Total Quality Management & Business Excellence

Papers
(The H4-Index of Total Quality Management & Business Excellence is 19. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-06-01 to 2025-06-01.)
ArticleCitations
Decoding task uncertainty: moderating effects on participative budgeting and budgetary slack dynamics93
Multiplicative versus additive models in measuring service quality78
Online reviews analysis in product defects and customer requirements via two-stage model62
TQM through the integration of blockchain with ISO 9001:2015 standard based quality management system49
Application of Taguchi design of experiments in the food industry: a systematic literature review37
A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation37
The impact of quality management systems on financial performance under crisis conditions: evidence from SMEs36
A psychometric data science approach to study latent variables: a case of class quality and student satisfaction34
The recruit requirements of recent graduates: approaching the existing mismatch25
Green Karma – promoting environmental initiatives by adapting and using QFD as a proactive tool25
Sharing economy platforms as mainstream: balancing pro-social and economic tensions24
TQM practices and their impact on organisational performance: the case of India’s deming-award industries24
Manipulating customer loyalty measurement: influence of suggestive design elements on the net promoter score23
How can a quantitative analysis of Kano’s model be improved further for better understanding of customer needs?22
Total Quality Management & Business Excellence: a 33-year overview using bibliometric and content analysis22
A century of research on complaints: longitudinal bibliometric analysis of WoS (1900–2019)21
Lean and corporate social responsibility: a systematic literature review20
Role of brand heritage in local and franchise restaurant service20
The impact of COVID-19 on the service business industry: insights from a bibliometric review20
Leadership for quality 4.0: development and validation of a multidimensional measure19
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