OOIR: Observatory of International Research

Papers

(The TQCC of Cornell Hospitality Quarterly is 6. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-04-01 to 2024-04-01.)

Article	Citations
Applications and Implications of Service Robots in Hospitality	131
Response Rates In Hospitality Research: An Overview of Current Practice and Suggestions For Future Research	55
Improving Data Quality Using Amazon Mechanical Turk Through Platform Setup	34
Qualitative Research via Focus Groups: Will Going Online Affect the Diversity of Your Findings?	30
The State of Qualitative Research in Hospitality: A 5-Year Review 2014 to 2019	29
Crisis Communication on Social Media: What Types of COVID-19 Messages Get the Attention?	29
Web Scraping for Hospitality Research: Overview, Opportunities, and Implications	29
Case Study as a Research Method in Hospitality and Tourism Research: A Systematic Literature Review (1974–2020)	23
Corporate Social Responsibility and Individual Outcomes: The Mediating Role of Gratitude and Compassion at Work	20
Touch Versus Tech in Service Encounters	20
Theoretical Foundations of Social Media Power in Hospitality and Tourism: A Hierarchical Model	19
Change Management Communication: The Role of Meaningfulness, Leadership Brand Authenticity, and Gender	16
When a Robot Makes Your Dinner: A Comparative Analysis of Product Level and Customer Experience Between the U.S. and Chinese Robotic Restaurants	16
An Innovative Application of Composite-Based Structural Equation Modeling in Hospitality Research With Empirical Example	15
Expanding the Methodological Approach to the Social Servicescape: Moving From Measurement to Manipulation	13
Why Service Recovery Fails? Examining the Roles of Restaurant Type and Failure Severity in Double Deviation With Justice Theory	13
Customer-Oriented Constructive Deviance as a Reaction to Organizational Injustice Toward Customers	13
Mapping Service Innovation Research in Hospitality and Tourism: An Integrative Bibliometric Analysis and Research Agenda	12
Analysis and Forecasts of the Demand for Imported Wine in China	11
The Gender Wage Gap in Hospitality: New Evidence From Spain	11
Authentic Leadership and Engaging Employees: A Moderated Mediation Model of Leader–Member Exchange and Power Distance	11
Reenergizing Through Angel Customers: Cross-Cultural Validation of Customer-Driven Employee Citizenship Behavior	11
Motivation Configuration of Bluxury Tourism Behavior: An FsQCA Application	11
A Differentiated Approach to the Asset-Light Model in the Hotel Industry	10
Understanding Consumer Enchantment via Paranormal Tourism: Part I—Conceptual Review	10

Examining Applicant Online Recruitment: The Use of Fictitious Websites in Experimental Studies	9
Does Virtual Reality Trigger Visits and Booking Holiday Travel Packages?	9
The Impact of Tourist–Robot Interaction on Tourist Engagement in the Hospitality Industry: A Mixed-Method Study	8
Generation Influences Perceived Coolness But Not Favorable Attitudes Toward Cool Hotel Brands	8
Collecting Repeated Data Over Time: Applying Experience Sampling Methodology to the Hospitality Management Context	8
The Emancipatory Approach in Hospitality Research on Employees With Disabilities: An Auto-Ethnographic Research Note	8
Privacy or Security: Does It Matter for Continued Use Intention of Travel Applications?	8
The Effect of Airbnb on Hotel Performance: Comparing Single- and Multi-Unit Host Listings in the United States	8
Luxury Branding in the Hospitality Industry: The Impact of Employee’s Luxury Appearance and Elitism Attitude	7
Search Engine Consumer Journeys: Exploring and Segmenting Click-Through Behaviors	7
Traveler Attitudes Toward Biometric Data-Enabled Hotel Services: Can Risk Education Play a Role?	7
Predicting Lodging Demand Trends in the U.S. Hotel Industry	7
Exploring Customers’ Luxury Consumption in Restaurants: A Combined Method of Topic Modeling and Three-Factor Theory	7
Measuring Customer Satisfaction and Hotel Efficiency Analysis: An Approach Based on Data Envelopment Analysis	7
Toward Holistic Experience-Oriented Service Innovation: Co-Creating Sustainable Value With Customers and Society	7
Compassion in Hotels: Does Person–Organization Fit Lead Staff to Engage in Compassion-Driven Citizenship Behavior?	7
Comparison of Customer Reviews for Local and Chain Restaurants: Multilevel Approach to Google Reviews Data	6
Drinking “Green”: What Drives Organic Wine Consumption in an Emerging Wine Market	6
Service Priority Climate and Service Performance Among Hospitality Employees: The Role of Emotional Labor and Workload Pressure	6
Examining Risk-Reduction Behavior Toward Water Quality Among Restaurant Guests	6
Effects of Internal and External CSR on Supportive and Harmful Employee Attitudes	6
Field Experiments for Testing Revenue Strategies in the Hospitality Industry	6
The Loyalty Program for Our Self-Esteem: The Role of Collective Self-Esteem in Luxury Hotel Membership Programs	6