effects of working-from-home	128
Effects of the new COVID-19 normal on customer satisfaction: Can facemasks level off the playing field between average-looking and attractive-looking employees?	127
The antecedents of family firms’ resilience to crisis in hospitality and tourism	124
Fine-dining in prisons: Online TripAdvisor reviews of The Clink training restaurants	123
The effect of hospitableness on positive emotions, experience, and well-being of hospital patients	123
Overcoming the unprecedented: Micro, small and medium hospitality enterprises under COVID-19	120
The blessing or curse of workplace friendship: Mediating role of organizational identification and moderating role of political skills	119
The hospitable thought that counts: An emerging theory of “AI consciousness” in genuine hospitality	119
Who spoils the barrel? Negative spillover effect on competitor brands during food crises	119
Why should we try upcycled food? An exploratory study in East Asian and Western contexts	110
Why can customer incivility be contagious in the service context? A resource scarcity perspective	109
The effect of perceived error stability, brand perception, and relationship norms on consumer reaction to data breaches	105
Effects of offering incentives for reviews on trust: Role of review quality and incentive source	104

Ethical leadership in tourism and hospitality management: A systematic literature review and research agenda	102
How does the proenvironmental behavior of rural B&B customers develop from a sensescape perspective?	100
Technological heterogeneity and time-varying efficiency of sharing accommodation: Evidence from the Canary Islands	99
The signaling and reputational effects of customer ratings on hotel revenues: Evidence from TripAdvisor	95
The cause-effect relationship between negative food incidents and tourists’ negative emotions	95
The motivations of visiting upscale restaurants during the COVID-19 pandemic: The role of risk perception and trust in government	92
A multilevel study on preferences for self-service technology versus human staff: Insights from hotels in China	90
Unpacking the impact of AI vs. human-generated review summary on hotel booking intentions	87
Resilience agility in tourism and hospitality: Empirical research using 3D modelling	86
The effect of perceived brand betrayal on brand hate, avoidance-like and attack-like strategies: A comparative study of customers with/without past negative experiences	85
What customer experience and value dimension(s) mostly drive luxury hotel brand purchase intention?	85
The contribution of sustainable practices to the creation of memorable customer experience: Empirical evidence from Michelin Green Star restaurants	84
Freedom restriction and non-member customers’ response to loyalty programs	83
Stay away from fickle supervisor! Supervisors’ behavioral fluctuation diminishing the effect of job embeddedness on employees’ service behavior	82
Residents’ sense of safety in senior living communities: A conceptual paper	81
Are social media bad for your employees? Effects of at-work break activities on recovery experiences	80
Determinants of capital structure in the hospitality industry: Impact of clustering and seasonality on debt and liquidity	78
Handling counterproductive behavior caused by customer misbehavior during a pandemic: Integrating personal and organizational perspectives	75
Supply chain resilience in the tourism and hospitality industry: A comprehensive examination of driving and restraining forces	73
Antecedents and consequences of brand equity: Evidence from Starbucks coffee brand	73
Differential leadership and hospitality employees’ in-role performance: The role of constructive deviance and competitive climate	72
Does perceived yuanfen impact Chinese customers’ hotel ratings?	69
Understanding the determinants of intention to stay at medical hotels: A customer value perspective	69
Entrepreneurial orientation and firm performance: The role of advice seeking in the tourism and hospitality industry	69
Editorial Board	69
The roles of multiple foci of employee commitments and job satisfaction on creative performance: a study of hotel chefs	69
Furry friends welcome! Investigating dog-owners’ perceived value of dining out with their pets	69
Role of employee personality traits in job performance in the restaurant food franchise context	68
Editorial Board	67
Does crowdedness affect consumers’ food consumption and nutrients intake in restaurant environments? A cross-city analyses from China	67
The Hijabi servers: Customers' perception of employees' physical appearance in restaurants	67
The nexus between green HRM, employee well-being, and citizenship behavior: Exploring the mediating role of employee sustainability and motivation	66
From extra to Extraordinary: An academic and practical exploration of Extraordinary (E) Pro Environmental Behavior (PEB) in the hotel industry	66
What can hotels learn from the last recovery? Examining hotel occupancy rate and the guest experience	64
The role of intelligence, trust and interpersonal job characteristics in employees’ AI usage acceptance	64
Twenty-two years of International Journal of Hospitality Management: A bibliometric analysis 2000–2021	63
Price tradeoff or sharing partnership? Understanding guest-to-guest relationships in P2P accommodation	62
You are what you speak: Influence of future time reference (FTR) in healthy menu promotion	62
Should I leave this industry? The role of stress and negative emotions in response to an industry negative work event	61
Going beyond the curve: Strategic measures to recover hotel activity in times of COVID-19	60
Effects of environmental sustainability practice in the economy hotel to Gen Zer’s purchase decision: Behavior economy approach using choice based conjoint analysis	59
The effects of recovery experiences on hotel employees’ subjective well-being, organizational citizenship behavior, and task performance	59
Veganism, a new hotel paradigm: Exploring the attributes of vegan-friendly hotels and guest approach behaviors	58
Effect of supervisor incivility: Role of internal whistleblowing as a coping mechanism by hotel employees	58
The influence of baby boomers’ perceptions of well-being on their plan to age-in-place post-retirement	58
Is a high pay disparity harmful to productivity? Findings from the restaurant industry	58
Leveraging knowledge via location proximity among hotels and short-term leases	57
Resilience of the hospitality industry during crises: A comparison between the 2008 financial crisis and COVID-19	57
The role of restaurant property images on potential backers’ click-through intention: Evidence from restaurant crowdfunding	56
Corrigendum to “You’re the Only One, or Simply the Best. Hotels differentiation, competition, agglomeration, and pricing” [Int. J. Hosp. Manag. 85 (2020) 102362]	56

Robots or humans: Who is more effective in promoting hospitality services?	54
Customers’ devaluation in hospitality organizations: A social learning perspective of customer-targeted knowledge hiding behavior	54
Look before you leap: Comparison and profiles of hotel price determinants in four European markets	53
A cross-cultural comparison of peer-to-peer accommodation experience: A mixed text mining approach	53
Words meet photos: How visual content impact rating	53
How do dynamic capabilities explain hotel performance?	53
How can foodstagramming improve dining outcomes? A normative focus perspective	52
A multilevel synthesis of subjective and objective measures of foodservices in the experience process	52
The effect of hotel brand affiliation on commercial mortgage loan underwriting in the lodging sector	52
Customers’ risk perception and dine-out motivation during a pandemic: Insight for the restaurant industry	52
Novel deep learning approach for forecasting daily hotel demand with agglomeration effect	51
Effects of leader behaviors on extra-role proactive service: The role of cultural tightness-looseness	50
Navigating Grant Program Representative Bias: Insights from Paycheck Protection Program for Hospitality SMEs and Entrepreneurs	50
Rethinking common ingroup identity model in minority restaurant messages: The moderating role of moral identity	50
Intellectual landscape and emerging trends of big data research in hospitality and tourism: A scientometric analysis	50
Digital transformation in the hospitality industry: A bibliometric review from 2000 to 2023	49
The impact of quantitative and qualitative job insecurity on employees’ mental health and critical work-related performance: Exploring the role of employability and gender differences	48
Reshaping the central place hierarchy of the urban hotel industry through O2O e-commerce	48
Service training intervention and time-variant personal growth	48
The interface between hospitality and tourism entrepreneurship, integration and well-being: A study of refugee entrepreneurs	48
Hotel reviews during the pandemic: Encouraging repeat customers to “speak up” through management response	47
Customizing customer journey in hotels: A focus on human touch	47
Barista Diary: An autoethnography studying the operational experience of third-wave coffee shop baristas	47
Less delicious but more natural: The effect of the natural label in promoting ugly food consumption	47
Towards sustainable servicescape – tourists’ perspectives of accommodation service attributes	47
When and why do cuteness cues intensify the power of message framing in promoting pro-environmental behaviors?	47
Unlocking the potential of blockchain-based sharing economy in hospitality and tourism: A systematic review	46
Developing creative service ideas through hotel customer engagement for open innovation: Focused on empowerment and motivation processes	46
Editorial Board	46
Role of trust in customer attitude and behaviour formation towards social service robots	46
Heterogeneous price adjustments among Airbnb hosts amid COVID-19: Evidence from Barcelona	46
The effect of resilient leadership on employee resilience during a crisis in tourism & hospitality firms: A self-determination perspective	46
The financial impact of online customer reviews in the restaurant industry: A moderating effect of brand equity	45
The effect of threat and fear of COVID-19 on booking intentions of full board hotels: The roles of perceived coping efficacy and present-hedonism orientation	45
Exploring online consumer experiences and experiential emotions offered by travel websites that accept cryptocurrency payments	45
The dual lens of authenticity and likability: The effect of cultural familiarity on consumer responses to ethnic foods	45
How sensory perceptions and sensory brand experience influence customer behavioral intentions in the context of cartoon-themed restaurants	45
The impact of the challenge and hindrance stress on hotel employees interpersonal citizenship behaviors: Psychological capital as a moderator	44
Resourcefulness of chefs and food waste prevention in fine dining restaurants	44
Rapid responding to the COVID-19 crisis: Assessing the resilience in the German restaurant and bar industry	44
Why am I satisfied? See my reviews – Price and location matter in the restaurant industry	44
Pay and benefit satisfaction, perceived organizational support, and turnover intentions: The moderating role of job variety	44
AI disruption threat and employee outcomes: Role of technology insecurity, thriving at work, and trait self-esteem	43
Crisis-driven innovation in hospitality: How do international hotel chains innovate to recover from a global crisis?	43
Anxious hotel employees in China: Engaged or exhausted? Multiple effects of workplace anxiety	43
Hospitality customer intentions to write fake online reviews: A cross-cultural approach	43
The relationships between supervisor-subordinate guanxi, perceived supervisor autonomy support, autonomous motivation, and employee job satisfaction: Evidence from international hotel chains in China	42
Corporate sociopolitical activism (CSA): The role of perceived impact on consumer response to contribution type	42
Ghost kitchens on the rise: Effects of knowledge and perceived benefit-risk on customers’ behavioral intentions	42
Leadership styles and employee pro-environmental behavior in the tourism and hospitality industry: A cognitive-affective personality system perspective	42
Are unmanned smart hotels du jour or are they here forever? Experiential pathway analysis of antecedents of satisfaction and loyalty	42
Are consumers more attracted to restaurants featuring humanoid or non-humanoid service robots?	41
The impact of exploitative leadership on frontline hospitality employees’ service performance: A social exchange perspective	41
Consumers' affective needs matter: Open innovation through mining luxury hotels' online reviews	40
Improving travel experience for hotel guests: Policy recommendations for pet-friendly hotels	40
Comparative study of deep learning models for analyzing online restaurant reviews in the era of the COVID-19 pandemic	40
Online food delivery services and consumers' purchase intention: Integration of theory of planned behavior, theory of perceived risk, and the elaboration likelihood model	40
A data-driven approach to measure restaurant performance by combining online reviews with historical sales data	40
Do authentic dimensions and customer knowledge affect overall authenticity and revisit intention via interacting gastronomic experience? Perspective on ethnic restaurants	39
The role of robots in the service industry: Factors affecting human-robot interactions	39
Unpacking AI for hospitality and tourism services: Exploring the role of perceived enjoyment on future use intentions	39
Impact of customer incivility on restaurant employee stress spread and turnover: COVID-19 vaccination mandate	38
The role of online reviews in restaurant selection intentions: A latent growth modeling approach	38
Why do consumers choose online food delivery services? A meta-analytic review	38
An investigation of the interrelationships of leadership styles, psychological safety, thriving at work, and work engagement in the hotel industry: A sequential mediation model	38
Drivers of hotel guests’ choice of smart products: Applying a complexity theory involving TAM, technology readiness, TPB, and emotion factors	38
Managers’ perspectives on restaurant food waste separation intention: The roles of institutional pressures and internal forces	38
The Effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty	37
Decoding the shared pathways of consumer technology experience in hospitality and tourism: A meta-analysis	37
Customer verbal aggression and employee service sabotage: The mediating role of perceived discrimination	37
Challenging or hindering? Understanding the daily effects of work stressors on hotel employees’ work engagement and job satisfaction	37
Decoding the information quantity-quality paradox: How eWOM volume influences consumption value uncertainties	36
Simplifying the complex: 10-K readability and asset structure	36
Recognise me or pay me? How rewards for online restaurant reviews impact continuity: A cross-country investigation	36
Can proactivity translate to creativity? Examinations at individual and team levels	35
Does employer branding facilitate the retention of healthcare employees? A mediation moderation study through organisational identification, psychological involvement, and employee loyalty	35
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations: A triadic perspective	35
To talk or to touch: Unraveling consumer responses to two types of hotel in-room technology	35
Managing customers’ undesirable responses towards hospitality service brands during service failure: The moderating role of other customer perception	35
Digitalization strategy adoption: The roles of key stakeholders, big data organizational culture, and leader commitment	34

Entertainer celebrity vs. celebrity chefs: The joint effect of celebrity endorsement and power distance belief on restaurant consumers	34
Preference for utilitarian or hedonic value options during a pandemic crisis: The moderation effects of childhood socioeconomic status and sensation-seeking	34
The importance of information quality according to the type of employee in the airline industry: Robot versus human	34
How can promote hotel employees’ performances? Relative importance of high-performance HR practices and the moderating role of empowering leadership	34
Philanthropic giving of China’s hotel firms: The roles of state ownership, corporate misconduct and executive remuneration	34
Responses to COVID-19: The role of performance in the relationship between small hospitality enterprises’ resilience and sustainable tourism development	33
Assessing customer financial risk perception and attitude in the hotel industry: Exploring the role of protective measures against COVID-19	33
Employer branding: A strategy to enhance organizational performance	33
The role of perceived risk and information security on customers' acceptance of service robots in the hotel industry	33
Understanding the experience and meaning of app-based food delivery from a mobility perspective	33
Tourism, hospitality, and DEA: Where do we come from and where do we go?	33
ESG management of hotel brands: A management strategy for benefits and performance	32
A bibliometric analysis of intellectual capital research in the hospitality and tourism business setting	32
Consumers’ willingness to use the Metaverse for information search: An investigation of the underlying mechanism and critical determinants	32
An empathy lens into peer service providers: Personal versus commercial hosts	32
How rainy-day blues affect customers’ evaluation behavior: Evidence from online reviews	32
Conversational AI chatbots as counselors for hospitality employees	32
The effect of online restaurant menus on consumers’ purchase intentions during the COVID-19 pandemic	32
Customer satisfaction and loyalty with online consumer reviews: Factors affecting revisit intentions	32
A win-win situation: Enhancing sharing economy platform brand equity by engaging business owners in CSR using gamification	32
The effects of psychological capital, social capital, and human capital on hotel employees’ occupational stress and turnover intention	32
Customers’ intention to compliment and complain via AI-enabled platforms: A self-disclosure perspective	32
When diversity leads to divided teams: A multi-level moderated mediation model of team faultlines and employee engagement	32
Unraveling the dynamic and contingency mechanism between service experience and customer engagement with luxury hotel brands	31
Improvising resilience: The unfolding of resilient leadership in COVID-19 times	31
Power of apologetic responses in online travel community	31
The effect of COVID-19 on tourists’ intention to resume hotel consumption: The role of resilience	31
Identifying local bias on peer-to-peer rental platforms	31
Employees’ perception of robots and robot-induced unemployment in hospitality industry under COVID-19 pandemic	31
Socially responsible human resource management and hotel employee organizational citizenship behavior for the environment: A social cognitive perspective	31
The saturation effect in hotel managerial response	31
The evolution of artificial empathy in the hospitality metaverse era	31
Revisiting the effects of smile intensity on judgments of warmth and competence: The role of industry context	31
Does job passion enhance job embeddedness? A moderated mediation model of work engagement and abusive supervision	31
Eco-friendly hotel stay and environmental attitude: A value-attitude-behaviour perspective	31
Digital natives on the rise: A systematic literature review on generation Z's engagement with RAISA technologies in hospitality services	31
Human-robot collaboration in service recovery: Examining apology styles, comfort emotions, and customer retention	31
Nature-based solutions, mental health, well-being, price fairness, attitude, loyalty, and evangelism for green brands in the hotel context	30
Interactive voice response systems: The double-edged sword of AI and the culture of hospitality in healthcare	30
Dual-focused transformational leadership and service innovation in hospitality organisations: A multilevel investigation	30
How do dynamic capabilities enable hotels to be agile and resilient? A mediation and moderation analysis	30
The interaction between individual cultural values and the cognitive and social processes of global restaurant brand equity	30
Technology acceptance antecedents in digital transformation in hospitality industry	30
The effects of over-service on restaurant consumers’ satisfaction and revisit intention	30
Editorial Board	29
The demand for safety measures in the hospitality industry: Changes over three phases of a pandemic	29
How the #MeToo movement affected sexual harassment in the hospitality industry: A U.S. case study	29
Service Experience and Customers’ eWOM Behavior on Social Media Platforms: The Role of Platform Symmetry	29
Evaluating impacts of the physical servicescape on satisfaction in cancer care waiting experiences	29
Using ethical leadership to reduce job stress and improve performance quality in the hospitality industry	29
What’s in it for them? The role of social curiosity and social needs in motivating and retaining hospitality employees	28
How does the career commitment of hospitality employees change across career stages? A multilevel investigation into occupational self-efficacy and family support	28
An interactive service recovery framework combining demand and supply approaches	28
Editorial Board	28
Reprint of: A healing touch: Understanding the ‘culture of hospitality’ in chiropractic clinics	28
Editorial Board	28
Normal-sized for female chef, oversized for male chef? The effects of gender and body size stereotypes on food purchase intentions	27
Why do they slack off in teamwork? Understanding frontline hospitality employees’ social loafing when faced with exploitative leadership	27
Speaking versus touching: How consumers respond to robot communication modality in hospitality services	27
Variety is better: How emodiversity is related with hotel guests’ repurchase intention	27
For my eyes only: The effect of supervisor nosiness on knowledge sharing behavior among restaurant workers	27
Artificial intelligence in hospitality: A transactional stress perspective on the mental health of hospitality workers	27
Immigrant hospitality workers: Familism, acculturation experiences, and perception of workplace	27
How gendered language emerges in applicant materials and leadership descriptions in the hospitality industry: A text analysis study	27
Does consumers’ reveal engagement behaviours in artificial intelligence (AI)-based technologies? The dynamics of perceived value and self-congruence	26
New employee orientation, role-related stressors and conflict at work: Consequences for work attitudes and performance of hospitality employees	26
High-performance work systems in job demands-resources theory: Implications for employee burnout and quality of life	26
Which hotel services really matter to Muslim travelers? Developing and validating a multidimensional-continuum scale	26
Am I choosing the right career? The implications of COVID-19 on the occupational attitudes of hospitality management students	26
Perceived luxurious values and pay a price premium for Michelin-starred restaurants: A sequential mediation model with self-expansion and customer gratitude	26
More than words: Understanding how valence and content affect review value	26
Effects of empowering leadership under boundary conditions in the hospitality industry	25
How do the risk perceptions of consumers affect the stock return volatility? The evidence from five hospitality firms	25
Attributes of satisfaction and dissatisfaction with online travel experiences in peer-to-peer platforms	25
An exploration of the substitutions of British pub consumers during the COVID-19 crisis	25
Think crisis-think female？Female top management team member replacement in the hospitality and tourism firms	25
A moderated mediation model of despotic leadership and knowledge sabotage behavior	25
Enhancing tourism and hospitality organizations’ ESG via transformational leadership and employee pro-environmental behavior: The effect of organizational culture	25
Abusive supervision in commercial kitchens: Insights from the restaurant industry	25
The impact of sustainability certifications on performance and competitive action in hotels	25
Measuring the relational benefits of private club membership: A factor analytic evaluation	25
Exploring MCI and TPB in the context of self-driving robot food delivery services: A cross-national study	24
Workplace romance across different industries with a focus on hospitality and leisure	24
The aftermath of the corona virus pandemic	24
Editorial Board	24
Measuring managerial ability in the hotel industry	24
Occupational stigma and career commitment: Testing mediation and moderation effects of occupational self-esteem	24
Deep learning mechanism and big data in hospitality and tourism: Developing personalized restaurant recommendation model to customer decision-making	24
Enhancing the hospitality experience: A systematic review of 22 years of physical environment research	24
Editorial Board	24
The effect of customer incivility on employees' turnover intention in hospitality industry: A chain mediating effect of emotional exhaustion and job satisfaction	24
Put on your sunglasses and smile: The secret of Airbnb hosts’ profile photos?	24
The menu: Private chef dining experienscape in the sharing economy	24
How does COVID-19 differ from previous crises? A comparative study of health-related crisis research in the tourism and hospitality context	24
Pipeline speed of chain-branded hotels in the U.S.: A competitive dynamics perspective	24