Total Quality Management & Business Excellence

Papers
(The H4-Index of Total Quality Management & Business Excellence is 22. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-08-01 to 2026-08-01.)
ArticleCitations
Multiplicative versus additive models in measuring service quality81
CRISISQUAL: an integrated framework for assessing service quality in Indian green banking across crisis phases65
Decoding task uncertainty: moderating effects on participative budgeting and budgetary slack dynamics55
Application of Taguchi design of experiments in the food industry: a systematic literature review41
A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation39
Online reviews analysis in product defects and customer requirements via two-stage model35
Correction34
Sharing economy platforms as mainstream: balancing pro-social and economic tensions33
The relationship between the CAF criteria: an empirical investigation in European public sector organisations33
TQM practices and their impact on organisational performance: the case of India’s deming-award industries32
Environmental, social, and governance ratings and corporate financial performance: evidence from emerging economies31
Manipulating customer loyalty measurement: influence of suggestive design elements on the net promoter score30
Exploring the impact of supply chain strategic alliances on innovation performance: evidence from China’s A-share market30
Role of brand heritage in local and franchise restaurant service28
Quality 4.0 and its contributions to macro-quality26
Leadership for quality 4.0: development and validation of a multidimensional measure26
Critical success factors for operational excellence initiatives in manufacturing: a meta-analysis26
Mentoring for effective human-AI collaboration: an integrated theoretical framework25
Operational excellence, organizational culture, and agility: bridging the gap between quality and adaptability24
Total Quality Management & Business Excellence: a 33-year overview using bibliometric and content analysis24
Quality of an experience good: the interaction of price and advertising as a determining factor23
Smart factory technologies and their transformative implications: a Blavaan and Bayesian SEM22
Leveraging enterprise social media for total quality management: the impact of affordances on employee digital performance22
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