M&SOM-Manufacturing & Service Operations Management

Article	Citations
Editorial Board	292
Order-Optimal Correlated Rounding for Fulfilling Multi-Item E-Commerce Orders	142
That’s Not Fair: Tariff Structures for Electric Utilities with Rooftop Solar	135
Price Discrimination and Inventory Allocation in Bertrand Competition	132
Curbing Emissions: Environmental Regulations and Product Offerings Across Markets	127
Robust and Heterogenous Odds Ratio: Estimating Price Sensitivity for Unbought Items	118
Assign-to-Seat: Dynamic Capacity Control for Selling High-Speed Train Tickets	109
Introduction: Frontiers in Operations	104
Managing Uncertain Capacities for Network Revenue Optimization	96
Setting Retail Staffing Levels: A Methodology Validated with Implementation	95
Intertemporal Product Management with Strategic Consumers: The Value of Defective Product Returns	94
Designing Emission Permits Regulation for Multiple Compliance Periods	86
Improving Broader Sharing to Address Geographic Inequity in Liver Transplantation	67
Robust Drone Delivery with Weather Information	67
Demand Estimation Under the Multinomial Logit Model from Sales Transaction Data	65
On the Distributed Energy Storage Investment and Operations	64
Managing Quality on Two-Sided Platforms in the Presence of Provider Competition	64
Test Allocation and Pool Composition in Heterogenous Populations Under Strict Capacity Constraints	61
Sustainability Implications of Supply Chain Responsiveness	60
On the Participation, Competition and Welfare at Customer-Intensive Discretionary Service Platforms	59
Doing Less to Do More? Optimal Service Portfolio of Non-profits That Serve Distressed Individuals	59
Offline Feature-Based Pricing Under Censored Demand: A Causal Inference Approach	56
Experience Minimizes the Pull-to-Center Effect in Newsvendor Decisions	55
The Impact of the Opportunity Zone Program on Residential Real Estate	54
Multiportfolio Optimization: A Fairness-Aware Target-Oriented Model	54

Improving the Quality of In-Kind Donations: A Field Experiment	50
On Co-opetitive Supply Partnerships with End-Product Rivals: Information Asymmetry, Dual Sourcing and Supply Market Efficiency	48
Site Reassignment for Mobile Outreach Teams: Investigating the Effectiveness of Decentralized Decision Making	48
Contractual Coordination of Agricultural Marketing Cooperatives With Quality Provisions	48
Sequential Bidding for Merging in Algorithmic Traffic	48
Corporate Governance and Related Party Transactions in Global Supply Chains	48
Competition in Optimal Stopping: Behavioral Insights	48
Estimating Personalized Demand with Unobserved No-Purchases Using a Mixture Model: An Application in the Hotel Industry	47
When to Lock the Volatile Input Price? Procurement of Commodity Components Under Different Pricing Schemes	46
Pooling and Boosting for Demand Prediction in Retail: A Transfer Learning Approach	45
A Manager and an AI Walk into a Bar: Does ChatGPT Make Biased Decisions Like We Do?	44
Robust Inventory Management: A Cycle-Based Approach	44
Labor Welfare in On-Demand Service Platforms	43
The Value of Response Time Information in Supply Chain Bargaining	43
A Model for Prepositioning Emergency Relief Items Before a Typhoon with an Uncertain Trajectory	43
Do Managers Overreact When in Backlog? Evidence of Scope Neglect from a Supply Chain Experiment	42
Robust Optimization Approach to Process Flexibility Designs with Contribution Margin Differentials	42
Warranty Reserve Management: Demand Learning and Funds Pooling	41
Managing Social Responsibility in Multitier Supply Chains	41
Market Formation, Pricing, and Value Generation in Ride-Hailing Services	40
Flexible Drug Approval Policies	39
State-Dependent Estimation of Delay Distributions in Fork-Join Networks	39
Efficient Cloud Server Deployment Under Demand Uncertainty	39
A Locational Demand Model for Bike-Sharing	39
Order Fulfillment Under Pick Failure in Omnichannel Ship-From-Store Programs	39
Personalized Healthcare Outcome Analysis of Cardiovascular Surgical Procedures	38
Impact of Modularity Design on Mobile App Launch Success	38
How to Conclude a Suspended Sports League?	38
Revisiting the Role of Collaboration in Creating Breakthrough Inventions	36
Primary Care First Initiative: Impact on Care Delivery and Outcomes	35
Shortening Emergency Medical Response Time with Joint Operations of Uncrewed Aerial Vehicles with Ambulances	35
Payment Models to Coordinate Healthcare Providers with Partial Attribution of Outcome Costs	34
Learning in Repeated Multiunit Pay-as-Bid Auctions	34
Forecasting Airport Transfer Passenger Flow Using Real-Time Data and Machine Learning	34
Multi-purchase Behavior: Modeling, Estimation, and Optimization	34
The Value of Smart Contract in Trade Finance	33
Competition Between Two-Sided Platforms Under Demand and Supply Congestion Effects	32
Sourcing from a Self-Reporting Supplier: Strategic Communication of Social Responsibility in a Supply Chain	32
Supply Chain Performance with Target-Oriented Firms	31
Service Quality Using Text Mining: Measurement and Consequences	31
2022 M&SOM Meritorious Service Award	31
Learning to Collude in a Pricing Duopoly	31
Symbolic Awards in Buyer–Supplier Relations	31
Inventory Systems with Record Inaccuracy: Transaction Errors vs. Unobservable Loss	30
The Effects of Patent Extension and Take-Back Regulation on Green Pharmacy	30
Algorithmic Assortment Curation: An Empirical Study of Buybox in Online Marketplaces	28
Intertemporal Segmentation via Flexible-Duration Group Buying	28
On Designing a Socially Optimal Expedited Service and Its Impact on Individual Welfare	27
Consumer Equilibrium, Demand Effects, and Efficiency in Group Buying	27
Sales Information Transparency and Trust in Repeated Vertical Relationships	27

Dynamic Type Matching	27
Managing Flexible Capacity in Service Systems with Worker Shortages	26
Better Together! The Consumer Implications of Delivery Consolidation	26
Scan Based Trading and Bargaining Equilibrium: A Structural Estimation of Supply Chain Profit	26
Price-Directed Cost Sharing and Demand Allocation Among Service Providers with Multiple Demand Sources and Multiple Facilities	26
Variations of the Bullwhip Effect Across Foreign Subsidiaries	26
Not All Lines Are Skipped Equally: An Experimental Investigation of Line-Sitting and Express Lines	26
NetEase Cloud Music Data	26
Intertemporal Price Discrimination via Randomized Promotions	26
Optimal Consolidation of Polling Locations	25
MSOM Society Student Paper Competition: Abstracts of 2022 Winners	25
From Targeting to Transfer: Design of Allocation Rules in Cash Transfer Programs	25
Editorial Board	25
Call for Papers: Manufacturing & Service Operations Management Special Issue on Responsible Retail Operations	25
Optimal Contract Design for a National Brand Manufacturer Under Store Brand Private Information	25
Technology Licensing and Productivity Growth: Evidence from Manufacturing Firms in Developing Economies	25
Warranty Matching in a Consumer Electronics Closed-Loop Supply Chain	24
Does What Happens in the ED Stay in the ED? The Effects of Emergency Department Physician Workload on Post-ED Care Use	24
A Theory of Interior Peaks: Activity Sequencing and Selection for Service Design	24
Understanding Customer Retrials in Call Centers: Preferences for Service Quality and Service Speed	23
Scheduling Smarter: Scheduling Decision Impact on Nurse-Aide Turnover	23
Allocation of Funds in Bilevel Subsidy Welfare Programs	23
Financial Cross-Ownership and Information Dissemination in a Supply Chain	23
The Promise of mHealth for Chronic Disease Management Under Different Payment Systems	23
Telehealth in Acute Care: Pay Parity and Patient Access	23
Multiproduct Dynamic Pricing with Limited Inventories Under a Cascade Click Model	22
Conditional Lead-Time Flexibility in an Assemble-to-Order System	22
A Classification of Carbon Abatement Opportunities of Global Firms	22
Full Quantity or Full Credit? Choosing the Right Buyback Policy for a Behavioral Retailer	22
Outcome-Based Reimbursement: The Solution to High Drug Spending?	22
Acknowledgments to Editors and Reviewers (2023)	21
A Branch-and-Price Algorithm Enhanced by Decision Diagrams for the Kidney Exchange Problem	21
Introduction to Special Section on Data-Driven Research Challenge	21
Dual Sourcing Under Internal and External Volatilities	21
MSD: Continuous Pharmaceutical Manufacturing Data for the 2024 MSOM Data-Driven Research Challenge	21
Editorial Board	21
Mechanism Design for Managing Hidden Rebates and Inflated Quotes of a Procurement Service Provider	21
Competition Between Hospitals Under Bundled Payments and Fee-for-Service: An Equilibrium Analysis of Insurer’s Choice	20
Incentivized Actions in Freemium Games	20
The Impact of Behavioral and Economic Drivers on Gig Economy Workers	20
The Value of Information and Flexibility with Temporal Commitments	20
Dynamic Care Unit Placements Under Unknown Demand with Learning	20
Omnichannel Distribution to Fulfill Retail Orders	20
Dynamic Probabilistic Selling When Customers Have Boundedly Rational Expectations	20
Loyalty Currency and Mental Accounting: Do Consumers Treat Points Like Money?	20
Privacy Management in Service Systems	19
Does Transparency Hinder Technological Novelty? Evidence from Large Pharmaceutical Firms	19
OM Forum—Supply Chain Thinking in Healthcare: Lessons and Outlooks	19
Aggregating Distributed Energy Resources: Efficiency and Market Power	19
Decarbonizing OCP	19
Editorial Board	19
Why Are Minimum Order Quantity Contracts Popular in Practice? A Behavioral Investigation	19
Distance-Based Service Priority: An Innovative Mechanism to Increase System Throughput and Social Welfare	19
Quality Signaling Through Crowdfunding Pricing	19
Product Flexibility Strategy Under Supply and Demand Risk	19
Information Dependency in Mitigating Disruption Cascades	19
Believing in Analytics: Managers’ Adherence to Price Recommendations from a DSS	19
Restructuring Global Supply Chains: Navigating Challenges of the COVID-19 Pandemic and Beyond	18
Assortment Optimization with Multi-Item Basket Purchase Under Multivariate MNL Model	18
Recycling Standards, Green Inventions, and Spillover: Evidence from California’s Electronic Waste Recycling Act (EWRA)	18
Incentivizing Commuters to Carpool: A Large Field Experiment with Waze	18
Distributed 3D Printing of Spare Parts via IP Licensing	18
Assortment Optimization for a Multistage Choice Model	18
The Impact of the COVID-19 Pandemic on the Behavior of Online Gig Workers	18
Frontiers in Operations: Waiting Experience in Open-Shop Service Networks: Improvements via Flow Analytics and Automation	18
Show or Tell? Improving Inventory Support for Agent-Based Businesses at the Base of the Pyramid	18
Multiobjective Stochastic Optimization: A Case of Real-Time Matching in Ride-Sourcing Markets	18
Workforce Configuration in Charity Settings: A Forward-Looking Approach	18
Disclosing Product Availability in Online Retail	17
Omnichannel Assortment Optimization Under the Multinomial Logit Model with a Features Tree	17
2023 M&SOM Meritorious Service Award	17
Logistics Performance, Ratings, and Its Impact on Customer Purchasing Behavior and Sales in E-Commerce Platforms	17
Can Big Data Cure Risk Selection in Healthcare Capitation Program? A Game Theoretical Analysis	17
Joint Product Framing (Display, Ranking, Pricing) and Order Fulfillment Under the Multinomial Logit Model for E-Commerce Retailers	17
Inventory Commitment and Monetary Compensation Under Competition	17
Supply Risk Mitigation in a Decentralized Supply Chain: Pricing Postponement or Payment Postponement?	17
We Are on the Way: Analysis of On-Demand Ride-Hailing Systems	17
Market Thickness in Online Food Delivery Platforms: The Impact of Food Processing Times	17
Can Global Sourcing Strategy Predict Stock Returns?	17
Hold Me Accountable: Anonymity and Prosocial Behavior in Services	17

Non-ownership Business Models for Solar Energy	17
Evaluation of a Split Flow Model for the Emergency Department	17
Queueing with Negative Network Effects	16
Demand Learning and Pricing for Varying Assortments	16
Inventory-Responsive Donor-Management Policy: A Tandem Queueing Network Model	16
The Impact of Schedule Consistency on Shift Worker Productivity: An Empirical Investigation	16
Offering Memories to Sell Goods? Pricing and Welfare Implications of Experiential Retail	16
Contracting Mechanisms for Stable Sourcing Networks	16
Introduction to the Special Section on Smart City Operations	16
Reference Pricing for Healthcare Services	16
Forewarned Is Forearmed? Contingent Sourcing, Shipment Information, and Supplier Competition	16
Content Promotion for Online Content Platforms with the Diffusion Effect	16
Distributional Robustness and Inequity Mitigation in Disaster Preparedness of Humanitarian Operations	16
The Strategic Role of Supplier Learning	16
Sooner or Later? Promising Delivery Speed in Online Retail	15
Lemons, Trade-Ins, and Certified Pre-Owned Programs	15
Editorial Board	15
Partnerships in Urban Mobility: Incentive Mechanisms for Improving Public Transit Adoption	15
Retailing Strategies of Imperfect Produce and the Battle Against Food Waste	15
Routing and Staffing in Customer Service Chat Systems with Generally Distributed Service and Patience Times	15
Surge Pricing and Two-Sided Temporal Responses in Ride Hailing	15
Promotional Inventory Displays: An Empirical Analysis Using IoT Data	14
The Impact of Digitization on Print Book Sales: Analysis Using Genre Exposure Heterogeneity	14
Seeing the Bigger Picture? Ramping up Production with the Use of Augmented Reality	14
The Microstructure of Work: Understanding Productivity Benefits and Costs of Interruptions	14
Redesigning Sample Transportation in Malawi Through Improved Data Sharing and Daily Route Optimization	14
An Analysis of Incentive Schemes for Participant Retention in Clinical Studies	14
Offline-Channel Planning in Smart Omnichannel Retailing	14
Optimal Prototyping with Noisy Measurements	14
Follow the Crowd with Uncertain Service Capacity	14
Frontiers in Operations: Does Physician’s Choice of When to Perform EHR Tasks Influence Total EHR Workload?	14
Intertemporal Content Variation with Customer Learning	14
OM Forum—The Best of Both Worlds: Machine Learning and Behavioral Science in Operations Management	13
Precommitments in Two-Sided Market Competition	13
OM Forum—Reducing Food Waste: An Operations Management Research Agenda	13
Impact of Temporary Store Closures on Online Sales: Evidence from a Natural Experiment	13
Note: The Value and Cost of the Customer’s Waiting Time	13
Frontiers in Operations: Battery as a Service: Flexible Electric Vehicle Battery Leasing	13
Recovering Global Supply Chains from Sourcing Interruptions: The Role of Sourcing Strategy	13
Pricing for Heterogeneous Products: Analytics for Ticket Reselling	13
Optimal Intervention Policies for Total Joint Replacement Postoperative Care Process	13
Multi-Armed Bandits with Endogenous Learning Curves: An Application to Split Liver Transplantation	13
Beating the Algorithm: Consumer Manipulation, Personalized Pricing, and Big Data Management	13
Sequential Innovation in Mobile App Development	13
Going the Distance: The Impact of Commute on Gender Diversity in Public Service	13
Product Development in Crowdfunding: Theoretical and Empirical Analysis	13
Centralized or Decentralized Transfer Prices: A Behavioral Approach for Improving Supply Chain Coordination	12
Supply Chain Coordination for E-Commerce: Risk Penalty vs. Flat Rate	12
AI and Procurement	12
Private vs. Pooled Transportation: Customer Preference and Design of Green Transport Policy	12
Learning Personalized Product Recommendations with Customer Disengagement	12
Intraday Scheduling with Patient Re-entries and Variability in Behaviours	12
RiRiShun Logistics: Home Appliance Delivery Data for the 2021 Manufacturing & Service Operations Management Data-Driven Research Challenge	12
Opaque Selling and Inventory Management in Vertically Differentiated Markets	12
Optimal Policy for Inventory Management with Periodic and Controlled Resets	11
Patient Sensitivity to Emergency Department Waiting Time Announcements	11
Antidiscrimination Laws, Artificial Intelligence, and Gender Bias: A Case Study in Nonmortgage Fintech Lending	11
What Is the Impact of Nonrandomness on Random Choice Models?	11
Retail Sample Boxes: Counteracting the Adverse Effect of Accelerated Learning via Future Credit	11
Using Mobile Device Data to Understand the Effect of Stay-at-Home Orders on Residents’ Mobility	11
Mobile Payment Services, Government Involvement, and Mobile Network Operator Performance	11
Adaptive Learning of Drug Quality and Optimization of Patient Recruitment for Clinical Trials with Dropouts	11
Procurement Strategies with Unreliable Suppliers Under Correlated Random Yields	11
Diversion in Prescription Opioid Supply Chains: Evidence from the Drug Supply Chain Security Act	11
Adaptive Seamless Dose-Finding Trials	11
Simultaneous vs. Sequential: Optimal Assortment Recommendation in Multistore Retailing	11
Impacts of Distributive Comparison Behavior on Corporate Social Responsibility in Supply Chains: The Role of Small Firms	11
Trade Credit and Bankruptcy Risk in Supply Chains: An Experimental Study	11
Shared-Ride Efficiency of Ride-Hailing Platforms	11
Value of Algorithm-Enabled Process Innovation: The Case of Sepsis	11
Dynamic Pricing and Bidding for Display Advertising Campaigns	11
The Design of Optimal Pay-as-Bid Procurement Mechanisms	11
Obligatory Responses to FDA Inspection Outcomes and Future Drug Shortages	11
Ride-Hailing Platforms: Competition and Autonomous Vehicles	10
Reading Between the Stars: Understanding the Effects of Online Customer Reviews on Product Demand	10
Frame by Fame: Content Creation on Short Video-Format Platforms	10
Strategic Inventories Under Supply Chain Competition	10
Retail Category Management with Slotting Fees	10
Physician Adoption of AI Assistant	10
Product Price, Quality, and Service Decisions Under Consumer Choice Models	10
Renewable, Flexible, and Storage Capacities: Friends or Foes?	10
An Operations Approach for Reducing Glycemic Variability: Evidence from a Primary Care Setting	10
On the Interplay of Production Flexibility, Capital Structure, and Investment Timing	10
CEO Stock Ownership, Recall Timing, and Stock Market Penalties	9
Buffer Times Between Scheduled Events in Resource Assignment Problem: A Conflict-Robust Perspective	9
Editorial Board	9
The Value of Social Media Data in Fashion Forecasting	9
Service Chains’ Operational Strategies: Standardization or Customization? Evidence from the Nursing Home Industry	9
Inventory Sharing Under Service Competition	9
Service Operations for Justice-on-Time: A Data-Driven Queueing Approach	9
The Nonstationary Newsvendor with (and Without) Predictions	9
Optimal Dynamic Appointment Scheduling of Base and Surge Capacity	9
2021 M&SOM Meritorious Service Award	9
Editorial Board	9
Should Gig Platforms Decentralize Dispute Resolution?	9