OOIR: Observatory of International Research

Papers

(The median citation count of Total Quality Management & Business Excellence is 3. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-06-01 to 2025-06-01.)

Article	Citations
Decoding task uncertainty: moderating effects on participative budgeting and budgetary slack dynamics	93
Multiplicative versus additive models in measuring service quality	78
Online reviews analysis in product defects and customer requirements via two-stage model	62
TQM through the integration of blockchain with ISO 9001:2015 standard based quality management system	49
A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation	37
Application of Taguchi design of experiments in the food industry: a systematic literature review	37
The impact of quality management systems on financial performance under crisis conditions: evidence from SMEs	36
A psychometric data science approach to study latent variables: a case of class quality and student satisfaction	34
Green Karma – promoting environmental initiatives by adapting and using QFD as a proactive tool	25
The recruit requirements of recent graduates: approaching the existing mismatch	25
Sharing economy platforms as mainstream: balancing pro-social and economic tensions	24
TQM practices and their impact on organisational performance: the case of India’s deming-award industries	24
Manipulating customer loyalty measurement: influence of suggestive design elements on the net promoter score	23
How can a quantitative analysis of Kano’s model be improved further for better understanding of customer needs?	22
Total Quality Management & Business Excellence: a 33-year overview using bibliometric and content analysis	22
A century of research on complaints: longitudinal bibliometric analysis of WoS (1900–2019)	21
Lean and corporate social responsibility: a systematic literature review	20
Role of brand heritage in local and franchise restaurant service	20
The impact of COVID-19 on the service business industry: insights from a bibliometric review	20
Leadership for quality 4.0: development and validation of a multidimensional measure	19
Mentoring for effective human-AI collaboration: an integrated theoretical framework	18
Critical success factors for operational excellence initiatives in manufacturing: a meta-analysis	18
Indicators for TQM 4.0 model: Delphi Method and Analytic Hierarchy Process (AHP) analysis	18
Exploring the impact of supply chain strategic alliances on innovation performance: evidence from China’s A-share market	18
Smart factory technologies and their transformative implications: a Blavaan and Bayesian SEM	17

Operational excellence, organizational culture, and agility: bridging the gap between quality and adaptability	17
ISO 9001:2015: the view from the conformity assessment community	16
Quality of an experience good: the interaction of price and advertising as a determining factor	16
Human factors involved in lean management: a systematic literature review	16
The linkages between alternative models measuring service quality	16
Product quality tracking based on digital Voice-of-Customers	15
Labour productivity and firm performance: evidence from certified firms from the EFQM excellence model	15
Understanding food safety and consumer perception: a mixed-method approach	15
Executives’ green cognition and corporate green innovation: evidence from China	15
Modeling social capital, training transfer, and occupational commitment: moderation of learning value of the job	14
The survival of startups in Thailand during the COVID-19 pandemic: organization resources and competitive advantage	14
Integration of TQM and Circular Economy practices in supply chain: insights from industry perspective	13
Achieving business excellence through sustainable supply chain management	13
Beyond the lean manager	13
Capturing the voice of the customer: focus groups versus netnography?	13
Sustainable Lean Six Sigma project selection in manufacturing environments using best-worst method	12
Research on the impact of consumer forgiveness on consumer continuous trust	12
Assessing the relationship between digital transformation and sustainable business excellence in a turbulent scenario	12
An integrated SEM-ANN approach for predicting QMS achievements in Industry 4.0	12
Intellectual capital and firm performance: evidence from certified firms from the EFQM excellence model	12
The effect of academic top executives on corporate social responsibility: potential motivation and its outcomes	12
How does a parent’s knowledge influence the knowledge bridging of joint ventures?	11
How to prevent ruining new product development projects with suppliers? A failure factors’ perspective	11
Reviewing the global economic impacts and mitigating measures of COVID-19	11
What does the audience care? The effects of travel vlog information quality on travel intention	11
Leadership for quality: a systematic review and future directions	11
Unveiling the status of TQM-performance link in the private, public, and third sectors: a systematic review	10
Livestreaming commerce service quality measurement and its effect on swift guanxi , trust, and repurchase intention	10
Total Quality Management, organizational agility and service quality: addressing the needs for small and medium enterprises (SMEs)	10
Importance and effectiveness of digitalization for performance improvement in the food industry	10
Exploring emotional regulation and team politics in teams: team learning and educational practices	10
How do formalization, centralization and integration impact dynamic knowledge-based capability?	9
Development of a conceptual model integrating management systems and the Shingo Model towards operational excellence	9
How does tolerance culture affect organizational agility? The moderating effect of top management team diversity	9
Evidences about ISO 9001:2015 and ISO 9004:2018 implementation in different-size organisations	9
Clustering abstracts from the literature on Quality Management (1980–2020)	9
Operational excellence methodologies in the energy sector: A systematic literature review	9
The impact of economic exchange, social exchange, mutual interest, and self-interest on franchisees’ behaviour	9
A systematic review of theoretical, methodological, contextual, and content-related foundations of customer delight research	9
Optimal remanufacturing strategies for original equipment manufacturers: partner and mode selection	9
Investigating the relationship between KM implementation capability and TQM: a Greek public sector case study	9
The service concept – a missing link in lean for services	9
Lean readiness of organizations – A systematic scientometric review	8
Select a winning Lean Six Sigma 4.0 project: Best Worst Method based decision making approach	8
Challenges and hotspots in food supply chain quality management practices	8
Lean manufacturing and human resources: a systematic literature review on future research suggestions	8
The moderating effects of collective pay for performance on the total quality management-labour productivity relationship	8
Lean Six Sigma and Industry 4.0 implementation framework for operational excellence: a case study	8
Integrating ISO 9001 and Industry 4.0. An implementation guideline and PDCA model for manufacturing sector	8
Tracing evolution of EFQM and its relationship with Industry 4.0	8

Re-patronage on chain stores: mediating and moderating role of customer engagement and experiential value	8
Visualizing socially responsible investment (SRI) trends across Asian countries: a bibliometric and network analysis	8
Why are research and practice on operational excellence still far apart? Ecological knowledge management view	8
Excellence models beyond total quality management: inception, thematic structure and forthcoming paths	7
A new model to evaluate the success of electronic customer relationship management systems in industrial marketing: the mediating role of customer feedback management	7
Customer-driven innovation: examining the nexus of trust, IT, knowledge absorption, and involvement in NPD success	7
Visualising the quality and the evolution of transactional and transformation leadership research: a 16-year bibliometric review	7
Investigation into the use of is/is-not for writing problem descriptions for root cause analysis	7
Requirements classification in Kano Model – from strict categories to satisfaction and dissatisfaction potential	7
Top-management environmental support and environmental performance: a moderated-mediation role of supplier environmental management and adaptability	7
Service quality, perceived price fairness, and users’ continuous usage intentions regarding shared bike service	7
A meta-analytic investigation of lean practices and their impact on organisational performance	7
Lean daily management in healthcare: origins, practices, and associations with lean leadership and lean sustainability	7
Exploring student perceptions of teaching effectiveness factors in higher education	7
The business excellence models and business strategy	7
RETRACTED ARTICLE: Interpretive model of enablers of Data-Driven Sustainable Quality Management practice in manufacturing industries: ISM approach	6
A methodology for assessing the main difficulties faced by SMEs in implementing ISO 9001:2015 requirements	6
Manufacturing quality assessment in the industry 4.0 era: a review	6
Customer loyalty through augmented reality apps: quality attributes, market differences, and trust as a mediator	6
Dual quality of products in Europe: a serious problem or a marketing opportunity?	6
Effect of top management team attention to digital transformation on innovation activities	6
Closing the supply chain loop: enablers, strategies, and outcomes of blockchain implementation in reverse logistics	6
Corporate social responsibility performance index model from stakeholder's perspective: case of an industrial company	6
Statement of Retraction: Interpretive model of enablers of Data-Driven Sustainable Quality Management practice in manufacturing industries: ISM approach	6
The integration of Industry 4.0 and Lean Management: a systematic review and constituting elements perspective	6
The influence of CSR on firm performance: the moderating roles of individualism and long-term orientation	5
Institutions threshold effect in the corporate social responsibility-corporate performance relationship: a PSTR approach	5
Optimising ESG-enhanced performance: a literature review of lean, six sigma, and other continuous improvement methodologies	5
Dual quality and limits to international adaptation of product quality: development of a conceptual framework and research agenda	5
Open Total Quality Management in the Circular Economy age: a social enterprise perspective through the case of Patagonia	5
Quantitative analysis of the publication trends in four decades of SERVQUAL research: a bibliometric approach	5
The joint effect of quality management and corporate social responsibility on financial performance	5
Analysing 20 years of the TQM&BE journal: a bibliometric approach	5
An evaluation of Lean deployment in Irish micro-enterprises	5
The characteristics of nonprofit performance measurement systems	5
What determines patient loyalty in health services? An analysis to assist service quality management	5
The role of dynamic capabilities for resilience in pursuing business continuity: an empirical study	5
Does information and communication technology affect bank stability efficiency? Evidence from Vietnam	5
Lean production, information and communication technologies and operational performance	5
The nexus between female CEOs, government subsidies and green innovation: probing board diversity dynamics	5
Assessing turnover intention and the moderation of inclusive leadership: training and educational implications	5
The internalisation of integrated management systems as a key for sustainable companies: empirical evidence	5
A bibliometric review of information technology, artificial intelligence, and blockchain on auditing	5
Open quality in the digitalization era: concept, principles, and implementation framework	4
Does emotion affect distance learning students’ satisfaction during the COVID-19 lockdown?	4
Benefits, challenges, critical success factors and motivations of Quality 4.0 – A qualitative global study	4
Critical thinking, dynamic capabilities, and project performance: empirical evidence in the continuous improvement project domain	4
Customers’ intentions to use mobile payment service: a comparative study of payment system types	4
A study on the action mechanism of digital transformation on the output quality of technological innovation	4
The impact of digital technologies on the achievement of the Sustainable Development Goals: evidence from the agri-food sector	4
Environmental regulations, finance, and firm environmental investments: an empirical exploration	4
Measuring creativity: role of service quality management, knowledge sharing and social interaction	4
The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry	3
Quality 4.0 practices toward sustainable excellence in the manufacturing sector	3
Assessing recommendation on a combination analysis of SERVPERF (or SERVQUAL) and IPA	3
Mediating effect of organisational learning and moderating role of organisational culture on the relationship between total quality management and innovation among manufacturing companies in Nigeria	3
How to develop standardized work for business processes in the transactional office environment	3
The impact of government policies on place branding performance: evidence from China	3
The green factor: how ESG performance enhances accounting information quality in China's listed companies	3
Green management promotes long-term business competitive advantage through the resource-based view	3
Remote kaizen events: a response to COVID-19 and the new normal	3
Assessment of six alternative models of service quality	3
A bibliometric study of lean supply chain management research: 1996–2020	3
A review of quality 4.0: definitions, features, technologies, applications, and challenges	3