OOIR: Observatory of International Research

Papers

(The TQCC of International Journal of Business Communication is 4. The table below lists those papers that are above that threshold based on CrossRef citation counts [max. 250 papers]. The publications cover those that have been published in the past four years, i.e., from 2021-04-01 to 2025-04-01.)

Article	Citations
Spotlight on a Thought Leader - How to Become an Effective Communicator: Schulz von Thun’s Contribution to Business Communication	59
Commentary on the Visual Design Challenges for Cross-Cultural Users of Business Data Visualizations	58
Framing Sustainable Finance: A Critical Analysis of Op-eds in the Financial Times	43
Expression of Customer (Dis)satisfaction in Online Restaurant Reviews: The Relationship Between Adversative Connective Constructions and Star Ratings	30
(Im)personalization in German and English Negative Online Reviews: Contrasts, Comparisons, and Cognitive Implications	24
Supervisor Computer-Mediated Immediate Behaviors: Fostering Subordinate Communication	21
Commentary—Film (and Video) as Business Communication: “Will You Come and Join the Dance?”	19
An In-Depth Bibliometric Exploration of Research on “Bullshit” Communication	18
Erratum to Business Communication Lessons in Agility: Introduction to the Special Issue on the COVID-19 Pandemic	17
Unpacking the Art of Customer Complaint Handling in Spanish and British Telecom Emails: A Cross-Cultural Webcare Study With a Human Touch	15
Four Dimensions of Brand Storytelling: Framework for Managing and Analyzing Online Brand Stories	14
When Your Boss Says, “You Need to Sound More Professional”: Writing Style and Writer Attributions	13
Pronouns, Positioning, and Persuasion in Top Nonprofits’ Donor Appeals	12
Blind Spots in Employee Communication Research Regarding LGBT+ and Guidance for Future Research: A Scoping Review of Quantitative Research	12
Reducing Anxiety Through Workplace Communication During COVID-19: Who, What, When, and How	11
The Role of Supervisory Communication Frequency in Moderating the Impact of Innovation Knowledge Management on Innovation Performance	11
The Effect of Respect: Respectful Communication at Work Drives Resiliency, Engagement, and Job Satisfaction among Early Career Employees	10
Professional Caregivers’ Communicative Resilience and Flourishing During the COVID-19 Pandemic: When Disruption Lasts	10
“Doesn’t Really Answer My Question . . .”: Exploring Customer Service Interactions on Twitter	9
Let’s Influence That Attitude Before It’s Formed: Inoculation Against Reactance to Promote DEI Training	9
Expressing and Responding to Customer (Dis)satisfaction Online: New Insights From Discourse and Linguistic Approaches	8
Employee-Organization Identity Fusion: Connecting Leadership and Symmetrical Internal Communication to Identity- and Engagement-Related Outcomes	7
Subordinate Articulated Dissent as Influenced by Supervisor Behaviors: The Hazards of Humor	7
Methods Showcase—Using PLSF-SEM in Business Communication Research	6
Spotlight on a Thought Leader in Business Communication: Ronald E. Dulek, Ph.D.	6

Information Adequacy and Strategic Behavioral Change Communication as a Pandemic Management Tool: The Mediating Role of Interaction Resonance	6
Confronting Idea Stealers in the Workplace: The Unfortunate Moral Credentialing Granted to Power-Holders	5
Hierarchical and Role-Based Differences in the Perception of Organizational Listening Effectiveness	5
Book Review: You’re Not Listening: What You’re Missing and Why It Matters	5
Product Placement Bibliometric Study: Generic Journals Versus Specific-Communication Journals	5
The Impact of Employee Empathy on Brand Trust in Organizational Complaint Response Emails: A Closer Look at Linguistic Realization	5
Flourishing With Flexibility: Leader Communicative Support of Flexible Work Arrangements Enhances Employee Engagement and Well-Being	5
Words Matter: Measuring the Co-Operative Identity Crisis	5
Communication Via Social Media: How Employees Will Paradoxically Support the Organization while Putting Less Effort at Work	5
A World of Possibilities: Introducing Positive Communication Scholarship to Inspire Better Business and Organizational Communication Research	4
Collective Responsibility in the Workplace and its Effects on COVID-19 Vaccine Acceptance Among Employees: The Role of Strategic Internal Communication	4
Optimizing AI Social Chatbots for Relational Outcomes: The Effects of Profile Design, Communication Strategies, and Message Framing	4
Dissent in Reality: A Commentary on Representations of Organizational Dissent on Undercover Boss	4
Perceived Organizational Listening Effectiveness: A Comparison of Consumer Intelligence Provider and Consumer Intelligence User Assessments	4
Brand Communication Through Social Media Influencers: Trust Building and Trust Transfer Mechanisms	4
Organizational Communication Patterns as Predictors of Organizational Citizenship Behaviors: The Mediating Role of Citizenship Motives	4
Relationship Cultivation via Social Media During the COVID-19 Pandemic: Evidence From China and the U.S	4
Increasing Employee Motivation to Lead Through an Understanding of Communication Apprehension	4