OOIR: Observatory of International Research

Papers

(The median citation count of Service Business is 4. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-09-01 to 2025-09-01.)

Article	Citations
Enhancing flight attendants’ well-being: exploring the impact of social exchange relationships and job crafting	60
How independent should a board be? Examine the corporate social responsibility performance in the US healthcare sector	55
Promoting intrapreneurial behavior in banking: the role of high-performance work systems, knowledge management processes, and supervisor support	53
Synthesizing three decades of digital servitization: a systematic literature review and conceptual framework proposal	50
A bibliometric analysis of metaverse technologies in healthcare services	49
Correction: Network embeddedness and service innovation: the mediating role of knowledge co-creation and the moderating role of digital transformation	46
The role of experiential value, novelty, and satisfaction in robot barista coffee shop in South Korea: COVID-19 crisis and beyond	43
Explaining COVID-19 shock wave mechanism in the European service industry using convergence clubs analysis	35
Lifelong good soldiers of higher education institutions: driving factors and obstructions of alumni loyalty	33
Core Chinese cultural values: Perceived justice and post-recovery satisfaction in higher education services	33
Effects of ambidextrous human capital deployment on the performance of haute cuisine restaurants	32
Female-driven social entrepreneurship in service business	29
Correction to: Female-driven social entrepreneurship in service business	29
Validation of a design orientation scale in the trade and tourism sectors and assessment of its impact on firms’ performance	28
A store-level analysis of frontline employees as enhancers of store loyalty	26
Customer and supervisor incivility, psychological distress, and job performance among airport frontline employees: the moderating role of mindfulness	22
Buyer–supplier interactions in business services: variety in relational interfaces	21
Research trends in digital transformation in the service sector: a review based on network text analysis	21
The context-based review recommendation system in e-business platform	20
Doing good for good: how does corporate social responsibility drive customer citizenship behavior? The mediation of engagement, trust, and identification	19
Exploring the effects of external cocreators on service innovation	17
Recovering from the COVID-19 shock: the role of risk perception and perceived effectiveness of protective measures on travel intention during the pandemic	15
Employee perceived meaning of work and service adaptive behavior: a psychological resourcefulness perspective	15
Understanding innovative work behaviour of women in service firms	14
Underscoring trainer's lack of effort or talent in service failure of personal fitness training: customers' negative word-of-mouth response	13

The impact of knowledge incompatibility and communication style differences on patients’ perceived value of online medical consultations	12
The role of customer forgiveness and perceived justice in restoring relationships with customers	12
Women’s social entrepreneurship and livelihood innovation: an exploratory study from India	12
Serving with masks: a comparative analysis of flight attendants’ emotional labor between normal and COVID-19 times	12
Exploring consumers’ stick-or-switch behaviors in omnichannel retailing service: self-determination theory perspectives	11
Company websites and mobile apps versus social media: which service experience creates more customer value for online travel agencies?	11
Exploring robot service quality priorities for different levels of intimacy with service	10
Do customers exhibit gratitude after service recovery? Understanding the moderating role of relationship type	10
Humans and/or robots? Tourists’ preferences towards the humans–robots mix in the service delivery system	10
Network embeddedness and service innovation: the mediating role of knowledge co-creation and the moderating role of digital transformation	9
Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry	9
Transforming data into information for smart services: integration of morphological analysis and text mining	9
Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance	8
Connecting artificial intelligence to value creation in services: mechanism and implications	8
Towards becoming a service-dominant enterprise: an actor engagement perspective	8
How to exploit Big Social Data in the Covid-19 pandemic: the case of the Italian tourism industry	8
The role of authenticity in creating shared value: From the perspective of sports firms’ corporate image and customer loyalty	8
Investigating the effect of AI service quality on consumer well-being in retail context	8
Current and future influences of COVID-19 on the knowledge management function of conventions and exhibitions	8
Inherent paradoxes in the shift to autonomous solutions provision: a multilevel investigation of the shipping industry	7
Impact of managerial control on the relationship between customer incivility and frontline employees’ up-selling behavior	7
Digital transformation trends in service industries	7
How luxury restaurants build brand love through idiosyncratic service experiences: a double-moderated mediation model	7
Exploring the key success factors of films: a survival analysis approach	7
Live support by chatbots with artificial intelligence: A future research agenda	6
What Makes Viewers Engage in Live Streaming Shopping during and after the Pandemic: An Affordance Perspective	6
Overcoming bias against funding of female-led entrepreneurial initiatives: the democratizing influence of online crowdlending platforms	6
A systematic process for generating new blockchain-service business model ideas	6
Optimizing donations for End-of-life healthcare: investments in service diversity initiatives	6
Driving circular tourism pathways in the post-pandemic period: a research roadmap	6
A systematic literature review of women in social entrepreneurship	6
Are credit screening contracts designed for men?	6
Cosmopolitan tourists: the most resilient travellers in the face of COVID-19	5
Working with AI: can stress bring happiness?	5
COVID-19 preventive measures and restaurant customers’ intention to dine out: the role of brand trust and perceived risk	5
Motivations and attitudes towards consulting eWOM when booking accommodation	5
Cross-country differences in drivers of female necessity entrepreneurship	5
Using machine learning to explore the determinants of service satisfaction with online healthcare platforms during the COVID-19 pandemic	5
The relationship between entrepreneurial orientation and success of foodservice business: effects of religion	5
A qualitative investigation of infusing products with service via strategic alliances among SMEs: a case of servitization	5
Service dyads: understanding the dynamics of social perspective-taking and value co-creation amidst service problems	4
The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior	4
Is the hotel industry really committed to the environment? Answering using the business models framework	4
Reviving tradition-bound products: a case of value co-creation using rhetorical history	4
COVID-19 vaccine distribution: exploring strategic alternatives for the greater good	4
The perceived image of multi-asset tourist destinations: investigating congruence across different content types	4
Perceived retailer innovativeness and its impact on customer engagement behavior in smart retailing	4