Total Quality Management & Business Excellence

Papers
(The TQCC of Total Quality Management & Business Excellence is 11. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-01-01 to 2026-01-01.)
ArticleCitations
Decoding task uncertainty: moderating effects on participative budgeting and budgetary slack dynamics89
Online reviews analysis in product defects and customer requirements via two-stage model81
A readiness assessment of Quality 4.0 in packaging companies: an empirical investigation59
TQM through the integration of blockchain with ISO 9001:2015 standard based quality management system51
Multiplicative versus additive models in measuring service quality44
Application of Taguchi design of experiments in the food industry: a systematic literature review41
TQM practices and their impact on organisational performance: the case of India’s deming-award industries38
The recruit requirements of recent graduates: approaching the existing mismatch38
Sharing economy platforms as mainstream: balancing pro-social and economic tensions32
Manipulating customer loyalty measurement: influence of suggestive design elements on the net promoter score31
A century of research on complaints: longitudinal bibliometric analysis of WoS (1900–2019)30
Mentoring for effective human-AI collaboration: an integrated theoretical framework29
Environmental, social, and governance ratings and corporate financial performance: evidence from emerging economies28
The impact of COVID-19 on the service business industry: insights from a bibliometric review28
Lean and corporate social responsibility: a systematic literature review27
Role of brand heritage in local and franchise restaurant service25
Quality 4.0 and its contributions to macro-quality24
Total Quality Management & Business Excellence: a 33-year overview using bibliometric and content analysis24
Exploring the impact of supply chain strategic alliances on innovation performance: evidence from China’s A-share market22
Indicators for TQM 4.0 model: Delphi Method and Analytic Hierarchy Process (AHP) analysis22
Leadership for quality 4.0: development and validation of a multidimensional measure22
Operational excellence, organizational culture, and agility: bridging the gap between quality and adaptability21
Quality of an experience good: the interaction of price and advertising as a determining factor19
Smart factory technologies and their transformative implications: a Blavaan and Bayesian SEM19
Critical success factors for operational excellence initiatives in manufacturing: a meta-analysis19
Understanding food safety and consumer perception: a mixed-method approach18
Product quality tracking based on digital Voice-of-Customers18
Executives’ green cognition and corporate green innovation: evidence from China18
Labour productivity and firm performance: evidence from certified firms from the EFQM excellence model18
Sustainable Lean Six Sigma project selection in manufacturing environments using best-worst method18
ISO 9001:2015: the view from the conformity assessment community18
Leveraging enterprise social media for total quality management: the impact of affordances on employee digital performance18
Capturing the voice of the customer: focus groups versus netnography?17
Achieving business excellence through sustainable supply chain management17
Beyond the lean manager16
The survival of startups in Thailand during the COVID-19 pandemic: organization resources and competitive advantage16
Modeling social capital, training transfer, and occupational commitment: moderation of learning value of the job16
What does the audience care? The effects of travel vlog information quality on travel intention15
Cognitive flexibility and individual entrepreneurial orientation from networks to SME success15
The effect of academic top executives on corporate social responsibility: potential motivation and its outcomes15
Integration of TQM and Circular Economy practices in supply chain: insights from industry perspective15
Assessing the relationship between digital transformation and sustainable business excellence in a turbulent scenario15
Research on the impact of consumer forgiveness on consumer continuous trust14
How to prevent ruining new product development projects with suppliers? A failure factors’ perspective14
True beauty lies in authenticity: unveiling the hidden force behind brand loyalty in luxury cosmetics14
Livestreaming commerce service quality measurement and its effect on swift guanxi , trust, and repurchase intention14
Corporate ESG performance and artificial intelligence adoption: mediating role based on financing constraints14
How does a parent’s knowledge influence the knowledge bridging of joint ventures?14
Leadership for quality: a systematic review and future directions13
Unveiling the status of TQM-performance link in the private, public, and third sectors: a systematic review13
Clustering abstracts from the literature on Quality Management (1980–2020)13
Operational excellence methodologies in the energy sector: A systematic literature review13
Exploring emotional regulation and team politics in teams: team learning and educational practices13
Optimal remanufacturing strategies for original equipment manufacturers: partner and mode selection13
Importance and effectiveness of digitalization for performance improvement in the food industry13
Total Quality Management, organizational agility and service quality: addressing the needs for small and medium enterprises (SMEs)13
A performance readiness assessment model for product–service system transition to mitigate implementation risks13
Development of a conceptual model integrating management systems and the Shingo Model towards operational excellence12
Investigating the relationship between KM implementation capability and TQM: a Greek public sector case study12
How do formalization, centralization and integration impact dynamic knowledge-based capability?12
The impact of economic exchange, social exchange, mutual interest, and self-interest on franchisees’ behaviour12
B Corp certification: true commitment or interest?12
Challenges and hotspots in food supply chain quality management practices11
Multilevel antecedents of individual social capital and its effect on task performance11
Lean manufacturing and human resources: a systematic literature review on future research suggestions11
The service concept – a missing link in lean for services11
A systematic review of theoretical, methodological, contextual, and content-related foundations of customer delight research11
Lean readiness of organizations – A systematic scientometric review11
How does tolerance culture affect organizational agility? The moderating effect of top management team diversity11
Integrating ISO 9001 and Industry 4.0. An implementation guideline and PDCA model for manufacturing sector11
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