OOIR: Observatory of International Research

Papers

(The median citation count of Cornell Hospitality Quarterly is 1. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-04-01 to 2025-04-01.)

Article	Citations
Consumer Reactions to Drip Pricing: The Moderating Effect of Price Fairness in the Sharing Economy Accommodation	60
The Effects of Age on the Performance of Hotels: Does an Historical Effect Exist?	41
The Loyalty Program for Our Self-Esteem: The Role of Collective Self-Esteem in Luxury Hotel Membership Programs	35
Compassion in Hotels: Does Person–Organization Fit Lead Staff to Engage in Compassion-Driven Citizenship Behavior?	23
Online Travel Agency Participation: An Empirical Investigation of Its Financial Contribution to U.S. Hotel Profitability	23
Temporal Dimensions of Crisis and Online Hotel Reviews: A Social Support Perspective of Narcissists During the Pandemic	22
Temporal Orientation and Customer Loyalty Programs	22
Review Ratings, Sentiment in Review Comments, and Restaurant Profitability: Firm-Level Evidence	21
Traveler Attitudes Toward Biometric Data-Enabled Hotel Services: Can Risk Education Play a Role?	20
The Intuitive and Counterintuitive Effects of Supportive and Abusive Supervision on Hotel Employees	19
Consumers’ Intentions to Use Contact-Reducing Technologies in Restaurants	16
Looking Back and Forward	16
Price elasticity of demand and its impact on hotel revenue performance during the COVID-19 pandemic	15
Generation Influences Perceived Coolness But Not Favorable Attitudes Toward Cool Hotel Brands	14
Motivation Configuration of Bluxury Tourism Behavior: An FsQCA Application	14
Authentic Leadership and Engaging Employees: A Moderated Mediation Model of Leader–Member Exchange and Power Distance	14
“Best Employers”: The Impacts of Employee Reviews and Employer Awards on Job Seekers’ Application Intentions	13
Inclusion of Condominium Units in Luxury Hotels as a Diversification Strategy: Property Performance Perspective	12
All Over the Map	12
Revenue Analytics: The Problem With Fixed-Tier Pricing	11
The Impact of Free-Play: A Longitudinal Study of Trip-Level Visitation and Wagering Behavior	10
Same Words, Different Meanings—Same Courts, Different Leanings: How the Supreme Court’s Latest Religious Accommodation Holding Changes the Law and Affects Employers	10
From the Editor	9
Hospitality Front-line Employees: A Meta-Analysis of Emotion Management at Work	9
What are the Primary Drivers of Marketing Success?: Evidence From Brand-Level Data on Restaurants	9

Employee Motivation and Outcomes of Developing and Maintaining High-Quality Supervisor–Subordinate Guanxi in Hotel Operations	9
From the Editor	9
Exploring Customers’ Luxury Consumption in Restaurants: A Combined Method of Topic Modeling and Three-Factor Theory	9
Disability Employment in the Hospitality Industry: A Systematic Literature Review	8
Pro-Environmental Behavior of Religious Tourists: Moderating Role of Religious Beliefs	8
Hotel Analytics: The Case for Reverse Competitive Sets	7
Consumer Click Responses to Paid Ad Set Strategies of Search Platforms	7
Ethnic Restaurants: Bringing Uniqueness to the Table Through Handwriting	7
A Differentiated Approach to the Asset-Light Model in the Hotel Industry	7
From the Editor	6
Hotel Room Rate Discounting During Recessionary Times: Effects by Hotel Class	6
Overcoming the Love Gap: AI-Enabled Relationship-Building by Robot Chefs	6
The Criticality of Public Policy in Hospitality and Tourism Research	6
Does Virtual Reality Trigger Visits and Booking Holiday Travel Packages?	6
From the Editor	5
Mapping Service Innovation Research in Hospitality and Tourism: An Integrative Bibliometric Analysis and Research Agenda	5
Providing Positive Individuating Information to Reduce Stereotype-Based Negativity in Service Encounters	4
Tourists’ Compliance With Public Policy and Government Trust: An Application of Protection Motivation Theory	4
The Manipulative Effects in the Technology-Facilitated Preservice Tipping Experience	4
Away From the Nightmare: Sexual Harassment, Leave Intention, and Job Search Behavior	4
Life is Service	4
ChatGPT: It’s Here, Whether We Want It or Not!	4
Impact of Socialization Tactics on Socialization-Specific Adjustment Via PsyCap: A Lens of COR Theory	4
The Case of the Chelsea Grand: Card-Check Neutrality, Management Contracts, and The Duties of Owners and Operators	4
Strategy Divergence and Performance Polarization in the Hotel Industry	3
Guest Editorial	3
Job Mobility in the Time of Recovery: An Examination of How Job Threats Influence Turnover Intentions	3
Looks Clear and Sounds Familiar: How Consumers Form Inferential Beliefs About Luxury Hotel Service Quality	3
The Pro’s and Con’s of Working for Tips	3
From the Editor	3
Public Policy Challenges and the Lodging Shared Economy	3
Necessarily Optimistic? Upper Echelons’ Social Capital and IPO Valuation in the Hospitality Industry	3
The Technology Acceptance Model and Hospitality and Tourism Consumers’ Intention to Use Mobile Technologies: Meta-Analysis and Structural Equation Modeling	2
Toward Holistic Experience-Oriented Service Innovation: Co-Creating Sustainable Value With Customers and Society	2
Service Priority Climate and Service Performance Among Hospitality Employees: The Role of Emotional Labor and Workload Pressure	2
The Impact of Restaurant Menu Calorie Labels on Restaurant Revenue and Profit: Evidence From a Randomized Controlled Trial	2
Crisis Communication on Social Media: What Types of COVID-19 Messages Get the Attention?	2
Survival of the Fittest? A Call for Hospitality to Incorporate Ecology Into Business Practice and Education	2
Proactive Walking and Overbooking With Class Dependent Walk-Out Costs	2
The Importance of Green Certification Labels/Badges in Online Hotel Booking Choice: A Conjoint Investigation of Consumers’ Preferences Pre- and Post-COVID-19	2
Do Brand-Affiliated Hotels Have Lower Cash-Flow Risk?	2
Variable Pricing in Restaurant Revenue Management: A Priority Mixed Bundle Strategy	2
The Role of Hubris in Explaining Tourism Policy Failure: Some Observations and New Research Directions	1
The Influence of Linguistic Styles in Property Titles on Room Rates: A Hedonic Pricing Model	1
Are Out-of-State Players the Target Market? A Geospatial Analysis of the Gambling Export Strategy in the United States	1
Editorial	1
The Platform Matters: Selection and Measurement Bias in Online Reviews	1
Preventing Modern Slavery Through Corporate Social Responsibility Disclosure: An Analysis of the U.S. Hospitality and Tourism Industry	1
Metrics on Restaurant Ordering Behavior	1
Benchmarking Hotel Investment Risk: Differences Based on Types of Hotels	1

Customers’ Cue Utilization in Delivery Restaurant Selection and Its Changes With Different Health Risks	1
The Interactive Effects of Divestiture Socialization and Self-Monitoring Personality on Newcomers’ Authenticity, Well-Being, and Creativity	1
Applying Property Pricing Models to Estimate a Foreclosure Discount in the Hotel Real Estate Sector	1
Field Experiments for Testing Revenue Strategies in the Hospitality Industry	1
How to Reduce Hotel Employees’ Workplace Deviant Behavior? The Roles of Paternalistic Leadership and Regulatory Foci	1
Implicit and Explicit Attitudes Toward Service Robots in the Hospitality Industry: Gender Differences	1
From the Editor—August 2022	1
Luxury Hospitality Services: Editorial Comment	1
Increasing Hotel Loyalty Through Psychological Ownership	1
Utilize OCB-C-Driven Learning Mechanism to Empower Employees as Good Citizens: Perspective of Trial-and-Error Learning Theory	1
Customer-Oriented Constructive Deviance as a Reaction to Organizational Injustice Toward Customers	1
Relationship of Precrisis Financial Decisions With the Financial Distress and Performance of Small- and Medium-Sized Restaurants During COVID-19	1
Perceptions and Acceptance of Cashless Gambling Technology: An Empirical Study of U.S. and Australian Consumers	1