OOIR: Observatory of International Research

Papers

(The H4-Index of Journal of Hospitality and Tourism Technology is 28. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-01-01 to 2026-01-01.)

Article	Citations
Understanding the role of integrated channel service attributes in restaurant customer empowerment	104
Four-stage framework of tourism decision-making in the social media era	72
Antecedents and consequences of strategic online-reputation management: moderating effect of online tools	62
Consumer behavior of mobile food ordering app users during COVID-19: dining attitudes, e-satisfaction, perceived risk, and continuance intention	54
What factors drive consumers’ desire to continue using food delivery apps (FDA) in Taiwan after the COVID-19 pandemic?	54
Influencing factors on the intention of sharing heritage tourism experience in social media	51
Perceptions and challenges of blockchain adoption in tourism industry: a study on trust, privacy and security	49
“Value for money?” Exploring the consumer experience on shared accommodation platforms: evidence from online reviews in China	45
Open innovation solution: new model in the hospitality industry	45
Consumer reactions to different robotic servers in theme parks	45
A scoping review of robotic technology in hospitality and tourism	42
Understanding the impact of COVID-19 on consumer mobility and recovery from a distance perspective: a mobile phone data application	42
How the dimensions of robotic service quality shape consumer perceived value and engagement	40
Role of customers’ multidimensional perceived equity in the mobile food delivery industry	40
Does offline activity matter? Understanding community attachment to virtual travel communities	39
Contribution of innovation studies to the intellectual structure of the hospitality and tourism literature	39
Restaurant recommendation model using textual information to estimate consumer preference: evidence from an online restaurant platform	38
Hotel customers’ behavioral intentions toward service robots: the role of utilitarian and hedonic values	37
Integration of critical digital technologies into hospitality and tourism curricula: evidence from QS-ranked universities	36
Is immersion always a good thing? Immersive experience and meaningful experience in digital museums	34
Predicting financial performance with intellectual capital using machine learning	34
Restaurant daily demand prediction: modeling competition and agglomeration effects using spatial-temporal dual graph attention networks	33
Crossing the innovation chasm: when and how to deploy service robots and facilitate customer adoption at restaurants	33
Exploring the affordances of service robots and the effects on frontline employees in China: a qualitative research in hotels	32
Do I have to tip? Preservice tipping in technology-facilitated service encounters	32

Robotic safety and hygiene attributes: visitors’ intention to receive robot-delivered hospitality services	32
Adopting med-tourism apps by foreign medical tourists in India: a behavioral reasoning theory perspective	30
When social media meets destination marketing: the mediating role of attachment to social media influencer	29
An analysis of the relationship between ICT infrastructure and international tourism demand in an emerging market	28