Journal of Retailing and Consumer Services

Article	Citations
Unusual purchasing behavior during the early stages of the COVID-19 pandemic: The stimulus-organism-response approach	484
Panic buying in the COVID-19 pandemic: A multi-country examination	304
The effect of COVID-19 on consumer shopping behaviour: Generational cohort perspective	269
Influencer marketing: Social media influencers as human brands attaching to followers and yielding positive marketing results by fulfilling needs	221
Do social media platforms develop consumer panic buying during the fear of Covid-19 pandemic	221
YouTube vloggers’ popularity and influence: The roles of homophily, emotional attachment, and expertise	219
An innovation resistance theory perspective on mobile payment solutions	195
Price competition between green and non green products under corporate social responsible firm	194
Managing the effectiveness of e-commerce platforms in a pandemic	184
Online consumer resilience during a pandemic: An exploratory study of e-commerce behavior before, during and after a COVID-19 lockdown	180
Why do people buy organic food? The moderating role of environmental concerns and trust	176
‘Instagram made Me buy it’: Generation Z impulse purchases in fashion industry	176
Why do retail consumers buy green apparel? A knowledge-attitude-behaviour-context perspective	174
Point of adoption and beyond. Initial trust and mobile-payment continuation intention	170
Shopping intention at AI-powered automated retail stores (AIPARS)	166
Does environmentally responsible purchase intention matter for consumers? A predictive sustainable model developed through an empirical study	161
Chatbots in retailers’ customer communication: How to measure their acceptance?	158
Timed intervention in COVID-19 and panic buying	158
How attachment affects user stickiness on live streaming platforms: A socio-technical approach perspective	148
“I'll buy what she's #wearing”: The roles of envy toward and parasocial interaction with influencers in Instagram celebrity-based brand endorsement and social commerce	146
Followers' engagement with instagram influencers: The role of influencers’ content and engagement strategy	141
Sharing of fake news on social media: Application of the honeycomb framework and the third-person effect hypothesis	139
The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country	137
Humanizing voice assistant: The impact of voice assistant personality on consumers’ attitudes and behaviors	135
Has financial attitude impacted the trading activity of retail investors during the COVID-19 pandemic?	134

Engaging and retaining customers with AI and employee service	121
A study of antecedents and outcomes of social media WOM towards luxury brand purchase intention	117
Social commerce website design, perceived value and loyalty behavior intentions: The moderating roles of gender, age and frequency of use	116
QR code and mobile payment: The disruptive forces in retail	116
Revisiting food delivery apps during COVID-19 pandemic? Investigating the role of emotions	115
Customers’ service-related engagement, experience, and behavioral intent: Moderating role of age	114
The panic buying behavior of consumers during the COVID-19 pandemic: Examining the influences of uncertainty, perceptions of severity, perceptions of scarcity, and anxiety	112
Forecasting artificial intelligence on online customer assistance: Evidence from chatbot patents analysis	111
Personalization and hedonic motivation in creating customer experiences and loyalty in omnichannel retail	111
An innovation resistance theory perspective on purchase of eco-friendly cosmetics	110
The role of utilitarian and hedonic aspects in the continuance intention to use social mobile apps	106
Augmented reality in smart retailing: A (n) (A) Symmetric Approach to continuous intention to use retail brands’ mobile AR apps	106
The impact of online celebrity in livestreaming E-commerce on purchase intention from the perspective of emotional contagion	104
Consumer resistance and inertia of retail investors: Development of the resistance adoption inertia continuance (RAIC) framework	104
Way to success: Understanding top streamer's popularity and influence from the perspective of source characteristics	103
What drives brand love for natural products? The moderating role of household size	103
Creating and detecting fake reviews of online products	103
You follow fitness influencers on YouTube. But do you actually exercise? How parasocial relationships, and watching fitness influencers, relate to intentions to exercise	102
Unveiling ways to reach organic purchase: Green perceived value, perceived knowledge, attitude, subjective norm, and trust	102
Retailer corporate social responsibility and consumer citizenship behavior: The mediating roles of perceived consumer effectiveness and consumer trust	100
A virtual market in your pocket: How does mobile augmented reality (MAR) influence consumer decision making?	98
The future of service: The power of emotion in human-robot interaction	98
Online purchase intention in Chinese social commerce platforms: Being emotional or rational?	98
Information overload and fake news sharing: A transactional stress perspective exploring the mitigating role of consumers’ resilience during COVID-19	98
Why do people use and recommend m-wallets?	98
Opinion leadership vs. para-social relationship: Key factors in influencer marketing	97
Impact of online convenience on mobile banking adoption intention: A moderated mediation approach	95
Online shopping adoption during COVID-19 and social isolation: Extending the UTAUT model with herd behavior	94
What motivates customers to shop in smart shops? The impacts of smart technology and technology readiness	92
Customer experience and commitment in retailing: Does customer age matter?	89
Why do people purchase from food delivery apps? A consumer value perspective	89
How social presence drives commitment and loyalty with online brand communities? the role of social commerce trust	88
Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention	88
COVID-19 and retail: The catalyst for e-commerce in Belgium?	84
Interactivity, Inspiration, and Perceived Usefulness! How retailers’ AR-apps improve consumer engagement through flow	84
“I follow what you post!”: The role of social media influencers’ content characteristics in consumers' online brand-related activities (COBRAs)	83
Measuring ease of use of mobile applications in e-commerce retailing from the perspective of consumer online shopping behaviour patterns	82
Building influencers' credibility on Instagram: Effects on followers’ attitudes and behavioral responses toward the influencer	81
Impact of customer experience on attitude and repurchase intention in online grocery retailing: A moderation mechanism of value Co-creation	80
Organic food corporate image and customer co-developing behavior: The mediating role of consumer trust and purchase intention	80
Consumer perceived value and impulse buying behavior on mobile commerce: The moderating effect of social influence	80
Positive and negative word of mouth (WOM) are not necessarily opposites: A reappraisal using the dual factor theory	78
Going digital? The impact of social media marketing on retail website traffic, orders and sales	76
The role of perceived enjoyment and perceived informativeness in assessing the acceptance of AR wearables	76
Navigating the ‘retail apocalypse’: A framework of consumer evaluations of the new retail landscape	76
Determinants of online food purchasing: The impact of socio-demographic and situational factors	75
Impact of apps aesthetics on revisit intentions of food delivery apps: The mediating role of pleasure and arousal	73
Research on the influence of after-sales service quality factors on customer satisfaction	72
The role of cognitive and affective responses in the relationship between internal and external stimuli on online impulse buying behavior	72
Social media and sustainable purchasing attitude: Role of trust in social media and environmental effectiveness	70

Exploring the effect of Starbucks' green marketing on consumers' purchase decisions from consumers’ perspective	70
A CSR perspective to foster employee creativity in the banking sector: The role of work engagement and psychological safety	70
Intrinsic motivation of luxury consumers in an emerging market	70
Drivers and barriers of mobile payment adoption: Malaysian merchants' perspective	69
Virtual reality through the customer journey: Framework and propositions	69
Role of consumer health consciousness, food safety & attitude on organic food purchase in emerging market: A serial mediation model	69
Identifying the critical factors of customer behavior: An integration perspective of marketing strategy and components of attitudes	69
Drivers of brand community engagement	69
Are privacy concerns still relevant? Revisiting consumer behaviour in omnichannel retailing	68
How augmented reality affects advertising effectiveness: The mediating effects of curiosity and attention toward the ad	67
Non-immersive virtual reality technologies in real estate: How customer experience drives attitudes toward properties and the service provider	67
How do destination social responsibility strategies affect tourists’ intention to visit? An attribution theory perspective	66
Customers’ intention to adopt smart lockers in last-mile delivery service: A multi-theory perspective	66
Drivers and impact of big data analytic adoption in the retail industry: A quantitative investigation applying structural equation modeling	66
How do customers change their purchasing behaviors during the COVID-19 pandemic?	65
What drives brand love and purchase intentions toward the local food distribution system? A study of social media-based REKO (fair consumption) groups	65
Influencer marketing on TikTok: The effectiveness of humor and followers’ hedonic experience	65
M-commerce: The nexus between mobile shopping service quality and loyalty	64
Store of the future: Towards a (re)invention and (re)imagination of physical store space in an omnichannel context	64
Influencer marketing: Homophily, customer value co-creation behaviour and purchase intention	63
The impact of affective and cognitive app experiences on loyalty towards retailers	63
How customer engagement in the live-streaming affects purchase intention and customer acquisition, E-tailer's perspective	63
How the destination short video affects the customers' attitude: The role of narrative transportation	63
Social anxiety as a moderator in consumer willingness to accept AI assistants based on utilitarian and hedonic values	63
A detailed behavioral analysis on consumer and customer changing behavior with respect to social networking sites	62
Role of mobile food-ordering applications in developing restaurants’ brand satisfaction and loyalty in the pandemic period	61
How mobile augmented reality applications affect continuous use and purchase intentions: A cognition-affect-conation perspective	61
Factors affecting luxury consumers’ webrooming intention: A moderated-mediation approach	61
The role of consumer-consumer interaction and consumer-brand interaction in driving consumer-brand engagement and behavioral intentions	60
Effective influencer marketing: A social identity perspective	60
Beyond good and bad: Challenging the suggested role of emotions in customer experience (CX) research	60
Pillars of sustainable food experiences in the luxury gastronomy sector: A qualitative exploration of Michelin-starred chefs’ motivations	59
The impact of customer experience on consumer purchase intention in cross-border E-commerce——Taking network structural embeddedness as mediator variable	59
Behavioral reasoning perspectives to brand love toward natural products: Moderating role of environmental concern and household size	59
Privacy threats with retail technologies: A consumer perspective	59
AI-chatbots on the services frontline addressing the challenges and opportunities of agency	59
Feeling hungry? let's order through mobile! examining the fast food mobile commerce in China	58
Digital humans in fashion: Will consumers interact?	58
Examining the role of receptivity to green communication, altruism and openness to change on young consumers’ intention to purchase green apparel: A multi-analytical approach	58
Service integration in omnichannel retailing and its impact on customer experience	58
Do brands make consumers happy?- A masstige theory perspective	58
Building consumer loyalty through e-shopping experiences: The mediating role of emotions	55
Brand hate and non-repurchase intention: A service context perspective in a cross-channel setting	55
Examining customer engagement and brand intimacy in social media context	55
Searching online and buying offline: Understanding the role of channel-, consumer-, and product-related factors in determining webrooming intention	54
Consumer confidence and green purchase intention: An application of the stimulus-organism-response model	54
A study on factors affecting service quality and loyalty intention in mobile banking	54
Understanding the impact of online customers’ shopping experience on online impulsive buying: A study on two leading E-commerce platforms	54
Effects of online retailer after delivery services on repurchase intention: An empirical analysis of customers’ past experience and future confidence with the retailer	54
The customer retail app experience: Implications for customer loyalty	53
The role of trust and privacy concerns in using social media for e-retail services: The moderating role of COVID-19	53
Examining consumer experience in using m-banking apps: A study of its antecedents and outcomes	53
Do brands’ social media marketing activities matter? A moderation analysis	53
“Yes, we do. Why not use augmented reality?” customer responses to experiential presentations of AR-based applications	52
Do ethics drive value co-creation on digital sharing economy platforms?	52
A cross cultural investigation of retailers commitment to CSR and customer citizenship behaviour: The role of ethical standard and value relevance	52
The journey from customer participation in service failure to co-creation in service recovery	52
What motivates users' viewing and purchasing behavior motivations in live streaming: A stream-streamer-viewer perspective	52
Exploring the influence of online reviews and motivating factors on sales: A meta-analytic study and the moderating role of product category	52
Protective measures against COVID-19 and the business strategies of the retail enterprises: Differences in gender, age, education, and income among shoppers	52
A green experience with eco-friendly cars: A young consumer electric vehicle rental behavioral model	52
Exploring customer engagement in the product vs. service context	51
Is it all about consumer engagement? Explaining continuance intention for utilitarian and hedonic service consumption	51
A PLS-SEM approach to understanding E-SQ, E-Satisfaction and E-Loyalty for fashion E-Retailers in Spain	51
Visitors’ pro-environmental behavior and the underlying motivations for natural environment: Merging dual concern theory and attachment theory	51
Recipes for achieving customer loyalty: A qualitative comparative analysis of the dimensions of customer experience	51
Mobile payment apps filling value gaps: Integrating consumption values with initial trust and customer involvement	51
Understanding the user satisfaction and loyalty of customer service chatbots	50
Relative convenience, relative advantage, perceived security, perceived privacy, and continuous use intention of China’s WeChat Pay: A mixed-method two-phase design study	50
Identifying emergence process of group panic buying behavior under the COVID-19 pandemic	50
Can gamification increases consumers’ engagement in fitness apps? The moderating role of commensurability of the game elements	50
The effects of benefit-driven commitment on usage of social media for shopping and positive word-of-mouth	49
Adopting autonomous vehicles: The moderating effects of demographic variables	49
The role of social media in internet banking transition during COVID-19 pandemic: Using multiple methods and sources in qualitative research	49
Enhancing the role of flow experience in social media usage and its impact on shopping	49
When do AI chatbots lead to higher customer satisfaction than human frontline employees in online shopping assistance? Considering product attribute type	49
E-retail factors for customer activation and retention: An empirical study from Indian e-commerce customers	49
Retailing and consumer services at a tipping point: New conceptual frameworks and theoretical models	49
‘Online Omnivores’ or ‘Willing but struggling’? Identifying online grocery shopping behavior segments using attitude theory	48
Enhancing brand coolness through perceived luxury values: Insight from luxury fashion brands	48

Quality of channel integration and customer loyalty in omnichannel retailing: The mediating role of customer engagement and relationship program receptiveness	48
Critical factors characterizing consumers’ intentions to use drones for last-mile delivery: Does delivery risk matter?	48
My style, my food, my waste! Consumer food waste-related lifestyle segments	47
How can I Be as attractive as a Fitness YouTuber in the era of COVID-19? The impact of digital attributes on flow experience, satisfaction, and behavioral intention	47
Consumer perceptions to support IoT based smart parcel locker logistics in China	47
Need for touch and haptic imagery: An investigation in online fashion shopping	47
The effect of interior color on customers’ aesthetic perception, emotion, and behavior in the luxury service	47
Mediated-moderated effects: High and low store image, brand awareness, perceived value from mini and supermarkets retail stores	47
Mobile payment and online to offline retail business models	46
Exploring the impact of chatbots on consumer sentiment and expectations in retail	46
Investigating the impact of social media images’ value, consumer engagement, and involvement on eWOM of a tourism destination: A transmittal mediation approach	46
A conceptual framework of the antecedents of customer journey satisfaction in omnichannel retailing	46
Change in technology-enabled omnichannel customer experiences in-store	46
Integrated concepts of the UTAUT and TPB in virtual reality behavioral intention	45
Online food delivery companies' performance and consumers expectations during Covid-19: An investigation using machine learning approach	45
Price image and the sugrophobia effect on luxury retail purchase intention	45
Purchasing natural personal care products in the era of fake news? The moderation effect of brand trust	45
Product customization: A profile of consumer demand	45
Branded app atmospherics: Examining the effect of pleasure–arousal–dominance in brand relationship building	44
Revisiting customer analytics capability for data-driven retailing	44
How background visual complexity influences purchase intention in live streaming: The mediating role of emotion and the moderating role of gender	44
Does self-esteem matter? A framework depicting role of self-esteem between dispositional mindfulness and impulsive buying	44
Sustainably sustaining (online) fashion consumption: Using influencers to promote sustainable (un)planned behaviour in Europe's millennials	43
Are men from Mars, women from Venus? Examining gender differences towards continuous use intention of branded apps	43
Mining the text of online consumer reviews to analyze brand image and brand positioning	43
Brand addiction in the contexts of luxury and fast-fashion brands	43
Exploring information technology success of Augmented Reality Retail Applications in retail food chain	43
When luxury brands meet China: The effect of localized celebrity endorsements in social media marketing	43
Sociodemographic and spatial disaggregation of e-commerce channel use in the grocery market in Great Britain	43
Restorative experiences and online tourists’ willingness to pay a price premium in an augmented reality environment	42
Electronic logistics service quality and repurchase intention in e-tailing: Catalytic role of shopping satisfaction, payment options, gender and returning experience	42
The effect of specific discount pattern in terms of price promotions on perceived price attractiveness and purchase intention: An experimental research	42
An exploratory investigation of factors affecting and best predicting the renewed adoption of mobile wallets	42
The effects of the visual presentation of an Influencer's Extroversion on perceived credibility and purchase intentions—moderated by personality matching with the audience	41
A cross cultural study of gender differences in omnichannel retailing contexts	41
Managing service recovery experience: Effects of the forgiveness for older consumers	41
Social determinants of panic buying behaviour amidst COVID-19 pandemic: The role of perceived scarcity and anticipated regret	41
Does sustainability really matter to consumers? Assessing the importance of online shop and apparel product attributes	40
Why consumers exaggerate in online reviews? Moral disengagement and dark personality traits	40
Influence of augmented reality product display on consumers’ product attitudes: A product uncertainty reduction perspective	40
The omni-channel approach: A utopia for companies?	40
Determinants of intention to use autonomous vehicles: Findings from PLS-SEM and ANFIS	40
Role of consumption values in the luxury brand experience: Moderating effects of category and the generation gap	40
Exploring the factors of using mobile ticketing applications: Perspectives from innovation resistance theory	40
Assessing customers perception of online shopping risks: A structural equation modeling–based multigroup analysis	40
Assessing the influence of goal pursuit and emotional attachment on customer engagement behaviors	40
The role of food eating values and exploratory behaviour traits in predicting intention to consume organic foods: An extended planned behaviour approach	40
The impact of voice assistants’ intelligent attributes on consumer well-being: Findings from PLS-SEM and fsQCA	40
Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era	40
“I just like this e-Retailer”: Understanding online consumers repurchase intention from relationship quality perspective	40
Why do consumers buy green apparel? The role of dispositional traits, environmental orientation, environmental knowledge, and monetary incentive	40
Chatbots in e-commerce: The effect of chatbot language style on customers’ continuance usage intention and attitude toward brand	39
Restaurant hygiene attributes and consumers’ fear of COVID-19: Does psychological distress matter?	39
What influences consumers’ intention to purchase organic personal care products? The role of social reassurance	39
Effect of community relationship management, relationship marketing orientation, customer engagement, and brand trust on brand loyalty: The case of a commercial bank in Thailand	39
Exploring the factors affecting customers’ intention to purchase a smart speaker	39
Go loud or go home? How power distance belief influences the effect of brand prominence on luxury goods purchase intention	38
Effects of human versus virtual human influencers on the appearance anxiety of social media users	38
The role of product history in consumer response to online second-hand clothing retail service based on circular fashion	38
Changes in consumption patterns during the COVID-19 pandemic: Analyzing the revenge spending motivations of different emotional groups	38
Therapeutic servicescapes: Restorative and relational resources in service settings	38
Revealing travellers’ satisfaction during COVID-19 outbreak: Moderating role of service quality	38
The impact of hotel attributes, well-being perception, and attitudes on brand loyalty: Examining the moderating role of COVID-19 pandemic	38
Joint service, pricing and advertising strategies with tourists’ green tourism experience in a tourism supply chain	38
Revenue management in a multi-level multi-channel supply chain considering pricing, greening, and advertising decisions	38
Research on the influencing factors of consumers’ green purchase behavior in the post-pandemic era	38
Shifts in consumer behavior towards organic products: Theory-driven data analytics	38
A tale of two recommender systems: The moderating role of consumer expertise on artificial intelligence based product recommendations	38
The role of brand experience, brand resonance and brand trust in luxury consumption	38
Short-term or long-term cooperation between retailer and MCN? New launched products sales strategies in live streaming e-commerce	37
Age-related effects on environmentally sustainable purchases at the time of COVID-19: Evidence from Italy	37
Fashion shopping on the go: A Dual-stage predictive-analytics SEM-ANN analysis on usage behaviour, experience response and cross-category usage	37
How does consumers' Perception of Sports Stars' Personal Brand Promote Consumers’ brand love? A mediation model of global brand equity	37
Is showrooming really so terrible? start understanding showroomers	37
Fruits and vegetable waste management behavior among retailers in Kumasi, Ghana	37
Augmented reality shopping application usage: The influence of attitude, value, and characteristics of innovation	37
Patient experience in the digital age: An investigation into the effect of generational cohorts	36
Pricing, greening, and transparency decisions considering the impact of government subsidies and CSR behavior in supply chain decisions	36
Antecedents and consequents of consumers not adopting e-commerce	36
Social media content strategy for sport clubs to drive fan engagement	36
Cross-national differences in big data analytics adoption in the retail industry	36
The balancing act: How do moral norms and anticipated pride drive food waste/reduction behaviour?	36
A neurophysiological exploration of the dynamic nature of emotions during the customer experience	36
Explaining the impact of consumer religiosity, perceived risk and moral potency on purchase intentions	36
Social and personal factors influencing green customer citizenship behaviours: The role of subjective norm, internal values and attitudes	35
Pricing and return strategy of online retailers based on return insurance	35
The role of trust in the relationship between consumers, producers and retailers of organic food: A sector-based approach	35
Value co-creation and social media: Investigating antecedents and influencing factors in the U.S. retail banking industry	35
Understanding the omnichannel customer journey: The effect of online and offline channel interactivity on consumer value co-creation behavior	35
How customer experience incongruence affects omnichannel customer retention: The moderating role of channel characteristics	35
Moving from multi-channel to Omni-channel retailing: Special issue introduction	35
Trust me, I'm an influencer! - Causal recipes for customer trust in artificial intelligence influencers in the retail industry	35
The ramification of dynamic investment on the promotion and preservation technology for inventory management through a modified flower pollination algorithm	35
Exploring customer experience during channel switching in omnichannel retailing context: A qualitative assessment	34
Exploring phygital omnichannel luxury retailing for immersive customer experience: The role of rapport and social engagement	34