Journal of Service Theory and Practice

Papers
(The H4-Index of Journal of Service Theory and Practice is 16. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2020-04-01 to 2024-04-01.)
ArticleCitations
Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?259
Gamification in tourism and hospitality research in the era of digital platforms: a systematic literature review45
Coronavirus crisis and health care: learning from a service ecosystem perspective39
Value-in-use and service quality: do customers see a difference?38
Journal of Service Theory and Practice at age 30: past, present and future contributions to service research31
Customer participation and well-being: the roles of service experience, customer empowerment and social support28
Pandemic's effect on the relationship between lean implementation and service performance26
Healthcare service users as resource integrators: investigating factors influencing the co-creation of value at individual, dyadic and systemic levels26
The impact of coronavirus on business: developing service research agenda for a post-coronavirus world25
Creating hospitable service systems for refugees during a pandemic: leveraging resources for service inclusion25
Sources and categories of well-being: a systematic review and research agenda23
Online service failure: antecedents, moderators and consequences22
Customer experience research: intellectual structure and future research opportunities19
Robotizing shared service centres: key challenges and outcomes18
Why do consumers become providers? Self-determination in the sharing economy17
Institutional work by market-shaping public actors16
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