OOIR: Observatory of International Research

Papers

(The median citation count of Cornell Hospitality Quarterly is 2. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-08-01 to 2026-08-01.)

Article	Citations
Temporal Dimensions of Crisis and Online Hotel Reviews: A Social Support Perspective of Narcissists During the Pandemic	42
Consumers’ Intentions to Use Contact-Reducing Technologies in Restaurants	30
Exploring the Transformative Potential of Artificial Intelligence in Hospitality: A Systematic Review of Applications and Challenges	25
Review Ratings, Sentiment in Review Comments, and Restaurant Profitability: Firm-Level Evidence	25
From the Editor	24
Navigating Transparency in AI-Powered Luxury Hospitality: A Dynamic Guest-Centric Approach	21
Toward Integrating Tourism and Smart City Ecosystems: Synergies for Urban Digital Technologies and Sustainability in Italy	20
“Best Employers”: The Impacts of Employee Reviews and Employer Awards on Job Seekers’ Application Intentions	20
The Effect of Pricing on Cancelations at a High-End U.S. Hotel	19
Pro-Environmental Behavior of Religious Tourists: Moderating Role of Religious Beliefs	19
From the Editor	17
Job Mobility in the Time of Recovery: An Examination of How Job Threats Influence Turnover Intentions	17
The Impact of Restaurant Menu Calorie Labels on Restaurant Revenue and Profit: Evidence From a Randomized Controlled Trial	15
The Platform Matters: Selection and Measurement Bias in Online Reviews	14
Utilize OCB-C-Driven Learning Mechanism to Empower Employees as Good Citizens: Perspective of Trial-and-Error Learning Theory	11
When Leaders Self-Sacrifice in Times of Crisis: The Roles of Employee Emotional Suppression and Leader Coping Strategies	10
Racial Discrimination Against Service Employees: The Influence of Managers and Employees’ Responses	10
Employee Recommendation and Financial Performance: Evidence From Tourism and Hospitality Industry	10
Breaking the Invisible Chains With Policy: How Insurance Companies Can Help End Human Trafficking in the Hotel Industry	10
Guest Voice Behavior for Hotels: The Role of Experience, Emotional Attachment, and Perceived Value	9
Competition in the Beer Industry—From Pipe Dream to Reality: Exploring the Potential Impacts of Executive Order 14036	9
From the Editor	9
Mapping Tourists’ Evaluations of a Hotel: An Analysis of Branded Versus Non-Branded Hotels	9
Effects of Consumer–Host Social Interaction and Trust on Peer-to-Peer Accommodation Consumers’ Repurchase Intentions: A Trust-Transfer Perspective	8
Performing Up to Par: Hospitality Firms After ASU 2016-02	8

Do Visual Perspectives Matter? The “Matching” Between Visual Perspectives and Psychological Distance Improves Hotel Evaluations	8
Online Travel Agency Participation: An Empirical Investigation of Its Financial Contribution to U.S. Hotel Profitability	7
Overcoming the Love Gap: AI-Enabled Relationship-Building by Robot Chefs	7
Price elasticity of demand and its impact on hotel revenue performance during the COVID-19 pandemic	7
What are the Primary Drivers of Marketing Success?: Evidence From Brand-Level Data on Restaurants	7
Hospitality Front-line Employees: A Meta-Analysis of Emotion Management at Work	6
Understanding Consumer Responses to Robotic Cafés: A Person–Environment Interaction Perspective	6
Empowerment in Hospitality: Does Leader–Follower Congruence in Family-Supportive Supervisor Behaviors Empower Follower Creativity?	6
The Manipulative Effects in the Technology-Facilitated Preservice Tipping Experience	6
ChatGPT: It’s Here, Whether We Want It or Not!	6
Public Policy Challenges and the Lodging Shared Economy	6
Are Out-of-State Players the Target Market? A Geospatial Analysis of the Gambling Export Strategy in the United States	6
The Interactive Effects of Divestiture Socialization and Self-Monitoring Personality on Newcomers’ Authenticity, Well-Being, and Creativity	5
Enhancing Performance and Perceived Justice in Hospitality Organizations: An Integrated Model of Gender Diversity Within Top Management Teams	5
How to Reduce Hotel Employees’ Workplace Deviant Behavior? The Roles of Paternalistic Leadership and Regulatory Foci	5
Hotel Employee Engagement During the Pandemic: A Mixed-Method Approach	5
Benchmarking Hotel Investment Risk: Differences Based on Types of Hotels	5
Non-Home-Base Internationalization and Firm Performance in the Hospitality Industry: The Moderating Role of Board Capital	4
Disability Employment in the Hospitality Industry: A Systematic Literature Review	4
Strategy Divergence and Performance Polarization in the Hotel Industry	4
Compassion in Hotels: Does Person–Organization Fit Lead Staff to Engage in Compassion-Driven Citizenship Behavior?	4
Sexual Harassment, Negative Emotions, and Turnover Intention in the Restaurant Industry: The Moderating Effect of Pay Satisfaction	4
From the Editor	4
The Criticality of Public Policy in Hospitality and Tourism Research	4
Necessarily Optimistic? Upper Echelons’ Social Capital and IPO Valuation in the Hospitality Industry	4
Picky Eaters Make for Better Raters	4
From the Editor	4
The Hidden Costs of Pro-Customer Rule Breaking: How It Fuels Employee Expediency	4
Consumer Click Responses to Paid Ad Set Strategies of Search Platforms	4
Impact of Socialization Tactics on Socialization-Specific Adjustment Via PsyCap: A Lens of COR Theory	4
Not Just Survive, But Thrive: Examining Livelihood Capital, Poverty Reduction, and Sustainable Development in Ethnic Tourism Destinations	4
Customer Satisfaction Effects on Hotel Brand Performance: Mediated by Brand Popularity?	4
The Pro’s and Con’s of Working for Tips	3
Tourists’ Compliance With Public Policy and Government Trust: An Application of Protection Motivation Theory	3
The Influence of Hotel Characteristics on Debt Servicing and Default in the U.S. Lodging Sector	3
The Role of Hubris in Explaining Tourism Policy Failure: Some Observations and New Research Directions	3
Editorial	3
How and When Does Front-Line Employees’ Emotional Intelligence Facilitate Their Service Creativity? A Cross-Level Contingency Approach	3
Quality of Life and Public Policy Development for Tourism Destinations	2
Tribal Sports Betting in the United States: A Comparative Analysis of Regulatory Frameworks	2
Heroes Rise in Tough Times: The Role of Ethical Idealism, Empathy, and Firm Responses to the COVID-19 Pandemic	2
The Intuitive and Counterintuitive Effects of Supportive and Abusive Supervision on Hotel Employees	2
Customers’ Cue Utilization in Delivery Restaurant Selection and Its Changes With Different Health Risks	2
Building Community	2
The Content and Structure of Tourism and Public Policies: A Temporal Analysis of Stability and Change	2
Same Words, Different Meanings—Same Courts, Different Leanings: How the Supreme Court’s Latest Religious Accommodation Holding Changes the Law and Affects Employers	2
How Have Predictors of Engagement in Tourism Crisis Planning and Preparedness Changed in More Than a Decade?	2
Service Robot Adoption in Hospitality: A Social Influence Perspective	2
Understanding Guests’ Multisentiment Responses to Hotel Innovation	2
From the Editor	2