Journal of Retailing and Consumer Services

Papers
(The H4-Index of Journal of Retailing and Consumer Services is 79. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-04-01 to 2025-04-01.)
ArticleCitations
Consumer preferences for the visual presentation of non-fungible tokens (NFTs) of luxury products: The role of perceived authenticity333
“Take no risk!”: Immediate and delayed backfire-effect of risk-reducing messages in retailers' return and exchange policies245
From popularity to pitfalls: Diagnosing consumer issues and engineering solutions for an ink-inspired mobile theme system230
The strength of stance: The impact of brand activism on resistance to negative information, purchasing, and premium paying intents across different types of failures229
Impact of death-related media information on the effectiveness of in-feed advertising: A compensatory consumption perspective220
Predicting retail customers' distress in the finance industry: An early warning system approach191
The impact of offline store presence on digital sales: The moderating role of product functionality185
Zero-COVID and retail: Using multi-wave data to examine the role of perceived risk and psychological factors in shopping abandonment184
Customer deviance in retailing: Managers’ emotional support and employees’ affective wellbeing184
The role of consumers' construal level in art-infusion-type effect on retail product evaluation182
Don't tell me you are sorry with a gift: The negative consequences of apology gifts176
The formation of habit and word-of-mouth intention of over-the-top platforms169
Investigating the effect of customer-generated content on performance in online platform-based experience goods market168
Analyzing the effects of storefront window display transparency on perceived store Attractiveness and Approach behavior157
Why do consumers buy green apparel? The role of dispositional traits, environmental orientation, environmental knowledge, and monetary incentive153
Is self-knowledge the ultimate prize? A quantitative analysis of participation choice in online ideation crowdsourcing contests153
The geography of lifestyle center growth: The emergence of a retail cluster format in the United States150
“Do not impose on others what you desire.” Research on the influence of service Personnel's interactive orientation on customer comfort146
How looking forward over the short period to-go affects consumer enjoyment: Role of temporal scarcity in access-based services145
Unveiling the influence of COVID-19 on the online retail market: A comprehensive exploration143
Editorial Board140
RETRACTED: Understanding the effects of live streamers’ appearance and abilities in shaping consumer purchase: A cross-cultural empirical research140
Learning, contractual capabilities, and contract duration changes in franchise networks134
Better support for supportive jobs. How to improve brand performance through better compensation and training for in-store merchandisers132
Icing on the cake or gilding the lily? The impact of high-modified model images on purchase intention131
The power of beauty: Be your ideal self in online reviews—an empirical study based on face detection123
The effects of constrained mobile coupons in the mobile channel122
Editorial Board122
Traveler segmentation through Instagram Fashion Influencers. Mirror Tourist as a new segment consumer group121
Gracefully yours: Would snap judgments of one's subtle graceful movements lead to inferences about their emotional intelligence?121
Editorial Board121
Shop-hop till you drop! The effect of the image gap on spillover patronage within retail agglomerations117
Editorial Board116
The impact of health crisis on sports consumption – A longitudinal study116
Reciprocity in upward product line extensions: A longitudinal study115
Editorial Board115
Trauma's effects on shopper choice confusion: The role of psychological hardiness and retailer strategies as mitigating factors114
The impact of buy-online-and-return-in-store channel integration on online and offline behavioral intentions: The role of offline store114
Psychological pricing: Myth or reality? The impact of nine-ending prices on purchasing attitudes and brand revenue114
A study on factors affecting service quality and loyalty intention in mobile banking112
Looking at the brain: Neural effects of “made in” labeling on product value and choice110
Is online-to-offline customer care support essential for consumer service?110
Impact of heuristic–systematic cues on the purchase intention of the electronic commerce consumer through the perception of product quality110
A technology-people-integrated toolkit for retail care management during a crisis110
How do customers engage in social media-based brand communities: The moderator role of the brand's country of origin?109
Informing or persuading? Unveiling the complex dynamics of live chat in online labor markets107
Implementing multi-attribute utility theory in service recovery: An operational management perspective on online retailing106
Editorial Board106
Who do you want to purchase with? The effect of naming strategy on consumer participation in online group purchase105
Impact of COVID-19 pandemic on online consumption share: Evidence from China's mobile payment data105
Choose a mobile application or mobile website? Different effects of mobile channels on direct and indirect sales99
The impact of online consumer review confusion on online shopping cart abandonment: A mediating role of perceived risk and moderating role of mindfulness98
Social isolation and risk-taking behavior: The case of COVID-19 and cryptocurrency98
Unveiling the symphony of experience: Exploring flow, inspiration, and revisit intentions among music festival attendees within the SOR model97
How violation of consumers’ expectations causes perceived betrayal and related behaviors: Theoretical perspectives from expectancy violation theory97
Examining the influence of source factors and content characteristics of influencers' post on consumer engagement and purchase intention: A moderated analysis97
Friend and Foe: The impact of complimentary competitor content (CCC) on consumer response towards the endorsing competitor96
What drives higher active customer engagement in luxury brands’ social media? Measurement and contingencies95
Predicting label brand loyalty: A comparison of two models using a partial least square-structural equation modeling95
Satellite fans: Does sport nostalgia influence purchase intention toward sponsors’ products?93
Measuring the role of factors on website effectiveness using vector autoregressive model92
Does managing customer accounts receivable impact customer relationships, and sales performance? An empirical investigation91
Meme marketing effectiveness: A moderated-mediation model90
Is the shopper always the king/queen? Study of omnichannel retail technology use and shopping orientations89
Connecting BOP consumers and retailers: What drives small-time retailing through social media?89
Gaining insights for service improvement through unstructured text from online reviews88
Is bigger better? How the scale effect influences green purchase intention: The case of washing machine88
What's inside matters: The impact of ingredient branding on consumers' purchasing behaviours in services86
Brand competitiveness antecedents: The interaction effects of marketing and R&D expenditure86
How do restaurant atmospherics influence restaurant authenticity? An integrative framework and empirical evidence85
The social media response to the rollout of legalized cannabis retail in Ontario, Canada82
The impact of blockchain technology on the online purchase behavior of green agricultural products82
New products or remanufactured products: Which is consumer-friendly under a closed-loop multi-level supply chain?82
The time code of online consumption: Exploring the impact of work hours on online consumption in the retail industry81
Revealing travellers’ satisfaction during COVID-19 outbreak: Moderating role of service quality81
The influence of visually dynamic imagery on purchase intentions: The roles of arousal and lay rationalism80
The effects of age cues on preferences for organic food: The moderating role of message claim80
The impact of channel integration on consumers’ channel preferences: Do showrooming and webrooming behaviors matter?79
We match! Building online brand engagement behaviours through emotional and rational processes79
The effect of a Halal label and label size on purchasing intent for non-Muslim consumers79
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