OOIR: Observatory of International Research

Papers

(The TQCC of Journal of Hospitality and Tourism Technology is 13. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-01-01 to 2026-01-01.)

Article	Citations
Understanding the role of integrated channel service attributes in restaurant customer empowerment	104
Four-stage framework of tourism decision-making in the social media era	72
Antecedents and consequences of strategic online-reputation management: moderating effect of online tools	62
Consumer behavior of mobile food ordering app users during COVID-19: dining attitudes, e-satisfaction, perceived risk, and continuance intention	54
What factors drive consumers’ desire to continue using food delivery apps (FDA) in Taiwan after the COVID-19 pandemic?	54
Influencing factors on the intention of sharing heritage tourism experience in social media	51
Perceptions and challenges of blockchain adoption in tourism industry: a study on trust, privacy and security	49
“Value for money?” Exploring the consumer experience on shared accommodation platforms: evidence from online reviews in China	45
Open innovation solution: new model in the hospitality industry	45
Consumer reactions to different robotic servers in theme parks	45
A scoping review of robotic technology in hospitality and tourism	42
Understanding the impact of COVID-19 on consumer mobility and recovery from a distance perspective: a mobile phone data application	42
Role of customers’ multidimensional perceived equity in the mobile food delivery industry	40
How the dimensions of robotic service quality shape consumer perceived value and engagement	40
Does offline activity matter? Understanding community attachment to virtual travel communities	39
Contribution of innovation studies to the intellectual structure of the hospitality and tourism literature	39
Restaurant recommendation model using textual information to estimate consumer preference: evidence from an online restaurant platform	38
Hotel customers’ behavioral intentions toward service robots: the role of utilitarian and hedonic values	37
Integration of critical digital technologies into hospitality and tourism curricula: evidence from QS-ranked universities	36
Predicting financial performance with intellectual capital using machine learning	34
Is immersion always a good thing? Immersive experience and meaningful experience in digital museums	34
Crossing the innovation chasm: when and how to deploy service robots and facilitate customer adoption at restaurants	33
Restaurant daily demand prediction: modeling competition and agglomeration effects using spatial-temporal dual graph attention networks	33
Exploring the affordances of service robots and the effects on frontline employees in China: a qualitative research in hotels	32
Do I have to tip? Preservice tipping in technology-facilitated service encounters	32

Robotic safety and hygiene attributes: visitors’ intention to receive robot-delivered hospitality services	32
Adopting med-tourism apps by foreign medical tourists in India: a behavioral reasoning theory perspective	30
When social media meets destination marketing: the mediating role of attachment to social media influencer	29
An analysis of the relationship between ICT infrastructure and international tourism demand in an emerging market	28
The psychological premise of spatial presence in 360° virtual tours: the role of the spatial situation in first-time and repeat users	27
Co-creation of value in smart ecosystems: past trends and future directions in tourism literature	27
The effect of robot anthropomorphism on employee recovery of robot service failures: the mediation of employee empathy	26
Travellers’ online sharing across different platforms: what and why?	26
More than words: the role of personality in shaping the timeliness of online reviews	26
From user engagement to app love: Investigating the antecedents and consequences of third-party travel app usage	26
Aspect-based sentiment analysis on online customer reviews: a case study of technology-supported hotels	21
Deploying Blockchain in mobile public bazaars’ food supply chain within the tourism and hospitality industry	21
Hotel digital intelligence capability: dimension exploration and scale development	21
How to enhance the offline travel intention of the online experience? A big data method based on text-picture	21
Adoption of smart technologies in the cruise tourism services: a systematic review and future research agenda	20
Enhancing quality of life through generative AI: tourist inspiration in travel information search	20
Avoiding food waste from restaurant tickets: a big data management tool	20
Enhancing the experience economy, marketing and sustainability in tourism event stages through smart technologies	20
Understanding metaverse support and metaverse tourism support: from a stimulus–organism–response perspective	20
Effects of cognitive, affective and normative drivers of artificial intelligence ChatGPT on continuous use intention	19
Attracting casino visitors through social media: transition from online to offline environment	19
Do travelers’ service encounter preferences vary according to different travel models? An empirical study based on mining user-generated content	19
Aligning restaurants and artificial intelligence computing of food delivery service with product development	19
A comprehensive analysis of non-immersive virtual reality in tourism: technical, emotional, andpractical implications	19
The impact of digital transformation practices in the recreation sector on digital behavior decision-making post-COVID-19	18
The relations among the dimensions of 3D-printed food: a case of Z and Y generations’ preferences	18
Unraveling the dynamics of mobile wallets in promoting cashless tourism in Bangladesh: implementation of UTAUT2 model	18
Effects of robot restaurants’ food quality, service quality and high-tech atmosphere perception on customers’ behavioral intentions	18
Learning effectiveness of 3D virtual reality in hospitality training: a situated cognitive perspective	18
Kicking the robots: the roles of transformational leadership and fear on service robot risk awareness and robot abuse relationship	17
What influences consumer AI chatbot use intention? An application of the extended technology acceptance model	17
Understanding antecedents of customer resistance towards AI-driven drone food delivery service: a hybrid SEM-ANN approach	16
The role of technology in the future of restaurant labor	16
Unlocking performance: how innovation and employee resilience shape competitive advantage in the hotel industry	16
The impact of customer perceived value on customer satisfaction and loyalty toward the food delivery robot service	16
Exploring the impact of digital economy on tourism employment	15
How hotel AI adoption shapes employee performance? A study based on the transactional theory of stress and coping	15
The role of virtual reality interactivity in building tourists’ memorable experiences and post-adoption intentions in the COVID-19 era	15
The impact of real-time hyper-personalisation in AI-generated tourism images	15
Unfolding visual characteristics of social media communication: reflections of smart tourism destinations	15
The impact of digital governance on tourism efficiency: spatial effects and insights from China’s smart city pilots	15
Influence of robot coolness and affinity on behavioral intention: examining perceived value as a mediating factor	15
The influential role of hotel-generated content on social media	14
Optimum combination impact of data privacy on customer trust and willingness to accept personal information collection in the lodging sector	13
Is virtual reality technology an effective tool for tourism destination marketing? A flow perspective	13
Gains-focused vs risk-averse orientations and their impact on location-based marketing services in tourism	13
Exploring the impact of tourists’ digital skills on travel intentions: an empirical study based on latent profile analysis	13
Exploring smart airport technology adoption: an integrated TAM–TPB approach with dual-process perspective	13
The new era of hotel marketing: integrating cutting-edge technologies with core marketing principles	13
Robots behind the bar: senior patrons’ perspectives on automated bartending experience	13