OOIR: Observatory of International Research

Papers

(The median citation count of Total Quality Management & Business Excellence is 2. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-04-01 to 2025-04-01.)

Article	Citations
Multiplicative versus additive models in measuring service quality	90
Customer loyalty through augmented reality apps: quality attributes, market differences, and trust as a mediator	75
The mediating effect of affective commitment to change in the readiness for change – TQM relationship	71
A maturity model for assessing Digital Green Lean leadership and culture implementation in manufacturing companies	54
A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation	47
Green credit policy and corporate green innovation: do banker directors matter?	31
Topic analysis of studies on total quality management and business excellence: an update on research from 2010 to 2019	31
The impact of government policies on place branding performance: evidence from China	29
A GPT-Aided literature review process for total quality management and business excellence (2020-2023)	25
Decoding task uncertainty: moderating effects on participative budgeting and budgetary slack dynamics	25
The role of organisational culture in total quality management adoption and cost of quality	25
Corporate social responsibility performance index model from stakeholder's perspective: case of an industrial company	24
Mediating effect of organisational learning and moderating role of organisational culture on the relationship between total quality management and innovation among manufacturing companies in Nigeria	22
Making digitalization work: unveiling digitalization's implications on psycho-social risks at work	22
Reviewing the global economic impacts and mitigating measures of COVID-19	20
Online reviews analysis in product defects and customer requirements via two-stage model	20
TQM through the integration of blockchain with ISO 9001:2015 standard based quality management system	20
Leadership for quality: a systematic review and future directions	17
The impact of quality management systems on financial performance under crisis conditions: evidence from SMEs	17
The green factor: how ESG performance enhances accounting information quality in China's listed companies	17
Livestreaming commerce service quality measurement and its effect on swift guanxi , trust, and repurchase intention	17
The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry	16
Multiple intelligences and job performance: the moderating role of learning goal oriented training	16
Understanding the formation process of negative customer engagement behaviours: a quantitative and qualitative interpretation	16
RETRACTED ARTICLE: Interpretive model of enablers of Data-Driven Sustainable Quality Management practice in manufacturing industries: ISM approach	16

The business excellence models and business strategy	15
The mediating role of organizational excellence between quality management practices and sustainable performance	15
Assessment of six alternative models of service quality	15
A review of quality 4.0: definitions, features, technologies, applications, and challenges	14
A bibliometric study of lean supply chain management research: 1996–2020	13
Dual quality of products in Europe: a serious problem or a marketing opportunity?	13
Investigating the strategic interaction between QMS, organisational agility and innovative performance	13
Application of Taguchi design of experiments in the food industry: a systematic literature review	13
Sharing economy platforms as mainstream: balancing pro-social and economic tensions	12
How do formalization, centralization and integration impact dynamic knowledge-based capability?	12
Development of Sustainable Lean Patient Value in Healthcare: A Long-Term Condition Context	12
Operational excellence methodologies in the energy sector: A systematic literature review	12
Quality 4.0 social and strategic readiness factors: sufficient and Necessary Condition Analysis	12
Development of a conceptual model integrating management systems and the Shingo Model towards operational excellence	12
Exploring perceived value's impact on attitudes in autonomous public transportation services: a multi-dimensional approach	11
Sources of information on sustainable innovation: a citation-based systematic literature review and content analysis	11
TQM practices and their impact on organisational performance: the case of India’s deming-award industries	11
Optimal remanufacturing strategies for original equipment manufacturers: partner and mode selection	11
Do diverse board structures affect intellectual capital? Transitional economic evidence	10
Strategic conceptualization and operationalization of digital orientation to support organizational TQM performance	10
Unleashing the potential of internal audits: a review and research agenda	10
Management systems standards and shareholder wealth: unveiling the role of multiple certifications	10
The microfoundations of lean leadership: Monozukuri, Hitozukuri, Kotozukuri	9
Integrated management systems and sustainability – a review on their relationships	9
Relating the strategic role of technology orientation in organizational TQM performance	9
A methodology for assessing the main difficulties faced by SMEs in implementing ISO 9001:2015 requirements	9
A comprehensive analysis of service quality: a systematic literature review	9
Effect of top management team attention to digital transformation on innovation activities	9
Clustering abstracts from the literature on Quality Management (1980–2020)	9
Unveiling the status of TQM-performance link in the private, public, and third sectors: a systematic review	9
The recruit requirements of recent graduates: approaching the existing mismatch	8
A new model of the impact of quality management principles on return on equity	8
Exploring emotional regulation and team politics in teams: team learning and educational practices	8
A psychometric data science approach to study latent variables: a case of class quality and student satisfaction	8
Statement of Retraction: Interpretive model of enablers of Data-Driven Sustainable Quality Management practice in manufacturing industries: ISM approach	8
China quality award and the market value of the firm	7
Manufacturing quality assessment in the industry 4.0 era: a review	7
Total quality management and lean six sigma impact on supply chain research field: systematic analysis	7
Total Quality Management, organizational agility and service quality: addressing the needs for small and medium enterprises (SMEs)	7
Quality assurance in supply chains during the COVID-19 pandemic: empirical evidence on organisational resilience of conformity assessment bodies	7
ISO 9001 maintenance, decertification and recertification: a systematic literature review	7
The EFQM 2020 model. A theoretical and critical review	7
The integration of Industry 4.0 and Lean Management: a systematic review and constituting elements perspective	7
Adopting quality management practices in the industry 4.0 era: an investigation into the challenges	7
Extreme institutional complexity and corporate combative strategy	7
Green Karma – promoting environmental initiatives by adapting and using QFD as a proactive tool	7
The application of operational excellence methodologies in logistics: a systematic review and directions for future research	7
The impacts of relational benefits on the behavior of customers in online community-based group buying	7
Boardroom gender diversity and firm performance: from the lens of voluntary regulations, “tokenism” and “critical mass”	6
The impact of Lean Six Sigma practices on supply chain resilience during COVID 19 disruption: a conceptual framework	6

A century of research on complaints: longitudinal bibliometric analysis of WoS (1900–2019)	6
How Industry 4.0, artificial intelligence and augmented reality can boost Digital Lean Six Sigma	6
Quality and asset management: conceptual compatibility towards sustainable infrastructures management	6
Why won’t you leave the process alone? Exploring emotional, motivational and cognitive mechanisms triggering tampering	6
The effect of brand loyalty and loss aversion on competitive trade-in strategies	6
Corporate sustainability practices: a new perspective of linking board with firm performance	6
The service concept – a missing link in lean for services	6
Process quality indices: new metrics for process quality capability with zero-loss baseline	6
Lean-sustainability assessment framework development: evidence from the construction industry	6
How can a quantitative analysis of Kano’s model be improved further for better understanding of customer needs?	5
A new holistic definition of TQM towards sustainability	5
Open Total Quality Management in the Circular Economy age: a social enterprise perspective through the case of Patagonia	5
ISOTRIZ: an approach to support SMEs in implementing ISO 9001:2015 using the TRIZ methodology	5
Investigating the relationship between KM implementation capability and TQM: a Greek public sector case study	5
Indicators for TQM 4.0 model: Delphi Method and Analytic Hierarchy Process (AHP) analysis	5
Leadership for quality 4.0: development and validation of a multidimensional measure	5
Quantitative analysis of the publication trends in four decades of SERVQUAL research: a bibliometric approach	5
Dual quality and limits to international adaptation of product quality: development of a conceptual framework and research agenda	5
What determines patient loyalty in health services? An analysis to assist service quality management	5
The impact of COVID-19 on the service business industry: insights from a bibliometric review	5
Management innovation and firm innovation performance: a moderated moderation effects of absorptive capacity and environmental dynamism	5
The internalisation of integrated management systems as a key for sustainable companies: empirical evidence	5
How does tolerance culture affect organizational agility? The moderating effect of top management team diversity	5
The characteristics of nonprofit performance measurement systems	5
Listen to the other side: impact of supply chain integration practices on value chain performance of pineapple firms in Ghana	5
Total Quality Management & Business Excellence: a 33-year overview using bibliometric and content analysis	5
An investigation of the global awareness of business excellence and best practices in promoting the use of business excellence	4
Beyond cash: a user-centric approach to mobile payment growth, service failure tolerance and continuance intention	4
Correction	4
Role of brand heritage in local and franchise restaurant service	4
Regional variations in digital transformation: the impact of industry 5.0 on business quality performance	4
Theory and practice of customer-related improvements: a systematic literature review	4
Assessing turnover intention and the moderation of inclusive leadership: training and educational implications	4
Customer satisfaction – dilemma of comparing multiple scale scores	4
Lean and corporate social responsibility: a systematic literature review	4
Understanding the importance of the concept of the four quality paradigms (CFQP) in TQM and business excellence: a reaction to Sánchez-Franco et al. (2023) and Silvestri et al. (2024)	4
Breaking up with your bank: the role of competitors’ effective advertising in customer switching intention	3
Does culture matter for the EFQM model application?	3
A bibliometric review of information technology, artificial intelligence, and blockchain on auditing	3
Exploring the impact of supply chain strategic alliances on innovation performance: evidence from China’s A-share market	3
Evidences about ISO 9001:2015 and ISO 9004:2018 implementation in different-size organisations	3
Manipulating customer loyalty measurement: influence of suggestive design elements on the net promoter score	3
Analysis of the propensity to implement the Shingo and the EFQM Models in Portuguese organisations	3
The impact of economic exchange, social exchange, mutual interest, and self-interest on franchisees’ behaviour	3
Healthcare 4.0 digital technologies impact on quality of care: a systematic literature review	3
Valuation of customers’ service quality, affective, sensory experience and entertainment to behavioral intention	3
Metrics and trends: a bibliometric approach to software reliability growth models	3
A systematic review of theoretical, methodological, contextual, and content-related foundations of customer delight research	3
The role of dynamic capabilities for resilience in pursuing business continuity: an empirical study	3
The linkages between alternative models measuring service quality	2
Labour productivity and firm performance: evidence from certified firms from the EFQM excellence model	2
Do CEO’s early-life marketisation experiences affect corporate social responsibility?	2
The study of firm productivity with green credit policies: evidence from Chinese industrial firms	2
Critical success factors for operational excellence initiatives in manufacturing: a meta-analysis	2
Lean manufacturing and human resources: a systematic literature review on future research suggestions	2
Aligning corporate social responsibility practices with the environmental performance management systems: a critical review of the relevant literature	2
Institutions threshold effect in the corporate social responsibility-corporate performance relationship: a PSTR approach	2
An integrative framework for supply chain rating: from financial-based to ESG-based rating models	2
Executives’ green cognition and corporate green innovation: evidence from China	2
Optimising ESG-enhanced performance: a literature review of lean, six sigma, and other continuous improvement methodologies	2
The role of marketing analytics in the ethical consumption of online consumers	2
Operational excellence, organizational culture, and agility: bridging the gap between quality and adaptability	2
An evaluation of Lean deployment in Irish micro-enterprises	2
Human factors involved in lean management: a systematic literature review	2
Exploring quick commerce service experience: a moderated mediated investigation using SEM and fsQCA	2
Development of a Kaizen series model: abducting a blend of participatory formats to enhance the development of process improvement practices	2
Quality of an experience good: the interaction of price and advertising as a determining factor	2
Diversity of collectivist value and innovative trait in teams: team learning and training implications	2
Integrating ISO 9001 and Industry 4.0. An implementation guideline and PDCA model for manufacturing sector	2
Total quality management and corporate social responsibility: a systematic review of the literature and implications of the COVID-19 pandemics	2
ISO 9001:2015: the view from the conformity assessment community	2