OOIR: Observatory of International Research

Papers

(The H4-Index of International Journal of Contemporary Hospitality Management is 55. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-08-01 to 2026-08-01.)

Article	Citations
Guest editorial: The sharing economy in a post-pandemic world	1021
Slow motion, fast impact: enhancing food video marketing with cinematic techniques	465
Employing the houseless as corporate social responsibility	443
Unveiling the role of entertainment in destination branding: developing and validating a scale for entertainment destination experience	272
Managing the invisible: the role of air quality in the hospitality industry	198
The multifaceted role of digital transformation in restaurant resilience	193
Women empowerment in restaurants: effects of femvertising, purplewashing and feminist identity on consumers’ willingness to pay a premium	177
The green paradox: when greenwashing erodes trust in sustainable hotels	173
Customer acceptance of humanoid service robots in hotels: moderating effects of service voluntariness and culture	168
Why do hotels go green? Understanding TripAdvisor GreenLeaders participation	167
Can AI robots foster social inclusion? Exploring the role of immersive augmentation in hospitality	163
Emotions as social information in CSR communication: pathways to online brand advocacy	149
Tokenism in the workplace: does brand activism benefit LGBTQ+ employees in the hospitality industry?	148
Does perceived overqualification lead employees to further knowledge hiding? The role of relative deprivation and ego depletion	128
A novel approach to online review analysis: integrating theory of planned behavior and machine learning techniques	124
Risk or benefit? Economic and sociocultural impact of P2P accommodation on community resilience, consumer perception and behavioral intention	114
Fostering customer-oriented constructive deviance: the influence of moral emotions and moral disengagement	114
Humility breeds creativity: the moderated mediation model of leader humility and subordinates’ creative service performance in hospitality	107
Live streaming in hospitality and tourism: a hybrid systematic review and way forward	106
Customer experience in the hotel industry: a systematic literature review and research agenda	99
The double-edged sword effect of artificial intelligence awareness among hotel employees	98
Indoor air quality monitoring and management in hospitality: an overarching framework	94
Customer responses to the Airbnb platform: the role of Airbnb experience and memorability	92
Spatial structure and influencing factors of an emerging wine tourism network: a case study of the Ningxia wine region	90
Retraction notice: Testing a structural equation model of polychronicity: moderating role of organization mission fulfilment	90

What are the drawbacks of advanced technology in hospitality and tourism sphere?	83
COVID-19 pandemic and hotel property performance	82
Enhancing the nation’s culinary brand: exploring the branding of Turkish cuisine with the stimulus–organism–response theory	80
Viewing hospitality from an interdisciplinary lens: a systematic review of 30-year research on hospitality in health care	80
Utilitarian vs hedonic roles of service robots and customer stereotypes: a person–environment fit theory perspective	78
Build trust, they will come: the case of casino high rollers!	78
What drives Millennials and Generation Z to adopt cryptocurrency for hotel payments?	77
The past, present, and future of AI in hospitality and tourism: a bibliometric analysis	76
Effects of metaverse experience on behavioral intention of visitors: moderating role of similarity between virtual and real experience	76
Understanding the drivers of consumers’ acceptance and use of service robots in the hotel industry	73
Building “causal realism” in experimental studies within hospitality and tourism	73
Is it the end of the technology acceptance model in the era of generative artificial intelligence?	73
Supervisor incivility and turnover intention of the employees in the hospitality industry of China	71
ESG in the digital age: enhancing customer perception through strategic communication in restaurant mobile ordering	70
A triadic model of job retention and turnover dynamics in the hospitality industry	70
Enhancing intellectual experiences for users: a multidimensional model of humanoid service robots in hospitality and tourism	69
Interactive CSR campaign and symbolic brand benefits: a moderated mediation model of brand trust and self-congruity in the restaurant industry	69
Cognitive–analytical and emotional–social tasks achievement of service robots through human–robot interaction	68
Navigating the generative AI travel landscape: the influence of ChatGPT on the evolution from new users to loyal adopters	66
From the final frontier to the metaverse: exploring the role of sharing economy principles in revolutionizing space tourism	66
Diversity, equity and inclusion in employee-queer customer interactions in the hospitality service setting: including multiple stakeholders’ perspectives	64
Can customer participation promote hospitality frontline employees’ extra-role service behavior?	64
Examining the pathway linking workplace incivility and employee well-being: a study among frontline hotel employees in India	64
When leadership feels attainable: organizational cues shape black employees’ leadership aspirations	63
Evolution of digital transformation (DT) in the era of artificial intelligence (AI): defining DT 2.0 for AI-Human service ecosystems	61
Consumer intention to use service robots: a cognitive–affective–conative framework	60
Generative AI in international hotel marketing: impacts on employee creativity and performance	58
Sustainable consumer choices – critical reflection on hospitality and tourism	58
Accessible AI: comparing ChatGPT and traditional machine learning for sentiment analysis	55
How coolness drives brand love and engagement: evidence from Airbnb and hotels	55
Development of a commercial friendship quality scale in Dutch pubs	55