Total Quality Management & Business Excellence

Papers
(The H4-Index of Total Quality Management & Business Excellence is 17. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-04-01 to 2025-04-01.)
ArticleCitations
Multiplicative versus additive models in measuring service quality90
Customer loyalty through augmented reality apps: quality attributes, market differences, and trust as a mediator75
The mediating effect of affective commitment to change in the readiness for change – TQM relationship71
A maturity model for assessing Digital Green Lean leadership and culture implementation in manufacturing companies54
A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation47
Topic analysis of studies on total quality management and business excellence: an update on research from 2010 to 201931
Green credit policy and corporate green innovation: do banker directors matter?31
The impact of government policies on place branding performance: evidence from China29
Decoding task uncertainty: moderating effects on participative budgeting and budgetary slack dynamics25
The role of organisational culture in total quality management adoption and cost of quality25
A GPT-Aided literature review process for total quality management and business excellence (2020-2023)25
Corporate social responsibility performance index model from stakeholder's perspective: case of an industrial company24
Making digitalization work: unveiling digitalization's implications on psycho-social risks at work22
Mediating effect of organisational learning and moderating role of organisational culture on the relationship between total quality management and innovation among manufacturing companies in Nigeria22
TQM through the integration of blockchain with ISO 9001:2015 standard based quality management system20
Reviewing the global economic impacts and mitigating measures of COVID-1920
Online reviews analysis in product defects and customer requirements via two-stage model20
Livestreaming commerce service quality measurement and its effect on swift guanxi , trust, and repurchase intention17
Leadership for quality: a systematic review and future directions17
The impact of quality management systems on financial performance under crisis conditions: evidence from SMEs17
The green factor: how ESG performance enhances accounting information quality in China's listed companies17
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