M&SOM-Manufacturing & Service Operations Management

Article	Citations
Editorial Board	138
Robust and Heterogenous Odds Ratio: Estimating Price Sensitivity for Unbought Items	119
On the Distributed Energy Storage Investment and Operations	99
Sustainability Implications of Supply Chain Responsiveness	99
Improving Broader Sharing to Address Geographic Inequity in Liver Transplantation	82
Impacts of Care Provider Collaborations on the Service Time for Inpatient Stays: An Analysis Using Electronic Health Record Audit Logs and Dynamic Graphs	82
Designing Emission Permits Regulation for Multiple Compliance Periods	81
Introduction: Frontiers in Operations	80
Test Allocation and Pool Composition in Heterogenous Populations Under Strict Capacity Constraints	80
Privacy-Preserving Personalized Recommender Systems	80
Multiplicity in Product Expiration Dates and Food Waste in Grocery Retail Stores	74
Managing Quality on Two-Sided Platforms in the Presence of Provider Competition	71
Curbing Emissions: Environmental Regulations and Product Offerings Across Markets	66
Assign-to-Seat: Dynamic Capacity Control for Selling High-Speed Train Tickets	66
Contextual Stochastic Optimization for Omnichannel Multicourier Order Fulfillment Under Delivery Time Uncertainty	63
Editorial Board	62
On the Participation, Competition and Welfare at Customer-Intensive Discretionary Service Platforms	61
Order-Optimal Correlated Rounding for Fulfilling Multi-Item E-Commerce Orders	59
Robust Drone Delivery with Weather Information	59
Price Discrimination and Inventory Allocation in Bertrand Competition	59
Multiportfolio Optimization: A Fairness-Aware Target-Oriented Model	57
Multiproduct Inventory Systems with Upgrading: Replenishment, Allocation, and Online Learning	54
Corporate Governance and Related Party Transactions in Global Supply Chains	54
Sequential Bidding for Merging in Algorithmic Traffic	52
Experience Minimizes the Pull-to-Center Effect in Newsvendor Decisions	52

Site Reassignment for Mobile Outreach Teams: Investigating the Effectiveness of Decentralized Decision Making	51
Joint Assortment Optimization and Discrete Marketing Mix Allocation	49
Competition in Optimal Stopping: Behavioral Insights	48
Robust Inventory Management: A Cycle-Based Approach	47
Contractual Coordination of Agricultural Marketing Cooperatives With Quality Provisions	46
Sharing Platforms in Emerging Markets: The Role of Human Intermediaries	44
The Impact of the Opportunity Zone Program on Residential Real Estate	43
Estimating Personalized Demand with Unobserved No-Purchases Using a Mixture Model: An Application in the Hotel Industry	41
Offline Feature-Based Pricing Under Censored Demand: A Causal Inference Approach	41
How Forced Intervention Facilitates AI Adoption	40
Warnings and Endorsements: Improving Human–AI Collaboration in the Presence of Outliers	37
Improving the Quality of In-Kind Donations: A Field Experiment	37
A Manager and an AI Walk into a Bar: Does ChatGPT Make Biased Decisions Like We Do?	36
Shortening Emergency Medical Response Time with Joint Operations of Uncrewed Aerial Vehicles with Ambulances	35
Pooling and Boosting for Demand Prediction in Retail: A Transfer Learning Approach	35
Editorial Board	34
The Value of Response Time Information in Supply Chain Bargaining	34
Distributionally Robust Monopoly Pricing: Switching from Low to High Prices in Volatile Markets	34
A Locational Demand Model for Bike-Sharing	33
How to Conclude a Suspended Sports League?	33
Primary Care First Initiative: Impact on Care Delivery and Outcomes	33
Multi-purchase Behavior: Modeling, Estimation, and Optimization	31
Mental Accounting in Allocating Capacity	31
Impact of Modularity Design on Mobile App Launch Success	31
Editorial Board	31
State-Dependent Estimation of Delay Distributions in Fork-Join Networks	31
A Market-Based Mechanism for Global Vaccine Procurement Coalitions	30
Efficient Cloud Server Deployment Under Demand Uncertainty	30
Learning to Collude in a Pricing Duopoly	30
Forecasting Airport Transfer Passenger Flow Using Real-Time Data and Machine Learning	30
Personalized Healthcare Outcome Analysis of Cardiovascular Surgical Procedures	30
Market Formation, Pricing, and Value Generation in Ride-Hailing Services	29
Discretion in Automated Supermarket Replenishment: Censorship Bias and Self-inflicted Stockouts	29
Learning in Repeated Multiunit Pay-as-Bid Auctions	29
Order Fulfillment Under Pick Failure in Omnichannel Ship-From-Store Programs	29
Managing Social Responsibility in Multitier Supply Chains	29
A Two-Part Machine Learning Approach to Characterizing Network Interference in A/B Testing	28
2022 M&SOM Meritorious Service Award	28
Optimizing Interhospital Patient Transfer Decisions: A Queueing Network Approach	27
Inventory Systems with Record Inaccuracy: Transaction Errors vs. Unobservable Loss	27
Capacity Planning for Resource Turnaround Operations	27
No Call, No Show: Impact of No-Shows on Customer Attrition in Online-to-Offline Services	27
Reducing Traffic Incidents in Meal Deliveries: Penalize the Platform or Its Independent Drivers?	27
Algorithmic Assortment Curation: An Empirical Study of Buybox in Online Marketplaces	27
Sales Information Transparency and Trust in Repeated Vertical Relationships	26
Call for Papers: Manufacturing & Service Operations Management Special Issue on Responsible Retail Operations	26
Optimal Consolidation of Polling Locations	26
Enhancing the Benefits of Dual Sourcing with Upstream Visibility	26
Stability of Procurement Networks	25
2025 M&SOM Meritorious Service Award	24

Variations of the Bullwhip Effect Across Foreign Subsidiaries	24
Better Together! The Consumer Implications of Delivery Consolidation	24
Intertemporal Price Discrimination via Randomized Promotions	24
Not All Lines Are Skipped Equally: An Experimental Investigation of Line-Sitting and Express Lines	24
From Targeting to Transfer: Design of Allocation Rules in Cash Transfer Programs	24
Data-Driven Pricing for Availability-Based Upgrades Under a Multiple Binary Choice Model with Copula	23
Managing Flexible Capacity in Service Systems with Worker Shortages	23
Optimal Contract Design for a National Brand Manufacturer Under Store Brand Private Information	23
MSOM Society Student Paper Competition: Abstracts of 2022 Winners	22
Editorial Board	22
Conditional Lead-Time Flexibility in an Assemble-to-Order System	21
Multiproduct Dynamic Pricing with Limited Inventories Under a Cascade Click Model	21
Allocation of Funds in Bilevel Subsidy Welfare Programs	21
Telehealth in Acute Care: Pay Parity and Patient Access	21
Full Quantity or Full Credit? Choosing the Right Buyback Policy for a Behavioral Retailer	21
The Promise of mHealth for Chronic Disease Management Under Different Payment Systems	21
Does What Happens in the ED Stay in the ED? The Effects of Emergency Department Physician Workload on Post-ED Care Use	20
A Classification of Carbon Abatement Opportunities of Global Firms	20
Acknowledgments to Editors and Reviewers (2023)	20
Scheduling Smarter: Scheduling Decision Impact on Nurse-Aide Turnover	20
Loyalty Currency and Mental Accounting: Do Consumers Treat Points Like Money?	19
Introduction to Special Section on Data-Driven Research Challenge	19
Decarbonizing OCP	19
A Branch-and-Price Algorithm Enhanced by Decision Diagrams for the Kidney Exchange Problem	19
Does Transparency Hinder Technological Novelty? Evidence from Large Pharmaceutical Firms	19
Dynamic Care Unit Placements Under Unknown Demand with Learning	19
Privacy Management in Service Systems	19
Dual Sourcing Under Internal and External Volatilities	19
Managing Service Systems with Overconfident Customers	19
The Impact of Behavioral and Economic Drivers on Gig Economy Workers	19
MSD: Continuous Pharmaceutical Manufacturing Data for the 2024 MSOM Data-Driven Research Challenge	19
Editorial Board	18
Believing in Analytics: Managers’ Adherence to Price Recommendations from a DSS	18
The Impact of Automation on Workers When Workers Are Strategic: The Case of Ride-Hailing	18
Frontiers in Operations: Operational Overload: The Impact of Workload on High-Skilled Workforce Attrition	18
Distance-Based Service Priority: An Innovative Mechanism to Increase System Throughput and Social Welfare	18
Information Dependency in Mitigating Disruption Cascades	17
Frontiers in Operations: Last-Mile Delivery in Healthcare: Drone Delivery for Blood Products in Rwanda	17
Aggregating Distributed Energy Resources: Efficiency and Market Power	17
A Sample-Based Approach to the Price-Setting Newsvendor Problem with Limited Demand Information	17
Economics of Multitier Supply Chain Financing	17
Preparing for the Next Health Emergency: The Effect of Facility Specialization in Concurrent Management of Pandemic and Non-Pandemic Demand	17
Quality Signaling Through Crowdfunding Pricing	17
The Impact of the COVID-19 Pandemic on the Behavior of Online Gig Workers	16
Workforce Configuration in Charity Settings: A Forward-Looking Approach	16
Early Detection of Opioid Over-Procurement: A Semisupervised Machine Learning Approach	16
Ad Blockers and Ad Quality	16
Optimal Capacity and Price Designs Under Ex Ante and Ex Post Theft	16
Assortment Optimization for a Multistage Choice Model	16
Restructuring Global Supply Chains: Navigating Challenges of the COVID-19 Pandemic and Beyond	16
Incentivizing Commuters to Carpool: A Large Field Experiment with Waze	15
Distributed 3D Printing of Spare Parts via IP Licensing	15
Multiobjective Stochastic Optimization: A Case of Real-Time Matching in Ride-Sourcing Markets	15
Assortment Optimization with Multi-Item Basket Purchase Under Multivariate MNL Model	15
Inventory Commitment and Monetary Compensation Under Competition	15
Batching and Greedy Policies: How Good Are They in Dynamic Matching?	15
Frontiers in Operations: Waiting Experience in Open-Shop Service Networks: Improvements via Flow Analytics and Automation	15
2023 M&SOM Meritorious Service Award	15
Artificial Intelligence, Emotional Labor, and Service Operations	15
Recycling Standards, Green Inventions, and Spillover: Evidence from California’s Electronic Waste Recycling Act (EWRA)	15
Favorable Risk Selection in Medicare Advantage: The Effect of Allowing Non-Medical Services	14
Disclosing Product Availability in Online Retail	14
Market Thickness in Online Food Delivery Platforms: The Impact of Food Processing Times	14
Tides Need STEMMED: A Locally Operating Spatiotemporal Mutually Exciting Point Process with Dynamic Network for Improving Opioid Overdose Death Prediction	14
Evaluation of a Split Flow Model for the Emergency Department	14
Hold Me Accountable: Anonymity and Prosocial Behavior in Services	14
Erratum to “Multicriteria Course Mode Selection and Classroom Assignment Under Sudden Space Scarcity”	14
Can Big Data Cure Risk Selection in Healthcare Capitation Program? A Game Theoretical Analysis	13
Logistics Performance, Ratings, and Its Impact on Customer Purchasing Behavior and Sales in E-Commerce Platforms	13
Supply Risk Mitigation in a Decentralized Supply Chain: Pricing Postponement or Payment Postponement?	13
A Unified Framework to Impose Market Share Constraints for Selected Product Classes: Randomized and Deterministic Assortments Under the Multinomial Logit Model	13
Managing Consumer Bracketing Behaviours for E-tailing Operations	13
Can Global Sourcing Strategy Predict Stock Returns?	13
Queueing with Negative Network Effects	13
A Firm’s Operational Risk: Data Set and Empirical Evidence	13
Time-Varying Physician Productivity and Implications for Emergency Department Modeling and Staffing	13
Introduction to the Special Section on Smart City Operations	13
Distributional Robustness and Inequity Mitigation in Disaster Preparedness of Humanitarian Operations	13
Forewarned Is Forearmed? Contingent Sourcing, Shipment Information, and Supplier Competition	13
Demand Learning and Pricing for Varying Assortments	12

Contracting Mechanisms for Stable Sourcing Networks	12
Sooner or Later? Promising Delivery Speed in Online Retail	12
Routing and Staffing in Customer Service Chat Systems with Generally Distributed Service and Patience Times	12
The Strategic Role of Supplier Learning	12
Inventory-Responsive Donor-Management Policy: A Tandem Queueing Network Model	12
Retailing Strategies of Imperfect Produce and the Battle Against Food Waste	12
Content Promotion for Online Content Platforms with the Diffusion Effect	12
Offering Memories to Sell Goods? Pricing and Welfare Implications of Experiential Retail	12
The Impact of Schedule Consistency on Shift Worker Productivity: An Empirical Investigation	12
Lemons, Trade-Ins, and Certified Pre-Owned Programs	12
Tip Your Farmer? Implications of Tipping on Smallholder Welfare in Agricultural Supply Chains	12
An Analysis of Incentive Schemes for Participant Retention in Clinical Studies	11
Optimal Prototyping with Noisy Measurements	11
Redesigning Sample Transportation in Malawi Through Improved Data Sharing and Daily Route Optimization	11
Offline-Channel Planning in Smart Omnichannel Retailing	11
Editorial Board	11
Frontiers in Operations: Show-Up Profiles for Scheduled Services: Estimation and Applications	11
Dynamic Irrigation Management Under Weather Uncertainty and Soil Heterogeneity	11
Promotional Inventory Displays: An Empirical Analysis Using IoT Data	11
OM Forum—The Best of Both Worlds: Machine Learning and Behavioral Science in Operations Management	11
Follow the Crowd with Uncertain Service Capacity	11
The Impact of Digitization on Print Book Sales: Analysis Using Genre Exposure Heterogeneity	11
Strategic Entry of Farmers’ Cooperatives in Agricultural Markets	11
Frontiers in Operations: Does Physician’s Choice of When to Perform EHR Tasks Influence Total EHR Workload?	11
Editorial Board	11
Precommitments in Two-Sided Market Competition	11
When Should Fractional-Dose Vaccines Be Used?	10
Optimal Policy for Inventory Management with Periodic and Controlled Resets	10
The Role of Product Quality in Marketplaces	10
Emission Reduction Through Regulating Indirect Sources	10
Hospital vs. Home Care: Trading off Predischarge and Postdischarge Infection and Mortality Risks	10
RiRiShun Logistics: Home Appliance Delivery Data for the 2021 Manufacturing & Service Operations Management Data-Driven Research Challenge	10
Frontiers in Operations: A Moment for Reflection: Debiasing Service Evaluations	10
Telehealth’s Double-Edged Sword: Hidden Costs of Expanding Access to Virtual Care	10
Sequential Innovation in Mobile App Development	10
Forced Labor in Labor Supply Chains: Contracting and Information Asymmetry	10
Is IT That You Can’t Learn, Or You Won’t Learn? Technology-Enabled Monitoring and Heterogeneity in Sales Performance	10
Frontiers in Operations: Battery as a Service: Flexible Electric Vehicle Battery Leasing	10
Beating the Algorithm: Consumer Manipulation, Personalized Pricing, and Big Data Management	10
Online Facility Location: Running Stores on Wheels with Spatial Demand Learning	10
Product Development in Crowdfunding: Theoretical and Empirical Analysis	9
On Data-Driven Prescriptive Analytics with Side Information: A Regularized Nadaraya–Watson Approach	9
Multi-Armed Bandits with Endogenous Learning Curves: An Application to Split Liver Transplantation	9
Antidiscrimination Laws, Artificial Intelligence, and Gender Bias: A Case Study in Nonmortgage Fintech Lending	9
Trade Credit and Bankruptcy Risk in Supply Chains: An Experimental Study	9
Renewable, Flexible, and Storage Capacities: Friends or Foes?	9
Opaque Selling and Inventory Management in Vertically Differentiated Markets	9
Patient Sensitivity to Emergency Department Waiting Time Announcements	9
Managing Software Component Quality with Automation: Evidence from Dependabot	9
Pricing for Heterogeneous Products: Analytics for Ticket Reselling	9
The Design of Optimal Pay-as-Bid Procurement Mechanisms	9
Going the Distance: The Impact of Commute on Gender Diversity in Public Service	9
Frontiers in Operations: You, Me, or We? Coproductive Principal-Agent Dynamics	9
Private vs. Pooled Transportation: Customer Preference and Design of Green Transport Policy	9
Impact of Temporary Store Closures on Online Sales: Evidence from a Natural Experiment	9
Shared-Ride Efficiency of Ride-Hailing Platforms	9
Obligatory Responses to FDA Inspection Outcomes and Future Drug Shortages	9
Editorial Board	8
Retail Category Management with Slotting Fees	8
On the Interplay of Production Flexibility, Capital Structure, and Investment Timing	8
Retail Sample Boxes: Counteracting the Adverse Effect of Accelerated Learning via Future Credit	8
Frame by Fame: Content Creation on Short Video-Format Platforms	8
Physician Adoption of AI Assistant	8
Buffer Times Between Scheduled Events in Resource Assignment Problem: A Conflict-Robust Perspective	8
Managing Multitier Inventory Networks with Expediting Under Normal and Disrupted Modes	8
Using Mobile Device Data to Understand the Effect of Stay-at-Home Orders on Residents’ Mobility	8
Dynamic Pricing and Bidding for Display Advertising Campaigns	8
Diversion in Prescription Opioid Supply Chains: Evidence from the Drug Supply Chain Security Act	8
Capacity Management in Networks: A Structural Estimation Approach for Hospital Inpatient Wards	8
Impacts of Distributive Comparison Behavior on Corporate Social Responsibility in Supply Chains: The Role of Small Firms	8
Linking Multisite Sex Ad Data at the Individual Level to Aid Counter-Trafficking Efforts	8
Value of Algorithm-Enabled Process Innovation: The Case of Sepsis	8
Simultaneous vs. Sequential: Optimal Assortment Recommendation in Multistore Retailing	8
Adaptive Seamless Dose-Finding Trials	8
The Economics of Bestsellers: Consumer Search, Sales Ranking, and Social Learning	8
Inventory Sharing Under Service Competition	7
CEO Stock Ownership, Recall Timing, and Stock Market Penalties	7
Estimating the Stockout-Based Demand Spillover Effect in a Fashion Retail Setting	7
Online Personalized Assortment Optimization with High-Dimensional Customer Contextual Data	7
Coordination for Assembly	7
Editorial Board	7
On Repeat: Does Iteration Drive Innovation?	7
Should Gig Platforms Decentralize Dispute Resolution?	7
Flexible Data Aggregation for Prediction and Decision Making with Contextual Information: Applications in Retailing	7
Service Chains’ Operational Strategies: Standardization or Customization? Evidence from the Nursing Home Industry	7
A Rolling Recruitment Process Under Applicant Stochastic Departures	7
Intertemporal Pricing via Nonparametric Estimation: Integrating Reference Effects and Consumer Heterogeneity	7
Online Learning for Dual-Index Policies in Dual-Sourcing Systems	7
Business Method Innovation in U.S. Manufacturing and Trade	7
Editorial Board	7
The Impact of Customer Information on Service Supply and Demand: Evidence from a Large Live-Streaming Experiment	7
Investment Efforts Under Complementary Sourcing: The Role of Market Risk and Endogenous Pricing	6
The Nonstationary Newsvendor with (and Without) Predictions	6
Service Operations for Justice-on-Time: A Data-Driven Queueing Approach	6
Supply Chain Nearshoring in Response to Regional Value Content Requirements	6