OOIR: Observatory of International Research

Papers

(The TQCC of International Journal of Retail & Distribution Management is 12. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-05-01 to 2024-05-01.)

Article	Citations
Usability and responsiveness of artificial intelligence chatbot on online customer experience in e-retailing	115
Understanding the customer psychology of impulse buying during COVID-19 pandemic: implications for retailers	111
Millennials' attitude toward chatbots: an experimental study in a social relationship perspective	111
Impact of perceived value on the satisfaction of supermarket customers: developing country perspective	62
Augmented reality in online retailing: a systematic review and research agenda	54
Enhancing consumers' pro-environmental purchase intentions: the moderating role of environmental concern	47
Understanding consumers’ trust in social media marketing environment	44
Understanding consumers' showrooming behaviour: a stimulus–organism–response (S-O-R) perspective	43
A moderated mediating mechanism of omnichannel customer experiences	41
Understanding the virtual tours of retail stores: how can store brand experience promote visit intentions?	41
Omnichannel retailing and post-pandemic recovery: building a research agenda	39
Analysing flow experience on repurchase intention in e-retailing during COVID-19	37
Artificial intelligence in retail: applications and value creation logics	37
The role of social embarrassment, sustainability, familiarity and perception of hygiene in second-hand clothing purchase experience	36
Consumers' perceptions and responses towards online retailers' CSR	35
How to design fashion retail's virtual reality platforms	34
A further approach in omnichannel LSQ, satisfaction and customer loyalty	34
Long-term changes in consumers' shopping behavior post-pandemic: an exploratory study	33
Determining behavioural differences of Y and Z generational cohorts in online shopping	33
Consumers' influence on the greening of distribution – exploring the communication between logistics service providers, e-tailers and consumers	31
Data-driven digital advertising: benefits and risks of online behavioral advertising	30
Artificial intelligence in the fashion industry: consumer responses to generative adversarial network (GAN) technology	29
On-demand food delivery: investigating the economic performances	29
Choice of prevailing delivery methods in e-grocery: a stated preference ranking experiment	28
Impact of attitude towards a region on purchase intention of regional products: the mediating effects of perceived value and preference	28

Barriers in omnichannel retailing returns: a conceptual framework	28
Augmented reality in retail: a systematic review of research foci and future research agenda	27
Engaging shoppers through mobile apps: the role of gamification	27
Integrated store service quality measurement scale in omni-channel retailing	26
Impulse buying behaviour in omnichannel retail: an approach through the stimulus-organism-response theory	25
Consumer decision-making in a retail store: the role of mental imagery and gender difference	24
Extrinsic and intrinsic motives: panic buying and impulsive buying during a pandemic	24
An analysis of factors influencing omnichannel retailing adoption using ISM-DEMATEL approach: an Indian perspective	24
Increasing sustainable consumption: message framing and in-store technology	24
Fresh food online shopping repurchase intention: the role of post-purchase customer experience and corporate image	23
Predictors of continuance intention of online food delivery services: gender as moderator	23
Understanding the transformation toward omnichannel logistics in grocery retail: a dynamic capabilities perspective	22
Fortune favours the digitally mature: the impact of digital maturity on the organisational resilience of SME retailers during COVID-19	22
An integrated model of consumers' intention to buy second-hand clothing	22
The mediating effect of consumer empowerment in omni-channel retailing	21
Does environmental corporate social responsibility increase consumer loyalty?	21
Consumer responses to online fashion renting: exploring the role of cultural differences	21
Consumers’ decision to boycott “unethical” products: the role of materialism/post materialism	21
A model of adoption of AR-based self-service technologies: a two country comparison	21
Success factors driving consumer reuse intention of mobile shopping application channel	20
Consumer cross-channel behaviour: is it always planned?	20
The influence of showrooming on Millennial generational cohorts online shopping behaviour	20
“Not tested on animals”: how consumers react to cruelty-free cosmetics proposed by manufacturers and retailers?	20
Omnichannel retailing: does it empower consumers and influence patronage?	20
Purchase intention through mobile applications: a customer experience lens	19
The future of e-commerce? Understanding livestreaming commerce continuance usage	18
Exploring the role of augmented reality in online impulse behaviour	18
Unpacking brand loyalty in retailing: a three-dimensional approach to customer–brand relationships	18
A meaning-based framework for customer loyalty	18
Retail store environment, store attachment and customer citizenship behaviour	17
The influence of mobile application design features on users' stickiness intentions as mediated by emotional response	17
Store disorderliness effect: shoppers' competitive behaviours in a fast-fashion retail store	17
The impact of mall personality and shopping value on shoppers' well-being: moderating role of compulsive shopping	16
In or out? A field observational study on the placement of entertaining robots in retailing	16
Tracking technology diffusion in-store: a fashion retail perspective	16
Designing a memorable in-store customer shopping experience: practical evidence from sports equipment retailers	16
Entrepreneurial capacity-building in HEIs for embedding entrepreneurship and enterprise creation – a tripartite approach	16
Dynamic capabilities in the realisation of omnichannel retailing	16
Mobile word of mouth (m-WOM): analysing its negative impact on webrooming in omnichannel retailing	15
Understanding the accessibility of retail mobile banking during the COVID-19 pandemic	15
Understanding in-store interactive technology use: a uses and gratifications theory (UGT) perspective	15
Norms, consumer social responsibility and fair trade product purchase intention	15
Using chatbots in e-retailing – how to mitigate perceived risk and enhance the flow experience	15
In-store marketing of private labels: applying cue utilisation theory	14
Adoption of online streaming services: moderating role of personality traits	14
How augmented reality can enhance fashion retail: a UX design perspective	14
Factors influencing technology adoption amongst small retailers: insights from thematic analysis	14
E-retailer cognitive and emotional relationship quality: their experiential antecedents and differential impact on brand evangelism	14
Cross-channel spillover effect of price promotion in fashion	14
Pay to play in freemium mobile games: a compensatory mechanism	13

Online versus offline: preferred retail choice for premium brand purchase	13
Engaging with omnichannel brands: the role of consumer empowerment	13
How sales promotion display affects customer shopping intentions in retails	13
The transformative and evolutionary approach of omnichannel in retail companies: insights from multi-case studies in Portugal	13
Industry 4.0 enablers in retailing: a literature review	13
The relationship between retailer app use, perceived shopping value and loyalty: the moderating role of deal proneness	12
Virtual shopping: segmenting consumer attitudes towards augmented reality as a shopping tool	12
How the COVID-19 pandemic may accelerate millennials’ adoption of augmented reality	12
Role of psychological and technological attributes on customer conversion to use food ordering apps	12
Food delivery app continuance: a dual model and segmentation approach	12
Drivers of showrooming behaviour: insights from integrated perspectives	12
E-tailers adaptation during early stages of “social distancing causing crises”: an exploratory study	12
Mitigating demand risk of durable goods in online retailing	12
Digital healthcare retail: role of presence in creating patients' experience	12
Customer expectations of unattended grocery delivery services: mapping forms and determinants	12