Journal of Service Theory and Practice

Papers
(The H4-Index of Journal of Service Theory and Practice is 18. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-09-01 to 2025-09-01.)
ArticleCitations
Boosting customers’ hedonic well-being through fair services: the role of participation and price saving42
A sequential process from external stakeholder pressures to performance in services41
Elevated emotions, elevated ideas: the CSR-employee creativity nexus in hospitality33
Difficulties to digitalize: ambidexterity challenges in law firms31
Improving upselling revenue: a longitudinal field study28
When immersive technologies drive service brand outcomes: the role of episodic future thinking28
Demystifying employee co-creation: optimism and pro-social behaviour as moderators28
Impact of human and AI-agent services on customer learning, immersion and loyalty: the role of interactivity26
Work more, pay more? The impact of customer participation on customer pay-what-you-want payments25
Why do companies integrate products and services? Linking decision-makers’ personality traits and decision-making logics24
“Turning role conflict into performance”: assessing the moderating role of self-monitoring, manager trust and manager identification22
Invasion of privacy in smart services: the role of interaction mode and privacy commitment22
Linking entrepreneurial leadership and innovation performance in hospitality firms: the roles of innovation strategy and knowledge acquisition21
Development and application of an online ethnographic approach to investigate customers’ perceptions of service quality shared in online environments20
Customer intention to participate in service recovery: what is it and what are the drivers?20
Guest editorial: Emerging digital technologies and professional services: current and future research agenda19
“Going on a sensory adventure, a touchy subject?”: investigating haptic technology and consumer adventure orientation18
The synergistic effects of LMX and procedural justice climate on employee motivation and customer loyalty in a retail service context18
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