Cornell Hospitality Quarterly

Papers
(The median citation count of Cornell Hospitality Quarterly is 1. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-06-01 to 2025-06-01.)
ArticleCitations
Review Ratings, Sentiment in Review Comments, and Restaurant Profitability: Firm-Level Evidence64
Temporal Dimensions of Crisis and Online Hotel Reviews: A Social Support Perspective of Narcissists During the Pandemic44
Consumers’ Intentions to Use Contact-Reducing Technologies in Restaurants36
Authentic Leadership and Engaging Employees: A Moderated Mediation Model of Leader–Member Exchange and Power Distance28
From the Editor25
Inclusion of Condominium Units in Luxury Hotels as a Diversification Strategy: Property Performance Perspective25
“Best Employers”: The Impacts of Employee Reviews and Employer Awards on Job Seekers’ Application Intentions24
Pro-Environmental Behavior of Religious Tourists: Moderating Role of Religious Beliefs23
Ethnic Restaurants: Bringing Uniqueness to the Table Through Handwriting20
The Impact of Restaurant Menu Calorie Labels on Restaurant Revenue and Profit: Evidence From a Randomized Controlled Trial19
From the Editor17
Job Mobility in the Time of Recovery: An Examination of How Job Threats Influence Turnover Intentions17
Utilize OCB-C-Driven Learning Mechanism to Empower Employees as Good Citizens: Perspective of Trial-and-Error Learning Theory16
The Platform Matters: Selection and Measurement Bias in Online Reviews15
Mapping Tourists’ Evaluations of a Hotel: An Analysis of Branded Versus Non-Branded Hotels14
Racial Discrimination Against Service Employees: The Influence of Managers and Employees’ Responses14
Employee Recommendation and Financial Performance: Evidence From Tourism and Hospitality Industry12
When Leaders Self-Sacrifice in Times of Crisis: The Roles of Employee Emotional Suppression and Leader Coping Strategies12
Effects of Consumer–Host Social Interaction and Trust on Peer-to-Peer Accommodation Consumers’ Repurchase Intentions: A Trust-Transfer Perspective11
Competition in the Beer Industry—From Pipe Dream to Reality: Exploring the Potential Impacts of Executive Order 1403611
Breaking the Invisible Chains With Policy: How Insurance Companies Can Help End Human Trafficking in the Hotel Industry11
Performing Up to Par: Hospitality Firms After ASU 2016-0210
Effects of Internal and External CSR on Supportive and Harmful Employee Attitudes10
Do Visual Perspectives Matter? The “Matching” Between Visual Perspectives and Psychological Distance Improves Hotel Evaluations10
Online Travel Agency Participation: An Empirical Investigation of Its Financial Contribution to U.S. Hotel Profitability9
Luxury Branding in the Hospitality Industry: The Impact of Employee’s Luxury Appearance and Elitism Attitude9
Price elasticity of demand and its impact on hotel revenue performance during the COVID-19 pandemic9
When a Robot Makes Your Dinner: A Comparative Analysis of Product Level and Customer Experience Between the U.S. and Chinese Robotic Restaurants9
Overcoming the Love Gap: AI-Enabled Relationship-Building by Robot Chefs8
What are the Primary Drivers of Marketing Success?: Evidence From Brand-Level Data on Restaurants8
Traveler Attitudes Toward Biometric Data-Enabled Hotel Services: Can Risk Education Play a Role?8
Hospitality Front-line Employees: A Meta-Analysis of Emotion Management at Work6
The Impact of Free-Play: A Longitudinal Study of Trip-Level Visitation and Wagering Behavior6
Public Policy Challenges and the Lodging Shared Economy5
ChatGPT: It’s Here, Whether We Want It or Not!5
Exploring Customers’ Luxury Consumption in Restaurants: A Combined Method of Topic Modeling and Three-Factor Theory5
Empowerment in Hospitality: Does Leader–Follower Congruence in Family-Supportive Supervisor Behaviors Empower Follower Creativity?5
The Manipulative Effects in the Technology-Facilitated Preservice Tipping Experience5
Luxury Hospitality Services: Editorial Comment5
Mapping Service Innovation Research in Hospitality and Tourism: An Integrative Bibliometric Analysis and Research Agenda5
How to Reduce Hotel Employees’ Workplace Deviant Behavior? The Roles of Paternalistic Leadership and Regulatory Foci4
Benchmarking Hotel Investment Risk: Differences Based on Types of Hotels4
Enhancing Performance and Perceived Justice in Hospitality Organizations: An Integrated Model of Gender Diversity Within Top Management Teams4
Are Out-of-State Players the Target Market? A Geospatial Analysis of the Gambling Export Strategy in the United States4
Picky Eaters Make for Better Raters4
From the Editor—November 20214
The Interactive Effects of Divestiture Socialization and Self-Monitoring Personality on Newcomers’ Authenticity, Well-Being, and Creativity4
Hotel Employee Engagement During the Pandemic: A Mixed-Method Approach4
From the Editor3
Compassion in Hotels: Does Person–Organization Fit Lead Staff to Engage in Compassion-Driven Citizenship Behavior?3
Not Just Survive, But Thrive: Examining Livelihood Capital, Poverty Reduction, and Sustainable Development in Ethnic Tourism Destinations3
Sexual Harassment, Negative Emotions, and Turnover Intention in the Restaurant Industry: The Moderating Effect of Pay Satisfaction3
The Impact of Tourist–Robot Interaction on Tourist Engagement in the Hospitality Industry: A Mixed-Method Study3
Hotel Analytics: The Case for Reverse Competitive Sets2
Disability Employment in the Hospitality Industry: A Systematic Literature Review2
The Case of the Chelsea Grand: Card-Check Neutrality, Management Contracts, and The Duties of Owners and Operators2
The Criticality of Public Policy in Hospitality and Tourism Research2
The Pro’s and Con’s of Working for Tips2
Consumer Click Responses to Paid Ad Set Strategies of Search Platforms2
Impact of Socialization Tactics on Socialization-Specific Adjustment Via PsyCap: A Lens of COR Theory2
Necessarily Optimistic? Upper Echelons’ Social Capital and IPO Valuation in the Hospitality Industry2
Heroes Rise in Tough Times: The Role of Ethical Idealism, Empathy, and Firm Responses to the COVID-19 Pandemic1
How Team Emotions Impact Individual Employee Strain Before, During, and After a Stressful Event: A Latent Growth Curve Modeling Approach1
Optimizing Handwritten Font Style to Connect With Customers1
Crisis Communication on Social Media: What Types of COVID-19 Messages Get the Attention?1
Customers’ Cue Utilization in Delivery Restaurant Selection and Its Changes With Different Health Risks1
Editorial1
How Have Predictors of Engagement in Tourism Crisis Planning and Preparedness Changed in More Than a Decade?1
Airbnb’s Success: Does It Depend on Who Is Measuring?1
Underpricing Luxury: When a Lower Price Results in Higher Reputation1
Persistent Performance Differences in Lodging Properties1
Toward Holistic Experience-Oriented Service Innovation: Co-Creating Sustainable Value With Customers and Society1
Strategy Divergence and Performance Polarization in the Hotel Industry1
The Role of Hubris in Explaining Tourism Policy Failure: Some Observations and New Research Directions1
Building Community1
Quality of Life and Public Policy Development for Tourism Destinations1
The Content and Structure of Tourism and Public Policies: A Temporal Analysis of Stability and Change1
What to Sell and How to Sell Matters: Focusing on Luxury Hotel Properties’ Business Performance and Efficiency1
Tourists’ Compliance With Public Policy and Government Trust: An Application of Protection Motivation Theory1
From the Editor—August 20221
Service Priority Climate and Service Performance Among Hospitality Employees: The Role of Emotional Labor and Workload Pressure1
The Influence of Hotel Characteristics on Debt Servicing and Default in the U.S. Lodging Sector1
0.044033050537109