Service Science

Papers
(The median citation count of Service Science is 1. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-04-01 to 2025-04-01.)
ArticleCitations
Dynamic Exception Points for Fair Liver Allocation60
Service Science Editorial Board, 202323
Appreciation to Referees, 202120
Service Science Editorial Board, 202217
Service Science Editorial Board, 202417
Personal Shopper Systems in Last-Mile Logistics16
Cost of Cash: Evidence from Cashiers16
Analysis of Real-Time Order Fulfillment Policies: When to Dispatch a Batch?10
Dynamic Rebalancing Strategy in Free-Float Bicycle Sharing Systems: Orbit Queues and Two-Sided Matching9
Service Science Editorial Board, 20219
Jam in the Tunnel: On Urban Freight Tunnels, Their Operational Scheduling, and Unused Transport Capacity9
Call for Papers: Special Issue on Service Engineering: Data-Driven Service Design and Optimization8
Dine in or Takeout? Trends on Restaurant Service Demand amid the COVID-19 Pandemic7
Service Science Editorial Board, 20246
Who Are the Gatekeepers? An Examination of Diversity in INFORMS Journal Editorial Boards6
Service Design to Balance Waiting Time and Infection Risk: An Application for Elections During the COVID-19 Pandemic6
Integrating Chaotic Perspective and Behavioral Learning Theory into a Global Pandemic Crisis Management Framework for Hotel Service Providers5
Earnings Pressure and Corporate Social Responsibility Impression Management5
On the Importance of Service Parts When Taking Commonality and Reliability Decisions5
Call for Papers—Service Science Special Issue on Sustainability-Driven Service Innovations5
The Dual Effects of Team Contest Design on On-Demand Service Work Schedules5
Appreciation to Referees, 20244
Service Supply Chain Fit: Consistency Between Operant Resources and Service Supply Chains4
Service Science Editorial Board, 20224
Call for Papers: Service Science Special Issue: Navigating the Use of Technology in Service Marketing4
Revenue Management of Group Service Considering Different Quality Levels and Stochastic Customer Patience4
Health and Economic Impacts of Lockdown Policies in the Early Stage of COVID-19 in the United States3
Service Science Editorial Board, 20223
Station-Based or Free-Floating? An Integrated Carsharing System with Dual Service Types3
Frontiers in Service Science: Data-Driven Revenue Management: The Interplay of Data, Model, and Decisions3
Cyber Insurance and Post-Breach Services: A Normative Analysis3
Service Science Editorial Board, 20233
The Impact of Bundled Payment on Hospital Operations2
Service Science Editorial Board, 20212
Types of Consumer Operant Resources and Co-creation in Dialogical Service Relationships2
Call for Papers: Service Science/Stochastic Systems Joint Special Issue2
Space Booking with Multistage Online VCG Mechanism: A Simulation Study Toward Practical Application2
An Incentive Mechanism for Private Parking-Sharing Programs in an Imperfect Information Setting2
Partner with a Third-Party Delivery Service or Not? A Prediction-and-Decision Tool for Restaurants Facing Takeout Demand Surges During a Pandemic2
Exploring Customer Citizenship Behavior Through Customer–Organization Identification2
The Effects of COVID-19 on the Adoption of “On-the-Shelf Technologies”: Virtual Dressing Room Software and the Expected Rise of Third-Party Reverse-Logistics1
Appreciation to Referees, 20231
Optimal Pooling, Batching, and Pasteurizing of Donor Human Milk1
Service Delivery Strategies for Alleviating Pandemic Suffering While Maintaining Profitability1
Product Design Enhancement for Fashion Retailing1
Calls for Papers—Platforms and Innovative Marketplaces for Services1
Service Science Editorial Board, 20231
Could Auto Dealers Benefit from Vertical Media Platforms’ Encroachment?1
Feeding the Nation—Dynamic Customer Contacting for E-Fulfillment in Times of Crisis1
Service Science Editorial Board, 20251
Service Science Editorial Board, 20211
Free Add-Ons in Services1
Reference Dependence in Queue Design and Pricing Strategies1
Competitive Bundling and Offer Design in a Symmetric Bertrand Duopoly1
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