OOIR: Observatory of International Research

Papers

(The median citation count of International Journal of Business Communication is 1. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-08-01 to 2025-08-01.)

Article	Citations
Commentary—Film (and Video) as Business Communication: “Will You Come and Join the Dance?”	67
Commentary on the Visual Design Challenges for Cross-Cultural Users of Business Data Visualizations	50
“Doesn’t Really Answer My Question . . .”: Exploring Customer Service Interactions on Twitter	26
A World of Possibilities: Introducing Positive Communication Scholarship to Inspire Better Business and Organizational Communication Research	25
Professionalism and Trustworthiness in AI-Assisted Workplace Writing: The Benefits and Drawbacks of Writing With AI	23
Methods Showcase—Using PLSF-SEM in Business Communication Research	18
Do We Burn Ourselves Trying to Save Face? Face Concerns as a Predictor of Subordinate Willingness to Self-Censor and Burnout	15
The Balancing Act When Engaging Peers in Constructive Voicing: Uncovering Voicing Tensions and Response Strategies	14
Examining the Influence of Algorithmic Message Personalization on Source Credibility and Reputation	13
Bottom-Up Corporate Social Advocacy: Examining the Impact of Employees’ Empowered Engagement on Advocacy Willingness and Mediating Roles of Value Congruency and Moral Elevation	12
Trust Me: Interpersonal Communication Dominance as a Tool for Influencing Interpersonal Trust Between Coworkers	11
The Role of Public Relations in an Illiberal State: The Case of Russia	11
Expressing Demands or Offers: How to Promote Volunteering Using Visual and Verbal Appeals	11
The Power of Words: How Does Leader’s Motivating Language Affect Employees’ Organizational Commitment	11
Notes From the Editors – Leveraging Effective Altruism: CSR Communication That Pays It Forward	11
Toward a Gender Equality at Work via Activism The Role of Transparent Internal Communication	11
“She’s the Anti-Midas, Everything Turns to Crap”: Evocative Metaphors Managers and Employees Use to Describe Managerial Attempts at Enacting Leadership	9
Washing Dirty Laundry: A Corpus Linguistic Analysis of Fashion Firms’ Webpage Sustainability Discourse	8
Perceived Organizational Listening Effectiveness: A Comparison of Consumer Intelligence Provider and Consumer Intelligence User Assessments	8
Book Review: You’re Not Listening: What You’re Missing and Why It Matters	8
Pronouns, Positioning, and Persuasion in Top Nonprofits’ Donor Appeals	8
Organizational Communication Patterns as Predictors of Organizational Citizenship Behaviors: The Mediating Role of Citizenship Motives	7
The Impact of Organization-Employee Dialogic Communication on Employee Engagement in Remote Work	7
Poetic Metaphors in Written Leadership Communication: A Qualitative Experiment of Employees’ Sense-Making, Actions, and Emotions	7
Optimizing AI Social Chatbots for Relational Outcomes: The Effects of Profile Design, Communication Strategies, and Message Framing	7

Employee-Organization Identity Fusion: Connecting Leadership and Symmetrical Internal Communication to Identity- and Engagement-Related Outcomes	6
The Language of Crowdfunding: An Exploratory Study of Entrepreneurial and Other Campaigns	6
Product Placement Bibliometric Study: Generic Journals Versus Specific-Communication Journals	6
Spotlight on a Thought Leader in Business Communication: Joanne Yates—Business Communications’ Own Standard-Bearer	5
Congruence in Communication and Customer Booking Decision: A Cognitive Heuristic Perspective	5
Human-Centered Leadership Development: A Communication-Based Approach for Promoting Authentic and Transformational Leadership	5
Workplace Romance and Career Reputation Effects across Industries	5
“They Masked our Children”: School District Communication Officers’ Sensemaking of Parent Activists During the COVID-19 Pandemic	4
Business Communication Lessons in Agility: Introduction to the Special Issue on the COVID-19 Pandemic	4
Notes From the Editors: Spotlight on Social Media	4
The Role of Symmetrical Internal Communication in Improving Employee Experiences and Organizational Identification During COVID-19 Pandemic-Induced Organizational Change	4
Book Review: Talking for Success. The Secret Codes of Conversation and How to Master Them by Jonathan Clifton	4
Communicating the Big Picture With Employees: The Impacts of CEO Vision Communication on Employee Engagement	4
Grok Hackspeak? Communicating Cybersecurity With Figurative Language	4
New Voice Channel and Voice Endorsement: How the Information Displayed on Online Idea Management Platforms Influences Voice Endorsement?	4
Authentic Leadership, Motivating Language, Psychological Empowerment, and Work Engagement: A Serial Mediation Model	4
Book Review: Talking to Strangers: What We Should Know About the People We Don’t Know by Malcolm Gladwell	4
Exploring the Impact of Internal Communication on Employee Psychological Well-Being During the COVID-19 Pandemic: The Mediating Role of Employee Organizational Trust	3
Saying the Right Things to the Right Audience: The Influence of Message Strategy and Consumer Demographics on Reactions to Corporate Social Advocacy (CSA) Communications	3
The Role of Supervisory Communication Frequency in Moderating the Impact of Innovation Knowledge Management on Innovation Performance	3
A Story About Speaking Up: Mediation Effects of Narrative Persuasion on Organizational Voice Intentions	3
Increasing Employee Motivation to Lead Through an Understanding of Communication Apprehension	3
The Influence of Colorblind and Race-Acknowledged Organizational Socialization Messages During Offer Consideration	3
An Integrated Framework for Exploring the Impact of Leadership Communication on Employee Trust During Disruptive Crisis Times	3
Notes From the Editors: Communication for Persuasion, Emotions, and Customers	3
Breaking the Sound of Silence: Explication in the Use of Strategic Silence in Crisis Communication	3
Spotlight on a Thought Leader in Business Communication: Ronald E. Dulek, Ph.D.	3
How Supervisors’ Use of Motivating Language Influences Employee Attitudes and Supportive Behaviors: Exploring the Moderating Effects of Remote Work	3
Shaping Organizational Communication: The Impact of AI and Language through Weick’s Sensemaking Theory	3
We’re in This Together: Visible Social Support Actions in Virtual Teams Using Enterprise Social Media	3
Vanishing Acts: Unraveling the Mystery of Ghosting in Remote Work	3
Creating Organizational Authenticity and Identification: Effect of Leaders’ Motivating Language and Impact on Employee Advocacy	3
Erratum to Business Communication Lessons in Agility: Introduction to the Special Issue on the COVID-19 Pandemic	3
Expressing and Responding to Customer (Dis)satisfaction Online: New Insights From Discourse and Linguistic Approaches	3
Self-Leadership and Psychological Capital as Mediators in the Influence of Leader Motivating Language on Everyday Innovative Behavior	3
Notes From the Editors: 60 Years Young and a Work in Progress	3
Notes From the Editors: Spotlight on Inclusion and Diversity	2
Commentary: A Space for Place in Business Communication Research Updated	2
Listening to LGBTQIA Individuals’ Pre-Employment Needs: A Mixed-Methods Positive Communication Study	2
Cultural Value Adaptation in Advertising is Effective, But Not Dependable: A Meta-Analysis of 25 Years of Experimental Research	2
Should I Speak Up? How Supervisory Communication, Team Culture, and Team Relationships Determine Employees’ Voice Behavior	2
Exploring Early-Career Job Seekers’ Online Uncertainty Management	2
Book Review: Investor Relations and Financial Communication: Creating Value Through Trust and Understanding. by Laskin, A	2
The Structuration of Positive Communication Experiences: The Case of the Great Resignation	2
Leadership Communication: Reflecting, Engaging, and Innovating	2
Book Review: Getting Along: How to Work with Anyone (Even Difficult People)	2
Short Note—Revisiting Formality in Contemporary Business Interaction: A Conceptual Framework	2
Recognizing Social Distance in Visionary Leadership Communication: A Potent Prescription for Organizational Health	2
How Avoidant Leadership Style Turns Employees Into Adversaries: The Impact of Laissez-Faire Leadership on Employee-Organization Relationships and Employee Communicative Behavior	1
Collective Responsibility in the Workplace and its Effects on COVID-19 Vaccine Acceptance Among Employees: The Role of Strategic Internal Communication	1

Looking Back, Moving Forward: A Systematic Review of Entrepreneurship Studies in Communication Research	1
Advocating for Allyship: Understanding the Effects of Narrative Transportation, Freedom Threat, and More on Minority-Newcomer Retention Strategies	1
Let Us Not Wallow in the Valley of Despair: The Role of Emotion, Panic, and Sympathy Discourses in Promoting Productive Actions	1
Boomerang Effects of Green Polishing by High-Environmental-Impact Organizations	1
Do Mixed Emotions Matter in a Crisis? The Impact of Expressing Sadness and Sympathy on Organizational Reputation and Forgiveness	1
Spotlight on a Thought Leader in Business Communication: François Cooren	1
“We’re Not Proud of the Cases We’ve Been Involved in”: Crisis Resolution on Facebook Using Conversational Human Voice	1
Interaction Effect of Management Communication and Workplace Formalization on Shared Goals and Commitment of Employees During Post-Merger and Acquisition Integration	1
Supervisor Computer-Mediated Immediate Behaviors: Fostering Subordinate Communication	1
Words Matter: Measuring the Co-Operative Identity Crisis	1
Reporting a Cyber Security Breach: How Organizations Respond	1
How Social Media Use in B2B Export Selling Contributes to Sales Performance: The Media Synchronicity Theory Perspective	1
Blind Spots in Employee Communication Research Regarding LGBT+ and Guidance for Future Research: A Scoping Review of Quantitative Research	1
Is Cyberloafing an Outcome of Supervisor Phubbing: Examining the Roles of Workplace Ostracism and Psychological Detachment	1
Confronting Idea Stealers in the Workplace: The Unfortunate Moral Credentialing Granted to Power-Holders	1
Brand Communication Through Social Media Influencers: Trust Building and Trust Transfer Mechanisms	1