Service Science

Papers
(The TQCC of Service Science is 6. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-11-01 to 2025-11-01.)
ArticleCitations
Service Design to Balance Waiting Time and Infection Risk: An Application for Elections During the COVID-19 Pandemic84
Appreciation to Referees, 202426
Call for Papers: Service Science Special Issue: Navigating the Use of Technology in Service Marketing24
Frontiers in Service Science: Data-Driven Revenue Management: The Interplay of Data, Model, and Decisions22
Service Science Editorial Board, 202217
Service Science Editorial Board, 202117
Embedding Isolation, Contact Tracing, and Quarantine in Transmission Dynamics of the Coronavirus Epidemic—A Case Study of COVID-19 in Wuhan14
Service Science Editorial Board, 202513
Product Line Design and Dispatch Strategy on Home Service Platforms12
Operational Adaptation and Innovation During COVID-19: Lessons Learned from Consulting and a Road Map for the Future12
Service Science Editorial Board, 202411
A Newsvendor Approach to Design of Surgical Preference Cards9
Adaptive Design of Personalized Dose-Finding Clinical Trials9
The Impact of Healthcare Delivery Complexity on Practices for Clinical Quality Improvement: A Case of Healthcare Workers’ Hand Hygiene Compliance8
COVID-19 and Hotel Productivity Changes: An Empirical Analysis Using Malmquist Productivity Index8
Modeling Customer Satisfaction’s Impact on Loyalty: Insights for Customer-Centric Resource Allocation8
Service Science Editorial Board, 20247
Call for Papers: Special Issue on Service Engineering: Data-Driven Service Design and Optimization7
Dine in or Takeout? Trends on Restaurant Service Demand amid the COVID-19 Pandemic6
Service Science Editorial Board, 20226
Jam in the Tunnel: On Urban Freight Tunnels, Their Operational Scheduling, and Unused Transport Capacity6
The Dual Effects of Team Contest Design on On-Demand Service Work Schedules6
Call for Papers—Service Science Special Issue on Sustainability-Driven Service Innovations6
Clothing Consumers’ Aesthetic Preferences and Sustainable Marketing Model System Based on Kansei Engineering6
On the Importance of Service Parts When Taking Commonality and Reliability Decisions6
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