International Journal of Contemporary Hospitality Management

Article	Citations
Fostering customer-oriented constructive deviance: the influence of moral emotions and moral disengagement	588
Growing the pie: an examination of coopetition benefits in the US lodging industry	321
Does perceived overqualification lead employees to further knowledge hiding? The role of relative deprivation and ego depletion	263
Customer experience in the hotel industry: a systematic literature review and research agenda	197
Tokenism in the workplace: does brand activism benefit LGBTQ+ employees in the hospitality industry?	183
Women empowerment in restaurants: effects of femvertising, purplewashing and feminist identity on consumers’ willingness to pay a premium	168
Guest editorial: The sharing economy in a post-pandemic world	162
Risk or benefit? Economic and sociocultural impact of P2P accommodation on community resilience, consumer perception and behavioral intention	138
Live streaming in hospitality and tourism: a hybrid systematic review and way forward	136
Employing the houseless as corporate social responsibility	135
A novel approach to online review analysis: integrating theory of planned behavior and machine learning techniques	128
Customer acceptance of humanoid service robots in hotels: moderating effects of service voluntariness and culture	125
Why do hotels go green? Understanding TripAdvisor GreenLeaders participation	125
The double-edged sword effect of artificial intelligence awareness among hotel employees	117
Humility breeds creativity: the moderated mediation model of leader humility and subordinates’ creative service performance in hospitality	117
Drivers and interrelationships of three types of pro-environmental behaviors in the workplace	113
Online food delivery research: a systematic literature review	108
Guest editorial	104
Can AI robots foster social inclusion? Exploring the role of immersive augmentation in hospitality	104
What drives Millennials and Generation Z to adopt cryptocurrency for hotel payments?	99
Build trust, they will come: the case of casino high rollers!	99
Cultural perceptions of ethical leadership and its effect on intention to leave in the independent hotel industry	94
Customer responses to the Airbnb platform: the role of Airbnb experience and memorability	93
Enhancing intellectual experiences for users: a multidimensional model of humanoid service robots in hospitality and tourism	90
Utilitarian vs hedonic roles of service robots and customer stereotypes: a person–environment fit theory perspective	89

Cognitive–analytical and emotional–social tasks achievement of service robots through human–robot interaction	88
Building “causal realism” in experimental studies within hospitality and tourism	85
Navigating the generative AI travel landscape: the influence of ChatGPT on the evolution from new users to loyal adopters	84
Generative AI in international hotel marketing: impacts on employee creativity and performance	83
The past, present, and future of AI in hospitality and tourism: a bibliometric analysis	83
Financial performance assessment of branded and non-branded hotel companies. Analysis of the Portuguese case	82
Viewing hospitality from an interdisciplinary lens: a systematic review of 30-year research on hospitality in health care	80
Indoor air quality monitoring and management in hospitality: an overarching framework	80
Diversity, equity and inclusion in employee-queer customer interactions in the hospitality service setting: including multiple stakeholders’ perspectives	78
Spatial structure and influencing factors of an emerging wine tourism network: a case study of the Ningxia wine region	76
What are the drawbacks of advanced technology in hospitality and tourism sphere?	76
COVID-19 pandemic and hotel property performance	75
Effects of history, location and size of ethnic enclaves and ethnic restaurants on authentic cultural gastronomic experiences	75
A triadic model of job retention and turnover dynamics in the hospitality industry	75
Top management team gender diversity and firm risk-taking in the hospitality industry	72
Impact of the length of stay at hotels on online reviews	70
Interactive CSR campaign and symbolic brand benefits: a moderated mediation model of brand trust and self-congruity in the restaurant industry	70
Empowering leadership in hospitality and tourism management: a systematic literature review	70
How organizational justice in the hospitality industry influences proactive customer service performance through general self-efficacy	68
Understanding the drivers of consumers’ acceptance and use of service robots in the hotel industry	67
Can customer participation promote hospitality frontline employees’ extra-role service behavior?	67
Is it the end of the technology acceptance model in the era of generative artificial intelligence?	66
Examining the pathway linking workplace incivility and employee well-being: a study among frontline hotel employees in India	66
Supervisor incivility and turnover intention of the employees in the hospitality industry of China	65
Effects of metaverse experience on behavioral intention of visitors: moderating role of similarity between virtual and real experience	65
A systematic review of empirical studies of pro-environmental behavior in hospitality and tourism contexts	64
From the final frontier to the metaverse: exploring the role of sharing economy principles in revolutionizing space tourism	64
The internet of things in upscale hotels: its impact on guests’ sensory experiences and behavior	63
Hotel experiences during the COVID-19 pandemic: high-touch versus high-tech	62
Consumer intention to use service robots: a cognitive–affective–conative framework	62
Defining and establishing a restaurant wine culture	60
Sustainable consumer choices – critical reflection on hospitality and tourism	59
Ex post i-deals, work-life balance, and work well-being in the hospitality industry: the moderating role of gender	59
Linking organizational exploitation to extra-role behaviors: a conservation of resources perspective	59
The future of transformative events: an event leaders’ perspective	59
Beyond local food consumption: the impact of local food consumption experience on cultural competence, eudaimonia and behavioral intention	59
Special Issues in hospitality and tourism management journals	59
Evaluating the effect of multifactors on employee’s innovative behavior in SMEs: mediating effects of thriving at work and organizational commitment	58
Post COVID-19 recovery for independent full-service restaurants using the salience theory: what will it take to get customers to return?	58
Evaluating user engagement via Metaverse environment through immersive experience for travel and tourism websites	58
Fun at workplace and intention to leave: role of work engagement and group cohesion	57
Keeping warm: racial disparities of warmth judgments in the service industry	57
Antecedents and consequences of co-creation value with a resolution of complex P2P relationships	56
Hospitality employees’ emotions in the workplace: a systematic review of recent literature	55
The influence of perceived organizational exploitation on frontline hospitality employees’ workplace deviance: an organizational justice perspective	55
Health tourism enterprises and adaptation for sustainable development	54
Unraveling the customer orientation paradox	54
Hospitality employees’ technology adoption at the workplace: evidence from a meta-analysis	54
Quiet quitting: relationship with other concepts and implications for tourism and hospitality	54
A critical insight into the intersection of sustainability and technology	53

Can human resource flexibility disentangle innovative work behavior among hospitality employees? The roles of harmonious passion and regulatory foci	53
In the travel bloggers’ wonderland: mechanisms of the blogger – follower relationship in tourism and hospitality management – a systematic literature review	53
Does chefs’ perfectionism foster culinary creativity in Taiwan? Exploring the moderating role of turnover intention	52
Operation design of a robot logistics system considering demand fluctuations in the hotel industry	52
Intraindividual variability and stability in rumination: examining the effect of rumination on negative affect across domains	52
The effect of generalist CEOs on social novelty in the restaurant industry	51
Watching performing arts encourages proenvironmental hotel choices: a moderated mediation model	51
The spillover effect of sustainable hospitality and tourism consumption value (SHTCV) on prosocial behaviors: the moderating effect of global citizenship	51
The joint influence of the timing and framing of an online upselling message on consumer perceptions: the roles of construal level and reactance	50
How position level, hotel classification and brand category affect attitudes toward disabled colleagues	50
A behavioral economics approach to hospitality and tourism research	50
Informing facts or evoking feelings: how to communicate pro-environmental messages effectively to first-time vs repeat customers	50
The ethics of eating: how do lifestyle politics shape tourists’ ethical food consumption behaviours?	48
Dividend and investment decisions in asymmetric information environments: evidence from the restaurant industry	48
The relationship between illegitimate tasks and service sabotage: an investigation of emotional energy and psychological resilience	46
The MSapeMER: a symmetric, scale-free and intuitive forecasting error measure for hospitality revenue management	46
The relevance of relational capabilities in collaborative decisions	46
What drives participation in green loyalty programmes? Examining reactance, guilt and staff attractiveness	46
Customer mistreatment and unethical pro-organizational behavior: a daily diary study examining the roles of status threat	45
An integrated framework of behavioral reasoning theory, theory of planned behavior, moral norm and emotions for fostering hospitality/tourism employees’ sustainable behaviors	45
What makes experimental research publishable in leading hospitality and tourism journals? Perspectives of editorial board members	45
Impact of green human resource practices on hotel environmental performance: the moderating effect of environmental knowledge and individual green values	44
Delivering warmth and expediting love: just-in-time CSR in the midst of COVID-19 mega disruption	44
How immersive technologies impact behavioral responses in destination marketing: the role of physiological arousal, presence, and age	44
Beyond simple messaging: a review of crisis communication research in hospitality and tourism	43
How to develop and validate experimental scenarios?	43
How does quality of mobile food delivery services influence customer loyalty? Gronroos’s service quality perspective	42
Augmented reality marketing in hospitality and tourism: a guide for researchers and managers	42
The construction of the affinity-seeking strategies of Airbnb homestay hosts	42
The paradox of immersive artificial intelligence (AI) in luxury hospitality: how immersive AI shapes consumer differentiation and luxury value	42
A supervised data mining approach for predicting comment card ratings	42
“Find a flight for me, Oscar!” Motivational customer experiences with chatbots	42
The impact of customer sexual harassment on customer-oriented OCB: a social exchange perspective	42
The changing role of hotel attributes in destination competitiveness throughout a crisis	42
Risk, crisis and disaster management in hospitality and tourism: a comparative review	41
Revisiting internal consistency in hospitality research: toward a more comprehensive assessment of scale quality	41
Stylish virtual tour: exploring fashion’s influence on attitude and satisfaction in VR tourism	41
Hotel App Quality (HAPQUAL): conceptualization and scale development	40
Leveraging ChatGPT and other generative artificial intelligence (AI)-based applications in the hospitality and tourism industry: practices, challenges and research agenda	40
Customer preferences for staycation package attributes	40
Environmental cognition and environmental performance in restaurants: roles of green supplier selection and joint actions	40
Cruise revenue management: cross-discipline literature review and development of an integrated cruise revenue management framework	40
Unraveling the mechanisms of AI system aversion among customer-contact employees: a perspective from advice response theory	40
Third-party social support and the sense of not feeling alone, coping and healing: healthcare traveler experiences in hotels and Airbnbs	38
The impact of AI service failure on human employee behavior and customer service performance	37
The matching effect of local food and color on ethical dining behaviors: the roles of credibility and green image	37
Reflective and composite scales in tourism and hospitality research: revising the scale development procedure	37
Virtual reality vs traditional previews: the role of self-construal in customer decision-making	37
Robotic companionship for solo diners: the role of robotic service type, need to belong and restaurant type	37
Changes in the effect of credence cues on restaurant delivery service under different health risks	37
Perceived price and trustworthiness of online reviews: different levels of promotion and customer type	36
Real in virtual: the influence mechanism of virtual reality on tourists’ perceptions of presence and authenticity in museum tourism	36
An exploratory investigation of technology-assisted dining experiences from the consumer perspective	36
Implementing dynamic revenue management in hotels during Covid-19: value stream and wavelet coherence perspectives	36
The impact of product name on consumer responses to meat alternatives	36
From service-dominant orientation to positive customer outcomes: a self-determination model in the custom travel service context	36
A digital transformation approach in hospitality and tourism research	36
Competition or collaboration for human–robot relationship: a critical reflection on future cobotics in hospitality	36
Generation Z domestic food tourists’ experienced restaurant innovativeness toward destination cognitive food image and revisit intention	35
Coming to terms with a socially unsustainable fine dining business model	35
Creativity in the hospitality and tourism industry: a meta-analysis	35
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?	35
Smart tourism city governance: exploring the impact on stakeholder networks	35
Drivers of social sustainability practices: quality management, human capital and innovation	35
The theory-practice research gains from big data: evidence from hospitality loyalty programs	35
The role of experiential familiarity in shaping hotel-chain competitiveness	35
A comparison of the importance of wine supplier quality attributes for on-premise and off-premise wine retail establishments	35
How do wineries price their wine experiences?	35
Social network analysis in hospitality and tourism: Guest editorial	35
Emotion regulation research in hospitality and tourism	34
The role of knowledge sharing in hotel newcomer socialization: a formal intervention program	34
Gathering pre-purchase information for a cruise vacation with virtual reality: the effects of media technology and gender	34
Relational resources for promoting restaurant employees’ thriving at work	33
Resilient leadership in hospitality and tourism enterprises: conceptualization and scale development	33
From shared leadership to proactive customer service performance: a multilevel investigation	33
Employee perceptions of hotel CSR activities during the COVID-19 pandemic	33
The trickle-down effect of leader psychological capital on follower creative performance: the mediating roles of job crafting and knowledge sharing	33
How does AI awareness affect employees’ voice behavior in the service industry? A transactional theory of stress perspective	33
How negative workplace gossip undermines employees’ career growth: from a reputational perspective	32
A social network analysis of interlocking directorates in the accommodation sector	32

Retaining millennial talent: the role of servant leadership and creativity	32
A comparison between chatbot and human service: customer perception and reuse intention	32
The effect of employee recognition on restaurant employees’ job embeddedness, knowledge sharing and service orientation: abusive supervision as a moderator	32
Luxury hotel technology trends: a multigenerational analysis	32
Event tourist experience value: multi-item scale development and validation	31
Designing customer experiential satisfaction between people- and technology-driven services: empirical evidence from upscale restaurants	31
How CEO responsible leadership shapes corporate social responsibility and organization performance: the roles of organizational climates and CEO founder status	31
Idiosyncratic deals and occupational well-being in the hospitality industry: the mediating role of organization-based self-esteem	31
Second chances in hospitality: analyzing the employment prospects for rehabilitated offenders	31
The role of masculine and feminine gender enactment in hospitality leadership	31
An exploratory study of US craft brewery owners’ motivations for adopting environmental practices	31
Cue congruence effects of attribute performance and hosts’ service quality attributes on room sales on peer-to-peer accommodation platforms	31
Memorable dining experiences amidst the COVID-19 pandemic	30
How immersive technologies are redefining the customer journey. Guest editorial	30
Gaining resilience through transformative services in cause-related events: an interaction ritual chain perspective	30
Big data and analytics in hospitality and tourism: a systematic literature review	30
The robot color effect on consumer responses: the moderating role of ambient lighting	30
Family supportive and singles-friendly: how an equally supportive working environment impacts unmarried hotel employees	30
Consequences of employee personality in the hospitality context: a systematic review and meta-analysis	30
The influence of consumer confusion on the repurchase intentions of hotel guests: the role of brand loyalty and customer satisfaction	30
Rethinking work-life integration: empowering talent in emerging hospitality and tourism work paradigms	29
Human resource management studies in hospitality and tourism domain: a bibliometric analysis	29
Can cuteness soften my anxiety? The impact of conversational styles of service robots on consumer service acceptance	29
The effect of service failure severity on brand forgiveness: the moderating role of interpersonal attachment styles and thinking styles	29
Beyond competing for talent: an integrative framework for coopetition in talent management in SMEs	29
AI and supportive technology experiences of customers with visual impairments in hotel, restaurant, and travel contexts	29
The effects of motivation and prior knowledge on wine consumers’ decision-making process: using an extended model of goal-directed behavior	29
Can nostalgia-themed stimuli predict customer loyalty and continued patronage?	29
Motivation behind review provision in online travel communities: do hometowner contributions matter?	28
Investigating social risks of construction projects in historic tourism sites in urban districts of developing countries: social network analysis approach	28
A comparative review of hospitality and tourism innovation research in academic and trade journals	28
Influence of corporate digital responsibility, responsible marketing, green technology and responsible practices on green brand equity in star-rated hotels	28
The ecosystem of disability inclusion in hospitality and tourism organisations: an integrative review and research agenda	28
Restaurant-visit intention: do anthropomorphic cues, brand awareness and subjective social class interact?	28
Beyond “good company”: The mediating role of innovation in the corporate social responsibility and corporate firm performance relationship	27
A network analysis of cross-occupational skill transferability for the hospitality industry	27
Can virtual influencers affect purchase intentions in tourism and hospitality e-commerce live streaming? An empirical study in China	27
Does technological innovation have an impact on employment in the hospitality industry?	27
How does emotional labor influence restaurant employees’ service quality during COVID-19? The roles of work fatigue and supervisor–subordinate Guanxi	27
Exploring the effect of “home feeling” on the online rating of homestays: a three-dimensional perspective	27
Leader knowledge hiding, feedback avoidance and hotel employee outcomes: a moderated mediation model	27
Inter-brand career mobility: a study of general manager perceptions and implications for talent management	26
Understanding brand reputation: a case study of Chinese wineries	26
Exploring memorable experiences in luxury hotels	26
Festivalization of business events: exploring a new strategy for designing more engaging conference experiences	26
Burnout and counterproductive workplace behaviours among frontline hospitality employees: the effect of perceived contract precarity	26
Making memories: a consumer-based model of authenticity applied to living history sites	26
Religious, contextual and media influence: determinants of the representation of female tour guides in travel agencies	26
You don’t have to tip the human waiters anymore, but … Unveiling factors that influence consumers’ willingness to pay a price premium for robotic restaurants	26
Dynamic roles of hotel mobile application in customer satisfaction and dissatisfaction: integrating text analytics and impact asymmetry analysis	26
Does work-family conflict mediate the effect of psychological resilience on tour guides’ happiness?	26
A reflection on the Great Resignation in the hospitality and tourism industry	26
A network analysis of tourist activity	26
Examining restaurant purchase intention during crises: the role of message appeal	25
A network perspective of cognitive and geographical proximity of sustainable tourism organizations: evidence from Italy	25
Identifying success factors of refugee entrepreneurs in the tourism and hospitality industry	25
Travel medicine in hospitality: an interdisciplinary perspective	25
Tangible and intangible hotel in-room amenities in shaping customer experience and the consequences in the with-corona era	25
Is restaurant crowdfunding immune to the COVID-19 pandemic?	25
Corporate social responsibility (CSR): a contemporary review of practices, impacts, and future directions	25
Developing a scale is not enough: on the importance of nomological validity	25
Text classification in tourism and hospitality – a deep learning perspective	25
Consumer approach intentions amid COVID-19: the role of safety compliance and perceived risk	25
Creating value networks through a learning society for Indigenous women tourism entrepreneurs	25