Cornell Hospitality Quarterly

Papers
(The median citation count of Cornell Hospitality Quarterly is 1. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-08-01 to 2025-08-01.)
ArticleCitations
Consumers’ Intentions to Use Contact-Reducing Technologies in Restaurants41
Temporal Dimensions of Crisis and Online Hotel Reviews: A Social Support Perspective of Narcissists During the Pandemic34
Review Ratings, Sentiment in Review Comments, and Restaurant Profitability: Firm-Level Evidence29
From the Editor27
“Best Employers”: The Impacts of Employee Reviews and Employer Awards on Job Seekers’ Application Intentions26
Inclusion of Condominium Units in Luxury Hotels as a Diversification Strategy: Property Performance Perspective23
Pro-Environmental Behavior of Religious Tourists: Moderating Role of Religious Beliefs19
The Impact of Restaurant Menu Calorie Labels on Restaurant Revenue and Profit: Evidence From a Randomized Controlled Trial17
Job Mobility in the Time of Recovery: An Examination of How Job Threats Influence Turnover Intentions17
From the Editor17
Utilize OCB-C-Driven Learning Mechanism to Empower Employees as Good Citizens: Perspective of Trial-and-Error Learning Theory16
Racial Discrimination Against Service Employees: The Influence of Managers and Employees’ Responses16
The Platform Matters: Selection and Measurement Bias in Online Reviews14
Employee Recommendation and Financial Performance: Evidence From Tourism and Hospitality Industry13
When Leaders Self-Sacrifice in Times of Crisis: The Roles of Employee Emotional Suppression and Leader Coping Strategies12
Breaking the Invisible Chains With Policy: How Insurance Companies Can Help End Human Trafficking in the Hotel Industry11
Mapping Tourists’ Evaluations of a Hotel: An Analysis of Branded Versus Non-Branded Hotels11
Performing Up to Par: Hospitality Firms After ASU 2016-0210
Competition in the Beer Industry—From Pipe Dream to Reality: Exploring the Potential Impacts of Executive Order 1403610
Effects of Internal and External CSR on Supportive and Harmful Employee Attitudes10
When a Robot Makes Your Dinner: A Comparative Analysis of Product Level and Customer Experience Between the U.S. and Chinese Robotic Restaurants9
Effects of Consumer–Host Social Interaction and Trust on Peer-to-Peer Accommodation Consumers’ Repurchase Intentions: A Trust-Transfer Perspective9
Do Visual Perspectives Matter? The “Matching” Between Visual Perspectives and Psychological Distance Improves Hotel Evaluations8
Traveler Attitudes Toward Biometric Data-Enabled Hotel Services: Can Risk Education Play a Role?7
Online Travel Agency Participation: An Empirical Investigation of Its Financial Contribution to U.S. Hotel Profitability7
The Impact of Free-Play: A Longitudinal Study of Trip-Level Visitation and Wagering Behavior6
What are the Primary Drivers of Marketing Success?: Evidence From Brand-Level Data on Restaurants6
Hospitality Front-line Employees: A Meta-Analysis of Emotion Management at Work6
Price elasticity of demand and its impact on hotel revenue performance during the COVID-19 pandemic6
Overcoming the Love Gap: AI-Enabled Relationship-Building by Robot Chefs5
Public Policy Challenges and the Lodging Shared Economy5
Benchmarking Hotel Investment Risk: Differences Based on Types of Hotels5
Exploring Customers’ Luxury Consumption in Restaurants: A Combined Method of Topic Modeling and Three-Factor Theory5
ChatGPT: It’s Here, Whether We Want It or Not!5
The Manipulative Effects in the Technology-Facilitated Preservice Tipping Experience5
Mapping Service Innovation Research in Hospitality and Tourism: An Integrative Bibliometric Analysis and Research Agenda5
Luxury Hospitality Services: Editorial Comment5
Not Just Survive, But Thrive: Examining Livelihood Capital, Poverty Reduction, and Sustainable Development in Ethnic Tourism Destinations4
How to Reduce Hotel Employees’ Workplace Deviant Behavior? The Roles of Paternalistic Leadership and Regulatory Foci4
From the Editor—November 20214
The Interactive Effects of Divestiture Socialization and Self-Monitoring Personality on Newcomers’ Authenticity, Well-Being, and Creativity4
Empowerment in Hospitality: Does Leader–Follower Congruence in Family-Supportive Supervisor Behaviors Empower Follower Creativity?4
Are Out-of-State Players the Target Market? A Geospatial Analysis of the Gambling Export Strategy in the United States4
Enhancing Performance and Perceived Justice in Hospitality Organizations: An Integrated Model of Gender Diversity Within Top Management Teams3
Picky Eaters Make for Better Raters3
The Impact of Tourist–Robot Interaction on Tourist Engagement in the Hospitality Industry: A Mixed-Method Study3
Hotel Employee Engagement During the Pandemic: A Mixed-Method Approach3
Tourists’ Compliance With Public Policy and Government Trust: An Application of Protection Motivation Theory2
From the Editor2
Compassion in Hotels: Does Person–Organization Fit Lead Staff to Engage in Compassion-Driven Citizenship Behavior?2
Customer Satisfaction Effects on Hotel Brand Performance: Mediated by Brand Popularity?2
The Pro’s and Con’s of Working for Tips2
The Criticality of Public Policy in Hospitality and Tourism Research2
Sexual Harassment, Negative Emotions, and Turnover Intention in the Restaurant Industry: The Moderating Effect of Pay Satisfaction2
Consumer Click Responses to Paid Ad Set Strategies of Search Platforms2
Hotel Analytics: The Case for Reverse Competitive Sets2
Impact of Socialization Tactics on Socialization-Specific Adjustment Via PsyCap: A Lens of COR Theory2
From the Editor2
Disability Employment in the Hospitality Industry: A Systematic Literature Review2
The Case of the Chelsea Grand: Card-Check Neutrality, Management Contracts, and The Duties of Owners and Operators2
Strategy Divergence and Performance Polarization in the Hotel Industry1
Customers’ Cue Utilization in Delivery Restaurant Selection and Its Changes With Different Health Risks1
How and When Does Front-Line Employees’ Emotional Intelligence Facilitate Their Service Creativity? A Cross-Level Contingency Approach1
Quality of Life and Public Policy Development for Tourism Destinations1
Underpricing Luxury: When a Lower Price Results in Higher Reputation1
The Intuitive and Counterintuitive Effects of Supportive and Abusive Supervision on Hotel Employees1
Necessarily Optimistic? Upper Echelons’ Social Capital and IPO Valuation in the Hospitality Industry1
The Influence of Hotel Characteristics on Debt Servicing and Default in the U.S. Lodging Sector1
Building Community1
How Have Predictors of Engagement in Tourism Crisis Planning and Preparedness Changed in More Than a Decade?1
Heroes Rise in Tough Times: The Role of Ethical Idealism, Empathy, and Firm Responses to the COVID-19 Pandemic1
Same Words, Different Meanings—Same Courts, Different Leanings: How the Supreme Court’s Latest Religious Accommodation Holding Changes the Law and Affects Employers1
Toward Holistic Experience-Oriented Service Innovation: Co-Creating Sustainable Value With Customers and Society1
From the Editor—August 20221
Editorial1
The Role of Hubris in Explaining Tourism Policy Failure: Some Observations and New Research Directions1
The Content and Structure of Tourism and Public Policies: A Temporal Analysis of Stability and Change1
Optimizing Handwritten Font Style to Connect With Customers1
Persistent Performance Differences in Lodging Properties1
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