Journal of Retailing and Consumer Services

Article	Citations
Consumer preferences for the visual presentation of non-fungible tokens (NFTs) of luxury products: The role of perceived authenticity	333
“Take no risk!”: Immediate and delayed backfire-effect of risk-reducing messages in retailers' return and exchange policies	245
From popularity to pitfalls: Diagnosing consumer issues and engineering solutions for an ink-inspired mobile theme system	230
The strength of stance: The impact of brand activism on resistance to negative information, purchasing, and premium paying intents across different types of failures	229
Impact of death-related media information on the effectiveness of in-feed advertising: A compensatory consumption perspective	220
Predicting retail customers' distress in the finance industry: An early warning system approach	191
The impact of offline store presence on digital sales: The moderating role of product functionality	185
Customer deviance in retailing: Managers’ emotional support and employees’ affective wellbeing	184
Zero-COVID and retail: Using multi-wave data to examine the role of perceived risk and psychological factors in shopping abandonment	184
The role of consumers' construal level in art-infusion-type effect on retail product evaluation	182
Don't tell me you are sorry with a gift: The negative consequences of apology gifts	176
The formation of habit and word-of-mouth intention of over-the-top platforms	169
Investigating the effect of customer-generated content on performance in online platform-based experience goods market	168
Analyzing the effects of storefront window display transparency on perceived store Attractiveness and Approach behavior	157
Is self-knowledge the ultimate prize? A quantitative analysis of participation choice in online ideation crowdsourcing contests	153
Why do consumers buy green apparel? The role of dispositional traits, environmental orientation, environmental knowledge, and monetary incentive	153
The geography of lifestyle center growth: The emergence of a retail cluster format in the United States	150
“Do not impose on others what you desire.” Research on the influence of service Personnel's interactive orientation on customer comfort	146
How looking forward over the short period to-go affects consumer enjoyment: Role of temporal scarcity in access-based services	145
Unveiling the influence of COVID-19 on the online retail market: A comprehensive exploration	143
RETRACTED: Understanding the effects of live streamers’ appearance and abilities in shaping consumer purchase: A cross-cultural empirical research	140
Editorial Board	140
Learning, contractual capabilities, and contract duration changes in franchise networks	134
Better support for supportive jobs. How to improve brand performance through better compensation and training for in-store merchandisers	132
Icing on the cake or gilding the lily? The impact of high-modified model images on purchase intention	131

The power of beauty: Be your ideal self in online reviews—an empirical study based on face detection	123
Editorial Board	122
The effects of constrained mobile coupons in the mobile channel	122
Gracefully yours: Would snap judgments of one's subtle graceful movements lead to inferences about their emotional intelligence?	121
Editorial Board	121
Traveler segmentation through Instagram Fashion Influencers. Mirror Tourist as a new segment consumer group	121
Shop-hop till you drop! The effect of the image gap on spillover patronage within retail agglomerations	117
The impact of health crisis on sports consumption – A longitudinal study	116
Editorial Board	116
Editorial Board	115
Reciprocity in upward product line extensions: A longitudinal study	115
Psychological pricing: Myth or reality? The impact of nine-ending prices on purchasing attitudes and brand revenue	114
Trauma's effects on shopper choice confusion: The role of psychological hardiness and retailer strategies as mitigating factors	114
The impact of buy-online-and-return-in-store channel integration on online and offline behavioral intentions: The role of offline store	114
A study on factors affecting service quality and loyalty intention in mobile banking	112
Impact of heuristic–systematic cues on the purchase intention of the electronic commerce consumer through the perception of product quality	110
A technology-people-integrated toolkit for retail care management during a crisis	110
Looking at the brain: Neural effects of “made in” labeling on product value and choice	110
Is online-to-offline customer care support essential for consumer service?	110
How do customers engage in social media-based brand communities: The moderator role of the brand's country of origin?	109
Informing or persuading? Unveiling the complex dynamics of live chat in online labor markets	107
Editorial Board	106
Implementing multi-attribute utility theory in service recovery: An operational management perspective on online retailing	106
Impact of COVID-19 pandemic on online consumption share: Evidence from China's mobile payment data	105
Who do you want to purchase with? The effect of naming strategy on consumer participation in online group purchase	105
Choose a mobile application or mobile website? Different effects of mobile channels on direct and indirect sales	99
Social isolation and risk-taking behavior: The case of COVID-19 and cryptocurrency	98
The impact of online consumer review confusion on online shopping cart abandonment: A mediating role of perceived risk and moderating role of mindfulness	98
Examining the influence of source factors and content characteristics of influencers' post on consumer engagement and purchase intention: A moderated analysis	97
Unveiling the symphony of experience: Exploring flow, inspiration, and revisit intentions among music festival attendees within the SOR model	97
How violation of consumers’ expectations causes perceived betrayal and related behaviors: Theoretical perspectives from expectancy violation theory	97
Friend and Foe: The impact of complimentary competitor content (CCC) on consumer response towards the endorsing competitor	96
What drives higher active customer engagement in luxury brands’ social media? Measurement and contingencies	95
Predicting label brand loyalty: A comparison of two models using a partial least square-structural equation modeling	95
Satellite fans: Does sport nostalgia influence purchase intention toward sponsors’ products?	93
Measuring the role of factors on website effectiveness using vector autoregressive model	92
Does managing customer accounts receivable impact customer relationships, and sales performance? An empirical investigation	91
Meme marketing effectiveness: A moderated-mediation model	90
Is the shopper always the king/queen? Study of omnichannel retail technology use and shopping orientations	89
Connecting BOP consumers and retailers: What drives small-time retailing through social media?	89
Is bigger better? How the scale effect influences green purchase intention: The case of washing machine	88
Gaining insights for service improvement through unstructured text from online reviews	88
What's inside matters: The impact of ingredient branding on consumers' purchasing behaviours in services	86
Brand competitiveness antecedents: The interaction effects of marketing and R&D expenditure	86
How do restaurant atmospherics influence restaurant authenticity? An integrative framework and empirical evidence	85
New products or remanufactured products: Which is consumer-friendly under a closed-loop multi-level supply chain?	82
The social media response to the rollout of legalized cannabis retail in Ontario, Canada	82
The impact of blockchain technology on the online purchase behavior of green agricultural products	82
The time code of online consumption: Exploring the impact of work hours on online consumption in the retail industry	81
Revealing travellers’ satisfaction during COVID-19 outbreak: Moderating role of service quality	81

The effects of age cues on preferences for organic food: The moderating role of message claim	80
The influence of visually dynamic imagery on purchase intentions: The roles of arousal and lay rationalism	80
The effect of a Halal label and label size on purchasing intent for non-Muslim consumers	79
The impact of channel integration on consumers’ channel preferences: Do showrooming and webrooming behaviors matter?	79
We match! Building online brand engagement behaviours through emotional and rational processes	79
Reexamining emerging market animosity toward western developed countries: A social dilemma in physical retailing consumption under normative influence	78
Vegan luxury for non-vegan consumers: Impacts on brand trust and attitude towards the firm	77
A conceptual model to imply a negative innovation assessment framework on consumer behaviors through the electronic business platforms	77
Beyond explicit measures in marketing research: Methods, theoretical models, and applications	76
More than a mere cup of coffee: When perceived luxuriousness triggers Chinese customers’ perceptions of quality and self-congruity	76
Nicknames as identity badges: How self-reflective nicknames can facilitate users’ online social interactions	75
The biasing effect of evocative attributes at the implicit and explicit level: The tradition halo and the industrial horn in food products evaluations	75
Uncovering the quality factors driving the success of mobile payment apps	73
An investigation of two remedial measures for retailers to address the impact of disease threat on sustainable consumption: A moderated moderated mediation model	73
Impulsive purchasing in grocery shopping: Do the shopping companions matter?	73
Can users embed their user experience in user-generated images? Evidence from JD.com	72
An investigation of consumer intention to use pick-up point services for last-mile distribution in a developing country	72
Antecedents and consequences of customer flexibility: Establishing the link to firm competitive advantage	71
The vulnerability and resilience of service quality management in food supply chains: Lessons from unstructured data on food-safety cases	71
How does shopping duration evolve and influence buying behavior? The role of marketing and shopping environment	71
Why do consumers prefer one brand over another? The economics and sociology of brand competitiveness	71
Optimal seller strategy in overlapping auctions	70
Effects of face masks and photo tags on nonverbal communication in service encounters	70
Do you think that the home delivery is good for retailing?	70
Untangling influence: The effect of follower-followee comparison on social media engagement	69
Enjoy to read and enjoy to shop: An investigation on the impact of product information presentation on purchase intention in digital content marketing	69
Utilizing consumer-based label equity to signal consumer products free from endocrine-disrupting chemicals	69
An investigation of consumer switching intention on the use of automated courier station from a signaling perspective	69
Consumers’ usage of errand delivery services: The effects of service quality and consumer perception	68
Promoting individual and organization-oriented sustainable behaviors among employees in tourism and hospitality	67
How gaming team participation fosters consumers’ social networks, communication and commitment	67
Importance of offline service quality in building loyalty of OC service brand	67
Sustainable messaging strategies and consumer food waste: The congruence effect between message framing and state anxiety	66
Better or Worse? Effects of online promotion habits on customer value: An empirical study	66
Enhancing frontline employee support during a product-harm crisis: Evidence and strategic managerial implications for firms	66
How does the retailing industry decide the best replenishment strategy by utilizing technological support through blockchain?	65
Came and gone? A longitudinal study of the effects of COVID-19 on tourism purchasing intentions	64
Key influencing factors of green vegetable consumption in Beijing, China	64
Quantifying consumers’ cost-value trade-offs on on-demand food delivery services: Value-of-time framework and partitioned pricing	64
The effects of residential mobility on consumers’ preference for paradox brands	63
Should live-streaming platforms nonexclusively promote brands from traditional retail platforms?	63
Strategic live streaming choices for vertically differentiated products	62
Study on the moderating effect of social distance on the bonus distribution scheme in online social referrals	62
Interactive effects of consumers’ ethical beliefs and authenticity on ethical consumption and pro-environmental behaviors	62
New energy vehicle online selection method considering attribute compensation relationship and aspiration strength	62
Conflict management capabilities in franchising	62
Are high-status reviewers more likely to seek anonymity? Evidence from an online review platform	61
Mixed emotional appeal enhances positive word-of-mouth: The moderating role of narrative person	61
The role of culture and personality traits in board game habits and attitudes: Cross-cultural comparison between Denmark, Germany, and USA	61
From customer experience to human experience: Uses of systematized and non-systematized knowledge	59
Determinants of holistic passenger experience in public transportation: Scale development and validation	59
Protective measures against COVID-19 and the business strategies of the retail enterprises: Differences in gender, age, education, and income among shoppers	59
There is a secret to success: Linking customer experience management practices to profitability	59
Do SARS-CoV-2 safety measures affect visitors experience of traditional gastronomy, destination image and loyalty to a World Heritage City?	59
Show me insides: Investigating the influences of product exploded view on consumers’ mental imagery, comprehension, attitude, and purchase intention	59
Incorporating sales and marketing considerations into a competitive multi-echelon distribution network design problem with pricing strategy in a stochastic environment	59
Predicting sports fans’ engagement with culturally aligned social media content: A language expectancy perspective	59
Hedonic service consumption and its dynamic effects on sales in the brick-and-mortar retail context	59
Consumer rights or unethical behaviors: Exploring the impacts of retailer return policies	59
On linking the perceived values of mobile shopping apps, customer well-being, and customer citizenship behavior: Moderating role of customer intimacy	58
Examining the gamified effect of the blindbox design: The moderating role of price	58
Investigating older consumers’ acceptance factors of autonomous vehicles	57
Unravelling the intellectual discourse of implicit consumer cognition: A bibliometric review	57
I, me, and my everything: Self conceptual traits and compulsive buying behavior	57
Sport event vs. art event? The effect of CSR-linked sponsorship event type on product purchase	56
Linking short- and long-term impacts of the government, consumers, and manufacturers on NEV sales and market share in China	56
Psychological needs, brand attachment, and passion for themed-restaurant brands: A generational perspective	56
The way to generate customer citizenship behavior with customer experience	56
The role of brand experience, brand resonance and brand trust in luxury consumption	56
Using structural topic modelling to predict users’ sentiment towards intelligent personal agents. An application for Amazon’s echo and Google Home	55
Why do consumers purchase biodegradable plastic? The impact of hedonics and environmental motivations on switching intention from synthetic to biodegradable plastic among the young consumers	55
Hidden price promotions: Could retailer price promotions backfire?	55
Continuous increasing consumer service for multi-item dual-channel retail management	55
Understanding consumer repurchase intentions towards luxury retail brands: Evidence from an emerging market	55
Understanding information disclosures and privacy sensitivity on short-form video platforms: An empirical investigation	55
Service integration in omnichannel retailing and its impact on customer experience	55
Accelerating new product diffusion: How lead users serve as opinion leaders in social networks	55
Game meats: Consumption values, theory of planned behaviour, and the moderating role of food neophobia/neophiliac behaviour	55
Relative power of online buyers in regard to a store: How it encourages them to disclose their personal data?	54
AMPS: Predicting popularity of short-form videos using multi-modal attention mechanisms in social media marketing environments	54

Power of agglomeration on electronic word–of–mouth in the restaurant industry: Exploring the moderation role of review quality difference	54
Identifying the motivating factors to promote socially responsible consumption under circular economy: A perspective from norm activation theory	54
Consumer engagement in live streaming commerce: Value co-creation and incentive mechanisms	54
The influence of the ethics of E-retailers on online customer experience and customer satisfaction	53
The betrayal puzzle: Unraveling the connection between inauthenticity, corporate wrongdoing and brand betrayal with avoidance and reparation	53
The influence of communication in destination imagery during COVID-19	53
When and how consumers are willing to exchange data with retailers: An exploratory segmentation	53
Understanding impulse buying in short video live E-commerce: The perspective of consumer vulnerability and product type	53
Factors that influence manufacturer and store brand behavioral loyalty	53
From virtual to reality: The power of augmented reality in triggering impulsive purchases	53
Does product involvement drive consumer flow state in the AR environment? A study on behavioural responses	52
Is the online-offline buy-online-pickup-in-store retail strategy best among other product delivery strategies under variable lead time?	52
Does educating customers create positive word of mouth?	52
Why do people purchase from food delivery apps? A consumer value perspective	52
Images, reviews, and purchase intention on social commerce: The role of mental imagery vividness, cognitive and affective social presence	51
Exploring the factors that drive millet consumption: Insights from regular and occasional consumers	51
Should reputable e-retailers undertake service activities along with sales?	51
When going green goes wrong: The effects of greenwashing on brand avoidance and negative word-of-mouth	51
Customization at a glance: Investigating consumer experiences in mobile commerce applications	51
Effects of in-store live stream on consumers’ offline purchase intention	51
Nitty-gritties of customer experience in metaverse retailing	50
To praise or not to praise- Role of word of mouth in food delivery apps	50
The neurophysiological mechanisms underlying brand personality consumer attraction: EEG and GSR evidence	50
Drivers and impact of big data analytic adoption in the retail industry: A quantitative investigation applying structural equation modeling	49
Has the COVID-19 pandemic changed the influence of word-of-mouth on purchasing decisions?	49
The role of trust and privacy concerns in using social media for e-retail services: The moderating role of COVID-19	49
Role of mobile food-ordering applications in developing restaurants’ brand satisfaction and loyalty in the pandemic period	49
What's in the box? Investigating the benefits and risks of the blind box selling strategy	49
The bright side of disorganization: When surprise generates low-price signals	49
Online purchase intention in Chinese social commerce platforms: Being emotional or rational?	49
Retailing in the metaverse: A framework of managerial considerations for success	49
From a functional service to an emotional ‘saviour’: A structural analysis of logistics values for in-home consumers	49
Social media celebrities and new world order. What drives purchasing behavior among social media followers?	48
‘I'm like you, and I like what you like’ sustainable food purchase influenced by vloggers: A moderated serial-mediation model	48
Inclusive advertising featuring disability on instagram: Effect on consumer well-being, brand engagement, and purchase intention	48
Exploring phygital omnichannel luxury retailing for immersive customer experience: The role of rapport and social engagement	48
The dark side of going green: Dark triad traits predict organic consumption through virtue signaling, status signaling, and praise from others	48
Exploring determinants of the green smart technology product adoption from a sustainability adapted value-belief-norm perspective	48
Depicting eaters and non-eaters of abnormal fruits and vegetables: Reflections of self-identity and food culture	48
Fashion consumption using minimalism: Exploring the relationship of consumer well-being and social connectedness	47
How anticipated pride and guilt influence green consumption in the Middle East: The moderating role of environmental consciousness	47
The balancing act: How do moral norms and anticipated pride drive food waste/reduction behaviour?	47
Product assortment and online sales in community group-buying channel: Evidence from a convenience store chain	47
Branded app atmospherics: Examining the effect of pleasure–arousal–dominance in brand relationship building	47
Influencer selection and strategic analysis for live streaming selling	47
Collaborative consumption in China: An empirical investigation of its antecedents and consequences	47
Influencer marketing on TikTok: The effectiveness of humor and followers’ hedonic experience	47
How do e-commerce anchors' characteristics influence consumers’ impulse buying? An emotional contagion perspective	47
Embracing digital companions: Unveiling customer engagement with anthropomorphic AI service robots in cross-cultural context	47
Crafting clarity: Leveraging large language models to decode consumer reviews	46
Trust me, I'm an influencer! - Causal recipes for customer trust in artificial intelligence influencers in the retail industry	46
Handwritten or machine-written? How typeface affects consumer forgiveness for brand failures	46
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media: Insight from emotional attachment perspective	46
Traditional vs. AI-generated brand personalities: Impact on brand preference and purchase intention	46
That honey, my arsenic: The influence of advanced technologies on service employees’ organizational deviance	46
Exploring the generative AI adoption in service industry: A mixed-method analysis	46
How the destination short video affects the customers' attitude: The role of narrative transportation	46
I Am ChatGPT, the ultimate AI Chatbot! Investigating the determinants of users' loyalty and ethical usage concerns of ChatGPT	46
Mobile payment apps filling value gaps: Integrating consumption values with initial trust and customer involvement	45
The effectiveness of human vs. AI voice-over in short video advertisements: A cognitive load theory perspective	45
Assessing the impact of AI-chatbot service quality on user e-brand loyalty through chatbot user trust, experience and electronic word of mouth	45
Showing usage behavior or not? The effect of virtual influencers’ product usage behavior on consumers	45
Artificial intelligence-generated virtual influencer: Examining the effects of emotional display on user engagement	45
Emotion and trust in virtual service assistant design for effective service recovery	45
Unlocking the potential of AI: Enhancing consumer engagement in the beauty and cosmetic product purchases	45
Online shopping: How can algorithm performance expectancy enhance impulse buying?	45
Assessing customer passion, commitment, and word-of-mouth intentions in digital assistant usage: The moderating role of technology anxiety	45
How attachment affects user stickiness on live streaming platforms: A socio-technical approach perspective	45
Determining factors and impacts of the intention to adopt mobile banking app in Cameroon: Case of SARA by afriland First Bank	44
Research on the influencing factors of consumers’ green purchase behavior in the post-pandemic era	44
Creating and detecting fake reviews of online products	44
Customers’ service-related engagement, experience, and behavioral intent: Moderating role of age	44
The new wave of AI-powered luxury brands online shopping experience: The role of digital multisensory cues and customers’ engagement	44
Uniqueness and luxury: A moderated mediation approach	44
Importance and performance in PLS-SEM and NCA: Introducing the combined importance-performance map analysis (cIPMA)	44
Effect of personal branding stereotypes on user engagement on short-video platforms	44
A cross-cultural analysis of ridesharing intentions and compliance with COVID-19 health guidelines: The roles of social trust, fear of COVID-19, and trust-in-God	44
Impact of streamers’ characteristics on sales performance of search and experience products: Evidence from Douyin	44
Examining the influence of cultural and ethical ideology on consumers’ perceptions about the ethics of online retailers and its effects on their loyalty	43
Join us for a greener future: Understanding the role of message framing in CER communication	43
An empirical analysis of eWOM valence effects: Integrating stimulus-organism-response, trust transfer theory, and theory of planned behavior perspectives	43
When do AI chatbots lead to higher customer satisfaction than human frontline employees in online shopping assistance? Considering product attribute type	43
Unveiling ways to reach organic purchase: Green perceived value, perceived knowledge, attitude, subjective norm, and trust	43
Can AI benefit individual resilience? The mediation roles of AI routinization and infusion	42
Effects of sentiment quantity, dispersion, and dissimilarity on online review forwarding behavior: An empirical analysis	42
What online game spectators want from their twitch streamers: Flow and well-being perspectives	42
Sustainabilty and retail marketing: Corporate, product and store perspectives	42
Does the digitalization of retailing disrupt consumers’ attachment to retail places?	42
Comparison of localized and foreign restaurant brands for consumer behavior prediction	42
From redesign to revenue: Measuring the effects of servicescape remodeling on customer lifetime value	42
How do customers change their purchasing behaviors during the COVID-19 pandemic?	42
Restaurant hygiene attributes and consumers’ fear of COVID-19: Does psychological distress matter?	41
How do crazy rich Asians perceive sustainable luxury? Investigating the determinants of consumers’ willingness to pay a premium price	41
Exploring home delivery service attributes: Sustainability versus delivery expectations during the COVID-19 pandemic	41
Augmented reality shopping application usage: The influence of attitude, value, and characteristics of innovation	41