International Journal of Retail & Distribution Management

Article	Citations
Revisiting the Big Middle: an fsQCA approach to unpack a large value market from a product specialist retailer's perspective	89
The design of retailers' online review systems – a systematic literature review and future research agenda	87
Customer privacy concerns in the omnichannel consumer journey	85
The way to authenticity is grounded  – role of marketing communication cues in driving authenticity perceptions	84
Online live streaming interaction: development and validation of a measurement scale	66
Willingness-to-pay experimental model for Stackelberg dual channel pricing decision	59
Consumer values and word-of-mouth: an empirical study of the second-hand fashion retail market	59
Offline-to-online and online-to-offline (a reciprocal O2O model): re-patronage in an omni-channel	59
Increasing fabric perception accuracy of consumers in online fashion retailing	56
Optimising human-robot collaboration for efficiency in retail warehousing	55
Beyond the myth: understanding women's impulsive retail footwear shopping	55
The dark gap in socially irresponsible consumption among generations: fast fashion retail	52
Planned or unplanned purchases? The effects of perceived values on omnichannel continuance intention	51
Customer engagement through metaverse-empowered retail channels: role of personalization	51
Consumers’ attitudes toward virtual try-on technology: an extended TAM model	50
The retail collaborative recommendations for personalized product recommendations	49
Consumer reactions to packaging-free product dispensers: a variety of buyers' profiles to consider	46
Guest editorial: How to connect producers and consumers: impacts of platforms on the design and the functioning of agri-food value chains?	46
Market dynamics of reselling platforms: a two-sided market analysis	46
The impact of e-retail usage on relative retail patronage formation	45
Analysing brand attachment for restaurant table booking mobile application	44
Competition or co-opetition? The impact of cross-channel spillovers on horizontal-sourcing decisions	42
A model for predicting consumer choice to shop in a new grocery store using the Theory of Planned Behaviour	36
The online flow and its influence on awe experience: an AI-enabled e-tail service exploration	36
The role of value co-creation on retailer loyalty and omni-channel shopping frequency	36

AI influencers' humanlikeness, trust and relationships among female consumers	35
It takes two to tango: A taxonomy of franchise success determinants	34
Online impulse buying and cognitive appraisal theory: two countries comparison	34
Advancing customer experience through service design in mega shopping malls	33
The pursuit of splendour: a recipe of psychological motivations driving conspicuous luxury consumption	33
Drivers of consumer emotion and recommendation in mobile grocery applications	32
From third places to delivery-only: theoretical insights into dark servicescapes	31
Service quality dimensions in the manufacturer–distributor dyadic relationship: manufacturer-to-distributor context	30
Mobile devices usage in retail settings: gender and generation preferences	30
Advance selling strategy of fresh products under two contracts	29
Neophobia of private labels “Won’t buy it, never tried it!”	28
Resilience of an evolved retail agglomeration: case of rural periodic markets in emerging economies	28
Understanding customer experience and engagement in digital assistant-based retail interactions	28
Service-dominant logic: reframing category captainship and retailer category management	27
Cyber-physical Internet driving sustainable Logistics 5.0: a comprehensive study	25
Unlocking commitment, continuance and recommendation intentions for a food delivery application brand	25
Profiling consumers for their shopping motivations in modern retail formats in Oman	25
Extrinsic and intrinsic motives: panic buying and impulsive buying during a pandemic	24
Guest editorial: Building resilience in retail for the post COVID world – marketing and operations perspectives	23
Self-recovery after self-service technology failures: do motivations and self-efficacy matter?	23
Social CRM and reciprocal behaviour among Latin American consumers	22
Investigating crowd logistics platform operations for local food distribution	22
Auditing state-owned enterprise through predictive analytics and function transformation	22
The effect of retail shelf position on private-label brand evaluations	22
Is the whole greater than the sum of its parts? A vending retail study	21
Understanding customer collaboration with virtual agents: service task as a moderator	21
Need for cognitive closure and mobile personalization: a cluster analysis	21
The acquirements of e-service quality in fashion e-storescapes: mediating effect in an S-O-R model	21
Understanding the implementation of retail self-service check-out technologies using necessary condition analysis	21
Understanding cross-buying in omnichannel retail: an experiential learning theory perspective	20
Service quality and store design in retail competitiveness	20
Platform openness and value: the mediation effect of user interaction and psychological distance	19
Do consumers always believe humans create better boxes than AI? The context-dependent role of recommender creativity	19
Understanding e-retailer characteristics and post-purchase behaviour: moderating role of confirmation	19
Guest editorial: Sustainable fashion: challenges and perspectives to enhance product visibility, distribution requirements, and market access	19
Retraction notice: Identifying factors influencing purchase intention of sustainable luxury retailing products	18
Can physical activity impact green retail consumption through moral reflection?	18
Highly autonomous AI impact on the demand for physical goods	18
Aspects driving customers' intention to use automated purchasing processes	18
Unpacking the influence of anthropomorphism and stereotypes on consumer attitude towards luxury brand	18
Small independent retailers: digitalize or disappear? An empirical study based on dynamic capabilities	17
The future of e-commerce? Understanding livestreaming commerce continuance usage	17
Locally produced food for restaurants: a theoretical approach for the supply chain network design	16
Revitalizing retail through sustainable retail practices: a systematic literature review	16
How do cultural factors affect loyalty behaviour in retailing? The central role of social proximity	16
Retail practices for plant-based meat alternatives in Italy	16
Adopting retail technology in crises: integrating TAM and prospect theory perspectives	16
Cooperative showroom deployment considering consumer one-stop comparison shopping behaviour	16
Revealing governance forms: the case of French agrifood platforms	16
How footwear companies can use online CX to WOW customers	16

A cross cultural examination of “off-price” fashion shopping	16
Internet of things platforms adoption in agriculture: comparative theoretical models	15
Buyers-sellers’ value of courier services: assessment in the Indonesian C2C e-commerce	15
Understanding the role of anticipated loss and gain during consumer competition: the moderation of purchase importance and prior brand attitude	15
From personal to corporate social responsibility: (de)individuation in luxury retailing	15
Drivers of formal and informal retail patronage in emerging markets	15
Wait time speeds up: effects of scent arousal on time perception in service marketing	15
Barriers to transparency and information sharing in manufacturer–distributor relationships: an Indian FMCG context	15
Expression of concern: Customers' online shopping intention by watching AI-based deepfake advertisements	15
The different impact of utilitarian and hedonic attributes on web-based retail shopping behaviour through the lens of extended technology acceptance model	15
The cultural acceptance of digital food shopping: conceptualisation, scale development and validation	15
Terroir store brand authenticity	14
Understanding customer-perceived values for apparel retailing in India	14
Interplay of multiple labels and willingness to pay	14
Managing consumer trust in e-commerce: evidence from advanced versus emerging markets	14
Beyond handy: continued intention towards using same-day delivery shopping apps	13
Food delivery app continuance: a dual model and segmentation approach	13
Consumer response to store-related stimuli in a crisis: evidence from Japan and Croatia	13
Grocery retailer's brand performances from brand personalities and marketing offerings	13
Mitigating the spillover effect of intra-channel conflict on cross-channel conflict: evidence from China	13
Beyond clickstream: web analytics and session duration in E-commerce conversion	13
Using chatbots in e-retailing – how to mitigate perceived risk and enhance the flow experience	12
Pricing practices and organizational fairness on the long-term orientation of franchisees	12
COVID-19-induced shopping behavioural shifts justifying pandemic as ‘defining moment’ for generation Z	12
Economy or premium? A systematic review of factors influencing retailers’ own product brand strategies	12
Grocery delivery platforms: repurchase and positive word-of-mouth drivers	12
Can unrealistic shopping evoke creative consumption in the metaverse?	12
Original-box vs. box-free: display methods in agricultural retailing	11
Importance and conditions of effectiveness of CSR communications in franchise networks	11
Predictable inventory management within dairy supply chain operations	11
The distance between sustainability store image and store identity inside grocery stores	11
Conviction and online purchase intention towards apparel in online environment	11
How shopping habits change with artificial intelligence: smart speakers' usage intention	11
Retraction notice for IJRDM-02-2023-0076	10
Customer engagement in a retail setting: an examination of antecedents and outcomes	10
Feature importance of e-consumers behaviour and perceived risk in retailing	10
Optimizing collaborative models for consumer electronics tiered repair services	10
Strengthening journey satisfaction through effective customer journey design for omnichannel retailing	10
Eco or ego? Promoting second-hand luxury consumption using message appeals	10
Why buy used? Motivators and barriers for re-commerce luxury fashion	10
Perceived experiential value and continued use intention of e-retail chatbots	10
Enabling competitiveness in home-delivery through sustainable packaging logistics	10
Influence of showrooming and price matching strategy to combat showrooming under different costs	10
Investigating drone adoption in distribution and supply chain: a technological-organisational-environmental framework	10
Analysis of legal framework solutions to protect retail consumers	9
The role of artificial intelligence in improving the omnichannel customer experience	9
Optimising omnichannel: the case of South African fashion retail	9
Sustainability-oriented commerce innovation: How does it influence consumer satisfaction?	9
Engaging the customer with augmented reality and employee services to enhance equity and loyalty	9
Augmented reality's perceived immersion effect on the customer shopping process: decision-making quality and privacy concerns	9
Corrigendum: Store disorderliness effect: shoppers' competitive behaviours in a fast-fashion retail store	9
Consumer patronage intention: role of multi-sensory and atmospheric experiences in retail	9
Omnichannel technology failures: sources, recovery and perceived risk	8
Customer impulse shopping in airports	8
Study on online payments and e-commerce with SOR model	8
Product-as-a-service from B2C retailers' perspective: a framework of challenges and mitigations	8
Retaining consumer engagement in online retail brand communities	8
Guest editorial: Retail reinvention through retaining customer engagement	8
Anti-food waste apps as drivers of shopping value and well-being	8
Developing a scale for gamified e-service quality in the e-retailing industry	8
Predictors of continuance intention of online food delivery services: gender as moderator	8
Mall relevance, shoppers' well-being and mall loyalty: moderating role of social media celebrity	8
Channel disintegration: a hidden key to customer satisfaction and vendor lock-in	7
Exploring the intellectual and conceptual structure of small retail research through a bibliometric analysis	7
Importance of AI attributes in Indian retail stores: a conjoint analysis approach	7
Potential determinants of consumers' intention to purchase 3D printed fashion products	7
Navigating the digital marketplace: perception, risks and webrooming intention	7
Publisher’s Note	7
Persuasive social eWOM in webrooming: mediational role of motivation to touch	7
Do goal orientations really influence performance?	7
Reassuringly British: consumer engagement with domestic products and brands	7
The emotional side of price: reference price as a decision maker in consumer purchase	7
Online grocery services evolution and trends: a bibliometric approach	6
Does ICT contribute to bootstrapping SOSI? Evidence in retailing	6
The impact of augmented reality on retail dynamics	6
How brick-and-mortar retailers and grocery delivery platforms influence purchase intention?	6
From regrets to returns: how interaction quality and store image shape store revisit intentions	6
Sustainability-framed categories within fashion retail platforms: effects on retail authenticity and purchase intention	6
Exploring omnichannel strategies: a path to improve customer experiences	6
Leadership essential to steer success within the retail sector	6

Understanding technology paradoxes in local food retailing	6
A qualitative comparative study of Japanese fashion brands via profiling young shoppers	6
Recycle signs and recycling shopping behaviour in retail stores	6
Do AI traits shape value-in-use across the retail customer journey?	6
Visual attention and product interaction: a neuroscientific study on purchase across two product categories in a virtual store	6
Exploring personal savings versus hedonic consumption in the new normal	6
Impact of certification information on consumer behaviour in hybrid retail platforms: empirical evidence from JD.com	6
User satisfaction and continued usage intention of near-expired food apps of convenience store chains	5
Customer service experience for a smart automated coffee vending machine	5
How digital platforms affect the internationalisation of wine firms in China	5
FOMO and green service purchase intentions: a stimulus-organism-response perspective	5
Product information failures on websites and their impact on mobile shopping behaviour	5
Omnichannel and consumer and retailer perceived risks and benefits: a review	5
Green messaging strategies: shaping green consumption behavior in fashion retail	5
Showrooming: a retrospective and prospective review using the SPAR-4-SLR methodological framework	5
Repurchase intention in a physical store: moderated mediating role of electronic word-of-mouth	5
Introduction and outsourcing strategy of processed fresh produce	5
Guest editorial: The new age of retailing: rethink, reconnect, revive	5
Measuring consumer perceptions of home-delivery convenience – the case of cargo bikes	5
“Insights from B2B buying behaviour and customer service value trends: a systematic review”	5
Should supplier utilise a private direct channel? A contract mechanism	5
Goal congruence and shopping motivation influence for in-store mobile app	5
AI-generated inclusive packaging: bridging consumer well-being and branding outcomes	5