International Journal of Retail & Distribution Management

Article	Citations
Consumer religiosity, cosmopolitanism and ethnocentrism in Indonesia	205
The acquirements of e-service quality in fashion e-storescapes: mediating effect in an S-O-R model	101
Offline-to-online and online-to-offline (a reciprocal O2O model): re-patronage in an omni-channel	65
Consumers' (ir)responsible shopping during emergencies: drivers and concerns	61
Guest editorial	57
Analysis of legal framework solutions to protect retail consumers	54
Aspects driving customers' intention to use automated purchasing processes	52
Revisiting the Big Middle: an fsQCA approach to unpack a large value market from a product specialist retailer's perspective	47
Improving the sales process of profitable perishable goods: an inventory control strategy in a planned economy	47
Exploring digitalisation at IKEA	44
Shopping app features: influencing the download and use intention	41
Identifying factors influencing purchase intention of sustainable luxury retailing products	38
Consumer patronage intention: role of multi-sensory and atmospheric experiences in retail	38
Customer service experience for a smart automated coffee vending machine	36
Packaging journey from retail to home: how the meaning of sustainability for colour transforms	35
Do customers evaluate the competence of SME retailers and retail chains differently in the context of online product presentations?	35
Understanding e-retailer characteristics and post-purchase behaviour: moderating role of confirmation	33
Beyond the myth: understanding women's impulsive retail footwear shopping	33
The way to authenticity is grounded – role of marketing communication cues in driving authenticity perceptions	31
Exploring institutional competing logic for sustainability implementation of retail chains	31
Is the whole greater than the sum of its parts? A vending retail study	30
How digital platforms affect the internationalisation of wine firms in China	30
Platform openness and value: the mediation effect of user interaction and psychological distance	30
Ease or excitement? Exploring how concept stores contribute to a retail portfolio	29
“Not tested on animals”: how consumers react to cruelty-free cosmetics proposed by manufacturers and retailers?	29

Being a retailer: narratives not on display	28
Transformative service research: a conceptual framework based on consumer's perspective	28
Do consumers always believe humans create better boxes than AI? The context-dependent role of recommender creativity	27
The design of retailers' online review systems – a systematic literature review and future research agenda	27
Why do consumers continue with e-grocery shopping? The role of motivations and environmental concerns in shaping behaviour	27
Fresh food online shopping repurchase intention: the role of post-purchase customer experience and corporate image	26
Overcoming barriers for sustainable fashion: bridging attitude-behaviour gap in retail	26
(Re)framing used goods: marketing strategies in second-hand retail	26
Space jam: how retail technologies are influencing store space production	26
Generational differences towards phygital services: insight from the retail banking industry	26
Transparency in corporate social responsibility communication on social media	26
Assessing the moderating effect of brick-and-mortar store on omnichannel retailing	25
Smart technologies for retailing: who, what, where and why	24
Showrooming: a retrospective and prospective review using the SPAR-4-SLR methodological framework	24
Sustainability-oriented commerce innovation: How does it influence consumer satisfaction?	24
Service quality and store design in retail competitiveness	23
Willingness-to-pay experimental model for Stackelberg dual channel pricing decision	23
Engaging the customer with augmented reality and employee services to enhance equity and loyalty	23
Omnichannel retailing: exploring future research avenues in retail marketing and distribution management	23
Measuring consumer perceptions of home-delivery convenience – the case of cargo bikes	22
Avatars’ impacts in retail: a study within regulatory engagement theory	21
Retailing during the COVID-19 lifecycle: a bibliometric study	21
Exploring how digital kiosk customer experience enhances shopping value, self-mental imagery and behavioral responses	20
The role of artificial intelligence in improving the omnichannel customer experience	19
Repurchase intention in a physical store: moderated mediating role of electronic word-of-mouth	19
Overall satisfaction formation across channels: an empirical study	18
Adoption of online streaming services: moderating role of personality traits	18
How the COVID-19 pandemic may accelerate millennials’ adoption of augmented reality	18
Enemies to frenemies: coopetition between online and offline retailers amidst crises	18
The role of retailers during brand scandals: insights from a case study	17
Private label partnerships with retailers: a risk or opportunity for producers?	17
Successful competence development for retail professionals: investigation of key mechanisms in informal learning	17
Product-as-a-service from B2C retailers' perspective: a framework of challenges and mitigations	17
Customer engagement through metaverse-empowered retail channels: role of personalization	17
A cross cultural examination of “off-price” fashion shopping	17
Examining consumers' perceptions of relationship value with retailers: a multi-method approach	17
How do cultural factors affect loyalty behaviour in retailing? The central role of social proximity	16
A meta-analytic comparison of scent effect between retailing and hospitality	16
Customer impulse shopping in airports	16
How footwear companies can use online CX to WOW customers	16
Guest editorial: Retailing 2020: a balance of technology and customer experience	16
Predictors of continuance intention of online food delivery services: gender as moderator	16
Developing a scale for gamified e-service quality in the e-retailing industry	15
Locally produced food for restaurants: a theoretical approach for the supply chain network design	15
Unpacking the influence of anthropomorphism and stereotypes on consumer attitude towards luxury brand	15
Analysing brand attachment for restaurant table booking mobile application	15
The impact of e-retail usage on relative retail patronage formation	15
Acceptance of in-store apps: factors that influence the intention to adopt location-based retail apps – insights from Germany	15
Invisible to influential: customer emotional labour’s impact on luxury services	14
The retail collaborative recommendations for personalized product recommendations	14

Goal congruence and shopping motivation influence for in-store mobile app	14
Retaining consumer engagement in online retail brand communities	14
Beliefs, flow and habit in continuance of over-the-top (OTT) platforms	14
Uncovering the gamified customer experience in the retail environment	14
When and whom should retailers offer price reductions in times of crisis?	14
Mall relevance, shoppers' well-being and mall loyalty: moderating role of social media celebrity	14
Guest editorial: How to connect producers and consumers: impacts of platforms on the design and the functioning of agri-food value chains?	13
Identifying value-creating aspects in luxury hotel services via third-party online reviews: a cross-cultural study	13
Perceived authenticity of online-only brands (OOBs): a quali-quantitative study with online consumers	13
Governing relationships: the direct and interactive role of perceived fairness in distribution channels	12
Small independent retailers: digitalize or disappear? An empirical study based on dynamic capabilities	12
Social relationships and communication as key characteristics of social franchising in Africa	12
Measuring consumer perceptions of online retail platform corporate sustainable development: a scale development and validation	12
Consumer reactions to packaging-free product dispensers: a variety of buyers' profiles to consider	12
Call it a customer club! How reward programme’s name impacts programme effectiveness	12
Adopting retail technology in crises: integrating TAM and prospect theory perspectives	12
Towards retail innovation and ambidexterity: insights from a Swedish retailer	11
Usability and responsiveness of artificial intelligence chatbot on online customer experience in e-retailing	11
Does environmental corporate social responsibility increase consumer loyalty?	11
The future of e-commerce? Understanding livestreaming commerce continuance usage	11
Study on online payments and e-commerce with SOR model	11
The online flow and its influence on awe experience: an AI-enabled e-tail service exploration	10
Influencing factors toward e-shoppers' adoption of green last-mile delivery	10
Post-pandemic revisit intentions: how shopping value and visit frequency matters	10
Can physical activity impact green retail consumption through moral reflection?	10
Omnichannel retailing and post-pandemic recovery: building a research agenda	9
Understanding the accessibility of retail mobile banking during the COVID-19 pandemic	9
Guest editorial	9
From personal to corporate social responsibility: (de)individuation in luxury retailing	9
Using humanness and design aesthetics to choose the “best” type of trust: a study of mobile banking in France	9
NFC m-payment as a driver for customer loyalty towards retailers amongst Generation Z	9
Planned or unplanned purchases? The effects of perceived values on omnichannel continuance intention	9
Understanding store-loyal customers’ mobile channel migration: a trust-transfer perspective	9
Negative eWOM and perceived credibility: a potent mix in consumer relationships	9
Bridging the information asymmetry in e-commerce: an intercultural perspective on sustainable clothing	8
Guest editorial: Retail reinvention through retaining customer engagement	8
Buyers-sellers’ value of courier services: assessment in the Indonesian C2C e-commerce	8
Guest editorial: Technology, people and sustainability: shaping a better retail future	8
Satellite imagery and machine learning for channel member selection	8
Exploring mobile commerce activities’ impact on retail firm performance	8
Wait time speeds up: effects of scent arousal on time perception in service marketing	8
It takes two to tango: A taxonomy of franchise success determinants	8
Deciphering factors that make a narcissistically loved salon brand	7
Advancing customer experience through service design in mega shopping malls	7
The different impact of utilitarian and hedonic attributes on web-based retail shopping behaviour through the lens of extended technology acceptance model	7
Assessing Malaysia and Indonesia as emerging retail markets: an institution-based view	7
Online impulse buying and cognitive appraisal theory: two countries comparison	7
Navigating the digital marketplace: perception, risks and webrooming intention	7
Global vs local: analysis of the consumer-brand relationships in India	7
Do goal orientations really influence performance?	6
Intention of mix-mode consumer shopping service adoption: a case in the retailing context	6
For prime customers only: consumer decision-making towards targeted mobile coupons	6
The pursuit of splendour: a recipe of psychological motivations driving conspicuous luxury consumption	6
From catalyst to burden: shopping malls and franchising in Brazil	6
Multichannel retailers' prominent attribute and product positioning strategies	6
The role of value co-creation on retailer loyalty and omni-channel shopping frequency	6
Potential determinants of consumers' intention to purchase 3D printed fashion products	6
Cashier-free checkout system: to improve in-store shopping experience	6
Unethical customer behaviour: causes and consequences	5
How does model type influence consumer and online fashion retailing?	5
Online VR store as a sustainable fashion retail space	5
Revealing governance forms: the case of French agrifood platforms	5
Amplifying commitment and word-of-mouth in fashion retailing through omni-channel experiences	5
Visual aesthetics and multisensory engagement in online food delivery services	5
Omnichannel retailing: does it empower consumers and influence patronage?	5
Understanding impulse buying in interest-based e-commerce: the role of content creativity	5
What is a retail brand - a systematic review of terms and definitions	5
Shopping behaviour of elderly consumers: change and stability during times of crisis	5
Internet of things platforms adoption in agriculture: comparative theoretical models	5
Unveiling retail omnichannel challenges: developing an omnichannel obstacles scale	5
Shopping motivation in consumer loyalty formation process: the case of Spanish retail	4
In or out? A field observational study on the placement of entertaining robots in retailing	4
Need for touch and online consumer decision making: the moderating role of emotional states	4
Drivers of showrooming behaviour: insights from integrated perspectives	4
A model for predicting consumer choice to shop in a new grocery store using the Theory of Planned Behaviour	4
Online versus offline: preferred retail choice for premium brand purchase	4
Are retailers leveraging in-store analytics? An exploratory study	4
The influence of perceived risks on millennials' intention to use m-payment for mobile shopping in Bangkok	4
Analysing flow experience on repurchase intention in e-retailing during COVID-19	4
Customer expectations of unattended grocery delivery services: mapping forms and determinants	4

Antecedents and consequences of satisfaction regarding apparel bought online during the COVID-19 pandemic	4
Consumer values in the Brazilian market for ethical cosmetics	4
Reviving the experiential store: the effect of scarcity and perceived novelty in driving word-of-mouth	3
Help wanted: attracting and keeping retail employees in today’s competitive market	3
Decisions of dual-channel fresh agricultural product supply chains based on information sharing	3
Retail practices for plant-based meat alternatives in Italy	3
The consequences of showrooming behaviour on customer satisfaction and loyalty	3
The cultural acceptance of digital food shopping: conceptualisation, scale development and validation	3
Food delivery app continuance: a dual model and segmentation approach	3
Service quality dimensions in the manufacturer–distributor dyadic relationship: manufacturer-to-distributor context	3
Values that drive desire: examining determinants of mobile promotion satisfaction	3
Understanding the role of anticipated loss and gain during consumer competition: the moderation of purchase importance and prior brand attitude	3
Impact of certification information on consumer behaviour in hybrid retail platforms: empirical evidence from JD.com	3
Understanding customer-perceived values for apparel retailing in India	3
Exploring omnichannel strategies: a path to improve customer experiences	3
Long-term changes in consumers' shopping behavior post-pandemic: an exploratory study	3
Factors influencing technology adoption amongst small retailers: insights from thematic analysis	3
Online grocery services evolution and trends: a bibliometric approach	3
Exploring the role of augmented reality in online impulse behaviour	3
Advance selling strategy of fresh products under two contracts	3
Quality improvement in retail-distribution of Saudi thobe using six-sigma	3
Reassuringly British: consumer engagement with domestic products and brands	3
A qualitative comparative study of Japanese fashion brands via profiling young shoppers	3
Neophobia of private labels “Won’t buy it, never tried it!”	3
Drivers of formal and informal retail patronage in emerging markets	3
Creating memorable shopping experiences to meet phygital customers' needs: evidence from sporting goods stores	3
Digital transformation of supply chain management in retail and e-commerce	3
Mobile devices usage in retail settings: gender and generation preferences	3
Digital technology-empowered omnichannel integration: a review and research agenda	3
Terroir store brand authenticity	3
Virtual shopping: segmenting consumer attitudes towards augmented reality as a shopping tool	3
Grocery retailer's brand performances from brand personalities and marketing offerings	3
Recycle signs and recycling shopping behaviour in retail stores	3
Resilience of an evolved retail agglomeration: case of rural periodic markets in emerging economies	3