OOIR: Observatory of International Research

Papers

(The TQCC of Journal of Hospitality Marketing & Management is 19. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-04-01 to 2025-04-01.)

Article	Citations
Diversity, equity and inclusion in hospitality: Value centered leadership as a conduit for change	324
What will make Generation Y and Generation Z to continue to use online food delivery services: a uses and gratifications theory perspective	140
Multiple mediating effects in the association between hotels’ eco-label credibility and green WOM behavior	136
How has the knowledge of employee goal orientation evolved in hospitality research over the last two decades? Insights for researchers and practitioners	113
Does dysfunctional customer behavior really impact the turnover intention of hotel guest-contact employees? The role of wisdom leadership and job embeddedness	86
Does photo presentation matter for increasing booking intention?	72
Effect of situational factors (control, convenience, time pressure, and order complexity) on customers’ self-service technology choices	71
Understanding hospitality service aesthetics through the lens of aesthetic theory	57
Effects of emotional labor on emotional memory: the moderating role of emotional tolerance levels	56
Sensory Experience at Farm-to-Table Events (SEFTE): conceptualization and scale development	55
The effects of message framing in CSR advertising on consumers’ emotions, attitudes, and behavioral intentions	54
Understanding psychological ownership in access-based consumption through a theory synthesis: an investigation of Airbnb and hotels	53
Cute or competent? Contextual dynamics of consumer acceptance toward service robots	52
Consumers’ usage of food delivery app: a theory of consumption values	50
Guest interaction with hotel booking website information: scale development and validation of antecedents and consequences	50
Improved or decreased? Customer experience with self-service technology versus human service in hotels in China	45
Service sabotage in hospitality: A meta-analytic review	45
Social customer relationship management: a customer perspective	41
The role of servant leadership, self-efficacy, high performance work systems, and work engagement in increasing service-oriented behavior	36
Connecting transformational leadership and emotional energy to job performance: the boundary role of meaningful work	35
High-performance work systems and employees’ outcomes in challenging contexts: the role of hindrance stressors	34
The influence of leadership commitment to service quality on hotel employees’ brand citizenship behavior: a mediation and moderation analysis	34
Promotors or inhibitors? Role of task type on the effect of humanoid service robots on consumers’ use intention	32
Modeling consumers’ trust in mobile food delivery apps: perspectives of technology acceptance model, mobile service quality and personalization-privacy theory	31
How does artificial intelligence (AI) enhance hospitality employee innovation? The roles of exploration, AI trust, and proactive personality	29

Hi Alexa, do hotel guests have privacy concerns with you?: A cross-cultural study	29
Determinants of online hotel booking intentions: website quality, social presence, affective commitment, and e-trust	27
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention: a new conceptual framework	27
Hospitality services in the post COVID-19 era: Are we ready for high-tech and no touch service delivery in smart hotels?	26
Theorizing vloggers’ approaches and practices in travel vlog production through grounded theory	26
Past, present, and future of anthropomorphism in hospitality & tourism: conceptualization and systematic review	26
An integrated model of artificially intelligent (AI) facial recognition technology adoption based on perceived risk theory and extended TPB: a comparative analysis of US and South Korea	25
The role of technology in users’ wellbeing: Conceptualizing digital wellbeing in hospitality and future research directions	25
Hospitality and tourism experience in metaverse: an examination of users’ behavior, motivations, and preferences	24
The AI empathy effect: a mechanism of emotional contagion	24
Drivers of and barriers to customer value co-creation behaviors in the robot-assisted restaurant context	23
Service robots in my workplace: effects of employee-service robot co-work experiences on psychological empowerment	23
Impact of green human resource management practices on the environmental performance of green hotels	22
Antecedents of proactive customer service performance in hospitality: a meta-analysis	22
Consumer complaining behavior in hospitality management	21
Narrative or non-narrative? The effects of short video content structure on mental simulation and resort brand attitude	21
Influence of customer value mind-set on affective and behavioral service outcomes: role of the scope and scale of service offerings at various touchpoints	21
Social connectedness and well-being of elderly customers: Do employee-to-customer interactions matter?	19
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior: evidence from hospitality industry in Taiwan	19
Work-life imbalance, burning out, feeling down, I will quit, but quietly – the case of hospitality employees	19
Understanding customer attitudes and behaviors towards drone food delivery services: An investigation of customer motivations and challenges	19