Total Quality Management & Business Excellence

Papers
(The TQCC of Total Quality Management & Business Excellence is 10. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-09-01 to 2025-09-01.)
ArticleCitations
Decoding task uncertainty: moderating effects on participative budgeting and budgetary slack dynamics82
Multiplicative versus additive models in measuring service quality68
The impact of quality management systems on financial performance under crisis conditions: evidence from SMEs52
Online reviews analysis in product defects and customer requirements via two-stage model42
A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation41
TQM through the integration of blockchain with ISO 9001:2015 standard based quality management system40
Application of Taguchi design of experiments in the food industry: a systematic literature review36
A psychometric data science approach to study latent variables: a case of class quality and student satisfaction32
Green Karma – promoting environmental initiatives by adapting and using QFD as a proactive tool29
The recruit requirements of recent graduates: approaching the existing mismatch28
TQM practices and their impact on organisational performance: the case of India’s deming-award industries26
Sharing economy platforms as mainstream: balancing pro-social and economic tensions26
How can a quantitative analysis of Kano’s model be improved further for better understanding of customer needs?25
Manipulating customer loyalty measurement: influence of suggestive design elements on the net promoter score25
Lean and corporate social responsibility: a systematic literature review23
A century of research on complaints: longitudinal bibliometric analysis of WoS (1900–2019)23
Total Quality Management & Business Excellence: a 33-year overview using bibliometric and content analysis21
The impact of COVID-19 on the service business industry: insights from a bibliometric review21
Leadership for quality 4.0: development and validation of a multidimensional measure21
Exploring the impact of supply chain strategic alliances on innovation performance: evidence from China’s A-share market21
Critical success factors for operational excellence initiatives in manufacturing: a meta-analysis20
Indicators for TQM 4.0 model: Delphi Method and Analytic Hierarchy Process (AHP) analysis20
Operational excellence, organizational culture, and agility: bridging the gap between quality and adaptability20
Role of brand heritage in local and franchise restaurant service20
Labour productivity and firm performance: evidence from certified firms from the EFQM excellence model18
Mentoring for effective human-AI collaboration: an integrated theoretical framework18
Smart factory technologies and their transformative implications: a Blavaan and Bayesian SEM18
Quality of an experience good: the interaction of price and advertising as a determining factor17
Product quality tracking based on digital Voice-of-Customers17
Executives’ green cognition and corporate green innovation: evidence from China16
ISO 9001:2015: the view from the conformity assessment community16
Understanding food safety and consumer perception: a mixed-method approach16
Achieving business excellence through sustainable supply chain management16
Modeling social capital, training transfer, and occupational commitment: moderation of learning value of the job16
Capturing the voice of the customer: focus groups versus netnography?16
Assessing the relationship between digital transformation and sustainable business excellence in a turbulent scenario15
Sustainable Lean Six Sigma project selection in manufacturing environments using best-worst method15
Intellectual capital and firm performance: evidence from certified firms from the EFQM excellence model14
The survival of startups in Thailand during the COVID-19 pandemic: organization resources and competitive advantage14
How to prevent ruining new product development projects with suppliers? A failure factors’ perspective13
Beyond the lean manager13
An integrated SEM-ANN approach for predicting QMS achievements in Industry 4.013
Integration of TQM and Circular Economy practices in supply chain: insights from industry perspective13
How does a parent’s knowledge influence the knowledge bridging of joint ventures?13
The effect of academic top executives on corporate social responsibility: potential motivation and its outcomes13
What does the audience care? The effects of travel vlog information quality on travel intention12
Research on the impact of consumer forgiveness on consumer continuous trust12
Leadership for quality: a systematic review and future directions12
Reviewing the global economic impacts and mitigating measures of COVID-1912
Operational excellence methodologies in the energy sector: A systematic literature review11
B Corp certification: true commitment or interest?11
Total Quality Management, organizational agility and service quality: addressing the needs for small and medium enterprises (SMEs)11
Development of a conceptual model integrating management systems and the Shingo Model towards operational excellence11
How do formalization, centralization and integration impact dynamic knowledge-based capability?11
Exploring emotional regulation and team politics in teams: team learning and educational practices11
Importance and effectiveness of digitalization for performance improvement in the food industry11
Unveiling the status of TQM-performance link in the private, public, and third sectors: a systematic review11
Livestreaming commerce service quality measurement and its effect on swift guanxi , trust, and repurchase intention11
Optimal remanufacturing strategies for original equipment manufacturers: partner and mode selection10
Clustering abstracts from the literature on Quality Management (1980–2020)10
Challenges and hotspots in food supply chain quality management practices10
A systematic review of theoretical, methodological, contextual, and content-related foundations of customer delight research10
The service concept – a missing link in lean for services10
Tracing evolution of EFQM and its relationship with Industry 4.010
The impact of economic exchange, social exchange, mutual interest, and self-interest on franchisees’ behaviour10
Investigating the relationship between KM implementation capability and TQM: a Greek public sector case study10
How does tolerance culture affect organizational agility? The moderating effect of top management team diversity10
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