OOIR: Observatory of International Research

Papers

(The median citation count of Service Business is 3. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-04-01 to 2025-04-01.)

Article	Citations
Digital transformation trends in service industries	51
Exploring the key success factors of films: a survival analysis approach	49
Understand the differences in the brand equity construction process between local and foreign restaurants	45
The role of authenticity in creating shared value: From the perspective of sports firms’ corporate image and customer loyalty	44
Value proposition as a catalyst for innovative service experience: the case of smart-tourism destinations	43
Enhancing flight attendants’ well-being: exploring the impact of social exchange relationships and job crafting	43
Enabling customer co-creation behavior at a distance: the case of patients using self-monitoring handheld devices in healthcare	41
Brands’ perceived sustainable development goals: index development and applications with professional sport teams and fast-food brands	40
The dual outcomes of frontliner’s autonomous motivation and deep acting in service co-creation: a dyadic approach	38
The relationship between entrepreneurial orientation and success of foodservice business: effects of religion	34
Cosmopolitan tourists: the most resilient travellers in the face of COVID-19	31
Employee perceived meaning of work and service adaptive behavior: a psychological resourcefulness perspective	30
Buyer–supplier interactions in business services: variety in relational interfaces	27
The context-based review recommendation system in e-business platform	27
How independent should a board be? Examine the corporate social responsibility performance in the US healthcare sector	26
Blurred lines: comparing room rates, star-ratings, and user-generated contents for full-service and select-service hotels	24
Doing good for good: how does corporate social responsibility drive customer citizenship behavior? The mediation of engagement, trust, and identification	24
Motivations and attitudes towards consulting eWOM when booking accommodation	23
Using machine learning to explore the determinants of service satisfaction with online healthcare platforms during the COVID-19 pandemic	23
Promoting intrapreneurial behavior in banking: the role of high-performance work systems, knowledge management processes, and supervisor support	22
The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior	21
How luxury restaurants build brand love through idiosyncratic service experiences: a double-moderated mediation model	21
A comparative analysis of contactless e-service encounters in online platforms	20
COVID-19 preventive measures and restaurant customers’ intention to dine out: the role of brand trust and perceived risk	19
Synthesizing three decades of digital servitization: a systematic literature review and conceptual framework proposal	19

Recovering from the COVID-19 shock: the role of risk perception and perceived effectiveness of protective measures on travel intention during the pandemic	17
Impact of managerial control on the relationship between customer incivility and frontline employees’ up-selling behavior	17
Exploring the effects of external cocreators on service innovation	15
Star wars: customer loyalty for YouTube stars through service innovation and value co-creation	15
Reviving tradition-bound products: a case of value co-creation using rhetorical history	13
Inherent paradoxes in the shift to autonomous solutions provision: a multilevel investigation of the shipping industry	12
The role of customer forgiveness and perceived justice in restoring relationships with customers	12
Post-pandemic studies in tourism and hospitality	12
Dual focus: service-product orientation to manage the change paradox following servitization strategy	11
A systematic process for generating new blockchain-service business model ideas	11
A systematic literature review of women in social entrepreneurship	10
The perceived image of multi-asset tourist destinations: investigating congruence across different content types	10
Women’s social entrepreneurship and livelihood innovation: an exploratory study from India	10
A value-based view of the smart PSS adoption: a study of smart kitchen appliances	9
What Makes Viewers Engage in Live Streaming Shopping during and after the Pandemic: An Affordance Perspective	9
O2O switching determinants and successful drivers in omnichannel retailing services	9
Understanding innovative work behaviour of women in service firms	9
A bibliometric analysis of metaverse technologies in healthcare services	8
The contingent impacts of dynamic service innovation capabilities on firm performance	8
The impact of internal social responsibility on service employees' job satisfaction and organizational engagement	7
Live support by chatbots with artificial intelligence: A future research agenda	7
Transforming customer brand engagement to co-creation value through participation energy and effort	7
Development of a citizen participation public service innovation model based on smart governance	7
Service dyads: understanding the dynamics of social perspective-taking and value co-creation amidst service problems	7
Underscoring trainer's lack of effort or talent in service failure of personal fitness training: customers' negative word-of-mouth response	7
Impacts of Covid-19 on travel intention for summer 2020: a trend in proximity tourism mediated by an attitude towards Covid-19	7
Effectiveness of the talent cultivation training program for industry transformation in Taiwan during the COVID-19 pandemic	6
The impact of knowledge incompatibility and communication style differences on patients’ perceived value of online medical consultations	6
User satisfaction with the service quality of ChatGPT	6
Industrial linkage and spillover effects of the logistics service industry: an input–output analysis	6
Perceived retailer innovativeness and its impact on customer engagement behavior in smart retailing	6
Optimizing donations for End-of-life healthcare: investments in service diversity initiatives	6
Company websites and mobile apps versus social media: which service experience creates more customer value for online travel agencies?	6
The reaction of coworking spaces to the COVID-19 pandemic. A dynamic capabilities perspective	5
The role of experiential value, novelty, and satisfaction in robot barista coffee shop in South Korea: COVID-19 crisis and beyond	5
COVID-19 vaccine distribution: exploring strategic alternatives for the greater good	5
Flash sales: how consumers’ emotional responses to negative word-of-mouth affect diagnosticity and purchase intentions	5
How monetization mechanisms in mobile games influence consumers’ identity extensions	5
Recipes for consumer loyalty intentions toward AI speakers: A complexity theory approach	5
Key determinants of women’s entrepreneurial intentions in encouraging social empowerment	5
The effect of subscription relational bond on customer engagement and stickiness in podcast: the moderating role of social connectedness	5
Is the hotel industry really committed to the environment? Answering using the business models framework	5
Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario: evidence from the hotel industry in quarantine	4
Structural relationships between psychosocial risk, relationship quality, need for cognition, and quarantine intentions: the case of the quarantine hotel	4
Perceived value of AI-based recommendations service: the case of voice assistants	4
Serving with masks: a comparative analysis of flight attendants’ emotional labor between normal and COVID-19 times	4
Infusing tribal reciprocity into service research: towards an integrated and dynamic view of repayment, retaliation and restorative justice for regenerative service ecosystem wellbeing	3
Correction: The quality of physical–electronic hybrid services and its impact on customer loyalty	3
Core Chinese cultural values: Perceived justice and post-recovery satisfaction in higher education services	3
Correction: Network embeddedness and service innovation: the mediating role of knowledge co-creation and the moderating role of digital transformation	3

Standardization versus customization in artificial intelligence-based services: what fuels continuous intention to use on digital platforms?	3
Explaining COVID-19 shock wave mechanism in the European service industry using convergence clubs analysis	3
Effects of the industry format on sustainability-oriented service innovation, relationship value, and firm performance	3
Humans and/or robots? Tourists’ preferences towards the humans–robots mix in the service delivery system	3