OOIR: Observatory of International Research

Papers

(The H4-Index of International Journal of Contemporary Hospitality Management is 60. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-10-01 to 2025-10-01.)

Article	Citations
Risk or benefit? Economic and sociocultural impact of P2P accommodation on community resilience, consumer perception and behavioral intention	656
Drivers and interrelationships of three types of pro-environmental behaviors in the workplace	340
Does perceived overqualification lead employees to further knowledge hiding? The role of relative deprivation and ego depletion	297
Online food delivery research: a systematic literature review	217
Women empowerment in restaurants: effects of femvertising, purplewashing and feminist identity on consumers’ willingness to pay a premium	181
Slow motion, fast impact: enhancing food video marketing with cinematic techniques	152
Tokenism in the workplace: does brand activism benefit LGBTQ+ employees in the hospitality industry?	147
Why do hotels go green? Understanding TripAdvisor GreenLeaders participation	145
Guest editorial: The sharing economy in a post-pandemic world	141
Live streaming in hospitality and tourism: a hybrid systematic review and way forward	128
Fostering customer-oriented constructive deviance: the influence of moral emotions and moral disengagement	128
Growing the pie: an examination of coopetition benefits in the US lodging industry	119
Employing the houseless as corporate social responsibility	117
Customer experience in the hotel industry: a systematic literature review and research agenda	107
A novel approach to online review analysis: integrating theory of planned behavior and machine learning techniques	105
Can AI robots foster social inclusion? Exploring the role of immersive augmentation in hospitality	101
Humility breeds creativity: the moderated mediation model of leader humility and subordinates’ creative service performance in hospitality	101
Customer acceptance of humanoid service robots in hotels: moderating effects of service voluntariness and culture	97
The double-edged sword effect of artificial intelligence awareness among hotel employees	96
Customer responses to the Airbnb platform: the role of Airbnb experience and memorability	93
Cultural perceptions of ethical leadership and its effect on intention to leave in the independent hotel industry	92
Interactive CSR campaign and symbolic brand benefits: a moderated mediation model of brand trust and self-congruity in the restaurant industry	91
Effects of history, location and size of ethnic enclaves and ethnic restaurants on authentic cultural gastronomic experiences	88
Enhancing intellectual experiences for users: a multidimensional model of humanoid service robots in hospitality and tourism	88
Cognitive–analytical and emotional–social tasks achievement of service robots through human–robot interaction	87

From the final frontier to the metaverse: exploring the role of sharing economy principles in revolutionizing space tourism	86
Build trust, they will come: the case of casino high rollers!	84
Indoor air quality monitoring and management in hospitality: an overarching framework	84
Building “causal realism” in experimental studies within hospitality and tourism	83
ESG in the digital age: enhancing customer perception through strategic communication in restaurant mobile ordering	81
A systematic review of empirical studies of pro-environmental behavior in hospitality and tourism contexts	79
A triadic model of job retention and turnover dynamics in the hospitality industry	74
Top management team gender diversity and firm risk-taking in the hospitality industry	73
Effects of metaverse experience on behavioral intention of visitors: moderating role of similarity between virtual and real experience	71
COVID-19 pandemic and hotel property performance	70
Navigating the generative AI travel landscape: the influence of ChatGPT on the evolution from new users to loyal adopters	70
Impact of the length of stay at hotels on online reviews	70
Generative AI in international hotel marketing: impacts on employee creativity and performance	69
Examining the pathway linking workplace incivility and employee well-being: a study among frontline hotel employees in India	69
The past, present, and future of AI in hospitality and tourism: a bibliometric analysis	67
Viewing hospitality from an interdisciplinary lens: a systematic review of 30-year research on hospitality in health care	67
Spatial structure and influencing factors of an emerging wine tourism network: a case study of the Ningxia wine region	66
Diversity, equity and inclusion in employee-queer customer interactions in the hospitality service setting: including multiple stakeholders’ perspectives	66
Can customer participation promote hospitality frontline employees’ extra-role service behavior?	66
Supervisor incivility and turnover intention of the employees in the hospitality industry of China	65
Understanding the drivers of consumers’ acceptance and use of service robots in the hotel industry	65
Hotel experiences during the COVID-19 pandemic: high-touch versus high-tech	65
What drives Millennials and Generation Z to adopt cryptocurrency for hotel payments?	64
Consumer intention to use service robots: a cognitive–affective–conative framework	64
How organizational justice in the hospitality industry influences proactive customer service performance through general self-efficacy	64
Utilitarian vs hedonic roles of service robots and customer stereotypes: a person–environment fit theory perspective	64
Post COVID-19 recovery for independent full-service restaurants using the salience theory: what will it take to get customers to return?	63
Is it the end of the technology acceptance model in the era of generative artificial intelligence?	63
Linking organizational exploitation to extra-role behaviors: a conservation of resources perspective	63
What are the drawbacks of advanced technology in hospitality and tourism sphere?	63
The future of transformative events: an event leaders’ perspective	62
Special Issues in hospitality and tourism management journals	62
Fun at workplace and intention to leave: role of work engagement and group cohesion	60
Sustainable consumer choices – critical reflection on hospitality and tourism	60
Keeping warm: racial disparities of warmth judgments in the service industry	60