OOIR: Observatory of International Research

Papers

(The median citation count of International Journal of Business Communication is 1. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2022-06-01 to 2026-06-01.)

Article	Citations
Commentary—Film (and Video) as Business Communication: “Will You Come and Join the Dance?”	22
Commentary on the Visual Design Challenges for Cross-Cultural Users of Business Data Visualizations	20
“Doesn’t Really Answer My Question . . .”: Exploring Customer Service Interactions on Twitter	19
A World of Possibilities: Introducing Positive Communication Scholarship to Inspire Better Business and Organizational Communication Research	18
Professionalism and Trustworthiness in AI-Assisted Workplace Writing: The Benefits and Drawbacks of Writing With AI	18
Strategic Vagueness and Multimodal Meaning-Making in Senior Executive Communication: How Nonverbal Cues Interact with Vague Language to Shape Meaning	18
Methods Showcase—Using PLSF-SEM in Business Communication Research	17
Do We Burn Ourselves Trying to Save Face? Face Concerns as a Predictor of Subordinate Willingness to Self-Censor and Burnout	15
Examining the Influence of Algorithmic Message Personalization on Source Credibility and Reputation	14
The Balancing Act When Engaging Peers in Constructive Voicing: Uncovering Voicing Tensions and Response Strategies	14
From Voice to Action? A Survey on Organizational and Individual Factors Impacting Employee Activism Intentions	13
Recontextualizing Negative Feedback Through Talk and Text in Corporate Performance Appraisal Processes	13
Reframing Internal Communication: Cross-Cultural Links to Engagement and Life Satisfaction	13
Bottom-Up Corporate Social Advocacy: Examining the Impact of Employees’ Empowered Engagement on Advocacy Willingness and Mediating Roles of Value Congruency and Moral Elevation	12
Notes From the Editors – Leveraging Effective Altruism: CSR Communication That Pays It Forward	12
Perception of Ethicality of CSA on Employees’ Advocacy and Ethical Behavior: The Role of Positive Emotional Response and Perceptions of Organization Congruence	12
“She’s the Anti-Midas, Everything Turns to Crap”: Evocative Metaphors Managers and Employees Use to Describe Managerial Attempts at Enacting Leadership	11
Washing Dirty Laundry: A Corpus Linguistic Analysis of Fashion Firms’ Webpage Sustainability Discourse	11
Expressing Demands or Offers: How to Promote Volunteering Using Visual and Verbal Appeals	10
The Role of Public Relations in an Illiberal State: The Case of Russia	10
Toward a Gender Equality at Work via Activism The Role of Transparent Internal Communication	10
The Power of Words: How Does Leader’s Motivating Language Affect Employees’ Organizational Commitment	9
A Matrix Approach to Developing a Digital Internal Communication Strategy	9
Pride and Prejudice in Intercultural Communication: Uncovering Information (A)symmetry in the Communication Between Chinese EV Companies and German Consumers	9
Book Review: You’re Not Listening: What You’re Missing and Why It Matters	8

Perceived Organizational Listening Effectiveness: A Comparison of Consumer Intelligence Provider and Consumer Intelligence User Assessments	8
From Letters to LINE to AI: Reframing Organizational Communication Norms in the Digital Era	8
Optimizing AI Social Chatbots for Relational Outcomes: The Effects of Profile Design, Communication Strategies, and Message Framing	8
“Presenting Myself With Readers in Texts”: Analyzing Evidentiality in the Credibility-Building Discourse for Chinese State-Owned Enterprises on Twitter/X	8
Employee-Organization Identity Fusion: Connecting Leadership and Symmetrical Internal Communication to Identity- and Engagement-Related Outcomes	8
CEO Rhetorical Evolution: A Qualitative Content Analysis of Leadership Discourse Transformation Across Career Trajectories	7
Poetic Metaphors in Written Leadership Communication: A Qualitative Experiment of Employees’ Sense-Making, Actions, and Emotions	7
Organizational Communication Patterns as Predictors of Organizational Citizenship Behaviors: The Mediating Role of Citizenship Motives	7
Can Authentic CEO Activism Motivate Employee Issue Advocacy? Investigating the Mediating Role of Elevation	7
Gen Z and Social Change: Examining the Effect of Corporate Social Advocacy Expectancy Violations on Positive and Negative Behavioral Intentions	7
Building Corporate Reputation Resilience in Crises: Exploring the Role of Employees’ CSR Engagement in China	7
The Impact of Organization-Employee Dialogic Communication on Employee Engagement in Remote Work	6
The Language of Crowdfunding: An Exploratory Study of Entrepreneurial and Other Campaigns	6
Workplace Romance and Career Reputation Effects across Industries	6
Corporate Insiders’ Foreign Experience and the Disclosure of Letters to Shareholders	6
Congruence in Communication and Customer Booking Decision: A Cognitive Heuristic Perspective	6
Spotlight on a Thought Leader in Business Communication: Joanne Yates—Business Communications’ Own Standard-Bearer	6
How Emoji in Company Responses to Online Consumer Complaints Affect Observers: Emoji as Visual Signalling Cues in Webcare	6
Best Practices for Sampling, Saturation, and Storytelling in Interview-Based Research: Findings From Business Communication Research	5
When Communications Fail and Values Clash: What Drives Employees to Resist Information Security Compliance?	5
Book Review: Talking for Success. The Secret Codes of Conversation and How to Master Them by Jonathan Clifton	5
New Voice Channel and Voice Endorsement: How the Information Displayed on Online Idea Management Platforms Influences Voice Endorsement?	5
When Failure Means “Late”: Cadence Selection, Communication, and Structurational Divergence in a Safety-Critical Software Firm	5
Social Media Monitoring by Workplace Contacts and Employee Online Self-Disclosure: Implications for Workplace Outcomes	5
A Topic Modeling Analysis of Project Manager to Project Sponsor Communication	4
Communicating the Big Picture With Employees: The Impacts of CEO Vision Communication on Employee Engagement	4
Saying the Right Things to the Right Audience: The Influence of Message Strategy and Consumer Demographics on Reactions to Corporate Social Advocacy (CSA) Communications	4
Doing Good or Looking Good? Multinational Corporations’ Social Media Discourses on Forcibly Displaced People	4
Grok Hackspeak? Communicating Cybersecurity With Figurative Language	4
Authentic Leadership, Motivating Language, Psychological Empowerment, and Work Engagement: A Serial Mediation Model	4
Bridging the Legitimacy Gap Beyond Borders: Country-of-Origin Effects in Strategic CSR Communication	4
“They Masked our Children”: School District Communication Officers’ Sensemaking of Parent Activists During the COVID-19 Pandemic	4
Faking It in the Conference Room: How Employees Enact and Detect Pretend Participation	4
Notes From the Editors: Spotlight on Social Media	4
CEO Letter as a Generic Compound: A Systemic Functional Perspective	3
Shaping Organizational Communication: The Impact of AI and Language through Weick’s Sensemaking Theory	3
Expressing and Responding to Customer (Dis)satisfaction Online: New Insights From Discourse and Linguistic Approaches	3
The Influence of Colorblind and Race-Acknowledged Organizational Socialization Messages During Offer Consideration	3
Smiling for Effect? Smiling as a Strategic Tool in Recruiters’ Impression Management in Belgian Job Interviews	3
Notes From the Editors: Communication for Persuasion, Emotions, and Customers	3
An Investigation of Supervisor Listening Skills and Subordinates’ Intention to Quit	3
How Supervisors’ Use of Motivating Language Influences Employee Attitudes and Supportive Behaviors: Exploring the Moderating Effects of Remote Work	3
Increasing Employee Motivation to Lead Through an Understanding of Communication Apprehension	3
Notes From the Editors: 60 Years Young and a Work in Progress	3
Professional Network Activism: Content Dynamics of #WomenAtWork Discourse on LinkedIn: Professional Activism and Content Spread	3
The Role of Supervisory Communication Frequency in Moderating the Impact of Innovation Knowledge Management on Innovation Performance	3
Vanishing Acts: Unraveling the Mystery of Ghosting in Remote Work	3
Hierarchical Communication, Productivity, and Conflict Management in Indian Manufacturing Firms	3
Self-Leadership and Psychological Capital as Mediators in the Influence of Leader Motivating Language on Everyday Innovative Behavior	3
Short Note—Revisiting Formality in Contemporary Business Interaction: A Conceptual Framework	2

Notes From the Editors: Spotlight on Inclusion and Diversity	2
Communication of Mission, Vision, and Goals: The Key to Successful Change Management in Changing Times	2
Leadership Communication: Reflecting, Engaging, and Innovating	2
An Integrated Framework for Exploring the Impact of Leadership Communication on Employee Trust During Disruptive Crisis Times	2
Book Review: Investor Relations and Financial Communication: Creating Value Through Trust and Understanding. by Laskin, A	2
Commentary: A Space for Place in Business Communication Research Updated	2
We’re in This Together: Visible Social Support Actions in Virtual Teams Using Enterprise Social Media	2
Book Review: Getting Along: How to Work with Anyone (Even Difficult People)	2
Cultural Distance, Communication, and Knowledge Sharing in Global Virtual Teams	2
The Structuration of Positive Communication Experiences: The Case of the Great Resignation	2
Should I Speak Up? How Supervisory Communication, Team Culture, and Team Relationships Determine Employees’ Voice Behavior	2
Decoding the Code: Multimodal Workplace Attire and Corporate Identity Construction on Goldman Sachs’ Instagram	1
Interaction Effect of Management Communication and Workplace Formalization on Shared Goals and Commitment of Employees During Post-Merger and Acquisition Integration	1
Navigating Business Communication: Values and Facework	1
Recognizing Social Distance in Visionary Leadership Communication: A Potent Prescription for Organizational Health	1
Listening to LGBTQIA Individuals’ Pre-Employment Needs: A Mixed-Methods Positive Communication Study	1
Impact of Leadership Motivating Language in CSA: Fostering Employee Support Through Psychological Meaningfulness and Perceived Company-CSA Value Alignment	1
Is Compassion Best Accomplished Face-to-Face? Compassion Recipients’ Channel Use, Preferences, and Impact in Hybrid and Remote Working Contexts	1
Flying With Every Voice: Care-Based CSR Reporting in Chinese and US Airline Industries	1
How Avoidant Leadership Style Turns Employees Into Adversaries: The Impact of Laissez-Faire Leadership on Employee-Organization Relationships and Employee Communicative Behavior	1
Blind Spots in Employee Communication Research Regarding LGBT+ and Guidance for Future Research: A Scoping Review of Quantitative Research	1
Advocating for Allyship: Understanding the Effects of Narrative Transportation, Freedom Threat, and More on Minority-Newcomer Retention Strategies	1
Cultural Value Adaptation in Advertising is Effective, But Not Dependable: A Meta-Analysis of 25 Years of Experimental Research	1
Boomerang Effects of Green Polishing by High-Environmental-Impact Organizations	1
Let Us Not Wallow in the Valley of Despair: The Role of Emotion, Panic, and Sympathy Discourses in Promoting Productive Actions	1
“We’re Not Proud of the Cases We’ve Been Involved in”: Crisis Resolution on Facebook Using Conversational Human Voice	1
Spotlight on a Thought Leader in Business Communication: François Cooren	1
Collective Responsibility in the Workplace and its Effects on COVID-19 Vaccine Acceptance Among Employees: The Role of Strategic Internal Communication	1
Do Mixed Emotions Matter in a Crisis? The Impact of Expressing Sadness and Sympathy on Organizational Reputation and Forgiveness	1
Brand Communication Through Social Media Influencers: Trust Building and Trust Transfer Mechanisms	1
Jargon in the Workplace Reduces Processing Fluency, Self-Efficacy, and Information Seeking and Sharing	1
Qualitative Considerations for Building Corpora of Business-Related Texts	1
Is Cyberloafing an Outcome of Supervisor Phubbing: Examining the Roles of Workplace Ostracism and Psychological Detachment	1
Structural Dynamics and Turn-Taking Strategies in Real Estate Sales Conversations: Insights from Business Communication in China	1
“When I Don’t Want to do Something, I Just Delete the Email”: How a Failed Survey Indicated a Philosophical Imperative for Qualitative Improvision and Rigid Flexibility	1
Looking Back, Moving Forward: A Systematic Review of Entrepreneurship Studies in Communication Research	1
Words Matter: Measuring the Co-Operative Identity Crisis	1
Reporting a Cyber Security Breach: How Organizations Respond	1
Qualitative Methods in Business Communication: Interpreting the Language and Images of Business	1
Examining the Effect of Organizational Culture and Communication Satisfaction on Corporate Sustainability: A Moderated Mediation Model	1