International Journal of Contemporary Hospitality Management

Article	Citations
Fostering customer-oriented constructive deviance: the influence of moral emotions and moral disengagement	518
Growing the pie: an examination of coopetition benefits in the US lodging industry	293
Tokenism in the workplace: does brand activism benefit LGBTQ+ employees in the hospitality industry?	223
Women empowerment in restaurants: effects of femvertising, purplewashing and feminist identity on consumers’ willingness to pay a premium	184
Guest editorial: The sharing economy in a post-pandemic world	172
Risk or benefit? Economic and sociocultural impact of P2P accommodation on community resilience, consumer perception and behavioral intention	153
Live streaming in hospitality and tourism: a hybrid systematic review and way forward	152
The double-edged sword effect of artificial intelligence awareness among hotel employees	130
Does perceived overqualification lead employees to further knowledge hiding? The role of relative deprivation and ego depletion	129
Why do hotels go green? Understanding TripAdvisor GreenLeaders participation	125
Customer experience in the hotel industry: a systematic literature review and research agenda	123
Employing the houseless as corporate social responsibility	120
A novel approach to online review analysis: integrating theory of planned behavior and machine learning techniques	115
Online food delivery research: a systematic literature review	111
Drivers and interrelationships of three types of pro-environmental behaviors in the workplace	110
Can AI robots foster social inclusion? Exploring the role of immersive augmentation in hospitality	109
Humility breeds creativity: the moderated mediation model of leader humility and subordinates’ creative service performance in hospitality	99
Guest editorial	99
Customer acceptance of humanoid service robots in hotels: moderating effects of service voluntariness and culture	99
Cultural perceptions of ethical leadership and its effect on intention to leave in the independent hotel industry	98
What drives Millennials and Generation Z to adopt cryptocurrency for hotel payments?	94
A triadic model of job retention and turnover dynamics in the hospitality industry	92
Build trust, they will come: the case of casino high rollers!	90
The internet of things in upscale hotels: its impact on guests’ sensory experiences and behavior	88
Financial performance assessment of branded and non-branded hotel companies. Analysis of the Portuguese case	85

From the final frontier to the metaverse: exploring the role of sharing economy principles in revolutionizing space tourism	85
Can customer participation promote hospitality frontline employees’ extra-role service behavior?	82
Interactive CSR campaign and symbolic brand benefits: a moderated mediation model of brand trust and self-congruity in the restaurant industry	81
COVID-19 pandemic and hotel property performance	81
Supervisor incivility and turnover intention of the employees in the hospitality industry of China	80
Examining the pathway linking workplace incivility and employee well-being: a study among frontline hotel employees in India	78
Cognitive–analytical and emotional–social tasks achievement of service robots through human–robot interaction	77
Viewing hospitality from an interdisciplinary lens: a systematic review of 30-year research on hospitality in health care	77
Hotel experiences during the COVID-19 pandemic: high-touch versus high-tech	77
Diversity, equity and inclusion in employee-queer customer interactions in the hospitality service setting: including multiple stakeholders’ perspectives	76
How organizational justice in the hospitality industry influences proactive customer service performance through general self-efficacy	73
Spatial structure and influencing factors of an emerging wine tourism network: a case study of the Ningxia wine region	73
Effects of metaverse experience on behavioral intention of visitors: moderating role of similarity between virtual and real experience	72
Building “causal realism” in experimental studies within hospitality and tourism	71
Indoor air quality monitoring and management in hospitality: an overarching framework	69
Top management team gender diversity and firm risk-taking in the hospitality industry	69
Effects of history, location and size of ethnic enclaves and ethnic restaurants on authentic cultural gastronomic experiences	69
Customer responses to the Airbnb platform: the role of Airbnb experience and memorability	68
Navigating the generative AI travel landscape: the influence of ChatGPT on the evolution from new users to loyal adopters	67
Generative AI in international hotel marketing: impacts on employee creativity and performance	67
The past, present, and future of AI in hospitality and tourism: a bibliometric analysis	65
Enhancing intellectual experiences for users: a multidimensional model of humanoid service robots in hospitality and tourism	65
Impact of the length of stay at hotels on online reviews	65
A systematic review of empirical studies of pro-environmental behavior in hospitality and tourism contexts	65
Understanding the drivers of consumers’ acceptance and use of service robots in the hotel industry	62
Empowering leadership in hospitality and tourism management: a systematic literature review	62
Consumer intention to use service robots: a cognitive–affective–conative framework	61
Is it the end of the technology acceptance model in the era of generative artificial intelligence?	61
Utilitarian vs hedonic roles of service robots and customer stereotypes: a person–environment fit theory perspective	61
Ex post i-deals, work-life balance, and work well-being in the hospitality industry: the moderating role of gender	61
Defining and establishing a restaurant wine culture	60
Antecedents and consequences of co-creation value with a resolution of complex P2P relationships	60
Experience of shame in service failure context among restaurant frontline employees: does industry tenure matter?	59
Linking organizational exploitation to extra-role behaviors: a conservation of resources perspective	59
Keeping warm: racial disparities of warmth judgments in the service industry	58
Special Issues in hospitality and tourism management journals	58
Evaluating the effect of multifactors on employee’s innovative behavior in SMEs: mediating effects of thriving at work and organizational commitment	58
The future of transformative events: an event leaders’ perspective	57
Fun at workplace and intention to leave: role of work engagement and group cohesion	57
Sustainable consumer choices – critical reflection on hospitality and tourism	56
Hospitality employees’ emotions in the workplace: a systematic review of recent literature	56
Evaluating user engagement via Metaverse environment through immersive experience for travel and tourism websites	55
Beyond local food consumption: the impact of local food consumption experience on cultural competence, eudaimonia and behavioral intention	55
Post COVID-19 recovery for independent full-service restaurants using the salience theory: what will it take to get customers to return?	55
The influence of perceived organizational exploitation on frontline hospitality employees’ workplace deviance: an organizational justice perspective	55
Unraveling the customer orientation paradox	54
Quiet quitting: relationship with other concepts and implications for tourism and hospitality	54
Emotional intelligence and job performance in the hospitality industry: a meta-analytic review	54
Operation design of a robot logistics system considering demand fluctuations in the hotel industry	53
Delivering warmth and expediting love: just-in-time CSR in the midst of COVID-19 mega disruption	53

The relevance of relational capabilities in collaborative decisions	53
The MSapeMER: a symmetric, scale-free and intuitive forecasting error measure for hospitality revenue management	53
Intraindividual variability and stability in rumination: examining the effect of rumination on negative affect across domains	53
Does chefs’ perfectionism foster culinary creativity in Taiwan? Exploring the moderating role of turnover intention	53
Watching performing arts encourages proenvironmental hotel choices: a moderated mediation model	53
What makes experimental research publishable in leading hospitality and tourism journals? Perspectives of editorial board members	53
What drives participation in green loyalty programmes? Examining reactance, guilt and staff attractiveness	51
The effect of generalist CEOs on social novelty in the restaurant industry	51
Informing facts or evoking feelings: how to communicate pro-environmental messages effectively to first-time vs repeat customers	51
Can human resource flexibility disentangle innovative work behavior among hospitality employees? The roles of harmonious passion and regulatory foci	50
A critical insight into the intersection of sustainability and technology	50
How position level, hotel classification and brand category affect attitudes toward disabled colleagues	49
Customer mistreatment and unethical pro-organizational behavior: a daily diary study examining the roles of status threat	49
An integrated framework of behavioral reasoning theory, theory of planned behavior, moral norm and emotions for fostering hospitality/tourism employees’ sustainable behaviors	48
The joint influence of the timing and framing of an online upselling message on consumer perceptions: the roles of construal level and reactance	48
How immersive technologies impact behavioral responses in destination marketing: the role of physiological arousal, presence, and age	47
The relationship between illegitimate tasks and service sabotage: an investigation of emotional energy and psychological resilience	47
Dividend and investment decisions in asymmetric information environments: evidence from the restaurant industry	47
Hospitality employees’ technology adoption at the workplace: evidence from a meta-analysis	46
A behavioral economics approach to hospitality and tourism research	46
Health tourism enterprises and adaptation for sustainable development	45
Impact of green human resource practices on hotel environmental performance: the moderating effect of environmental knowledge and individual green values	45
In the travel bloggers’ wonderland: mechanisms of the blogger – follower relationship in tourism and hospitality management – a systematic literature review	45
Unraveling the mechanisms of AI system aversion among customer-contact employees: a perspective from advice response theory	44
How to develop and validate experimental scenarios?	44
Recipes for customer loyalty: a cross-country study of the hotel industry	43
The impact of customer sexual harassment on customer-oriented OCB: a social exchange perspective	43
The changing role of hotel attributes in destination competitiveness throughout a crisis	43
Stylish virtual tour: exploring fashion’s influence on attitude and satisfaction in VR tourism	43
The paradox of immersive artificial intelligence (AI) in luxury hospitality: how immersive AI shapes consumer differentiation and luxury value	42
A supervised data mining approach for predicting comment card ratings	42
Environmental cognition and environmental performance in restaurants: roles of green supplier selection and joint actions	42
Revisiting internal consistency in hospitality research: toward a more comprehensive assessment of scale quality	41
Risk, crisis and disaster management in hospitality and tourism: a comparative review	41
The construction of the affinity-seeking strategies of Airbnb homestay hosts	41
Beyond simple messaging: a review of crisis communication research in hospitality and tourism	41
Leveraging ChatGPT and other generative artificial intelligence (AI)-based applications in the hospitality and tourism industry: practices, challenges and research agenda	40
Augmented reality marketing in hospitality and tourism: a guide for researchers and managers	40
Rebounding through the pandemic: towards the digitized and digitalized small hospitality business in China	39
“Find a flight for me, Oscar!” Motivational customer experiences with chatbots	39
Tourism demand nowcasting using a LASSO-MIDAS model	39
The impact of product name on consumer responses to meat alternatives	39
How does quality of mobile food delivery services influence customer loyalty? Gronroos’s service quality perspective	39
Changes in the effect of credence cues on restaurant delivery service under different health risks	39
From service-dominant orientation to positive customer outcomes: a self-determination model in the custom travel service context	38
Cruise revenue management: cross-discipline literature review and development of an integrated cruise revenue management framework	38
An exploratory investigation of technology-assisted dining experiences from the consumer perspective	38
Hotel App Quality (HAPQUAL): conceptualization and scale development	37
The matching effect of local food and color on ethical dining behaviors: the roles of credibility and green image	37
Smart tourism city governance: exploring the impact on stakeholder networks	37
Customer preferences for staycation package attributes	37
Robotic companionship for solo diners: the role of robotic service type, need to belong and restaurant type	37
Real in virtual: the influence mechanism of virtual reality on tourists’ perceptions of presence and authenticity in museum tourism	37
Third-party social support and the sense of not feeling alone, coping and healing: healthcare traveler experiences in hotels and Airbnbs	36
A digital transformation approach in hospitality and tourism research	36
The impact of AI service failure on human employee behavior and customer service performance	36
Perceived price and trustworthiness of online reviews: different levels of promotion and customer type	35
Implementing dynamic revenue management in hotels during Covid-19: value stream and wavelet coherence perspectives	35
Competition or collaboration for human–robot relationship: a critical reflection on future cobotics in hospitality	35
Reflective and composite scales in tourism and hospitality research: revising the scale development procedure	35
How do wineries price their wine experiences?	35
Virtual reality vs traditional previews: the role of self-construal in customer decision-making	35
Generation Z domestic food tourists’ experienced restaurant innovativeness toward destination cognitive food image and revisit intention	35
A comparison of the importance of wine supplier quality attributes for on-premise and off-premise wine retail establishments	35
The role of knowledge sharing in hotel newcomer socialization: a formal intervention program	34
Relational resources for promoting restaurant employees’ thriving at work	34
Coming to terms with a socially unsustainable fine dining business model	34
The role of experiential familiarity in shaping hotel-chain competitiveness	34
Vulnerability to COVID-19 unemployment in the Portuguese tourism and hospitality industry	34
Cruising in the COVID-19 pandemic era: Does perceived crowding really matter?	34
Social network analysis in hospitality and tourism: Guest editorial	34
The trickle-down effect of leader psychological capital on follower creative performance: the mediating roles of job crafting and knowledge sharing	34
Drivers of social sustainability practices: quality management, human capital and innovation	34
Gathering pre-purchase information for a cruise vacation with virtual reality: the effects of media technology and gender	33
How negative workplace gossip undermines employees’ career growth: from a reputational perspective	33
How does AI awareness affect employees’ voice behavior in the service industry? A transactional theory of stress perspective	33
Luxury hotel technology trends: a multigenerational analysis	32
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?	32
Creativity in the hospitality and tourism industry: a meta-analysis	32
Emotion regulation research in hospitality and tourism	32

Employee perceptions of hotel CSR activities during the COVID-19 pandemic	32
From shared leadership to proactive customer service performance: a multilevel investigation	32
Resilient leadership in hospitality and tourism enterprises: conceptualization and scale development	31
The theory-practice research gains from big data: evidence from hospitality loyalty programs	31
A comparison between chatbot and human service: customer perception and reuse intention	31
A social network analysis of interlocking directorates in the accommodation sector	30
Gaining resilience through transformative services in cause-related events: an interaction ritual chain perspective	30
Decision model innovation for competitive productivity (CP) in the airport industry	30
The role of masculine and feminine gender enactment in hospitality leadership	30
An exploratory study of US craft brewery owners’ motivations for adopting environmental practices	30
The effect of employee recognition on restaurant employees’ job embeddedness, knowledge sharing and service orientation: abusive supervision as a moderator	30
The influence of consumer confusion on the repurchase intentions of hotel guests: the role of brand loyalty and customer satisfaction	29
How immersive technologies are redefining the customer journey. Guest editorial	29
Idiosyncratic deals and occupational well-being in the hospitality industry: the mediating role of organization-based self-esteem	29
AI and supportive technology experiences of customers with visual impairments in hotel, restaurant, and travel contexts	29
Retaining millennial talent: the role of servant leadership and creativity	29
Consequences of employee personality in the hospitality context: a systematic review and meta-analysis	29
Human resource management studies in hospitality and tourism domain: a bibliometric analysis	29
Second chances in hospitality: analyzing the employment prospects for rehabilitated offenders	29
Memorable dining experiences amidst the COVID-19 pandemic	29
Event tourist experience value: multi-item scale development and validation	29
The effect of service failure severity on brand forgiveness: the moderating role of interpersonal attachment styles and thinking styles	29
Family supportive and singles-friendly: how an equally supportive working environment impacts unmarried hotel employees	28
Can nostalgia-themed stimuli predict customer loyalty and continued patronage?	28
Construct validation of leaders’ motivating language in the context of the hotel industries of Bangladesh and Malaysia	28
Rethinking work-life integration: empowering talent in emerging hospitality and tourism work paradigms	28
How CEO responsible leadership shapes corporate social responsibility and organization performance: the roles of organizational climates and CEO founder status	28
The effects of motivation and prior knowledge on wine consumers’ decision-making process: using an extended model of goal-directed behavior	28
Can cuteness soften my anxiety? The impact of conversational styles of service robots on consumer service acceptance	28
Big data and analytics in hospitality and tourism: a systematic literature review	28
Cue congruence effects of attribute performance and hosts’ service quality attributes on room sales on peer-to-peer accommodation platforms	28
More than lip service to internal market orientation: a multilevel investigation of the role of internal service quality	28
Religious, contextual and media influence: determinants of the representation of female tour guides in travel agencies	27
A comparative review of hospitality and tourism innovation research in academic and trade journals	27
Exploring the effect of “home feeling” on the online rating of homestays: a three-dimensional perspective	27
A reflection on the Great Resignation in the hospitality and tourism industry	27
Investigating social risks of construction projects in historic tourism sites in urban districts of developing countries: social network analysis approach	27
You don’t have to tip the human waiters anymore, but … Unveiling factors that influence consumers’ willingness to pay a price premium for robotic restaurants	27
Beyond competing for talent: an integrative framework for coopetition in talent management in SMEs	27
Beyond “good company”: The mediating role of innovation in the corporate social responsibility and corporate firm performance relationship	26
Does technological innovation have an impact on employment in the hospitality industry?	26
Restaurant-visit intention: do anthropomorphic cues, brand awareness and subjective social class interact?	26
A network analysis of tourist activity	26
The ecosystem of disability inclusion in hospitality and tourism organisations: an integrative review and research agenda	26
Leader knowledge hiding, feedback avoidance and hotel employee outcomes: a moderated mediation model	26
Motivation behind review provision in online travel communities: do hometowner contributions matter?	26
Can virtual influencers affect purchase intentions in tourism and hospitality e-commerce live streaming? An empirical study in China	26
Exploring memorable experiences in luxury hotels	26
A network analysis of cross-occupational skill transferability for the hospitality industry	26
How does emotional labor influence restaurant employees’ service quality during COVID-19? The roles of work fatigue and supervisor–subordinate Guanxi	26
Examining restaurant purchase intention during crises: the role of message appeal	25
Festivalization of business events: exploring a new strategy for designing more engaging conference experiences	25
Linking organizational justice to tourism and hospitality employees’ service orientation: the roles of Confucian values and relationship quality	25
Toward maximization of peer-to-peer accommodation hosts’ competitive productivity (CP)	25
Advancing information search through GenAI: the roles of search type, travel motive and GenAI customization level	24
Developing a scale is not enough: on the importance of nomological validity	24
Peer-to-peer accommodation amid COVID-19: the effects of Airbnb cleanliness information on guests’ trust and behavioral intentions	24
Does work-family conflict mediate the effect of psychological resilience on tour guides’ happiness?	24
Dynamic roles of hotel mobile application in customer satisfaction and dissatisfaction: integrating text analytics and impact asymmetry analysis	24
Country-of-origin cues: effects of country-related affect and product association on consumer responses to hospitality firms	24
A systematic and critical review of Internet of Things in contemporary hospitality: a roadmap and avenues for future research	24
Travel medicine in hospitality: an interdisciplinary perspective	24
Inter-brand career mobility: a study of general manager perceptions and implications for talent management	24
Understanding brand reputation: a case study of Chinese wineries	24
Consumer approach intentions amid COVID-19: the role of safety compliance and perceived risk	24
A network perspective of cognitive and geographical proximity of sustainable tourism organizations: evidence from Italy	24
Artificial intelligence (AI) awareness and work withdrawal: evaluating chained mediation through negative work-related rumination and emotional exhaustion	24
Identifying success factors of refugee entrepreneurs in the tourism and hospitality industry	24
The effect of artificial intelligence awareness on frontline service employees’ silence: the roles of psychological contract breach and moral identity	24