Electronic Markets

Papers
(The TQCC of Electronic Markets is 10. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-05-01 to 2024-05-01.)
ArticleCitations
Machine learning and deep learning835
Trustworthy artificial intelligence185
Frontline robots in tourism and hospitality: service enhancement or cost reduction?120
The adoption of artificial intelligence and robotics in the hotel industry: prospects and challenges98
Digital transformation as an interaction-driven perspective between business, society, and technology92
What makes you continuously use chatbot services? Evidence from chinese online travel agencies85
On the stress potential of videoconferencing: definition and root causes of Zoom fatigue76
Artificial intelligence in E-Commerce: a bibliometric study and literature review52
The rise of artificial intelligence – understanding the AI identity threat at the workplace51
AI and robotics in the European restaurant sector: Assessing potentials for process innovation in a high-contact service industry49
The impact of artificial intelligence on event experiences: a scenario technique approach36
The transparency challenge of blockchain in organizations32
Quantum computing31
Artificial intelligence and machine learning30
Understanding continued smartwatch usage: the role of emotional as well as health and fitness factors29
An apple a day – how the platform economy impacts value creation in the healthcare market28
Robots, artificial intelligence, and service automation (RAISA) in hospitality: sentiment analysis of YouTube streaming data25
Challenges in re-designing operations and jobs to embody AI and robotics in services. Findings from a case in the hospitality industry25
The dark sides of AI personal assistant: effects of service failure on user continuance intention25
Business model tooling: where research and practice meet24
Collaborative consumption continuance: a mixed-methods analysis of the service quality-loyalty relationship in ride-sharing services23
Towards early purchase intention prediction in online session based retailing systems23
Man vs machine: examining the three themes of service robotics in tourism and hospitality22
Omnichannel Business22
Artificial intelligence (AI) and robotics in travel, hospitality and leisure22
Electronic Markets on blockchain markets21
Predictive maintenance as an internet of things enabled business model: A taxonomy21
Designing a feature selection method based on explainable artificial intelligence21
Multi-sided platform and data-driven care research20
Open government data: A systematic literature review of empirical research20
The dark sides of AI20
Implementation of triple bottom line to a business model canvas in reverse logistics19
AI invading the workplace: negative emotions towards the organizational use of personal virtual assistants19
Examining the impact of intangible product features and e-commerce institutional mechanics on consumer trust and repurchase intention19
User trust in artificial intelligence: A comprehensive conceptual framework19
Understanding the evaluation of mHealth app features based on a cross-country Kano analysis18
Anthropomorphism in AI-enabled technology: A literature review18
Machine learning in information systems - a bibliographic review and open research issues18
Cognitive automation18
Understanding users’ negative responses to recommendation algorithms in short-video platforms: a perspective based on the Stressor-Strain-Outcome (SSO) framework17
User preferences for privacy features in digital assistants17
From private digital platforms to public data spaces: implications for the digital transformation17
The role of social trust in reward crowdfunding campaigns’ design and success16
Hybrid intelligence in hospitals: towards a research agenda for collaboration16
How does service price influence patients’ decisions? An examination of the free-market pricing mechanism in online health communities16
Trust in artificial intelligence: From a Foundational Trust Framework to emerging research opportunities16
Designing business model development tools for sustainability—a design science study16
Service robots’ anthropomorphism: dimensions, factors and internal relationships15
Business model tools at the boundary: exploring communities of practice and knowledge boundaries in business model innovation15
Your reviews or mine? Exploring the determinants of “perceived helpfulness” of online reviews: a cross-cultural study15
Social commerce affordances for female entrepreneurship: the case of Facebook15
The effect of transparency and trust on intelligent system acceptance: Evidence from a user-based study14
Managing the complexity of digital transformation—How multiple concurrent initiatives foster hybrid ambidexterity13
Behavior change through wearables: the interplay between self-leadership and IT-based leadership13
Telepresence in live-stream shopping: An experimental study comparing Instagram and the metaverse13
May we buy your love? psychological effects of incentives on writing likelihood and valence of online product reviews13
Immunizing with information – Inoculation messages against conversational agents’ response failures13
Do cryptocurrencies really have (no) intrinsic value?13
Blockchain technology in energy markets – An interview with the European Energy Exchange13
Data-driven forwarding: a typology of digital platforms for road freight transport management12
How do business model tools facilitate business model exploration? Evidence from action research12
Developing design principles to standardize e-commerce ecosystems12
Insights into user engagement on social media. Findings from two fashion retailers12
Creating customer value from data: foundations and archetypes of analytics-based services12
Iterative uncertainty reduction in multi-actor smart service innovation12
Smart mobility – an analysis of potential customers’ preference structures12
Decentralized platform economy: emerging blockchain-based decentralized platform business models11
A multivocal literature review of decentralized finance: Current knowledge and future research avenues11
Design of electronic-commerce recommendation systems based on outlier mining11
Exploring the use of self-sovereign identity for event ticketing systems10
IIoT platforms’ architectural features – a taxonomy and five prevalent archetypes10
Explainable artificial intelligence in information systems: A review of the status quo and future research directions10
Customer engagement and performance in social media: a managerial perspective10
Designing business model taxonomies – synthesis and guidance from information systems research10
Is a picture worth a thousand views? Measuring the effects of travel photos on user engagement using deep learning algorithms10
Business model archetypes for data marketplaces in the automotive industry10
Exploring customers’ likeliness to use e-service touchpoints in brick and mortar retail10
Customer behavior of online group buying: an investigation using the transaction cost economics theory perspective10
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