International Journal of Contemporary Hospitality Management

Papers
(The H4-Index of International Journal of Contemporary Hospitality Management is 58. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-07-01 to 2025-07-01.)
ArticleCitations
Fostering customer-oriented constructive deviance: the influence of moral emotions and moral disengagement552
Customer experience in the hotel industry: a systematic literature review and research agenda307
Growing the pie: an examination of coopetition benefits in the US lodging industry249
Does perceived overqualification lead employees to further knowledge hiding? The role of relative deprivation and ego depletion190
Drivers and interrelationships of three types of pro-environmental behaviors in the workplace181
Why do hotels go green? Understanding TripAdvisor GreenLeaders participation163
Tokenism in the workplace: does brand activism benefit LGBTQ+ employees in the hospitality industry?158
Guest editorial: The sharing economy in a post-pandemic world134
Risk or benefit? Economic and sociocultural impact of P2P accommodation on community resilience, consumer perception and behavioral intention133
Live streaming in hospitality and tourism: a hybrid systematic review and way forward131
Employing the houseless as corporate social responsibility126
A novel approach to online review analysis: integrating theory of planned behavior and machine learning techniques123
Humility breeds creativity: the moderated mediation model of leader humility and subordinates’ creative service performance in hospitality121
Customer acceptance of humanoid service robots in hotels: moderating effects of service voluntariness and culture114
Women empowerment in restaurants: effects of femvertising, purplewashing and feminist identity on consumers’ willingness to pay a premium114
The double-edged sword effect of artificial intelligence awareness among hotel employees112
Can AI robots foster social inclusion? Exploring the role of immersive augmentation in hospitality104
Online food delivery research: a systematic literature review103
Guest editorial102
What drives Millennials and Generation Z to adopt cryptocurrency for hotel payments?99
Build trust, they will come: the case of casino high rollers!95
Impact of the length of stay at hotels on online reviews94
Hotel experiences during the COVID-19 pandemic: high-touch versus high-tech92
Customer responses to the Airbnb platform: the role of Airbnb experience and memorability89
Utilitarian vs hedonic roles of service robots and customer stereotypes: a person–environment fit theory perspective88
Effects of metaverse experience on behavioral intention of visitors: moderating role of similarity between virtual and real experience87
Cultural perceptions of ethical leadership and its effect on intention to leave in the independent hotel industry87
The internet of things in upscale hotels: its impact on guests’ sensory experiences and behavior85
Financial performance assessment of branded and non-branded hotel companies. Analysis of the Portuguese case83
Enhancing intellectual experiences for users: a multidimensional model of humanoid service robots in hospitality and tourism83
Top management team gender diversity and firm risk-taking in the hospitality industry81
Supervisor incivility and turnover intention of the employees in the hospitality industry of China80
Viewing hospitality from an interdisciplinary lens: a systematic review of 30-year research on hospitality in health care79
Diversity, equity and inclusion in employee-queer customer interactions in the hospitality service setting: including multiple stakeholders’ perspectives78
Spatial structure and influencing factors of an emerging wine tourism network: a case study of the Ningxia wine region77
Building “causal realism” in experimental studies within hospitality and tourism75
Generative AI in international hotel marketing: impacts on employee creativity and performance73
Indoor air quality monitoring and management in hospitality: an overarching framework73
How organizational justice in the hospitality industry influences proactive customer service performance through general self-efficacy72
The past, present, and future of AI in hospitality and tourism: a bibliometric analysis72
A triadic model of job retention and turnover dynamics in the hospitality industry70
A systematic review of empirical studies of pro-environmental behavior in hospitality and tourism contexts70
What are the drawbacks of advanced technology in hospitality and tourism sphere?68
Empowering leadership in hospitality and tourism management: a systematic literature review68
Can customer participation promote hospitality frontline employees’ extra-role service behavior?68
From the final frontier to the metaverse: exploring the role of sharing economy principles in revolutionizing space tourism66
Interactive CSR campaign and symbolic brand benefits: a moderated mediation model of brand trust and self-congruity in the restaurant industry66
Examining the pathway linking workplace incivility and employee well-being: a study among frontline hotel employees in India65
COVID-19 pandemic and hotel property performance64
Understanding the drivers of consumers’ acceptance and use of service robots in the hotel industry64
Consumer intention to use service robots: a cognitive–affective–conative framework64
Cognitive–analytical and emotional–social tasks achievement of service robots through human–robot interaction63
Effects of history, location and size of ethnic enclaves and ethnic restaurants on authentic cultural gastronomic experiences63
Navigating the generative AI travel landscape: the influence of ChatGPT on the evolution from new users to loyal adopters62
Is it the end of the technology acceptance model in the era of generative artificial intelligence?62
Ex post i-deals, work-life balance, and work well-being in the hospitality industry: the moderating role of gender62
The future of transformative events: an event leaders’ perspective61
The influence of perceived organizational exploitation on frontline hospitality employees’ workplace deviance: an organizational justice perspective58
Special Issues in hospitality and tourism management journals58
Defining and establishing a restaurant wine culture58
Experience of shame in service failure context among restaurant frontline employees: does industry tenure matter?58
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