International Journal of Contemporary Hospitality Management

Papers
(The median citation count of International Journal of Contemporary Hospitality Management is 11. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-07-01 to 2025-07-01.)
ArticleCitations
Fostering customer-oriented constructive deviance: the influence of moral emotions and moral disengagement552
Customer experience in the hotel industry: a systematic literature review and research agenda307
Growing the pie: an examination of coopetition benefits in the US lodging industry249
Does perceived overqualification lead employees to further knowledge hiding? The role of relative deprivation and ego depletion190
Drivers and interrelationships of three types of pro-environmental behaviors in the workplace181
Why do hotels go green? Understanding TripAdvisor GreenLeaders participation163
Tokenism in the workplace: does brand activism benefit LGBTQ+ employees in the hospitality industry?158
Guest editorial: The sharing economy in a post-pandemic world134
Risk or benefit? Economic and sociocultural impact of P2P accommodation on community resilience, consumer perception and behavioral intention133
Live streaming in hospitality and tourism: a hybrid systematic review and way forward131
Employing the houseless as corporate social responsibility126
A novel approach to online review analysis: integrating theory of planned behavior and machine learning techniques123
Humility breeds creativity: the moderated mediation model of leader humility and subordinates’ creative service performance in hospitality121
Customer acceptance of humanoid service robots in hotels: moderating effects of service voluntariness and culture114
Women empowerment in restaurants: effects of femvertising, purplewashing and feminist identity on consumers’ willingness to pay a premium114
The double-edged sword effect of artificial intelligence awareness among hotel employees112
Can AI robots foster social inclusion? Exploring the role of immersive augmentation in hospitality104
Online food delivery research: a systematic literature review103
Guest editorial102
What drives Millennials and Generation Z to adopt cryptocurrency for hotel payments?99
Build trust, they will come: the case of casino high rollers!95
Impact of the length of stay at hotels on online reviews94
Hotel experiences during the COVID-19 pandemic: high-touch versus high-tech92
Customer responses to the Airbnb platform: the role of Airbnb experience and memorability89
Utilitarian vs hedonic roles of service robots and customer stereotypes: a person–environment fit theory perspective88
Effects of metaverse experience on behavioral intention of visitors: moderating role of similarity between virtual and real experience87
Cultural perceptions of ethical leadership and its effect on intention to leave in the independent hotel industry87
The internet of things in upscale hotels: its impact on guests’ sensory experiences and behavior85
Financial performance assessment of branded and non-branded hotel companies. Analysis of the Portuguese case83
Enhancing intellectual experiences for users: a multidimensional model of humanoid service robots in hospitality and tourism83
Top management team gender diversity and firm risk-taking in the hospitality industry81
Supervisor incivility and turnover intention of the employees in the hospitality industry of China80
Viewing hospitality from an interdisciplinary lens: a systematic review of 30-year research on hospitality in health care79
Diversity, equity and inclusion in employee-queer customer interactions in the hospitality service setting: including multiple stakeholders’ perspectives78
Spatial structure and influencing factors of an emerging wine tourism network: a case study of the Ningxia wine region77
Building “causal realism” in experimental studies within hospitality and tourism75
Indoor air quality monitoring and management in hospitality: an overarching framework73
Generative AI in international hotel marketing: impacts on employee creativity and performance73
How organizational justice in the hospitality industry influences proactive customer service performance through general self-efficacy72
The past, present, and future of AI in hospitality and tourism: a bibliometric analysis72
A systematic review of empirical studies of pro-environmental behavior in hospitality and tourism contexts70
A triadic model of job retention and turnover dynamics in the hospitality industry70
Empowering leadership in hospitality and tourism management: a systematic literature review68
Can customer participation promote hospitality frontline employees’ extra-role service behavior?68
What are the drawbacks of advanced technology in hospitality and tourism sphere?68
From the final frontier to the metaverse: exploring the role of sharing economy principles in revolutionizing space tourism66
Interactive CSR campaign and symbolic brand benefits: a moderated mediation model of brand trust and self-congruity in the restaurant industry66
Examining the pathway linking workplace incivility and employee well-being: a study among frontline hotel employees in India65
Consumer intention to use service robots: a cognitive–affective–conative framework64
COVID-19 pandemic and hotel property performance64
Understanding the drivers of consumers’ acceptance and use of service robots in the hotel industry64
Cognitive–analytical and emotional–social tasks achievement of service robots through human–robot interaction63
Effects of history, location and size of ethnic enclaves and ethnic restaurants on authentic cultural gastronomic experiences63
Ex post i-deals, work-life balance, and work well-being in the hospitality industry: the moderating role of gender62
Navigating the generative AI travel landscape: the influence of ChatGPT on the evolution from new users to loyal adopters62
Is it the end of the technology acceptance model in the era of generative artificial intelligence?62
The future of transformative events: an event leaders’ perspective61
Experience of shame in service failure context among restaurant frontline employees: does industry tenure matter?58
The influence of perceived organizational exploitation on frontline hospitality employees’ workplace deviance: an organizational justice perspective58
Special Issues in hospitality and tourism management journals58
Defining and establishing a restaurant wine culture58
Post COVID-19 recovery for independent full-service restaurants using the salience theory: what will it take to get customers to return?57
Evaluating the effect of multifactors on employee’s innovative behavior in SMEs: mediating effects of thriving at work and organizational commitment57
Beyond local food consumption: the impact of local food consumption experience on cultural competence, eudaimonia and behavioral intention57
Keeping warm: racial disparities of warmth judgments in the service industry56
Fun at workplace and intention to leave: role of work engagement and group cohesion56
Linking organizational exploitation to extra-role behaviors: a conservation of resources perspective56
Evaluating user engagement via Metaverse environment through immersive experience for travel and tourism websites55
Quiet quitting: relationship with other concepts and implications for tourism and hospitality55
Hospitality employees’ emotions in the workplace: a systematic review of recent literature55
Sustainable consumer choices – critical reflection on hospitality and tourism55
Antecedents and consequences of co-creation value with a resolution of complex P2P relationships54
Unraveling the customer orientation paradox54
Does chefs’ perfectionism foster culinary creativity in Taiwan? Exploring the moderating role of turnover intention53
Operation design of a robot logistics system considering demand fluctuations in the hotel industry53
The MSapeMER: a symmetric, scale-free and intuitive forecasting error measure for hospitality revenue management53
Customer mistreatment and unethical pro-organizational behavior: a daily diary study examining the roles of status threat52
What makes experimental research publishable in leading hospitality and tourism journals? Perspectives of editorial board members52
The effect of generalist CEOs on social novelty in the restaurant industry52
Intraindividual variability and stability in rumination: examining the effect of rumination on negative affect across domains52
Delivering warmth and expediting love: just-in-time CSR in the midst of COVID-19 mega disruption50
Hospitality employees’ technology adoption at the workplace: evidence from a meta-analysis49
The ethics of eating: how do lifestyle politics shape tourists’ ethical food consumption behaviours?49
What drives participation in green loyalty programmes? Examining reactance, guilt and staff attractiveness49
In the travel bloggers’ wonderland: mechanisms of the blogger – follower relationship in tourism and hospitality management – a systematic literature review48
The relevance of relational capabilities in collaborative decisions48
Informing facts or evoking feelings: how to communicate pro-environmental messages effectively to first-time vs repeat customers48
The joint influence of the timing and framing of an online upselling message on consumer perceptions: the roles of construal level and reactance47
How position level, hotel classification and brand category affect attitudes toward disabled colleagues47
The relationship between illegitimate tasks and service sabotage: an investigation of emotional energy and psychological resilience46
A behavioral economics approach to hospitality and tourism research46
Dividend and investment decisions in asymmetric information environments: evidence from the restaurant industry46
An integrated framework of behavioral reasoning theory, theory of planned behavior, moral norm and emotions for fostering hospitality/tourism employees’ sustainable behaviors45
The spillover effect of sustainable hospitality and tourism consumption value (SHTCV) on prosocial behaviors: the moderating effect of global citizenship45
Health tourism enterprises and adaptation for sustainable development45
Impact of green human resource practices on hotel environmental performance: the moderating effect of environmental knowledge and individual green values45
Can human resource flexibility disentangle innovative work behavior among hospitality employees? The roles of harmonious passion and regulatory foci45
How immersive technologies impact behavioral responses in destination marketing: the role of physiological arousal, presence, and age44
Watching performing arts encourages proenvironmental hotel choices: a moderated mediation model44
A critical insight into the intersection of sustainability and technology44
How to develop and validate experimental scenarios?43
The changing role of hotel attributes in destination competitiveness throughout a crisis42
Augmented reality marketing in hospitality and tourism: a guide for researchers and managers41
The paradox of immersive artificial intelligence (AI) in luxury hospitality: how immersive AI shapes consumer differentiation and luxury value41
Revisiting internal consistency in hospitality research: toward a more comprehensive assessment of scale quality41
A supervised data mining approach for predicting comment card ratings41
Beyond simple messaging: a review of crisis communication research in hospitality and tourism41
Stylish virtual tour: exploring fashion’s influence on attitude and satisfaction in VR tourism40
The impact of customer sexual harassment on customer-oriented OCB: a social exchange perspective40
Rebounding through the pandemic: towards the digitized and digitalized small hospitality business in China40
Risk, crisis and disaster management in hospitality and tourism: a comparative review40
Unraveling the mechanisms of AI system aversion among customer-contact employees: a perspective from advice response theory40
Environmental cognition and environmental performance in restaurants: roles of green supplier selection and joint actions40
How does quality of mobile food delivery services influence customer loyalty? Gronroos’s service quality perspective39
“Find a flight for me, Oscar!” Motivational customer experiences with chatbots39
Tourism demand nowcasting using a LASSO-MIDAS model39
The construction of the affinity-seeking strategies of Airbnb homestay hosts39
Customer preferences for staycation package attributes38
Changes in the effect of credence cues on restaurant delivery service under different health risks38
An exploratory investigation of technology-assisted dining experiences from the consumer perspective38
Leveraging ChatGPT and other generative artificial intelligence (AI)-based applications in the hospitality and tourism industry: practices, challenges and research agenda38
Cruise revenue management: cross-discipline literature review and development of an integrated cruise revenue management framework38
The impact of product name on consumer responses to meat alternatives37
The matching effect of local food and color on ethical dining behaviors: the roles of credibility and green image37
Hotel App Quality (HAPQUAL): conceptualization and scale development37
From service-dominant orientation to positive customer outcomes: a self-determination model in the custom travel service context37
Perceived price and trustworthiness of online reviews: different levels of promotion and customer type36
Competition or collaboration for human–robot relationship: a critical reflection on future cobotics in hospitality36
A digital transformation approach in hospitality and tourism research36
Third-party social support and the sense of not feeling alone, coping and healing: healthcare traveler experiences in hotels and Airbnbs35
Generation Z domestic food tourists’ experienced restaurant innovativeness toward destination cognitive food image and revisit intention35
Robotic companionship for solo diners: the role of robotic service type, need to belong and restaurant type35
Smart tourism city governance: exploring the impact on stakeholder networks35
The impact of AI service failure on human employee behavior and customer service performance35
Reflective and composite scales in tourism and hospitality research: revising the scale development procedure35
Virtual reality vs traditional previews: the role of self-construal in customer decision-making35
Implementing dynamic revenue management in hotels during Covid-19: value stream and wavelet coherence perspectives35
Real in virtual: the influence mechanism of virtual reality on tourists’ perceptions of presence and authenticity in museum tourism35
A comparison of the importance of wine supplier quality attributes for on-premise and off-premise wine retail establishments34
Drivers of social sustainability practices: quality management, human capital and innovation34
How do wineries price their wine experiences?34
Coming to terms with a socially unsustainable fine dining business model34
The trickle-down effect of leader psychological capital on follower creative performance: the mediating roles of job crafting and knowledge sharing34
The role of knowledge sharing in hotel newcomer socialization: a formal intervention program33
The role of experiential familiarity in shaping hotel-chain competitiveness33
Creativity in the hospitality and tourism industry: a meta-analysis33
Relational resources for promoting restaurant employees’ thriving at work33
Gathering pre-purchase information for a cruise vacation with virtual reality: the effects of media technology and gender32
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?32
Social network analysis in hospitality and tourism: Guest editorial32
Employee perceptions of hotel CSR activities during the COVID-19 pandemic32
The theory-practice research gains from big data: evidence from hospitality loyalty programs32
How does AI awareness affect employees’ voice behavior in the service industry? A transactional theory of stress perspective32
A comparison between chatbot and human service: customer perception and reuse intention31
Emotion regulation research in hospitality and tourism31
Resilient leadership in hospitality and tourism enterprises: conceptualization and scale development31
From shared leadership to proactive customer service performance: a multilevel investigation31
Luxury hotel technology trends: a multigenerational analysis31
How negative workplace gossip undermines employees’ career growth: from a reputational perspective31
The role of masculine and feminine gender enactment in hospitality leadership31
The effect of employee recognition on restaurant employees’ job embeddedness, knowledge sharing and service orientation: abusive supervision as a moderator30
Second chances in hospitality: analyzing the employment prospects for rehabilitated offenders30
How immersive technologies are redefining the customer journey. Guest editorial30
Event tourist experience value: multi-item scale development and validation30
Retaining millennial talent: the role of servant leadership and creativity30
Memorable dining experiences amidst the COVID-19 pandemic30
Idiosyncratic deals and occupational well-being in the hospitality industry: the mediating role of organization-based self-esteem30
A social network analysis of interlocking directorates in the accommodation sector30
AI and supportive technology experiences of customers with visual impairments in hotel, restaurant, and travel contexts30
An exploratory study of US craft brewery owners’ motivations for adopting environmental practices30
Family supportive and singles-friendly: how an equally supportive working environment impacts unmarried hotel employees29
Consequences of employee personality in the hospitality context: a systematic review and meta-analysis29
Designing customer experiential satisfaction between people- and technology-driven services: empirical evidence from upscale restaurants29
The robot color effect on consumer responses: the moderating role of ambient lighting29
Cue congruence effects of attribute performance and hosts’ service quality attributes on room sales on peer-to-peer accommodation platforms29
Human resource management studies in hospitality and tourism domain: a bibliometric analysis29
Rethinking work-life integration: empowering talent in emerging hospitality and tourism work paradigms29
The influence of consumer confusion on the repurchase intentions of hotel guests: the role of brand loyalty and customer satisfaction29
How CEO responsible leadership shapes corporate social responsibility and organization performance: the roles of organizational climates and CEO founder status29
Can nostalgia-themed stimuli predict customer loyalty and continued patronage?29
The effect of service failure severity on brand forgiveness: the moderating role of interpersonal attachment styles and thinking styles29
Big data and analytics in hospitality and tourism: a systematic literature review28
Beyond “good company”: The mediating role of innovation in the corporate social responsibility and corporate firm performance relationship28
How does emotional labor influence restaurant employees’ service quality during COVID-19? The roles of work fatigue and supervisor–subordinate Guanxi28
Can cuteness soften my anxiety? The impact of conversational styles of service robots on consumer service acceptance28
Beyond competing for talent: an integrative framework for coopetition in talent management in SMEs28
Gaining resilience through transformative services in cause-related events: an interaction ritual chain perspective28
The effects of motivation and prior knowledge on wine consumers’ decision-making process: using an extended model of goal-directed behavior28
A reflection on the Great Resignation in the hospitality and tourism industry28
You don’t have to tip the human waiters anymore, but … Unveiling factors that influence consumers’ willingness to pay a price premium for robotic restaurants27
Restaurant-visit intention: do anthropomorphic cues, brand awareness and subjective social class interact?27
Exploring memorable experiences in luxury hotels26
A network analysis of cross-occupational skill transferability for the hospitality industry26
Does technological innovation have an impact on employment in the hospitality industry?26
Religious, contextual and media influence: determinants of the representation of female tour guides in travel agencies26
A comparative review of hospitality and tourism innovation research in academic and trade journals26
Influence of corporate digital responsibility, responsible marketing, green technology and responsible practices on green brand equity in star-rated hotels26
Can virtual influencers affect purchase intentions in tourism and hospitality e-commerce live streaming? An empirical study in China26
The ecosystem of disability inclusion in hospitality and tourism organisations: an integrative review and research agenda26
Investigating social risks of construction projects in historic tourism sites in urban districts of developing countries: social network analysis approach26
Leader knowledge hiding, feedback avoidance and hotel employee outcomes: a moderated mediation model26
Construct validation of leaders’ motivating language in the context of the hotel industries of Bangladesh and Malaysia25
Understanding brand reputation: a case study of Chinese wineries25
Festivalization of business events: exploring a new strategy for designing more engaging conference experiences25
Motivation behind review provision in online travel communities: do hometowner contributions matter?25
Advancing information search through GenAI: the roles of search type, travel motive and GenAI customization level25
Exploring the effect of “home feeling” on the online rating of homestays: a three-dimensional perspective25
A network analysis of tourist activity25
Dynamic roles of hotel mobile application in customer satisfaction and dissatisfaction: integrating text analytics and impact asymmetry analysis25
Immersive time in the metaverse and visits to the physical world: why not both? A holistic customer engagement framework24
21st century leadership research in hospitality management: a state-of-the-art systematic literature review24
Creating value networks through a learning society for Indigenous women tourism entrepreneurs24
Making memories: a consumer-based model of authenticity applied to living history sites24
The effect of artificial intelligence awareness on frontline service employees’ silence: the roles of psychological contract breach and moral identity24
Exploring new realms or losing touch? Assessing public beliefs about tourism in the metaverse–a big-data approach24
The theory of sustainability values and travel behavior24
Linking organizational justice to tourism and hospitality employees’ service orientation: the roles of Confucian values and relationship quality24
A network perspective of cognitive and geographical proximity of sustainable tourism organizations: evidence from Italy24
Travel medicine in hospitality: an interdisciplinary perspective24
Corporate social responsibility (CSR): a contemporary review of practices, impacts, and future directions24
Inter-brand career mobility: a study of general manager perceptions and implications for talent management24
Consumer approach intentions amid COVID-19: the role of safety compliance and perceived risk24
Burnout and counterproductive workplace behaviours among frontline hospitality employees: the effect of perceived contract precarity24
Is restaurant crowdfunding immune to the COVID-19 pandemic?24
Text classification in tourism and hospitality – a deep learning perspective24
Identifying success factors of refugee entrepreneurs in the tourism and hospitality industry24
Does work-family conflict mediate the effect of psychological resilience on tour guides’ happiness?23
Customer emotion research in hospitality and tourism: conceptualization, measurements, antecedents and consequences23
A systematic and critical review of Internet of Things in contemporary hospitality: a roadmap and avenues for future research23
Tangible and intangible hotel in-room amenities in shaping customer experience and the consequences in the with-corona era23
Artificial intelligence (AI) awareness and work withdrawal: evaluating chained mediation through negative work-related rumination and emotional exhaustion23
Developing a scale is not enough: on the importance of nomological validity23
Peer-to-peer accommodation amid COVID-19: the effects of Airbnb cleanliness information on guests’ trust and behavioral intentions23
Examining restaurant purchase intention during crises: the role of message appeal23
Role of artificial intelligence and robotics to foster the touchless travel during a pandemic: a review and research agenda23
Antecedents and intervention mechanisms of institutional distrust of P2P accommodations during COVID-19 in China22
Using machine learning methods to predict future churners: an analysis of repeat hotel customers22
How do free-play offers affect gambling behavior?22
Driving metaverse adoption in the hospitality industry: an upper echelon perspective22
The synergistic impact between internationalization and supply-and-demand interaction on firm performance: a study of environmental responsibility in social networking service22
Beauty premium or beauty penalty in sharing accommodation situations based on lay theories21
Leadership and sustainability in tourism and hospitality: a systematic review and future research agenda21
A reflection of greenwashing practices in the hospitality industry: a scoping review21
The after-shock effects of high-performers turnover in hotel industry: a multi-level study21
The interplay of social and intrapersonal factors in plant-based food consumption: a comprehensive analysis using the SOR, signaling and protection motivation theories21
The digital revolution in the tourism industry: role of anthropomorphic virtual agent in digitalized hotel service21
The effect of illegitimate tasks on hospitality employees’ service performance: a conservation of resources perspective21
Examining tour guide humor as a driver of tourists’ positive word of mouth: a comprehensive mediation model21
Redefining luxury service with technology implementation: the impact of technology on guest satisfaction and loyalty in a luxury hotel21
What makes consumers repeat consumption internet celebrity restaurant?21
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