M&SOM-Manufacturing & Service Operations Management

Article	Citations
Editorial Board	301
Order-Optimal Correlated Rounding for Fulfilling Multi-Item E-Commerce Orders	146
Robust and Heterogenous Odds Ratio: Estimating Price Sensitivity for Unbought Items	138
Assign-to-Seat: Dynamic Capacity Control for Selling High-Speed Train Tickets	137
Introduction: Frontiers in Operations	134
Setting Retail Staffing Levels: A Methodology Validated with Implementation	122
Designing Emission Permits Regulation for Multiple Compliance Periods	116
Managing Quality on Two-Sided Platforms in the Presence of Provider Competition	108
Improving Broader Sharing to Address Geographic Inequity in Liver Transplantation	102
On the Participation, Competition and Welfare at Customer-Intensive Discretionary Service Platforms	102
Sustainability Implications of Supply Chain Responsiveness	98
Intertemporal Product Management with Strategic Consumers: The Value of Defective Product Returns	92
Test Allocation and Pool Composition in Heterogenous Populations Under Strict Capacity Constraints	71
On the Distributed Energy Storage Investment and Operations	71
Privacy-Preserving Personalized Recommender Systems	67
Curbing Emissions: Environmental Regulations and Product Offerings Across Markets	67
Demand Estimation Under the Multinomial Logit Model from Sales Transaction Data	66
Price Discrimination and Inventory Allocation in Bertrand Competition	65
That’s Not Fair: Tariff Structures for Electric Utilities with Rooftop Solar	62
Managing Uncertain Capacities for Network Revenue Optimization	61
Robust Drone Delivery with Weather Information	61
A Manager and an AI Walk into a Bar: Does ChatGPT Make Biased Decisions Like We Do?	58
On Co-opetitive Supply Partnerships with End-Product Rivals: Information Asymmetry, Dual Sourcing and Supply Market Efficiency	56
Experience Minimizes the Pull-to-Center Effect in Newsvendor Decisions	54
Offline Feature-Based Pricing Under Censored Demand: A Causal Inference Approach	54

A Model for Prepositioning Emergency Relief Items Before a Typhoon with an Uncertain Trajectory	51
The Impact of the Opportunity Zone Program on Residential Real Estate	51
Multiportfolio Optimization: A Fairness-Aware Target-Oriented Model	51
Robust Inventory Management: A Cycle-Based Approach	51
Competition in Optimal Stopping: Behavioral Insights	51
Contractual Coordination of Agricultural Marketing Cooperatives With Quality Provisions	49
Sequential Bidding for Merging in Algorithmic Traffic	49
When to Lock the Volatile Input Price? Procurement of Commodity Components Under Different Pricing Schemes	48
Estimating Personalized Demand with Unobserved No-Purchases Using a Mixture Model: An Application in the Hotel Industry	48
Pooling and Boosting for Demand Prediction in Retail: A Transfer Learning Approach	47
Corporate Governance and Related Party Transactions in Global Supply Chains	47
Doing Less to Do More? Optimal Service Portfolio of Non-profits That Serve Distressed Individuals	46
Improving the Quality of In-Kind Donations: A Field Experiment	46
Site Reassignment for Mobile Outreach Teams: Investigating the Effectiveness of Decentralized Decision Making	44
Labor Welfare in On-Demand Service Platforms	43
Multi-purchase Behavior: Modeling, Estimation, and Optimization	43
Efficient Cloud Server Deployment Under Demand Uncertainty	42
Learning to Collude in a Pricing Duopoly	42
Shortening Emergency Medical Response Time with Joint Operations of Uncrewed Aerial Vehicles with Ambulances	42
The Value of Smart Contract in Trade Finance	42
A Locational Demand Model for Bike-Sharing	41
Learning in Repeated Multiunit Pay-as-Bid Auctions	41
Flexible Drug Approval Policies	41
Order Fulfillment Under Pick Failure in Omnichannel Ship-From-Store Programs	39
State-Dependent Estimation of Delay Distributions in Fork-Join Networks	39
Warranty Reserve Management: Demand Learning and Funds Pooling	38
Forecasting Airport Transfer Passenger Flow Using Real-Time Data and Machine Learning	38
The Value of Response Time Information in Supply Chain Bargaining	38
Impact of Modularity Design on Mobile App Launch Success	38
Do Managers Overreact When in Backlog? Evidence of Scope Neglect from a Supply Chain Experiment	38
Sourcing from a Self-Reporting Supplier: Strategic Communication of Social Responsibility in a Supply Chain	37
Managing Social Responsibility in Multitier Supply Chains	36
Robust Optimization Approach to Process Flexibility Designs with Contribution Margin Differentials	36
Competition Between Two-Sided Platforms Under Demand and Supply Congestion Effects	35
Personalized Healthcare Outcome Analysis of Cardiovascular Surgical Procedures	35
Payment Models to Coordinate Healthcare Providers with Partial Attribution of Outcome Costs	34
Market Formation, Pricing, and Value Generation in Ride-Hailing Services	34
How to Conclude a Suspended Sports League?	34
Revisiting the Role of Collaboration in Creating Breakthrough Inventions	33
2022 M&SOM Meritorious Service Award	32
Primary Care First Initiative: Impact on Care Delivery and Outcomes	32
Symbolic Awards in Buyer–Supplier Relations	31
Consumer Equilibrium, Demand Effects, and Efficiency in Group Buying	31
Algorithmic Assortment Curation: An Empirical Study of Buybox in Online Marketplaces	31
The Effects of Patent Extension and Take-Back Regulation on Green Pharmacy	31
Inventory Systems with Record Inaccuracy: Transaction Errors vs. Unobservable Loss	31
Supply Chain Performance with Target-Oriented Firms	30
Intertemporal Segmentation via Flexible-Duration Group Buying	29
Sales Information Transparency and Trust in Repeated Vertical Relationships	28
Service Quality Using Text Mining: Measurement and Consequences	28

On Designing a Socially Optimal Expedited Service and Its Impact on Individual Welfare	28
Dynamic Type Matching	28
Price-Directed Cost Sharing and Demand Allocation Among Service Providers with Multiple Demand Sources and Multiple Facilities	27
Better Together! The Consumer Implications of Delivery Consolidation	27
Optimal Contract Design for a National Brand Manufacturer Under Store Brand Private Information	27
Scan Based Trading and Bargaining Equilibrium: A Structural Estimation of Supply Chain Profit	27
Variations of the Bullwhip Effect Across Foreign Subsidiaries	27
Not All Lines Are Skipped Equally: An Experimental Investigation of Line-Sitting and Express Lines	27
Optimal Consolidation of Polling Locations	26
From Targeting to Transfer: Design of Allocation Rules in Cash Transfer Programs	26
Intertemporal Price Discrimination via Randomized Promotions	26
Technology Licensing and Productivity Growth: Evidence from Manufacturing Firms in Developing Economies	26
Managing Flexible Capacity in Service Systems with Worker Shortages	26
Call for Papers: Manufacturing & Service Operations Management Special Issue on Responsible Retail Operations	26
NetEase Cloud Music Data	26
A Theory of Interior Peaks: Activity Sequencing and Selection for Service Design	25
Editorial Board	25
Does What Happens in the ED Stay in the ED? The Effects of Emergency Department Physician Workload on Post-ED Care Use	25
Financial Cross-Ownership and Information Dissemination in a Supply Chain	25
MSOM Society Student Paper Competition: Abstracts of 2022 Winners	25
Scheduling Smarter: Scheduling Decision Impact on Nurse-Aide Turnover	24
Conditional Lead-Time Flexibility in an Assemble-to-Order System	24
Understanding Customer Retrials in Call Centers: Preferences for Service Quality and Service Speed	24
Full Quantity or Full Credit? Choosing the Right Buyback Policy for a Behavioral Retailer	24
Telehealth in Acute Care: Pay Parity and Patient Access	24
Warranty Matching in a Consumer Electronics Closed-Loop Supply Chain	24
A Classification of Carbon Abatement Opportunities of Global Firms	23
Allocation of Funds in Bilevel Subsidy Welfare Programs	23
Outcome-Based Reimbursement: The Solution to High Drug Spending?	23
Multiproduct Dynamic Pricing with Limited Inventories Under a Cascade Click Model	23
The Promise of mHealth for Chronic Disease Management Under Different Payment Systems	23
Dynamic Care Unit Placements Under Unknown Demand with Learning	22
Dual Sourcing Under Internal and External Volatilities	22
Editorial Board	22
Introduction to Special Section on Data-Driven Research Challenge	22
Does Transparency Hinder Technological Novelty? Evidence from Large Pharmaceutical Firms	22
Acknowledgments to Editors and Reviewers (2023)	22
Mechanism Design for Managing Hidden Rebates and Inflated Quotes of a Procurement Service Provider	22
The Value of Information and Flexibility with Temporal Commitments	21
Incentivized Actions in Freemium Games	21
Omnichannel Distribution to Fulfill Retail Orders	21
MSD: Continuous Pharmaceutical Manufacturing Data for the 2024 MSOM Data-Driven Research Challenge	21
Competition Between Hospitals Under Bundled Payments and Fee-for-Service: An Equilibrium Analysis of Insurer’s Choice	21
A Branch-and-Price Algorithm Enhanced by Decision Diagrams for the Kidney Exchange Problem	21
Product Flexibility Strategy Under Supply and Demand Risk	20
Dynamic Probabilistic Selling When Customers Have Boundedly Rational Expectations	20
Decarbonizing OCP	20
Editorial Board	20
Loyalty Currency and Mental Accounting: Do Consumers Treat Points Like Money?	20
Privacy Management in Service Systems	20
The Impact of Automation on Workers When Workers Are Strategic: The Case of Ride-Hailing	20
Information Dependency in Mitigating Disruption Cascades	20
The Impact of Behavioral and Economic Drivers on Gig Economy Workers	20
Distance-Based Service Priority: An Innovative Mechanism to Increase System Throughput and Social Welfare	20
Why Are Minimum Order Quantity Contracts Popular in Practice? A Behavioral Investigation	20
Early Detection of Opioid Over-Procurement: A Semisupervised Machine Learning Approach	19
Incentivizing Commuters to Carpool: A Large Field Experiment with Waze	19
Believing in Analytics: Managers’ Adherence to Price Recommendations from a DSS	19
Recycling Standards, Green Inventions, and Spillover: Evidence from California’s Electronic Waste Recycling Act (EWRA)	19
Assortment Optimization for a Multistage Choice Model	19
Multiobjective Stochastic Optimization: A Case of Real-Time Matching in Ride-Sourcing Markets	19
Show or Tell? Improving Inventory Support for Agent-Based Businesses at the Base of the Pyramid	19
Frontiers in Operations: Waiting Experience in Open-Shop Service Networks: Improvements via Flow Analytics and Automation	19
Quality Signaling Through Crowdfunding Pricing	19
Assortment Optimization with Multi-Item Basket Purchase Under Multivariate MNL Model	19
The Impact of the COVID-19 Pandemic on the Behavior of Online Gig Workers	19
Distributed 3D Printing of Spare Parts via IP Licensing	19
OM Forum—Supply Chain Thinking in Healthcare: Lessons and Outlooks	19
Aggregating Distributed Energy Resources: Efficiency and Market Power	19
Workforce Configuration in Charity Settings: A Forward-Looking Approach	19
Restructuring Global Supply Chains: Navigating Challenges of the COVID-19 Pandemic and Beyond	18
Omnichannel Assortment Optimization Under the Multinomial Logit Model with a Features Tree	18
Disclosing Product Availability in Online Retail	18
2023 M&SOM Meritorious Service Award	18
Evaluation of a Split Flow Model for the Emergency Department	18
Joint Product Framing (Display, Ranking, Pricing) and Order Fulfillment Under the Multinomial Logit Model for E-Commerce Retailers	18
Can Big Data Cure Risk Selection in Healthcare Capitation Program? A Game Theoretical Analysis	18
Hold Me Accountable: Anonymity and Prosocial Behavior in Services	17
Non-ownership Business Models for Solar Energy	17
We Are on the Way: Analysis of On-Demand Ride-Hailing Systems	17

Inventory Commitment and Monetary Compensation Under Competition	17
Supply Risk Mitigation in a Decentralized Supply Chain: Pricing Postponement or Payment Postponement?	17
Routing and Staffing in Customer Service Chat Systems with Generally Distributed Service and Patience Times	17
Market Thickness in Online Food Delivery Platforms: The Impact of Food Processing Times	17
Logistics Performance, Ratings, and Its Impact on Customer Purchasing Behavior and Sales in E-Commerce Platforms	17
Can Global Sourcing Strategy Predict Stock Returns?	17
Lemons, Trade-Ins, and Certified Pre-Owned Programs	17
Introduction to the Special Section on Smart City Operations	16
Forewarned Is Forearmed? Contingent Sourcing, Shipment Information, and Supplier Competition	16
Content Promotion for Online Content Platforms with the Diffusion Effect	16
The Strategic Role of Supplier Learning	16
Retailing Strategies of Imperfect Produce and the Battle Against Food Waste	16
Queueing with Negative Network Effects	16
The Impact of Schedule Consistency on Shift Worker Productivity: An Empirical Investigation	16
Demand Learning and Pricing for Varying Assortments	16
Contracting Mechanisms for Stable Sourcing Networks	16
Sooner or Later? Promising Delivery Speed in Online Retail	16
Inventory-Responsive Donor-Management Policy: A Tandem Queueing Network Model	16
Offering Memories to Sell Goods? Pricing and Welfare Implications of Experiential Retail	16
Reference Pricing for Healthcare Services	15
Optimal Prototyping with Noisy Measurements	15
Distributional Robustness and Inequity Mitigation in Disaster Preparedness of Humanitarian Operations	15
An Analysis of Incentive Schemes for Participant Retention in Clinical Studies	15
Surge Pricing and Two-Sided Temporal Responses in Ride Hailing	15
Editorial Board	15
Frontiers in Operations: Does Physician’s Choice of When to Perform EHR Tasks Influence Total EHR Workload?	15
Partnerships in Urban Mobility: Incentive Mechanisms for Improving Public Transit Adoption	15
Promotional Inventory Displays: An Empirical Analysis Using IoT Data	15
OM Forum—The Best of Both Worlds: Machine Learning and Behavioral Science in Operations Management	14
Offline-Channel Planning in Smart Omnichannel Retailing	14
Follow the Crowd with Uncertain Service Capacity	14
Intertemporal Content Variation with Customer Learning	14
OM Forum—Reducing Food Waste: An Operations Management Research Agenda	14
Sequential Innovation in Mobile App Development	14
The Microstructure of Work: Understanding Productivity Benefits and Costs of Interruptions	14
Precommitments in Two-Sided Market Competition	14
Frontiers in Operations: Battery as a Service: Flexible Electric Vehicle Battery Leasing	14
The Impact of Digitization on Print Book Sales: Analysis Using Genre Exposure Heterogeneity	14
Redesigning Sample Transportation in Malawi Through Improved Data Sharing and Daily Route Optimization	14
Beating the Algorithm: Consumer Manipulation, Personalized Pricing, and Big Data Management	13
Pricing for Heterogeneous Products: Analytics for Ticket Reselling	13
RiRiShun Logistics: Home Appliance Delivery Data for the 2021 Manufacturing & Service Operations Management Data-Driven Research Challenge	13
Product Development in Crowdfunding: Theoretical and Empirical Analysis	13
Recovering Global Supply Chains from Sourcing Interruptions: The Role of Sourcing Strategy	13
Going the Distance: The Impact of Commute on Gender Diversity in Public Service	13
Note: The Value and Cost of the Customer’s Waiting Time	13
Seeing the Bigger Picture? Ramping up Production with the Use of Augmented Reality	13
Multi-Armed Bandits with Endogenous Learning Curves: An Application to Split Liver Transplantation	13
Private vs. Pooled Transportation: Customer Preference and Design of Green Transport Policy	13
Optimal Intervention Policies for Total Joint Replacement Postoperative Care Process	13
Centralized or Decentralized Transfer Prices: A Behavioral Approach for Improving Supply Chain Coordination	12
Adaptive Learning of Drug Quality and Optimization of Patient Recruitment for Clinical Trials with Dropouts	12
Supply Chain Coordination for E-Commerce: Risk Penalty vs. Flat Rate	12
Trade Credit and Bankruptcy Risk in Supply Chains: An Experimental Study	12
Optimal Policy for Inventory Management with Periodic and Controlled Resets	12
Patient Sensitivity to Emergency Department Waiting Time Announcements	12
Intraday Scheduling with Patient Re-entries and Variability in Behaviours	12
Mobile Payment Services, Government Involvement, and Mobile Network Operator Performance	12
Impact of Temporary Store Closures on Online Sales: Evidence from a Natural Experiment	11
Antidiscrimination Laws, Artificial Intelligence, and Gender Bias: A Case Study in Nonmortgage Fintech Lending	11
Simultaneous vs. Sequential: Optimal Assortment Recommendation in Multistore Retailing	11
Physician Adoption of AI Assistant	11
Diversion in Prescription Opioid Supply Chains: Evidence from the Drug Supply Chain Security Act	11
On the Interplay of Production Flexibility, Capital Structure, and Investment Timing	11
Retail Sample Boxes: Counteracting the Adverse Effect of Accelerated Learning via Future Credit	11
Learning Personalized Product Recommendations with Customer Disengagement	11
AI and Procurement	11
What Is the Impact of Nonrandomness on Random Choice Models?	11
Procurement Strategies with Unreliable Suppliers Under Correlated Random Yields	11
Obligatory Responses to FDA Inspection Outcomes and Future Drug Shortages	11
The Design of Optimal Pay-as-Bid Procurement Mechanisms	11
Value of Algorithm-Enabled Process Innovation: The Case of Sepsis	11
Opaque Selling and Inventory Management in Vertically Differentiated Markets	11
Shared-Ride Efficiency of Ride-Hailing Platforms	11
Ride-Hailing Platforms: Competition and Autonomous Vehicles	11
Dynamic Pricing and Bidding for Display Advertising Campaigns	11
Using Mobile Device Data to Understand the Effect of Stay-at-Home Orders on Residents’ Mobility	11
Frame by Fame: Content Creation on Short Video-Format Platforms	11
Should Gig Platforms Decentralize Dispute Resolution?	10
Intertemporal Pricing via Nonparametric Estimation: Integrating Reference Effects and Consumer Heterogeneity	10
Strategic Inventories Under Supply Chain Competition	10
Reading Between the Stars: Understanding the Effects of Online Customer Reviews on Product Demand	10
Service Chains’ Operational Strategies: Standardization or Customization? Evidence from the Nursing Home Industry	10
Artificial Shortage in Agricultural Supply Chains	10
Editorial Board	10
An Operations Approach for Reducing Glycemic Variability: Evidence from a Primary Care Setting	10
Adaptive Seamless Dose-Finding Trials	10
Impacts of Distributive Comparison Behavior on Corporate Social Responsibility in Supply Chains: The Role of Small Firms	10
CEO Stock Ownership, Recall Timing, and Stock Market Penalties	10
Inventory Sharing and Demand-Side Underweighting	10
Product Price, Quality, and Service Decisions Under Consumer Choice Models	10
Renewable, Flexible, and Storage Capacities: Friends or Foes?	10
Innovative Business Models in Ocean-Bound Plastic Recycling	9
Social Learning and Content Quality Under Polarization	9
Editorial Board	9