Total Quality Management & Business Excellence

Papers
(The TQCC of Total Quality Management & Business Excellence is 8. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-06-01 to 2026-06-01.)
ArticleCitations
Multiplicative versus additive models in measuring service quality74
CRISISQUAL: an integrated framework for assessing service quality in Indian green banking across crisis phases58
Decoding task uncertainty: moderating effects on participative budgeting and budgetary slack dynamics54
Application of Taguchi design of experiments in the food industry: a systematic literature review41
A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation39
Online reviews analysis in product defects and customer requirements via two-stage model35
Sharing economy platforms as mainstream: balancing pro-social and economic tensions33
TQM practices and their impact on organisational performance: the case of India’s deming-award industries32
Correction30
Exploring the impact of supply chain strategic alliances on innovation performance: evidence from China’s A-share market30
Leadership for quality 4.0: development and validation of a multidimensional measure27
Lean and corporate social responsibility: a systematic literature review26
Manipulating customer loyalty measurement: influence of suggestive design elements on the net promoter score26
Quality 4.0 and its contributions to macro-quality26
Critical success factors for operational excellence initiatives in manufacturing: a meta-analysis24
Total Quality Management & Business Excellence: a 33-year overview using bibliometric and content analysis24
Environmental, social, and governance ratings and corporate financial performance: evidence from emerging economies24
Mentoring for effective human-AI collaboration: an integrated theoretical framework24
Operational excellence, organizational culture, and agility: bridging the gap between quality and adaptability23
Role of brand heritage in local and franchise restaurant service22
Quality of an experience good: the interaction of price and advertising as a determining factor22
Smart factory technologies and their transformative implications: a Blavaan and Bayesian SEM21
Leveraging enterprise social media for total quality management: the impact of affordances on employee digital performance20
Product quality tracking based on digital Voice-of-Customers20
Executives’ green cognition and corporate green innovation: evidence from China19
Understanding food safety and consumer perception: a mixed-method approach19
Achieving business excellence through sustainable supply chain management18
Cognitive flexibility and individual entrepreneurial orientation from networks to SME success18
Modeling social capital, training transfer, and occupational commitment: moderation of learning value of the job18
Capturing the voice of the customer: focus groups versus netnography?17
Sustainable Lean Six Sigma project selection in manufacturing environments using best-worst method17
The survival of startups in Thailand during the COVID-19 pandemic: organization resources and competitive advantage16
True beauty lies in authenticity: unveiling the hidden force behind brand loyalty in luxury cosmetics16
The effect of academic top executives on corporate social responsibility: potential motivation and its outcomes16
How to prevent ruining new product development projects with suppliers? A failure factors’ perspective16
How does a parent’s knowledge influence the knowledge bridging of joint ventures?16
Corporate ESG performance and artificial intelligence adoption: mediating role based on financing constraints16
Integration of TQM and Circular Economy practices in supply chain: insights from industry perspective16
Research on the impact of consumer forgiveness on consumer continuous trust16
The effect of industry 4.0 and lean management on operational performance improvement: evidence from Italy16
How occupational calling affects service employees’ intent to stay: a moderated-mediation model15
The dual effects of CEO social capital on sustainability: an empirical study of Chinese companies14
What does the audience care? The effects of travel vlog information quality on travel intention14
Optimal remanufacturing strategies for original equipment manufacturers: partner and mode selection13
Importance and effectiveness of digitalization for performance improvement in the food industry13
Livestreaming commerce service quality measurement and its effect on swift guanxi , trust, and repurchase intention13
A performance readiness assessment model for product–service system transition to mitigate implementation risks13
Exploring emotional regulation and team politics in teams: team learning and educational practices13
Total Quality Management, organizational agility and service quality: addressing the needs for small and medium enterprises (SMEs)13
Operational excellence methodologies in the energy sector: A systematic literature review13
Leadership for quality: a systematic review and future directions13
B Corp certification: true commitment or interest?12
Clustering abstracts from the literature on Quality Management (1980–2020)11
Unveiling the status of TQM-performance link in the private, public, and third sectors: a systematic review11
The service concept – a missing link in lean for services11
How does tolerance culture affect organizational agility? The moderating effect of top management team diversity10
Investigating the relationship between KM implementation capability and TQM: a Greek public sector case study10
The impact of economic exchange, social exchange, mutual interest, and self-interest on franchisees’ behaviour10
Multilevel antecedents of individual social capital and its effect on task performance10
Why are research and practice on operational excellence still far apart? Ecological knowledge management view9
A systematic review of theoretical, methodological, contextual, and content-related foundations of customer delight research9
Integrating ISO 9001 and Industry 4.0. An implementation guideline and PDCA model for manufacturing sector9
Lean waste diagnosis revisited: from mapping to structuring interdependencies and prioritizing waste drivers9
Challenges and hotspots in food supply chain quality management practices9
How does a critical mass of women in audit committees shape renewable energy practices?8
Prioritization of the strategies of industry 4.0 in the Indian Healthcare Industry8
Visualizing socially responsible investment (SRI) trends across Asian countries: a bibliometric and network analysis8
The moderating effects of collective pay for performance on the total quality management-labour productivity relationship8
Select a winning Lean Six Sigma 4.0 project: Best Worst Method based decision making approach8
Re-patronage on chain stores: mediating and moderating role of customer engagement and experiential value8
Lean readiness of organizations – A systematic scientometric review8
Service quality, perceived price fairness, and users’ continuous usage intentions regarding shared bike service8
The nexus of market pressure, digital-mindset, co-opetition intensity and analytics in the supply chain context8
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