Service Science

Papers
(The TQCC of Service Science is 5. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-08-01 to 2025-08-01.)
ArticleCitations
Service Science Editorial Board, 202169
Service Design to Balance Waiting Time and Infection Risk: An Application for Elections During the COVID-19 Pandemic23
Appreciation to Referees, 202423
Call for Papers: Service Science Special Issue: Navigating the Use of Technology in Service Marketing22
Frontiers in Service Science: Data-Driven Revenue Management: The Interplay of Data, Model, and Decisions17
Service Science Editorial Board, 202217
Service Science Editorial Board, 202117
Embedding Isolation, Contact Tracing, and Quarantine in Transmission Dynamics of the Coronavirus Epidemic—A Case Study of COVID-19 in Wuhan12
The Effects of Sister-Store Presence and Market Competition on Product Assortment: Evidence from Book Retailing11
Operational Adaptation and Innovation During COVID-19: Lessons Learned from Consulting and a Road Map for the Future10
On the Impact of Treatment Restrictions for the Indigent Suffering from a Chronic Disease: The Case of Compassionate Dialysis10
Service Science Editorial Board, 20249
Adaptive Design of Personalized Dose-Finding Clinical Trials8
Modeling Customer Satisfaction’s Impact on Loyalty: Insights for Customer-Centric Resource Allocation8
COVID-19 and Hotel Productivity Changes: An Empirical Analysis Using Malmquist Productivity Index8
A Newsvendor Approach to Design of Surgical Preference Cards7
The Impact of Healthcare Delivery Complexity on Practices for Clinical Quality Improvement: A Case of Healthcare Workers’ Hand Hygiene Compliance7
Call for Papers—Service Science Special Issue on Sustainability-Driven Service Innovations6
Dine in or Takeout? Trends on Restaurant Service Demand amid the COVID-19 Pandemic6
Service Science Editorial Board, 20226
Call for Papers: Special Issue on Service Engineering: Data-Driven Service Design and Optimization6
On the Importance of Service Parts When Taking Commonality and Reliability Decisions6
Jam in the Tunnel: On Urban Freight Tunnels, Their Operational Scheduling, and Unused Transport Capacity6
Service Science Editorial Board, 20246
Call for Papers: Service Science/Stochastic Systems Joint Special Issue5
Could Auto Dealers Benefit from Vertical Media Platforms’ Encroachment?5
The Dual Effects of Team Contest Design on On-Demand Service Work Schedules5
Service Science Editorial Board, 20235
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