OOIR: Observatory of International Research

Papers

(The H4-Index of International Journal of Contemporary Hospitality Management is 59. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-06-01 to 2025-06-01.)

Article	Citations
Fostering customer-oriented constructive deviance: the influence of moral emotions and moral disengagement	518
Growing the pie: an examination of coopetition benefits in the US lodging industry	293
Tokenism in the workplace: does brand activism benefit LGBTQ+ employees in the hospitality industry?	223
Women empowerment in restaurants: effects of femvertising, purplewashing and feminist identity on consumers’ willingness to pay a premium	184
Guest editorial: The sharing economy in a post-pandemic world	172
Risk or benefit? Economic and sociocultural impact of P2P accommodation on community resilience, consumer perception and behavioral intention	153
Live streaming in hospitality and tourism: a hybrid systematic review and way forward	152
The double-edged sword effect of artificial intelligence awareness among hotel employees	130
Does perceived overqualification lead employees to further knowledge hiding? The role of relative deprivation and ego depletion	129
Why do hotels go green? Understanding TripAdvisor GreenLeaders participation	125
Customer experience in the hotel industry: a systematic literature review and research agenda	123
Employing the houseless as corporate social responsibility	120
A novel approach to online review analysis: integrating theory of planned behavior and machine learning techniques	115
Online food delivery research: a systematic literature review	111
Drivers and interrelationships of three types of pro-environmental behaviors in the workplace	110
Can AI robots foster social inclusion? Exploring the role of immersive augmentation in hospitality	109
Humility breeds creativity: the moderated mediation model of leader humility and subordinates’ creative service performance in hospitality	99
Guest editorial	99
Customer acceptance of humanoid service robots in hotels: moderating effects of service voluntariness and culture	99
Cultural perceptions of ethical leadership and its effect on intention to leave in the independent hotel industry	98
What drives Millennials and Generation Z to adopt cryptocurrency for hotel payments?	94
A triadic model of job retention and turnover dynamics in the hospitality industry	92
Build trust, they will come: the case of casino high rollers!	90
The internet of things in upscale hotels: its impact on guests’ sensory experiences and behavior	88
Financial performance assessment of branded and non-branded hotel companies. Analysis of the Portuguese case	85

From the final frontier to the metaverse: exploring the role of sharing economy principles in revolutionizing space tourism	85
Can customer participation promote hospitality frontline employees’ extra-role service behavior?	82
Interactive CSR campaign and symbolic brand benefits: a moderated mediation model of brand trust and self-congruity in the restaurant industry	81
COVID-19 pandemic and hotel property performance	81
Supervisor incivility and turnover intention of the employees in the hospitality industry of China	80
Examining the pathway linking workplace incivility and employee well-being: a study among frontline hotel employees in India	78
Cognitive–analytical and emotional–social tasks achievement of service robots through human–robot interaction	77
Viewing hospitality from an interdisciplinary lens: a systematic review of 30-year research on hospitality in health care	77
Hotel experiences during the COVID-19 pandemic: high-touch versus high-tech	77
Diversity, equity and inclusion in employee-queer customer interactions in the hospitality service setting: including multiple stakeholders’ perspectives	76
How organizational justice in the hospitality industry influences proactive customer service performance through general self-efficacy	73
Spatial structure and influencing factors of an emerging wine tourism network: a case study of the Ningxia wine region	73
Effects of metaverse experience on behavioral intention of visitors: moderating role of similarity between virtual and real experience	72
Building “causal realism” in experimental studies within hospitality and tourism	71
Indoor air quality monitoring and management in hospitality: an overarching framework	69
Top management team gender diversity and firm risk-taking in the hospitality industry	69
Effects of history, location and size of ethnic enclaves and ethnic restaurants on authentic cultural gastronomic experiences	69
Customer responses to the Airbnb platform: the role of Airbnb experience and memorability	68
Generative AI in international hotel marketing: impacts on employee creativity and performance	67
Navigating the generative AI travel landscape: the influence of ChatGPT on the evolution from new users to loyal adopters	67
Enhancing intellectual experiences for users: a multidimensional model of humanoid service robots in hospitality and tourism	65
Impact of the length of stay at hotels on online reviews	65
A systematic review of empirical studies of pro-environmental behavior in hospitality and tourism contexts	65
The past, present, and future of AI in hospitality and tourism: a bibliometric analysis	65
Understanding the drivers of consumers’ acceptance and use of service robots in the hotel industry	62
Empowering leadership in hospitality and tourism management: a systematic literature review	62
Consumer intention to use service robots: a cognitive–affective–conative framework	61
Is it the end of the technology acceptance model in the era of generative artificial intelligence?	61
Utilitarian vs hedonic roles of service robots and customer stereotypes: a person–environment fit theory perspective	61
Ex post i-deals, work-life balance, and work well-being in the hospitality industry: the moderating role of gender	61
Defining and establishing a restaurant wine culture	60
Antecedents and consequences of co-creation value with a resolution of complex P2P relationships	60
Experience of shame in service failure context among restaurant frontline employees: does industry tenure matter?	59
Linking organizational exploitation to extra-role behaviors: a conservation of resources perspective	59