Public Relations Review

Article	Citations
Employee coping with organizational change in the face of a pandemic: The role of transparent internal communication	83
Polarized public opinion responding to corporate social advocacy: Social network analysis of boycotters and advocators	78
Examining the effects of internal social media usage on employee engagement	62
Nike, Colin Kaepernick, and the politicization of sports: Examining perceived organizational motives and public responses	60
Toward a normative social media theory for public relations	54
Status of internal communication research in public relations: An analysis of published articles in nine scholarly journals from 1970 to 2019	49
Effects of Issue Ownership, Perceived Fit, and Authenticity in Corporate Social Advocacy on Corporate Reputation	46
Does the medium matter? A meta-analysis on using social media vs. traditional media in crisis communication	43
Engaging for a social licence to operate (SLO)	42
“Vision, passion, and care:” The impact of charismatic executive leadership communication on employee trust and support for organizational change	40
Developing a multi-level organization-public dialogic communication framework to assess social media-mediated disaster communication and engagement outcomes	39
Cultivating employee creativity through strategic internal communication: The role of leadership, symmetry, and feedback seeking behaviors	39
Corporate social advocacy as engagement: Nike's social justice communication	39
Managing internal communication: How the choice of channels affects internal communication satisfaction	38
The effects of CSR communication in corporate crises: Examining the role of dispositional and situational CSR skepticism in context	37
The impact of employee engagement, organisational support and employer branding on internal communication satisfaction	36
The social-mediated crisis communication research: Revisiting dialogue between organizations and publics in crises of China	35
The Effects of Corrective Communication and Employee Backup on the Effectiveness of Fighting Crisis Misinformation	34
Responding to a Health Crisis on Facebook: The Effects of Response Timing and Message Appeal	33
Information vetting as a key component in social-mediated crisis communication: An exploratory study to examine the initial conceptualization	32
The interplay between post-crisis response strategy and pre-crisis corporate associations in the context of CSR crises	32
Internal communicators’ understanding of the definition and importance of employee advocacy	30
When public relations meets social media: A systematic review of social media related public relations research from 2006 to 2020	29
Managing strategic influencer communication: A systematic overview on emerging planning, organization, and controlling routines	28
The dialogic ladder: Toward a framework of dialogue	28

The challenge of new gatekeepers for public relations. A comparative analysis of the role of social media influencers for European and Latin American professionals	28
Employees as information influencers of organization’s CSR practices: The impacts of employee words on public perceptions of CSR	27
The paradoxical effects of communicating CSR activities: Why CSR communication has both positive and negative effects on the perception of a company’s social responsibility	27
Emergency management communication: The paradox of the positive in public communication for preparedness	25
“We are people, not transactions”: Trust as a precursor to dialogue with LGBTQ publics	25
Relationship matters: How government organization-public relationship impacts disaster recovery outcomes among multiethnic communities	24
Enhancing Employee Engagement via Leaders’ Motivational Language in times of crisis: Perspectives from the COVID-19 outbreak	24
Irresistible possibilities: Examining the uses and consequences of social media influencers for contemporary public relations	24
The value of internal communication in enhancing employees’ health information disclosure intentions in the workplace	24
Mapping corporate social responsibility research in communication: A network and bibliometric analysis	24
Two-way communication, symmetry, negative spaces, and dialogue	23
The role of leadership in shared value creation from the public’s perspective: A multi-continental study	23
Moving forward the dialogic theory of public relations: Concepts, methods and applications of organization-public dialogue	23
Science public relations: The parallel, interwoven, and contrasting trajectories of public relations and science communication theory and practice	23
Examining consumer attitudes toward CSR and CSA messages	23
How publics react to situational and renewing organizational responses across crises: Examining SCCT and DOR in social-mediated crises	22
Public relations practitioners’ management of fake news: Exploring key elements and acts of information authentication	21
United Airlines crisis from the stakeholder perspective: Exploring customers’ ethical judgment, trust and distrust, and behavioral intentions	21
A systematic review on the application of dialogue in public relations to information communication technology-based platforms: Comparing English and Chinese contexts	21
Social media ethics in the data economy: Issues of social responsibility for using Facebook for public relations	21
De-motivating employees’ negative communication behaviors on anonymous social media: The role of public relations	21
Politicization of corporations and their environment: Corporations’ social license to operate in a polarized and mediatized society	20
The ethical dimension of public relations in Europe: Digital channels, moral challenges, resources, and training	20
Communicating corporate LGBTQ advocacy: A computational comparison of the global CSR discourse	20
Social capital, guanxi and political influence in Chinese government relations	19
Narrative persuasion, identification, attitudes, and trustworthiness in crisis communication	19
Crisis collective memory making on social media: A case study of three Chinese crises on Weibo	19
Public relations, indigeneity and colonization: Indigenous resistance as dialogic anchor	18
Managing multi-stakeholder relationships in nonprofit organizations through multiple channels: A systematic review and research agenda for enhancing stakeholder relationship marketing	18
The right side of history, inc.: Social issues management, social license to operate, and the Obergefell v. Hodges decision	17
Tornado warning: Understanding the National Weather Service’s communication strategies	17
Visual communication and public relations: Visual frame building strategies in war and conflict stories	17
Practicing transparency in a crisis: Examining the combined effects of crisis type, response, and message transparency on organizational perceptions	17
University Engagement for Enlightening CSR: Serving Hegemony or Seeking Constructive Change	17
Crisis narrative and the paradox of erasure: Making room for dialectic tension in a cancel culture	17
Social media users’ crisis response: A lexical exploration of social media content in an international sport crisis	17
Online firestorms in social media: Comparative research between China Weibo and USA Twitter	16
Culture and internal communication in Chile: Linking ethical organizational culture, transparent communication, and employee advocacy	16
Empowerment or disempowerment: Exploring stakeholder engagement in nation branding through a mixed method approach to social network analysis	16
The damage done by big data-driven public relations	16
Relationship cultivation and public engagement via social media during the covid-19 pandemic in China	16
Positive ripple effects of corporate leaders’ CSR donations amid COVID-19 on corporate and country reputations: Multi-level reputational benefits of CSR focusing on Bill Gates and Jack Ma	15
How dialogic internal communication fosters employees’ safety behavior during the COVID-19 pandemic	15
Conflict ecology: Examining the strategies and rationales of lobbyists in the mining and energy industries in Australia	15
The impact of startup CEO communication on employee relational and behavioral outcomes: Responsiveness, assertiveness, and authenticity	15
“Rogue machines” and crisis communication: When AI fails, how do companies publicly respond?	15
The skills required for entry-level public relations: An analysis of skills required in 1,000 PR job ads	15
The social imperative in public relations: Utilities of social impact, social license and engagement	15
Who becomes an online activist and why: Understanding the publics in politicized consumer activism	15
Measuring success: Explications and measurement scales of instructing information and adjusting information	15

How controversial businesses communicate CSR on Facebook: Insights from the Canadian cannabis industry	15
Appeals to ‘the public interest’: How public relations and lobbying create a social license to operate	14
Dealing with the COVID-19 crisis: Theoretical application of social media analytics in government crisis management	14
An exploratory study on content and style as driving factors facilitating dialogic communication between corporations and publics on social media in China	14
Setting socially mediated engagement parameters: A topic modeling and text analytic approach to examining polarized discourses on Gillette’s campaign	14
Echo chambers and social mediators in public advocacy issue networks	14
When crowdsourcing in CSR leads to dialogic communication: The effects of trust and distrust	14
Unpack the relational and behavioral outcomes of internal CSR: Highlighting dialogic communication and managerial facilitation	14
“I've never seen a client say: ‘Tell the influencer not to label this as sponsored’”: An exploration into influencer industry ethics	14
Getting called out: Effects of feedback to social media corporate social responsibility statements	14
The knowledge construction network of engagement research: Examining scholars’ star collaborators, embeddedness, and influence	13
Public diplomacy networks: China’s public diplomacy communication practices in twitter during Two Sessions	13
Corporate dialogue in crises of China: Examining dialogic strategies and communicative outcomes in a child abuse scandal	13
A decade of social media in public relations research: A systematic review of published articles in 2010–2020	13
Fake news: How emotions, involvement, need for cognition and rebuttal evidence (story vs. informational) influence consumer reactions toward a targeted organization	13
Navigating change in the era of COVID-19: The role of top leaders’ charismatic rhetoric and employees’ organizational identification	13
Convergence or divergence? A comparative analysis of CSR communication by leading firms in Asia, Europe, and North America	13
Empathy as a main ingredient of impactful crisis communication: The perspectives of crisis communication practitioners	12
Stakeholder engagement in a multicultural context: The contribution of (personal) relationship cultivation to social capital	12
In whose interests? When relational engagement to obtain a social license leads to paradoxical outcomes	12
Testing perceptions of organizational apologies after a data breach crisis	12
Does one size fit all? The applicability of situational crisis communication theory in the Japanese context	12
Mandating dialogue? International perspectives on differences between theory and practice	12
Finding an antidote: Testing the use of proactive crisis strategies to protect organizations from astroturf attacks	12
Exploring customers’ situational and word-of-mouth motivations in corporate misconduct	12
The state of social-mediated crisis communication research through the lens of global scholars: An updated assessment	12
Do instructing and adjusting information make a difference in crisis responsibility attribution? Merging fear appeal studies with the defensive attribution hypothesis	11
Operationalizing genuineness in CSR communication for public engagement on social media	11
Pragmatic optimism, crisis leadership, and contingency theory: A view from the C-suite	11
Citizens’ political public relations: Unpacking choices, and emergent and deliberate strategies in building trust and relations among groups in conflict	11
Employee perceptions of ethical listening in U.S. organizations	11
Understanding INGO relationship management: A case study approach to multinational organization–public relationships	11
Designing effective corporate social advocacy campaigns using valence, arousal, and issue salience	11
Explicating trust and its relation to dialogue at a time of divided societies	11
Exploratory Study of Public Relations Roles in Zimbabwe	11
Narrative persuasion by corporate CSR messages: The impact of narrative richness on attitudes and behavioral intentions via character identification, transportation, and message credibility	11
Engaging publics in the mobile era: A study of Chinese charitable foundations’ use of WeChat	11
When an organization violates public expectations: A comparative analysis of sustainability communication for corporate and nonprofit organizations	10
A process view of crisis misinformation: How public relations professionals detect, manage, and evaluate crisis misinformation	10
What does learning by listening bring to citizen engagement? Lessons from a government program	10
Business-centered versus socially responsible corporate diversity communication. An assessment of stakeholder (dis)agreement on Twitter	10
Clean diesel and dirty scandal: The echo of Volkswagen’s dieselgate in an intra-industry setting	10
Social media engagement with organization-generated content: Role of visuals in enhancing public engagement with organizations on Facebook and Instagram	10
The status of public relations research addressing Latin America: A content analysis of published articles from 1980 to 2020	9
Elaborating the concept of threat in contingency theory: An integration with moral outrage and situational crisis communication theory	9
Exploring online opinion leadership in the network paradigm: An analysis of influential users on Twitter shaping conversations around anthem protests by prominent athletes	9
Managing relationships on Facebook: A long-term analysis of leading companies in Germany	9
Using STOPS to predict prosocial behavioral intentions: Disentangling the effects of passive and active communicative action	9
Authentic church membership communication in times of religious transformation and mediatisation	9
Examining characteristics of prebunking strategies to overcome PR disinformation attacks	9
Examining the rage donation trend: Applying the anger activism model to explore communication and donation behaviors	9
Revolving around roles – Public affairs practitioners as democratic enablers or as hired guns	9
Internal public relations’ role with workplace, spirituality, and religion	9
Before crisis: How near-miss affects organizational trust and industry transference in emerging industries	8
The structure and evolution of global public relations: A citation and Co-citation analysis 1983–2019	8
Corporate lobbying: Role perceptions and perceived influence on political decisions of public affairs professionals	8
How does it depend?: A systematic review of the contingency theory of accommodation in communication scholarship	8
Mapping networks in corporate social responsibility communication on social media: A new approach to exploring the influence of communication tactics on public responses	8
Overt Yet Covert: The Paradox of the Positive Flaw in Public Relations Practice	8
What drives a tough call: Determining the importance of contingency factors and individual characteristics in communication executives’ stance decision-making through a conjoint analysis	8
Public relations as “dirty work”: Disconfirmation, cognitive dissonance, and emotional labor among public relations professors	8
Communication with intent: A typology of communicative interaction in engagement	8
Public relations and customer service: Employer perspectives of social media proficiency	8
Ethics of care in action: Overview of holistic framework with application to employee engagement	8
Dignity and respect or homocommodification? Applying moral philosophy to LGBTQ public relations	8
He who pays the piper, calls the tune? Examining Russia’s and Poland’s public diplomacy efforts to shape the international coverage of the Smolensk crash	8
Regenerative crisis, social media publics and Internet trolling: A cultural discourse approach	8
Inoculation theory and public relations	7
Public responses to nonprofit social media messages: The roles of message features and cause involvement	7
Explorations on mediated communication and beyond: Toward a theory of social media	7
Improving government communication and empowering rural communities: Combining public relations and development communication approaches	7
Negotiating crises interpretations: The global rhetorical arena of the 2018 migrant caravan “crisis”	7
Deny or bolster? A comparative study of crisis communication strategies between Trump and Cuomo in COVID-19	7
Engaging universe 4.0: The case for forming a public relations-strategic intelligence hybrid	7
Attenuating public skepticism: Effects of pre-crisis corporate engagement and post-crisis CSR initiatives on corporate evaluations	7
Understanding the differences between climate change deniers and believers’ knowledge, media use, and trust in related information sources	7
When transparent leadership communication motivates employee advocacy: Testing the mediator roles of employee attributions in CEO activism	7
Megaphoning effects of skepticism, cynicism, and situational motivation on an environmental CSR activity	7
Socially stigmatized company’s CSR efforts during the COVID-19 pandemic: The effects of CSR fit and perceived motives	7
Exploring the mediating role of government–public relationships during the COVID-19 pandemic: A model comparison approach	7

Public relations and public health: The importance of leadership and other lessons learned from “Understanding AIDS” in the 1980s	7
How media diet, partisan frames, candidate traits, and political organization-public relationship communication drive party reputation	6
Public-private partnerships: How institutional linkages help to build organizational legitimacy in an international environment	6
How responsiveness works in mainland China: Effects on institutional trust and political participation	6
Impacted publics’ perceptions of crisis communication decision making	6
Reinforcing and challenging whiteness through crisis communication: Proposing a discourse of community repair	6
New public segmentation for political public relations using political fandom: Understanding relationships between individual politicians and fans	6
Managing intractability: Wrestling with wicked problems and seeing beyond consensus in public relations	6
From “an open field” to established “waves”: Public relations scholarship through the lens of Public Relations Review	6
Measuring consumer digital engagement and political consumerism as outcomes of corporate political advocacy	6
“We are the land:” An analysis of cultural appropriation and moral outrage in response to Christian Dior’s Sauvage scandal	6
Engaging through stories: Effects of narratives on individuals’ skepticism toward corporate social responsibility efforts	6
Emotional intelligence and public relations: An empirical review	6
Exploring differences in crisis literacy and efficacy on behavioral responses during infectious disease outbreaks	6
Effectiveness of persuasive frames in advocacy videos	6
Organizing community: Activist public relations as place-making	6
Computer mediation vs. dialogic communication: How media affordances affect organization-public relationship building	6
Crisis communication: The mediating role of cognitive and affective empathy in the relationship between crisis type and crisis response strategy on post-crisis reputation and forgiveness	6
Fixing the barn door before the horse bolts: Effects of pre-crisis engagement and stealing thunder in crisis communication	6
Social License to Operate in Crowdfunding Campaigns	5
Understanding organizational and socio-cultural contexts: A communicative constitutive approach to social license to operate among top Hong Kong companies	5
Contingency theory informs relationship management: Exploring the contingent organization-public relationships (COPR) in a crisis of Mainland China	5
Restoring trust through transparency: Examining the effects of transparency strategies on police crisis communication in Mainland China	5
Changing Perspectives: Managerial and Legal Considerations Regarding Crisis Communication	5
Crisis and Emergency Risk Communication: FEMA’s Twitter use during the 2017 hurricane season	5
Dual modes of ‘Good will hunting’: Untangling the reputation and relationship correlations en route to foreign amity	5
Standing their ground: Southern white hegemonic defense of place through camouflaged narrative continuity	5
The dual-continuum approach: An extension of the contingency theory of strategic conflict management	5
Digitalization in public relations—Changing competences: A longitudinal analysis of skills required in PR job ads	5
The effect of relationship cultivation strategies on organizational reputation in conflict zones: The case of Yemeni private universities	5
Public relations and place branding: Friend, foe or just ignored? A systematic review	5
Conceptualizing and operationalizing alumni engagement: When conversational voice matters more than openness and assurances of legitimacy	5
Public relations in the new millennium: Towards a synoptic view of fifteen years of research in Public Relations Review in the 21st century (2000–2014)	5
Coping with workplace racial discrimination: The role of internal communication	5
Engagement in context: Making meaning of the Latino community health engagement process	5
Social media advocacy and gun violence: Applying the engagement model to nonprofit organizations’ communication efforts	5
Can strategic message framing mitigate the negative effects of skeptical comments against corporate-social-responsibility communication on social networking sites?	5
Through the lens of ethnicity: Semantic network and thematic analyses of United Airlines’ dragging crisis	5
The effects of consideration of future consequences and CSR fit in stigmatized industries: Perceived CSR motives as mediators	5
Apologies combined with other crisis response strategies: Do the fulfillment of individuals' needs to be heard and the timing of response message affect apology appropriateness?	5
Made by a human like you or me: Back to the Greek classics to further develop the rhetorical paradigm of public relations	5
U.S. Fortune 500’s stakeholders engagement during the COVID-19 pandemic: Evidence for proactive approaches	5
Constructing positive public relations in China: Integrating public relations dimensions, dialogic theory of public relations and the Chinese philosophical thinking of Yin and Yang	5
Increasing employee advocacy through supervisor motivating language: The mediating role of psychological conditions	5
What constitutes great IDEA? An examination of corporate diversity communication on facebook and external and internal stakeholder reactions	5
“I want to create change; I want to create impact”: Personal-activism narratives of Indigenous Australian women working in public relations	4
Putting empathic feelings into words during times of crisis: The impact of differential verbal empathy expressions on organizational reputation	4
OPR and its corruption of “publics”: A critique	4
“Are they allowed to do that?” Content and typology of corporate socio-political positioning on TWITTER. A study of DAX-30 companies in Germany	4
Integrated financial communication: Insights on the coordination and integration among investor relations and public relations departments of listed corporations in Germany, Austria and Switzerland	4
Critical humanism for public relations: Harnessing the synergy of gender, race and sexuality research	4
What fosters interorganizational frame convergence: Examining a semantic network during the opioid crisis	4
Internal crisis communication strategies: Contingency factors determining an accommodative approach	4
It is time that matters in crisis communication: The role of temporal distance and crisis threat appraisal	4
A public health crisis in the university: Impact of crisis response strategies on universities’ transparency and post-crisis relationships during COVID 19 pandemic	4
What counts amid contention? Measuring perceived intractable problems in public relations	4
What do we know about government public relations (GPR)? A systematic review of GPR in public relations literature	4
So sorry, now please watch: Identifying image repair strategies, sincerity and forgiveness in YouTubers’ apology videos	4
Explicating the public memory dialectic in public relations: The case of Donald Trump, The Oath Keepers, and January 6, 2021	4
Moral conflict and dynamic equilibrium: Public relations as strategic conflict management	4
Narrative counters: Understanding the efficacy of narratives in combating anecdote-based vaccine misinformation	4
Navigating the COVID-19 pandemic in the contingency framework: Antecedents and consequences of public’s stance toward the CDC	4
Reconceptualizing the self-efficacy construct in public relations research: The case of sojourners and their communicative behaviors	4
The state of internal communication in Latin America: An international Delphi study	4
The reputational benefits of instructing information: The first test of the revised model of reputation repair	4
The parallel power in organizations’ defense: Exploring faith-holders and their crisis communication	4