OOIR: Observatory of International Research

Papers

(The median citation count of Total Quality Management & Business Excellence is 3. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-06-01 to 2026-06-01.)

Article	Citations
Multiplicative versus additive models in measuring service quality	74
CRISISQUAL: an integrated framework for assessing service quality in Indian green banking across crisis phases	58
Decoding task uncertainty: moderating effects on participative budgeting and budgetary slack dynamics	54
Application of Taguchi design of experiments in the food industry: a systematic literature review	41
A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation	39
Online reviews analysis in product defects and customer requirements via two-stage model	35
Sharing economy platforms as mainstream: balancing pro-social and economic tensions	33
TQM practices and their impact on organisational performance: the case of India’s deming-award industries	32
Exploring the impact of supply chain strategic alliances on innovation performance: evidence from China’s A-share market	30
Correction	30
Leadership for quality 4.0: development and validation of a multidimensional measure	27
Lean and corporate social responsibility: a systematic literature review	26
Manipulating customer loyalty measurement: influence of suggestive design elements on the net promoter score	26
Quality 4.0 and its contributions to macro-quality	26
Critical success factors for operational excellence initiatives in manufacturing: a meta-analysis	24
Total Quality Management & Business Excellence: a 33-year overview using bibliometric and content analysis	24
Environmental, social, and governance ratings and corporate financial performance: evidence from emerging economies	24
Mentoring for effective human-AI collaboration: an integrated theoretical framework	24
Operational excellence, organizational culture, and agility: bridging the gap between quality and adaptability	23
Role of brand heritage in local and franchise restaurant service	22
Quality of an experience good: the interaction of price and advertising as a determining factor	22
Smart factory technologies and their transformative implications: a Blavaan and Bayesian SEM	21
Leveraging enterprise social media for total quality management: the impact of affordances on employee digital performance	20
Product quality tracking based on digital Voice-of-Customers	20
Understanding food safety and consumer perception: a mixed-method approach	19

Executives’ green cognition and corporate green innovation: evidence from China	19
Cognitive flexibility and individual entrepreneurial orientation from networks to SME success	18
Modeling social capital, training transfer, and occupational commitment: moderation of learning value of the job	18
Achieving business excellence through sustainable supply chain management	18
Capturing the voice of the customer: focus groups versus netnography?	17
Sustainable Lean Six Sigma project selection in manufacturing environments using best-worst method	17
How to prevent ruining new product development projects with suppliers? A failure factors’ perspective	16
How does a parent’s knowledge influence the knowledge bridging of joint ventures?	16
Corporate ESG performance and artificial intelligence adoption: mediating role based on financing constraints	16
Integration of TQM and Circular Economy practices in supply chain: insights from industry perspective	16
Research on the impact of consumer forgiveness on consumer continuous trust	16
The effect of industry 4.0 and lean management on operational performance improvement: evidence from Italy	16
The survival of startups in Thailand during the COVID-19 pandemic: organization resources and competitive advantage	16
True beauty lies in authenticity: unveiling the hidden force behind brand loyalty in luxury cosmetics	16
The effect of academic top executives on corporate social responsibility: potential motivation and its outcomes	16
How occupational calling affects service employees’ intent to stay: a moderated-mediation model	15
The dual effects of CEO social capital on sustainability: an empirical study of Chinese companies	14
What does the audience care? The effects of travel vlog information quality on travel intention	14
Optimal remanufacturing strategies for original equipment manufacturers: partner and mode selection	13
Importance and effectiveness of digitalization for performance improvement in the food industry	13
Livestreaming commerce service quality measurement and its effect on swift guanxi , trust, and repurchase intention	13
A performance readiness assessment model for product–service system transition to mitigate implementation risks	13
Exploring emotional regulation and team politics in teams: team learning and educational practices	13
Total Quality Management, organizational agility and service quality: addressing the needs for small and medium enterprises (SMEs)	13
Operational excellence methodologies in the energy sector: A systematic literature review	13
Leadership for quality: a systematic review and future directions	13
B Corp certification: true commitment or interest?	12
Clustering abstracts from the literature on Quality Management (1980–2020)	11
Unveiling the status of TQM-performance link in the private, public, and third sectors: a systematic review	11
The service concept – a missing link in lean for services	11
Investigating the relationship between KM implementation capability and TQM: a Greek public sector case study	10
The impact of economic exchange, social exchange, mutual interest, and self-interest on franchisees’ behaviour	10
Multilevel antecedents of individual social capital and its effect on task performance	10
How does tolerance culture affect organizational agility? The moderating effect of top management team diversity	10
Integrating ISO 9001 and Industry 4.0. An implementation guideline and PDCA model for manufacturing sector	9
Lean waste diagnosis revisited: from mapping to structuring interdependencies and prioritizing waste drivers	9
Challenges and hotspots in food supply chain quality management practices	9
Why are research and practice on operational excellence still far apart? Ecological knowledge management view	9
A systematic review of theoretical, methodological, contextual, and content-related foundations of customer delight research	9
The moderating effects of collective pay for performance on the total quality management-labour productivity relationship	8
Select a winning Lean Six Sigma 4.0 project: Best Worst Method based decision making approach	8
Re-patronage on chain stores: mediating and moderating role of customer engagement and experiential value	8
Lean readiness of organizations – A systematic scientometric review	8
Service quality, perceived price fairness, and users’ continuous usage intentions regarding shared bike service	8
The nexus of market pressure, digital-mindset, co-opetition intensity and analytics in the supply chain context	8
How does a critical mass of women in audit committees shape renewable energy practices?	8
Prioritization of the strategies of industry 4.0 in the Indian Healthcare Industry	8
Visualizing socially responsible investment (SRI) trends across Asian countries: a bibliometric and network analysis	8
Investigation into the use of is/is-not for writing problem descriptions for root cause analysis	7
Lean daily management in healthcare: origins, practices, and associations with lean leadership and lean sustainability	7

Customer-driven innovation: examining the nexus of trust, IT, knowledge absorption, and involvement in NPD success	7
RETRACTED ARTICLE: Interpretive model of enablers of Data-Driven Sustainable Quality Management practice in manufacturing industries: ISM approach	7
Excellence models beyond total quality management: inception, thematic structure and forthcoming paths	7
Integrating QMS model and balanced scorecard in higher education in the era of industry 5.0	7
Top-management environmental support and environmental performance: a moderated-mediation role of supplier environmental management and adaptability	7
Requirements classification in Kano Model – from strict categories to satisfaction and dissatisfaction potential	7
Digital–real integration and corporate green governance performance: evidence from China	7
Lean Six Sigma and Industry 4.0 implementation framework for operational excellence: a case study	7
Exploring student perceptions of teaching effectiveness factors in higher education	7
A framework for human-AI collaborative mentoring to develop interns' management skills: mentoring-enabled experiential learning theory	7
Effects of integrating business intelligence systems and enterprise resource planning systems on firm operational performance	7
Demystifying the drivers of algorithm aversion: a fuzzy AHP perspective	6
Customer loyalty through augmented reality apps: quality attributes, market differences, and trust as a mediator	6
The integration of Industry 4.0 and Lean Management: a systematic review and constituting elements perspective	6
Dual quality and limits to international adaptation of product quality: development of a conceptual framework and research agenda	6
Statement of Retraction: Interpretive model of enablers of Data-Driven Sustainable Quality Management practice in manufacturing industries: ISM approach	6
Manufacturing quality assessment in the industry 4.0 era: a review	6
Quantitative analysis of the publication trends in four decades of SERVQUAL research: a bibliometric approach	6
How senior leaders’ commitment improves financial performance: a multiple mediation model	6
Effect of top management team attention to digital transformation on innovation activities	6
Closing the supply chain loop: enablers, strategies, and outcomes of blockchain implementation in reverse logistics	6
ESG Rating disagreement, total factor productivity and enterprise sustainable development	5
A bibliometric review of information technology, artificial intelligence, and blockchain on auditing	5
The joint effect of quality management and corporate social responsibility on financial performance	5
The influence of CSR on firm performance: the moderating roles of individualism and long-term orientation	5
The internalisation of integrated management systems as a key for sustainable companies: empirical evidence	5
How and when social cyberloafing affect employees’ job satisfaction: an empirical study in China	5
An evaluation of Lean deployment in Irish micro-enterprises	5
Does information and communication technology affect bank stability efficiency? Evidence from Vietnam	5
The role of dynamic capabilities for resilience in pursuing business continuity: an empirical study	5
Assessing the Influence of ESG Risk on Asset Quality: Insights from Indonesia's Banking Industry	5
Institutions threshold effect in the corporate social responsibility-corporate performance relationship: a PSTR approach	5
Analysing 20 years of the TQM&BE journal: a bibliometric approach	5
Customers’ intentions to use mobile payment service: a comparative study of payment system types	4
Does emotion affect distance learning students’ satisfaction during the COVID-19 lockdown?	4
A study on the action mechanism of digital transformation on the output quality of technological innovation	4
The impact of government policies on place branding performance: evidence from China	4
Optimising ESG-enhanced performance: a literature review of lean, six sigma, and other continuous improvement methodologies	4
The nexus between female CEOs, government subsidies and green innovation: probing board diversity dynamics	4
Quality 4.0 practices toward sustainable excellence in the manufacturing sector	4
How to develop standardized work for business processes in the transactional office environment	4
Making the most of multi-site quality management systems: motivational drivers and perceived proximity to headquarters	4
Remote kaizen events: a response to COVID-19 and the new normal	4
Open quality in the digitalization era: concept, principles, and implementation framework	4
Critical thinking, dynamic capabilities, and project performance: empirical evidence in the continuous improvement project domain	4
Benefits, challenges, critical success factors and motivations of Quality 4.0 – A qualitative global study	4
Environmental regulations, finance, and firm environmental investments: an empirical exploration	4
Recovering a lost ISO 9001 certification: what is the economic impact?	4
Strategic conceptualization and operationalization of digital orientation to support organizational TQM performance	3
Quality assurance in supply chains during the COVID-19 pandemic: empirical evidence on organisational resilience of conformity assessment bodies	3
Bright minds or green Façades? Superstar inventors and substantive vs. strategic green innovation	3
Future research on quality management and development needs for excellence models	3
Do diverse board structures affect intellectual capital? Transitional economic evidence	3
Analysis of the propensity to implement the Shingo and the EFQM Models in Portuguese organisations	3
Adopting quality management practices in the industry 4.0 era: an investigation into the challenges	3
Regulatory burdens, managerial practices, and gender inclusion: determinants of firm performance	3
The microfoundations of lean leadership: Monozukuri, Hitozukuri, Kotozukuri	3
The green factor: how ESG performance enhances accounting information quality in China's listed companies	3
Mediating effect of organisational learning and moderating role of organisational culture on the relationship between total quality management and innovation among manufacturing companies in Nigeria	3
The impact of supplier integration on green innovation: the moderating role of regulatory factors	3
Unlocking emotional intelligence in lean managers: a driver of lean project success	3
A new model of the impact of quality management principles on return on equity	3
Total quality management and lean six sigma impact on supply chain research field: systematic analysis	3
ISO 9001 maintenance, decertification and recertification: a systematic literature review	3
Influence of cross-ownership, CEO power, and green innovation on corporate reputation: a moderated mediation framework	3
Venture capital and corporate social responsibility behavior: the mediating role of managerial short-termism	3
Green management promotes long-term business competitive advantage through the resource-based view	3
Healthcare 4.0 digital technologies impact on quality of care: a systematic literature review	3
Understanding the importance of the concept of the four quality paradigms (CFQP) in TQM and business excellence: a reaction to Sánchez-Franco et al. (2023) and Silvestri et al. (2024)	3
Integrated management systems and sustainability – a review on their relationships	3