Total Quality Management & Business Excellence

Papers
(The TQCC of Total Quality Management & Business Excellence is 10. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-11-01 to 2025-11-01.)
ArticleCitations
Multiplicative versus additive models in measuring service quality83
Decoding task uncertainty: moderating effects on participative budgeting and budgetary slack dynamics73
TQM through the integration of blockchain with ISO 9001:2015 standard based quality management system55
The impact of quality management systems on financial performance under crisis conditions: evidence from SMEs46
Online reviews analysis in product defects and customer requirements via two-stage model44
Application of Taguchi design of experiments in the food industry: a systematic literature review39
A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation36
Sharing economy platforms as mainstream: balancing pro-social and economic tensions32
A psychometric data science approach to study latent variables: a case of class quality and student satisfaction31
The recruit requirements of recent graduates: approaching the existing mismatch29
Manipulating customer loyalty measurement: influence of suggestive design elements on the net promoter score26
Green Karma – promoting environmental initiatives by adapting and using QFD as a proactive tool26
TQM practices and their impact on organisational performance: the case of India’s deming-award industries26
Lean and corporate social responsibility: a systematic literature review25
Operational excellence, organizational culture, and agility: bridging the gap between quality and adaptability24
A century of research on complaints: longitudinal bibliometric analysis of WoS (1900–2019)24
Role of brand heritage in local and franchise restaurant service22
Mentoring for effective human-AI collaboration: an integrated theoretical framework22
Environmental, social, and governance ratings and corporate financial performance: evidence from emerging economies22
Critical success factors for operational excellence initiatives in manufacturing: a meta-analysis21
Exploring the impact of supply chain strategic alliances on innovation performance: evidence from China’s A-share market20
Leadership for quality 4.0: development and validation of a multidimensional measure20
Quality 4.0 and its contributions to macro-quality20
How can a quantitative analysis of Kano’s model be improved further for better understanding of customer needs?20
The impact of COVID-19 on the service business industry: insights from a bibliometric review20
Indicators for TQM 4.0 model: Delphi Method and Analytic Hierarchy Process (AHP) analysis19
Quality of an experience good: the interaction of price and advertising as a determining factor18
Total Quality Management & Business Excellence: a 33-year overview using bibliometric and content analysis18
ISO 9001:2015: the view from the conformity assessment community18
Smart factory technologies and their transformative implications: a Blavaan and Bayesian SEM18
Leveraging enterprise social media for total quality management: the impact of affordances on employee digital performance17
Product quality tracking based on digital Voice-of-Customers16
Beyond the lean manager16
Executives’ green cognition and corporate green innovation: evidence from China16
Understanding food safety and consumer perception: a mixed-method approach16
Labour productivity and firm performance: evidence from certified firms from the EFQM excellence model16
Capturing the voice of the customer: focus groups versus netnography?15
The survival of startups in Thailand during the COVID-19 pandemic: organization resources and competitive advantage15
Integration of TQM and Circular Economy practices in supply chain: insights from industry perspective15
Achieving business excellence through sustainable supply chain management15
Sustainable Lean Six Sigma project selection in manufacturing environments using best-worst method14
Modeling social capital, training transfer, and occupational commitment: moderation of learning value of the job14
Research on the impact of consumer forgiveness on consumer continuous trust13
How to prevent ruining new product development projects with suppliers? A failure factors’ perspective13
How does a parent’s knowledge influence the knowledge bridging of joint ventures?13
Assessing the relationship between digital transformation and sustainable business excellence in a turbulent scenario13
Corporate ESG performance and artificial intelligence adoption: mediating role based on financing constraints13
An integrated SEM-ANN approach for predicting QMS achievements in Industry 4.013
The effect of academic top executives on corporate social responsibility: potential motivation and its outcomes13
What does the audience care? The effects of travel vlog information quality on travel intention13
Livestreaming commerce service quality measurement and its effect on swift guanxi , trust, and repurchase intention13
Leadership for quality: a systematic review and future directions12
B Corp certification: true commitment or interest?12
Exploring emotional regulation and team politics in teams: team learning and educational practices12
Operational excellence methodologies in the energy sector: A systematic literature review12
A performance readiness assessment model for product–service system transition to mitigate implementation risks12
How does tolerance culture affect organizational agility? The moderating effect of top management team diversity11
Clustering abstracts from the literature on Quality Management (1980–2020)11
How do formalization, centralization and integration impact dynamic knowledge-based capability?11
The impact of economic exchange, social exchange, mutual interest, and self-interest on franchisees’ behaviour11
Development of a conceptual model integrating management systems and the Shingo Model towards operational excellence11
Optimal remanufacturing strategies for original equipment manufacturers: partner and mode selection11
Unveiling the status of TQM-performance link in the private, public, and third sectors: a systematic review11
Total Quality Management, organizational agility and service quality: addressing the needs for small and medium enterprises (SMEs)11
Importance and effectiveness of digitalization for performance improvement in the food industry11
Multilevel antecedents of individual social capital and its effect on task performance10
Investigating the relationship between KM implementation capability and TQM: a Greek public sector case study10
A systematic review of theoretical, methodological, contextual, and content-related foundations of customer delight research10
Challenges and hotspots in food supply chain quality management practices10
The service concept – a missing link in lean for services10
Lean manufacturing and human resources: a systematic literature review on future research suggestions10
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