OOIR: Observatory of International Research

Papers

(The TQCC of Service Business is 10. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-04-01 to 2025-04-01.)

Article	Citations
Digital transformation trends in service industries	51
Exploring the key success factors of films: a survival analysis approach	49
Understand the differences in the brand equity construction process between local and foreign restaurants	45
The role of authenticity in creating shared value: From the perspective of sports firms’ corporate image and customer loyalty	44
Value proposition as a catalyst for innovative service experience: the case of smart-tourism destinations	43
Enhancing flight attendants’ well-being: exploring the impact of social exchange relationships and job crafting	43
Enabling customer co-creation behavior at a distance: the case of patients using self-monitoring handheld devices in healthcare	41
Brands’ perceived sustainable development goals: index development and applications with professional sport teams and fast-food brands	40
The dual outcomes of frontliner’s autonomous motivation and deep acting in service co-creation: a dyadic approach	38
The relationship between entrepreneurial orientation and success of foodservice business: effects of religion	34
Cosmopolitan tourists: the most resilient travellers in the face of COVID-19	31
Employee perceived meaning of work and service adaptive behavior: a psychological resourcefulness perspective	30
The context-based review recommendation system in e-business platform	27
Buyer–supplier interactions in business services: variety in relational interfaces	27
How independent should a board be? Examine the corporate social responsibility performance in the US healthcare sector	26
Doing good for good: how does corporate social responsibility drive customer citizenship behavior? The mediation of engagement, trust, and identification	24
Blurred lines: comparing room rates, star-ratings, and user-generated contents for full-service and select-service hotels	24
Using machine learning to explore the determinants of service satisfaction with online healthcare platforms during the COVID-19 pandemic	23
Motivations and attitudes towards consulting eWOM when booking accommodation	23
Promoting intrapreneurial behavior in banking: the role of high-performance work systems, knowledge management processes, and supervisor support	22
The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior	21
How luxury restaurants build brand love through idiosyncratic service experiences: a double-moderated mediation model	21
A comparative analysis of contactless e-service encounters in online platforms	20
COVID-19 preventive measures and restaurant customers’ intention to dine out: the role of brand trust and perceived risk	19
Synthesizing three decades of digital servitization: a systematic literature review and conceptual framework proposal	19

Recovering from the COVID-19 shock: the role of risk perception and perceived effectiveness of protective measures on travel intention during the pandemic	17
Impact of managerial control on the relationship between customer incivility and frontline employees’ up-selling behavior	17
Exploring the effects of external cocreators on service innovation	15
Star wars: customer loyalty for YouTube stars through service innovation and value co-creation	15
Reviving tradition-bound products: a case of value co-creation using rhetorical history	13
Inherent paradoxes in the shift to autonomous solutions provision: a multilevel investigation of the shipping industry	12
The role of customer forgiveness and perceived justice in restoring relationships with customers	12
Post-pandemic studies in tourism and hospitality	12
Dual focus: service-product orientation to manage the change paradox following servitization strategy	11
A systematic process for generating new blockchain-service business model ideas	11
A systematic literature review of women in social entrepreneurship	10
The perceived image of multi-asset tourist destinations: investigating congruence across different content types	10
Women’s social entrepreneurship and livelihood innovation: an exploratory study from India	10