OOIR: Observatory of International Research

Papers

(The TQCC of Journal of Hospitality Marketing & Management is 20. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-06-01 to 2025-06-01.)

Article	Citations
Understanding psychological ownership in access-based consumption through a theory synthesis: an investigation of Airbnb and hotels	350
Drivers of and barriers to customer value co-creation behaviors in the robot-assisted restaurant context	159
The influence of leadership commitment to service quality on hotel employees’ brand citizenship behavior: a mediation and moderation analysis	152
Does dysfunctional customer behavior really impact the turnover intention of hotel guest-contact employees? The role of wisdom leadership and job embeddedness	121
Hi Alexa, do hotel guests have privacy concerns with you?: A cross-cultural study	93
Effect of situational factors (control, convenience, time pressure, and order complexity) on customers’ self-service technology choices	75
Past, present, and future of anthropomorphism in hospitality & tourism: conceptualization and systematic review	63
The role of servant leadership, self-efficacy, high performance work systems, and work engagement in increasing service-oriented behavior	62
Modeling consumers’ trust in mobile food delivery apps: perspectives of technology acceptance model, mobile service quality and personalization-privacy theory	61
Artificial intelligence features and their service outcomes: a meta-analysis	58
A meta-analysis of antecedents and outcomes of psychological capital in hospitality and tourism	58
A meta-analysis of customer uncivil behaviors in hospitality research	57
Narrative or non-narrative? The effects of short video content structure on mental simulation and resort brand attitude	54
Burnout or boreout: A meta-analytic review and synthesis of burnout and boreout literature in hospitality and tourism	48
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior: evidence from hospitality industry in Taiwan	46
Consumer complaining behavior in hospitality management	42
Understanding customer attitudes and behaviors towards drone food delivery services: An investigation of customer motivations and challenges	40
Understanding trust and perceived risk in sharing accommodation: an extended elaboration likelihood model and moderated by risk attitude	39
Unperplexing the nexus between physical evidence and guest retention at beach resorts: multiple sequential mediation models	38
Effects of paradoxical leadership on generation Y employees’ voice behavior: Exploring the chain mediating role of employees’ psychological safety and job crafting	38
Employees’ sustainability behavior: moderating effects of customer environmental awareness	38
Good or excellent? Factors determining online hotel ratings. A spatial approach	37
Impact of metaverse experiences on consumer behavior in metaverse-enabled hospitality retailing: the role of realism, immersion, convenience, and social interaction	36
Cultivating consumer extra-role behaviors via green psychological benefits: the roles of gratitude and perceived consumer effectiveness	36
Critical determinants of intentions to revisit smart hotels: an examination of smart service interactional experience, emotions, and technophilia	32

Addressing service profit chain with artificial and emotional intelligence	30
How does the tourism and hospitality industry use artificial intelligence? A review of empirical studies and future research agenda	30
A profile deviation approach to enhancing relationship marketing outcomes	30
Customers’ metaverse service encounter perceptions: sentiment analysis and topic modeling	29
Corporate digital responsibility: navigating ethical, societal, and environmental challenges in the digital age and exploring future research directions	28
Responding to negative reviews? The interplay of management response strategy and service failure type	27
Service robot’s responses in service recovery and service evaluation: the moderating role of robots’ social perception	26
Does ethnic affinity affect consumers’ posting behavior? Evidence from face recognition and difference-in-differences design	26
Theorizing vloggers’ approaches and practices in travel vlog production through grounded theory	25
Improved or decreased? Customer experience with self-service technology versus human service in hotels in China	25
High-performance work systems and employees’ outcomes in challenging contexts: the role of hindrance stressors	24
The effects of message framing in CSR advertising on consumers’ emotions, attitudes, and behavioral intentions	24
How dark traits and regulatory focus manifest in online hotel reviews: a textual content analysis	23
Multiple mediating effects in the association between hotels’ eco-label credibility and green WOM behavior	23
Toward pro-environmental performance in the hospitality industry: empirical evidence on the mediating and interaction analysis	23
Green entrepreneurship orientation, green innovation and hotel performance: the moderating role of managerial environmental concern	22
Navigating workplace technological challenges: the role of technology curiosity and peace of mind in enhancing employee work-life wellbeing and work pleasure	22
Examining the antecedents and effects of hotel corporate reputation on customers’ loyalty and citizenship behavior: an integrated framework	21
Social connectedness and well-being of elderly customers: Do employee-to-customer interactions matter?	21
Exploring mental health from the perspective of DNA methylation: evidence from the hospitality employees	21
Beyond Reality: Examining the Opportunities and Challenges of Cross-Border Integration between Metaverse and Hospitality Industries	21
Customer perception of price fairness in human-robot interaction: examining the role of anthropomorphism and social presence	20