M&SOM-Manufacturing & Service Operations Management

Article	Citations
Editorial Board	268
On the Distributed Energy Storage Investment and Operations	138
Setting Retail Staffing Levels: A Methodology Validated with Implementation	125
Intertemporal Product Management with Strategic Consumers: The Value of Defective Product Returns	123
Robust Drone Delivery with Weather Information	116
Sustainability Implications of Supply Chain Responsiveness	110
Robust and Heterogenous Odds Ratio: Estimating Price Sensitivity for Unbought Items	102
Curbing Emissions: Environmental Regulations and Product Offerings Across Markets	92
On the Participation, Competition and Welfare at Customer-Intensive Discretionary Service Platforms	91
Improving Broader Sharing to Address Geographic Inequity in Liver Transplantation	87
Order-Optimal Correlated Rounding for Fulfilling Multi-Item E-Commerce Orders	85
Assign-to-Seat: Dynamic Capacity Control for Selling High-Speed Train Tickets	84
Introduction: Frontiers in Operations	78
Managing Uncertain Capacities for Network Revenue Optimization	62
Price Discrimination and Inventory Allocation in Bertrand Competition	61
Demand Estimation Under the Multinomial Logit Model from Sales Transaction Data	61
That’s Not Fair: Tariff Structures for Electric Utilities with Rooftop Solar	59
Offline Feature-Based Pricing Under Censored Demand: A Causal Inference Approach	59
Strategic Sourcing Under Severe Disruption Risk: Learning Failures and Under-Diversification Bias	57
Experience Minimizes the Pull-to-Center Effect in Newsvendor Decisions	57
Multiportfolio Optimization: A Fairness-Aware Target-Oriented Model	56
When to Lock the Volatile Input Price? Procurement of Commodity Components Under Different Pricing Schemes	56
Doing Less to Do More? Optimal Service Portfolio of Non-profits That Serve Distressed Individuals	55
The Impact of the Opportunity Zone Program on Residential Real Estate	51
Improving the Quality of In-Kind Donations: A Field Experiment	49

Estimating Personalized Demand with Unobserved No-Purchases Using a Mixture Model: An Application in the Hotel Industry	48
Competition in Optimal Stopping: Behavioral Insights	48
Sequential Bidding for Merging in Algorithmic Traffic	47
On Co-opetitive Supply Partnerships with End-Product Rivals: Information Asymmetry, Dual Sourcing and Supply Market Efficiency	46
Site Reassignment for Mobile Outreach Teams: Investigating the Effectiveness of Decentralized Decision Making	46
A Manager and an AI Walk into a Bar: Does ChatGPT Make Biased Decisions Like We Do?	46
A Model for Prepositioning Emergency Relief Items Before a Typhoon with an Uncertain Trajectory	45
Contractual Coordination of Agricultural Marketing Cooperatives With Quality Provisions	45
Labor Welfare in On-Demand Service Platforms	43
Pooling and Boosting for Demand Prediction in Retail: A Transfer Learning Approach	42
Efficient Cloud Server Deployment Under Demand Uncertainty	41
Robust Inventory Management: A Cycle-Based Approach	41
Corporate Governance and Related Party Transactions in Global Supply Chains	41
Managing Social Responsibility in Multitier Supply Chains	40
A Locational Demand Model for Bike-Sharing	40
Multi-purchase Behavior: Modeling, Estimation, and Optimization	40
Robust Optimization Approach to Process Flexibility Designs with Contribution Margin Differentials	40
Flexible Drug Approval Policies	40
Primary Care First Initiative: Impact on Care Delivery and Outcomes	39
How to Conclude a Suspended Sports League?	38
Personalized Healthcare Outcome Analysis of Cardiovascular Surgical Procedures	38
The Value of Response Time Information in Supply Chain Bargaining	37
Learning to Collude in a Pricing Duopoly	37
State-Dependent Estimation of Delay Distributions in Fork-Join Networks	37
Impact of Modularity Design on Mobile App Launch Success	36
Revisiting the Role of Collaboration in Creating Breakthrough Inventions	36
Competition Between Two-Sided Platforms Under Demand and Supply Congestion Effects	36
Do Managers Overreact When in Backlog? Evidence of Scope Neglect from a Supply Chain Experiment	36
The Value of Smart Contract in Trade Finance	35
Shortening Emergency Medical Response Time with Joint Operations of Uncrewed Aerial Vehicles with Ambulances	35
Sourcing from a Self-Reporting Supplier: Strategic Communication of Social Responsibility in a Supply Chain	35
Forecasting Airport Transfer Passenger Flow Using Real-Time Data and Machine Learning	35
Warranty Reserve Management: Demand Learning and Funds Pooling	34
Payment Models to Coordinate Healthcare Providers with Partial Attribution of Outcome Costs	34
Learning in Repeated Multiunit Pay-as-Bid Auctions	33
2022 M&SOM Meritorious Service Award	33
The Effects of Multisiting on Productivity and Quality	33
Order Fulfillment Under Pick Failure in Omnichannel Ship-From-Store Programs	33
Algorithmic Assortment Curation: An Empirical Study of Buybox in Online Marketplaces	32
Intertemporal Segmentation via Flexible-Duration Group Buying	31
The Effects of Patent Extension and Take-Back Regulation on Green Pharmacy	30
Dynamic Type Matching	30
Symbolic Awards in Buyer–Supplier Relations	30
Supply Chain Performance with Target-Oriented Firms	30
Consumer Equilibrium, Demand Effects, and Efficiency in Group Buying	29
Managing Flexible Capacity in Service Systems with Worker Shortages	29
Not All Lines Are Skipped Equally: An Experimental Investigation of Line-Sitting and Express Lines	29
Service Quality Using Text Mining: Measurement and Consequences	29
Better Together! The Consumer Implications of Delivery Consolidation	28
Call for Papers: Manufacturing & Service Operations Management Special Issue on Responsible Retail Operations	27

NetEase Cloud Music Data	27
On Designing a Socially Optimal Expedited Service and Its Impact on Individual Welfare	26
From Targeting to Transfer: Design of Allocation Rules in Cash Transfer Programs	26
Optimal Contract Design for a National Brand Manufacturer Under Store Brand Private Information	26
Variations of the Bullwhip Effect Across Foreign Subsidiaries	26
Sales Information Transparency and Trust in Repeated Vertical Relationships	26
Optimal Consolidation of Polling Locations	26
Editorial Board	25
Intertemporal Price Discrimination via Randomized Promotions	25
Price-Directed Cost Sharing and Demand Allocation Among Service Providers with Multiple Demand Sources and Multiple Facilities	25
Scan Based Trading and Bargaining Equilibrium: A Structural Estimation of Supply Chain Profit	25
Technology Licensing and Productivity Growth: Evidence from Manufacturing Firms in Developing Economies	25
Warranty Matching in a Consumer Electronics Closed-Loop Supply Chain	24
A Theory of Interior Peaks: Activity Sequencing and Selection for Service Design	24
MSOM Society Student Paper Competition: Abstracts of 2022 Winners	24
Multiproduct Dynamic Pricing with Limited Inventories Under a Cascade Click Model	24
Understanding Customer Retrials in Call Centers: Preferences for Service Quality and Service Speed	24
Telehealth in Acute Care: Pay Parity and Patient Access	24
Does What Happens in the ED Stay in the ED? The Effects of Emergency Department Physician Workload on Post-ED Care Use	23
Full Quantity or Full Credit? Choosing the Right Buyback Policy for a Behavioral Retailer	23
The Promise of mHealth for Chronic Disease Management Under Different Payment Systems	23
Conditional Lead-Time Flexibility in an Assemble-to-Order System	23
Outcome-Based Reimbursement: The Solution to High Drug Spending?	23
Peer Bargaining and Productivity in Teams: Gender and the Inequitable Division of Pay	22
A Classification of Carbon Abatement Opportunities of Global Firms	22
Financial Cross-Ownership and Information Dissemination in a Supply Chain	22
Scheduling Smarter: Scheduling Decision Impact on Nurse-Aide Turnover	22
Mechanism Design for Managing Hidden Rebates and Inflated Quotes of a Procurement Service Provider	21
Editorial Board	21
Dual Sourcing Under Internal and External Volatilities	21
Introduction to Special Section on Data-Driven Research Challenge	21
Acknowledgments to Editors and Reviewers (2023)	21
Allocation of Funds in Bilevel Subsidy Welfare Programs	21
A Branch-and-Price Algorithm Enhanced by Decision Diagrams for the Kidney Exchange Problem	20
Omnichannel Distribution to Fulfill Retail Orders	20
Decarbonizing OCP	20
Privacy Management in Service Systems	20
Dynamic Probabilistic Selling When Customers Have Boundedly Rational Expectations	20
Incentivized Actions in Freemium Games	20
The Value of Information and Flexibility with Temporal Commitments	20
Aggregating Distributed Energy Resources: Efficiency and Market Power	19
Product Flexibility Strategy Under Supply and Demand Risk	19
Quality Signaling Through Crowdfunding Pricing	19
Editorial Board	19
The Impact of Behavioral and Economic Drivers on Gig Economy Workers	19
Competition Between Hospitals Under Bundled Payments and Fee-for-Service: An Equilibrium Analysis of Insurer’s Choice	19
Believing in Analytics: Managers’ Adherence to Price Recommendations from a DSS	19
MSD: Continuous Pharmaceutical Manufacturing Data for the 2024 MSOM Data-Driven Research Challenge	19
Loyalty Currency and Mental Accounting: Do Consumers Treat Points Like Money?	19
Why Are Minimum Order Quantity Contracts Popular in Practice? A Behavioral Investigation	18
Distance-Based Service Priority: An Innovative Mechanism to Increase System Throughput and Social Welfare	18
Incentivizing Commuters to Carpool: A Large Field Experiment with Waze	18
Workforce Configuration in Charity Settings: A Forward-Looking Approach	18
Distributed 3D Printing of Spare Parts via IP Licensing	18
Information Dependency in Mitigating Disruption Cascades	18
Recycling Standards, Green Inventions, and Spillover: Evidence from California’s Electronic Waste Recycling Act (EWRA)	18
The Impact of the COVID-19 Pandemic on the Behavior of Online Gig Workers	18
Frontiers in Operations: Waiting Experience in Open-Shop Service Networks: Improvements via Flow Analytics and Automation	18
OM Forum—Supply Chain Thinking in Healthcare: Lessons and Outlooks	18
Assortment Optimization with Multi-Item Basket Purchase Under Multivariate MNL Model	18
Assortment Optimization for a Multistage Choice Model	18
Restructuring Global Supply Chains: Navigating Challenges of the COVID-19 Pandemic and Beyond	18
Show or Tell? Improving Inventory Support for Agent-Based Businesses at the Base of the Pyramid	17
Evaluation of a Split Flow Model for the Emergency Department	17
Disclosing Product Availability in Online Retail	17
Multiobjective Stochastic Optimization: A Case of Real-Time Matching in Ride-Sourcing Markets	17
Omnichannel Assortment Optimization Under the Multinomial Logit Model with a Features Tree	17
Inventory Commitment and Monetary Compensation Under Competition	17
2023 M&SOM Meritorious Service Award	17
Market Thickness in Online Food Delivery Platforms: The Impact of Food Processing Times	17
Supply Risk Mitigation in a Decentralized Supply Chain: Pricing Postponement or Payment Postponement?	17
Distributional Robustness and Inequity Mitigation in Disaster Preparedness of Humanitarian Operations	16
Can Big Data Cure Risk Selection in Healthcare Capitation Program? A Game Theoretical Analysis	16
The Influence of Female Directors on Product Recall Decisions	16
Joint Product Framing (Display, Ranking, Pricing) and Order Fulfillment Under the Multinomial Logit Model for E-Commerce Retailers	16
Surge Pricing and Two-Sided Temporal Responses in Ride Hailing	16
Queueing with Negative Network Effects	16
Non-ownership Business Models for Solar Energy	16
Logistics Performance, Ratings, and Its Impact on Customer Purchasing Behavior and Sales in E-Commerce Platforms	16
Hold Me Accountable: Anonymity and Prosocial Behavior in Services	16

Offering Memories to Sell Goods? Pricing and Welfare Implications of Experiential Retail	16
Introduction to the Special Section on Smart City Operations	16
Can Global Sourcing Strategy Predict Stock Returns?	16
We Are on the Way: Analysis of On-Demand Ride-Hailing Systems	16
Retailing Strategies of Imperfect Produce and the Battle Against Food Waste	16
Forewarned Is Forearmed? Contingent Sourcing, Shipment Information, and Supplier Competition	15
Routing and Staffing in Customer Service Chat Systems with Generally Distributed Service and Patience Times	15
The Strategic Role of Supplier Learning	15
Sooner or Later? Promising Delivery Speed in Online Retail	15
Lemons, Trade-Ins, and Certified Pre-Owned Programs	15
Reference Pricing for Healthcare Services	15
Inventory-Responsive Donor-Management Policy: A Tandem Queueing Network Model	15
Content Promotion for Online Content Platforms with the Diffusion Effect	15
Contracting Mechanisms for Stable Sourcing Networks	15
The Impact of Facility Layout on Service Worker Behavior: An Empirical Study of Nurses in the Emergency Department	15
The Impact of Schedule Consistency on Shift Worker Productivity: An Empirical Investigation	15
Demand Learning and Pricing for Varying Assortments	15
Partnerships in Urban Mobility: Incentive Mechanisms for Improving Public Transit Adoption	14
Optimal Prototyping with Noisy Measurements	14
Follow the Crowd with Uncertain Service Capacity	14
Redesigning Sample Transportation in Malawi Through Improved Data Sharing and Daily Route Optimization	14
Editorial Board	14
Precommitments in Two-Sided Market Competition	14
An Analysis of Incentive Schemes for Participant Retention in Clinical Studies	14
The Impact of Digitization on Print Book Sales: Analysis Using Genre Exposure Heterogeneity	14
Offline-Channel Planning in Smart Omnichannel Retailing	14
Sequential Innovation in Mobile App Development	14
Frontiers in Operations: Battery as a Service: Flexible Electric Vehicle Battery Leasing	14
The Microstructure of Work: Understanding Productivity Benefits and Costs of Interruptions	13
Seeing the Bigger Picture? Ramping up Production with the Use of Augmented Reality	13
Multi-Armed Bandits with Endogenous Learning Curves: An Application to Split Liver Transplantation	13
Promotional Inventory Displays: An Empirical Analysis Using IoT Data	13
Frontiers in Operations: Does Physician’s Choice of When to Perform EHR Tasks Influence Total EHR Workload?	13
Beating the Algorithm: Consumer Manipulation, Personalized Pricing, and Big Data Management	13
OM Forum—The Best of Both Worlds: Machine Learning and Behavioral Science in Operations Management	13
Intertemporal Content Variation with Customer Learning	13
Recovering Global Supply Chains from Sourcing Interruptions: The Role of Sourcing Strategy	13
OM Forum—Reducing Food Waste: An Operations Management Research Agenda	13
Going the Distance: The Impact of Commute on Gender Diversity in Public Service	12
Supply Chain Coordination for E-Commerce: Risk Penalty vs. Flat Rate	12
Patient Sensitivity to Emergency Department Waiting Time Announcements	12
Mobile Payment Services, Government Involvement, and Mobile Network Operator Performance	12
Impact of Temporary Store Closures on Online Sales: Evidence from a Natural Experiment	12
Pricing for Heterogeneous Products: Analytics for Ticket Reselling	12
Optimal Intervention Policies for Total Joint Replacement Postoperative Care Process	12
Private vs. Pooled Transportation: Customer Preference and Design of Green Transport Policy	12
RiRiShun Logistics: Home Appliance Delivery Data for the 2021 Manufacturing & Service Operations Management Data-Driven Research Challenge	12
Centralized or Decentralized Transfer Prices: A Behavioral Approach for Improving Supply Chain Coordination	12
Note: The Value and Cost of the Customer’s Waiting Time	11
Learning Personalized Product Recommendations with Customer Disengagement	11
Adaptive Learning of Drug Quality and Optimization of Patient Recruitment for Clinical Trials with Dropouts	11
Obligatory Responses to FDA Inspection Outcomes and Future Drug Shortages	11
Antidiscrimination Laws, Artificial Intelligence, and Gender Bias: A Case Study in Nonmortgage Fintech Lending	11
Trade Credit and Bankruptcy Risk in Supply Chains: An Experimental Study	11
Intraday Scheduling with Patient Re-entries and Variability in Behaviours	11
Dynamic Pricing and Bidding for Display Advertising Campaigns	11
Simultaneous vs. Sequential: Optimal Assortment Recommendation in Multistore Retailing	11
Shared-Ride Efficiency of Ride-Hailing Platforms	11
Product Development in Crowdfunding: Theoretical and Empirical Analysis	11
Opaque Selling and Inventory Management in Vertically Differentiated Markets	11
Diversion in Prescription Opioid Supply Chains: Evidence from the Drug Supply Chain Security Act	11
AI and Procurement	11
Using Mobile Device Data to Understand the Effect of Stay-at-Home Orders on Residents’ Mobility	10
Ride-Hailing Platforms: Competition and Autonomous Vehicles	10
Impacts of Distributive Comparison Behavior on Corporate Social Responsibility in Supply Chains: The Role of Small Firms	10
What Is the Impact of Nonrandomness on Random Choice Models?	10
Artificial Shortage in Agricultural Supply Chains	10
Operational Disruptions, Firm Risk, and Control Systems	10
Physician Adoption of AI Assistant	10
Adaptive Seamless Dose-Finding Trials	10
Retail Sample Boxes: Counteracting the Adverse Effect of Accelerated Learning via Future Credit	10
On the Interplay of Production Flexibility, Capital Structure, and Investment Timing	10
Value of Algorithm-Enabled Process Innovation: The Case of Sepsis	10
An Operations Approach for Reducing Glycemic Variability: Evidence from a Primary Care Setting	10
Reading Between the Stars: Understanding the Effects of Online Customer Reviews on Product Demand	10
Frame by Fame: Content Creation on Short Video-Format Platforms	10
The Design of Optimal Pay-as-Bid Procurement Mechanisms	10
Product Price, Quality, and Service Decisions Under Consumer Choice Models	10
Renewable, Flexible, and Storage Capacities: Friends or Foes?	10
Strategic Inventories Under Supply Chain Competition	10
Online Learning for Dual-Index Policies in Dual-Sourcing Systems	10
Procurement Strategies with Unreliable Suppliers Under Correlated Random Yields	10
Retail Category Management with Slotting Fees	10
The Influence of Peers in Worker Misconduct: Evidence from Restaurant Theft	9
Buffer Times Between Scheduled Events in Resource Assignment Problem: A Conflict-Robust Perspective	9
Online Personalized Assortment Optimization with High-Dimensional Customer Contextual Data	9
Inventory Sharing and Demand-Side Underweighting	9
Should Gig Platforms Decentralize Dispute Resolution?	9
CEO Stock Ownership, Recall Timing, and Stock Market Penalties	9
Business Method Innovation in U.S. Manufacturing and Trade	9
Estimating the Stockout-Based Demand Spillover Effect in a Fashion Retail Setting	9
Intertemporal Pricing via Nonparametric Estimation: Integrating Reference Effects and Consumer Heterogeneity	9
Inventory Sharing Under Service Competition	9
Editorial Board	9
Service Chains’ Operational Strategies: Standardization or Customization? Evidence from the Nursing Home Industry	9