Journal of Retailing and Consumer Services

Article	Citations
Antecedents and consequences of customer flexibility: Establishing the link to firm competitive advantage	345
Predicting label brand loyalty: A comparison of two models using a partial least square-structural equation modeling	253
Conflict management capabilities in franchising	251
Green influencers and consumers’ decoupling behaviors for parasocial relationships and sustainability. A comparative study between Korea and Vietnam	237
Platform's premium store brand introduction and sales mode selection strategies with the cost-advantageous manufacturer	211
From virtual to reality: The power of augmented reality in triggering impulsive purchases	203
The biasing effect of evocative attributes at the implicit and explicit level: The tradition halo and the industrial horn in food products evaluations	201
Bridging the intention-behavior-gap through digitalized information (?) - Two laboratory experiments in the textile industry	196
Came and gone? A longitudinal study of the effects of COVID-19 on tourism purchasing intentions	190
Trauma's effects on shopper choice confusion: The role of psychological hardiness and retailer strategies as mitigating factors	178
Icing on the cake or gilding the lily? The impact of high-modified model images on purchase intention	170
On linking the perceived values of mobile shopping apps, customer well-being, and customer citizenship behavior: Moderating role of customer intimacy	165
Gracefully yours: Would snap judgments of one's subtle graceful movements lead to inferences about their emotional intelligence?	162
The social media response to the rollout of legalized cannabis retail in Ontario, Canada	159
How anticipated pride and guilt influence green consumption in the Middle East: The moderating role of environmental consciousness	156
Effects of in-store live stream on consumers’ offline purchase intention	156
How violation of consumers’ expectations causes perceived betrayal and related behaviors: Theoretical perspectives from expectancy violation theory	155
Balancing identity diversity and product contexts: Understanding consumer trust in AI-enhanced chatbot services	155
Continuous increasing consumer service for multi-item dual-channel retail management	151
Enjoy to read and enjoy to shop: An investigation on the impact of product information presentation on purchase intention in digital content marketing	148
Determining factors and impacts of the intention to adopt mobile banking app in Cameroon: Case of SARA by afriland First Bank	142
The effects of constrained mobile coupons in the mobile channel	142
The neurophysiological mechanisms underlying brand personality consumer attraction: EEG and GSR evidence	139
Identifying the motivating factors to promote socially responsible consumption under circular economy: A perspective from norm activation theory	133
Research on the influencing factors of consumers’ green purchase behavior in the post-pandemic era	131

Consumer rights or unethical behaviors: Exploring the impacts of retailer return policies	130
Mobile payment apps filling value gaps: Integrating consumption values with initial trust and customer involvement	128
Role of mobile food-ordering applications in developing restaurants’ brand satisfaction and loyalty in the pandemic period	127
Psychological pricing: Myth or reality? The impact of nine-ending prices on purchasing attitudes and brand revenue	126
Emotion and trust in virtual service assistant design for effective service recovery	125
Understanding information disclosures and privacy sensitivity on short-form video platforms: An empirical investigation	125
Understanding consumer repurchase intentions towards luxury retail brands: Evidence from an emerging market	125
Brand competitiveness antecedents: The interaction effects of marketing and R&D expenditure	124
Embracing digital companions: Unveiling customer engagement with anthropomorphic AI service robots in cross-cultural context	123
Artificial intelligence-generated virtual influencer: Examining the effects of emotional display on user engagement	123
Does educating customers create positive word of mouth?	122
Continuance intention to use self-delivery boxes: An empirical study in Tianjin, China	121
Customizing a consumers’ story for you: The impact of protagonist geographical distance on willingness to share	120
Green consumption behavior prediction based on fan-shaped search mechanism fruit fly algorithm optimized neural network	120
Food waste in the retail sector: A survey-based evidence from Central and Eastern Europe	119
Can consumer engagement on social media affect brand extension success? The case of luxury fashion brands and restaurants	118
Precision marketing for newly-launched products: How to offer free trials to consumers?	117
GNN-IR: Examining graph neural networks for influencer recommendations in social media marketing	117
The organic odyssey: Navigating the influence of attitude on purchase intent, mediated by perceived value, quality, and price in India	112
Ethical marketing framework for metaverse simulated experiences of tourism (SET): An exploration of consumers’ aspirations and fears	112
The use of (non)exotic leathers by (non)favourite luxury brands: An attachment theory perspective	111
How a “China-made” label influences Chinese Youth's product evaluation: The priming effect of patriotic and nationalistic news	110
Loyalty programs, loyalty engagement and customer engagement with the company brand: Consumer-centric behavioral psychology insights from three industries	108
Men on a mission, women on a journey - Gender differences in consumer information search behavior via SNS: The perceived value perspective	108
SIoT robots and consumer experiences in retail: Unpacking repeat purchase intention drivers leveraging computers are social actors (CASA) paradigm	107
From feeling like home to being at home: The negative outcomes of attachment to commercial places	106
Do people really want fast and precisely scheduled delivery? E-commerce customers' valuations of home delivery timing	102
The effect of matching promotion type with purchase type on green consumption	101
The effects of hedonic shopping values on loyalty towards small retailers: The moderating role of trust	99
The impact of reverse logistics process coordination on third party relationship quality: A moderated mediation model for multichannel retailers in the fashion industry	97
Curation subscription box services: Implications for the pet industry	96
Product lifespan extension of technology products: Exploring perceptions, value-beliefs, motives and attitudes in American and Spanish consumers	96
Beyond classical van Westendorp: Assessing price sensitivity for variants of algae-based meat substitutes	96
Emotional contagion triggered by online consumer reviews: Evidence from a neuroscience study	96
Customers who misbehave: Identifying restaurant guests “acting out” via asymmetric case models	96
Saudi millennials’ panic buying behavior during pandemic and post-pandemic: Role of social media addiction and religious values and commitment	93
The role of socially rich photos in generating favorable donation behavior on charity websites	93
Retailers, don't ignore me on social media! The importance of consumer-brand interactions in raising purchase intention - Privacy the Achilles heel	92
Avatars of influence: Understanding how virtual influencers trigger consumer engagement on online booking platforms	91
Factors influencing recommendations for women's clothing satisfaction: A latent dirichlet allocation approach using online reviews	89
Do you create your content yourself? Using generative artificial intelligence for social media content creation diminishes perceived brand authenticity	89
Consumer acceptance of social robots in domestic settings: A human-robot interaction perspective	89
Brand extension or co-branding: The consumer's attribution of responsibility to the crossover strategies of heritage brands	87
The role of temporal distance, conspicuous consumption, and multisensory interfaces on consumer judgments in metaverse	87
Luxury fashion games are so cool! Predicting awareness, perceived quality, and loyalty	87
The harmonious role of channel integration and logistics service in Omnichannel retailing: The case of IKEA	87
Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention	87
Experience intensification to purchase intentions of derivative works in service-intensive industries: An empirical study	85
Sustainable service product design method: Focus on customer demands and triple bottom line	84
How household food shopping behaviors changed during COVID-19 lockdown period: Evidence from Beijing, China	84

Mobile shopping intensity: Consumer demographics and motivations	83
The determinants of Women's redemption of geo-targeted m-coupons	81
Evaluating regression techniques for service advisor performance analysis in automotive dealerships	80
The market-based assets theory of brand competition	80
Extrinsic and intrinsic motivators for usage continuance of hedonic mobile apps	79
Risk management for barter exchange policy under retail industry	79
Adverse effect of social media on generation Z user's behavior: Government information support as a moderating variable	79
Bridging the gap: Exploring the nexus of service robot personalization, customer identification, and citizenship behaviors	79
Determinants of switching intention from web-based stores to retail apps: Habit as a moderator	79
Consumer orientations of secondhand fashion shoppers: The role of shopping frequency and store type	78
Determinants of virtual reality stores influencing purchase intention: An interpretive structural modeling approach	78
Social media user behavior analysis applied to the fashion and apparel industry in the big data era	78
Beyond and beneath the Metaverse dazzle: The interplay of VR and blockchain-based social exchanges and affordances in determining NFT trading user experience	77
Interactive effects of social norms and information framing on consumers' willingness of food waste reduction behavior	76
Recovering customer satisfaction after a chatbot service failure – The effect of gender	76
Seeking stability or change? Retailers’ organizational legitimacy, strategic orientation and cross-channel integration	76
Background music tempo effects on food evaluations and purchase intentions	76
Cosmetics makers have always sold ‘hope in a jar’! Understanding the cosmetics purchase intention in the Chinese mobile commerce environment	75
In pursuit of service encounter quality: Will service-oriented high-performance work systems benefit high-contact service industries?	75
Psychographic segmentation of multichannel customers: investigating the influence of individual differences on channel choice and switching behavior	75
Combining sell-out data with shopper behaviour data for category performance measurement: The role of category conversion power	75
Standing up for or against: A text-mining study on the recommendation of mobile payment apps	74
“Yes, we do. Why not use augmented reality?” customer responses to experiential presentations of AR-based applications	74
Do you bear to reject them? The effect of anthropomorphism on empathy and consumer preference for unattractive produce	73
Polluted cognition: The effect of air pollution on online purchasing behavior	72
The multiple effects of service innovation and quality on transitional and electronic word-of-mouth in predicting customer behaviour	72
Checkout button and online consumer impulse-buying behavior in social commerce: A trust transfer perspective	71
Understanding customer participation in CSR activities: The impact of perceptions of CSR, affective commitment, brand equity, and corporate reputation	71
Barriers of food delivery applications: A perspective from innovation resistance theory using mixed method	70
Reconciling conflict of interests in a green retailing channel with green sales effort	70
Online shopping continuance after COVID-19: A comparison of Canada, Germany and the United States	70
Information overload and fake news sharing: A transactional stress perspective exploring the mitigating role of consumers’ resilience during COVID-19	69
The investigation of green purchasing behavior in China: A conceptual model based on the theory of planned behavior and self-determination theory	68
Customer inspiration in retailing: The role of perceived novelty and customer loyalty across offline and online channels	68
How does AI technology integration affect employees’ proactive service behaviors? A transactional theory of stress perspective	67
The power of endorsement in upcycled food promotion: Investigating the moderating effect of perceived food familiarity	67
Impact of perceived value, positive emotion, product coolness and Mianzi on new energy vehicle purchase intention	66
Where to refuel: Modeling on-the-way choice of convenience outlet	65
Enhancing consumer well-being through the citizenship experience	65
Editorial Board	65
Retail value creation through augmented reality: The role of task-technology fit, consumer knowledge, and personality	64
Miracle in the evening: Explaining the boundary condition of consumer's self-control on purchase intention of near-expired products	64
Implications of counterfeiting and differentiation on online knowledge services with suitability upgrades	64
Finding the best creation strategy: How influencer's photo-editing behavior affects consumer's engagement intention	64
Exploring cognitive-behavioral drivers impacting consumer continuance intention of fitness apps using a hybrid approach of text mining, SEM, and ANN	63
Differentiated consumer forgiveness for different corporate social irresponsibility domains: The moderating role of corporate reputation and patriotism	63
How do firms handle variability in customer experience? A dynamic approach to better understanding customer retention	63
Clean labeling: Is it about the presence of benefits or the absence of detriments? Consumer response to personal care claims	63
From human to virtual: Unmasking consumer switching intentions to virtual influencers by an integrated fsQCA and NCA method	63
RFM-based repurchase behavior for customer classification and segmentation	63
Are we ready for metaverse adoption in the service industry? Theoretically exploring the barriers to successful adoption	62
Exploring the core factors of online purchase decisions by building an E-Commerce network evolution model	62
Effects of characteristics of in-store retail technology on customer citizenship behavior	61
The impact of the Seller's facial image on consumer purchase behavior in peer-to-peer accommodation platforms	61
Tailoring customer segmentation strategies for luxury brands in the NFT market – The case of SUPERGUCCI	61
Nonverbal communication of dual anchors in live streaming and its effects on sales	61
Exploring the effect of empathic response and its boundaries in artificial intelligence service recovery	60
Decisions with ChatGPT: Reexamining choice overload in ChatGPT recommendations	60
Counterfeit brands and Machiavellianism: Consequences of counterfeit use for social perception	60
Does green brand anthropomorphism influence repurchase intention? Understanding the impact of brand warmth, psychological ownership, and self-brand congruity	60
Does human value-expressive brand anthropomorphism on social media lead to greater brand competitiveness?	60
Purchasing natural personal care products in the era of fake news? The moderation effect of brand trust	60
Chatbots in e-commerce: The effect of chatbot language style on customers’ continuance usage intention and attitude toward brand	60
The role of influencer–follower congruence in the relationship between influencer marketing and purchase behaviour	59
How IT affordances influence customer engagement in live streaming commerce? A dual-stage analysis of PLS-SEM and fsQCA	59
Editorial Board	58
A neural network based price sensitive recommender model to predict customer choices based on price effect	58
Counterfeit conundrum: Insights into bottom of the pyramid consumer behavior in India	58
Influence of perceived value on omnichannel usage: Mediating and moderating roles of the omnichannel shopping habit	58
Consumers' switching intention towards E-commerce platforms’ store-to-store pickup services: The application of the extended PPM model	58
Deposit AI as the “invisible hand” to make the resale easier: A moderated mediation model	58
Determinants of the continuance use of smart shopping carts: Findings from PLS-SEM and NCA	57
Optimal pricing in social networks considering reference price effect	57
Eye-opening! Exploring uncertainty marketing through hedonic blind box collectibles	57
Encourage sustainable consumption among the elderly through generativity	57
Building value with packaging: Development and validation of a measurement scale	57
Retail franchise ecosystem dynamics: Insights from countries of varied development levels	57
Does playing a video game really result in improvements in psychological well-being in the era of COVID-19?	56
Exploring information technology success of Augmented Reality Retail Applications in retail food chain	56
Credibility and price premium-based competitiveness for industrial brands	56

How to make busy individuals donate more? The matching effect of charitable appeals and busyness on willingness to donate	56
Does social trust always explain the active use of sharing-based programs?: A cross-national comparison of Indian and U.S. rideshare consumers	56
Authenticity, fit and product type: Testing a celebrity brand extension model cross-culturally	56
Minority service providers serving majority group customers: The relations between power attribution, empathy and emotional labor	56
Dealing with poor online ratings in the hospitality service industry: The mitigating power of corporate social responsibility activities	56
Less light, better bite: How ambient lighting influences taste perceptions	55
The mediating effect of user satisfaction and the moderated mediating effect of AI anxiety on the relationship between perceived usefulness and subscription payment intention	55
Coupon promotion and inventory strategies of a supplier considering an e-commerce platform's omnichannel coupons	55
How do online sales channels affect global product purchases? The role of CSR and cross-country differences	55
Reputation vs. price: Sequential recommendations based on cue diagnosticity theory	55
Location effects: Geo-spatial and socio-demographic determinants of sales dynamics in brick-and-mortar retail stores	55
The golden mean: Research on the mechanism of customer participation in employee service innovation	54
Bandwagon vs snob luxuries: Targeting consumers based on uniqueness dominance	54
Consumers and service robots: Power relationships amid COVID-19 pandemic	54
Optimizing customer engagement content strategy in retail and E-tail: Available on online product review videos	54
Enhance understandings of Online Food Delivery's service quality with online reviews	54
A quality function deployment framework for service strategy planning	54
Transformed virtual concepts into reality: Linkage the viewpoint of entrepreneurial passion, technology adoption propensity and advantage to usage intention	54
Consumer confidence and green purchase intention: An application of the stimulus-organism-response model	53
Don't miss the boat when consumers are in-store! Exploring the use of point-of-purchase displays to promote green and non-green products	53
More gain, more give? The impact of brand community value on users’ value co-creation	53
Manufacturer encroachment through live streaming considering consumer disappointment aversion	53
The impact of customer-generated evaluation information on sales in online platform-based markets	53
How do relational bonds affect user engagement in e-commerce livestreaming? The mediating role of trust	52
A sustainable step forward: Understanding factors affecting customers’ behaviour to purchase remanufactured products	52
Interplays between manufacturer advertising and retailer store brand introduction: Agency vs. wholesale contracts	52
Changes and determinants of consumer shopping behavior in E-commerce and social media product Muslimah	51
Consumers’ personality and compulsive buying behavior: The role of hedonistic shopping experiences and gender in mediating-moderating relationships	51
Enhancing brand equity through multidimensional brand authenticity in the fashion retailing	51
Why and when firms respond accommodatively to the product-harm crisis: An institutional perspective	51
Why do we prefer humans to artificial intelligence in telemarketing? A mind perception explanation	51
A CSR perspective to foster employee creativity in the banking sector: The role of work engagement and psychological safety	51
Towards a Mobile App Diffusion of Innovations model: A multinational study of mobile wallet adoption	51
Watching is valuable: Consumer views – Content consumption on OTT platforms	51
Editorial Board	50
How customer engagement in the live-streaming affects purchase intention and customer acquisition, E-tailer's perspective	50
Editorial Board	50
Technology roadmapping for the e-commerce sector: A text-mining approach	50
Service with improper requests: How fellow customers interpret Employee's judgment call	50
How can Indian small-scale fashion retailers survive COVID-19 disruption?-A Brand Portfolio Optimization Perspective	50
Organizational structure and store performance in the grocery retail industry: The moderating role of narcissistic leadership	50
Can mobile promotion automation decrease overall purchases? The role of promotion pattern predictability in customer habit formation	50
Unveiling insights from online shopping carnivals: A pre-vs-post analysis	50
Stocking up on hand sanitizer: Pandemic lessons for retailers and consumers	50
Orchestrating retail in small cities	50
Engaging in unpaid jobs out of free will: an attribution theory perspective on the effects of supervisor support attributions on volunteers' service quality	49
Customer segmentation by web content mining	49
Understanding shoppers’ cross-channel analysis of influencing factors of online and offline channels: Evidence from clothing product	49
Perceived values, platform attachment and repurchase intention in on-demand service platforms: A cognition-affection-conation perspective	49
The retailer's brand promotion strategy under competition: The impact of supply uncertainty	49
The crisis cloud's silver linings: The effects of hope and gratitude on employee burnout and engagement	49
Do myriad e-channels always create value for customers? A dynamic analysis of the perceived value of a digital information product during the usage phase	49
Measuring the impact of online reviews on consumer purchase decisions – A scale development study	49
When a clean scent soothes the soul: Developing a positive attitude toward sharing service space with strangers	49
Supervisor incivility and frontline employees’ performance amid the COVID-19 pandemic: A multilevel moderated mediation analysis	49
Customer engagement outcomes in mobile applications: Self-congruence as a moderator	49
Low-frequency, high-impact: Discovering important rare events from UGC	49
Do sales control systems affect service–sales ambidexterity and salesperson performance? A job demands–resources perspective	49
Managing advertising investments in marketing channels	48
Self-reliance vs. Dependence: Optimal live streaming strategies selection for E-retailers at different developmental stages	47
“From expectations to frustrations”: Dissecting negative experiences to understand negative word-of-mouth in online grocery services	47
Metaverse friends with social benefits: Effects of social identity on the intention to purchase virtual products through site attachment, user engagement, and public self-consciousness	47
Advertisement policy for dual-channel within emissions-controlled flexible production system	47
Healing or hesitation? The impact of anthropomorphism on consumers' repair intentions for products	47
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels	47
Exploring antecedents impacting user satisfaction with voice assistant app: A text mining-based analysis on Alexa services	47
The role of interactivity from Instagram advertisements in shaping young female fashion consumers’ perceived value and behavioral intentions	46
Exploring consumers’ competence, autonomy and relatedness needs in the adoption of facial recognition payment technology	46
Retail futures: Customer experience, phygital retailing, and the Experiential Retail Territories perspective	46
Consumer perceived value and impulse buying behavior on mobile commerce: The moderating effect of social influence	46
Brand personality appeal in retailing: Comparing fashion- and grocery retailing	46
Effect of WeChat interaction on brand evaluation: A moderated mediation model of para-social interaction and affiliative tendency	46
Consumers’ attention, experience, and action to organic consumption: The moderating role of anticipated pride and moral obligation	46
SKU performance and distribution: A large-scale analysis of the role of product characteristics with store scanner data	46
Price and quality decisions in a vertically-differentiated supply chain with an “Online-to-Store” channel	46
Hedonic consumption experience in videogaming: A multidimensional perspective	46
Effect of community relationship management, relationship marketing orientation, customer engagement, and brand trust on brand loyalty: The case of a commercial bank in Thailand	45
Appreciation vs. apology: Research on the influence mechanism of chatbot service recovery based on politeness theory	45
A two-generation new product model by considering forward-looking customers: Dynamic pricing and advertising optimization	45
Unlocking potential: An integrated approach using PLS-SEM, NCA, and fsQCA for informed decision making	45
Marketplace, reseller, or web-store channel: The impact of return policy and cross-channel spillover from marketplace to web-store	45
Cafe geography tells how locations vary across retail models	45
Editorial Board	44
Predicting retail customers' distress in the finance industry: An early warning system approach	44
Impact of apps aesthetics on revisit intentions of food delivery apps: The mediating role of pleasure and arousal	44
Neuro-signaling techniques in advertisement endorsements: Unveiling consumer responses and behavioral trends	44
Accelerating new product diffusion: How lead users serve as opinion leaders in social networks	44
Handwritten or machine-written? How typeface affects consumer forgiveness for brand failures	44
Satellite fans: Does sport nostalgia influence purchase intention toward sponsors’ products?	44
The geography of lifestyle center growth: The emergence of a retail cluster format in the United States	43
Why do consumers prefer one brand over another? The economics and sociology of brand competitiveness	43
Reciprocity in upward product line extensions: A longitudinal study	43
Don't tell me you are sorry with a gift: The negative consequences of apology gifts	43
Hidden price promotions: Could retailer price promotions backfire?	43
The way to generate customer citizenship behavior with customer experience	43