Journal of Hospitality and Tourism Technology

Papers
(The median citation count of Journal of Hospitality and Tourism Technology is 4. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-04-01 to 2025-04-01.)
ArticleCitations
Forecasting international tourist arrivals in South Korea: a deep learning approach107
A generalizable sentiment analysis method for creating a hotel dictionary: using big data on TripAdvisor hotel reviews62
Examining metaverse experiences of people traveling to Turkey amid massive migration waves57
Examining Turkish travellers’ non-immersive virtual heritage tour experiences through stimulus–organism–response model55
Unfolding visual characteristics of social media communication: reflections of smart tourism destinations49
Impact of customer experience on attitude and utilization intention of a restaurant-menu curation chatbot service41
Smart tourism destinations: an overview of current research trends and a future research agenda40
Data mining approach investigates Western-style restaurant hospitality management in Taiwan36
Developing a strategic viability-fit model of mobile technology adoption in hotels36
Antecedents and consequences of strategic online-reputation management: moderating effect of online tools32
Rethinking trust in tourism apps: the moderating effect of age32
The acceptance of augmented reality tour app for promoting film-induced tourism: the effect of celebrity involvement and personal innovativeness31
Impacts of tourists’ trust, perception and acceptance of health quick response technology on responsible pandemic travel behaviours31
Enhancing user engagement and loyalty in online travel agents: a gamification approach29
Exploring the impact of digital economy on tourism employment27
Exploring success factors of tourism performing arts by analyses of online reviews27
Assessing the effects of user-generated photos on hotel guests’ price, service quality, overall image perceptions and booking intention27
Consumer behavior of mobile food ordering app users during COVID-19: dining attitudes, e-satisfaction, perceived risk, and continuance intention26
Enhancing service adaptability: a moderated mediation model of workplace ostracism, robot anthropomorphism, employees’ readiness to change, and performance efficacy25
Understanding customer multi-interactions, trust, social support and voluntary performance in smart restaurants24
Influence of robot coolness and affinity on behavioral intention: examining perceived value as a mediating factor23
Investigating customer acceptance, usage, trust, and perceived safety risk of self-ordering kiosk technology in Malaysian quick-service restaurants during COVID-19 pandemic22
The effect of virtual reality experience quality on destination visit intention and virtual reality travel intention22
What factors drive consumers’ desire to continue using food delivery apps (FDA) in Taiwan after the COVID-19 pandemic?22
The role of virtual reality interactivity in building tourists’ memorable experiences and post-adoption intentions in the COVID-19 era21
Exploring the relationship between trusts, likability, brand loyalty, and revisit intentions in the context of Airbnb21
Smart cruising: smart technology applications and their diffusion in cruise tourism20
The impact of gamified loyalty programmes on customer engagement behaviours. A hotel industry application20
Blockchain adoption in the food and beverage industry from a behavioral reasoning perspective: moderating roles of supply chain partnerships20
Evaluating the opportunities, challenges and risks of applying the blockchain technology in tourism: a Delphi study approach20
Managing service innovations at online travel agencies: evidence from China18
Guest editorial18
Understanding the determinants of users’ continuance intention to buy low-cost airline flights online18
Motivations to reuse smart mobility: unpacking behavioral dynamics through a multi-analytical approach17
Perceptions and challenges of blockchain adoption in tourism industry: a study on trust, privacy and security17
The speed of change and performance risk: examining the impacts of IT spending in the US hotel industry17
Customer intentions toward the adoption of WhatsApp chatbots for restaurant recommendations16
A magical cruise journey: service robots for entertainment on board16
Information technology competency and supply chain performance: role of risk management orientation and supply chain agility16
Assessing the quality of smart tourism technology: development and validation of a measurement scale16
Linguistic insights into customer satisfaction: an exploratory analysis of online reviews for gaming destination resorts in Las Vegas16
Investigating the impact of large-scale exhibitions on hotel room rates from a spatial-temporal perspective: a case of the Canton Fair in China16
Influence of social media communication on consumer purchase decisions: do luxury hotels value perceived brand authenticity, prestige, and familiarity?15
Estimation of an attribute value peer-to-peer accommodation platform using a choice experiment: focus on Airbnb15
Gains-focused vs risk-averse orientations and their impact on location-based marketing services in tourism15
A scoping review of robotic technology in hospitality and tourism14
Understanding employee retention in the age of AI and robotics: a study of technology competencies and turnover intentions in the hotel sector14
Social media engagement of hashtag users in the context of local events: mixed method approach14
What role does the “smart employee” play in the economic development of the tourism sector. An empirical study in Spanish hotels14
Role of recommendation sizes and travel involvement in evaluating travel destination recommendation services: comparison between artificial intelligence and travel experts14
Open innovation solution: new model in the hospitality industry13
Automating tourism online reviews: a neural network based aspect-oriented sentiment classification13
Influencing factors on the intention of sharing heritage tourism experience in social media12
Mining and exploring electronic word-of-mouth from Twitter: case of the Java Jazz Festival12
Establishing a blockchain online travel agency with a human–computer interaction perspective12
Hotel virtual reality advertising: a presence-mediated model and gender effects12
Exploring post-pandemic struggles and recoveries in the rural tourism based on Chinese situation: a perspective from the IAD framework11
“Value for money?” Exploring the consumer experience on shared accommodation platforms: evidence from online reviews in China11
The influential role of hotel-generated content on social media11
Expected benefits with using drone food delivery services: its impacts on attitude and behavioral intentions11
The role of autonomy, competence and relatedness in motivation to use self-service technology (SST) among customers with difficulties in SST11
Anthropomorphism-based artificial intelligence (AI) robots typology in hospitality and tourism11
Social media communication and destination brand equity10
Embracing the ChatGPT revolution: unlocking new horizons for tourism10
Is virtual reality technology an effective tool for tourism destination marketing? A flow perspective10
The new era of hotel marketing: integrating cutting-edge technologies with core marketing principles10
Boosting the pre-purchase experience through virtual reality. Insights from the cruise industry10
Contribution of innovation studies to the intellectual structure of the hospitality and tourism literature10
Virtual reality and augmented reality applications and their effect on tourist engagement: a hybrid review10
Consumer reactions to different robotic servers in theme parks10
The impact of consumers’ attitudes towards technology on the acceptance of hotel technology-based innovation10
Understanding the impact of COVID-19 on consumer mobility and recovery from a distance perspective: a mobile phone data application9
Impact of multisensory extended reality on tourism experience journey9
Geocaching in Texas state parks: a technology readiness analysis9
Passive Wi-Fi visitor analytics and food truck engagement: a feasibility study9
Eyeing the pun: an eye-tracking study on the synergistic effects of visual and textual elements in tourism advertising8
How children experience virtual reality travel: a psycho-physiological study based on flow theory8
Estimating restaurants’ unconstrained demand: a systematic approach to reducing structural bias in forecast accuracy measures8
Working with service robots in the dining room: Employees’ perspectives and realities8
Role of customers’ multidimensional perceived equity in the mobile food delivery industry8
Understanding hosts’ task performance antecedents in e-rentals8
Dynamic recommendation algorithms for a COVID-19 restrictions scenario in the restaurant industry8
Exploring users’ continuance intention towards a peer-to-peer accommodation sharing platform8
Enhancing digital service communication strategies8
How broadband internet shapes household tourism decisions: a double/debiased machine learning-based difference-in-difference approach7
Does offline activity matter? Understanding community attachment to virtual travel communities7
How emotions affect restaurant digital ordering experiences: a comparison of three ordering methods7
Text mining in tourism and hospitality research: a bibliometric perspective7
The impact of virtual reality and biological sex on the promotion of tourist destinations: effects on destination image, place attachment, and behavioural intention7
Navigating hospitality innovation (1995–2023): a bibliometric review and forward outlook7
“Keep your friends close, but your enemies closer:” ChatGPT in tourism and hospitality7
Subtle success of digitalization in hospitality: a triangulation study7
Revisiting the impact of VR applications on hotel bookings7
An empirical study on customers’ gambling intention in AI-supported casinos7
How tie strength and face consciousness moderate the impact of social media on impulsive travel intentions: a social-technical perspective6
The impact of smart destination implementations in Malaga6
The eWOM adoption model in the hospitality industry: the moderating effect of the vlogger’s review6
Investigating the antecedents of tourists’ intention to use travel tracking mobile applications to follow other travelers’ experiences6
Company size, online reviews and customer responses: implications for SMEs in the hospitality field6
Factors correlated with online travel service adoption: a meta-analysis6
What drives the adoption of artificial intelligence among consumers in the hospitality sector: a systematic literature review and future agenda6
Restaurant recommendation model using textual information to estimate consumer preference: evidence from an online restaurant platform6
Hotel customers’ behavioral intentions toward service robots: the role of utilitarian and hedonic values6
Effects of ICTs in mega events on national image formation: the case of PyeongChang Winter Olympic Games in South Korea5
Tips and trips: a structural model of guests’ intentions to stay and tip for AI-based services in hotels5
Determination of managerial resourcefulness in the Turkish hospitality industry: a grounded theory study5
The impact of fast-food restaurant customers’ digital transformation on perceived value and well-being5
Antecedents of human-robot collaboration: theoretical extension of the technology acceptance model5
Hindrances to smart tourism development5
An analysis of the relationship between ICT infrastructure and international tourism demand in an emerging market5
Assessing restaurant review helpfulness through big data: dual-process and social influence theory5
Play alone or play together? A comparative study of single- and multi-person interactions in virtual tourism5
Digital evolution and emerging revenue management practices: evidence from Aegean airlines distribution channels4
Predicting financial performance with intellectual capital using machine learning4
Guest editorial: Challenges and prospects of AIoT application in hospitality and tourism marketing4
When employees become streamers: the mediating power of friendship and self-congruity4
Robots vs humans: an examination of emotional and cognitive responses in upselling and cross-selling4
How customer-driven and vendor-driven information cues shape a travel app user behaviour?4
Chatbot symbolic recovery and customer forgiveness: a moderated mediation model4
Mapping the concepts evoked by a destination: an approach to the study of a holistic destination image4
Assessing the belt and road initiatives impact on tourism development in China: insights from MOOCs learning platform4
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