OOIR: Observatory of International Research

Papers

(The median citation count of Total Quality Management & Business Excellence is 3. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-11-01 to 2025-11-01.)

Article	Citations
Multiplicative versus additive models in measuring service quality	83
Decoding task uncertainty: moderating effects on participative budgeting and budgetary slack dynamics	73
TQM through the integration of blockchain with ISO 9001:2015 standard based quality management system	55
The impact of quality management systems on financial performance under crisis conditions: evidence from SMEs	46
Online reviews analysis in product defects and customer requirements via two-stage model	44
Application of Taguchi design of experiments in the food industry: a systematic literature review	39
A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation	36
Sharing economy platforms as mainstream: balancing pro-social and economic tensions	32
A psychometric data science approach to study latent variables: a case of class quality and student satisfaction	31
The recruit requirements of recent graduates: approaching the existing mismatch	29
TQM practices and their impact on organisational performance: the case of India’s deming-award industries	26
Manipulating customer loyalty measurement: influence of suggestive design elements on the net promoter score	26
Green Karma – promoting environmental initiatives by adapting and using QFD as a proactive tool	26
Lean and corporate social responsibility: a systematic literature review	25
Operational excellence, organizational culture, and agility: bridging the gap between quality and adaptability	24
A century of research on complaints: longitudinal bibliometric analysis of WoS (1900–2019)	24
Environmental, social, and governance ratings and corporate financial performance: evidence from emerging economies	22
Role of brand heritage in local and franchise restaurant service	22
Mentoring for effective human-AI collaboration: an integrated theoretical framework	22
Critical success factors for operational excellence initiatives in manufacturing: a meta-analysis	21
Quality 4.0 and its contributions to macro-quality	20
How can a quantitative analysis of Kano’s model be improved further for better understanding of customer needs?	20
The impact of COVID-19 on the service business industry: insights from a bibliometric review	20
Exploring the impact of supply chain strategic alliances on innovation performance: evidence from China’s A-share market	20
Leadership for quality 4.0: development and validation of a multidimensional measure	20

Indicators for TQM 4.0 model: Delphi Method and Analytic Hierarchy Process (AHP) analysis	19
ISO 9001:2015: the view from the conformity assessment community	18
Smart factory technologies and their transformative implications: a Blavaan and Bayesian SEM	18
Quality of an experience good: the interaction of price and advertising as a determining factor	18
Total Quality Management & Business Excellence: a 33-year overview using bibliometric and content analysis	18
Leveraging enterprise social media for total quality management: the impact of affordances on employee digital performance	17
Labour productivity and firm performance: evidence from certified firms from the EFQM excellence model	16
Product quality tracking based on digital Voice-of-Customers	16
Beyond the lean manager	16
Executives’ green cognition and corporate green innovation: evidence from China	16
Understanding food safety and consumer perception: a mixed-method approach	16
Integration of TQM and Circular Economy practices in supply chain: insights from industry perspective	15
Achieving business excellence through sustainable supply chain management	15
Capturing the voice of the customer: focus groups versus netnography?	15
The survival of startups in Thailand during the COVID-19 pandemic: organization resources and competitive advantage	15
Sustainable Lean Six Sigma project selection in manufacturing environments using best-worst method	14
Modeling social capital, training transfer, and occupational commitment: moderation of learning value of the job	14
The effect of academic top executives on corporate social responsibility: potential motivation and its outcomes	13
What does the audience care? The effects of travel vlog information quality on travel intention	13
Livestreaming commerce service quality measurement and its effect on swift guanxi , trust, and repurchase intention	13
Research on the impact of consumer forgiveness on consumer continuous trust	13
How to prevent ruining new product development projects with suppliers? A failure factors’ perspective	13
How does a parent’s knowledge influence the knowledge bridging of joint ventures?	13
Assessing the relationship between digital transformation and sustainable business excellence in a turbulent scenario	13
Corporate ESG performance and artificial intelligence adoption: mediating role based on financing constraints	13
An integrated SEM-ANN approach for predicting QMS achievements in Industry 4.0	13
Exploring emotional regulation and team politics in teams: team learning and educational practices	12
Operational excellence methodologies in the energy sector: A systematic literature review	12
A performance readiness assessment model for product–service system transition to mitigate implementation risks	12
Leadership for quality: a systematic review and future directions	12
B Corp certification: true commitment or interest?	12
Development of a conceptual model integrating management systems and the Shingo Model towards operational excellence	11
Optimal remanufacturing strategies for original equipment manufacturers: partner and mode selection	11
Unveiling the status of TQM-performance link in the private, public, and third sectors: a systematic review	11
Total Quality Management, organizational agility and service quality: addressing the needs for small and medium enterprises (SMEs)	11
Importance and effectiveness of digitalization for performance improvement in the food industry	11
How does tolerance culture affect organizational agility? The moderating effect of top management team diversity	11
Clustering abstracts from the literature on Quality Management (1980–2020)	11
How do formalization, centralization and integration impact dynamic knowledge-based capability?	11
The impact of economic exchange, social exchange, mutual interest, and self-interest on franchisees’ behaviour	11
The service concept – a missing link in lean for services	10
Lean manufacturing and human resources: a systematic literature review on future research suggestions	10
Multilevel antecedents of individual social capital and its effect on task performance	10
Investigating the relationship between KM implementation capability and TQM: a Greek public sector case study	10
A systematic review of theoretical, methodological, contextual, and content-related foundations of customer delight research	10
Challenges and hotspots in food supply chain quality management practices	10
A new model to evaluate the success of electronic customer relationship management systems in industrial marketing: the mediating role of customer feedback management	9
A meta-analytic investigation of lean practices and their impact on organisational performance	9
Tracing evolution of EFQM and its relationship with Industry 4.0	9
Why are research and practice on operational excellence still far apart? Ecological knowledge management view	9

Re-patronage on chain stores: mediating and moderating role of customer engagement and experiential value	9
Prioritization of the strategies of industry 4.0 in the Indian Healthcare Industry	9
Lean readiness of organizations – A systematic scientometric review	9
Visualizing socially responsible investment (SRI) trends across Asian countries: a bibliometric and network analysis	9
The moderating effects of collective pay for performance on the total quality management-labour productivity relationship	9
Integrating ISO 9001 and Industry 4.0. An implementation guideline and PDCA model for manufacturing sector	9
The nexus of market pressure, digital-mindset, co-opetition intensity and analytics in the supply chain context	8
Select a winning Lean Six Sigma 4.0 project: Best Worst Method based decision making approach	8
Lean Six Sigma and Industry 4.0 implementation framework for operational excellence: a case study	8
Visualising the quality and the evolution of transactional and transformation leadership research: a 16-year bibliometric review	7
Investigation into the use of is/is-not for writing problem descriptions for root cause analysis	7
Top-management environmental support and environmental performance: a moderated-mediation role of supplier environmental management and adaptability	7
Requirements classification in Kano Model – from strict categories to satisfaction and dissatisfaction potential	7
Excellence models beyond total quality management: inception, thematic structure and forthcoming paths	7
Exploring student perceptions of teaching effectiveness factors in higher education	7
RETRACTED ARTICLE: Interpretive model of enablers of Data-Driven Sustainable Quality Management practice in manufacturing industries: ISM approach	7
Customer-driven innovation: examining the nexus of trust, IT, knowledge absorption, and involvement in NPD success	7
Lean daily management in healthcare: origins, practices, and associations with lean leadership and lean sustainability	7
Service quality, perceived price fairness, and users’ continuous usage intentions regarding shared bike service	7
Effect of top management team attention to digital transformation on innovation activities	6
Dual quality and limits to international adaptation of product quality: development of a conceptual framework and research agenda	6
A methodology for assessing the main difficulties faced by SMEs in implementing ISO 9001:2015 requirements	6
Closing the supply chain loop: enablers, strategies, and outcomes of blockchain implementation in reverse logistics	6
The integration of Industry 4.0 and Lean Management: a systematic review and constituting elements perspective	6
The role of dynamic capabilities for resilience in pursuing business continuity: an empirical study	6
The business excellence models and business strategy	6
Manufacturing quality assessment in the industry 4.0 era: a review	6
Open Total Quality Management in the Circular Economy age: a social enterprise perspective through the case of Patagonia	6
Customer loyalty through augmented reality apps: quality attributes, market differences, and trust as a mediator	6
Statement of Retraction: Interpretive model of enablers of Data-Driven Sustainable Quality Management practice in manufacturing industries: ISM approach	6
The internalisation of integrated management systems as a key for sustainable companies: empirical evidence	5
Institutions threshold effect in the corporate social responsibility-corporate performance relationship: a PSTR approach	5
The influence of CSR on firm performance: the moderating roles of individualism and long-term orientation	5
Assessing the Influence of ESG Risk on Asset Quality: Insights from Indonesia's Banking Industry	5
A bibliometric review of information technology, artificial intelligence, and blockchain on auditing	5
Does information and communication technology affect bank stability efficiency? Evidence from Vietnam	5
How and when social cyberloafing affect employees’ job satisfaction: an empirical study in China	5
Quantitative analysis of the publication trends in four decades of SERVQUAL research: a bibliometric approach	5
The joint effect of quality management and corporate social responsibility on financial performance	5
Analysing 20 years of the TQM&BE journal: a bibliometric approach	5
Assessing recommendation on a combination analysis of SERVPERF (or SERVQUAL) and IPA	4
Critical thinking, dynamic capabilities, and project performance: empirical evidence in the continuous improvement project domain	4
Open quality in the digitalization era: concept, principles, and implementation framework	4
Does emotion affect distance learning students’ satisfaction during the COVID-19 lockdown?	4
The impact of digital technologies on the achievement of the Sustainable Development Goals: evidence from the agri-food sector	4
Optimising ESG-enhanced performance: a literature review of lean, six sigma, and other continuous improvement methodologies	4
The nexus between female CEOs, government subsidies and green innovation: probing board diversity dynamics	4
An evaluation of Lean deployment in Irish micro-enterprises	4
Remote kaizen events: a response to COVID-19 and the new normal	4
Lean production, information and communication technologies and operational performance	4
Customers’ intentions to use mobile payment service: a comparative study of payment system types	4
Making the most of multi-site quality management systems: motivational drivers and perceived proximity to headquarters	4
How to develop standardized work for business processes in the transactional office environment	4
A new model of the impact of quality management principles on return on equity	3
Quality 4.0 practices toward sustainable excellence in the manufacturing sector	3
Benefits, challenges, critical success factors and motivations of Quality 4.0 – A qualitative global study	3
Assessment of six alternative models of service quality	3
Influence of cross-ownership, CEO power, and green innovation on corporate reputation: a moderated mediation framework	3
Total quality management and lean six sigma impact on supply chain research field: systematic analysis	3
Green management promotes long-term business competitive advantage through the resource-based view	3
A study on the action mechanism of digital transformation on the output quality of technological innovation	3
The green factor: how ESG performance enhances accounting information quality in China's listed companies	3
Mediating effect of organisational learning and moderating role of organisational culture on the relationship between total quality management and innovation among manufacturing companies in Nigeria	3
ISO 9001 maintenance, decertification and recertification: a systematic literature review	3
The impact of government policies on place branding performance: evidence from China	3
The impact of supplier integration on green innovation: the moderating role of regulatory factors	3
The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry	3
Measuring creativity: role of service quality management, knowledge sharing and social interaction	3
A bibliometric study of lean supply chain management research: 1996–2020	3
Environmental regulations, finance, and firm environmental investments: an empirical exploration	3
The microfoundations of lean leadership: Monozukuri, Hitozukuri, Kotozukuri	3