International Journal of Hospitality Management

Article	Citations
The power of sound: The impact of auditory features in hotel short influencer-generated videos on viewer engagement	220
Does perceived yuanfen impact Chinese customers’ hotel ratings?	187
Crisis-driven innovation in hospitality: How do international hotel chains innovate to recover from a global crisis?	162
Managers’ perspectives on restaurant food waste separation intention: The roles of institutional pressures and internal forces	144
The role of perceived risk and information security on customers' acceptance of service robots in the hotel industry	128
Drivers of hotel guests’ choice of smart products: Applying a complexity theory involving TAM, technology readiness, TPB, and emotion factors	127
Ethical leadership in tourism and hospitality management: A systematic literature review and research agenda	120
Intelligence and humanness as key drivers of service value in Generative AI chatbots	118
Developing creative service ideas through hotel customer engagement for open innovation: Focused on empowerment and motivation processes	118
Consumers’ willingness to use the Metaverse for information search: An investigation of the underlying mechanism and critical determinants	117
Residents’ sense of safety in senior living communities: A conceptual paper	102
Antecedents and consequences of service staff’s advice-giving frequency on diners’ overordering behavior	99
Enhancing the sustainability of food waste management practices in emerging economies’ hospitality industry through SECA multi-criteria group decision-making	97
How can foodstagramming improve dining outcomes? A normative focus perspective	93
What can hotels learn from the last recovery? Examining hotel occupancy rate and the guest experience	92
The effect of hospitableness on positive emotions, experience, and well-being of hospital patients	90
You are what you speak: Influence of future time reference (FTR) in healthy menu promotion	89
Look before you leap: Comparison and profiles of hotel price determinants in four European markets	89
Customer satisfaction and loyalty with online consumer reviews: Factors affecting revisit intentions	88
The effect of hotel brand affiliation on commercial mortgage loan underwriting in the lodging sector	86
Improving travel experience for hotel guests: Policy recommendations for pet-friendly hotels	85
The influence of baby boomers’ perceptions of well-being on their plan to age-in-place post-retirement	82
The impact of quantitative and qualitative job insecurity on employees’ mental health and critical work-related performance: Exploring the role of employability and gender differences	80
Corrigendum to “Innovation in crisis. The role of leadership and dynamic capabilities for a more innovative hospitality industry” [Int. J. Hosp. Manag. 124 (2025) 103946]	78
Decoding the information quantity-quality paradox: How eWOM volume influences consumption value uncertainties	77

Decoding the shared pathways of consumer technology experience in hospitality and tourism: A meta-analysis	76
The importance of information quality according to the type of employee in the airline industry: Robot versus human	72
Twenty-two years of International Journal of Hospitality Management: A bibliometric analysis 2000–2021	72
Ghost kitchens on the rise: Effects of knowledge and perceived benefit-risk on customers’ behavioral intentions	72
Impact of customer incivility on restaurant employee stress spread and turnover: COVID-19 vaccination mandate	72
The progressive impact of career calling on voice behaviors through learning goal orientation: A moderated mediation model with affect spin	70
Unpacking the link between servant leadership and followers’ helping behavior: The mediating role of followers’ servant attitude and the moderating effect of relational identity	70
A research agenda for occupational safety, health, & well-being in hospitality & tourism management	69
Food and wine resources as co-experiential attributes: A qualitative investigation across eight countries	69
Driving human-robot value co-creation in hospitality: The role of artificial empathy	68
Let Me Engage You: Peer engagement behaviour on peer-to-peer platforms	67
Leader aggressive humor and hospitality employees’ time theft: The roles of ego depletion and self-compassion	66
The impact of sustainability certifications on performance and competitive action in hotels	64
An empirical investigation of wine sales as a driver of financial performance in restaurants: Insights from real-world sales data	64
Think crisis-think female？Female top management team member replacement in the hospitality and tourism firms	64
Returns to scale, technical and efficiency changes in the Spanish hotel industry using technological heterogeneity models	64
Immigrant hospitality workers: Familism, acculturation experiences, and perception of workplace	61
The Gen Z attitude-behavior gap in sustainability-framed eWOM: A generational cohort theory perspective	61
Understanding the value of host-guest intimacy behind online reviews of Airbnb	59
Editorial Board	58
Reprint of: A healing touch: Understanding the ‘culture of hospitality’ in chiropractic clinics	58
A qualitative assessment of hotel employee engagement in anti-human-trafficking initiatives	56
A healing touch: Understanding the ‘culture of hospitality’ in chiropractic clinics	56
Editorial Board	56
Negative signals on Peer-to-Peer platforms: The impact of cancellations on host performance across different property types	54
Editorial Board	54
Examining employees' affective and behavioral responses to internal crisis communication in times of COVID-19	54
Does consumers’ reveal engagement behaviours in artificial intelligence (AI)-based technologies? The dynamics of perceived value and self-congruence	53
Owned media or earned media? The influence of social media types on impulse buying intention in internet celebrity restaurants	53
Food delivery application quality in customer brand loyalty formation: Identifying its antecedent and outcomes	50
Deep learning mechanism and big data in hospitality and tourism: Developing personalized restaurant recommendation model to customer decision-making	50
Team leader humility and team proactive customer service behavior: A regulatory focus perspective	49
Taste, trend, and turmoil: Tracking the life cycle of internet-famous restaurants through customer satisfaction	49
Clarifying the effect of green demarketing on sustainable performance in the service industry: Does green learning matter?	49
AI-generated recommendations: Roles of language style, perceived AI human-likeness, and recommendation agent	49
Process vs. outcome: Effects of food photo types in online restaurant reviews on consumers’ purchase intention	49
Service Experience and Customers’ eWOM Behavior on Social Media Platforms: The Role of Platform Symmetry	48
When employees feel betrayed: The mediating role of psychological contract violation on nepotism and workplace commitment in the hotel industry	48
Are you ready for robot services? Exploring robot-service adoption behaviors of hotel-goers	48
Individual-, task-, and technology-fit perspective of autonomous delivery robots confirmation and adoption in smart cities	46
Formal versus casual: How do customers respond to service robots’ uniforms? The roles of service type and language style	46
What makes employees provide quality service? The role of employee customer-oriented perspective taking	46
How does COVID-19 differ from previous crises? A comparative study of health-related crisis research in the tourism and hospitality context	46
Exploring MCI and TPB in the context of self-driving robot food delivery services: A cross-national study	46
Entrepreneurial orientation, board tenure and the financial performance of hospitality firms	45
Unravelling the influence of service failure on negative customer engagement: The moderating role of service recovery	45
Analyzing consumer decision-making patterns in online restaurant selection: A study of information processing styles on yelp	45
Discovery of smart hotels’ competitiveness based on online reviews	44
Workplace fun and employees’ service innovative behavior: The role of task crafting and manager support for fun	43
Resource sharing with local partners: How do hotels benefit?	43

The effect of job abundance on tourism employee turnover	43
Proposing a Bayesian hierarchical growth curve model (BHGCM) for tourism and hospitality research	43
Should I admit my wrongdoings? Examining stealing thunder in the context of performance evaluations	43
The unexpected sales boost of the rating gap and review gap for hotels: An expectation confirmation perspective	42
The self-regulatory role of trait mindfulness in workplace bullying, hostility and counterproductive work behaviours among hotel employees	42
Fear of COVID-19 and employee mental health in quarantine hotels: The role of self-compassion and psychological resilience at work	42
Online brand detraction in an online opinion platform	41
Lean management in hotels: Where we are and where we might go	41
The impact of management structure on guest satisfaction in chain-affiliated hotels and the moderating influence of chain scale	41
Corrigendum to “What makes customers “Click”? An analysis of hotel list content using deep learning” [Int. J. Hosp. Manag. 114 (2023) 103581]	41
When employees feel envy: The role of psychological capital	40
Are co-created green initiatives more appealing than firm-created green initiatives? Investigating the effects of co-created green appeals on restaurant promotion	40
Customer word-of-mouth for generative AI: Innovation and adoption in hospitality and tourism	39
Why do hotel frontline employees use service robots in the workplace? A technology affordance theory perspective	39
Transformational leadership and innovative work behavior: The role of identification, voice and innovation climate	39
Research note: The effects of perceived sustainability on customer emotions in the restaurant context	38
Adoption of semiautonomous food delivery robots: Employee experiences and workplace adaptation	38
Unleashing employee potential: The effects of customer-empowering behaviors on job crafting in hospitality industries	38
Determinants of consumer intention to use smart food lockers during COVID-19: A multi-method approach	37
Building middle-range theories using case studies in hospitality management	37
Digital or physical satisfaction? The effects of consumers’ digital intentions and physical experiences on revisiting the restaurants.	37
Inflated positivity: The influence of the two-way review system on consumer ratings in the sharing economy	36
Preference for assistance from service robots or human staff？The impact of social exclusion experience	36
What influences restaurant dining out and diners’ self-protective intention during the COVID-19 pandemic: Applying the Protection Motivation Theory	36
Editorial Board	36
A systematic review of solo dining research	36
Maximizing restaurant profitability: A complementarity approach	35
Investigating the effects of digital platform participation on B&B performance: An organizational learning perspective	34
Innovative business strategies, corporate performance, and firm value in the travel and leisure industry	34
Organizational characteristics, ethical leadership, and employee job performance: An investigation from the lenses of appraisal responses to the behavioral outcomes model	34
Creating a hospitable hospital: How colors, music, and scent in the servicescape reduce rumination and enhance the patient waiting experience	34
Should we be responsible to their society? Corporate social responsibility of Chinese-owned restaurants in Malaysia	34
Intangible cues in hospitality: Emotional and behavioral effects of ambient scents in high-end restaurants	33
Toward understanding healthcare hospitality and the antecedents and outcomes of patient-guest hospital-hotel choice decisions: A scoping review	33
Should I stay or should I go?: The impact of socially responsible human resources management practices on hospitality employees	33
Soft brand or independent? Evidence from the first decade of the soft branding, strategy in the U.S. market	33
The emotional consumer: Sustainable luxury choices amid climate change	33
Consumers’ willingness to pay for information transparency at casual and fine dining restaurants	33
Setting the Course: CEO Beliefs as the North Star in the Hotel-OTA Relationship	32
The effects of empowering leadership on employee adaptiveness in luxury hotel services: Evidence from a mixed-methods research	32
The role of green shared vision in building organizational citizenship behavior for sustainability: A serial multiple mediation model	32
Competition and restaurant online review manipulations: A dynamic panel data analysis	32
The effect of menu design on consumer behavior: A meta-analysis	32
Hospitality to healthcare: Patient Experience Academy, a successful alliance between the ChristianaCare Health System and the University of Delaware	32
Business strategies and financial reporting complexity in hospitality firms	32
Qualitative job insecurity, emotional exhaustion and their effects on hotel employees’ job embeddedness: The moderating role of perceived organizational support	31
An fsQCA analysis of service quality for hotel customer satisfaction	31
How observed customer mistreatment of supervisors affects employees’ service sabotage: A cross-cultural examination from the deontic justice theory	31
Give it 110 percent: The sequential nexus between green supervisor support, green descriptive norm, green self-efficacy, and green behavior	31
Servant leadership, ideology-based culture and job outcomes: A multi-level investigation among hospitality workers	31
How chefs develop the practice to manage food waste in professional kitchens	30
Importance-performance analysis of socially sustainable practices in U.S. restaurants: A consumer perspective in the quasi-post-pandemic context	30
The laws of attraction: Role of green human resources, culture and environmental performance in the hospitality sector	30
Investigating the moderating role of utilitarian function and environmental identity in consuming insect-based food in restaurants	29
Redoing gender: How women in the hospitality industry challenge Chinese hegemonic gender discourse	29
The fear of being infected and fired: Examining the dual job stressors of hospitality employees during COVID-19	29
Editorial Board	29
Developing an integrated resort’s (IR) environmental, social, and corporate governance (ESG) measurement scale	29
Don’t expect robots to be creative: Why and when organizational dehumanization is a creativity killer	29
Applications of disruptive digital technologies in hotel industry: A systematic review	29
Editorial Board	29
Is tipping just a game? Applying game theory to restaurant tipping behavior	29
Enhancing service recovery satisfaction with chatbots: The role of humor and informal language	29
The more diverse, the better? Exploring the moderating role of hospitality top management team diversity on CSR-FP link	29
Investigating the use experience of restaurant service robots: the cognitive–affective–behavioral framework	29
The impacts of cultural intelligence and emotional labor on the job satisfaction of luxury hotel employees	28
The dark side of artificial intelligence in service: The “watching-eye” effect and privacy concerns	28
Editorial Board	28
Human-robot collaboration and planned resilience for the financial and environmental success of green hotels	28
Test of a moderated mediation model of green human resource management, workplace spirituality, environmental commitment, and green behavior	28
The impact of self-disclosure between a golf caddie and a golfer on their relationship improvement: Focusing on the social penetration theory	28
The eyes have it: How do gender cues in wine labels influence U.S. women wine consumers?	28
Links between cue combinations of physical environments and consumer satisfaction in themed restaurants from a systematic approach–avoidance perspective	28
Investigating consumers’ perceived benefits and risks of meal-kit delivery service	28
An augmented–depleted framework of AI awareness: Concept expansion and scale development	28
Risk reduction effect of hospitality philanthropic giving: Theoretical framework and empirical evidence	27
Job embeddedness in hospitality and tourism scholarship: Past, present, and future research agenda	27
Developing a taxonomy of motivations for foodstagramming through photo elicitation	27
To share or not to share? A double-edge effect of narcissism on knowledge sharing in hospitality	27
Large sample evidence on tipping rates in the restaurant industry: A comprehensive study	26

Assertive or non-assertive? How self-concept clarity influences customers’ responses to advertising messages	26
How mentors inspire affective commitment in newcomers: The roles of servant leadership, psychological capital, and feedback-seeking behavior	26
Online food delivery: A systematic synthesis of literature and a framework development	26
Proactivity or passivity? An investigation of the effect of service robots’ proactive behaviour on customer co-creation intention	26
Riding on uncertainty: Leveraging human agents and service robots during service delivery	26
Comprehensive examination of online reviews divergence over time and platform types	26
Digital transformation and hospitality management competencies: Toward an integrative framework	25
Food choice motives and dining-out leftover prevention behavior: Integrated perspectives of planned behavior and norm activation	25
Navigating mixed and simultaneous embeddedness: A case study of refugee entrepreneurship in the restaurant industry	25
Seeing isn't always believing: Exploring the influence of misleading photos on consumer responses in hotel industry	25
Event attendees’ crafting behaviors for AI-powered autonomous driving at events: A monitor and acceptance theory perspective	25
When proactive employees meet the autonomy of work—A moderated mediation model based on agency theory and job characteristics theory	25
The impact of Airbnb’s competitive pricing on traveler spending at destinations	25
Enabling the foodservice industry to transition consumers toward plant-based meat alternatives: A behavioral reasoning perspective	25
The effects of the professionalization of hosting on service quality: Towards quality standards and certifications within the short-term rental market	25
Capital structure of hospitality and tourism-related firms: Unveiling the impact of COVID-19 pandemic on European firms with different size and ownership structure	25
Investigating the influence of thriving at work on hotel employees’ service performance with the moderating effect of leader-member exchange	25
Artificial intelligence in tourism and hospitality: Bibliometric analysis and research agenda	25
Food delivery now or later: The match-up effect of purchase timeframe and review recency	24
Artificial Intelligence (AI) in Human Resource Management (HRM): A driver of organizational dehumanization and negative employee reactions	24
Attributes of pet-friendly hotels: What matters to consumers?	24
Consumers acceptance of service robots in hotels: A meta-analytic review	24
Reprint of: Instilling the core tenets of hospitality in healthcare services: The role of service assurance and social presence	24
Emotional intelligence in tourism and hospitality: A bibliometric analysis	24
How to stay competitive: An innovative concept to assess the business competitiveness using online restaurant reviews	24
Editorial Board	24
Building resilience in hotels: Unveiling the nexus of entrepreneurial orientation, firm performance and fear of crisis	24
Fear and poor mental health among workers during the global cruise tourism crisis: Impact of low employability and family support	24
A behavioral study of food delivery service by drones: Insights from urban and rural consumers	23
Unveiling the Nexus: Service robot support and proactive customer service performance in hospitality industry	23
How and when do marketing analytics pay off in the travel and tourism industry? The role of marketing agility and fit perspective	23
Reputation or brand: The causes of asymmetric responses to hotel price promotions	23
Working with service robots? A systematic literature review of hospitality employees’ perspectives	23
Price fairness perception on online food service platforms: A data-driven approach using fsQCA and machine learning	23
‘Commensal scenes’: Problematizing presence in restaurants in the digital age	23
When leaders conceal: The influence of supervisor knowledge hiding on subordinates’ perceived employability in hospitality	23
Editorial Board	22
How self-gratification and social values shape revisit intention and customer loyalty of Airbnb customers	22
The role of chefs’ creativity in food waste management in professional kitchens	22
Pet influencers on social media: The joint effect of message appeal and narrator	22
Cross-border mergers and acquisitions activity in the tourism industry: A spatial econometrics analysis	22
Impact of the rating system on sentiment and tone of voice: A Booking.com and TripAdvisor comparison study	22
Redefining in-room amenities for hotel staycationers in the new era of tourism: A deep dive into guest well-being and intentions	22
Systematic review of review research in hospitality and tourism: Updates from 2017 to 2023	22
Narrowing the intention-behavior gap: The impact of hotel green certification	22
Measuring the effect of infectious disease-induced uncertainty on hotel room demand: A longitudinal analysis of U.S. hotel industry	22
Differential leadership and hospitality employees’ in-role performance: The role of constructive deviance and competitive climate	21
Why should we try upcycled food? An exploratory study in East Asian and Western contexts	21
The nexus between green HRM, employee well-being, and citizenship behavior: Exploring the mediating role of employee sustainability and motivation	21
Digital natives on the rise: A systematic literature review on generation Z's engagement with RAISA technologies in hospitality services	21
Heterogeneous price adjustments among Airbnb hosts amid COVID-19: Evidence from Barcelona	20
How sensory perceptions and sensory brand experience influence customer behavioral intentions in the context of cartoon-themed restaurants	20
Ownership and innovation in the hospitality industry	20
The evolution of artificial empathy in the hospitality metaverse era	20
The relationships between supervisor-subordinate guanxi, perceived supervisor autonomy support, autonomous motivation, and employee job satisfaction: Evidence from international hotel chains in China	20
Top management gender diversity and environmental performance: Evidence from hospitality and tourism industry	20
Words meet photos: How visual content impact rating	20
Customer verbal aggression and employee service sabotage: The mediating role of perceived discrimination	20
Does crowdedness affect consumers’ food consumption and nutrients intake in restaurant environments? A cross-city analyses from China	20
Social bonds in family-run hotels – A driver for innovation in response to external disruptions?	20
Simplifying the complex: 10-K readability and asset structure	20
Rethinking common ingroup identity model in minority restaurant messages: The moderating role of moral identity	20
Furry friends welcome! Investigating dog-owners’ perceived value of dining out with their pets	19
The effects of recovery experiences on hotel employees’ subjective well-being, organizational citizenship behavior, and task performance	19
Relationship between technology readiness, AI adoption and value creation in hospitality industry: Moderating role of technological turbulence	19
Less delicious but more natural: The effect of the natural label in promoting ugly food consumption	19
The dual lens of authenticity and likability: The effect of cultural familiarity on consumer responses to ethnic foods	19
Hotel reviews during the pandemic: Encouraging repeat customers to “speak up” through management response	19
Coworker support in a sexual harassment climate: A conservation of resources perspective	19
Resilience agility in tourism and hospitality: Empirical research using 3D modelling	19
Innovativeness and corporate social responsibility in hospitality and tourism family firms: The role of family firm psychological capital	19
Towards sustainable servicescape – tourists’ perspectives of accommodation service attributes	19
A bibliometric analysis of intellectual capital research in the hospitality and tourism business setting	19
Recognise me or pay me? How rewards for online restaurant reviews impact continuity: A cross-country investigation	18
Barista Diary: An autoethnography studying the operational experience of third-wave coffee shop baristas	18
Eco-friendly behavior as a moderator: How responsible leadership shapes environmental performance through organizational green culture in the hospitality industry?	18
Measuring the relational benefits of private club membership: A factor analytic evaluation	18
The saturation effect in hotel managerial response	18
The blessing or curse of workplace friendship: Mediating role of organizational identification and moderating role of political skills	18
Does artificial intelligence (AI) awareness affect employees in giving a voice to their organization? A cross-level model	18
Fitting in or standing out: How neurodivergence, gender, and diversity policies shape hiring decisions	18
The demand for safety measures in the hospitality industry: Changes over three phases of a pandemic	18
Why do consumers choose online food delivery services? A meta-analytic review	18
Online food delivery services and consumers' purchase intention: Integration of theory of planned behavior, theory of perceived risk, and the elaboration likelihood model	18
Information and communication technology availability demand and leadership behavior: A daily diary experience sampling method analysis	18
How do tourists perceive green customer-love service in restaurants? A qualitative exploration of AI and human collaboration	18
From click to fork: An empirical analysis of system and food quality influences in online meal kit consumption	17
Politics and dinner tables do mix! exploring the role of consumers’ political orientation in plant-based food promotion at restaurants	17
Bridging the gap: An interview study on frontline employee responses to restaurant technology	17
Which hotel services really matter to Muslim travelers? Developing and validating a multidimensional-continuum scale	17
Do ethics, locavorism, and engagement stimulate memorable wine tourism and hospitality experiences? A moral identity perspective	17
High-performance work systems in job demands-resources theory: Implications for employee burnout and quality of life	17
The development of a calling by hospitality employees during an extreme event	17
Understanding the motivation behind new mothers' choice of postpartum wellness hotels: Scale development and validation	17
Normal-sized for female chef, oversized for male chef? The effects of gender and body size stereotypes on food purchase intentions	17