OOIR: Observatory of International Research

Papers

(The median citation count of Total Quality Management & Business Excellence is 3. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-05-01 to 2026-05-01.)

Article	Citations
Decoding task uncertainty: moderating effects on participative budgeting and budgetary slack dynamics	72
A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation	57
Application of Taguchi design of experiments in the food industry: a systematic literature review	51
Multiplicative versus additive models in measuring service quality	40
CRISISQUAL: an integrated framework for assessing service quality in Indian green banking across crisis phases	39
Online reviews analysis in product defects and customer requirements via two-stage model	35
Sharing economy platforms as mainstream: balancing pro-social and economic tensions	33
TQM practices and their impact on organisational performance: the case of India’s deming-award industries	32
Correction	31
Manipulating customer loyalty measurement: influence of suggestive design elements on the net promoter score	28
Lean and corporate social responsibility: a systematic literature review	27
Environmental, social, and governance ratings and corporate financial performance: evidence from emerging economies	26
The impact of COVID-19 on the service business industry: insights from a bibliometric review	26
Total Quality Management & Business Excellence: a 33-year overview using bibliometric and content analysis	25
Role of brand heritage in local and franchise restaurant service	24
Leadership for quality 4.0: development and validation of a multidimensional measure	24
Exploring the impact of supply chain strategic alliances on innovation performance: evidence from China’s A-share market	23
Operational excellence, organizational culture, and agility: bridging the gap between quality and adaptability	23
Mentoring for effective human-AI collaboration: an integrated theoretical framework	22
Critical success factors for operational excellence initiatives in manufacturing: a meta-analysis	22
Quality of an experience good: the interaction of price and advertising as a determining factor	21
Quality 4.0 and its contributions to macro-quality	21
ISO 9001:2015: the view from the conformity assessment community	20
Smart factory technologies and their transformative implications: a Blavaan and Bayesian SEM	19
Leveraging enterprise social media for total quality management: the impact of affordances on employee digital performance	19

Product quality tracking based on digital Voice-of-Customers	19
Executives’ green cognition and corporate green innovation: evidence from China	19
Capturing the voice of the customer: focus groups versus netnography?	18
Understanding food safety and consumer perception: a mixed-method approach	18
Modeling social capital, training transfer, and occupational commitment: moderation of learning value of the job	18
The survival of startups in Thailand during the COVID-19 pandemic: organization resources and competitive advantage	17
Cognitive flexibility and individual entrepreneurial orientation from networks to SME success	17
Sustainable Lean Six Sigma project selection in manufacturing environments using best-worst method	17
Achieving business excellence through sustainable supply chain management	16
The effect of academic top executives on corporate social responsibility: potential motivation and its outcomes	16
Integration of TQM and Circular Economy practices in supply chain: insights from industry perspective	16
How does a parent’s knowledge influence the knowledge bridging of joint ventures?	16
How to prevent ruining new product development projects with suppliers? A failure factors’ perspective	16
How occupational calling affects service employees’ intent to stay: a moderated-mediation model	15
True beauty lies in authenticity: unveiling the hidden force behind brand loyalty in luxury cosmetics	15
The effect of industry 4.0 and lean management on operational performance improvement: evidence from Italy	15
Research on the impact of consumer forgiveness on consumer continuous trust	15
What does the audience care? The effects of travel vlog information quality on travel intention	14
Leadership for quality: a systematic review and future directions	14
Corporate ESG performance and artificial intelligence adoption: mediating role based on financing constraints	14
The dual effects of CEO social capital on sustainability: an empirical study of Chinese companies	14
Total Quality Management, organizational agility and service quality: addressing the needs for small and medium enterprises (SMEs)	13
B Corp certification: true commitment or interest?	13
Unveiling the status of TQM-performance link in the private, public, and third sectors: a systematic review	13
Livestreaming commerce service quality measurement and its effect on swift guanxi , trust, and repurchase intention	13
Operational excellence methodologies in the energy sector: A systematic literature review	13
Optimal remanufacturing strategies for original equipment manufacturers: partner and mode selection	13
Exploring emotional regulation and team politics in teams: team learning and educational practices	13
A performance readiness assessment model for product–service system transition to mitigate implementation risks	13
Multilevel antecedents of individual social capital and its effect on task performance	12
Clustering abstracts from the literature on Quality Management (1980–2020)	12
The service concept – a missing link in lean for services	12
Importance and effectiveness of digitalization for performance improvement in the food industry	12
How does tolerance culture affect organizational agility? The moderating effect of top management team diversity	11
Investigating the relationship between KM implementation capability and TQM: a Greek public sector case study	11
A systematic review of theoretical, methodological, contextual, and content-related foundations of customer delight research	10
Integrating ISO 9001 and Industry 4.0. An implementation guideline and PDCA model for manufacturing sector	10
Challenges and hotspots in food supply chain quality management practices	10
The impact of economic exchange, social exchange, mutual interest, and self-interest on franchisees’ behaviour	10
Lean manufacturing and human resources: a systematic literature review on future research suggestions	9
Lean readiness of organizations – A systematic scientometric review	9
A new model to evaluate the success of electronic customer relationship management systems in industrial marketing: the mediating role of customer feedback management	9
Why are research and practice on operational excellence still far apart? Ecological knowledge management view	9
The moderating effects of collective pay for performance on the total quality management-labour productivity relationship	8
The nexus of market pressure, digital-mindset, co-opetition intensity and analytics in the supply chain context	8
Re-patronage on chain stores: mediating and moderating role of customer engagement and experiential value	8
Excellence models beyond total quality management: inception, thematic structure and forthcoming paths	8
Visualizing socially responsible investment (SRI) trends across Asian countries: a bibliometric and network analysis	8
Service quality, perceived price fairness, and users’ continuous usage intentions regarding shared bike service	8
How does a critical mass of women in audit committees shape renewable energy practices?	8

Prioritization of the strategies of industry 4.0 in the Indian Healthcare Industry	8
Lean Six Sigma and Industry 4.0 implementation framework for operational excellence: a case study	8
RETRACTED ARTICLE: Interpretive model of enablers of Data-Driven Sustainable Quality Management practice in manufacturing industries: ISM approach	7
Investigation into the use of is/is-not for writing problem descriptions for root cause analysis	7
Lean daily management in healthcare: origins, practices, and associations with lean leadership and lean sustainability	7
Requirements classification in Kano Model – from strict categories to satisfaction and dissatisfaction potential	7
Exploring student perceptions of teaching effectiveness factors in higher education	7
Customer-driven innovation: examining the nexus of trust, IT, knowledge absorption, and involvement in NPD success	7
Integrating QMS model and balanced scorecard in higher education in the era of industry 5.0	7
Digital–real integration and corporate green governance performance: evidence from China	7
Select a winning Lean Six Sigma 4.0 project: Best Worst Method based decision making approach	7
Top-management environmental support and environmental performance: a moderated-mediation role of supplier environmental management and adaptability	7
Effects of integrating business intelligence systems and enterprise resource planning systems on firm operational performance	7
The integration of Industry 4.0 and Lean Management: a systematic review and constituting elements perspective	6
Closing the supply chain loop: enablers, strategies, and outcomes of blockchain implementation in reverse logistics	6
Statement of Retraction: Interpretive model of enablers of Data-Driven Sustainable Quality Management practice in manufacturing industries: ISM approach	6
A framework for human-AI collaborative mentoring to develop interns' management skills: mentoring-enabled experiential learning theory	6
Manufacturing quality assessment in the industry 4.0 era: a review	6
Effect of top management team attention to digital transformation on innovation activities	6
Customer loyalty through augmented reality apps: quality attributes, market differences, and trust as a mediator	6
How senior leaders’ commitment improves financial performance: a multiple mediation model	6
Dual quality and limits to international adaptation of product quality: development of a conceptual framework and research agenda	6
Analysing 20 years of the TQM&BE journal: a bibliometric approach	5
Optimising ESG-enhanced performance: a literature review of lean, six sigma, and other continuous improvement methodologies	5
Quantitative analysis of the publication trends in four decades of SERVQUAL research: a bibliometric approach	5
ESG Rating disagreement, total factor productivity and enterprise sustainable development	5
Recovering a lost ISO 9001 certification: what is the economic impact?	5
How and when social cyberloafing affect employees’ job satisfaction: an empirical study in China	5
An evaluation of Lean deployment in Irish micro-enterprises	5
The internalisation of integrated management systems as a key for sustainable companies: empirical evidence	5
A bibliometric review of information technology, artificial intelligence, and blockchain on auditing	5
Institutions threshold effect in the corporate social responsibility-corporate performance relationship: a PSTR approach	5
The joint effect of quality management and corporate social responsibility on financial performance	5
Does information and communication technology affect bank stability efficiency? Evidence from Vietnam	5
The role of dynamic capabilities for resilience in pursuing business continuity: an empirical study	5
Demystifying the drivers of algorithm aversion: a fuzzy AHP perspective	5
Assessing the Influence of ESG Risk on Asset Quality: Insights from Indonesia's Banking Industry	5
The influence of CSR on firm performance: the moderating roles of individualism and long-term orientation	5
Open quality in the digitalization era: concept, principles, and implementation framework	4
Does emotion affect distance learning students’ satisfaction during the COVID-19 lockdown?	4
Making the most of multi-site quality management systems: motivational drivers and perceived proximity to headquarters	4
Quality 4.0 practices toward sustainable excellence in the manufacturing sector	4
A study on the action mechanism of digital transformation on the output quality of technological innovation	4
The nexus between female CEOs, government subsidies and green innovation: probing board diversity dynamics	4
How to develop standardized work for business processes in the transactional office environment	4
Environmental regulations, finance, and firm environmental investments: an empirical exploration	4
Bright minds or green Façades? Superstar inventors and substantive vs. strategic green innovation	4
Customers’ intentions to use mobile payment service: a comparative study of payment system types	4
Critical thinking, dynamic capabilities, and project performance: empirical evidence in the continuous improvement project domain	4
Remote kaizen events: a response to COVID-19 and the new normal	4
Benefits, challenges, critical success factors and motivations of Quality 4.0 – A qualitative global study	4
The impact of supplier integration on green innovation: the moderating role of regulatory factors	3
Adopting quality management practices in the industry 4.0 era: an investigation into the challenges	3
Understanding the importance of the concept of the four quality paradigms (CFQP) in TQM and business excellence: a reaction to Sánchez-Franco et al. (2023) and Silvestri et al. (2024)	3
The microfoundations of lean leadership: Monozukuri, Hitozukuri, Kotozukuri	3
Influence of cross-ownership, CEO power, and green innovation on corporate reputation: a moderated mediation framework	3
Future research on quality management and development needs for excellence models	3
Strategic conceptualization and operationalization of digital orientation to support organizational TQM performance	3
Employee suggestions and continuous improvement: a moderated mediation model of centralization of authority and small-group problem-solving	3
Why won’t you leave the process alone? Exploring emotional, motivational and cognitive mechanisms triggering tampering	3
ISO 9001 maintenance, decertification and recertification: a systematic literature review	3
Integrated management systems and sustainability – a review on their relationships	3
Mediating effect of organisational learning and moderating role of organisational culture on the relationship between total quality management and innovation among manufacturing companies in Nigeria	3
Do diverse board structures affect intellectual capital? Transitional economic evidence	3
The impact of government policies on place branding performance: evidence from China	3
Unlocking emotional intelligence in lean managers: a driver of lean project success	3
Regional variations in digital transformation: the impact of industry 5.0 on business quality performance	3
Total quality management and lean six sigma impact on supply chain research field: systematic analysis	3
Quality assurance in supply chains during the COVID-19 pandemic: empirical evidence on organisational resilience of conformity assessment bodies	3
A new model of the impact of quality management principles on return on equity	3
Green management promotes long-term business competitive advantage through the resource-based view	3
The green factor: how ESG performance enhances accounting information quality in China's listed companies	3
Venture capital and corporate social responsibility behavior: the mediating role of managerial short-termism	3