International Journal of Contemporary Hospitality Management

Article	Citations
Fostering customer-oriented constructive deviance: the influence of moral emotions and moral disengagement	552
Customer experience in the hotel industry: a systematic literature review and research agenda	307
Growing the pie: an examination of coopetition benefits in the US lodging industry	249
Does perceived overqualification lead employees to further knowledge hiding? The role of relative deprivation and ego depletion	190
Drivers and interrelationships of three types of pro-environmental behaviors in the workplace	181
Why do hotels go green? Understanding TripAdvisor GreenLeaders participation	163
Tokenism in the workplace: does brand activism benefit LGBTQ+ employees in the hospitality industry?	158
Guest editorial: The sharing economy in a post-pandemic world	134
Risk or benefit? Economic and sociocultural impact of P2P accommodation on community resilience, consumer perception and behavioral intention	133
Live streaming in hospitality and tourism: a hybrid systematic review and way forward	131
Employing the houseless as corporate social responsibility	126
A novel approach to online review analysis: integrating theory of planned behavior and machine learning techniques	123
Humility breeds creativity: the moderated mediation model of leader humility and subordinates’ creative service performance in hospitality	121
Customer acceptance of humanoid service robots in hotels: moderating effects of service voluntariness and culture	114
Women empowerment in restaurants: effects of femvertising, purplewashing and feminist identity on consumers’ willingness to pay a premium	114
The double-edged sword effect of artificial intelligence awareness among hotel employees	112
Can AI robots foster social inclusion? Exploring the role of immersive augmentation in hospitality	104
Online food delivery research: a systematic literature review	103
Guest editorial	102
What drives Millennials and Generation Z to adopt cryptocurrency for hotel payments?	99
Build trust, they will come: the case of casino high rollers!	95
Impact of the length of stay at hotels on online reviews	94
Hotel experiences during the COVID-19 pandemic: high-touch versus high-tech	92
Customer responses to the Airbnb platform: the role of Airbnb experience and memorability	89
Utilitarian vs hedonic roles of service robots and customer stereotypes: a person–environment fit theory perspective	88

Effects of metaverse experience on behavioral intention of visitors: moderating role of similarity between virtual and real experience	87
Cultural perceptions of ethical leadership and its effect on intention to leave in the independent hotel industry	87
The internet of things in upscale hotels: its impact on guests’ sensory experiences and behavior	85
Financial performance assessment of branded and non-branded hotel companies. Analysis of the Portuguese case	83
Enhancing intellectual experiences for users: a multidimensional model of humanoid service robots in hospitality and tourism	83
Top management team gender diversity and firm risk-taking in the hospitality industry	81
Supervisor incivility and turnover intention of the employees in the hospitality industry of China	80
Viewing hospitality from an interdisciplinary lens: a systematic review of 30-year research on hospitality in health care	79
Diversity, equity and inclusion in employee-queer customer interactions in the hospitality service setting: including multiple stakeholders’ perspectives	78
Spatial structure and influencing factors of an emerging wine tourism network: a case study of the Ningxia wine region	77
Building “causal realism” in experimental studies within hospitality and tourism	75
Indoor air quality monitoring and management in hospitality: an overarching framework	73
Generative AI in international hotel marketing: impacts on employee creativity and performance	73
How organizational justice in the hospitality industry influences proactive customer service performance through general self-efficacy	72
The past, present, and future of AI in hospitality and tourism: a bibliometric analysis	72
A systematic review of empirical studies of pro-environmental behavior in hospitality and tourism contexts	70
A triadic model of job retention and turnover dynamics in the hospitality industry	70
Empowering leadership in hospitality and tourism management: a systematic literature review	68
Can customer participation promote hospitality frontline employees’ extra-role service behavior?	68
What are the drawbacks of advanced technology in hospitality and tourism sphere?	68
From the final frontier to the metaverse: exploring the role of sharing economy principles in revolutionizing space tourism	66
Interactive CSR campaign and symbolic brand benefits: a moderated mediation model of brand trust and self-congruity in the restaurant industry	66
Examining the pathway linking workplace incivility and employee well-being: a study among frontline hotel employees in India	65
Consumer intention to use service robots: a cognitive–affective–conative framework	64
COVID-19 pandemic and hotel property performance	64
Understanding the drivers of consumers’ acceptance and use of service robots in the hotel industry	64
Cognitive–analytical and emotional–social tasks achievement of service robots through human–robot interaction	63
Effects of history, location and size of ethnic enclaves and ethnic restaurants on authentic cultural gastronomic experiences	63
Ex post i-deals, work-life balance, and work well-being in the hospitality industry: the moderating role of gender	62
Navigating the generative AI travel landscape: the influence of ChatGPT on the evolution from new users to loyal adopters	62
Is it the end of the technology acceptance model in the era of generative artificial intelligence?	62
The future of transformative events: an event leaders’ perspective	61
Experience of shame in service failure context among restaurant frontline employees: does industry tenure matter?	58
The influence of perceived organizational exploitation on frontline hospitality employees’ workplace deviance: an organizational justice perspective	58
Special Issues in hospitality and tourism management journals	58
Defining and establishing a restaurant wine culture	58
Post COVID-19 recovery for independent full-service restaurants using the salience theory: what will it take to get customers to return?	57
Evaluating the effect of multifactors on employee’s innovative behavior in SMEs: mediating effects of thriving at work and organizational commitment	57
Beyond local food consumption: the impact of local food consumption experience on cultural competence, eudaimonia and behavioral intention	57
Keeping warm: racial disparities of warmth judgments in the service industry	56
Fun at workplace and intention to leave: role of work engagement and group cohesion	56
Linking organizational exploitation to extra-role behaviors: a conservation of resources perspective	56
Evaluating user engagement via Metaverse environment through immersive experience for travel and tourism websites	55
Quiet quitting: relationship with other concepts and implications for tourism and hospitality	55
Hospitality employees’ emotions in the workplace: a systematic review of recent literature	55
Sustainable consumer choices – critical reflection on hospitality and tourism	55
Antecedents and consequences of co-creation value with a resolution of complex P2P relationships	54
Unraveling the customer orientation paradox	54
Does chefs’ perfectionism foster culinary creativity in Taiwan? Exploring the moderating role of turnover intention	53
Operation design of a robot logistics system considering demand fluctuations in the hotel industry	53

The MSapeMER: a symmetric, scale-free and intuitive forecasting error measure for hospitality revenue management	53
Customer mistreatment and unethical pro-organizational behavior: a daily diary study examining the roles of status threat	52
What makes experimental research publishable in leading hospitality and tourism journals? Perspectives of editorial board members	52
The effect of generalist CEOs on social novelty in the restaurant industry	52
Intraindividual variability and stability in rumination: examining the effect of rumination on negative affect across domains	52
Delivering warmth and expediting love: just-in-time CSR in the midst of COVID-19 mega disruption	50
Hospitality employees’ technology adoption at the workplace: evidence from a meta-analysis	49
The ethics of eating: how do lifestyle politics shape tourists’ ethical food consumption behaviours?	49
What drives participation in green loyalty programmes? Examining reactance, guilt and staff attractiveness	49
In the travel bloggers’ wonderland: mechanisms of the blogger – follower relationship in tourism and hospitality management – a systematic literature review	48
The relevance of relational capabilities in collaborative decisions	48
Informing facts or evoking feelings: how to communicate pro-environmental messages effectively to first-time vs repeat customers	48
The joint influence of the timing and framing of an online upselling message on consumer perceptions: the roles of construal level and reactance	47
How position level, hotel classification and brand category affect attitudes toward disabled colleagues	47
The relationship between illegitimate tasks and service sabotage: an investigation of emotional energy and psychological resilience	46
A behavioral economics approach to hospitality and tourism research	46
Dividend and investment decisions in asymmetric information environments: evidence from the restaurant industry	46
An integrated framework of behavioral reasoning theory, theory of planned behavior, moral norm and emotions for fostering hospitality/tourism employees’ sustainable behaviors	45
The spillover effect of sustainable hospitality and tourism consumption value (SHTCV) on prosocial behaviors: the moderating effect of global citizenship	45
Health tourism enterprises and adaptation for sustainable development	45
Impact of green human resource practices on hotel environmental performance: the moderating effect of environmental knowledge and individual green values	45
Can human resource flexibility disentangle innovative work behavior among hospitality employees? The roles of harmonious passion and regulatory foci	45
How immersive technologies impact behavioral responses in destination marketing: the role of physiological arousal, presence, and age	44
Watching performing arts encourages proenvironmental hotel choices: a moderated mediation model	44
A critical insight into the intersection of sustainability and technology	44
How to develop and validate experimental scenarios?	43
The changing role of hotel attributes in destination competitiveness throughout a crisis	42
Augmented reality marketing in hospitality and tourism: a guide for researchers and managers	41
The paradox of immersive artificial intelligence (AI) in luxury hospitality: how immersive AI shapes consumer differentiation and luxury value	41
Revisiting internal consistency in hospitality research: toward a more comprehensive assessment of scale quality	41
A supervised data mining approach for predicting comment card ratings	41
Beyond simple messaging: a review of crisis communication research in hospitality and tourism	41
Stylish virtual tour: exploring fashion’s influence on attitude and satisfaction in VR tourism	40
The impact of customer sexual harassment on customer-oriented OCB: a social exchange perspective	40
Rebounding through the pandemic: towards the digitized and digitalized small hospitality business in China	40
Risk, crisis and disaster management in hospitality and tourism: a comparative review	40
Unraveling the mechanisms of AI system aversion among customer-contact employees: a perspective from advice response theory	40
Environmental cognition and environmental performance in restaurants: roles of green supplier selection and joint actions	40
How does quality of mobile food delivery services influence customer loyalty? Gronroos’s service quality perspective	39
“Find a flight for me, Oscar!” Motivational customer experiences with chatbots	39
Tourism demand nowcasting using a LASSO-MIDAS model	39
The construction of the affinity-seeking strategies of Airbnb homestay hosts	39
Customer preferences for staycation package attributes	38
Changes in the effect of credence cues on restaurant delivery service under different health risks	38
An exploratory investigation of technology-assisted dining experiences from the consumer perspective	38
Leveraging ChatGPT and other generative artificial intelligence (AI)-based applications in the hospitality and tourism industry: practices, challenges and research agenda	38
Cruise revenue management: cross-discipline literature review and development of an integrated cruise revenue management framework	38
The impact of product name on consumer responses to meat alternatives	37
The matching effect of local food and color on ethical dining behaviors: the roles of credibility and green image	37
Hotel App Quality (HAPQUAL): conceptualization and scale development	37
From service-dominant orientation to positive customer outcomes: a self-determination model in the custom travel service context	37
Perceived price and trustworthiness of online reviews: different levels of promotion and customer type	36
Competition or collaboration for human–robot relationship: a critical reflection on future cobotics in hospitality	36
A digital transformation approach in hospitality and tourism research	36
Third-party social support and the sense of not feeling alone, coping and healing: healthcare traveler experiences in hotels and Airbnbs	35
Generation Z domestic food tourists’ experienced restaurant innovativeness toward destination cognitive food image and revisit intention	35
Robotic companionship for solo diners: the role of robotic service type, need to belong and restaurant type	35
Smart tourism city governance: exploring the impact on stakeholder networks	35
The impact of AI service failure on human employee behavior and customer service performance	35
Reflective and composite scales in tourism and hospitality research: revising the scale development procedure	35
Virtual reality vs traditional previews: the role of self-construal in customer decision-making	35
Implementing dynamic revenue management in hotels during Covid-19: value stream and wavelet coherence perspectives	35
Real in virtual: the influence mechanism of virtual reality on tourists’ perceptions of presence and authenticity in museum tourism	35
A comparison of the importance of wine supplier quality attributes for on-premise and off-premise wine retail establishments	34
Drivers of social sustainability practices: quality management, human capital and innovation	34
How do wineries price their wine experiences?	34
Coming to terms with a socially unsustainable fine dining business model	34
The trickle-down effect of leader psychological capital on follower creative performance: the mediating roles of job crafting and knowledge sharing	34
The role of knowledge sharing in hotel newcomer socialization: a formal intervention program	33
The role of experiential familiarity in shaping hotel-chain competitiveness	33
Creativity in the hospitality and tourism industry: a meta-analysis	33
Relational resources for promoting restaurant employees’ thriving at work	33
Gathering pre-purchase information for a cruise vacation with virtual reality: the effects of media technology and gender	32
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?	32
Social network analysis in hospitality and tourism: Guest editorial	32
Employee perceptions of hotel CSR activities during the COVID-19 pandemic	32
The theory-practice research gains from big data: evidence from hospitality loyalty programs	32
How does AI awareness affect employees’ voice behavior in the service industry? A transactional theory of stress perspective	32
A comparison between chatbot and human service: customer perception and reuse intention	31
Emotion regulation research in hospitality and tourism	31

Resilient leadership in hospitality and tourism enterprises: conceptualization and scale development	31
From shared leadership to proactive customer service performance: a multilevel investigation	31
Luxury hotel technology trends: a multigenerational analysis	31
How negative workplace gossip undermines employees’ career growth: from a reputational perspective	31
The role of masculine and feminine gender enactment in hospitality leadership	31
The effect of employee recognition on restaurant employees’ job embeddedness, knowledge sharing and service orientation: abusive supervision as a moderator	30
Second chances in hospitality: analyzing the employment prospects for rehabilitated offenders	30
How immersive technologies are redefining the customer journey. Guest editorial	30
Event tourist experience value: multi-item scale development and validation	30
Retaining millennial talent: the role of servant leadership and creativity	30
Memorable dining experiences amidst the COVID-19 pandemic	30
Idiosyncratic deals and occupational well-being in the hospitality industry: the mediating role of organization-based self-esteem	30
A social network analysis of interlocking directorates in the accommodation sector	30
AI and supportive technology experiences of customers with visual impairments in hotel, restaurant, and travel contexts	30
An exploratory study of US craft brewery owners’ motivations for adopting environmental practices	30
Family supportive and singles-friendly: how an equally supportive working environment impacts unmarried hotel employees	29
Consequences of employee personality in the hospitality context: a systematic review and meta-analysis	29
Designing customer experiential satisfaction between people- and technology-driven services: empirical evidence from upscale restaurants	29
The robot color effect on consumer responses: the moderating role of ambient lighting	29
Cue congruence effects of attribute performance and hosts’ service quality attributes on room sales on peer-to-peer accommodation platforms	29
Human resource management studies in hospitality and tourism domain: a bibliometric analysis	29
Rethinking work-life integration: empowering talent in emerging hospitality and tourism work paradigms	29
The influence of consumer confusion on the repurchase intentions of hotel guests: the role of brand loyalty and customer satisfaction	29
How CEO responsible leadership shapes corporate social responsibility and organization performance: the roles of organizational climates and CEO founder status	29
Can nostalgia-themed stimuli predict customer loyalty and continued patronage?	29
The effect of service failure severity on brand forgiveness: the moderating role of interpersonal attachment styles and thinking styles	29
Big data and analytics in hospitality and tourism: a systematic literature review	28
Beyond “good company”: The mediating role of innovation in the corporate social responsibility and corporate firm performance relationship	28
How does emotional labor influence restaurant employees’ service quality during COVID-19? The roles of work fatigue and supervisor–subordinate Guanxi	28
Can cuteness soften my anxiety? The impact of conversational styles of service robots on consumer service acceptance	28
Beyond competing for talent: an integrative framework for coopetition in talent management in SMEs	28
Gaining resilience through transformative services in cause-related events: an interaction ritual chain perspective	28
The effects of motivation and prior knowledge on wine consumers’ decision-making process: using an extended model of goal-directed behavior	28
A reflection on the Great Resignation in the hospitality and tourism industry	28
You don’t have to tip the human waiters anymore, but … Unveiling factors that influence consumers’ willingness to pay a price premium for robotic restaurants	27
Restaurant-visit intention: do anthropomorphic cues, brand awareness and subjective social class interact?	27
Exploring memorable experiences in luxury hotels	26
A network analysis of cross-occupational skill transferability for the hospitality industry	26
Does technological innovation have an impact on employment in the hospitality industry?	26
Religious, contextual and media influence: determinants of the representation of female tour guides in travel agencies	26
A comparative review of hospitality and tourism innovation research in academic and trade journals	26
Influence of corporate digital responsibility, responsible marketing, green technology and responsible practices on green brand equity in star-rated hotels	26
Can virtual influencers affect purchase intentions in tourism and hospitality e-commerce live streaming? An empirical study in China	26
The ecosystem of disability inclusion in hospitality and tourism organisations: an integrative review and research agenda	26
Investigating social risks of construction projects in historic tourism sites in urban districts of developing countries: social network analysis approach	26
Leader knowledge hiding, feedback avoidance and hotel employee outcomes: a moderated mediation model	26
Construct validation of leaders’ motivating language in the context of the hotel industries of Bangladesh and Malaysia	25
Understanding brand reputation: a case study of Chinese wineries	25
Festivalization of business events: exploring a new strategy for designing more engaging conference experiences	25
Motivation behind review provision in online travel communities: do hometowner contributions matter?	25
Advancing information search through GenAI: the roles of search type, travel motive and GenAI customization level	25
Exploring the effect of “home feeling” on the online rating of homestays: a three-dimensional perspective	25
A network analysis of tourist activity	25
Dynamic roles of hotel mobile application in customer satisfaction and dissatisfaction: integrating text analytics and impact asymmetry analysis	25
Immersive time in the metaverse and visits to the physical world: why not both? A holistic customer engagement framework	24
21st century leadership research in hospitality management: a state-of-the-art systematic literature review	24
Creating value networks through a learning society for Indigenous women tourism entrepreneurs	24
Making memories: a consumer-based model of authenticity applied to living history sites	24
The effect of artificial intelligence awareness on frontline service employees’ silence: the roles of psychological contract breach and moral identity	24
Exploring new realms or losing touch? Assessing public beliefs about tourism in the metaverse–a big-data approach	24
The theory of sustainability values and travel behavior	24
Linking organizational justice to tourism and hospitality employees’ service orientation: the roles of Confucian values and relationship quality	24
A network perspective of cognitive and geographical proximity of sustainable tourism organizations: evidence from Italy	24
Travel medicine in hospitality: an interdisciplinary perspective	24
Corporate social responsibility (CSR): a contemporary review of practices, impacts, and future directions	24
Inter-brand career mobility: a study of general manager perceptions and implications for talent management	24
Consumer approach intentions amid COVID-19: the role of safety compliance and perceived risk	24
Burnout and counterproductive workplace behaviours among frontline hospitality employees: the effect of perceived contract precarity	24
Is restaurant crowdfunding immune to the COVID-19 pandemic?	24
Text classification in tourism and hospitality – a deep learning perspective	24
Identifying success factors of refugee entrepreneurs in the tourism and hospitality industry	24
Does work-family conflict mediate the effect of psychological resilience on tour guides’ happiness?	23
Customer emotion research in hospitality and tourism: conceptualization, measurements, antecedents and consequences	23
A systematic and critical review of Internet of Things in contemporary hospitality: a roadmap and avenues for future research	23
Tangible and intangible hotel in-room amenities in shaping customer experience and the consequences in the with-corona era	23
Artificial intelligence (AI) awareness and work withdrawal: evaluating chained mediation through negative work-related rumination and emotional exhaustion	23
Developing a scale is not enough: on the importance of nomological validity	23
Peer-to-peer accommodation amid COVID-19: the effects of Airbnb cleanliness information on guests’ trust and behavioral intentions	23
Examining restaurant purchase intention during crises: the role of message appeal	23
Role of artificial intelligence and robotics to foster the touchless travel during a pandemic: a review and research agenda	23
Antecedents and intervention mechanisms of institutional distrust of P2P accommodations during COVID-19 in China	22
Using machine learning methods to predict future churners: an analysis of repeat hotel customers	22
How do free-play offers affect gambling behavior?	22
Driving metaverse adoption in the hospitality industry: an upper echelon perspective	22
The synergistic impact between internationalization and supply-and-demand interaction on firm performance: a study of environmental responsibility in social networking service	22
Beauty premium or beauty penalty in sharing accommodation situations based on lay theories	21
Leadership and sustainability in tourism and hospitality: a systematic review and future research agenda	21
A reflection of greenwashing practices in the hospitality industry: a scoping review	21
The after-shock effects of high-performers turnover in hotel industry: a multi-level study	21
The interplay of social and intrapersonal factors in plant-based food consumption: a comprehensive analysis using the SOR, signaling and protection motivation theories	21
The digital revolution in the tourism industry: role of anthropomorphic virtual agent in digitalized hotel service	21
The effect of illegitimate tasks on hospitality employees’ service performance: a conservation of resources perspective	21
Examining tour guide humor as a driver of tourists’ positive word of mouth: a comprehensive mediation model	21
Redefining luxury service with technology implementation: the impact of technology on guest satisfaction and loyalty in a luxury hotel	21
What makes consumers repeat consumption internet celebrity restaurant?	21