OOIR: Observatory of International Research

Papers

(The TQCC of Journal of Hospitality Marketing & Management is 21. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-01-01 to 2026-01-01.)

Article	Citations
Understanding psychological ownership in access-based consumption through a theory synthesis: an investigation of Airbnb and hotels	435
Hi Alexa, do hotel guests have privacy concerns with you?: A cross-cultural study	222
Past, present, and future of anthropomorphism in hospitality & tourism: conceptualization and systematic review	206
Effect of situational factors (control, convenience, time pressure, and order complexity) on customers’ self-service technology choices	80
Modeling consumers’ trust in mobile food delivery apps: perspectives of technology acceptance model, mobile service quality and personalization-privacy theory	79
Drivers of and barriers to customer value co-creation behaviors in the robot-assisted restaurant context	76
Does dysfunctional customer behavior really impact the turnover intention of hotel guest-contact employees? The role of wisdom leadership and job embeddedness	69
Inclusive yet unconvincing: when robot-delivered inclusive service undermines customer citizenship behavior	69
A meta-analysis of antecedents and outcomes of psychological capital in hospitality and tourism	61
Narrative or non-narrative? The effects of short video content structure on mental simulation and resort brand attitude	56
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior: evidence from hospitality industry in Taiwan	52
Artificial intelligence features and their service outcomes: a meta-analysis	52
Understanding customer attitudes and behaviors towards drone food delivery services: An investigation of customer motivations and challenges	47
Employees’ sustainability behavior: moderating effects of customer environmental awareness	44
Unperplexing the nexus between physical evidence and guest retention at beach resorts: multiple sequential mediation models	39
Effects of paradoxical leadership on generation Y employees’ voice behavior: Exploring the chain mediating role of employees’ psychological safety and job crafting	39
Strategizing human-robot role matrix: balancing automation and human touch	38
Cultivating consumer extra-role behaviors via green psychological benefits: the roles of gratitude and perceived consumer effectiveness	38
Impact of metaverse experiences on consumer behavior in metaverse-enabled hospitality retailing: the role of realism, immersion, convenience, and social interaction	38
Critical determinants of intentions to revisit smart hotels: an examination of smart service interactional experience, emotions, and technophilia	36
Good or excellent? Factors determining online hotel ratings. A spatial approach	36
How does the tourism and hospitality industry use artificial intelligence? A review of empirical studies and future research agenda	35
A profile deviation approach to enhancing relationship marketing outcomes	33
Customers’ metaverse service encounter perceptions: sentiment analysis and topic modeling	32
Addressing service profit chain with artificial and emotional intelligence	30

Responding to negative reviews? The interplay of management response strategy and service failure type	29
Service robot’s responses in service recovery and service evaluation: the moderating role of robots’ social perception	29
Does ethnic affinity affect consumers’ posting behavior? Evidence from face recognition and difference-in-differences design	29
Corporate digital responsibility: navigating ethical, societal, and environmental challenges in the digital age and exploring future research directions	28
From novelty to necessity: evolving consumer expectations and experiences in human-technology interactions	28
Multiple mediating effects in the association between hotels’ eco-label credibility and green WOM behavior	27
The effects of message framing in CSR advertising on consumers’ emotions, attitudes, and behavioral intentions	26
High-performance work systems and employees’ outcomes in challenging contexts: the role of hindrance stressors	26
Theorizing vloggers’ approaches and practices in travel vlog production through grounded theory	26
Long-term effects of AI-Powered robots on employee creativity in the hospitality industry: psychological mechanisms of human–AI collaboration	26
How dark traits and regulatory focus manifest in online hotel reviews: a textual content analysis	26
Navigating workplace technological challenges: the role of technology curiosity and peace of mind in enhancing employee work-life wellbeing and work pleasure	25
Beyond Reality: Examining the Opportunities and Challenges of Cross-Border Integration between Metaverse and Hospitality Industries	23
Social connectedness and well-being of elderly customers: Do employee-to-customer interactions matter?	23
Toward pro-environmental performance in the hospitality industry: empirical evidence on the mediating and interaction analysis	23
To break or not to break? The dual effects of employee-AI collaborative identification on employee pro-customer rule breaking	23
Green entrepreneurship orientation, green innovation and hotel performance: the moderating role of managerial environmental concern	22
Customer perception of price fairness in human-robot interaction: examining the role of anthropomorphism and social presence	21
Tripolar sentiment toward generative AI in hospitality marketing: legitimacy, herd dynamics, and managerial implications	21
Empowered to excel: How and when customer empowering behaviors ignite employee customer-oriented citizenship behaviors	21
Comparative Analysis of Per-Tourist and Total Carbon Emissions Generated in Hospitality and Tourism Sectors:Impact on Climate Change and Implications for Economy, Society, and Environment	21
Examining the antecedents and effects of hotel corporate reputation on customers’ loyalty and citizenship behavior: an integrated framework	21
Exploring mental health from the perspective of DNA methylation: evidence from the hospitality employees	21
Relational energy and co-creation: effects on hospitality stakeholders’ wellbeing	21