OOIR: Observatory of International Research

Papers

(The H4-Index of Journal of Services Marketing is 24. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-06-01 to 2025-06-01.)

Article	Citations
Editorial: the “nip and tuck” service framework: bright and dark side of beautification/modification services	78
In this together: the long-term effect of a collective crisis on the retail and service sector	48
User-defined ecosystems in health and social care	47
Improving health service design and delivery for men: does gender targeting matter?	46
From service to social innovation with a service-dominant logic approach	45
WOW, the make-up AR app is impressive: a comparative study between China and South Korea	42
Drivers of the experience value of mobile money transfer service: Senegaleseuser perspectives	41
Commentary: “Back to the future” or “trapped in the future”? The future of services practice and research	40
In-store augmented reality experiences and its effect on consumer perceptions and behaviour	38
Usage behavior of mHealth service users in Australia: do user demographics matter?	35
SDG commentary: service ecosystems with the planet - weaving the environmental SDGs with human services	34
Patient-centered care in practice: hospital and online primary care settings	33
Experience identification: connecting online engagement to offline loyalty	33
Unveiling barriers and opportunities for LGBTQIA+ customer’s financial well-being	33
Multisensory healing: transformative service encounters in nonpharmacological therapies for cancer patients’ well-being	29
Enhanced review facilitation service for C2C support: machine learning approaches	29
Linking person–job fit and intrinsic motivation to salespeople’s service innovative behavior	29
A voice for the silent: uncovering service exclusion practices	29
The impact of AI recommendation quality on service satisfaction: the moderating roles of standardization and customization	27
Service encounter and value co-creation in fundraising activities at the NPO sector	26
The sorrows of methods researchers	25
Witnessing justice in action: how emotions, moral identity and commitment shape third-party reactions to service recovery	25
Service experience lies in the eye of the beholder: contextualizing extant literature toward integrating eye-tracking in service research	25
Authenticity matters: investigating virtual tours’ impact on curiosity and museum visit intentions	24