Cornell Hospitality Quarterly

Papers
(The H4-Index of Cornell Hospitality Quarterly is 14. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-04-01 to 2024-04-01.)
ArticleCitations
Applications and Implications of Service Robots in Hospitality131
Response Rates In Hospitality Research: An Overview of Current Practice and Suggestions For Future Research55
Improving Data Quality Using Amazon Mechanical Turk Through Platform Setup34
Qualitative Research via Focus Groups: Will Going Online Affect the Diversity of Your Findings?30
Crisis Communication on Social Media: What Types of COVID-19 Messages Get the Attention?29
Web Scraping for Hospitality Research: Overview, Opportunities, and Implications29
The State of Qualitative Research in Hospitality: A 5-Year Review 2014 to 201929
Case Study as a Research Method in Hospitality and Tourism Research: A Systematic Literature Review (1974–2020)23
Touch Versus Tech in Service Encounters20
Corporate Social Responsibility and Individual Outcomes: The Mediating Role of Gratitude and Compassion at Work20
Theoretical Foundations of Social Media Power in Hospitality and Tourism: A Hierarchical Model19
When a Robot Makes Your Dinner: A Comparative Analysis of Product Level and Customer Experience Between the U.S. and Chinese Robotic Restaurants16
Change Management Communication: The Role of Meaningfulness, Leadership Brand Authenticity, and Gender16
An Innovative Application of Composite-Based Structural Equation Modeling in Hospitality Research With Empirical Example15
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