OOIR: Observatory of International Research

Papers

(The median citation count of Total Quality Management & Business Excellence is 3. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-01-01 to 2026-01-01.)

Article	Citations
Decoding task uncertainty: moderating effects on participative budgeting and budgetary slack dynamics	89
Online reviews analysis in product defects and customer requirements via two-stage model	81
A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation	59
TQM through the integration of blockchain with ISO 9001:2015 standard based quality management system	51
Multiplicative versus additive models in measuring service quality	44
Application of Taguchi design of experiments in the food industry: a systematic literature review	41
The recruit requirements of recent graduates: approaching the existing mismatch	38
TQM practices and their impact on organisational performance: the case of India’s deming-award industries	38
Sharing economy platforms as mainstream: balancing pro-social and economic tensions	32
Manipulating customer loyalty measurement: influence of suggestive design elements on the net promoter score	31
A century of research on complaints: longitudinal bibliometric analysis of WoS (1900–2019)	30
Mentoring for effective human-AI collaboration: an integrated theoretical framework	29
The impact of COVID-19 on the service business industry: insights from a bibliometric review	28
Environmental, social, and governance ratings and corporate financial performance: evidence from emerging economies	28
Lean and corporate social responsibility: a systematic literature review	27
Role of brand heritage in local and franchise restaurant service	25
Quality 4.0 and its contributions to macro-quality	24
Total Quality Management & Business Excellence: a 33-year overview using bibliometric and content analysis	24
Indicators for TQM 4.0 model: Delphi Method and Analytic Hierarchy Process (AHP) analysis	22
Leadership for quality 4.0: development and validation of a multidimensional measure	22
Exploring the impact of supply chain strategic alliances on innovation performance: evidence from China’s A-share market	22
Operational excellence, organizational culture, and agility: bridging the gap between quality and adaptability	21
Smart factory technologies and their transformative implications: a Blavaan and Bayesian SEM	19
Critical success factors for operational excellence initiatives in manufacturing: a meta-analysis	19
Quality of an experience good: the interaction of price and advertising as a determining factor	19

Labour productivity and firm performance: evidence from certified firms from the EFQM excellence model	18
Sustainable Lean Six Sigma project selection in manufacturing environments using best-worst method	18
ISO 9001:2015: the view from the conformity assessment community	18
Leveraging enterprise social media for total quality management: the impact of affordances on employee digital performance	18
Understanding food safety and consumer perception: a mixed-method approach	18
Product quality tracking based on digital Voice-of-Customers	18
Executives’ green cognition and corporate green innovation: evidence from China	18
Achieving business excellence through sustainable supply chain management	17
Capturing the voice of the customer: focus groups versus netnography?	17
The survival of startups in Thailand during the COVID-19 pandemic: organization resources and competitive advantage	16
Modeling social capital, training transfer, and occupational commitment: moderation of learning value of the job	16
Beyond the lean manager	16
The effect of academic top executives on corporate social responsibility: potential motivation and its outcomes	15
Integration of TQM and Circular Economy practices in supply chain: insights from industry perspective	15
Assessing the relationship between digital transformation and sustainable business excellence in a turbulent scenario	15
What does the audience care? The effects of travel vlog information quality on travel intention	15
Cognitive flexibility and individual entrepreneurial orientation from networks to SME success	15
True beauty lies in authenticity: unveiling the hidden force behind brand loyalty in luxury cosmetics	14
Livestreaming commerce service quality measurement and its effect on swift guanxi , trust, and repurchase intention	14
Corporate ESG performance and artificial intelligence adoption: mediating role based on financing constraints	14
How does a parent’s knowledge influence the knowledge bridging of joint ventures?	14
Research on the impact of consumer forgiveness on consumer continuous trust	14
How to prevent ruining new product development projects with suppliers? A failure factors’ perspective	14
Operational excellence methodologies in the energy sector: A systematic literature review	13
Exploring emotional regulation and team politics in teams: team learning and educational practices	13
Optimal remanufacturing strategies for original equipment manufacturers: partner and mode selection	13
Importance and effectiveness of digitalization for performance improvement in the food industry	13
Total Quality Management, organizational agility and service quality: addressing the needs for small and medium enterprises (SMEs)	13
A performance readiness assessment model for product–service system transition to mitigate implementation risks	13
Leadership for quality: a systematic review and future directions	13
Unveiling the status of TQM-performance link in the private, public, and third sectors: a systematic review	13
Clustering abstracts from the literature on Quality Management (1980–2020)	13
How do formalization, centralization and integration impact dynamic knowledge-based capability?	12
The impact of economic exchange, social exchange, mutual interest, and self-interest on franchisees’ behaviour	12
B Corp certification: true commitment or interest?	12
Development of a conceptual model integrating management systems and the Shingo Model towards operational excellence	12
Investigating the relationship between KM implementation capability and TQM: a Greek public sector case study	12
The service concept – a missing link in lean for services	11
A systematic review of theoretical, methodological, contextual, and content-related foundations of customer delight research	11
Lean readiness of organizations – A systematic scientometric review	11
How does tolerance culture affect organizational agility? The moderating effect of top management team diversity	11
Integrating ISO 9001 and Industry 4.0. An implementation guideline and PDCA model for manufacturing sector	11
Challenges and hotspots in food supply chain quality management practices	11
Multilevel antecedents of individual social capital and its effect on task performance	11
Lean manufacturing and human resources: a systematic literature review on future research suggestions	11
Visualizing socially responsible investment (SRI) trends across Asian countries: a bibliometric and network analysis	10
The moderating effects of collective pay for performance on the total quality management-labour productivity relationship	10
Why are research and practice on operational excellence still far apart? Ecological knowledge management view	10
A new model to evaluate the success of electronic customer relationship management systems in industrial marketing: the mediating role of customer feedback management	9
Lean Six Sigma and Industry 4.0 implementation framework for operational excellence: a case study	9

Select a winning Lean Six Sigma 4.0 project: Best Worst Method based decision making approach	9
Re-patronage on chain stores: mediating and moderating role of customer engagement and experiential value	9
Excellence models beyond total quality management: inception, thematic structure and forthcoming paths	9
The nexus of market pressure, digital-mindset, co-opetition intensity and analytics in the supply chain context	9
Prioritization of the strategies of industry 4.0 in the Indian Healthcare Industry	9
Service quality, perceived price fairness, and users’ continuous usage intentions regarding shared bike service	9
Top-management environmental support and environmental performance: a moderated-mediation role of supplier environmental management and adaptability	8
Investigation into the use of is/is-not for writing problem descriptions for root cause analysis	8
Requirements classification in Kano Model – from strict categories to satisfaction and dissatisfaction potential	8
Exploring student perceptions of teaching effectiveness factors in higher education	8
Visualising the quality and the evolution of transactional and transformation leadership research: a 16-year bibliometric review	7
Customer-driven innovation: examining the nexus of trust, IT, knowledge absorption, and involvement in NPD success	7
The business excellence models and business strategy	7
RETRACTED ARTICLE: Interpretive model of enablers of Data-Driven Sustainable Quality Management practice in manufacturing industries: ISM approach	7
Lean daily management in healthcare: origins, practices, and associations with lean leadership and lean sustainability	7
Customer loyalty through augmented reality apps: quality attributes, market differences, and trust as a mediator	6
Manufacturing quality assessment in the industry 4.0 era: a review	6
Quantitative analysis of the publication trends in four decades of SERVQUAL research: a bibliometric approach	6
Open Total Quality Management in the Circular Economy age: a social enterprise perspective through the case of Patagonia	6
Statement of Retraction: Interpretive model of enablers of Data-Driven Sustainable Quality Management practice in manufacturing industries: ISM approach	6
The integration of Industry 4.0 and Lean Management: a systematic review and constituting elements perspective	6
Assessing the Influence of ESG Risk on Asset Quality: Insights from Indonesia's Banking Industry	6
Dual quality and limits to international adaptation of product quality: development of a conceptual framework and research agenda	6
Effect of top management team attention to digital transformation on innovation activities	6
Closing the supply chain loop: enablers, strategies, and outcomes of blockchain implementation in reverse logistics	6
Demystifying the drivers of algorithm aversion: a fuzzy AHP perspective	6
The internalisation of integrated management systems as a key for sustainable companies: empirical evidence	6
Does information and communication technology affect bank stability efficiency? Evidence from Vietnam	5
Customers’ intentions to use mobile payment service: a comparative study of payment system types	5
Institutions threshold effect in the corporate social responsibility-corporate performance relationship: a PSTR approach	5
The influence of CSR on firm performance: the moderating roles of individualism and long-term orientation	5
An evaluation of Lean deployment in Irish micro-enterprises	5
The joint effect of quality management and corporate social responsibility on financial performance	5
A bibliometric review of information technology, artificial intelligence, and blockchain on auditing	5
Analysing 20 years of the TQM&BE journal: a bibliometric approach	5
How and when social cyberloafing affect employees’ job satisfaction: an empirical study in China	5
Optimising ESG-enhanced performance: a literature review of lean, six sigma, and other continuous improvement methodologies	5
The role of dynamic capabilities for resilience in pursuing business continuity: an empirical study	5
Lean production, information and communication technologies and operational performance	5
Open quality in the digitalization era: concept, principles, and implementation framework	4
Remote kaizen events: a response to COVID-19 and the new normal	4
Environmental regulations, finance, and firm environmental investments: an empirical exploration	4
How to develop standardized work for business processes in the transactional office environment	4
Does emotion affect distance learning students’ satisfaction during the COVID-19 lockdown?	4
The impact of digital technologies on the achievement of the Sustainable Development Goals: evidence from the agri-food sector	4
The nexus between female CEOs, government subsidies and green innovation: probing board diversity dynamics	4
Quality 4.0 practices toward sustainable excellence in the manufacturing sector	4
Critical thinking, dynamic capabilities, and project performance: empirical evidence in the continuous improvement project domain	4
Making the most of multi-site quality management systems: motivational drivers and perceived proximity to headquarters	4
Measuring creativity: role of service quality management, knowledge sharing and social interaction	4
A study on the action mechanism of digital transformation on the output quality of technological innovation	4
Do diverse board structures affect intellectual capital? Transitional economic evidence	3
ISO 9001 maintenance, decertification and recertification: a systematic literature review	3
Employee suggestions and continuous improvement: a moderated mediation model of centralization of authority and small-group problem-solving	3
Adopting quality management practices in the industry 4.0 era: an investigation into the challenges	3
The microfoundations of lean leadership: Monozukuri, Hitozukuri, Kotozukuri	3
A new model of the impact of quality management principles on return on equity	3
Total quality management and lean six sigma impact on supply chain research field: systematic analysis	3
The green factor: how ESG performance enhances accounting information quality in China's listed companies	3
Benefits, challenges, critical success factors and motivations of Quality 4.0 – A qualitative global study	3
Regional variations in digital transformation: the impact of industry 5.0 on business quality performance	3
Understanding the importance of the concept of the four quality paradigms (CFQP) in TQM and business excellence: a reaction to Sánchez-Franco et al. (2023) and Silvestri et al. (2024)	3
Integrated management systems and sustainability – a review on their relationships	3
The impact of government policies on place branding performance: evidence from China	3
Bright minds or green Façades? Superstar inventors and substantive vs. strategic green innovation	3
Mediating effect of organisational learning and moderating role of organisational culture on the relationship between total quality management and innovation among manufacturing companies in Nigeria	3
Green management promotes long-term business competitive advantage through the resource-based view	3
Strategic conceptualization and operationalization of digital orientation to support organizational TQM performance	3
Why won’t you leave the process alone? Exploring emotional, motivational and cognitive mechanisms triggering tampering	3
Healthcare 4.0 digital technologies impact on quality of care: a systematic literature review	3
Quality assurance in supply chains during the COVID-19 pandemic: empirical evidence on organisational resilience of conformity assessment bodies	3
The impact of supplier integration on green innovation: the moderating role of regulatory factors	3
Influence of cross-ownership, CEO power, and green innovation on corporate reputation: a moderated mediation framework	3
Assessment of six alternative models of service quality	3