Journal of Retailing and Consumer Services

Article	Citations
Antecedents and consequences of customer flexibility: Establishing the link to firm competitive advantage	263
Understanding information disclosures and privacy sensitivity on short-form video platforms: An empirical investigation	254
Continuous increasing consumer service for multi-item dual-channel retail management	231
Does educating customers create positive word of mouth?	216
How violation of consumers’ expectations causes perceived betrayal and related behaviors: Theoretical perspectives from expectancy violation theory	214
Came and gone? A longitudinal study of the effects of COVID-19 on tourism purchasing intentions	213
Gracefully yours: Would snap judgments of one's subtle graceful movements lead to inferences about their emotional intelligence?	205
Psychological pricing: Myth or reality? The impact of nine-ending prices on purchasing attitudes and brand revenue	192
On linking the perceived values of mobile shopping apps, customer well-being, and customer citizenship behavior: Moderating role of customer intimacy	189
Predicting label brand loyalty: A comparison of two models using a partial least square-structural equation modeling	173
Icing on the cake or gilding the lily? The impact of high-modified model images on purchase intention	168
Trauma's effects on shopper choice confusion: The role of psychological hardiness and retailer strategies as mitigating factors	167
Consumer rights or unethical behaviors: Exploring the impacts of retailer return policies	166
How anticipated pride and guilt influence green consumption in the Middle East: The moderating role of environmental consciousness	164
Understanding consumer repurchase intentions towards luxury retail brands: Evidence from an emerging market	163
Research on the influencing factors of consumers’ green purchase behavior in the post-pandemic era	162
Effects of in-store live stream on consumers’ offline purchase intention	157
Green influencers and consumers’ decoupling behaviors for parasocial relationships and sustainability. A comparative study between Korea and Vietnam	156
Role of mobile food-ordering applications in developing restaurants’ brand satisfaction and loyalty in the pandemic period	152
Mobile payment apps filling value gaps: Integrating consumption values with initial trust and customer involvement	146
The effects of constrained mobile coupons in the mobile channel	144
Emotion and trust in virtual service assistant design for effective service recovery	140
The neurophysiological mechanisms underlying brand personality consumer attraction: EEG and GSR evidence	139
Artificial intelligence-generated virtual influencer: Examining the effects of emotional display on user engagement	137
Embracing digital companions: Unveiling customer engagement with anthropomorphic AI service robots in cross-cultural context	136

Enjoy to read and enjoy to shop: An investigation on the impact of product information presentation on purchase intention in digital content marketing	135
Brand competitiveness antecedents: The interaction effects of marketing and R&D expenditure	134
Conflict management capabilities in franchising	132
Balancing identity diversity and product contexts: Understanding consumer trust in AI-enhanced chatbot services	131
From virtual to reality: The power of augmented reality in triggering impulsive purchases	131
Platform's premium store brand introduction and sales mode selection strategies with the cost-advantageous manufacturer	130
Bridging the intention-behavior-gap through digitalized information (?) - Two laboratory experiments in the textile industry	130
Continuance intention to use self-delivery boxes: An empirical study in Tianjin, China	127
Identifying the motivating factors to promote socially responsible consumption under circular economy: A perspective from norm activation theory	127
Customizing a consumers’ story for you: The impact of protagonist geographical distance on willingness to share	125
Green consumption behavior prediction based on fan-shaped search mechanism fruit fly algorithm optimized neural network	122
Food waste in the retail sector: A survey-based evidence from Central and Eastern Europe	122
The impact of reverse logistics process coordination on third party relationship quality: A moderated mediation model for multichannel retailers in the fashion industry	122
The effects of hedonic shopping values on loyalty towards small retailers: The moderating role of trust	121
Retailers, don't ignore me on social media! The importance of consumer-brand interactions in raising purchase intention - Privacy the Achilles heel	121
GNN-IR: Examining graph neural networks for influencer recommendations in social media marketing	117
Precision marketing for newly-launched products: How to offer free trials to consumers?	117
The use of (non)exotic leathers by (non)favourite luxury brands: An attachment theory perspective	114
Men on a mission, women on a journey - Gender differences in consumer information search behavior via SNS: The perceived value perspective	112
Beyond classical van Westendorp: Assessing price sensitivity for variants of algae-based meat substitutes	111
From feeling like home to being at home: The negative outcomes of attachment to commercial places	111
Do people really want fast and precisely scheduled delivery? E-commerce customers' valuations of home delivery timing	109
How a “China-made” label influences Chinese Youth's product evaluation: The priming effect of patriotic and nationalistic news	105
The organic odyssey: Navigating the influence of attitude on purchase intent, mediated by perceived value, quality, and price in India	103
SIoT robots and consumer experiences in retail: Unpacking repeat purchase intention drivers leveraging computers are social actors (CASA) paradigm	103
Customers who misbehave: Identifying restaurant guests “acting out” via asymmetric case models	102
Can consumer engagement on social media affect brand extension success? The case of luxury fashion brands and restaurants	102
Factors influencing recommendations for women's clothing satisfaction: A latent dirichlet allocation approach using online reviews	100
Saudi millennials’ panic buying behavior during pandemic and post-pandemic: Role of social media addiction and religious values and commitment	100
Consumer acceptance of social robots in domestic settings: A human-robot interaction perspective	100
Product lifespan extension of technology products: Exploring perceptions, value-beliefs, motives and attitudes in American and Spanish consumers	99
Curation subscription box services: Implications for the pet industry	98
Loyalty programs, loyalty engagement and customer engagement with the company brand: Consumer-centric behavioral psychology insights from three industries	97
Ethical marketing framework for metaverse simulated experiences of tourism (SET): An exploration of consumers’ aspirations and fears	95
The effect of matching promotion type with purchase type on green consumption	95
The role of socially rich photos in generating favorable donation behavior on charity websites	95
Emotional contagion triggered by online consumer reviews: Evidence from a neuroscience study	94
Avatars of influence: Understanding how virtual influencers trigger consumer engagement on online booking platforms	94
Do you create your content yourself? Using generative artificial intelligence for social media content creation diminishes perceived brand authenticity	91
Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention	91
Cosmetics makers have always sold ‘hope in a jar’! Understanding the cosmetics purchase intention in the Chinese mobile commerce environment	90
The power of endorsement in upcycled food promotion: Investigating the moderating effect of perceived food familiarity	90
Understanding customer participation in CSR activities: The impact of perceptions of CSR, affective commitment, brand equity, and corporate reputation	88
Social media user behavior analysis applied to the fashion and apparel industry in the big data era	88
Consumer orientations of secondhand fashion shoppers: The role of shopping frequency and store type	87
Mobile shopping intensity: Consumer demographics and motivations	87
How household food shopping behaviors changed during COVID-19 lockdown period: Evidence from Beijing, China	86
Interactive effects of social norms and information framing on consumers' willingness of food waste reduction behavior	85
Online shopping continuance after COVID-19: A comparison of Canada, Germany and the United States	85
The determinants of Women's redemption of geo-targeted m-coupons	85

Impact of perceived value, positive emotion, product coolness and Mianzi on new energy vehicle purchase intention	85
Evaluating regression techniques for service advisor performance analysis in automotive dealerships	84
Timing Matters: How pre- and post-holiday promotions affect fresh and frozen product sales in grocery retail	83
The multiple effects of service innovation and quality on transitional and electronic word-of-mouth in predicting customer behaviour	82
Seeking stability or change? Retailers’ organizational legitimacy, strategic orientation and cross-channel integration	82
Beyond and beneath the Metaverse dazzle: The interplay of VR and blockchain-based social exchanges and affordances in determining NFT trading user experience	82
Luxury fashion games are so cool! Predicting awareness, perceived quality, and loyalty	82
Polluted cognition: The effect of air pollution on online purchasing behavior	82
Risk management for barter exchange policy under retail industry	81
Experience intensification to purchase intentions of derivative works in service-intensive industries: An empirical study	81
The way out – Customer benefits and self-service satisfaction in cashierless shopping systems	80
Checkout button and online consumer impulse-buying behavior in social commerce: A trust transfer perspective	80
Barriers of food delivery applications: A perspective from innovation resistance theory using mixed method	80
Combining sell-out data with shopper behaviour data for category performance measurement: The role of category conversion power	79
Sustainable service product design method: Focus on customer demands and triple bottom line	79
Background music tempo effects on food evaluations and purchase intentions	78
Bridging the gap: Exploring the nexus of service robot personalization, customer identification, and citizenship behaviors	78
Psychographic segmentation of multichannel customers: investigating the influence of individual differences on channel choice and switching behavior	77
Customer inspiration in retailing: The role of perceived novelty and customer loyalty across offline and online channels	77
The market-based assets theory of brand competition	77
Extrinsic and intrinsic motivators for usage continuance of hedonic mobile apps	76
“Yes, we do. Why not use augmented reality?” customer responses to experiential presentations of AR-based applications	76
Standing up for or against: A text-mining study on the recommendation of mobile payment apps	76
In pursuit of service encounter quality: Will service-oriented high-performance work systems benefit high-contact service industries?	75
Adverse effect of social media on generation Z user's behavior: Government information support as a moderating variable	75
How does AI technology integration affect employees’ proactive service behaviors? A transactional theory of stress perspective	75
Brand extension or co-branding: The consumer's attribution of responsibility to the crossover strategies of heritage brands	73
Recovering customer satisfaction after a chatbot service failure – The effect of gender	72
The role of temporal distance, conspicuous consumption, and multisensory interfaces on consumer judgments in metaverse	72
The investigation of green purchasing behavior in China: A conceptual model based on the theory of planned behavior and self-determination theory	71
Reconciling conflict of interests in a green retailing channel with green sales effort	71
The harmonious role of channel integration and logistics service in Omnichannel retailing: The case of IKEA	70
Determinants of virtual reality stores influencing purchase intention: An interpretive structural modeling approach	70
Enhancing consumer well-being through the citizenship experience	69
Determinants of switching intention from web-based stores to retail apps: Habit as a moderator	69
Editorial Board	69
Tailoring customer segmentation strategies for luxury brands in the NFT market – The case of SUPERGUCCI	68
Finding the best creation strategy: How influencer's photo-editing behavior affects consumer's engagement intention	66
Implications of counterfeiting and differentiation on online knowledge services with suitability upgrades	66
The impact of the Seller's facial image on consumer purchase behavior in peer-to-peer accommodation platforms	66
Miracle in the evening: Explaining the boundary condition of consumer's self-control on purchase intention of near-expired products	66
Integrating digital influencer persuasion model and theory of planned behavior: The mediating role of consumer involvement in endorsed brands	66
Exploring cognitive-behavioral drivers impacting consumer continuance intention of fitness apps using a hybrid approach of text mining, SEM, and ANN	66
Differentiated consumer forgiveness for different corporate social irresponsibility domains: The moderating role of corporate reputation and patriotism	66
Consumers' switching intention towards E-commerce platforms’ store-to-store pickup services: The application of the extended PPM model	65
Counterfeit brands and Machiavellianism: Consequences of counterfeit use for social perception	65
Nonverbal communication of dual anchors in live streaming and its effects on sales	65
The role of influencer–follower congruence in the relationship between influencer marketing and purchase behaviour	65
Influence of perceived value on omnichannel usage: Mediating and moderating roles of the omnichannel shopping habit	64
Chatbots in e-commerce: The effect of chatbot language style on customers’ continuance usage intention and attitude toward brand	63
Exploring the core factors of online purchase decisions by building an E-Commerce network evolution model	63
Counterfeit conundrum: Insights into bottom of the pyramid consumer behavior in India	63
Does human value-expressive brand anthropomorphism on social media lead to greater brand competitiveness?	63
Retail value creation through augmented reality: The role of task-technology fit, consumer knowledge, and personality	63
Deposit AI as the “invisible hand” to make the resale easier: A moderated mediation model	63
Decisions with ChatGPT: Reexamining choice overload in ChatGPT recommendations	63
Why and when firms respond accommodatively to the product-harm crisis: An institutional perspective	62
Exploring the effect of empathic response and its boundaries in artificial intelligence service recovery	62
Clean labeling: Is it about the presence of benefits or the absence of detriments? Consumer response to personal care claims	62
Are we ready for metaverse adoption in the service industry? Theoretically exploring the barriers to successful adoption	62
From human to virtual: Unmasking consumer switching intentions to virtual influencers by an integrated fsQCA and NCA method	62
Does green brand anthropomorphism influence repurchase intention? Understanding the impact of brand warmth, psychological ownership, and self-brand congruity	62
Effects of characteristics of in-store retail technology on customer citizenship behavior	62
Editorial Board	62
Purchasing natural personal care products in the era of fake news? The moderation effect of brand trust	62
How IT affordances influence customer engagement in live streaming commerce? A dual-stage analysis of PLS-SEM and fsQCA	62
A sustainable step forward: Understanding factors affecting customers’ behaviour to purchase remanufactured products	61
Retail franchise ecosystem dynamics: Insights from countries of varied development levels	61
Dealing with poor online ratings in the hospitality service industry: The mitigating power of corporate social responsibility activities	60
Credibility and price premium-based competitiveness for industrial brands	60
Coupon promotion and inventory strategies of a supplier considering an e-commerce platform's omnichannel coupons	60
The golden mean: Research on the mechanism of customer participation in employee service innovation	60
Enhance understandings of Online Food Delivery's service quality with online reviews	60
Building value with packaging: Development and validation of a measurement scale	60
Consumers and service robots: Power relationships amid COVID-19 pandemic	60
Encourage sustainable consumption among the elderly through generativity	59
Consumers’ personality and compulsive buying behavior: The role of hedonistic shopping experiences and gender in mediating-moderating relationships	59
The mediating effect of user satisfaction and the moderated mediating effect of AI anxiety on the relationship between perceived usefulness and subscription payment intention	59
More gain, more give? The impact of brand community value on users’ value co-creation	58
A CSR perspective to foster employee creativity in the banking sector: The role of work engagement and psychological safety	58

Transformed virtual concepts into reality: Linkage the viewpoint of entrepreneurial passion, technology adoption propensity and advantage to usage intention	58
Why do we prefer humans to artificial intelligence in telemarketing? A mind perception explanation	58
Don't miss the boat when consumers are in-store! Exploring the use of point-of-purchase displays to promote green and non-green products	58
Reputation vs. price: Sequential recommendations based on cue diagnosticity theory	58
Changes and determinants of consumer shopping behavior in E-commerce and social media product Muslimah	58
Enhancing brand equity through multidimensional brand authenticity in the fashion retailing	57
How do online sales channels affect global product purchases? The role of CSR and cross-country differences	57
Eye-opening! Exploring uncertainty marketing through hedonic blind box collectibles	57
Authenticity, fit and product type: Testing a celebrity brand extension model cross-culturally	57
Towards a Mobile App Diffusion of Innovations model: A multinational study of mobile wallet adoption	57
Optimizing customer engagement content strategy in retail and E-tail: Available on online product review videos	57
Minority service providers serving majority group customers: The relations between power attribution, empathy and emotional labor	57
Decoding influencer marketing effectiveness on instagram: Insights from image, text, and influencer features	57
Interplays between manufacturer advertising and retailer store brand introduction: Agency vs. wholesale contracts	57
Helpful or harmful? A curvilinear perspective on AI agent anthropomorphism in service failure tolerance	57
A quality function deployment framework for service strategy planning	56
Location effects: Geo-spatial and socio-demographic determinants of sales dynamics in brick-and-mortar retail stores	56
Manufacturer encroachment through live streaming considering consumer disappointment aversion	56
The impact of customer-generated evaluation information on sales in online platform-based markets	56
How to make busy individuals donate more? The matching effect of charitable appeals and busyness on willingness to donate	55
How do relational bonds affect user engagement in e-commerce livestreaming? The mediating role of trust	55
Watching is valuable: Consumer views – Content consumption on OTT platforms	55
Determinants of the continuance use of smart shopping carts: Findings from PLS-SEM and NCA	55
I am not like them: A terror management theory perspective on the consumer separation tendency of pet profile images	55
Consumer confidence and green purchase intention: An application of the stimulus-organism-response model	54
Does social trust always explain the active use of sharing-based programs?: A cross-national comparison of Indian and U.S. rideshare consumers	54
Less light, better bite: How ambient lighting influences taste perceptions	54
Improving customer retention in taxi industry using travel data analytics: A churn prediction study	54
Organizational structure and store performance in the grocery retail industry: The moderating role of narcissistic leadership	53
How can Indian small-scale fashion retailers survive COVID-19 disruption?-A Brand Portfolio Optimization Perspective	53
Unveiling insights from online shopping carnivals: A pre-vs-post analysis	53
How customer engagement in the live-streaming affects purchase intention and customer acquisition, E-tailer's perspective	53
Service with improper requests: How fellow customers interpret Employee's judgment call	53
Editorial Board	53
Technology roadmapping for the e-commerce sector: A text-mining approach	52
From awareness to preference: The dual role of brand and eco-friendliness in shaping green choices	52
Price and quality decisions in a vertically-differentiated supply chain with an “Online-to-Store” channel	52
Orchestrating retail in small cities	52
The crisis cloud's silver linings: The effects of hope and gratitude on employee burnout and engagement	52
The role of interactivity from Instagram advertisements in shaping young female fashion consumers’ perceived value and behavioral intentions	52
Editorial Board	52
Influencing mechanisms of live streamer's language strategies on product sales	52
The retailer's brand promotion strategy under competition: The impact of supply uncertainty	52
When a clean scent soothes the soul: Developing a positive attitude toward sharing service space with strangers	51
Striking the right balance: Customising return policy leniency for managing customer online return proclivity and satisfaction	51
Engaging in unpaid jobs out of free will: an attribution theory perspective on the effects of supervisor support attributions on volunteers' service quality	51
Low-frequency, high-impact: Discovering important rare events from UGC	51
A two-generation new product model by considering forward-looking customers: Dynamic pricing and advertising optimization	51
Do myriad e-channels always create value for customers? A dynamic analysis of the perceived value of a digital information product during the usage phase	51
“From expectations to frustrations”: Dissecting negative experiences to understand negative word-of-mouth in online grocery services	51
Effect of community relationship management, relationship marketing orientation, customer engagement, and brand trust on brand loyalty: The case of a commercial bank in Thailand	50
Understanding shoppers’ cross-channel analysis of influencing factors of online and offline channels: Evidence from clothing product	50
Exploring antecedents impacting user satisfaction with voice assistant app: A text mining-based analysis on Alexa services	50
Cafe geography tells how locations vary across retail models	50
Advertisement policy for dual-channel within emissions-controlled flexible production system	50
Do sales control systems affect service–sales ambidexterity and salesperson performance? A job demands–resources perspective	50
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels	50
Healing or hesitation? The impact of anthropomorphism on consumers' repair intentions for products	49
Unlocking potential: An integrated approach using PLS-SEM, NCA, and fsQCA for informed decision making	49
Consumers’ attention, experience, and action to organic consumption: The moderating role of anticipated pride and moral obligation	49
Can mobile promotion automation decrease overall purchases? The role of promotion pattern predictability in customer habit formation	49
Consumer perceived value and impulse buying behavior on mobile commerce: The moderating effect of social influence	49
Stocking up on hand sanitizer: Pandemic lessons for retailers and consumers	49
Exploring consumers’ competence, autonomy and relatedness needs in the adoption of facial recognition payment technology	49
Supervisor incivility and frontline employees’ performance amid the COVID-19 pandemic: A multilevel moderated mediation analysis	48
Brand personality appeal in retailing: Comparing fashion- and grocery retailing	48
Effect of WeChat interaction on brand evaluation: A moderated mediation model of para-social interaction and affiliative tendency	48
Managing advertising investments in marketing channels	48
Retail futures: Customer experience, phygital retailing, and the Experiential Retail Territories perspective	48
Customer engagement outcomes in mobile applications: Self-congruence as a moderator	48
Appreciation vs. apology: Research on the influence mechanism of chatbot service recovery based on politeness theory	48
Perceived values, platform attachment and repurchase intention in on-demand service platforms: A cognition-affection-conation perspective	48
Hedonic consumption experience in videogaming: A multidimensional perspective	48
Metaverse friends with social benefits: Effects of social identity on the intention to purchase virtual products through site attachment, user engagement, and public self-consciousness	47
Impact of apps aesthetics on revisit intentions of food delivery apps: The mediating role of pleasure and arousal	47
Marketplace, reseller, or web-store channel: The impact of return policy and cross-channel spillover from marketplace to web-store	47
Self-reliance vs. Dependence: Optimal live streaming strategies selection for E-retailers at different developmental stages	47
Measuring the impact of online reviews on consumer purchase decisions – A scale development study	47
Linking short- and long-term impacts of the government, consumers, and manufacturers on NEV sales and market share in China	46
The influence of visually dynamic imagery on purchase intentions: The roles of arousal and lay rationalism	46
Informing or persuading? Unveiling the complex dynamics of live chat in online labor markets	46
Editorial Board	46
Untangling influence: The effect of follower-followee comparison on social media engagement	46
“Take no risk!”: Immediate and delayed backfire-effect of risk-reducing messages in retailers' return and exchange policies	45
Hidden price promotions: Could retailer price promotions backfire?	45
Reciprocity in upward product line extensions: A longitudinal study	45
Handwritten or machine-written? How typeface affects consumer forgiveness for brand failures	45
Accelerating new product diffusion: How lead users serve as opinion leaders in social networks	45
The geography of lifestyle center growth: The emergence of a retail cluster format in the United States	45
Don't tell me you are sorry with a gift: The negative consequences of apology gifts	45
Sport event vs. art event? The effect of CSR-linked sponsorship event type on product purchase	45
There is a secret to success: Linking customer experience management practices to profitability	44
Are assertive messages more effective in live marketing? Matching effects of anchor type and message assertiveness on purchase intention	44
The way to generate customer citizenship behavior with customer experience	44
How do restaurant atmospherics influence restaurant authenticity? An integrative framework and empirical evidence	44