Total Quality Management & Business Excellence

Papers
(The TQCC of Total Quality Management & Business Excellence is 9. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-08-01 to 2026-08-01.)
ArticleCitations
Multiplicative versus additive models in measuring service quality81
CRISISQUAL: an integrated framework for assessing service quality in Indian green banking across crisis phases65
Decoding task uncertainty: moderating effects on participative budgeting and budgetary slack dynamics55
Application of Taguchi design of experiments in the food industry: a systematic literature review41
A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation39
Online reviews analysis in product defects and customer requirements via two-stage model35
Correction34
Sharing economy platforms as mainstream: balancing pro-social and economic tensions33
The relationship between the CAF criteria: an empirical investigation in European public sector organisations33
TQM practices and their impact on organisational performance: the case of India’s deming-award industries32
Environmental, social, and governance ratings and corporate financial performance: evidence from emerging economies31
Manipulating customer loyalty measurement: influence of suggestive design elements on the net promoter score30
Exploring the impact of supply chain strategic alliances on innovation performance: evidence from China’s A-share market30
Role of brand heritage in local and franchise restaurant service28
Quality 4.0 and its contributions to macro-quality26
Leadership for quality 4.0: development and validation of a multidimensional measure26
Critical success factors for operational excellence initiatives in manufacturing: a meta-analysis26
Mentoring for effective human-AI collaboration: an integrated theoretical framework25
Operational excellence, organizational culture, and agility: bridging the gap between quality and adaptability24
Total Quality Management & Business Excellence: a 33-year overview using bibliometric and content analysis24
Quality of an experience good: the interaction of price and advertising as a determining factor23
Smart factory technologies and their transformative implications: a Blavaan and Bayesian SEM22
Leveraging enterprise social media for total quality management: the impact of affordances on employee digital performance22
Impact of perceived organizational support on green innovative behavior in small and medium-sized enterprises21
Understanding food safety and consumer perception: a mixed-method approach19
Capturing the voice of the customer: focus groups versus netnography?19
The survival of startups in Thailand during the COVID-19 pandemic: organization resources and competitive advantage19
Executives’ green cognition and corporate green innovation: evidence from China19
Cognitive flexibility and individual entrepreneurial orientation from networks to SME success19
Product quality tracking based on digital Voice-of-Customers19
Integration of TQM and Circular Economy practices in supply chain: insights from industry perspective19
Achieving business excellence through sustainable supply chain management19
Sustainable Lean Six Sigma project selection in manufacturing environments using best-worst method18
Modeling social capital, training transfer, and occupational commitment: moderation of learning value of the job18
How occupational calling affects service employees’ intent to stay: a moderated-mediation model17
The effect of industry 4.0 and lean management on operational performance improvement: evidence from Italy17
How to prevent ruining new product development projects with suppliers? A failure factors’ perspective17
How does a parent’s knowledge influence the knowledge bridging of joint ventures?16
What does the audience care? The effects of travel vlog information quality on travel intention16
Corporate ESG performance and artificial intelligence adoption: mediating role based on financing constraints16
The effect of academic top executives on corporate social responsibility: potential motivation and its outcomes16
True beauty lies in authenticity: unveiling the hidden force behind brand loyalty in luxury cosmetics16
The dual effects of CEO social capital on sustainability: an empirical study of Chinese companies14
How does standardized management enhance organizational resilience? –Insights from Chinese A-share listed firms14
B Corp certification: true commitment or interest?13
Clustering abstracts from the literature on Quality Management (1980–2020)13
Livestreaming commerce service quality measurement and its effect on swift guanxi , trust, and repurchase intention13
Leadership for quality: a systematic review and future directions13
How does the knowledge management culture impact the use of standards?13
Unveiling the status of TQM-performance link in the private, public, and third sectors: a systematic review13
Operational excellence methodologies in the energy sector: A systematic literature review12
A performance readiness assessment model for product–service system transition to mitigate implementation risks12
Optimal remanufacturing strategies for original equipment manufacturers: partner and mode selection11
Importance and effectiveness of digitalization for performance improvement in the food industry11
Exploring emotional regulation and team politics in teams: team learning and educational practices11
The service concept – a missing link in lean for services10
Total Quality Management, organizational agility and service quality: addressing the needs for small and medium enterprises (SMEs)10
Leadership for quality and innovation: a cross-cultural meta-analysis10
‘Little Giant’ and standardization: synergistic drivers of new quality productive forces10
Assessing job performance from an affective event perspective: moderation of communication competence10
How does tolerance culture affect organizational agility? The moderating effect of top management team diversity9
Lean waste diagnosis revisited: from mapping to structuring interdependencies and prioritizing waste drivers9
The impact of economic exchange, social exchange, mutual interest, and self-interest on franchisees’ behaviour9
Exploring customer engagement and authentic experience: a structural integrated model of service quality and brand choice9
Challenges and hotspots in food supply chain quality management practices9
Multilevel antecedents of individual social capital and its effect on task performance9
Investigating the relationship between KM implementation capability and TQM: a Greek public sector case study9
A systematic review of theoretical, methodological, contextual, and content-related foundations of customer delight research9
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