Service Science

Papers
(The median citation count of Service Science is 1. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-06-01 to 2026-06-01.)
ArticleCitations
Appreciation to Referees, 202427
Service Design to Balance Waiting Time and Infection Risk: An Application for Elections During the COVID-19 Pandemic27
Call for Papers: Service Science Special Issue: Navigating the Use of Technology in Service Marketing22
Network Design and Service Operations for Heart Transplant Under Preservation-Extending Technology21
Robust Pricing in Marketing Channels18
Frontiers in Service Science: Data-Driven Revenue Management: The Interplay of Data, Model, and Decisions17
Product Line Design and Dispatch Strategy on Home Service Platforms15
Embedding Isolation, Contact Tracing, and Quarantine in Transmission Dynamics of the Coronavirus Epidemic—A Case Study of COVID-19 in Wuhan14
Service Science Editorial Board, 202514
Offline-Online Retail Collaboration via Pickup Partnership13
Operational Adaptation and Innovation During COVID-19: Lessons Learned from Consulting and a Road Map for the Future11
Service Science Editorial Board, 202410
A Newsvendor Approach to Design of Surgical Preference Cards10
Adaptive Design of Personalized Dose-Finding Clinical Trials9
Modeling Customer Satisfaction’s Impact on Loyalty: Insights for Customer-Centric Resource Allocation8
The Impact of Healthcare Delivery Complexity on Practices for Clinical Quality Improvement: A Case of Healthcare Workers’ Hand Hygiene Compliance8
Jam in the Tunnel: On Urban Freight Tunnels, Their Operational Scheduling, and Unused Transport Capacity7
Service Science Editorial Board, 20247
Clothing Consumers’ Aesthetic Preferences and Sustainable Marketing Model System Based on Kansei Engineering7
Call for Papers: Special Issue on Service Engineering: Data-Driven Service Design and Optimization7
Call for Papers—Service Science Special Issue on Sustainability-Driven Service Innovations6
Dine in or Takeout? Trends on Restaurant Service Demand amid the COVID-19 Pandemic6
The Dual Effects of Team Contest Design on On-Demand Service Work Schedules5
Service Science Editorial Board, 20225
Could Auto Dealers Benefit from Vertical Media Platforms’ Encroachment?5
On the Importance of Service Parts When Taking Commonality and Reliability Decisions5
Service Science Editorial Board, 20235
Feeding the Nation—Dynamic Customer Contacting for E-Fulfillment in Times of Crisis4
Product Design Enhancement for Fashion Retailing4
The Impact of Market Growth on Delivery Speed: Evidence from JD.com4
Does Negative Publicity Change Tourists’ Advocacy Intention on Online Hotel Websites? Searching for Answers from an Online Travel Agency Study4
Free Add-Ons in Services4
Call for Papers: Service Science Special Issue on the Impact of AI on Service Design and Delivery3
Service Science Editorial Board, 20233
Understanding the Determinants of Secondhand Goods Buying Decisions: A Young Adult Consumers’ Perspective3
From Range Anxiety to Charge Anxiety: Operations Scholars’ Reflections on the State of Electric Vehicles’ Public Charging Infrastructure3
Environmental Responsibility: Impact of Waste-Sorting Regulation on Secondary Market2
Revenue Management of Group Service Considering Different Quality Levels and Stochastic Customer Patience2
Space Booking with Multistage Online VCG Mechanism: A Simulation Study Toward Practical Application2
The Impact of Bundled Payment on Hospital Operations2
Reference Dependence in Queue Design and Pricing Strategies2
Partner with a Third-Party Delivery Service or Not? A Prediction-and-Decision Tool for Restaurants Facing Takeout Demand Surges During a Pandemic2
Service Science Editorial Board, 20252
B&B Customer Experience and Satisfaction: Evidence from Online Customer Reviews2
Inventory Management with Transformer: Automated Decision Making for Order Timing and Quantity1
Cross-Site and Cross-Generation Knowledge Transfer in High-Tech After-Sales Service1
Service Science Editorial Board, 20221
Cross-Channel Integration and Customer Experience in Omnichannel Retail Services1
Why Not All Managerial Responses Are Created Equal: A Causal Investigation of Their Effect on Online Review Systems’ Users1
When AI Is Not Enough: Reducing Diagnostic Errors with Radiologist Oversight1
Collaboration Between an Airline and Railways to Reduce the Cancellation-Risk of Waitlisted Passengers and Improve Seat Utilization1
Service Science Editorial Board, 20241
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