OOIR: Observatory of International Research

Papers

(The H4-Index of Journal of Hospitality and Tourism Technology is 28. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-11-01 to 2025-11-01.)

Article	Citations
Antecedents and consequences of strategic online-reputation management: moderating effect of online tools	166
Consumer behavior of mobile food ordering app users during COVID-19: dining attitudes, e-satisfaction, perceived risk, and continuance intention	94
What factors drive consumers’ desire to continue using food delivery apps (FDA) in Taiwan after the COVID-19 pandemic?	65
Understanding the role of integrated channel service attributes in restaurant customer empowerment	58
“Value for money?” Exploring the consumer experience on shared accommodation platforms: evidence from online reviews in China	51
Open innovation solution: new model in the hospitality industry	49
Influencing factors on the intention of sharing heritage tourism experience in social media	47
Consumer reactions to different robotic servers in theme parks	44
A scoping review of robotic technology in hospitality and tourism	43
Perceptions and challenges of blockchain adoption in tourism industry: a study on trust, privacy and security	42
Does offline activity matter? Understanding community attachment to virtual travel communities	42
Understanding the impact of COVID-19 on consumer mobility and recovery from a distance perspective: a mobile phone data application	38
Role of customers’ multidimensional perceived equity in the mobile food delivery industry	37
Hotel customers’ behavioral intentions toward service robots: the role of utilitarian and hedonic values	37
How the dimensions of robotic service quality shape consumer perceived value and engagement	36
Restaurant recommendation model using textual information to estimate consumer preference: evidence from an online restaurant platform	36
Contribution of innovation studies to the intellectual structure of the hospitality and tourism literature	35
Integration of critical digital technologies into hospitality and tourism curricula: evidence from QS-ranked universities	33
Predicting financial performance with intellectual capital using machine learning	33
Co-creation of value in smart ecosystems: past trends and future directions in tourism literature	32
Exploring the affordances of service robots and the effects on frontline employees in China: a qualitative research in hotels	31
From user engagement to app love: Investigating the antecedents and consequences of third-party travel app usage	29
Restaurant daily demand prediction: modeling competition and agglomeration effects using spatial-temporal dual graph attention networks	29
Do I have to tip? Preservice tipping in technology-facilitated service encounters	29
Crossing the innovation chasm: when and how to deploy service robots and facilitate customer adoption at restaurants	28

Is immersion always a good thing? Immersive experience and meaningful experience in digital museums	28
An analysis of the relationship between ICT infrastructure and international tourism demand in an emerging market	28
Robotic safety and hygiene attributes: visitors’ intention to receive robot-delivered hospitality services	28