OOIR: Observatory of International Research

Papers

(The median citation count of Total Quality Management & Business Excellence is 3. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-08-01 to 2025-08-01.)

Article	Citations
Decoding task uncertainty: moderating effects on participative budgeting and budgetary slack dynamics	81
Multiplicative versus additive models in measuring service quality	65
The impact of quality management systems on financial performance under crisis conditions: evidence from SMEs	52
Online reviews analysis in product defects and customer requirements via two-stage model	41
Application of Taguchi design of experiments in the food industry: a systematic literature review	39
TQM through the integration of blockchain with ISO 9001:2015 standard based quality management system	39
A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation	36
A psychometric data science approach to study latent variables: a case of class quality and student satisfaction	31
Green Karma – promoting environmental initiatives by adapting and using QFD as a proactive tool	28
Sharing economy platforms as mainstream: balancing pro-social and economic tensions	26
The recruit requirements of recent graduates: approaching the existing mismatch	25
TQM practices and their impact on organisational performance: the case of India’s deming-award industries	25
Manipulating customer loyalty measurement: influence of suggestive design elements on the net promoter score	24
A century of research on complaints: longitudinal bibliometric analysis of WoS (1900–2019)	23
How can a quantitative analysis of Kano’s model be improved further for better understanding of customer needs?	23
Lean and corporate social responsibility: a systematic literature review	21
Critical success factors for operational excellence initiatives in manufacturing: a meta-analysis	20
The impact of COVID-19 on the service business industry: insights from a bibliometric review	20
Operational excellence, organizational culture, and agility: bridging the gap between quality and adaptability	20
Leadership for quality 4.0: development and validation of a multidimensional measure	20
Mentoring for effective human-AI collaboration: an integrated theoretical framework	20
Exploring the impact of supply chain strategic alliances on innovation performance: evidence from China’s A-share market	20
Role of brand heritage in local and franchise restaurant service	19
Total Quality Management & Business Excellence: a 33-year overview using bibliometric and content analysis	19
Product quality tracking based on digital Voice-of-Customers	18

Indicators for TQM 4.0 model: Delphi Method and Analytic Hierarchy Process (AHP) analysis	18
Executives’ green cognition and corporate green innovation: evidence from China	17
Smart factory technologies and their transformative implications: a Blavaan and Bayesian SEM	17
Understanding food safety and consumer perception: a mixed-method approach	16
Quality of an experience good: the interaction of price and advertising as a determining factor	16
ISO 9001:2015: the view from the conformity assessment community	16
Labour productivity and firm performance: evidence from certified firms from the EFQM excellence model	16
Modeling social capital, training transfer, and occupational commitment: moderation of learning value of the job	15
Achieving business excellence through sustainable supply chain management	14
Beyond the lean manager	14
Capturing the voice of the customer: focus groups versus netnography?	14
Sustainable Lean Six Sigma project selection in manufacturing environments using best-worst method	14
Assessing the relationship between digital transformation and sustainable business excellence in a turbulent scenario	14
Intellectual capital and firm performance: evidence from certified firms from the EFQM excellence model	13
The effect of academic top executives on corporate social responsibility: potential motivation and its outcomes	13
Integration of TQM and Circular Economy practices in supply chain: insights from industry perspective	13
The survival of startups in Thailand during the COVID-19 pandemic: organization resources and competitive advantage	13
An integrated SEM-ANN approach for predicting QMS achievements in Industry 4.0	12
Research on the impact of consumer forgiveness on consumer continuous trust	12
How does a parent’s knowledge influence the knowledge bridging of joint ventures?	12
How to prevent ruining new product development projects with suppliers? A failure factors’ perspective	12
Total Quality Management, organizational agility and service quality: addressing the needs for small and medium enterprises (SMEs)	11
Development of a conceptual model integrating management systems and the Shingo Model towards operational excellence	11
Leadership for quality: a systematic review and future directions	11
Importance and effectiveness of digitalization for performance improvement in the food industry	11
Exploring emotional regulation and team politics in teams: team learning and educational practices	11
Reviewing the global economic impacts and mitigating measures of COVID-19	11
Optimal remanufacturing strategies for original equipment manufacturers: partner and mode selection	11
Operational excellence methodologies in the energy sector: A systematic literature review	11
Livestreaming commerce service quality measurement and its effect on swift guanxi , trust, and repurchase intention	11
What does the audience care? The effects of travel vlog information quality on travel intention	11
A systematic review of theoretical, methodological, contextual, and content-related foundations of customer delight research	10
Investigating the relationship between KM implementation capability and TQM: a Greek public sector case study	10
Clustering abstracts from the literature on Quality Management (1980–2020)	10
How does tolerance culture affect organizational agility? The moderating effect of top management team diversity	10
The impact of economic exchange, social exchange, mutual interest, and self-interest on franchisees’ behaviour	10
How do formalization, centralization and integration impact dynamic knowledge-based capability?	10
The service concept – a missing link in lean for services	10
Unveiling the status of TQM-performance link in the private, public, and third sectors: a systematic review	10
Visualizing socially responsible investment (SRI) trends across Asian countries: a bibliometric and network analysis	9
Integrating ISO 9001 and Industry 4.0. An implementation guideline and PDCA model for manufacturing sector	9
Tracing evolution of EFQM and its relationship with Industry 4.0	9
A meta-analytic investigation of lean practices and their impact on organisational performance	9
Why are research and practice on operational excellence still far apart? Ecological knowledge management view	9
Challenges and hotspots in food supply chain quality management practices	9
Lean manufacturing and human resources: a systematic literature review on future research suggestions	9
Lean readiness of organizations – A systematic scientometric review	9
The moderating effects of collective pay for performance on the total quality management-labour productivity relationship	8
Re-patronage on chain stores: mediating and moderating role of customer engagement and experiential value	8
Select a winning Lean Six Sigma 4.0 project: Best Worst Method based decision making approach	8

A new model to evaluate the success of electronic customer relationship management systems in industrial marketing: the mediating role of customer feedback management	8
Prioritization of the strategies of industry 4.0 in the Indian Healthcare Industry	8
Top-management environmental support and environmental performance: a moderated-mediation role of supplier environmental management and adaptability	7
Visualising the quality and the evolution of transactional and transformation leadership research: a 16-year bibliometric review	7
The business excellence models and business strategy	7
Lean Six Sigma and Industry 4.0 implementation framework for operational excellence: a case study	7
Exploring student perceptions of teaching effectiveness factors in higher education	7
Requirements classification in Kano Model – from strict categories to satisfaction and dissatisfaction potential	7
RETRACTED ARTICLE: Interpretive model of enablers of Data-Driven Sustainable Quality Management practice in manufacturing industries: ISM approach	7
Customer-driven innovation: examining the nexus of trust, IT, knowledge absorption, and involvement in NPD success	7
Customer loyalty through augmented reality apps: quality attributes, market differences, and trust as a mediator	7
Excellence models beyond total quality management: inception, thematic structure and forthcoming paths	7
Lean daily management in healthcare: origins, practices, and associations with lean leadership and lean sustainability	7
Closing the supply chain loop: enablers, strategies, and outcomes of blockchain implementation in reverse logistics	7
Corporate social responsibility performance index model from stakeholder's perspective: case of an industrial company	7
Service quality, perceived price fairness, and users’ continuous usage intentions regarding shared bike service	7
Statement of Retraction: Interpretive model of enablers of Data-Driven Sustainable Quality Management practice in manufacturing industries: ISM approach	7
Investigation into the use of is/is-not for writing problem descriptions for root cause analysis	7
A methodology for assessing the main difficulties faced by SMEs in implementing ISO 9001:2015 requirements	6
The integration of Industry 4.0 and Lean Management: a systematic review and constituting elements perspective	6
Assessing turnover intention and the moderation of inclusive leadership: training and educational implications	6
Effect of top management team attention to digital transformation on innovation activities	6
The internalisation of integrated management systems as a key for sustainable companies: empirical evidence	6
Manufacturing quality assessment in the industry 4.0 era: a review	6
Open Total Quality Management in the Circular Economy age: a social enterprise perspective through the case of Patagonia	6
Lean production, information and communication technologies and operational performance	5
A bibliometric review of information technology, artificial intelligence, and blockchain on auditing	5
The influence of CSR on firm performance: the moderating roles of individualism and long-term orientation	5
How and when social cyberloafing affect employees’ job satisfaction: an empirical study in China	5
Analysing 20 years of the TQM&BE journal: a bibliometric approach	5
Dual quality and limits to international adaptation of product quality: development of a conceptual framework and research agenda	5
The role of dynamic capabilities for resilience in pursuing business continuity: an empirical study	5
Quantitative analysis of the publication trends in four decades of SERVQUAL research: a bibliometric approach	5
Optimising ESG-enhanced performance: a literature review of lean, six sigma, and other continuous improvement methodologies	5
The joint effect of quality management and corporate social responsibility on financial performance	5
What determines patient loyalty in health services? An analysis to assist service quality management	5
Does information and communication technology affect bank stability efficiency? Evidence from Vietnam	5
Institutions threshold effect in the corporate social responsibility-corporate performance relationship: a PSTR approach	5
Critical thinking, dynamic capabilities, and project performance: empirical evidence in the continuous improvement project domain	4
The impact of digital technologies on the achievement of the Sustainable Development Goals: evidence from the agri-food sector	4
An evaluation of Lean deployment in Irish micro-enterprises	4
Open quality in the digitalization era: concept, principles, and implementation framework	4
The nexus between female CEOs, government subsidies and green innovation: probing board diversity dynamics	4
Customers’ intentions to use mobile payment service: a comparative study of payment system types	4
Environmental regulations, finance, and firm environmental investments: an empirical exploration	3
Assessing recommendation on a combination analysis of SERVPERF (or SERVQUAL) and IPA	3
Benefits, challenges, critical success factors and motivations of Quality 4.0 – A qualitative global study	3
The green factor: how ESG performance enhances accounting information quality in China's listed companies	3
A study on the action mechanism of digital transformation on the output quality of technological innovation	3
Measuring creativity: role of service quality management, knowledge sharing and social interaction	3
How to develop standardized work for business processes in the transactional office environment	3
The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry	3
Does emotion affect distance learning students’ satisfaction during the COVID-19 lockdown?	3
Remote kaizen events: a response to COVID-19 and the new normal	3
Quality 4.0 practices toward sustainable excellence in the manufacturing sector	3
Assessment of six alternative models of service quality	3