M&SOM-Manufacturing & Service Operations Management

Article	Citations
Editorial Board	323
On the Distributed Energy Storage Investment and Operations	152
Sustainability Implications of Supply Chain Responsiveness	148
Assign-to-Seat: Dynamic Capacity Control for Selling High-Speed Train Tickets	148
Managing Quality on Two-Sided Platforms in the Presence of Provider Competition	128
Managing Uncertain Capacities for Network Revenue Optimization	119
Robust Drone Delivery with Weather Information	114
Improving Broader Sharing to Address Geographic Inequity in Liver Transplantation	110
Designing Emission Permits Regulation for Multiple Compliance Periods	105
Test Allocation and Pool Composition in Heterogenous Populations Under Strict Capacity Constraints	104
Order-Optimal Correlated Rounding for Fulfilling Multi-Item E-Commerce Orders	83
Robust and Heterogenous Odds Ratio: Estimating Price Sensitivity for Unbought Items	78
Price Discrimination and Inventory Allocation in Bertrand Competition	74
Introduction: Frontiers in Operations	70
Setting Retail Staffing Levels: A Methodology Validated with Implementation	70
That’s Not Fair: Tariff Structures for Electric Utilities with Rooftop Solar	69
Contextual Stochastic Optimization for Omnichannel Multicourier Order Fulfillment Under Delivery Time Uncertainty	67
On the Participation, Competition and Welfare at Customer-Intensive Discretionary Service Platforms	66
Curbing Emissions: Environmental Regulations and Product Offerings Across Markets	65
Intertemporal Product Management with Strategic Consumers: The Value of Defective Product Returns	61
Experience Minimizes the Pull-to-Center Effect in Newsvendor Decisions	59
Privacy-Preserving Personalized Recommender Systems	59
Warnings and Endorsements: Improving Human–AI Collaboration in the Presence of Outliers	58
The Impact of the Opportunity Zone Program on Residential Real Estate	57
Multiportfolio Optimization: A Fairness-Aware Target-Oriented Model	57

Corporate Governance and Related Party Transactions in Global Supply Chains	56
Sequential Bidding for Merging in Algorithmic Traffic	56
Competition in Optimal Stopping: Behavioral Insights	56
Robust Inventory Management: A Cycle-Based Approach	55
On Co-opetitive Supply Partnerships with End-Product Rivals: Information Asymmetry, Dual Sourcing and Supply Market Efficiency	55
A Model for Prepositioning Emergency Relief Items Before a Typhoon with an Uncertain Trajectory	54
Doing Less to Do More? Optimal Service Portfolio of Non-profits That Serve Distressed Individuals	53
Site Reassignment for Mobile Outreach Teams: Investigating the Effectiveness of Decentralized Decision Making	51
When to Lock the Volatile Input Price? Procurement of Commodity Components Under Different Pricing Schemes	51
Offline Feature-Based Pricing Under Censored Demand: A Causal Inference Approach	51
Improving the Quality of In-Kind Donations: A Field Experiment	51
Contractual Coordination of Agricultural Marketing Cooperatives With Quality Provisions	50
Pooling and Boosting for Demand Prediction in Retail: A Transfer Learning Approach	49
Estimating Personalized Demand with Unobserved No-Purchases Using a Mixture Model: An Application in the Hotel Industry	48
Labor Welfare in On-Demand Service Platforms	48
A Manager and an AI Walk into a Bar: Does ChatGPT Make Biased Decisions Like We Do?	47
Multi-purchase Behavior: Modeling, Estimation, and Optimization	46
Learning to Collude in a Pricing Duopoly	46
Impact of Modularity Design on Mobile App Launch Success	44
How to Conclude a Suspended Sports League?	44
Editorial Board	43
Learning in Repeated Multiunit Pay-as-Bid Auctions	42
Market Formation, Pricing, and Value Generation in Ride-Hailing Services	42
A Locational Demand Model for Bike-Sharing	42
Mental Accounting in Allocating Capacity	42
Do Managers Overreact When in Backlog? Evidence of Scope Neglect from a Supply Chain Experiment	41
Robust Optimization Approach to Process Flexibility Designs with Contribution Margin Differentials	41
The Value of Response Time Information in Supply Chain Bargaining	40
Warranty Reserve Management: Demand Learning and Funds Pooling	40
Payment Models to Coordinate Healthcare Providers with Partial Attribution of Outcome Costs	39
Efficient Cloud Server Deployment Under Demand Uncertainty	39
Flexible Drug Approval Policies	38
State-Dependent Estimation of Delay Distributions in Fork-Join Networks	37
Shortening Emergency Medical Response Time with Joint Operations of Uncrewed Aerial Vehicles with Ambulances	35
Personalized Healthcare Outcome Analysis of Cardiovascular Surgical Procedures	35
Forecasting Airport Transfer Passenger Flow Using Real-Time Data and Machine Learning	33
A Market-Based Mechanism for Global Vaccine Procurement Coalitions	33
Sourcing from a Self-Reporting Supplier: Strategic Communication of Social Responsibility in a Supply Chain	33
Managing Social Responsibility in Multitier Supply Chains	33
Primary Care First Initiative: Impact on Care Delivery and Outcomes	33
Order Fulfillment Under Pick Failure in Omnichannel Ship-From-Store Programs	33
2022 M&SOM Meritorious Service Award	32
The Value of Smart Contract in Trade Finance	32
Symbolic Awards in Buyer–Supplier Relations	31
A Two-Part Machine Learning Approach to Characterizing Network Interference in A/B Testing	31
Algorithmic Assortment Curation: An Empirical Study of Buybox in Online Marketplaces	31
Supply Chain Performance with Target-Oriented Firms	30
The Effects of Patent Extension and Take-Back Regulation on Green Pharmacy	30
Consumer Equilibrium, Demand Effects, and Efficiency in Group Buying	30
Inventory Systems with Record Inaccuracy: Transaction Errors vs. Unobservable Loss	30

Service Quality Using Text Mining: Measurement and Consequences	29
Managing Flexible Capacity in Service Systems with Worker Shortages	29
Variations of the Bullwhip Effect Across Foreign Subsidiaries	29
On Designing a Socially Optimal Expedited Service and Its Impact on Individual Welfare	29
Dynamic Type Matching	29
Scan Based Trading and Bargaining Equilibrium: A Structural Estimation of Supply Chain Profit	29
Optimal Consolidation of Polling Locations	28
Price-Directed Cost Sharing and Demand Allocation Among Service Providers with Multiple Demand Sources and Multiple Facilities	28
Call for Papers: Manufacturing & Service Operations Management Special Issue on Responsible Retail Operations	28
Not All Lines Are Skipped Equally: An Experimental Investigation of Line-Sitting and Express Lines	28
Better Together! The Consumer Implications of Delivery Consolidation	27
Stability of Procurement Networks	27
Sales Information Transparency and Trust in Repeated Vertical Relationships	27
From Targeting to Transfer: Design of Allocation Rules in Cash Transfer Programs	27
Technology Licensing and Productivity Growth: Evidence from Manufacturing Firms in Developing Economies	27
Intertemporal Price Discrimination via Randomized Promotions	27
NetEase Cloud Music Data	26
MSOM Society Student Paper Competition: Abstracts of 2022 Winners	26
Optimal Contract Design for a National Brand Manufacturer Under Store Brand Private Information	26
Editorial Board	26
Does What Happens in the ED Stay in the ED? The Effects of Emergency Department Physician Workload on Post-ED Care Use	25
A Theory of Interior Peaks: Activity Sequencing and Selection for Service Design	25
The Promise of mHealth for Chronic Disease Management Under Different Payment Systems	25
Multiproduct Dynamic Pricing with Limited Inventories Under a Cascade Click Model	25
Conditional Lead-Time Flexibility in an Assemble-to-Order System	25
Telehealth in Acute Care: Pay Parity and Patient Access	24
Full Quantity or Full Credit? Choosing the Right Buyback Policy for a Behavioral Retailer	24
Outcome-Based Reimbursement: The Solution to High Drug Spending?	24
Allocation of Funds in Bilevel Subsidy Welfare Programs	24
Scheduling Smarter: Scheduling Decision Impact on Nurse-Aide Turnover	24
Introduction to Special Section on Data-Driven Research Challenge	23
Understanding Customer Retrials in Call Centers: Preferences for Service Quality and Service Speed	23
Editorial Board	23
A Classification of Carbon Abatement Opportunities of Global Firms	23
Acknowledgments to Editors and Reviewers (2023)	23
Financial Cross-Ownership and Information Dissemination in a Supply Chain	23
Decarbonizing OCP	22
Privacy Management in Service Systems	22
Dynamic Probabilistic Selling When Customers Have Boundedly Rational Expectations	22
Competition Between Hospitals Under Bundled Payments and Fee-for-Service: An Equilibrium Analysis of Insurer’s Choice	22
Dual Sourcing Under Internal and External Volatilities	22
A Branch-and-Price Algorithm Enhanced by Decision Diagrams for the Kidney Exchange Problem	22
Incentivized Actions in Freemium Games	22
The Value of Information and Flexibility with Temporal Commitments	22
Dynamic Care Unit Placements Under Unknown Demand with Learning	22
Managing Service Systems with Overconfident Customers	21
Information Dependency in Mitigating Disruption Cascades	21
The Impact of Behavioral and Economic Drivers on Gig Economy Workers	21
MSD: Continuous Pharmaceutical Manufacturing Data for the 2024 MSOM Data-Driven Research Challenge	21
OM Forum—Supply Chain Thinking in Healthcare: Lessons and Outlooks	21
Editorial Board	21
Product Flexibility Strategy Under Supply and Demand Risk	21
Loyalty Currency and Mental Accounting: Do Consumers Treat Points Like Money?	21
Distance-Based Service Priority: An Innovative Mechanism to Increase System Throughput and Social Welfare	21
Does Transparency Hinder Technological Novelty? Evidence from Large Pharmaceutical Firms	21
Omnichannel Distribution to Fulfill Retail Orders	21
The Impact of Automation on Workers When Workers Are Strategic: The Case of Ride-Hailing	20
Why Are Minimum Order Quantity Contracts Popular in Practice? A Behavioral Investigation	20
Believing in Analytics: Managers’ Adherence to Price Recommendations from a DSS	20
Aggregating Distributed Energy Resources: Efficiency and Market Power	20
Quality Signaling Through Crowdfunding Pricing	20
Early Detection of Opioid Over-Procurement: A Semisupervised Machine Learning Approach	19
Distributed 3D Printing of Spare Parts via IP Licensing	19
Recycling Standards, Green Inventions, and Spillover: Evidence from California’s Electronic Waste Recycling Act (EWRA)	19
Show or Tell? Improving Inventory Support for Agent-Based Businesses at the Base of the Pyramid	19
Frontiers in Operations: Waiting Experience in Open-Shop Service Networks: Improvements via Flow Analytics and Automation	19
Optimal Capacity and Price Designs Under Ex Ante and Ex Post Theft	19
Incentivizing Commuters to Carpool: A Large Field Experiment with Waze	19
Batching and Greedy Policies: How Good Are They in Dynamic Matching?	19
Multiobjective Stochastic Optimization: A Case of Real-Time Matching in Ride-Sourcing Markets	19
Workforce Configuration in Charity Settings: A Forward-Looking Approach	19
Ad Blockers and Ad Quality	19
Assortment Optimization with Multi-Item Basket Purchase Under Multivariate MNL Model	19
Assortment Optimization for a Multistage Choice Model	19
Restructuring Global Supply Chains: Navigating Challenges of the COVID-19 Pandemic and Beyond	19
Evaluation of a Split Flow Model for the Emergency Department	18
Can Big Data Cure Risk Selection in Healthcare Capitation Program? A Game Theoretical Analysis	18
Hold Me Accountable: Anonymity and Prosocial Behavior in Services	18
Inventory Commitment and Monetary Compensation Under Competition	18
2023 M&SOM Meritorious Service Award	18

Market Thickness in Online Food Delivery Platforms: The Impact of Food Processing Times	18
Joint Product Framing (Display, Ranking, Pricing) and Order Fulfillment Under the Multinomial Logit Model for E-Commerce Retailers	18
The Impact of the COVID-19 Pandemic on the Behavior of Online Gig Workers	18
Omnichannel Assortment Optimization Under the Multinomial Logit Model with a Features Tree	18
Non-ownership Business Models for Solar Energy	18
Offering Memories to Sell Goods? Pricing and Welfare Implications of Experiential Retail	17
Logistics Performance, Ratings, and Its Impact on Customer Purchasing Behavior and Sales in E-Commerce Platforms	17
A Firm’s Operational Risk: Data Set and Empirical Evidence	17
The Strategic Role of Supplier Learning	17
Can Global Sourcing Strategy Predict Stock Returns?	17
Disclosing Product Availability in Online Retail	17
Introduction to the Special Section on Smart City Operations	17
Contracting Mechanisms for Stable Sourcing Networks	17
Supply Risk Mitigation in a Decentralized Supply Chain: Pricing Postponement or Payment Postponement?	17
Inventory-Responsive Donor-Management Policy: A Tandem Queueing Network Model	17
Demand Learning and Pricing for Varying Assortments	16
Reference Pricing for Healthcare Services	16
Distributional Robustness and Inequity Mitigation in Disaster Preparedness of Humanitarian Operations	16
Routing and Staffing in Customer Service Chat Systems with Generally Distributed Service and Patience Times	16
Retailing Strategies of Imperfect Produce and the Battle Against Food Waste	16
Surge Pricing and Two-Sided Temporal Responses in Ride Hailing	16
The Impact of Schedule Consistency on Shift Worker Productivity: An Empirical Investigation	16
A Unified Framework to Impose Market Share Constraints for Selected Product Classes: Randomized and Deterministic Assortments Under the Multinomial Logit Model	16
Partnerships in Urban Mobility: Incentive Mechanisms for Improving Public Transit Adoption	16
Content Promotion for Online Content Platforms with the Diffusion Effect	16
Queueing with Negative Network Effects	16
Intertemporal Content Variation with Customer Learning	15
Sooner or Later? Promising Delivery Speed in Online Retail	15
Emission Reduction Through Regulating Indirect Sources	15
Promotional Inventory Displays: An Empirical Analysis Using IoT Data	15
An Analysis of Incentive Schemes for Participant Retention in Clinical Studies	15
Lemons, Trade-Ins, and Certified Pre-Owned Programs	15
OM Forum—The Best of Both Worlds: Machine Learning and Behavioral Science in Operations Management	15
Editorial Board	15
Forewarned Is Forearmed? Contingent Sourcing, Shipment Information, and Supplier Competition	15
The Impact of Digitization on Print Book Sales: Analysis Using Genre Exposure Heterogeneity	14
The Microstructure of Work: Understanding Productivity Benefits and Costs of Interruptions	14
Follow the Crowd with Uncertain Service Capacity	14
Beating the Algorithm: Consumer Manipulation, Personalized Pricing, and Big Data Management	14
Frontiers in Operations: Battery as a Service: Flexible Electric Vehicle Battery Leasing	14
Redesigning Sample Transportation in Malawi Through Improved Data Sharing and Daily Route Optimization	14
Optimal Prototyping with Noisy Measurements	14
Sequential Innovation in Mobile App Development	14
Precommitments in Two-Sided Market Competition	14
Frontiers in Operations: Does Physician’s Choice of When to Perform EHR Tasks Influence Total EHR Workload?	14
Seeing the Bigger Picture? Ramping up Production with the Use of Augmented Reality	14
Recovering Global Supply Chains from Sourcing Interruptions: The Role of Sourcing Strategy	14
Offline-Channel Planning in Smart Omnichannel Retailing	14
Private vs. Pooled Transportation: Customer Preference and Design of Green Transport Policy	13
Multi-Armed Bandits with Endogenous Learning Curves: An Application to Split Liver Transplantation	13
Optimal Policy for Inventory Management with Periodic and Controlled Resets	13
OM Forum—Reducing Food Waste: An Operations Management Research Agenda	13
Adaptive Learning of Drug Quality and Optimization of Patient Recruitment for Clinical Trials with Dropouts	13
Going the Distance: The Impact of Commute on Gender Diversity in Public Service	13
Trade Credit and Bankruptcy Risk in Supply Chains: An Experimental Study	12
Shared-Ride Efficiency of Ride-Hailing Platforms	12
Mobile Payment Services, Government Involvement, and Mobile Network Operator Performance	12
Impact of Temporary Store Closures on Online Sales: Evidence from a Natural Experiment	12
Optimal Intervention Policies for Total Joint Replacement Postoperative Care Process	12
Pricing for Heterogeneous Products: Analytics for Ticket Reselling	12
Patient Sensitivity to Emergency Department Waiting Time Announcements	12
Hospital vs. Home Care: Trading off Predischarge and Postdischarge Infection and Mortality Risks	12
Product Development in Crowdfunding: Theoretical and Empirical Analysis	11
Learning Personalized Product Recommendations with Customer Disengagement	11
Adaptive Seamless Dose-Finding Trials	11
Diversion in Prescription Opioid Supply Chains: Evidence from the Drug Supply Chain Security Act	11
Obligatory Responses to FDA Inspection Outcomes and Future Drug Shortages	11
Renewable, Flexible, and Storage Capacities: Friends or Foes?	11
RiRiShun Logistics: Home Appliance Delivery Data for the 2021 Manufacturing & Service Operations Management Data-Driven Research Challenge	11
Note: The Value and Cost of the Customer’s Waiting Time	11
AI and Procurement	11
The Design of Optimal Pay-as-Bid Procurement Mechanisms	11
Simultaneous vs. Sequential: Optimal Assortment Recommendation in Multistore Retailing	11
Frame by Fame: Content Creation on Short Video-Format Platforms	11
Value of Algorithm-Enabled Process Innovation: The Case of Sepsis	11
Supply Chain Coordination for E-Commerce: Risk Penalty vs. Flat Rate	11
Antidiscrimination Laws, Artificial Intelligence, and Gender Bias: A Case Study in Nonmortgage Fintech Lending	11
Opaque Selling and Inventory Management in Vertically Differentiated Markets	11
Centralized or Decentralized Transfer Prices: A Behavioral Approach for Improving Supply Chain Coordination	11
Using Mobile Device Data to Understand the Effect of Stay-at-Home Orders on Residents’ Mobility	11
Dynamic Pricing and Bidding for Display Advertising Campaigns	11
On the Interplay of Production Flexibility, Capital Structure, and Investment Timing	11
What Is the Impact of Nonrandomness on Random Choice Models?	11
Intraday Scheduling with Patient Re-entries and Variability in Behaviours	11
Strategic Inventories Under Supply Chain Competition	10
Product Price, Quality, and Service Decisions Under Consumer Choice Models	10
Inventory Sharing Under Service Competition	10
Retail Category Management with Slotting Fees	10
Retail Sample Boxes: Counteracting the Adverse Effect of Accelerated Learning via Future Credit	10
Procurement Strategies with Unreliable Suppliers Under Correlated Random Yields	10
Online Learning for Dual-Index Policies in Dual-Sourcing Systems	10
Impacts of Distributive Comparison Behavior on Corporate Social Responsibility in Supply Chains: The Role of Small Firms	10
Ride-Hailing Platforms: Competition and Autonomous Vehicles	10
Editorial Board	10
The Impact of Customer Information on Service Supply and Demand: Evidence from a Large Live-Streaming Experiment	10