OOIR: Observatory of International Research

Papers

(The H4-Index of Service Business is 19. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-09-01 to 2025-09-01.)

Article	Citations
Enhancing flight attendants’ well-being: exploring the impact of social exchange relationships and job crafting	60
How independent should a board be? Examine the corporate social responsibility performance in the US healthcare sector	55
Promoting intrapreneurial behavior in banking: the role of high-performance work systems, knowledge management processes, and supervisor support	53
Synthesizing three decades of digital servitization: a systematic literature review and conceptual framework proposal	50
A bibliometric analysis of metaverse technologies in healthcare services	49
Correction: Network embeddedness and service innovation: the mediating role of knowledge co-creation and the moderating role of digital transformation	46
The role of experiential value, novelty, and satisfaction in robot barista coffee shop in South Korea: COVID-19 crisis and beyond	43
Explaining COVID-19 shock wave mechanism in the European service industry using convergence clubs analysis	35
Lifelong good soldiers of higher education institutions: driving factors and obstructions of alumni loyalty	33
Core Chinese cultural values: Perceived justice and post-recovery satisfaction in higher education services	33
Effects of ambidextrous human capital deployment on the performance of haute cuisine restaurants	32
Female-driven social entrepreneurship in service business	29
Correction to: Female-driven social entrepreneurship in service business	29
Validation of a design orientation scale in the trade and tourism sectors and assessment of its impact on firms’ performance	28
A store-level analysis of frontline employees as enhancers of store loyalty	26
Customer and supervisor incivility, psychological distress, and job performance among airport frontline employees: the moderating role of mindfulness	22
Buyer–supplier interactions in business services: variety in relational interfaces	21
Research trends in digital transformation in the service sector: a review based on network text analysis	21
The context-based review recommendation system in e-business platform	20
Doing good for good: how does corporate social responsibility drive customer citizenship behavior? The mediation of engagement, trust, and identification	19