OOIR: Observatory of International Research

Papers

(The H4-Index of Service Business is 21. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-04-01 to 2025-04-01.)

Article	Citations
Digital transformation trends in service industries	51
Exploring the key success factors of films: a survival analysis approach	49
Understand the differences in the brand equity construction process between local and foreign restaurants	45
The role of authenticity in creating shared value: From the perspective of sports firms’ corporate image and customer loyalty	44
Enhancing flight attendants’ well-being: exploring the impact of social exchange relationships and job crafting	43
Value proposition as a catalyst for innovative service experience: the case of smart-tourism destinations	43
Enabling customer co-creation behavior at a distance: the case of patients using self-monitoring handheld devices in healthcare	41
Brands’ perceived sustainable development goals: index development and applications with professional sport teams and fast-food brands	40
The dual outcomes of frontliner’s autonomous motivation and deep acting in service co-creation: a dyadic approach	38
The relationship between entrepreneurial orientation and success of foodservice business: effects of religion	34
Cosmopolitan tourists: the most resilient travellers in the face of COVID-19	31
Employee perceived meaning of work and service adaptive behavior: a psychological resourcefulness perspective	30
The context-based review recommendation system in e-business platform	27
Buyer–supplier interactions in business services: variety in relational interfaces	27
How independent should a board be? Examine the corporate social responsibility performance in the US healthcare sector	26
Doing good for good: how does corporate social responsibility drive customer citizenship behavior? The mediation of engagement, trust, and identification	24
Blurred lines: comparing room rates, star-ratings, and user-generated contents for full-service and select-service hotels	24
Using machine learning to explore the determinants of service satisfaction with online healthcare platforms during the COVID-19 pandemic	23
Motivations and attitudes towards consulting eWOM when booking accommodation	23
Promoting intrapreneurial behavior in banking: the role of high-performance work systems, knowledge management processes, and supervisor support	22
How luxury restaurants build brand love through idiosyncratic service experiences: a double-moderated mediation model	21
The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior	21