Journal of Hospitality and Tourism Technology

Papers
(The TQCC of Journal of Hospitality and Tourism Technology is 13. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-11-01 to 2025-11-01.)
ArticleCitations
Antecedents and consequences of strategic online-reputation management: moderating effect of online tools166
Consumer behavior of mobile food ordering app users during COVID-19: dining attitudes, e-satisfaction, perceived risk, and continuance intention94
What factors drive consumers’ desire to continue using food delivery apps (FDA) in Taiwan after the COVID-19 pandemic?65
Understanding the role of integrated channel service attributes in restaurant customer empowerment58
“Value for money?” Exploring the consumer experience on shared accommodation platforms: evidence from online reviews in China51
Open innovation solution: new model in the hospitality industry49
Influencing factors on the intention of sharing heritage tourism experience in social media47
Consumer reactions to different robotic servers in theme parks44
A scoping review of robotic technology in hospitality and tourism43
Perceptions and challenges of blockchain adoption in tourism industry: a study on trust, privacy and security42
Does offline activity matter? Understanding community attachment to virtual travel communities42
Understanding the impact of COVID-19 on consumer mobility and recovery from a distance perspective: a mobile phone data application38
Role of customers’ multidimensional perceived equity in the mobile food delivery industry37
Hotel customers’ behavioral intentions toward service robots: the role of utilitarian and hedonic values37
Restaurant recommendation model using textual information to estimate consumer preference: evidence from an online restaurant platform36
How the dimensions of robotic service quality shape consumer perceived value and engagement36
Contribution of innovation studies to the intellectual structure of the hospitality and tourism literature35
Predicting financial performance with intellectual capital using machine learning33
Integration of critical digital technologies into hospitality and tourism curricula: evidence from QS-ranked universities33
Co-creation of value in smart ecosystems: past trends and future directions in tourism literature32
Exploring the affordances of service robots and the effects on frontline employees in China: a qualitative research in hotels31
Do I have to tip? Preservice tipping in technology-facilitated service encounters29
From user engagement to app love: Investigating the antecedents and consequences of third-party travel app usage29
Restaurant daily demand prediction: modeling competition and agglomeration effects using spatial-temporal dual graph attention networks29
An analysis of the relationship between ICT infrastructure and international tourism demand in an emerging market28
Robotic safety and hygiene attributes: visitors’ intention to receive robot-delivered hospitality services28
Crossing the innovation chasm: when and how to deploy service robots and facilitate customer adoption at restaurants28
Is immersion always a good thing? Immersive experience and meaningful experience in digital museums28
When social media meets destination marketing: the mediating role of attachment to social media influencer26
More than words: the role of personality in shaping the timeliness of online reviews25
Travellers’ online sharing across different platforms: what and why?25
The psychological premise of spatial presence in 360° virtual tours: the role of the spatial situation in first-time and repeat users25
Deploying Blockchain in mobile public bazaars’ food supply chain within the tourism and hospitality industry25
Understanding metaverse support and metaverse tourism support: from a stimulus–organism–response perspective24
How can hotel smartphone apps enhance hotel guest experiences? An integrated model of experiential value23
Hotel digital intelligence capability: dimension exploration and scale development21
Attracting casino visitors through social media: transition from online to offline environment21
Adoption of smart technologies in the cruise tourism services: a systematic review and future research agenda20
Unraveling the dynamics of mobile wallets in promoting cashless tourism in Bangladesh: implementation of UTAUT2 model19
Aspect-based sentiment analysis on online customer reviews: a case study of technology-supported hotels19
Do travelers’ service encounter preferences vary according to different travel models? An empirical study based on mining user-generated content19
Avoiding food waste from restaurant tickets: a big data management tool19
Effects of cognitive, affective and normative drivers of artificial intelligence ChatGPT on continuous use intention19
The effect of robot anthropomorphism on employee recovery of robot service failures: the mediation of employee empathy19
Learning effectiveness of 3D virtual reality in hospitality training: a situated cognitive perspective18
What influences consumer AI chatbot use intention? An application of the extended technology acceptance model18
The impact of customer perceived value on customer satisfaction and loyalty toward the food delivery robot service18
Aligning restaurants and artificial intelligence computing of food delivery service with product development17
Effects of robot restaurants’ food quality, service quality and high-tech atmosphere perception on customers’ behavioral intentions17
The impact of digital transformation practices in the recreation sector on digital behavior decision-making post-COVID-1917
The role of technology in the future of restaurant labor16
A comprehensive analysis of non-immersive virtual reality in tourism: technical, emotional, andpractical implications16
The relations among the dimensions of 3D-printed food: a case of Z and Y generations’ preferences16
Kicking the robots: the roles of transformational leadership and fear on service robot risk awareness and robot abuse relationship16
Unfolding visual characteristics of social media communication: reflections of smart tourism destinations15
The role of virtual reality interactivity in building tourists’ memorable experiences and post-adoption intentions in the COVID-19 era15
Unlocking performance: how innovation and employee resilience shape competitive advantage in the hotel industry15
Gains-focused vs risk-averse orientations and their impact on location-based marketing services in tourism14
Exploring the impact of digital economy on tourism employment14
Is virtual reality technology an effective tool for tourism destination marketing? A flow perspective14
The impact of real-time hyper-personalisation in AI-generated tourism images14
Understanding antecedents of customer resistance towards AI-driven drone food delivery service: a hybrid SEM-ANN approach14
Robots behind the bar: senior patrons’ perspectives on automated bartending experience14
How hotel AI adoption shapes employee performance? A study based on the transactional theory of stress and coping14
Influence of robot coolness and affinity on behavioral intention: examining perceived value as a mediating factor14
The influential role of hotel-generated content on social media13
Exploring the impact of tourists’ digital skills on travel intentions: an empirical study based on latent profile analysis13
The new era of hotel marketing: integrating cutting-edge technologies with core marketing principles13
Effects of ICTs in mega events on national image formation: the case of PyeongChang Winter Olympic Games in South Korea13
Investigating the antecedents of tourists’ intention to use travel tracking mobile applications to follow other travelers’ experiences13
Rational, emotional or both: Decoding service robot adoption in tourism from elaboration likelihood model perspective13
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