M&SOM-Manufacturing & Service Operations Management

Article	Citations
OM Forum—Innovative Online Platforms: Research Opportunities	145
Channel Structures of Online Retail Platforms	131
Gender Inequality in Research Productivity During the COVID-19 Pandemic	99
Signaling to the Crowd: Private Quality Information and Rewards-Based Crowdfunding	99
Labor Welfare in On-Demand Service Platforms	89
Stock Market Reaction to Supply Chain Disruptions from the 2011 Great East Japan Earthquake	86
Information Sharing on Retail Platforms	85
OM Forum—COVID-19 Scratch Models to Support Local Decisions	79
OM Forum—Healthcare Operations Management: A Snapshot of Emerging Research	79
Competition Between Two-Sided Platforms Under Demand and Supply Congestion Effects	75
We Are on the Way: Analysis of On-Demand Ride-Hailing Systems	71
Motivating Supplier Social Responsibility Under Incomplete Visibility	69
A Deep Q-Network for the Beer Game: Deep Reinforcement Learning for Inventory Optimization	65
Surge Pricing and Two-Sided Temporal Responses in Ride Hailing	64
Supplier Centrality and Auditing Priority in Socially Responsible Supply Chains	61
Pricing and Matching with Forward-Looking Buyers and Sellers	60
Dynamic Type Matching	59
Cooperative Approaches to Managing Social Responsibility in a Market with Externalities	58
Retailer-Direct Financing Contracts Under Consignment	55
OM Forum—Challenges and Strategies in Managing Nonprofit Operations: An Operations Management Perspective	51
A Data-Driven Approach to Personalized Bundle Pricing and Recommendation	50
Can Deep Reinforcement Learning Improve Inventory Management? Performance on Lost Sales, Dual-Sourcing, and Multi-Echelon Problems	50
The Influence of Female Directors on Product Recall Decisions	47
Manufacturer’s Entry in the Product-Sharing Market	45
Investments in Renewable and Conventional Energy: The Role of Operational Flexibility	45

Making the Most of Your Regret: Workers’ Relocation Decisions in On-Demand Platforms	43
“Fulfilled by Amazon”: A Strategic Perspective of Competition at the e-Commerce Platform	43
AI and Procurement	43
Promoting Solar Panel Investments: Feed-in-Tariff vs. Tax-Rebate Policies	43
OM Forum—A Review of Empirical Operations Management over the Last Two Decades	39
Condition-Based Production Planning: Adjusting Production Rates to Balance Output and Failure Risk	39
Grocery Store Density and Food Waste	38
Optimal Subsidies for Development Supply Chains	37
Product Price, Quality, and Service Decisions Under Consumer Choice Models	37
Impacts of Counterfeiting on a Global Supply Chain	36
Operating Room Staffing and Scheduling	35
Choice of Electronic Waste Recycling Standard Under Recovery Channel Competition	35
Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government	35
Information Provision and Farmer Welfare in Developing Economies	34
Cause Marketing: Product Pricing, Design, and Distribution	34
Responsible Sourcing Under Supplier-Auditor Collusion	34
COVID-19 and E-Commerce Operations: Evidence from Alibaba	33
Sharing Manufacturer’s Demand Information in a Supply Chain with Price and Service Effort Competition	33
Reveal the Supplier List? A Trade-off in Capacity vs. Responsibility	32
OM Forum—Pandemics/Epidemics: Challenges and Opportunities for Operations Management Research	31
How Does a Return Period Policy Change Affect Multichannel Retailer Profitability?	31
OM Forum—People-Centric Operations: Achievements and Future Research Directions	31
A Two-Sided Incentive Program for Coordinating the Influenza Vaccine Supply Chain	30
Estimating and Optimizing the Impact of Inventory on Consumer Choices in a Fashion Retail Setting	30
Store-Brand Introduction and Multilateral Contracting	29
Managing Social Responsibility in Multitier Supply Chains	29
Dynamic Pricing for Heterogeneous Time-Sensitive Customers	28
Blockchain-Enabled Deep-Tier Supply Chain Finance	28
Service Quality Using Text Mining: Measurement and Consequences	28
OM Forum—Supply Chain Thinking in Healthcare: Lessons and Outlooks	28
Disclosing Product Availability in Online Retail	28
Optimal Duration of Innovation Contests	27
Logistics Performance, Ratings, and Its Impact on Customer Purchasing Behavior and Sales in E-Commerce Platforms	27
Sustainability in the Fast Fashion Industry	27
Optimal Commissions and Subscriptions in Networked Markets	27
Procurement Strategies with Unreliable Suppliers Under Correlated Random Yields	27
Inclusive Manufacturing: The Impact of Disability Diversity on Productivity in a Work Integration Social Enterprise	26
Co-Opetition in Service Clusters with Waiting-Area Entertainment	26
Managing Congestion in Matching Markets	26
Ride-Hailing Platforms: Competition and Autonomous Vehicles	26
Designing Sustainable Products Under Coproduction Technology	25
Prepositioning and Local Purchasing for Emergency Operations Under Budget, Demand, and Supply Uncertainty	25
Strategic Inventories Under Supply Chain Competition	25
On Queue-Length Information when Customers Travel to a Queue	25
Demand Estimation Under the Multinomial Logit Model from Sales Transaction Data	25
Value and Design of Traceability-Driven Blockchains	24
Predicting Inpatient Flow at a Major Hospital Using Interpretable Analytics	24
Crowdsourcing Last-Mile Deliveries	23
On Co-opetitive Supply Partnerships with End-Product Rivals: Information Asymmetry, Dual Sourcing and Supply Market Efficiency	23
Data-Driven Optimization for Commodity Procurement Under Price Uncertainty	22

OM Forum—Reducing Food Waste: An Operations Management Research Agenda	22
Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers	22
Overbooked and Overlooked: Machine Learning and Racial Bias in Medical Appointment Scheduling	22
Optimal Contract Under Asymmetric Information About Fairness	22
Non-ownership Business Models for Solar Energy	21
Understanding the Value of Fulfillment Flexibility in an Online Retailing Environment	21
Wholesale Price Discrimination in Global Sourcing	21
Integrating Anticipative Replenishment Allocation with Reactive Fulfillment for Online Retailing Using Robust Optimization	21
Preorder Price Guarantee in e-Commerce	21
Inventory Sharing and Demand-Side Underweighting	21
Last Mile Innovation: The Case of the Locker Alliance Network	21
Referral Timing and Fundraising Success in Crowdfunding	21
Operational Transparency: Showing When Work Gets Done	21
Truthful Mechanisms for Medical Surplus Product Allocation	21
Collaboration, Interruptions, and Changeover Times: Workflow Model and Empirical Study of Hospitalist Charting	20
Artificial Shortage in Agricultural Supply Chains	20
Trade and Foreign Economic Policy Uncertainty in Supply Chain Networks: Who Comes Home?	20
Contract Unobservability and Downstream Competition	20
Strategic Sourcing Under Severe Disruption Risk: Learning Failures and Under-Diversification Bias	19
Supplier Competition and Cost Reduction with Endogenous Information Asymmetry	19
Cross-Border E-Commerce Data Set: Choosing the Right Fulfillment Option	19
Centralized and Decentralized Warehouse Logistics Collaboration	19
Retail in High Definition: Monitoring Customer Assistance Through Video Analytics	18
Shipping to Heterogeneous Customers with Competing Carriers	18
The Influence of Peers in Worker Misconduct: Evidence from Restaurant Theft	18
Is Diversity (Un-)Biased? Project Selection Decisions in Executive Committees	18
That’s Not Fair: Tariff Structures for Electric Utilities with Rooftop Solar	18
Sourcing from a Self-Reporting Supplier: Strategic Communication of Social Responsibility in a Supply Chain	17
Vertiport Planning for Urban Aerial Mobility: An Adaptive Discretization Approach	17
The Impacts of Algorithmic Work Assignment on Fairness Perceptions and Productivity: Evidence from Field Experiments	17
A Clustered Overflow Configuration of Inpatient Beds in Hospitals	17
Dynamic Probabilistic Selling When Customers Have Boundedly Rational Expectations	17
Product Design Under Multinomial Logit Choices: Optimization of Quality and Prices in an Evolving Product Line	17
An Achievable-Region-Based Approach for Kidney Allocation Policy Design with Endogenous Patient Choice	17
Peer Bargaining and Productivity in Teams: Gender and the Inequitable Division of Pay	17
Improved Crop Productivity Through Optimized Planting Schedules	16
Shipment Policies for Products with Fixed Shelf Lives: Impact on Profits and Waste	16
The Incentive Game Under Target Effects in Ridesharing: A Structural Econometric Analysis	16
Maintaining Continuity in Service: An Empirical Examination of Primary Care Physicians	16
Smart Charging of Electric Vehicles: An Innovative Business Model for Utility Firms	16
Revisiting the Role of Collaboration in Creating Breakthrough Inventions	16
The Internet of Things and Information Fusion: Who Talks to Who?	15
Joint Product Framing (Display, Ranking, Pricing) and Order Fulfillment Under the Multinomial Logit Model for E-Commerce Retailers	15
Show or Tell? Improving Inventory Support for Agent-Based Businesses at the Base of the Pyramid	15
Doing Less to Do More? Optimal Service Portfolio of Non-profits That Serve Distressed Individuals	15
Online Advance Scheduling with Overtime: A Primal-Dual Approach	15
Real-Time Delivery Time Forecasting and Promising in Online Retailing: When Will Your Package Arrive?	15
Drone Network Design for Cardiac Arrest Response	15
Sequential Product Development and Introduction by Cash-Constrained Start-Ups	15
Designing Informative Rating Systems: Evidence from an Online Labor Market	15
Does Crowdfunding Benefit Entrepreneurs and Venture Capital Investors?	15
Capacity Expansions with Bundled Supplies of Attributes: An Application to Server Procurement in Cloud Computing	15
The Value of Smart Contract in Trade Finance	15
Better to Bend than to Break: Sharing Supply Risk Using the Supply-Flexibility Contract	15
Data-Driven Management of Post-transplant Medications: An Ambiguous Partially Observable Markov Decision Process Approach	14
After-Sales Service Contracting: Condition Monitoring and Data Ownership	14
The Impact of Behavioral and Economic Drivers on Gig Economy Workers	14
Shipping Consolidation Across Two Warehouses with Delivery Deadline and Expedited Options for E-commerce and Omni-channel Retailers	14
Enabling Smarter Cities with Operations Management	14
Recovering Global Supply Chains from Sourcing Interruptions: The Role of Sourcing Strategy	14
A Responsive-Pricing Retailer Sourcing from Competing Suppliers Facing Disruptions	14
Forecasting Airport Transfer Passenger Flow Using Real-Time Data and Machine Learning	14
Operational Strategies for Distributing Durable Goods in the Base of the Pyramid	13
Offline-Channel Planning in Smart Omnichannel Retailing	13
The Impact of Facility Layout on Service Worker Behavior: An Empirical Study of Nurses in the Emergency Department	13
On-Demand Meal Delivery Platforms: Operational Level Data and Research Opportunities	13
Ride-Hailing Networks with Strategic Drivers: The Impact of Platform Control Capabilities on Performance	13
JD.com: Transaction-Level Data for the 2020 MSOM Data Driven Research Challenge	13
Online Learning and Optimization of (Some) Cyclic Pricing Policies in the Presence of Patient Customers	13
Implications of Price Matching in Supply Chain Negotiation	13
On the Role of Teletriage in Healthcare Demand Management	13
Signaling Quality via Long Lines and Uninformative Prices	13
The Impact of Ride-Hailing Services on Congestion: Evidence from Indian Cities	13
Operational and Financial Decisions Within Proportional Investment Cooperatives	13
Hiding in the Herd: The Product Recall Clustering Phenomenon	13
The Role of Problem Specification in Crowdsourcing Contests for Design Problems: A Theoretical and Empirical Analysis	13
Value of Online–Off-line Return Partnership to Off-line Retailers	13
On-Demand Delivery from Stores: Dynamic Dispatching and Routing with Random Demand	12
Introducing Autonomous Vehicles: Adoption Patterns and Impacts on Social Welfare	12
Payment Models to Coordinate Healthcare Providers with Partial Attribution of Outcome Costs	12

Intraday Scheduling with Patient Re-entries and Variability in Behaviours	12
Managing the Impact of Fitting Room Traffic on Retail Sales: Using Labor to Reduce Phantom Stockouts	12
The Threshold Effects on Consumer Choice and Pricing Decisions	12
Distribution-Free Pricing	12
Seeing the Bigger Picture? Ramping up Production with the Use of Augmented Reality	12
Supply Chain Performance with Target-Oriented Firms	12
Setting Retail Staffing Levels: A Methodology Validated with Implementation	12
NetEase Cloud Music Data	11
Course Scheduling Under Sudden Scarcity: Applications to Pandemic Planning	11
The Recall Decision Exposed: Automobile Recall Timing and Process Data Set	11
New-Product Diffusion in Closed-Loop Supply Chains	11
The Role of Decision Rights in Codevelopment Initiatives	11
Omnichannel Assortment Optimization Under the Multinomial Logit Model with a Features Tree	11
Proactive Customer Service: Operational Benefits and Economic Frictions	11
Improving Hand Hygiene Process Compliance Through Process Monitoring in Healthcare	11
Introduction to the Special Issue on Responsible Operations and Supply Chain Management	11
Private Information and Dynamic Bargaining in Supply Chains: An Experimental Study	11
Distributed 3D Printing of Spare Parts via IP Licensing	11
Pricing, Quality, and Stocking Decisions in a Manufacturer-Centric Dual Channel	11
Invite Your Friend and You’ll Move Up in Line: Optimal Design of Referral Priority Programs	11
Food Safety Audits in Developing Economies: Decentralization vs. Centralization	10
Reference Pricing for Healthcare Services	10
Managing Customer Search via Bundling	10
M-Commerce, Sales Concentration, and Inventory Management	10
Privacy Management in Service Systems	10
Understanding Customer Retrials in Call Centers: Preferences for Service Quality and Service Speed	10
Revenue Management in Crowdfunding	10
Does Immediate Feedback Make You Not Try as Hard? A Study on Automotive Telematics	10
Detecting Customer Trends for Optimal Promotion Targeting	10
Managing Capital Market Frictions via Cost-Reduction Investments	10
Extended Producer Responsibility for Pharmaceuticals	10
Supplying to Mom and Pop: Traditional Retail Channel Selection in Megacities	10
Strategic Trade Credit in a Supply Chain with Buyer Competition	10
Operational Disruptions, Firm Risk, and Control Systems	10
Believing in Analytics: Managers’ Adherence to Price Recommendations from a DSS	9
Antidiscrimination Laws, Artificial Intelligence, and Gender Bias: A Case Study in Nonmortgage Fintech Lending	9
Management and Effects of In-Store Promotional Displays	9
The Effects of Multisiting on Productivity and Quality	9
An Empirical Investigation of Ridesharing and New Vehicle Purchase	9
Adaptive Learning of Drug Quality and Optimization of Patient Recruitment for Clinical Trials with Dropouts	9
Is Adopting Mass Customization a Path to Environmentally Sustainable Fashion?	9
Recovering from Critical Incidents: Evidence from Paramedic Performance	9
Should We Wait Before Outsourcing? Analysis of a Revenue-Generating Blended Contact Center	9
When Shared Autonomous Electric Vehicles Meet Microgrids: Citywide Energy-Mobility Orchestration	9
Does Online Training Work in Retail?	9
Budgeting in International Humanitarian Organizations	9
Learning to Collude in a Pricing Duopoly	9
Outcome-Based Reimbursement: The Solution to High Drug Spending?	8
A Robust Data-Driven Approach for the Newsvendor Problem with Nonparametric Information	8
Timely After-Sales Service and Technology Adoption: Evidence from the Off-Grid Solar Market in Uganda	8
Incentives and Gaming in Collaborative Projects Under Risk-Sharing Partnerships	8
Item Aggregation and Column Generation for Online-Retail Inventory Placement	8
Real-Time Integrated Learning and Decision Making for Cumulative Shock Degradation	8
Warranty Length, Product Reliability, and Secondary Markets	8
Environment and Energy? The Impact of Environmental Management Systems on Energy Efficiency	8
Driving Supply to Marketplaces: Optimal Platform Pricing When Suppliers Share Inventory	8
Intertemporal Segmentation via Flexible-Duration Group Buying	8
Welfare Implications of Congestion Pricing: Evidence from SFpark	8
Note: The Value and Cost of the Customer’s Waiting Time	8
Opaque Selling and Inventory Management in Vertically Differentiated Markets	8
Financial Cross-Ownership and Information Dissemination in a Supply Chain	8
A Classification of Carbon Abatement Opportunities of Global Firms	8
Technology Licensing and Productivity Growth: Evidence from Manufacturing Firms in Developing Economies	8
Online Personalized Assortment Optimization with High-Dimensional Customer Contextual Data	8
Learning Personalized Product Recommendations with Customer Disengagement	8
Centralized or Decentralized Transfer Prices: A Behavioral Approach for Improving Supply Chain Coordination	8
Impacts of Distributive Comparison Behavior on Corporate Social Responsibility in Supply Chains: The Role of Small Firms	7
Incentivized Actions in Freemium Games	7
Unraveling Behavioral Ordering: Relative Costs and the Bullwhip Effect	7
Collaboration Structures in Integrated Healthcare Delivery Systems: An Exploratory Study of Accountable Care Organizations	7
Vehicle Maintenance Contracting in Developing Economies: The Role of Social Enterprise	7
Effective Online Order Acceptance Policies for Omnichannel Fulfillment	7
Do Managers Overreact When in Backlog? Evidence of Scope Neglect from a Supply Chain Experiment	7
The Impact of the COVID-19 Pandemic on the Behavior of Online Gig Workers	7
Urban Bike Lane Planning with Bike Trajectories: Models, Algorithms, and a Real-World Case Study	7
A Model for Prepositioning Emergency Relief Items Before a Typhoon with an Uncertain Trajectory	7
Beating the Algorithm: Consumer Manipulation, Personalized Pricing, and Big Data Management	7
An Invitation Control Policy for Proactive Service Systems: Balancing Efficiency, Value, and Service Level	7
Partnerships in Urban Mobility: Incentive Mechanisms for Improving Public Transit Adoption	7
Optimizing Day-Ahead Electricity Market Prices: Increasing the Total Surplus for Energy Exchange Istanbul	7
Can Global Sourcing Strategy Predict Stock Returns?	7
Dynamic Trade Finance in the Presence of Information Frictions and FinTech	7
Delegation of Stocking Decisions Under Asymmetric Demand Information	7
Beyond Related Experience: Upstream vs. Downstream Experience in Innovation Contest Platforms with Interdependent Problem Domains	7
Curbing Emissions: Environmental Regulations and Product Offerings Across Markets	7
Nonbinding Goals in Teams: A Real Effort Coordination Experiment	7
Food Donations, Retail Operations, and Retail Pricing	7
Cross-Category Retailing Management: Substitution and Complementarity	7
The Impact of Schedule Consistency on Shift Worker Productivity: An Empirical Investigation	7
Incentivizing Commuters to Carpool: A Large Field Experiment with Waze	7
Contextual Trustworthiness of Organizational Partners: Evidence from Nine School Networks	7
Flexible Drug Approval Policies	7
Expediting in Two-Echelon Spare Parts Inventory Systems	6
Supply Chain Coordination for E-Commerce: Risk Penalty vs. Flat Rate	6
Product Flexibility Strategy Under Supply and Demand Risk	6