International Journal of Contemporary Hospitality Management

Article	Citations
Guest editorial: The sharing economy in a post-pandemic world	949
Slow motion, fast impact: enhancing food video marketing with cinematic techniques	434
Tokenism in the workplace: does brand activism benefit LGBTQ+ employees in the hospitality industry?	421
The green paradox: when greenwashing erodes trust in sustainable hotels	252
Employing the houseless as corporate social responsibility	186
Unveiling the role of entertainment in destination branding: developing and validating a scale for entertainment destination experience	186
Managing the invisible: the role of air quality in the hospitality industry	158
Risk or benefit? Economic and sociocultural impact of P2P accommodation on community resilience, consumer perception and behavioral intention	154
Can AI robots foster social inclusion? Exploring the role of immersive augmentation in hospitality	153
Customer experience in the hotel industry: a systematic literature review and research agenda	148
Humility breeds creativity: the moderated mediation model of leader humility and subordinates’ creative service performance in hospitality	148
A novel approach to online review analysis: integrating theory of planned behavior and machine learning techniques	129
Customer acceptance of humanoid service robots in hotels: moderating effects of service voluntariness and culture	128
The multifaceted role of digital transformation in restaurant resilience	120
The double-edged sword effect of artificial intelligence awareness among hotel employees	118
Why do hotels go green? Understanding TripAdvisor GreenLeaders participation	111
Fostering customer-oriented constructive deviance: the influence of moral emotions and moral disengagement	106
Emotions as social information in CSR communication: pathways to online brand advocacy	105
Women empowerment in restaurants: effects of femvertising, purplewashing and feminist identity on consumers’ willingness to pay a premium	101
Live streaming in hospitality and tourism: a hybrid systematic review and way forward	98
Does perceived overqualification lead employees to further knowledge hiding? The role of relative deprivation and ego depletion	95
ESG in the digital age: enhancing customer perception through strategic communication in restaurant mobile ordering	93
Effects of metaverse experience on behavioral intention of visitors: moderating role of similarity between virtual and real experience	92
Enhancing intellectual experiences for users: a multidimensional model of humanoid service robots in hospitality and tourism	88
Navigating the generative AI travel landscape: the influence of ChatGPT on the evolution from new users to loyal adopters	85

Indoor air quality monitoring and management in hospitality: an overarching framework	84
The past, present, and future of AI in hospitality and tourism: a bibliometric analysis	82
Diversity, equity and inclusion in employee-queer customer interactions in the hospitality service setting: including multiple stakeholders’ perspectives	80
What drives Millennials and Generation Z to adopt cryptocurrency for hotel payments?	78
Interactive CSR campaign and symbolic brand benefits: a moderated mediation model of brand trust and self-congruity in the restaurant industry	74
Utilitarian vs hedonic roles of service robots and customer stereotypes: a person–environment fit theory perspective	74
A triadic model of job retention and turnover dynamics in the hospitality industry	73
From the final frontier to the metaverse: exploring the role of sharing economy principles in revolutionizing space tourism	72
Build trust, they will come: the case of casino high rollers!	70
COVID-19 pandemic and hotel property performance	69
Building “causal realism” in experimental studies within hospitality and tourism	69
Customer responses to the Airbnb platform: the role of Airbnb experience and memorability	68
Cognitive–analytical and emotional–social tasks achievement of service robots through human–robot interaction	67
What are the drawbacks of advanced technology in hospitality and tourism sphere?	66
Can customer participation promote hospitality frontline employees’ extra-role service behavior?	66
Retraction notice: Testing a structural equation model of polychronicity: moderating role of organization mission fulfilment	66
Spatial structure and influencing factors of an emerging wine tourism network: a case study of the Ningxia wine region	66
Enhancing the nation’s culinary brand: exploring the branding of Turkish cuisine with the stimulus–organism–response theory	66
Understanding the drivers of consumers’ acceptance and use of service robots in the hotel industry	64
Consumer intention to use service robots: a cognitive–affective–conative framework	62
Viewing hospitality from an interdisciplinary lens: a systematic review of 30-year research on hospitality in health care	62
Supervisor incivility and turnover intention of the employees in the hospitality industry of China	62
A systematic review of empirical studies of pro-environmental behavior in hospitality and tourism contexts	62
Generative AI in international hotel marketing: impacts on employee creativity and performance	62
Examining the pathway linking workplace incivility and employee well-being: a study among frontline hotel employees in India	61
Is it the end of the technology acceptance model in the era of generative artificial intelligence?	59
Linking organizational exploitation to extra-role behaviors: a conservation of resources perspective	59
Accessible AI: comparing ChatGPT and traditional machine learning for sentiment analysis	58
Effect of psychical environment on experience design and management	57
Development of a commercial friendship quality scale in Dutch pubs	56
Sustainable consumer choices – critical reflection on hospitality and tourism	56
Evaluating the effect of multifactors on employee’s innovative behavior in SMEs: mediating effects of thriving at work and organizational commitment	56
Immersive currents and futures: mapping the metaverse in contemporary hospitality and tourism research	56
Beyond local food consumption: the impact of local food consumption experience on cultural competence, eudaimonia and behavioral intention	55
Antecedents and consequences of co-creation value with a resolution of complex P2P relationships	54
Post COVID-19 recovery for independent full-service restaurants using the salience theory: what will it take to get customers to return?	54
Defining and establishing a restaurant wine culture	53
Special Issues in hospitality and tourism management journals	53
The future of transformative events: an event leaders’ perspective	53
Keeping warm: racial disparities of warmth judgments in the service industry	53
How coolness drives brand love and engagement: evidence from Airbnb and hotels	53
Ex post i-deals, work-life balance, and work well-being in the hospitality industry: the moderating role of gender	51
The influence of perceived organizational exploitation on frontline hospitality employees’ workplace deviance: an organizational justice perspective	51
Sleepless after sabotage: the hidden costs of coping with customer incivility	50
Persuading the proxy: a framework for AI-mediated marketing decisions	50
Quiet quitting: relationship with other concepts and implications for tourism and hospitality	50
Does chefs’ perfectionism foster culinary creativity in Taiwan? Exploring the moderating role of turnover intention	49
Evaluating user engagement via Metaverse environment through immersive experience for travel and tourism websites	49
Reframing accessible tourism through the humanising framework	48
The relationship between illegitimate tasks and service sabotage: an investigation of emotional energy and psychological resilience	48

A behavioral economics approach to hospitality and tourism research	47
Dividend and investment decisions in asymmetric information environments: evidence from the restaurant industry	46
Watching performing arts encourages proenvironmental hotel choices: a moderated mediation model	46
How immersive technologies impact behavioral responses in destination marketing: the role of physiological arousal, presence, and age	46
What makes experimental research publishable in leading hospitality and tourism journals? Perspectives of editorial board members	45
The spillover effect of sustainable hospitality and tourism consumption value (SHTCV) on prosocial behaviors: the moderating effect of global citizenship	45
Operation design of a robot logistics system considering demand fluctuations in the hotel industry	45
Health tourism enterprises and adaptation for sustainable development	45
Intraindividual variability and stability in rumination: examining the effect of rumination on negative affect across domains	45
Customer mistreatment and unethical pro-organizational behavior: a daily diary study examining the roles of status threat	44
Informing facts or evoking feelings: how to communicate pro-environmental messages effectively to first-time vs repeat customers	43
The MSapeMER: a symmetric, scale-free and intuitive forecasting error measure for hospitality revenue management	42
Under the shadow of smart machines: AI awareness and workplace cheating behavior	42
Erratum: Navigating the robotics revolution: a review of research on service automation in shaping the future of tourism and hospitality	42
The ethics of eating: how do lifestyle politics shape tourists’ ethical food consumption behaviours?	42
How position level, hotel classification and brand category affect attitudes toward disabled colleagues	42
Unraveling the customer orientation paradox	41
Hospitality employees’ technology adoption at the workplace: evidence from a meta-analysis	41
From taste to transaction: understanding memorable wine tourism experiences	41
A critical insight into the intersection of sustainability and technology	41
What drives participation in green loyalty programmes? Examining reactance, guilt and staff attractiveness	40
An integrated framework of behavioral reasoning theory, theory of planned behavior, moral norm and emotions for fostering hospitality/tourism employees’ sustainable behaviors	40
Revisiting internal consistency in hospitality research: toward a more comprehensive assessment of scale quality	40
Generation Z vs. Millennials: divergent pathways from gratitude to psychological ownership and social media advocacy in luxury hotels	40
Beyond human resources management: why employment is the perennial hospitality issue	39
Stylish virtual tour: exploring fashion’s influence on attitude and satisfaction in VR tourism	39
Career shocks and career sustainability: the role of career crafting and perceived organizational support	39
The changing role of hotel attributes in destination competitiveness throughout a crisis	39
Hotel team-oriented human resources practices: conceptualization, scale development and validation	39
The impact of customer sexual harassment on customer-oriented OCB: a social exchange perspective	38
Health-oriented leadership and service performance in hospitality workplaces: the indirect effect of psychological well-being	38
The algorithmic guest: AI as a co-creator in customer experience management	38
Environmental cognition and environmental performance in restaurants: roles of green supplier selection and joint actions	38
How does quality of mobile food delivery services influence customer loyalty? Gronroos’s service quality perspective	38
Medicine or cuisine: how do consumers respond to messaging in medicinal cuisine?	37
Unpacking the link between customer mistreatment and hotel service employees’ pro-environmental behavior: the moderating influence of trait self-control	37
Driving location-based advertising success in hospitality apps: a synergistic analysis approach	37
How to develop and validate experimental scenarios?	37
Unraveling the mechanisms of AI system aversion among customer-contact employees: a perspective from advice response theory	37
Breaking the glass ceiling: a multisource perspective on empowering female leadership in the Ningxia wine region of China	37
How robot coolness shapes active seniors’ co-creation experience	37
The paradox of immersive artificial intelligence (AI) in luxury hospitality: how immersive AI shapes consumer differentiation and luxury value	36
Leadership that silences: abusive supervision and acquiescent silence from a COR theory perspective	36
Hotel App Quality (HAPQUAL): conceptualization and scale development	36
Leveraging ChatGPT and other generative artificial intelligence (AI)-based applications in the hospitality and tourism industry: practices, challenges and research agenda	36
The impact of compensation information transparency on guest booking behavior in the home-sharing economy: an asymmetric information perspective	36
The matching effect of local food and color on ethical dining behaviors: the roles of credibility and green image	36
The impact of product name on consumer responses to meat alternatives	36
Augmented reality marketing in hospitality and tourism: a guide for researchers and managers	36
Customer preferences for staycation package attributes	36
Integrating sensory marketing with artificial intelligence in hospitality: a future research agenda	36
Meta-analysis of influencer marketing effectiveness in tourism and hospitality	35
AI memory expression: mitigating AI aversion through perceived uniqueness	35
Cruise revenue management: cross-discipline literature review and development of an integrated cruise revenue management framework	35
Old roots, new faces: virtual influencers in legacy restaurants	35
Real in virtual: the influence mechanism of virtual reality on tourists’ perceptions of presence and authenticity in museum tourism	35
When looking perfect hurts: perfectionistic self-presentation, employee self-regulation and burnout	35
An exploratory investigation of technology-assisted dining experiences from the consumer perspective	35
Robotic companionship for solo diners: the role of robotic service type, need to belong and restaurant type	35
Turn food waste into climate action: engaging customers	35
Reflective and composite scales in tourism and hospitality research: revising the scale development procedure	34
Smart tourism city governance: exploring the impact on stakeholder networks	34
Third-party social support and the sense of not feeling alone, coping and healing: healthcare traveler experiences in hotels and Airbnbs	34
The impact of AI service failure on human employee behavior and customer service performance	34
Explicating immersion: a GenAI-assisted review	33
Coming to terms with a socially unsustainable fine dining business model	33
A digital transformation approach in hospitality and tourism research	33
Competition or collaboration for human–robot relationship: a critical reflection on future cobotics in hospitality	33
The role of experiential familiarity in shaping hotel-chain competitiveness	33
Virtual reality vs traditional previews: the role of self-construal in customer decision-making	33
Relational resources for promoting restaurant employees’ thriving at work	33
Food choices, health risk perception and culinary experiences among travelers	33
Generation Z domestic food tourists’ experienced restaurant innovativeness toward destination cognitive food image and revisit intention	33
Social network analysis in hospitality and tourism: Guest editorial	32
A comparison of the importance of wine supplier quality attributes for on-premise and off-premise wine retail establishments	32
Is compensation necessary to recover robotic service failures? The role of attribution and rapport in restaurants	32
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?	32
With or without mimicry: how should hotels structure their apology messages?	32
From shared leadership to proactive customer service performance: a multilevel investigation	31
The trickle-down effect of leader psychological capital on follower creative performance: the mediating roles of job crafting and knowledge sharing	31

The theory-practice research gains from big data: evidence from hospitality loyalty programs	31
How do wineries price their wine experiences?	31
Artificial intelligence (AI) agents and the future of customer loyalty	31
Emotion regulation research in hospitality and tourism	31
How negative workplace gossip undermines employees’ career growth: from a reputational perspective	30
AI-generated versus human-filmed clips: cognitive and sensory mechanisms in gastronomic experience activation	30
Resilient leadership in hospitality and tourism enterprises: conceptualization and scale development	30
How does AI awareness affect employees’ voice behavior in the service industry? A transactional theory of stress perspective	30
Drivers of social sustainability practices: quality management, human capital and innovation	30
AI-assisted recruitment in hospitality: drivers of candidate satisfaction and perceptions of recruiter credibility	30
When picking a side has a cost: place solidarity, hospitality and mental health	30
Emotion and memory in boutique hotel experiences: the role of event design	30
Luxury hotel technology trends: a multigenerational analysis	30
Triggering customers to go green: dual pathways to integrity	30
A social network analysis of interlocking directorates in the accommodation sector	29
Designing customer experiential satisfaction between people- and technology-driven services: empirical evidence from upscale restaurants	29
Event tourist experience value: multi-item scale development and validation	29
The effect of employee recognition on restaurant employees’ job embeddedness, knowledge sharing and service orientation: abusive supervision as a moderator	29
How immersive technologies are redefining the customer journey. Guest editorial	29
The impact of green hotel practices on customer in-role and extra-role behaviors: a cross-cultural perspective	28
AI and supportive technology experiences of customers with visual impairments in hotel, restaurant, and travel contexts	28
The influence of consumer confusion on the repurchase intentions of hotel guests: the role of brand loyalty and customer satisfaction	28
The robot color effect on consumer responses: the moderating role of ambient lighting	28
How and when does customer mistreatment occur? Testing the predictive effect of future focus through construal-level theory	28
Gaining resilience through transformative services in cause-related events: an interaction ritual chain perspective	27
Second chances in hospitality: analyzing the employment prospects for rehabilitated offenders	27
The role of masculine and feminine gender enactment in hospitality leadership	27
Investigating social risks of construction projects in historic tourism sites in urban districts of developing countries: social network analysis approach	27
The effect of service failure severity on brand forgiveness: the moderating role of interpersonal attachment styles and thinking styles	27
Predicting Airbnb occupancy rate: a hybrid deep learning and game-theoretic approach	27
How CEO responsible leadership shapes corporate social responsibility and organization performance: the roles of organizational climates and CEO founder status	27
Rethinking work-life integration: empowering talent in emerging hospitality and tourism work paradigms	27
The effects of motivation and prior knowledge on wine consumers’ decision-making process: using an extended model of goal-directed behavior	27
Memorable dining experiences amidst the COVID-19 pandemic	27
Can nostalgia-themed stimuli predict customer loyalty and continued patronage?	27
Retaining millennial talent: the role of servant leadership and creativity	27
Employees’ perceived service robot support: construct conceptualisation and scale development	27
How does emotional labor influence restaurant employees’ service quality during COVID-19? The roles of work fatigue and supervisor–subordinate Guanxi	27
No man is an island: side-hustle time pressure and full-time knowledge sharing	26
Can cuteness soften my anxiety? The impact of conversational styles of service robots on consumer service acceptance	26
Influence of corporate digital responsibility, responsible marketing, green technology and responsible practices on green brand equity in star-rated hotels	26
Does technological innovation have an impact on employment in the hospitality industry?	26
Exploring the effect of “home feeling” on the online rating of homestays: a three-dimensional perspective	26
Can virtual influencers affect purchase intentions in tourism and hospitality e-commerce live streaming? An empirical study in China	26
The ecosystem of disability inclusion in hospitality and tourism organisations: an integrative review and research agenda	26
Human capital disclosure and firm value: the role of corporate sustainability and stakeholder engagement culture	26
Exploring memorable experiences in luxury hotels	26
A reflection on the Great Resignation in the hospitality and tourism industry	26
Religious, contextual and media influence: determinants of the representation of female tour guides in travel agencies	26
The emotional algorithm: nostalgia, artificial intelligence and buying intentions	26
Beyond competing for talent: an integrative framework for coopetition in talent management in SMEs	26
Harnessing rejection or being hurt by it: emotion regulation in the face of supervisor idea rejection	25
Burnout and counterproductive workplace behaviours among frontline hospitality employees: the effect of perceived contract precarity	25
Exploring visual representations of hotel brand image: framework development using mixed methods	25
Framing the experience: how self-construal shapes business event attendance decisions	25
Predicting food leftovers in shared dining: a machine learning approach	25
Tangible and intangible hotel in-room amenities in shaping customer experience and the consequences in the with-corona era	25
Research setting criticality: clichés and propositions	25
The effect of artificial intelligence awareness on frontline service employees’ silence: the roles of psychological contract breach and moral identity	25
Developing a scale is not enough: on the importance of nomological validity	25
Does work-family conflict mediate the effect of psychological resilience on tour guides’ happiness?	25
Festivalization of business events: exploring a new strategy for designing more engaging conference experiences	24
Embracing imperfection: employee empowerment and learning from errors from the lens of positive psychology	24
Identifying success factors of refugee entrepreneurs in the tourism and hospitality industry	24
Understanding brand reputation: a case study of Chinese wineries	24
Linking organizational justice to tourism and hospitality employees’ service orientation: the roles of Confucian values and relationship quality	24
Cybernetic avatars in hospitality: advancing the social inclusion of individuals with a disability	24
The theory of sustainability values and travel behavior	24
Creating value networks through a learning society for Indigenous women tourism entrepreneurs	23
Travel medicine in hospitality: an interdisciplinary perspective	23
Artificial intelligence and the future of the workforce: a critical reflection on general trends and hospitality implications	23
Artificial intelligence (AI) awareness and work withdrawal: evaluating chained mediation through negative work-related rumination and emotional exhaustion	23
A systematic and critical review of Internet of Things in contemporary hospitality: a roadmap and avenues for future research	23
Corporate social responsibility (CSR): a contemporary review of practices, impacts, and future directions	23
Dynamic roles of hotel mobile application in customer satisfaction and dissatisfaction: integrating text analytics and impact asymmetry analysis	23
Exploring new realms or losing touch? Assessing public beliefs about tourism in the metaverse–a big-data approach	23
A network analysis of tourist activity	23
Text classification in tourism and hospitality – a deep learning perspective	23
A network perspective of cognitive and geographical proximity of sustainable tourism organizations: evidence from Italy	23
When human employees and robots serve together: what drives diners’ intention to revisit?	23
21st century leadership research in hospitality management: a state-of-the-art systematic literature review	23
Advancing information search through GenAI: the roles of search type, travel motive and GenAI customization level	23
Inter-brand career mobility: a study of general manager perceptions and implications for talent management	23
Examining tour guide humor as a driver of tourists’ positive word of mouth: a comprehensive mediation model	22
Sensemaking as a bridge between authentic leadership and employee well-being: a multilevel model of work meaningfulness and group empathy	22
Bridging the theory-practice gap: a critical reflection on information and communication technology research	22
How do free-play offers affect gambling behavior?	22
Enhancing ESG performance through digital dynamic capabilities in hospitality and tourism: the role of corporate digital responsibility	22
The interplay of social and intrapersonal factors in plant-based food consumption: a comprehensive analysis using the SOR, signaling and protection motivation theories	22
Antecedents and intervention mechanisms of institutional distrust of P2P accommodations during COVID-19 in China	22
Immersive time in the metaverse and visits to the physical world: why not both? A holistic customer engagement framework	22
Integrating the reviewers’ and readers’ perceptions of negative online reviews for customer decision-making: a mixed-method approach	22
What makes consumers repeat consumption internet celebrity restaurant?	22
The impact of robotic integration on prospective hospitality employees: job anxiety, career intention and the moderating role of emotional intelligence	22
The effect of illegitimate tasks on hospitality employees’ service performance: a conservation of resources perspective	21