OOIR: Observatory of International Research

Papers

(The TQCC of International Journal of Retail & Distribution Management is 13. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-04-01 to 2025-04-01.)

Article	Citations
Consumer religiosity, cosmopolitanism and ethnocentrism in Indonesia	205
The acquirements of e-service quality in fashion e-storescapes: mediating effect in an S-O-R model	101
Offline-to-online and online-to-offline (a reciprocal O2O model): re-patronage in an omni-channel	65
Consumers' (ir)responsible shopping during emergencies: drivers and concerns	61
Guest editorial	57
Analysis of legal framework solutions to protect retail consumers	54
Aspects driving customers' intention to use automated purchasing processes	52
Improving the sales process of profitable perishable goods: an inventory control strategy in a planned economy	47
Revisiting the Big Middle: an fsQCA approach to unpack a large value market from a product specialist retailer's perspective	47
Exploring digitalisation at IKEA	44
Shopping app features: influencing the download and use intention	41
Identifying factors influencing purchase intention of sustainable luxury retailing products	38
Consumer patronage intention: role of multi-sensory and atmospheric experiences in retail	38
Customer service experience for a smart automated coffee vending machine	36
Packaging journey from retail to home: how the meaning of sustainability for colour transforms	35
Do customers evaluate the competence of SME retailers and retail chains differently in the context of online product presentations?	35
Beyond the myth: understanding women's impulsive retail footwear shopping	33
Understanding e-retailer characteristics and post-purchase behaviour: moderating role of confirmation	33
Exploring institutional competing logic for sustainability implementation of retail chains	31
The way to authenticity is grounded – role of marketing communication cues in driving authenticity perceptions	31
Platform openness and value: the mediation effect of user interaction and psychological distance	30
Is the whole greater than the sum of its parts? A vending retail study	30
How digital platforms affect the internationalisation of wine firms in China	30
“Not tested on animals”: how consumers react to cruelty-free cosmetics proposed by manufacturers and retailers?	29
Ease or excitement? Exploring how concept stores contribute to a retail portfolio	29

Being a retailer: narratives not on display	28
Transformative service research: a conceptual framework based on consumer's perspective	28
The design of retailers' online review systems – a systematic literature review and future research agenda	27
Why do consumers continue with e-grocery shopping? The role of motivations and environmental concerns in shaping behaviour	27
Do consumers always believe humans create better boxes than AI? The context-dependent role of recommender creativity	27
(Re)framing used goods: marketing strategies in second-hand retail	26
Space jam: how retail technologies are influencing store space production	26
Generational differences towards phygital services: insight from the retail banking industry	26
Transparency in corporate social responsibility communication on social media	26
Fresh food online shopping repurchase intention: the role of post-purchase customer experience and corporate image	26
Overcoming barriers for sustainable fashion: bridging attitude-behaviour gap in retail	26
Assessing the moderating effect of brick-and-mortar store on omnichannel retailing	25
Showrooming: a retrospective and prospective review using the SPAR-4-SLR methodological framework	24
Sustainability-oriented commerce innovation: How does it influence consumer satisfaction?	24
Smart technologies for retailing: who, what, where and why	24
Willingness-to-pay experimental model for Stackelberg dual channel pricing decision	23
Engaging the customer with augmented reality and employee services to enhance equity and loyalty	23
Omnichannel retailing: exploring future research avenues in retail marketing and distribution management	23
Service quality and store design in retail competitiveness	23
Measuring consumer perceptions of home-delivery convenience – the case of cargo bikes	22
Retailing during the COVID-19 lifecycle: a bibliometric study	21
Avatars’ impacts in retail: a study within regulatory engagement theory	21
Exploring how digital kiosk customer experience enhances shopping value, self-mental imagery and behavioral responses	20
Repurchase intention in a physical store: moderated mediating role of electronic word-of-mouth	19
The role of artificial intelligence in improving the omnichannel customer experience	19
How the COVID-19 pandemic may accelerate millennials’ adoption of augmented reality	18
Enemies to frenemies: coopetition between online and offline retailers amidst crises	18
Overall satisfaction formation across channels: an empirical study	18
Adoption of online streaming services: moderating role of personality traits	18
Product-as-a-service from B2C retailers' perspective: a framework of challenges and mitigations	17
Customer engagement through metaverse-empowered retail channels: role of personalization	17
A cross cultural examination of “off-price” fashion shopping	17
Examining consumers' perceptions of relationship value with retailers: a multi-method approach	17
The role of retailers during brand scandals: insights from a case study	17
Private label partnerships with retailers: a risk or opportunity for producers?	17
Successful competence development for retail professionals: investigation of key mechanisms in informal learning	17
Customer impulse shopping in airports	16
How footwear companies can use online CX to WOW customers	16
Guest editorial: Retailing 2020: a balance of technology and customer experience	16
Predictors of continuance intention of online food delivery services: gender as moderator	16
How do cultural factors affect loyalty behaviour in retailing? The central role of social proximity	16
A meta-analytic comparison of scent effect between retailing and hospitality	16
Unpacking the influence of anthropomorphism and stereotypes on consumer attitude towards luxury brand	15
Analysing brand attachment for restaurant table booking mobile application	15
The impact of e-retail usage on relative retail patronage formation	15
Acceptance of in-store apps: factors that influence the intention to adopt location-based retail apps – insights from Germany	15
Developing a scale for gamified e-service quality in the e-retailing industry	15
Locally produced food for restaurants: a theoretical approach for the supply chain network design	15
Retaining consumer engagement in online retail brand communities	14
Beliefs, flow and habit in continuance of over-the-top (OTT) platforms	14

Uncovering the gamified customer experience in the retail environment	14
When and whom should retailers offer price reductions in times of crisis?	14
Mall relevance, shoppers' well-being and mall loyalty: moderating role of social media celebrity	14
Invisible to influential: customer emotional labour’s impact on luxury services	14
The retail collaborative recommendations for personalized product recommendations	14
Goal congruence and shopping motivation influence for in-store mobile app	14
Identifying value-creating aspects in luxury hotel services via third-party online reviews: a cross-cultural study	13
Perceived authenticity of online-only brands (OOBs): a quali-quantitative study with online consumers	13
Guest editorial: How to connect producers and consumers: impacts of platforms on the design and the functioning of agri-food value chains?	13