Total Quality Management & Business Excellence

Papers
(The TQCC of Total Quality Management & Business Excellence is 9. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-05-01 to 2026-05-01.)
ArticleCitations
Decoding task uncertainty: moderating effects on participative budgeting and budgetary slack dynamics72
A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation57
Application of Taguchi design of experiments in the food industry: a systematic literature review51
Multiplicative versus additive models in measuring service quality40
CRISISQUAL: an integrated framework for assessing service quality in Indian green banking across crisis phases39
Online reviews analysis in product defects and customer requirements via two-stage model35
Sharing economy platforms as mainstream: balancing pro-social and economic tensions33
TQM practices and their impact on organisational performance: the case of India’s deming-award industries32
Correction31
Manipulating customer loyalty measurement: influence of suggestive design elements on the net promoter score28
Lean and corporate social responsibility: a systematic literature review27
Environmental, social, and governance ratings and corporate financial performance: evidence from emerging economies26
The impact of COVID-19 on the service business industry: insights from a bibliometric review26
Total Quality Management & Business Excellence: a 33-year overview using bibliometric and content analysis25
Role of brand heritage in local and franchise restaurant service24
Leadership for quality 4.0: development and validation of a multidimensional measure24
Operational excellence, organizational culture, and agility: bridging the gap between quality and adaptability23
Exploring the impact of supply chain strategic alliances on innovation performance: evidence from China’s A-share market23
Mentoring for effective human-AI collaboration: an integrated theoretical framework22
Critical success factors for operational excellence initiatives in manufacturing: a meta-analysis22
Quality 4.0 and its contributions to macro-quality21
Quality of an experience good: the interaction of price and advertising as a determining factor21
ISO 9001:2015: the view from the conformity assessment community20
Smart factory technologies and their transformative implications: a Blavaan and Bayesian SEM19
Leveraging enterprise social media for total quality management: the impact of affordances on employee digital performance19
Product quality tracking based on digital Voice-of-Customers19
Executives’ green cognition and corporate green innovation: evidence from China19
Capturing the voice of the customer: focus groups versus netnography?18
Understanding food safety and consumer perception: a mixed-method approach18
Modeling social capital, training transfer, and occupational commitment: moderation of learning value of the job18
The survival of startups in Thailand during the COVID-19 pandemic: organization resources and competitive advantage17
Cognitive flexibility and individual entrepreneurial orientation from networks to SME success17
Sustainable Lean Six Sigma project selection in manufacturing environments using best-worst method17
Achieving business excellence through sustainable supply chain management16
The effect of academic top executives on corporate social responsibility: potential motivation and its outcomes16
Integration of TQM and Circular Economy practices in supply chain: insights from industry perspective16
How does a parent’s knowledge influence the knowledge bridging of joint ventures?16
How to prevent ruining new product development projects with suppliers? A failure factors’ perspective16
How occupational calling affects service employees’ intent to stay: a moderated-mediation model15
True beauty lies in authenticity: unveiling the hidden force behind brand loyalty in luxury cosmetics15
The effect of industry 4.0 and lean management on operational performance improvement: evidence from Italy15
Research on the impact of consumer forgiveness on consumer continuous trust15
What does the audience care? The effects of travel vlog information quality on travel intention14
Leadership for quality: a systematic review and future directions14
Corporate ESG performance and artificial intelligence adoption: mediating role based on financing constraints14
The dual effects of CEO social capital on sustainability: an empirical study of Chinese companies14
Exploring emotional regulation and team politics in teams: team learning and educational practices13
A performance readiness assessment model for product–service system transition to mitigate implementation risks13
Total Quality Management, organizational agility and service quality: addressing the needs for small and medium enterprises (SMEs)13
B Corp certification: true commitment or interest?13
Unveiling the status of TQM-performance link in the private, public, and third sectors: a systematic review13
Livestreaming commerce service quality measurement and its effect on swift guanxi , trust, and repurchase intention13
Operational excellence methodologies in the energy sector: A systematic literature review13
Optimal remanufacturing strategies for original equipment manufacturers: partner and mode selection13
Multilevel antecedents of individual social capital and its effect on task performance12
Clustering abstracts from the literature on Quality Management (1980–2020)12
The service concept – a missing link in lean for services12
Importance and effectiveness of digitalization for performance improvement in the food industry12
How does tolerance culture affect organizational agility? The moderating effect of top management team diversity11
Investigating the relationship between KM implementation capability and TQM: a Greek public sector case study11
A systematic review of theoretical, methodological, contextual, and content-related foundations of customer delight research10
Integrating ISO 9001 and Industry 4.0. An implementation guideline and PDCA model for manufacturing sector10
Challenges and hotspots in food supply chain quality management practices10
The impact of economic exchange, social exchange, mutual interest, and self-interest on franchisees’ behaviour10
Lean manufacturing and human resources: a systematic literature review on future research suggestions9
Lean readiness of organizations – A systematic scientometric review9
A new model to evaluate the success of electronic customer relationship management systems in industrial marketing: the mediating role of customer feedback management9
Why are research and practice on operational excellence still far apart? Ecological knowledge management view9
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