OOIR: Observatory of International Research

Papers

(The median citation count of Journal of Hospitality Marketing & Management is 11. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-05-01 to 2026-05-01.)

Article	Citations
Does dysfunctional customer behavior really impact the turnover intention of hotel guest-contact employees? The role of wisdom leadership and job embeddedness	472
Past, present, and future of anthropomorphism in hospitality & tourism: conceptualization and systematic review	257
Understanding psychological ownership in access-based consumption through a theory synthesis: an investigation of Airbnb and hotels	244
Drivers of and barriers to customer value co-creation behaviors in the robot-assisted restaurant context	117
Hi Alexa, do hotel guests have privacy concerns with you?: A cross-cultural study	77
Effect of situational factors (control, convenience, time pressure, and order complexity) on customers’ self-service technology choices	68
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior: evidence from hospitality industry in Taiwan	60
Understanding customer attitudes and behaviors towards drone food delivery services: An investigation of customer motivations and challenges	51
Inclusive yet unconvincing: when robot-delivered inclusive service undermines customer citizenship behavior	49
A meta-analysis of antecedents and outcomes of psychological capital in hospitality and tourism	46
Artificial intelligence features and their service outcomes: a meta-analysis	45
Narrative or non-narrative? The effects of short video content structure on mental simulation and resort brand attitude	45
When uncertainty fuels bias: unconscious racial discrimination against sharing economy service providers in Airbnb	40
Strategizing human-robot role matrix: balancing automation and human touch	40
Unperplexing the nexus between physical evidence and guest retention at beach resorts: multiple sequential mediation models	39
Effects of paradoxical leadership on generation Y employees’ voice behavior: Exploring the chain mediating role of employees’ psychological safety and job crafting	38
Employees’ sustainability behavior: moderating effects of customer environmental awareness	38
Impact of metaverse experiences on consumer behavior in metaverse-enabled hospitality retailing: the role of realism, immersion, convenience, and social interaction	37
Good or excellent? Factors determining online hotel ratings. A spatial approach	35
Cultivating consumer extra-role behaviors via green psychological benefits: the roles of gratitude and perceived consumer effectiveness	34
The double-edged sword effect of human-robot collaboration on hospitality employees’ service innovation behavior	34
Self-esteem or blame? How do customers’ protective face orientation and attribution of responsibility affect food waste reduction?	33
How does the tourism and hospitality industry use artificial intelligence? A review of empirical studies and future research agenda	33
Critical determinants of intentions to revisit smart hotels: an examination of smart service interactional experience, emotions, and technophilia	33
Customers’ metaverse service encounter perceptions: sentiment analysis and topic modeling	32

Time flows, choices follow: exploring how the timing of services shapes customer preference for service robots versus human employees	32
A profile deviation approach to enhancing relationship marketing outcomes	32
The impact of chatbot communication style on switching intention of consumer in hospitality: the moderating role of social perception	31
Service robot’s responses in service recovery and service evaluation: the moderating role of robots’ social perception	30
From novelty to necessity: evolving consumer expectations and experiences in human-technology interactions	30
Does ethnic affinity affect consumers’ posting behavior? Evidence from face recognition and difference-in-differences design	30
Responding to negative reviews? The interplay of management response strategy and service failure type	30
Corporate digital responsibility: navigating ethical, societal, and environmental challenges in the digital age and exploring future research directions	29
Correction	28
Long-term effects of AI-Powered robots on employee creativity in the hospitality industry: psychological mechanisms of human–AI collaboration	28
Multiple mediating effects in the association between hotels’ eco-label credibility and green WOM behavior	27
High-performance work systems and employees’ outcomes in challenging contexts: the role of hindrance stressors	27
How dark traits and regulatory focus manifest in online hotel reviews: a textual content analysis	26
Theorizing vloggers’ approaches and practices in travel vlog production through grounded theory	26
The effect of hotel digital leadership on employee digital voice: a social cognitive theory perspective	25
To break or not to break? The dual effects of employee-AI collaborative identification on employee pro-customer rule breaking	24
Social connectedness and well-being of elderly customers: Do employee-to-customer interactions matter?	24
Green entrepreneurship orientation, green innovation and hotel performance: the moderating role of managerial environmental concern	23
Navigating workplace technological challenges: the role of technology curiosity and peace of mind in enhancing employee work-life wellbeing and work pleasure	23
Beyond Reality: Examining the Opportunities and Challenges of Cross-Border Integration between Metaverse and Hospitality Industries	23
Tripolar sentiment toward generative AI in hospitality marketing: legitimacy, herd dynamics, and managerial implications	22
Empowered to excel: How and when customer empowering behaviors ignite employee customer-oriented citizenship behaviors	22
Digital crisis communication in hospitality and tourism: public and industry perspectives from China	21
Exploring mental health from the perspective of DNA methylation: evidence from the hospitality employees	21
Value co-destruction behavior in peer-to-peer accommodation: evidence of dark triad, moral disengagement, and host incivility	21
Customer perception of price fairness in human-robot interaction: examining the role of anthropomorphism and social presence	21
Relational energy and co-creation: effects on hospitality stakeholders’ wellbeing	20
Livestream commerce in the food and beverage sector: how personal, social, and technical antecedents drive trust, affective commitment, and impulsive buying behavior	20
What drives the continuance intention of service robots in the hospitality industry? An integrated model of motivated consumer innovativeness and extended technology continuance theory	19
Antecedents and consequences of new technology application behavior on word of mouth: The moderating roles of perceived interactivity	19
The metaverse in the hospitality and tourism industry: An overview of current trends and future research directions	19
An investigation of the asymmetric relationships between service quality attributes and customer engagement: a three-factor theory approach	19
Generative artificial intelligence in hospitality and tourism: future capabilities, AI prompts and real-world applications	19
Perceived meaningfulness or ego depletion? A two-path model of servant leadership behaviors influence on intention to leave	19
Effects of human-robot interaction type on customer tolerance of humanoid robot service failure	19
Comparative Analysis of Per-Tourist and Total Carbon Emissions Generated in Hospitality and Tourism Sectors:Impact on Climate Change and Implications for Economy, Society, and Environment	19
Sexual orientation identity matters: Lesbian, Gay, and Bi-sexual customers’ perceptions of service encounters	19
Does ethics perception foster hotel booking intention in livestreaming commerce platform? A cognitive-affective perspective	18
Connecting transformational leadership and emotional energy to job performance: the boundary role of meaningful work	18
Green human resource management in hospitality: nurturing green voice behaviors through passion and mindfulness	18
Investigating a sequential mediation effect between unethical leadership and unethical pro-family behavior: testing moral awareness as a moderator	18
Cute or competent? Contextual dynamics of consumer acceptance toward service robots	18
Emerging dimensions of blockchain application in tourism and hospitality sector: a systematic literature review	18
Effects of emotional labor on emotional memory: the moderating role of emotional tolerance levels	18
When transparency backfires: how AI identity disclosure fuels consumer information distortion in service recovery	17
Unveiling customer intentions: exploring factors driving engagement with hospitality virtual influencers	17
Do green practices and green image promote consumers’ participation in social network sites (SNS)?	17
Effects of contemporary technologies, such as blockchain and artificial intelligence (AI) in enhancing consumers’ trustworthiness of online reviews	17
Consumer response to diversity and inclusion initiatives in hospitality: role of brand integrity and materialism	16
Reexamination of consumers’ willingness to stay at green hotels: rethinking the role of social identity theory, value-belief-norm theory, and theory of planned behavior	16

Effect of peer-to-peer accommodation customer misbehavior on host’s proactive customer service performance	16
The more, the worse? Exploring the negative influence of robot replicates on human-robot rapport in the tourism and hospitality sector	16
When norms meet innovation: how pro-social, self-interest, and normative motives shape lab-grown meat acceptance in restaurants	16
How does smart technology, artificial intelligence, automation, robotics, and algorithms (STAARA) awareness affect hotel employees’ career perceptions? A disruptive innovation theory perspective	15
Conceptualizing ethical leadership in Eastern cultural context and examining its impact on hotel employees’ voice behavior	15
Understanding the consequences of robotic interaction quality and outcome quality: A three-phased affordance theory-based approach	15
The impact of virtual digital human interactivity on customer’s continuance usage intention: a cognitive and emotional perspective	15
The Goldilocks effect in hospitality teams: an investigation of the curvilinear relationship between shared leadership and service innovation	14
Effects of servant leadership on service quality: Mediating roles of employees’ relational energy perceptions with managers and emotional energy perceptions toward work roles	14
Exploring the effects of green service innovation on psychological and behavioral customer outcomes in the luxury hotel segment	14
Social media content strategy in hospitality: the impact of experiential posts and response congruence on engagement, hotel image, and booking intention	13
From function to feeling: exploring the effects of human-like traits in service robots on perceived authenticity and value	13
Hotel services in the digital age: Heterogeneity in guests’ contactless technology acceptance	13
The impact of leaders’ affiliative humor and aggressive humor on the workplace ostracism: a serial mediation model	13
Adverse impacts of revealing the presence of “Artificial Intelligence (AI)” technology in product and service descriptions on purchase intentions: the mediating role of emotional trust and the moderat	12
What affects the use of green technology in hotels? Assessing hotel management viewpoint using natural language processing based qualitative study	12
Driving green behaviors in U.S. hotels: insights from green HRM and leadership dynamics	12
Reconceptualizing customer experience co-creation and service delivery in the age of artificial intelligence	12
Residents’ entrepreneurship motives, attitude, and behavioral intention toward the meal-sharing economy	12
Employee-Robot Cowork Experience in Hospitality: scale development and validation	12
When leader’s workaholism meets the dark triad: understanding employee zero-sum mindset and resilience in relation to retention	11
The path to social license for data practices in tourism and hospitality: a sufficiency-necessity analysis of key antecedents	11
Customer Responses to Service Robot Anthropomorphism: An Integrative Perspective Based on Social Cognition and Intergroup Threat Theories	11
The Great Resignation and Quiet Quitting paradigm shifts: An overview of current situation and future research directions	11