Journal of Hospitality Marketing & Management

Papers
(The median citation count of Journal of Hospitality Marketing & Management is 10. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-08-01 to 2026-08-01.)
ArticleCitations
Past, present, and future of anthropomorphism in hospitality & tourism: conceptualization and systematic review282
Drivers of and barriers to customer value co-creation behaviors in the robot-assisted restaurant context270
Effect of situational factors (control, convenience, time pressure, and order complexity) on customers’ self-service technology choices136
Does dysfunctional customer behavior really impact the turnover intention of hotel guest-contact employees? The role of wisdom leadership and job embeddedness87
Understanding psychological ownership in access-based consumption through a theory synthesis: an investigation of Airbnb and hotels75
Hi Alexa, do hotel guests have privacy concerns with you?: A cross-cultural study65
A meta-analysis of antecedents and outcomes of psychological capital in hospitality and tourism58
Inclusive yet unconvincing: when robot-delivered inclusive service undermines customer citizenship behavior54
Narrative or non-narrative? The effects of short video content structure on mental simulation and resort brand attitude52
Understanding customer attitudes and behaviors towards drone food delivery services: An investigation of customer motivations and challenges50
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior: evidence from hospitality industry in Taiwan50
Effects of paradoxical leadership on generation Y employees’ voice behavior: Exploring the chain mediating role of employees’ psychological safety and job crafting49
Artificial intelligence features and their service outcomes: a meta-analysis49
Employees’ sustainability behavior: moderating effects of customer environmental awareness47
From psychological empowerment to human-AI rapport: how Artificial Intelligence Social Responsibility enhances consumer well-being in hospitality45
Cultivating consumer extra-role behaviors via green psychological benefits: the roles of gratitude and perceived consumer effectiveness44
Good or excellent? Factors determining online hotel ratings. A spatial approach41
Unperplexing the nexus between physical evidence and guest retention at beach resorts: multiple sequential mediation models41
Impact of metaverse experiences on consumer behavior in metaverse-enabled hospitality retailing: the role of realism, immersion, convenience, and social interaction39
When uncertainty fuels bias: unconscious racial discrimination against sharing economy service providers in Airbnb39
The double-edged sword effect of human-robot collaboration on hospitality employees’ service innovation behavior39
Strategizing human-robot role matrix: balancing automation and human touch39
Critical determinants of intentions to revisit smart hotels: an examination of smart service interactional experience, emotions, and technophilia37
Self-esteem or blame? How do customers’ protective face orientation and attribution of responsibility affect food waste reduction?35
A profile deviation approach to enhancing relationship marketing outcomes35
How does the tourism and hospitality industry use artificial intelligence? A review of empirical studies and future research agenda35
Time flows, choices follow: exploring how the timing of services shapes customer preference for service robots versus human employees35
Customers’ metaverse service encounter perceptions: sentiment analysis and topic modeling35
Corporate digital responsibility: navigating ethical, societal, and environmental challenges in the digital age and exploring future research directions34
Responding to negative reviews? The interplay of management response strategy and service failure type34
Does ethnic affinity affect consumers’ posting behavior? Evidence from face recognition and difference-in-differences design32
From novelty to necessity: evolving consumer expectations and experiences in human-technology interactions31
From green business strategy to green functional benefits: the roles of green technology, supply chain management, stakeholder engagement, and eco-friendly image in green lodging hotels31
Service robot’s responses in service recovery and service evaluation: the moderating role of robots’ social perception30
The impact of chatbot communication style on switching intention of consumer in hospitality: the moderating role of social perception30
Correction28
Multiple mediating effects in the association between hotels’ eco-label credibility and green WOM behavior28
Theorizing vloggers’ approaches and practices in travel vlog production through grounded theory27
Long-term effects of AI-Powered robots on employee creativity in the hospitality industry: psychological mechanisms of human–AI collaboration27
High-performance work systems and employees’ outcomes in challenging contexts: the role of hindrance stressors25
Navigating workplace technological challenges: the role of technology curiosity and peace of mind in enhancing employee work-life wellbeing and work pleasure25
Social connectedness and well-being of elderly customers: Do employee-to-customer interactions matter?25
How dark traits and regulatory focus manifest in online hotel reviews: a textual content analysis24
The effect of hotel digital leadership on employee digital voice: a social cognitive theory perspective24
To break or not to break? The dual effects of employee-AI collaborative identification on employee pro-customer rule breaking24
Green entrepreneurship orientation, green innovation and hotel performance: the moderating role of managerial environmental concern24
Beyond Reality: Examining the Opportunities and Challenges of Cross-Border Integration between Metaverse and Hospitality Industries24
Exploring mental health from the perspective of DNA methylation: evidence from the hospitality employees23
Tripolar sentiment toward generative AI in hospitality marketing: legitimacy, herd dynamics, and managerial implications23
Digital crisis communication in hospitality and tourism: public and industry perspectives from China23
Going beyond green compliance: linking organizational green culture to employee green voice in the hospitality sector22
Empowered to excel: How and when customer empowering behaviors ignite employee customer-oriented citizenship behaviors22
Customer perception of price fairness in human-robot interaction: examining the role of anthropomorphism and social presence22
Value co-destruction behavior in peer-to-peer accommodation: evidence of dark triad, moral disengagement, and host incivility21
Comparative Analysis of Per-Tourist and Total Carbon Emissions Generated in Hospitality and Tourism Sectors:Impact on Climate Change and Implications for Economy, Society, and Environment21
Effects of human-robot interaction type on customer tolerance of humanoid robot service failure21
Sexual orientation identity matters: Lesbian, Gay, and Bi-sexual customers’ perceptions of service encounters21
Livestream commerce in the food and beverage sector: how personal, social, and technical antecedents drive trust, affective commitment, and impulsive buying behavior21
Generative artificial intelligence in hospitality and tourism: future capabilities, AI prompts and real-world applications21
What drives the continuance intention of service robots in the hospitality industry? An integrated model of motivated consumer innovativeness and extended technology continuance theory21
Perceived meaningfulness or ego depletion? A two-path model of servant leadership behaviors influence on intention to leave20
Connecting transformational leadership and emotional energy to job performance: the boundary role of meaningful work20
An investigation of the asymmetric relationships between service quality attributes and customer engagement: a three-factor theory approach20
Green human resource management in hospitality: nurturing green voice behaviors through passion and mindfulness20
Effects of emotional labor on emotional memory: the moderating role of emotional tolerance levels19
Unveiling customer intentions: exploring factors driving engagement with hospitality virtual influencers19
Cute or competent? Contextual dynamics of consumer acceptance toward service robots19
When transparency backfires: how AI identity disclosure fuels consumer information distortion in service recovery19
Reexamination of consumers’ willingness to stay at green hotels: rethinking the role of social identity theory, value-belief-norm theory, and theory of planned behavior18
Do green practices and green image promote consumers’ participation in social network sites (SNS)?18
The more, the worse? Exploring the negative influence of robot replicates on human-robot rapport in the tourism and hospitality sector18
Emerging dimensions of blockchain application in tourism and hospitality sector: a systematic literature review18
Effects of contemporary technologies, such as blockchain and artificial intelligence (AI) in enhancing consumers’ trustworthiness of online reviews18
Does ethics perception foster hotel booking intention in livestreaming commerce platform? A cognitive-affective perspective18
Conceptualizing ethical leadership in Eastern cultural context and examining its impact on hotel employees’ voice behavior17
When norms meet innovation: how pro-social, self-interest, and normative motives shape lab-grown meat acceptance in restaurants17
Understanding the consequences of robotic interaction quality and outcome quality: A three-phased affordance theory-based approach17
Investigating a sequential mediation effect between unethical leadership and unethical pro-family behavior: testing moral awareness as a moderator17
Effect of peer-to-peer accommodation customer misbehavior on host’s proactive customer service performance16
Consumer response to diversity and inclusion initiatives in hospitality: role of brand integrity and materialism16
Effects of servant leadership on service quality: Mediating roles of employees’ relational energy perceptions with managers and emotional energy perceptions toward work roles15
How does smart technology, artificial intelligence, automation, robotics, and algorithms (STAARA) awareness affect hotel employees’ career perceptions? A disruptive innovation theory perspective15
The impact of virtual digital human interactivity on customer’s continuance usage intention: a cognitive and emotional perspective15
Exploring the effects of green service innovation on psychological and behavioral customer outcomes in the luxury hotel segment14
Social media content strategy in hospitality: the impact of experiential posts and response congruence on engagement, hotel image, and booking intention14
Residents’ entrepreneurship motives, attitude, and behavioral intention toward the meal-sharing economy13
The Goldilocks effect in hospitality teams: an investigation of the curvilinear relationship between shared leadership and service innovation13
From function to feeling: exploring the effects of human-like traits in service robots on perceived authenticity and value13
The impact of leaders’ affiliative humor and aggressive humor on the workplace ostracism: a serial mediation model13
Driving green behaviors in U.S. hotels: insights from green HRM and leadership dynamics13
Hotel services in the digital age: Heterogeneity in guests’ contactless technology acceptance13
Adverse impacts of revealing the presence of “Artificial Intelligence (AI)” technology in product and service descriptions on purchase intentions: the mediating role of emotional trust and the moderat12
What affects the use of green technology in hotels? Assessing hotel management viewpoint using natural language processing based qualitative study12
Employee-Robot Cowork Experience in Hospitality: scale development and validation12
When leader’s workaholism meets the dark triad: understanding employee zero-sum mindset and resilience in relation to retention12
Reconceptualizing customer experience co-creation and service delivery in the age of artificial intelligence12
The Great Resignation and Quiet Quitting paradigm shifts: An overview of current situation and future research directions11
Customer Responses to Service Robot Anthropomorphism: An Integrative Perspective Based on Social Cognition and Intergroup Threat Theories11
Linking extroversion diversity to group service innovation among Chinese and Australian hospitality employees: The roles of adhocracy culture and creative role identity11
The mediating role of organizational identification between corporate social responsibility dimensions and employee opportunistic behavior: Evidence from symmetric and asymmetric approach triangulatio10
Guest interaction with hotel booking website information: scale development and validation of antecedents and consequences10
Hospitality and tourism experience in metaverse: an examination of users’ behavior, motivations, and preferences10
The path to social license for data practices in tourism and hospitality: a sufficiency-necessity analysis of key antecedents10
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